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Ok, so I've had my Fuze like 4 or 5 months now and have had no problems until a day or two ago. I try to do anything, my screen does not work properly. I touch somewhere and it doesn't register it 95% of the time. I looked at the screen and there seems to be a little liquid under there but I don't know how it got there, I put a screen protector on it the whole time I've had it and it just appeared out of nowhere and it's never had any kind of liquid spilt on it or anything. I try to click on the text box for SMS in touchflo 2.1 and it won't go in there and it starts moving the text messages up and down and opening task manager randomly and whenever I open the start menu it goes right into moving the items around. I have tried reflashing but have not yet tried to go back to stock. I'm going to try that and if it doesn't work I'm takin it in to AT&T to see if they can either give me a new one or fix it.
I have had the same problem with my screen on Touch Pro.
I had to get the phone repaired under warranty. I think HTC replaced the screen.
Search the forums, quite a few people have had this problem.
Has it been exposed to heat?
Seeing as your a fellow texan, have you left it in your car or under direct sunlight for a prolonged period?
I'd look up an At&t Device Support center and take it to them, they should change the device on the spot if there's no physical damage and its still under warranty.
Make sure you revert to the Stock/Shipped ROM and SPL (i wouldn't worry too much about the SPL though if you can't get it, i've turned in 2 devices with a hardSPL and nothing ever happened, but its better to be safe then sorry right?)
best of luck
Hey everyone,
This is my second HTC Touch Pro 2 for Verizon Wireless and I returned the first one because the phone would shut off when I closed the slider. This happened once every few tries. I received my replacement phone last Thursday and just discovered the second phone does the same!
Has anyone experienced this issue with their Touch Pro 2? Open and close it a few times in a row and see if it shuts down. I'm two for two so far. I'm going to return the phone and get my money back and wait till Verizon releases the new HTC Imigio or the Samsung Omnia II.
Just curious to see if anyone else has witnessed this issue.
Dan
ive got the verizon tp2 and i dont have this problem...i just tried it to be double sure...sorry
Open and close the keyboard over and over and it turns off? Why would you do that anyway? My VZ TP2 doesn't do that.
I bet his finger is hitting the power button on top when he is closing the KB. I was doing that and it drove me nuts. There is a cab file that disables the button when the KB is open. Solved it for me.
nylaw said:
I bet his finger is hitting the power button on top when he is closing the KB. I was doing that and it drove me nuts. There is a cab file that disables the button when the KB is open. Solved it for me.
Click to expand...
Click to collapse
this, very common for people to bump it on accident
nylaw said:
I bet his finger is hitting the power button on top when he is closing the KB. I was doing that and it drove me nuts. There is a cab file that disables the button when the KB is open. Solved it for me.
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Click to collapse
power button? are you referring to the backlight ? on verizon the power button is the end key.
also, wheres this cab!! ?
thanks
Actually, it's definitely not the power button or the backlight button. I understand you would never shut and close the slider a few times in a row, but the reason I said that it to see if anyone else is seeing this problem. For example, I just replied to a text, sent it out and shut the keyboard and the phone shut off and started the boot screen instantly. I'm very surpirsed no one else is seeing this as this is my second phone. I want to stay with the Touch Pro 2, but I'm concerned the 30 day warranty from Verizon will pass and I'll be stuck with this issue.
http://www.youtube.com/watch?v=LKmDOkRJrfw
Check out the video. This is exactly my situation.
I thought there was a one year warranty? That's how it was with my ENV2.
Also, this doesn't happen with mine either.
Mine does not have this issue either, but I'd like the cab mentioned that prevents screen sleeping when kb is open. I'm hitting that button by accident when writing emails. It is mildly irritating having to be so careful. If a cab would prevent it , that'd be great.
Loose battery? It does get a little bump when it opens and closes, could it be the battery area is a bit bigger then it should be and the battery wiggles? See how flush it is.
Also in the video that's the sprint TP2, not verizon. Or is that not you and it happens on both?
I'll check the battery. It's an issue across all brands (Verizon, Sprint, etc.). Not just the Verizon version. The video is just an example of what's going on. I'm really surprised no one else has witnessed this problem. I love the phone and want to keep the Touch Pro 2, I just don't want a defective phone which I just paid $489 for. It should work perfectly.
