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T-Mobile UK Users - Important Information re Voicemail Issue

Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian

Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!

I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.

I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)

Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?

How does my phone know I have vociemail waiting?

How does my phone know I have voicemail waiting?
Does the handset query the provider to check for new voicemail or does the provider send some sort of signal to the handset when I have voicemail waiting?
I currently have a problem with a large number of handsets on a business account with Orange which sometimes do not get notifications of voicemail for a number of days after the message is left.
If anyone can give me some detail on how the voicemail system works it would be much appreciated.

i'm not sure if this applies for you but my carrier (optus) here in australia sends an sms / text message informing me of voicemail. so say i missed a call or my phone was off (and someone tried contacting me), i receive an sms saying "number 0123456789 called but you were not able to answer. a voice mail was left. please call 321 to retrieve it."
cheers

A little guy is creeping through the air and lighting up a symbol in your phone - hahahaha
It's part of WM registry tracking for notifications
HKCU\System\State\Messages\TotalEmail\Unread\Count
HKCU\System\State\Messages\sms\Unread\Count
HKCU\System\State\Messages\mms\Unread\Count
HKCU\System\State\Phone\Missed Call Count
HKCU\System\State\Messages\vmail\Line1\Unread\Count
This info is basically pushed down to your phone by the provider changing a reg bit from 0 to 1. Sometimes, after you listened to your VM this bit is not cleared thus "dangling notifications" function in a lot of cleaners.

Fuze doesn't receive calls

I've been having a problem with my Fuze randomly not being able to receive text messages or calls.
Sometimes when people call, they say it rings twice and goes to voice mail. All the while, I never hear anything or get a notification. This happened once after I texted someone to call me when they get a chance. They tried 3 times and then texted me back to say that they were getting sent to voice mail. I didn't get notification for either until after I called this person myself 20 minutes later. Right when the call connected, I got notification of a new text message.
Another time, somebody was calling me for 3 days. I didn't know he was trying to reach me until he finally left a voice mail and I got the notification for that (no missed call notifications).
I called AT&T and their tech support did some tests (called my phone) but since it isn't reproducible 100% of the time, they couldn't offer any explanation.
This isn't a bars/signal issue either as this is occurring in the same spot where my Tilt would always receive calls fine.
Has anyone else seen this?

I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.

8notime said:
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
Click to expand...
Click to collapse
Did you get a Fuze when you switched? Has that worked better for you? I'm still within my 30 days, so I'm debating exchanging it or just returning it and giving up.

I'm having the same problem. I did a quick search and found this;
This AT&T Forum Post
I tried the workaround and haven't had a chance to really test it yet though. I also noticed a few other settings in there that might have accounted for it.
One selection inside the phone settings had to do with whether calls went to voicemail when you're "Unavailable" or "Busy." I'm not familiar enough with the phone to know when it might tag me as either one so I unchecked both and I'm going to recreate my missed calls this morning.
Someone called after the phone had been sitting on my desk all night so I thought maybe it thought I was "Unavailable" due to inactivity (I dunno, I'm winging it) so I'm letting it idle for a few hours and getting a call later to see what happens.
Incidentally I have the exact same problem, no call coming in, but then I get the voicemail message after I try calling someone.

Unless I'm misunderstanding your point, "Unavailable" just means that your phone is switched off or out of signal, and "Busy" means you are already in a call. It's nothing to do with the behaviour or features of the phone.
Cheers,
Steve.

Yeah, I'm wondering if the phone is becoming "Unavailable" for some other reason than me being out of range. I have full bars in the house and that's where this all happened.
I've noticed, too, that I didn't get any email (I have it set to check every hour, even hit send/receive after someone told me they sent me something and it still didn't find it until I sent a second email to myself from another address)
Again, I don't know much about phones but it almost seems like the phone has bars but drops off the network for accepting calls/messages until you do something to activate the system again... or something. I dunno, just speculating.

