I have just changed my Outlook profile (in order to overcome a problem where I couldn't get ActiveSync to sync contacts) but am now having a problem syncing notes. I get the following error message:
"Microsoft Outlook
Synchronization cannot be started because you are not able to log on to the netowork and access information."
After clicking "Ok" everything else syncs fine (contacts, tasks, e-mail and calendar and a third party Outlook Journal sync). When the sync finishes there is an entry in the sync list next to notes saying "Attention required".
I am syncing with ActiveSync 4.5 on Windows XP SP3 and Outlook 2002 on a local computer not an exchange server.
Any help would be greatly appreciated for this annoying problem.
I have the same OS's and versions and same problem. Only, it sometimes gives the error, sometimes doesn't
SOLVED
After much trial and error and some pretty fruitless searching on the internet I seem to have hit on a solution:
Delete the original ActiveSync relationship (File/Delete Mobile Device)
Create a new Outlook Profile (Start/Control Panel/Mail)
Start Outlook...which creates a new .pst file
Copy the data from your old .pst file accross (this the tedious bit especially since you need to re-create custom views and e-mail accounts)
Re-sync which will create a new relationship with the new Outlook profile
Hope that helps anyone else with the problem.
Also, when you have started outlook (visible mode) there is no worries
Related
Hi,
I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, Activesync keeps giving me the error code 85010014.
The funny thing is, there's no problem syncing Notes from Outlook. But the other Outlook items such as Contacts, Calendar and Tasks are unable to sync.
What's happening? Does anyone else have the same problem? Why Notes is ok, but not the rest?
Any help is appreciated, thanks!
CQ
Singapore
Had the same problem after upgrading to WM5. If you use offline folders, make sure Outlook is connected to your Exchange Server, they try to sync your PDA. It takes a little while to sync Contacts and Calendar the first time, but afterwards you can "Work Offline" and sync everything successfully.
If it doesn't work, I would start with a new partnership.... delete previous computer partnerships from AS on your PDA and also delete PDA Partnership in AS on your PC.
There's also a few other posts here that refer to performing a "Repair" of the Outlook 2003 installation and another that says to uninstall and re-install Office 2003 all together. I tried the "Repair" (in Help Menu of Outlook) and it didn't work... I wasn't about to re-install my Office.... Luckily I found my solution through further digging on the Internet.
Good luck! Let us know the results.
Ken
Hi kcchen,
It works! What happened was that I had installed AS 4.1 at home over the weekend. On Monday I came to office, sync and suddenly it works! Never knew that it was becoz of Exchange...
Thanks for the great help. Next, to solve the problem with insufficient ROM...too much for programs, not enough for storage.
Thanks again buddy
Glad it worked for you! I was pretty frustrated with the error also...
where do you get ActiveSync 4.1
mine is ActiveSync 4.00.4343
can you give me the link for ActiveSync 4.1
thx
search goes a long way
http://forum.xda-developers.com/viewtopic.php?t=28019&highlight=4+1
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
I have recently chnaged PC's. Everything is fine BUT when I try to sync my XDA2i I get an error message saying
"Microsoft Outlook is no longer installed, so ActiveSync cannot continue to run. To continue synchronisation, reinstall Microsoft Outlook. If you no longer want to synchronise your data, disable synchronisation in ActiveSync"
Well I tried re-installing Outlook and guess what - no change.
I have a nice new copy of Office 2003 Small Business Edition and Outlook 2003 is most certainly part of it and installed.
Could this be something to do with exchange server? I'm totally stuffed and I'm already missing appointments.
I keep getting an error message activesync encountered a problem on the desktop. Support Code 85010014 - no-one seems to know how to resolve this. other support groups say that there must be a coorupt file in outlook but even a clean re-install seems to come up with the same error. any ideas?
Thanks
did you try to 'detect and repair' in Outlook Help?
active sync problems with Outlook
Hi
thanks - I did a detect and repair which re-installed outlook, however, this apparently wasn't enough. I have now resolved the issue by going into add/remove programmes and clicking 'change', uninstalling, re-booting and re-installing outlook. This has now solved the problem! Thanks for the interest.
:wink:
same error code
I received this error repeatedly until I connnected my laptop to the exchange server and ran Activesync at this point it all went well.
For the record, from http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm:
•If you are seeing the error 85010014 (a general error) then try uninstalling and reinstalling Outlook. The error in ActiveSync is actually from the Outlook APIs. You will need to reconfigure Outlook unless you backup your settings. To uninstall Outlook click on the Control Panel -> Add or remove Programs -> Office 2003 and chose to modify the installation by adding or removing components. Uncheck Outlook and updated it to remove Outlook from Office 2003. Then click on Office 2003 again and re-check the option to install Outlook to add it back to Office 2003. You may need your Office 2003 CD. Then reboot.
• If you are seeing the error 85010014 (a general error) and are using Exchange 2003 and folder redirection with Outlook, you may have to turn folder redirection off to sync or upgrade to ActiveSync 4.1.
Click to expand...
Click to collapse
Once again, the marvel that is Microsoft's shared programming responsibilities means that real world application in anything less than a 100% 'standard' environment results in all sorts of hideous problems. It's just like when I'm using IE to test my latest web pages, and I get adventurous and start using it for regular browsing too (mainly out of laziness), whenever it crashes most of the time it offers me a link to navigate to "for more information on how to prevent this problem" - and the web page usually says, "We have no information on the nature of this problem. Please try the Knowledge Base, or search for more information"... etc..... Why even bother.