Now that you mention the battery, I'm curious if the battery I received with the original phone is physically smaller in dimensions. The first phone had the issue along with the second phone. However, Verizon ships you a new phone without the battery since you're supposed to use your original. Now I'm really curious....
I have expierenced the same problem he is talking about. These phones are real sensitive to moisture. That's the cause I had the tech open it and blue dry it out and it started working again. Then it was raining and it left it in my hand and the mositure got back into the phone and the tech had to do it again. Then it got a little bit of moisture from the car wash I work at and I had to have the tech do it again.
l.waples said:
I have expierenced the same problem he is talking about. These phones are real sensitive to moisture. That's the cause I had the tech open it and blue dry it out and it started working again. Then it was raining and it left it in my hand and the mositure got back into the phone and the tech had to do it again. Then it got a little bit of moisture from the car wash I work at and I had to have the tech do it again.
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Click to collapse
So you got the phone wet working in a car wash and you are still hitting the backlight buton?
A wet phone is not a VZ problem, sorry son!
This has nothing to do with moisture from what I can see. I'm going to cntact tech support tonight. The only connection I can make between phone no. 1 and no. 2 are the batteries. Going to see if they can ship me a new battery instead. Not sure if that's possible. They currently only have replacement phones available and not new ones. So not sure if I can get just the battery.
I can guarantee you it's not because of moisture though.
Just contacted Verizon... they're shipping me a brand new battery for free. Going to test it to see if that solves the problem. Not sure if it will, but at least I'll have a second battery when I finally have a phone that's working!
I'll put my vote in for the link for the CAB to disable backlight button when keyboard is out....
please provide.
Just an update. I received my new battery and the phone seems to work fine. Some how the sliding feature of the phone would jiggle the battery and some how turn the phone of because of loss of power.
Interesting.... So I guess I never had two defective phones huh?
Hi
I upgraded with the official WM 6.5 rom from HTC yesterday,and the unit shuts down when I close the slider(and I do not touch the power button).I then went back to the original WM 6.1 and the problem was gone.I then assume this is a software issue? Anyone else with this experience?
Regards
Steinar
stvervaag said:
Hi
I upgraded with the official WM 6.5 rom from HTC yesterday,and the unit shuts down when I close the slider(and I do not touch the power button).I then went back to the original WM 6.1 and the problem was gone.I then assume this is a software issue? Anyone else with this experience?
Regards
Steinar
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Click to collapse
the official wm 6.5 for USA CDMA is out already?
I am on sprint and am having the same exact problem!!!
The ROMs load fine and the home, back etc buttons on the side work fine but when I touch anywhere on the screen it either doesn’t register or starts jerking back and forth slightly. I NVFlashed and tried several different ROMs and stock and nothing helped.
Anyone ever have this problem? I did search the forum and found one post that resembles this problem, but that person just took it back. I think the touch screen may be toast. I’ll have to see if it’s still under warrantee, I got it in Feb.
Yes its still under warranty. Call vs.
mine crapped out on me too for a bit. Since my warranty was already voided, I opened it up and unplugged the capacitive touchscreen wires and plugged them back in. There musta been a short or something cus it works fine again and I have had no further problems w/ it.
fosser2 said:
mine crapped out on me too for a bit. Since my warranty was already voided, I opened it up and unplugged the capacitive touchscreen wires and plugged them back in. There musta been a short or something cus it works fine again and I have had no further problems w/ it.
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Click to collapse
Thanks! I'll keep that in mind if I can't get it replaced.
Ok, so ive been rooted for a while, and flash back forth between different roms frequently, Most recently i flashed Mikrunny RC, then the ICS theme. All booted fine, no issues i started to install some apks i usually run, mostly go launcher and go suite... i downloaded go photo as I have never seen or used it before, i clicked register, and my phone locked up. So i pulled the batter and reset, its stuck on the green htc logo. So i pulled the battery again and tried to load recovery, using the vol down, i can get into the bootloader then when i try to go to recovery it again freezes at the green htc logo. I downloaded the PC06IMG.zip and threw that on the phone, figure Ill just reroot and start over (kinda in a panic here as i now dont have a working phone. It finds and installs (restores) off PG06IMG then reboots.... stuck on green htc again.... now the bootloader reads S-On .... but it just wont boot.... someone help me plz lol any ideas?