Last week I went in and exchanged my Fuze for a new one since it was still within the 30 days. Up until tonight, I thought the problem was fixed. I was chatting with my wife over IM and she told me that she tried to call but that it just went to voicemail. I asked her to call back and leave a voicemail to see if it would notify me. I also asked her to send me a text. I didn't get notification for either. I checked my data connection by starting up Opera and going to a few sites. So I know that I had a verifiable connection to the network. I called my voicemail and checked the message I knew that she had left. Only after I made the call did I get notifications for the text messages I had missed. I never got any notification for the voicemail or missed calls.
Unfortunately, it seems this is a problem that isn't related to individual hardware as this is my 2nd phone with the same problem. I've also replaced my SIM card since a salesperson at an AT&T store suggested that it might help. I'm running the stock AT&T ROM minus the bloat, so it's not a custom ROM issue either. At this point, I'm not sure what I should do.
The only other thing I can think of that makes me unique is that I currently reside in Washington state but my number is one that I had ported from California. Is there anything about you're (skyau) situation that makes you unique?

Well the same thing happened again tonight. I received text messages 10 minutes late and I didn't get a voicemail notification until I initiated a call. As much as this sucks, I'm hoping it will stay this consistent so that I can have tech support replicate the problem and then try and fix it.

You may have a problem with your phone number. I'd try changing it.

Have you had experience with a problem like this? Is the phone number really the issue?
If that's what the problem actually is, I'm willing to get a new number. But I don't want to change it just to check and see if that fixes it.

same problem! Really pissing me off I just lost a important job because of this issue a few moments ago! Is everyone running a stock rom? I tested a few, now back to stock no apps nothing trying to find this gremlin WTF!

I'm running stock ROM without the bloat.
I exchanged my Fuze (I'm now on my 3rd) on Saturday and changed my phone number yesterday. I'm waiting to see if the issue happens again. If it does, I'll probably do stock ROM, all the bloat, no apps. If there are still problems, I'll probably try different ROMs.
I was able to get AT&T tech support on the line when the problem was occurring luckily. We went through his battery of tests and he verified that there was a problem. It would seem that the phone forgets/loses it's connection to the towers/network. Notifications (calls, texts, voicemails) aren't received until after the phone remembers/reconnects to the network. It remembers/reconnects when you initiate a call or send a text (essentially require the phone to use the network).
The tech told me that as far as he could tell, it was a hardware issue and that I should exchange my phone. So I'm on number 3 now and hoping for the best. I changed my number because I've been in a different state for 2 years and I had no ties to previous area code. So I figured now was as good a time as any to get a full fresh start (phone/number/SIM).
That sucks about losing the job.

Bump, I just realized a few moments ago that my phone rings once and then it says missed call, i always assumed they called me and then hung up after one ring in case i was in class or i was busy so that i could call them back. this is not the case? Also a few cases a call will drop every now a then... is this due to the radio rom i flashed? typical symptoms of a incompatible radio for a specific location? I'm using the .25.35 blackstone radio in ithaca, ny.

Having the same issue. Phone is asleep, then alerts me to a VM. Missed call doesn't show up in missed call list.
Really pissing me off and I think is responsible for my issues with Slide2Answer somehow.

The only time I have missed calls is because of MSVC. If someone calls and it is private or unknown, it will not ring. If it is somebody in my phone book or who doesn't have a private number, the phone will ring.
So I turned MSVC off and the private callers and the unknown callers will ring in.

it happens to me sometimes as well sometimes the d pad area will flash but i cant answer and it wont appear on screen then it wont say missed call.
sometimes if i try to hit the dial button it will also drop connection and instantly pick it up again
annoying but not a huge problem for me
and of course not on stock rom

[Q] Called From My Own Number After Voicemail?

Two or three times now its happened where if someone calls my phone and I miss the call, after they leave a voicemail I get notified of the voicemail, but then my phone starts ringing again instantly and the caller ID shows my own number. If I try to answer that "call" I get silence, then some random number dialing, then it disconnects. Any ideas?
The first time it happened I thought whoever had called just called right back but I missed that call as well. When I looked at my call log, it shows my own number as a missed call. It just happened now as I was sitting at my desk, I didnt answer because I was on my office phone, and just as I got the notification, I got another call from my own number. Seems odd to me...
Anyone else getting this ever?
~T.J.
EDIT: ARHD 3.6.7 and included kernel. Its happened on other versions of ARHD also however.

ive never had that issue due to my rom or hardware but i kno theres apps out there were someone can call you and itll show any # they want, including your own. If your rooted try a full wipe and fresh install otherwise someone can be messin with u

