Hey guys,
I have the latest rooted JF release on my black G1. Last night the touch screen stopped working all of a sudden. I tried power cycling, taking out the battery, etc. I had RC30 when the touch screen stopped working. I tried updating it to RC33 and still the touch screen wasnt working. Now am doing everything with the trackball and I hate it. . I also noticed when booting into recovery mode, there were a lot of messages scrolling through a black background really really fast.. and i managed to figure out some of them said "Error, .....".
Do you guys recommend anything to figure out whats going on? Or is warranty exchange the only option i got?
Thanks to everyone in advance.
anyone? pls
Try doing a wipe by pressing alt+w in the recovery console.
i believe there was someone on the tmobile forums with the same issue, something about the cable on the side getting caught when opening, i guess the did a modification and added a small piece of tape so that the ribbon cable doesnt get caught. i would call up customer service, and return ur phone to original, unrooted rc30/33 so u can warranty it.
http://forum.xda-developers.com/showthread.php?t=477862
This may be why
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i purchased g1 from ebay, right from day1 the screen does not respond properly in fact most of the times. i need to reset soft one to at least g1 working. i upgraded to jesusfrake adp1.1 but issue is same. looks like a s/w bug or problem as if it were a h/w problem it would not have worked at all. if iam lucky it works like a charm but stops responding once i get some sms/email alert or install any app from market. can someone help here!!
Have you already tried reflashing the firmware? If not, do that. Otherwise, why don't you contact the person you bought the phone from. It sounds like it may be a hardware problem which might be why that person was selling it.
i did flash everything from bootloader to firmware to rooting. but problem remains same...it works for 5 minutes and again screen stops responding but trackball is active....right now iam on latest JF formware..
is anyone facing a simillar problem??? any work arounds....
Sometimes my home screen goes completely blank on me and seems nonresponsive for about 30 seconds. Can be pretty annoying. It seems to happen when I'm switching from an app to the home screen.
Contact HTC directly and ask for an exchange or something. All G1's have been out for less than a year and so they should be covered by warranty.
I put a new screen protector on my G1. I noticed that it had a bad reaction with the touch and I took it off. After I took it off, my touch screen got much worse. It was very jumpy and unuseable. There was a practically invisible film on the screen (couldn't even really feel it. I took a little bit of soap on a lint free cloth and wiped the screen down and let it sit for just a minute (to soak any residue) and wiped away. My screen worked perfect after that.
I was ready to call in for a replacement.
could it be a bug as if it were a hardware problem it would prevent touch screen responding at all!!!
i downgraded to rc 30 and rooted the phone, now its working like a charm!! strange though.......
Hi all,
I am at my wits end on this problem if anyone can offer any adivice it would be greatly appreciated. So let me give a recap of what has occured thus far. The water damage tag for some reason turn pink thus i am unable to get warranty exchange. I am pretty certain that the phone has never been expose to any water of anything of that sort, but i do live in houston, tx so might be humidity or what not that cause the tag to turn. Anyways.
1. This all started after i flashed RRE 5.2 RC3. Initially after a successful flash everything seem normal and fine. Then next morning i woke up to a frozen screen with many verticial lines running up and down the screen was almost unreadable. Initially i thought it was a bad flash or just random lock up. I did a hard reset and tried to enter the bootloader. Black screen, it does seem like the backlight is coming up but nothing on the screen. I can hear the phone power on and boot successfully into windows. Activesync connects i can browse the contents of the phone.
2. After flashing to stock att rom and stock htc roms same symptoms. So at this point i am thinking crap bad LCD screen. so I ordered both the digitizer and lcd screen for good measure. I replaced them hoping that a bad LCD was all. replaced both screens and i powered on the phone. same problem. black screen. The phone still powers on and boots into windows. Activesync still connects and i cna still reflash the phone.
