So my phone is the HTC J Butterfly 2 (HTL23) from Japan. I am on EE network in UK. Whenever I text someone, if the number format does not include a prefix i.e. does not have +44 then the message goes through fine. However if the number does have the prefix then I get the error message:
Sorry, the number you are sending to does not contain the correct number of digits.
I've tried using many difference SMS apps, but all come back with the same error message (figures, as everything goes through the EE network regardless of app). I have spoken to EE and they say there's nothing that they can do. I do not get this problem with phone calls.
Can anyone help me to fix this? I think it may have something to do with the fact that this Japanese phone still thinks it's Japanese- need to try and convince it to be English!
Any help appreciated.
Related
Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian
Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!
I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.
I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)
Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?
Hi, I live in Brazil, and recently I've moved from one state to another.
I had to change my chip and ever since I keep receving the same text message.
It says "VIVO RJ 21" , where VIVO is the carrier, RJ is the state and 21 is the area code from my cell.
The problem is that I don't think it is a text message. It looks like a netwok message, because there is no number to call back or anything. Usually when you receive a message from the carrier it has a number, that does not work to call back, but ther is one.
Has anyone had this and solved this?
thomazff said:
Hi, I live in Brazil, and recently I've moved from one state to another.
I had to change my chip and ever since I keep receving the same text message.
It says "VIVO RJ 21" , where VIVO is the carrier, RJ is the state and 21 is the area code from my cell.
The problem is that I don't think it is a text message. It looks like a netwok message, because there is no number to call back or anything. Usually when you receive a message from the carrier it has a number, that does not work to call back, but ther is one.
Has anyone had this and solved this?
Click to expand...
Click to collapse
Guess you need to check up some settings in your phone. AFAIK it's called 'Cell Broadcast' ....
Dirk
So Ive been using my HTC Ozone (6.5 Standard, 3VO rom) for a while in israel, and the way the cellular network works is as follows:
country code is +972
the number that shows up on an incoming call is 052-555-5555.
The number that shows up on an incoming text is +972-52-555-5555.
The number that shows up on an outgoing call when dialing without the country code (aka 052-555-5555) is +972-052-555-5555.
All of these differences mean that if I have a number saved in the contact manager (in only one of the above forms), it isnt displayed 2/3rds of the time. If i send a text to ME(052-555-5555), the reply comes back from an unsaved number, in a new thread is +972-52-555-5555.
Is there a way for me to just save the base number (052-555-5555), and have the phone's contact manager realize that its the same number is the +92 equivalent? My current workround is saving all the forms of a number to a contact, but 1. its tedium to go through all my contacts and do this, and 2. you can only save so many numbers to a contact, which means im screwed if the contact has two different numbers.
I see all these fields in the "current country" setting, but I have no idea what they mean, or if that is even the solution.
Any help would be greatly appreciated.
hey , i got the same problem on my Omnia 2 with windows mobile version 6.5
The local incoming call won't show the country code, and sms does the opposite way.
check through all my phone setting, can not find any related option for this.
Thanks for anyone can provide a resolution.
i just resolved my problem. hope this way can help you as well.
get a regedit software on your windows mobile phone.
go to HKEY_CURRENT_USER/ControlPanel/Phone
under it, you should able to see a key name "CallIdMatch", change the value to maybe 8 or 9, which means it will match the last 8 or 9 numbers for each incoming call or sms. (use decimal) after the changing, reboot your phone.
Wow, it worked!!
Thanks a lot man!
thanks for the tip jason_ma!
i was also wondering about it.
Anyone know how to edit CalIidMatch an an HTC hero
Hello all,
I'm unsure about where to post this issue I am having with my handset. Let me explain a little about what is going on, and maybe someone can redirect me to where I should post the full details and hopefully get some answers
Have a Huawei C8813 Handset from China. It was payment for a computer job I did some time ago. I suspect it was a contract phone of some description, however it was completely wiped when I received it.
I had to perform some build prop edits in order to get it working on 2 Degrees here in New Zealand. These involved (ro.cdma.home.operator.numeric=53024) and other related lines.