people talk about bricking a phone
i think it is impossible to brick the evo shift phone. because if you can get to the stock recover screen you can flash the phone back to stock always. no mater what
1. download RUU_Speedy_Sprint_WWE_1.17.651.1_Radio_1.07.00.1129_NV_SPCS_1.52_1103_release_160079_signed.exe
2. hold volume down and power to boot into hboot recovery screen
3. plug in usb cable hboot will change to hboot usb plug
4. select fastboot from the list
5. in the screen as long as fast boot says fastboot usb at the top in red your good to go
6. run RUU_Speedy_Sprint_WWE_1.17.651.1_Radio_1.07.00.1129_NV_SPCS_1.52_1103_release_160079_signed.exe
7. this will revert the phone back to stock unrooted. wiping out everything.
give this a try. it always pulls me out of jams when i think i bricked my phone.
yea it is saying usb plug, but when i run the ruu it says battery is below 30%, i tried to put the battery in a different phone (dont have a charger for that other phone) and the battery reads 41% the battery is sitting in my shift hopefully charging, but i cant get the amber light to stay lit.... so i guess i should be good if i can get a fully charged battery.
*edit*
looks like im screwed.... just ran the ruu, does the same thing, reboots and freezes on the green htc screen...... any other ideas?
Quick question, were you using twrp2 recovery?
Worst case scenario, since you're s-on you should be able to get a warranty exchange.
Sent from my PG06100 using Tapatalk
clockwork, and ima try tomorrow
*edit*
ok now things are bad, the screen doesnt work anymore..... i guess its a bad time to mention that this phone was previously crack and chipped to hell, and i just replaced the glass on it. (LCD was fine) now the LCD doesnt turn on anymore... no idea whats going on... i tried to get back in the bootloader to ruu a 2nd time after charging the battery up, and presto... black screen.
i had the same prob i couldnt get my phone to even boot to the htc load screen couldnt get it to boot in to hboot (vol+power) and when i plugged the usb in the amber light come on the pc made the connect sound and then the light went back off so to fix it all i did was remove the mattery take out the sd card and to my suprise it turned back on
installed stock ruu and im back up and running...give it a try cant hurt
twizt3d said:
clockwork, and ima try tomorrow
*edit*
ok now things are bad, the screen doesnt work anymore..... i guess its a bad time to mention that this phone was previously crack and chipped to hell, and i just replaced the glass on it. (LCD was fine) now the LCD doesnt turn on anymore... no idea whats going on... i tried to get back in the bootloader to ruu a 2nd time after charging the battery up, and presto... black screen.
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Click to collapse
htcevoshiftrocks21674515 said:
i had the same prob i couldnt get my phone to even boot to the htc load screen couldnt get it to boot in to hboot (vol+power) and when i plugged the usb in the amber light come on the pc made the connect sound and then the light went back off so to fix it all i did was remove the mattery take out the sd card and to my suprise it turned back on
installed stock ruu and im back up and running...give it a try cant hurt
Click to expand...
Click to collapse
I would give what htcevoshiftrocks, said a shot. Like he said can't hurt. But the other facts you should have mentioned in the begining . Had this happen on a Shift I replaced the Digitizer on. If your not careful when your in there, things can get messed up real easy. Also from talking to the techs at Sprint I found out it's a 50 / 50 on the black screen after replacing the Digitizer. They usually just replace the Digitizer and the LCD as one unit, if they do replace it. So I guess if that doesn't work, your best bet at that point is Sprint.
You need to get into recovery wipe /system and /cache and dalvik and reflash your rom.
Also try booting without the sdcard
adb reboot recovery
or adb reboot fastboot and flash again.
But yes, flashing radios will screw up your boot unless you are running a stock ROM for the most part I've noticed.
And YES it is possible to brick this phone but if you're seeing the white HTC screen you're not bricked, yet.
well daemon starts successfully, but 'device not found' when trying to run anything at all. when plugging in the usb cord i can still hear the 'bur burt' sound lol, i just now gave that sound a name. but anyhow, gonna try to let it sit for a while maybe charge the battery up more... idk...
phone does show as charging...
htcevoshiftrocks said:
i had the same prob i couldnt get my phone to even boot to the htc load screen couldnt get it to boot in to hboot (vol+power) and when i plugged the usb in the amber light come on the pc made the connect sound and then the light went back off so to fix it all i did was remove the mattery take out the sd card and to my suprise it turned back on
installed stock ruu and im back up and running...give it a try cant hurt
Click to expand...