3. I work extensively and do both desktop pc and notebook repair. I am not new to dealing with small electronic repairs. but at this juncture i am unable to identify the cause of hte malfunction. i am hoping maybe some of the gurus here might be able to shine some light on the subject.
Thanks in advance for any help.
I would have followed the same approach; your description makes it sound like it might be some kind of backlighting issue at first read. I'm inclined to think it might be a cold connection (bad connector) on the main board.
Silly question, what happens if you power up the phone with the keyboard exposed?
*EDIT* Not sure if you have been here yet: http://www.mikechannon.net/
Cheers,
i just tried to power up the phone with keyboard exposed. Powers up the same as with the keyboard hidden. Still boots up fine but black screen. I already have the service manuel dowloaded. i have checked around with several repair places both local and on the web. Seems like no one has any parts for the att fuze/touch pro gsm except for the lcd and digitizer and a speaker.
its quite possible that it is a main board but as the same time it might be something as simple as a ribbon cable. i have contacted htc about doing a possible repair and they want wayyyy too much for just a main board repair almost $400 USD.
Anyone have a bricked/ non working touch pro they would like to sell ? =P
fkoong said:
its quite possible that it is a main board but as the same time it might be something as simple as a ribbon cable.
Click to expand...
Click to collapse
Could be a bad ribbon cable ... and firmly pressing around the front/back of the unit shows no change?
pressing the phone front and back show no changes to display. in a very dark room I can see that there is light emitting from the display but its just the screen is not displaying anything visable. this occured both before and after i changed out the screens. I'll do another visual inspection of all the boards to see if there is any bad resistors burnt out circuits etc.. but i didn't notice anything mentionable during my first 2 inspections. Maybe 3rd time is the charm.
Thanks for all the feedback thus far Hilaireg it is quite appreciated. All this venting has at least made me feel 1000% better than after i replaced my lcd and still same problem at least i don't feel like a complete idiot!
Sorry I couldn't be of much help ... you've done all the steps a seasoned hardware person would do.
Do post back to let other folks know if you get it back up and running.
Cheers,
you have a pm fkoong.
I have possibly the same problem. Phone got wet, dried it out for 2 days (in a container of rice). Phone worked but had "water marks" on screen that disappeared after two days and everything was fine for about 2 weeks. Then one day (happened to be humid misting rain eve in Charleston) the screen is blank (hint of backlight only). A soft reset and it seems OK for about 1hr, then blank again. The hard resest screen displayed OK (readbale text etc), but didnt work. But as I write this, I retry to document it results correctly and the NATF ROM is reloading and the screen works! We will see how long!!
Well.. not that long, the end of the ROM load and it went blank again, seems like a video driver problem. The Press VoluP to boot does show some red artifact.
Trying hard reset again (No SIM no uSD)
The NATF v4.4 loads and gives me the Tap screen, Align Screen, stylus, loads customization, opera, tf3d, then loads a bunch of files under ...... and then the screen goes blank again, seem like what happened last time, so Ill try loading a fresh ROM copy... later
Hi all.
I recently came into the posession of one of these awesome devices.
my only problem is that when turned on, the screen comes on but is just pure white.
the device seems to boot up ok as you can hear all the noises in the background, also the digitizer works as the backlight comes on when you touch the screen and you can hear windows mobile clicking away.
could this be the lcd thats broken? or could it be an issue with the mainboard?
anyone have any ideas? or have had the same problem?
i just dont wanna go out and buy a new screen to find out thats not the problem lolol.
(btw i have tried hard reseting multiple times and that dosent seem to be the problem)
thanks all.
Um how du know that you have HR properly if you cannot see the screen, or can you see it on the HR screen?
Also if you can can you see the bootloader, and have you tried a different rom, never know it may work
heya chris, thanks for the reply.
reason i know it has hard reset ok is i used a htc touch next to it to guage where the setup screen (screen calib etc) buttons were and tapped on the digitizer unitll it got to the main screen and reset itself after customisation (took friggin aages to do that lol)
then managed to fudge it to get media player running by using the arrow buttons etc.
sayin that what combo of buttons do youse to HR. ill give it a try if theres another way ;-)
For me its ok and windows key, the one beneath the send and end keys
Then when booted it will say "blah" and press send to restore. Press send then it will take about 15 seconds or so to restore then it reset's and boots up again.