I have ActiveSync 4.2.0 and it is giving me a lot of trouble with WINMAIL.DAT files. I will start from the beginning...
I recently realised that some friends cannot read my emails with attachments sento from my laptop with Outlook 2003. After a long serach i realised that in the general Outlook options the mail format is set to "Let Outlook decide" but for every single contact the email properties are set to "Send as RTF". So I started changing back to "Let Outlook decide" for every contact, just to realise that, after a sync betweem Outlook and my PPC (QTEK S200, WM5, ActiveSync 4.2.0) the winmail.dat problem came back again. So I went to check and, guess what: all the contacts that I had modified and had to be syncronised, had set back the property set to "Send as RTF".
So, it looks like ActiveSync is setting by default, for every contact syncronised, the sending format to RTF, whatever is the value of the property in Outlook.
ANy idea?
I currently have a Palm Treo 800w (running Windows Mobile 6.1 and running on Sprint's network) that I am using with Exchange ActiveSync from SherWeb (which is running Exchange Server 2007). I have it set up to synchronize my email, tasks, calendar, and contacts. However, I've begun to notice a major issue - things are not synchronizing correctly. When I initially set up the Exchange ActiveSync, it seemed to sync everything correctly, but since then I've noticed that data (mostly contents of the notes field in both appointments and contacts) are missing. It seems this occurs when I update a contact or appointment with new data (but it also seems to potentially occur in other situations as well). The data seems to stay correct and current on the Exchange Server (when I access it via OWA or Outlook), but the notes field for that particular contact or appointment becomes blank on the Treo 800w. Further, I've noticed that, in at least one case, it failed to update the appointment subject/title when I made the change in Outlook.
Another thing I've noticed is that the Exchange Activesync doesn't always seem to occur when it should. I created a test appointment in Outlook with a subject, location, and notes, and then when it sync'ed over to my Treo via Exchange activesync, there were no notes at all. I then tried adding notes to the blank notes field in the test appointment on the Treo, and it didn't sync at all. I did a manual sync, but it still said nothing had changed. I then changed the subject/title of the appointment, and no automatic sync occurred once more. I did a manual sync, and this time it changed the subject/title of the appointment in Outlook, and overwrote the appointment notes in Outlook with the appointment notes from the Treo 800w. Finally, I deleted the appointment fromt he Treo, and it still didn't automatically sync this deletion to the Exchange server (and Outlook). I had to manually sync it.
I've made a couple of registry hacks to the device, as well as installing a good deal of 3rd party programs, but I can't necessarily see how any of those would cause this weird issue to occur. The only registry hack I made that might indirectly affect this issue is:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync]
"BodyTruncation"=dword:00005000
(this was a change to allow more data to be saved in the appropriate notes/body fields before being truncated - I was noticing that a lot of my tasks, contacts, and appointments in which I had a lot of data in the notes/body field were being truncated and I was not able to access all of that data - this was intended to allow more data to come over in the sync so I could access it).
Could this be something that's wrong with the Exchange server? or the hosted Exchange provider (SherWeb)? Or is it an issue with my device? Or perhaps a bug?
Obviously, this is a real problem for me, since if the Exchange Activesync doesn't work correctly, the device becomes much less useful. However, I want to try avoiding a hard reset since I've spent a lot of time configuring and setting up the Treo to suit my needs.
Any help, assistance, or advice is greatly appreciated?
P.S. I'm wondering if this could at all be related to the other issue I'm having with my Treo 800w:
the other issue is that when I have an IMAP account (which is pulling its IMAP data from an Exchange 2003 server since I can't set up a second Exchange activesync session on my Treo) set up in the messaging application on my Treo and I specify it should synchronize the sent items folder, and then I send something from my Treo using this account, it briefly appears in the sent items folder after being sent, then disappears, and is no longer anywhere (including on the actual Exchange server itself - I go and check the sent items folder via Outlook and OWA and its gone from there as well) - if I don't synchronize the sent items folder, then the item correctly appears in the Sent Items folder on the Exchange server itself, but I obviously can't access it from my Treo which is what I wanted to be able to do in the first place
More Information Available At: http://discussion.treocentral.com/showthread.php?t=173482
Same Issue
Hello,
i have the same issue with rapahel (NRG ROM).
did u get answers ?
that in advance.
Hey guys,
Intersting problem this, to which i will have to give more thought, but my initial thoughts below.
I do not think it is an exchange issue, it will be more than likely the reg edits you have changed or a 3rd party app, it is bizzare how some non related apps hinder oem software.
I use outlook exchange daily and also have gmail pushed to my phone (imap) so i know that this is probably not the problem. As for your sent items, have you set ur device to save a copy of sent items?
Do you have a good backup software such as sprite backup? In past porblems like this i have done a full backup inc settings & reg etc. Then done a hard reset, set up the email accounts and exchange to ensure that the vital companents work properly.
After that, install an app at a time, syncing regularly and repeat, you know the score.
Did you back up ur reg before making changes? If so, backup your current reg, and then revert back to the original one. This should tell you if its the reg or a 3rd party app.
Let me know how you get on and i will give this some more thought.
Cheers.