02CWRX said:
Two or three times now its happened where if someone calls my phone and I miss the call, after they leave a voicemail I get notified of the voicemail, but then my phone starts ringing again instantly and the caller ID shows my own number. If I try to answer that "call" I get silence, then some random number dialing, then it disconnects. Any ideas?
The first time it happened I thought whoever had called just called right back but I missed that call as well. When I looked at my call log, it shows my own number as a missed call. It just happened now as I was sitting at my desk, I didnt answer because I was on my office phone, and just as I got the notification, I got another call from my own number. Seems odd to me...
Anyone else getting this ever?
~T.J.
Click to expand...
Click to collapse
I could only think this is your phone's way of telling you to check your voicemail. usually, on t-mobile anyway, if you dial your own cell phone number it redirects you to your voicemail. It could be an error with your firmware or network though. Have you made any changes to your phone recently (i.e. ROM change/update)? Think of any possible conditions that may have changed with your phone since this started. Have you contacted your provider? Check your online call history through your carrier site and see if the same number appears at the time of call. If it does, the issue could be someone spoofing you. You can do this with spoofcard/spoofapp. It's hard to actually connect with a phone with the same number you're spoofing though, since it redirects to voicemail. As a precaution, i'd add a pin to my voicemail if I were you- in the event that this is the case. I found this out by spoofing one of my buddies once. In an attempt to boggle his mind, I tried using his number as the number of origin and found out that it directed to his voicemail, giving me access to that information.

It happens if I call my own phone from my house and leave a voicemail. I dont think its anyone spoofing my number. As you said, its almost like the phone gets a notification from a remote computer and a call from it at the same time.
I has done it at least once with every version of ARHD I have ran, but not all the time.
~T.J.

Call up your voicemail and go through the main menu to make sure voicemail paging notifications are turned off.

Ha! I bet that was it! Thanks go to you sir.
It was turned on for urgent messages (which explains why not all did it). When I turned it off and left myself a voice mail test it didn't do it. Weird, I wonder how it got turned on...
~T.J.

Question Three Problems Setting Up My Voicemail

I'm trying to set up my voicemail and although I was successful, I did run into a few problems.
1st problem: I tested my voicemail by calling my cellphone from a landline. I was able to leave a message and I was able to hear the message when I checked my voicemail. After listening to my message, I tap the star key and then I get a message on my P7P that says "Visual voicemail isn't working" and that I should "Call voicemail to finish setting it up". What is "visual voicemail?
Furthermore the P7P states, "Saved voicemails (0)---->" even though I did save my message. If I tap the ">" that's to the right of the "Saved voicemails..." I get a "Saved Voicemails" screen that says "You don't have any voicemail messages yet." I don't know why these messages are appearing. What should I do?
2nd problem: When I'm asked to enter my password I press the Keyboard symbol but I can't see the full number pad without fiddling around with it. It does eventually appear. How do I get rid of whatever keeps blocking the full number pad?
3rd problem: How do I get rid of the little dot indication that's at 1 o'clock on my phone app icon?

Skuddle said:
I'm trying to set up my voicemail and although I was successful, I did run into a few problems.
1st problem: I tested my voicemail by calling my cellphone from a landline. I was able to leave a message and I was able to hear the message when I checked my voicemail. After listening to my message, I tap the star key and then I get a message on my P7P that says "Visual voicemail isn't working" and that I should "Call voicemail to finish setting it up". What is "visual voicemail?
Furthermore the P7P states, "Saved voicemails (0)---->" even though I did save my message. If I tap the ">" that's to the right of the "Saved voicemails..." I get a "Saved Voicemails" screen that says "You don't have any voicemail messages yet." I don't know why these messages are appearing. What should I do?
2nd problem: When I'm asked to enter my password I press the Keyboard symbol but I can't see the full number pad without fiddling around with it. It does eventually appear. How do I get rid of whatever keeps blocking the full number pad?
3rd problem: How do I get rid of the little dot indication that's at 1 o'clock on my phone app icon?
Click to expand...
Click to collapse
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is. That is an app that is set up through your carrier that transcribes your voice mails into text and is accessible in your dialer or the VM app itself so you don't have to call your VM, you read and manage it through the app

Here's what I do for easy access to voicemail...been doing it for years.
I create a new contact and name it AaaaVoicemail. All the A's make sure it stays at the top of the alphabetical list.
Then for the phone number I use the default voicemail number supplied by your carrier followed by TWO commas and the 4 digit passcode with NO SPACES and ending with the #.
Here is a generic non-functional example of what it looks like: 18056377356,,9999#
The commas are for a short delay between the phone number and the passcode.
One comma may be enough but I find that 2 commas works best.
Then all you have to do is call this "new" contact and it inputs your passcode for you automatically.