To do the bootloader its the camera button and reset, but i dont know if thats helpful if you cant see the screen!!
Um is it still under warrenty if so go that route and if not try taking it apart and then try to see if any of the screen connectors are loose i think that someone has done this already on here with pictures if you want some help with it.
tried the hard reset again and still met with the same white screen. dang...
as for warranty, its an ex business phone i got through my work so no warranty, and i have since stripped it down 3 times to look for faults.
have tried slotting the ribbon cable in and out of its socket and had no luck.
hmm i would say maybe new motherboard or screen, which you prob already know by now.
Apart from that im out of ideas as to what to say would be a solution for the problem with it or how to fix it without replacing parts
cheers for all your help chris.
i think ill just have to take the dive and order a new screen.
god i hope its the screen lol
Hello everyone,
Today i installed my parrot bluetooth carkit. And after i connected a couple of times my phone became unstable.
So unstable that i'm not able to tap the screen.....
I don't know what happened due that i have hard resetted the phone a couple of times and even switched from m-rom to energyrom 3.0 with the same results.
Only one thing that was strange is that the touch pro start up screen with the red characters in the right bottom.
That after i flashed m-rom to energy rom that the touch pro characters in the middle were still different like the way that are made in m-rom. With the addition : powered by m-rom
So this means that the phone doesnt format his core
Help please give me any advice.
UPDATE:When backlight is dimmed, it will be bright if i touch it once. Afterwards it will maintain the same.
I have tried several roms and tried to restore my SPL aswell, without any results till now.
I'm getting desperate now. Due that i stays in the screen of ALLIGNMENT, so i'm really not able to start up anything from now.
Have you dropped your device recently?
Try flashing a stock/shipped rom and hard-reset when after flashing the rom when you get to the "Tap here to set up your device" screen.
I have a OIL spot in the screen when i keep it in bright light.
This could be occured when the phone was inside my bag during my beach visit.....
I guess the phone turned liquid by the sun....
Does somebody ever experienced the same issue?
fone_fanatic said:
Have you dropped your device recently?
Try flashing a stock/shipped rom and hard-reset when after flashing the rom when you get to the "Tap here to set up your device" screen.
Click to expand...
Click to collapse
I have a oil spot, and the raster of the phone with little dots in visible in the ligt.
I have made a repair order at HTC.
Which didn't satisfy me at all!
They told me that it is not covered by warranty. I was shocked, this will cost me around 70 euro to fix, and my shop warranty is still valid. So i called the shop to explain this.
And they said if this is not caused by a user, we will change the phone, but first we what to have a diagnose from HTC.
So i decided to let HTC pick up my phone . They will have a repair time of 5 up till 10 days.
That's fair, but i'm not really happy with this situation. Because i think that the screen is the most harmful component. And this means that if this part fails that my phone becomes obsolete.
I will post my conclusion after i got my phone repaired.
I will return to the STOCK spl and the original rom just for warranty purposes.
dont tell them that you spilt anything on it or dropped it. Although they will be able to tell if there is water damage to the device you might get lucky and they won't notice.
Now is the oil spot from leaving it in the sun or suntan lotion getting in the device?
fone_fanatic said:
dont tell them that you spilt anything on it or dropped it. Although they will be able to tell if there is water damage to the device you might get lucky and they won't notice.
Now is the oil spot from leaving it in the sun or suntan lotion getting in the device?
Click to expand...
Click to collapse
Nope nothing happened at all.
Thats the strange thing about this situation.
I was in the shadow of the sun and the bags were only filled with clothes. So it didn't drop or something else.
I was able to use my phone during the day.... and was getting more unresponsive during the time that went by.