Click to collapse
so somehow this actually worked... but now my touch screen isnt working at all, the phone seems to have a mind of its own. Because as soon as it turned on i got a ton of txt msgs and responded to most of them, the phone went to sleep, i woke it up, now no touch screen working. i think its time to just take it back to sprint, anyone have a copy of the latest ruu so i can flash gb?
twizt3d said:
so somehow this actually worked... but now my touch screen isnt working at all, the phone seems to have a mind of its own. Because as soon as it turned on i got a ton of txt msgs and responded to most of them, the phone went to sleep, i woke it up, now no touch screen working. i think its time to just take it back to sprint, anyone have a copy of the latest ruu so i can flash gb?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=20107670
Before you return it I suggest you RUU to 2.2 and run the 2 OTA software updates. My phone's internal handset speaker wasn't working and doing that fixed the problem. It may help you too. Weird, I know but I just did it and it's been consistently working since. Now I'm in the process of rooting again. I'll post a link to the 2.2 RUU zip in a second.
edit dont use the file I posted use this PG06IMG.zip:
http://dl.dropbox.com/u/41040697/PG06IMG.zip
It's funny that this same exact thing just happened to me on my original then happened few hours later with my replacement.
well the latest is, it boots and all the hardware keys work fine, but my touch screen doesnt respond at all.. Im hoping to get to a sprint store today.
twizt3d said:
well the latest is, it boots and all the hardware keys work fine, but my touch screen doesnt respond at all.. Im hoping to get to a sprint store today.
Click to expand...
Click to collapse
Did you run OTA update?
End of the story, I Ruu'd with the GB update and went to the closest sprint store, who directed me to the next closest corporate store, who then sent me to the repair center. So after driving around for 40 minutes, a nice man ripped the phone apart and looked at the motherboard. and said whoa... im guessing this was where you could tell that I had it opened and changed the digitizer myself, he turned around opened a drawer marked returns, then took another shift apart and took the entire front half off and swapped it with mine. put it all back together, it would have been free but aparently assurian canceled my insurance for no aparent reason without my knowledge.... 35 bucks and my phone works again... Im downgrading and rooting now. Gonna take my roomates phone in (also on my plan) with a shattered digitizer on friday to just let them fix it I think.
twizt3d said:
End of the story, I Ruu'd with the GB update and went to the closest sprint store, who directed me to the next closest corporate store, who then sent me to the repair center. So after driving around for 40 minutes, a nice man ripped the phone apart and looked at the motherboard. and said whoa... im guessing this was where you could tell that I had it opened and changed the digitizer myself, he turned around opened a drawer marked returns, then took another shift apart and took the entire front half off and swapped it with mine. put it all back together, it would have been free but aparently assurian canceled my insurance for no aparent reason without my knowledge.... 35 bucks and my phone works again... Im downgrading and rooting now. Gonna take my roomates phone in (also on my plan) with a shattered digitizer on friday to just let them fix it I think.
Click to expand...
Click to collapse
Glad you could get it fixed!
twizt3d said:
End of the story, I Ruu'd with the GB update and went to the closest sprint store, who directed me to the next closest corporate store, who then sent me to the repair center. So after driving around for 40 minutes, a nice man ripped the phone apart and looked at the motherboard. and said whoa... im guessing this was where you could tell that I had it opened and changed the digitizer myself, he turned around opened a drawer marked returns, then took another shift apart and took the entire front half off and swapped it with mine. put it all back together, it would have been free but aparently assurian canceled my insurance for no aparent reason without my knowledge.... 35 bucks and my phone works again... Im downgrading and rooting now. Gonna take my roomates phone in (also on my plan) with a shattered digitizer on friday to just let them fix it I think.
Click to expand...
Click to collapse
Lucky guy, my repair center never has any parts and constantly send off for replacements, I swear they don't do any work but sell phones.
gigermunit said:
Lucky guy, my repair center never has any parts and constantly send off for replacements, I swear they don't do any work but sell phones.
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Click to collapse
That's the point, you get the replacement phone and you have 14 days with 2 phones to take to the repair center to swap good parts for bad especially if you goto a corporate store. The repair center I had 2 shifts, the repair guy even used his own shift to repair mine and I still need a replacement for my earpiece.
