I keep getting an error message activesync encountered a problem on the desktop. Support Code 85010014 - no-one seems to know how to resolve this. other support groups say that there must be a coorupt file in outlook but even a clean re-install seems to come up with the same error. any ideas?
Thanks
did you try to 'detect and repair' in Outlook Help?
active sync problems with Outlook
Hi
thanks - I did a detect and repair which re-installed outlook, however, this apparently wasn't enough. I have now resolved the issue by going into add/remove programmes and clicking 'change', uninstalling, re-booting and re-installing outlook. This has now solved the problem! Thanks for the interest.
:wink:
same error code
I received this error repeatedly until I connnected my laptop to the exchange server and ran Activesync at this point it all went well.
For the record, from http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm:
•If you are seeing the error 85010014 (a general error) then try uninstalling and reinstalling Outlook. The error in ActiveSync is actually from the Outlook APIs. You will need to reconfigure Outlook unless you backup your settings. To uninstall Outlook click on the Control Panel -> Add or remove Programs -> Office 2003 and chose to modify the installation by adding or removing components. Uncheck Outlook and updated it to remove Outlook from Office 2003. Then click on Office 2003 again and re-check the option to install Outlook to add it back to Office 2003. You may need your Office 2003 CD. Then reboot.
• If you are seeing the error 85010014 (a general error) and are using Exchange 2003 and folder redirection with Outlook, you may have to turn folder redirection off to sync or upgrade to ActiveSync 4.1.
Click to expand...
Click to collapse
Once again, the marvel that is Microsoft's shared programming responsibilities means that real world application in anything less than a 100% 'standard' environment results in all sorts of hideous problems. It's just like when I'm using IE to test my latest web pages, and I get adventurous and start using it for regular browsing too (mainly out of laziness), whenever it crashes most of the time it offers me a link to navigate to "for more information on how to prevent this problem" - and the web page usually says, "We have no information on the nature of this problem. Please try the Knowledge Base, or search for more information"... etc..... Why even bother.
Related
I have a WM5 Device trying to sync with outlook and am getting this Support Code:85010014 when I select the view status link in Activesync (v4).
AS4 allows me to sync favorites and notes, but not contacts, calendar, email, and tasks. Any suggestions?
Thanks.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
Before you re-install..
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.
Re: Before you re-install..
kcchen said:
Are you using Outlook 2003 in "Offline" mode? If so, try running Activesync while CONNECTED to your Exchange server... This worked for myself and possibly a few others here.
Good luck! Hopefully you won't have to re-install Outlook which seems to be the ultimate fix.
Just checked the original post date... hope the original poster fixed the issue.
Click to expand...
Click to collapse
No, I don't use exchange. I realy hate outlook compared to Eudora for my needs. Mail accounts are on standard Unix POP/SMTP Servers. Outlook is forced due to contacts integration on PDAs.
Windows Mobile 5 Support Code: 85010014
I solved the same problem in a different way - On ActiveSync in the File menu there is an option to Delete Mobile Device. I picked that, deleted the device and then re-established the partnership between the mobile device and the PC. Sync started working perfectly right away.
Hy folks !
i´m the first time her, this forum is really cool and informativ.
Here´s my problem, i want to install AS 4.1 on my PC.
Config: WinXP SP2 with 1GB Ram
about a few seconds i became this error Message:
see pic
What happens ???
PLEASE PLEASE Help...
maybe something wrong with your system.
you can setup your system again.
or you can setup active asy in other computer to check it
i have reinstalled my system and now it works fine ...
Now i have a new Prob.
I can´t install TT5 on my XDA II...
Is there anywhere who can help me....
Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? I've already allowed the exceptions in my Windows Firewall...
Any help is appreciated, thanks!
CQ
Singapore
I had the same 85010014 problem when syncing on my BA. Typically I "Work Offline" with Outlook, since I'm on the road a lot.
The fix was to make sure I was connected to my Exchange Server the first time I sync-ed my PDA. In my case, I had to connect to my office through VPN and choose "Connect" when prompted after launching Outlook.
Hope this helps!