The issue I am having at the moment is that when I receive calls from other cellphones in New Zealand, they come through with no International prefix (this is fine, and desired). However text messages I receive from NZ cellphones come through with the International prefix. So if I were to receive a call from 022022022, it would come through as such, but a text message from the same number would appear on my handset as +6422022022. This causes me to attempt to enter both the prefixed and non prefixed numbers into every entry in my address book. Text messages will send fine to either the prefixed or non-prefixed number, but this causes message thread separation (undesired).
Further to this, if I make calls to a non-International-prefixed number (a local New Zealand cellphone) eg 022022022, I get a dialog up titled ""Yi Dialer" (China +86)" with the following options: "Call China (International Roaming Call)", "Call China (**133 call back)", "Call other country", "Call local". Obviously the call goes through fine if I select "Call local". However, if I put the international prefix in front of the number for NZ (+64,) calling a number in NZ, it bypasses "Yi Dialer" altogether and just makes the call eg: +6422022022.
I have searched the internet far and wide and can find very little related to "Yi Dialier" (or "easy dialer" if translated from Chinese). I have checked out all of the stock applications that came with the phone and none appear to be related to dialing.
I am interested in perhaps a build.prop or similar setting that may erase this issue and make the phone believe it is based in New Zealand. As far as I can work out, the handset thinks it is roaming all of the time, when in fact it is not. There is no convincing it of this through regular Android settings with regards to the carrier or cellphone network.
Any help or direction with this would be greatly appreciated. I am happy to provide screenshots and exact build.prop edits I have done to make the phone operate here in NZ.
Thanks in advance,
Mike
MikeNZd4d said:
Hello all,
I'm unsure about where to post this issue I am having with my handset. Let me explain a little about what is going on, and maybe someone can redirect me to where I should post the full details and hopefully get some answers
Have a Huawei C8813 Handset from China. It was payment for a computer job I did some time ago. I suspect it was a contract phone of some description, however it was completely wiped when I received it.
I had to perform some build prop edits in order to get it working on 2 Degrees here in New Zealand. These involved (ro.cdma.home.operator.numeric=53024) and other related lines.
The issue I am having at the moment is that when I receive calls from other cellphones in New Zealand, they come through with no International prefix (this is fine, and desired). However text messages I receive from NZ cellphones come through with the International prefix. So if I were to receive a call from 022022022, it would come through as such, but a text message from the same number would appear on my handset as +6422022022. This causes me to attempt to enter both the prefixed and non prefixed numbers into every entry in my address book. Text messages will send fine to either the prefixed or non-prefixed number, but this causes message thread separation (undesired).
Further to this, if I make calls to a non-International-prefixed number (a local New Zealand cellphone) eg 022022022, I get a dialog up titled ""Yi Dialer" (China +86)" with the following options: "Call China (International Roaming Call)", "Call China (**133 call back)", "Call other country", "Call local". Obviously the call goes through fine if I select "Call local". However, if I put the international prefix in front of the number for NZ (+64,) calling a number in NZ, it bypasses "Yi Dialer" altogether and just makes the call eg: +6422022022.
I have searched the internet far and wide and can find very little related to "Yi Dialier" (or "easy dialer" if translated from Chinese). I have checked out all of the stock applications that came with the phone and none appear to be related to dialing.
I am interested in perhaps a build.prop or similar setting that may erase this issue and make the phone believe it is based in New Zealand. As far as I can work out, the handset thinks it is roaming all of the time, when in fact it is not. There is no convincing it of this through regular Android settings with regards to the carrier or cellphone network.
Any help or direction with this would be greatly appreciated. I am happy to provide screenshots and exact build.prop edits I have done to make the phone operate here in NZ.
Thanks in advance,
Mike
Click to expand...
Click to collapse
Hi, thank you for using XDA assist.
There is a general forum for android here*http://forum.xda-developers.com/android/help*where you can get better help and support if you try to ask over there.*
Good luck.
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
I have the same issue in Albania...i belive you ! It's a very a anoying matter , from that moment i have editet all the numbers i frequently call or text..!
chpv said:
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
Click to expand...
Click to collapse
Hi, I'm from Argentina and have had the same issue with sms. In my case, I was able to send sms but cannot reply because the messages comes with +54 (My country Code) before the line number. After 2 weeks claiming to the carrier (Personal), the problem was fixed changing the SIM CARD for a new one. I Hope this can be helpful for you.
Regards.
Martin