So i will not accept any blame of myself, due that i have a warranty of 1 year from the factory which will not cover your display :S
But also have the store warranty... So i told the store that i will return the phone if there are any costs.
The store told me that they will wait on the diagnose of HTC which i have sent it to myself to reduce the time.
If the diagnose tells that it's not my fault, then i can return my phone probably.... He couldn't promise it due that i want to see the diagnose first.
So I will wait on HTC's conclusion.... And i'm afraid that they will try to blame me for it....
They better not I will be a pain in there arses
Hello, I have exactly the same problem. After flashing from energyrom 3.0 to Aurora, a few hours later, i couldn't get my phone out of lock. (slide a button to the right or left on your touchscreen)
I tried a soft reset, but the phone started up with the same locked screen. So, i tried a hard reset. From that moment on i got stuck at "align screen". I ve flashed several times with several ROM's but nothing. (by the way, whatever rom i install, the first screen always says: Energyrom by NTGZ28)
I used the trick to paste welcome.not on the micro card, to bypass the align screen. That works, but the touch screen doesn't work. I 've removed the protection of the screen, but that doesn't make a difference either. My device didn't fall, came into contact with water or anything that could harm the thing. Oh, when the backlight is dimmed, the screen reacts to tapping it. Please help me out ??
resolt the issue. Because of a lot scraches (spelled ok?), i removed the protective screen. When i put the new screen on, everything worked !
hivesnl said:
I have a OIL spot
Click to expand...
Click to collapse
i had does as well and then touch screen stopped working..
had to replace digitizer, unfortunately had to replace LCD screen and digitizer at the end (was not able to separate digitizer from LCD)
so ive had my evo shift for awhile and no problems with it.. well last night when i went to pull out my keyboard to reply to a text mesage my touch screen stopped working.. and i do mean all the screen including the home, menu, back, and search buttons.. so i pulled the battery off and was able to get the buttons working, but everytime i pull the keyboard out it does the same thing as before. so i thought it might have been the rom so i reflashed miui and still the have the same problme. i went ahead and flashed shiftdeck and still same problem. now if i dont open up the keyboard im able to use the phone as normal, but really annoying which is why i opted for the shift due to the keyboard.. has anyone experienced this or can point me in the right direction?
crazyd1721 said:
so ive had my evo shift for awhile and no problems with it.. well last night when i went to pull out my keyboard to reply to a text mesage my touch screen stopped working.. and i do mean all the screen including the home, menu, back, and search buttons.. so i pulled the battery off and was able to get the buttons working, but everytime i pull the keyboard out it does the same thing as before. so i thought it might have been the rom so i reflashed miui and still the have the same problme. i went ahead and flashed shiftdeck and still same problem. now if i dont open up the keyboard im able to use the phone as normal, but really annoying which is why i opted for the shift due to the keyboard.. has anyone experienced this or can point me in the right direction?
Click to expand...
Click to collapse
Is it completley turning off? Black screen?
If it is there have been a couple other threads about this.
We believe it is due to wearing on the flex cable (which happens in slider phones)
Sprint will replace this free of charge as long as you unroot before you bring it to them.
..
If this is not your issue then idk what to tell you
nope screen does not go black at.. i noticed that if i do pull the keyboard screen doesnt work, if i slide the keyboard and leave it alone for about 5 min or so touch screen will start working.. thats why i figured it would have been an issue with the rom. as for taking it back to sprint i flashed this phone to cricket due to lack of sprint service. i have an evo 3d i recently flashed to cricket but i cant let my shifty die.. lol
Like notso said it's in all likely hood the Flex Cable. If you don't want to take it into Sprint, you can buy the Flex Cable off Ebay. It's about $40 bucks. But I would probably go through the trouble of flashing back to Sprint stock and taking it to them for repair. But that's just me. But if your already on Cricket that means you don't have Sprint TEP. So you might as well fix it yourself.