Or you can just bring up the phone dialer and hold the 1.
PS. If you are managing your cellphone voicemail from a landline or another phone. Michael Jordan will tell you, "Stop it, Get some help"

@jaseman-
When I tried to edit my voicemail number I ran into more problems. Here's what I did:
I tapped my voicemail number and on the resulting screen I tapped the Edit icon at the top right of the screen. That brought up the contact info edit screen with the voicemail number.
I tapped the number. The cursor appeared at the end of it and the keypad appeared below it. But there was no comma on the keypad that I could tap, so I couldn't add the commas and my password (which, by the way, has to be 7 digits on my P7P).
How do I then add the 2 commas if they're not on the keypad???

HipKat said:
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is.
Click to expand...
Click to collapse
My carrier is Consumer Cellular.
I thought Visual Voicemail was what one used if one wanted to send a live, moving message. I didn't think that "visual" meant the voicemail would be translated into text, since the P7P has a voice-to-text option already installed.
schmeggy929 said:
If you are managing your cellphone voicemail from a landline or another phone. Michael Jordan will tell you, "Stop it, Get some help"
Click to expand...
Click to collapse
No, I'm managing it from my P7P.

Skuddle said:
@jaseman-
When I tried to edit my voicemail number I ran into more problems. Here's what I did:
I tapped my voicemail number and on the resulting screen I tapped the Edit icon at the top right of the screen. That brought up the contact info edit screen with the voicemail number.
I tapped the number. The cursor appeared at the end of it and the keypad appeared below it. But there was no comma on the keypad that I could tap, so I couldn't add the commas and my password (which, by the way, has to be 7 digits on my P7P).
How do I then add the 2 commas if they're not on the keypad???
Click to expand...
Click to collapse
Without editing the actual voicemail number, just follow the guys instructions - [note down or copy the original voicemail number] create a new contact and use the name 'AaVoicemail' (Aa so that the number is always at the top of your contacts list). Then enter the voicemail number followed by 2 commas and your pin/password. If you still don't have the comma option, try using Truephone Dialer and Contacts... See screenshot, it has comma option. OR, using the full keyboard in any text environment (so that commas are available) type out the number, commas and pin as you want it, then select and copy that text. Then create the new contact as described by previous guy or above and when it comes to entering the number just paste in the text you copied.
Don't think there's any other way to explain in more plain terms with every step...

HipKat said:
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is. That is an app that is set up through your carrier that transcribes your voice mails into text and is accessible in your dialer or the VM app itself so you don't have to call your VM, you read and manage it through the app
Click to expand...
Click to collapse
Well you live and learn, I've never heard of it lol

@reg66
But I can only see the bottom part of the keypad and I cannot find any way to get rid of the text that's covering the top part. Please see Problem #2. Any ideas?

HipKat said:
Voice mail is carrier-related, not device-related. So the first question is, who is your carrier?
Second, I find it hard to believe there are people who don't know what Visual Voicemail is. That is an app that is set up through your carrier that transcribes your voice mails into text and is accessible in your dialer or the VM app itself so you don't have to call your VM, you read and manage it through the app
Click to expand...
Click to collapse
I would argue the complete opposite. 4 providers in total offer it here in the UK, 3 MNOs and 1 MVNO. That's it.

ExperiencersInternational said:
I would argue the complete opposite. 4 providers in total offer it here in the UK, 3 MNOs and 1 MVNO. That's it.
Click to expand...
Click to collapse
Sure, a lot of it depends on your locality and carrier.
But, it's been around going on 20+ years now, and it is (or was, I suppose) a VERY highly requested feature, for quite some time. Many carriers in the US, or perhaps a couple, wouldn't provide the service, not for a techncal reason, but mostly because you weren't buying a phone from them.
I suspect the same is the case in the UK, to some extent?