Hey kcchen,
Thanks once again! I replied in the other post already, but just wanna thank u again.
Cheers!
CQ
Activesync 4.1 and Tom Tom 5
Similar problem here guys but I don't sync with an exchange server, just the local PC, everything else seems to work fine but when I try to install TT5 the install pukes and wants to send an error report to MS
Help!
It is the same problem to me (only have Local PC). Could some one give more advice.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
I installed ActiveSync 4.1 on my Work PC - XP Pro SP2 with Office 2003, Eudora and Incredimail Outlook Plugin. No Problem with ActiveSync there.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
Hi,
I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, Activesync keeps giving me the error code 85010014.
The funny thing is, there's no problem syncing Notes from Outlook. But the other Outlook items such as Contacts, Calendar and Tasks are unable to sync.
What's happening? Does anyone else have the same problem? Why Notes is ok, but not the rest?
Any help is appreciated, thanks!
CQ
Singapore
Had the same problem after upgrading to WM5. If you use offline folders, make sure Outlook is connected to your Exchange Server, they try to sync your PDA. It takes a little while to sync Contacts and Calendar the first time, but afterwards you can "Work Offline" and sync everything successfully.
If it doesn't work, I would start with a new partnership.... delete previous computer partnerships from AS on your PDA and also delete PDA Partnership in AS on your PC.
There's also a few other posts here that refer to performing a "Repair" of the Outlook 2003 installation and another that says to uninstall and re-install Office 2003 all together. I tried the "Repair" (in Help Menu of Outlook) and it didn't work... I wasn't about to re-install my Office.... Luckily I found my solution through further digging on the Internet.
Good luck! Let us know the results.
Ken
Hi kcchen,
It works! What happened was that I had installed AS 4.1 at home over the weekend. On Monday I came to office, sync and suddenly it works! Never knew that it was becoz of Exchange...
Thanks for the great help. Next, to solve the problem with insufficient ROM...too much for programs, not enough for storage.
Thanks again buddy
Glad it worked for you! I was pretty frustrated with the error also...
where do you get ActiveSync 4.1
mine is ActiveSync 4.00.4343
can you give me the link for ActiveSync 4.1
thx
search goes a long way
http://forum.xda-developers.com/viewtopic.php?t=28019&highlight=4+1
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
After installing Office 2007 I was not able to synchronize. Here's the fix that I found.
1) Connect your phone.
2) Open Outlook 2007.
3) Help > Office Diagnostics.
Run the diagnostics, and it will likely tell you that there’s one setup thing wrong. Close and reopen Outlook, and you should see your device synchronize from scratch, just as it should be.
Helped me!
Excellent! I was having problems syncing after upgrading to Eqinoxe's ReTOUCHed rom, did your fix (1 error detected and fixed) and now syncs fine. Funny, I had no problems with an older Fario WM6 rom, just this recent Touch ROM. Anyway, thanks again
I have just changed my Outlook profile (in order to overcome a problem where I couldn't get ActiveSync to sync contacts) but am now having a problem syncing notes. I get the following error message:
"Microsoft Outlook
Synchronization cannot be started because you are not able to log on to the netowork and access information."
After clicking "Ok" everything else syncs fine (contacts, tasks, e-mail and calendar and a third party Outlook Journal sync). When the sync finishes there is an entry in the sync list next to notes saying "Attention required".
I am syncing with ActiveSync 4.5 on Windows XP SP3 and Outlook 2002 on a local computer not an exchange server.
Any help would be greatly appreciated for this annoying problem.
I have the same OS's and versions and same problem. Only, it sometimes gives the error, sometimes doesn't
SOLVED
After much trial and error and some pretty fruitless searching on the internet I seem to have hit on a solution:
Delete the original ActiveSync relationship (File/Delete Mobile Device)
Create a new Outlook Profile (Start/Control Panel/Mail)
Start Outlook...which creates a new .pst file
Copy the data from your old .pst file accross (this the tedious bit especially since you need to re-create custom views and e-mail accounts)
Re-sync which will create a new relationship with the new Outlook profile
Hope that helps anyone else with the problem.
Also, when you have started outlook (visible mode) there is no worries