So for a few minutes after boot the touch screen works fine, if I use the keyboard to navigate I can keep it alive for about 30 seconds then it won't respond, lights for the home, back, menu, and search keys flicker on and off on their own. Running Cyclonic, never had an issue with it before, just started a few days ago. Any ideas on how to fix it? Or should I just get a new phone?
The Chosen Bum said:
So for a few minutes after boot the touch screen works fine, if I use the keyboard to navigate I can keep it alive for about 30 seconds then it won't respond, lights for the home, back, menu, and search keys flicker on and off on their own. Running Cyclonic, never had an issue with it before, just started a few days ago. Any ideas on how to fix it? Or should I just get a new phone?
Click to expand...
Click to collapse
try restoring a backup then flashing the newest touchscreen update in the development thread
Still pretty buggy, it works more, but still not too responsive.
I had a problem that started like this. Eventually it just stopped.. Took it to Sprint because they claimed they could "fix" it. Nogo. Insurance covered it for free tho.
= Free phone. Just took two days. bam. Still frustrating run around. Fat chick cut me in line at the store. >:-(
THEsunnypiglets said:
I had a problem that started like this. Eventually it just stopped.. Took it to Sprint because they claimed they could "fix" it. Nogo. Insurance covered it for free tho.
= Free phone. Just took two days. bam. Still frustrating run around. Fat chick cut me in line at the store. >:-(
Click to expand...
Click to collapse
Might just do that, Although I have been thinking about just getting a new phone since my contract is about up.
I've been having problems with my touch screen recently, it is just randomly unresponsive.. I also have a dead spot about 3/4 of the way up the screen, about as wide as my pinky all the way across the screen. It is quite annoying and frustrating because I have to constantly rotate my phone to be able to touch certain links or options. Isn't the Shift EOL?
bilgerryan said:
I've been having problems with my touch screen recently, it is just randomly unresponsive.. I also have a dead spot about 3/4 of the way up the screen, about as wide as my pinky all the way across the screen. It is quite annoying and frustrating because I have to constantly rotate my phone to be able to touch certain links or options. Isn't the Shift EOL?
Click to expand...
Click to collapse
Yes the Shift is scheduled to be EOL. But for everyone having touch screen issues. If you try a few different fixes, and they do not work. Then your next step should be to RUU back to stock. If it resolves the issue your golden. If that still doesn't resolve the issue, then it's time to take it back to Sprint. But at least this way your Stock Unrooted so they cannot blame it on something you did. Some Sprint centers, or even third party centers will not touch the device if it's rooted.
Actually there's been a dead zone for touch in my shift since I got it. And because of a whole bunch of crazy mishaps I got screwed it off insurance.. It's been less than a year, does HTC have a one year warranty like most phone companies?
Yes they do. But make sure when you take it in it is NOT ROOTED. Or they will insist it was something you did.
prboy1969 said:
Yes the Shift is scheduled to be EOL. But for everyone having touch screen issues. If you try a few different fixes, and they do not work. Then your next step should be to RUU back to stock. If it resolves the issue your golden. If that still doesn't resolve the issue, then it's time to take it back to Sprint. But at least this way your Stock Unrooted so they cannot blame it on something you did. Some Sprint centers, or even third party centers will not touch the device if it's rooted.
Click to expand...
Click to collapse
Thanks, I'm going to RUU back to stock.
Let us know how it goes.
It didn't doe my dead spot the last time but I'll give it another try tomorrow, if it solves some of the other weird problems I'm having I'll be happy
back to stock last night, and today the screen completely failed
The Chosen Bum said:
back to stock last night, and today the screen completely failed
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Click to collapse
Damm that sucks. Time to take it back to Sprint.
Well I had the opposite effect, I RUU'd back to Froyo (cuz it was already on my computer) did all the OTA updates and rerooted, and my problems seem to be fixed.. Should have done it awhile ago but my laptop is sketchy right now.. Easiest way to know if you gotta take it in or not plus you're back to stock so you can take it in.. try it if you're having touchscreen problems
bilgerryan said:
Well I had the opposite effect, I RUU'd back to Froyo (cuz it was already on my computer) did all the OTA updates and rerooted, and my problems seem to be fixed.. Should have done it awhile ago but my laptop is sketchy right now.. Easiest way to know if you gotta take it in or not plus you're back to stock so you can take it in.. try it if you're having touchscreen problems
Click to expand...
Click to collapse
Glad it worked for you .