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No Sound polaris xda orbit 2

ok..recently aquired this phone...
I've discovered that there is no sound from the speaker at all, no mp3 alarm ringtones .... I've used the slider on the side with no luck, and also tried changing the profile, volume control ect...no luck
Does anybody fancy talking me through any possible fixes for this...
Somebody suggested a hard reset?.... Any suggestions on doing this?...
Is this likely to be a software / registry change to fix this, or is it likely to be a case of sending it back for repair?... I'm sure its under warranty... but if its not, any suggestions on where I could take / send for repair?.... I'm in the Beckenham, bromley, south London region....
I have a basic understanding of pc's, but am not confident of doing registry changes without step - by - step instructions....
Anybody fancy a challenge?.... Thanx in advance...
PS.. just curious...any reason why this forum site is very simular layout to AV Forum site?....

Bump......

Try a Hard Reset first :
festermania said:
To perform a hard reset :
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
Release the RESET button, but continue pressing the GPS/MESSAGING and INTERNET EXPLORER buttons until you see this message on the screen:
"Release the buttons, and then press SEND on your device to perform the hard reset, or press any other button to cancel the reset."
To see bootloader page :
Hold power button + Camera button and push reset button with stylus wait 3 seconds and then release the reset button but keep pressing the power button + camera button u will be then in bootloader page
Click to expand...
Click to collapse

...did you go to Start Menu->Settings->Personal Tab->Sounds & Notifications to make sure that you've Enabled Sounds for Programs? a Hard-Reset certainly seems to be the option of choice here if nothing else is working. you can perform the Hard-Reset by selecting Start Menu->Settings->System Tab->Clear Storage and then follow the prompts to complete the process.

Nope...hard reset didnt work...just to say... I can hear through the earpeice when speaking in a phone conversation...just no other sound at all... even tried the option for beeps or clicks when using the keypad and still no sound... Also...that bootloader option...It just takes me to a screen with 4 different coloured stripes and some writing..I'll try it again and post what it says, but basicly it just freezes, then I have to do a soft reset to get the phone back on....

Bumpity bump....

m3uch4 said:
Press and hold the GPS/MESSAGING and INTERNET EXPLORER buttons
Click to expand...
Click to collapse
Please remember that the Orbit II does NOT have these buttons!

Update...
I've done another hard reset using this method....
1) Get your stylus and place it in the hole next to the USB port, BUT DONT PUSH! Just get it ready but dont actually push the button inside the hole.
2)Place your fingers on the Windows and OK buttons
3)Press and hold the buttons, dont let go.
4)Stright away push the stylus into the hole and press the button inside. You can let go of the stylus once the button inside has been pushed
5)Keep holding onto the Windows and OK buttons
6)After 5 seconds let go of the Windows and OK buttons
7)If asked to press SEND, just press the green pickup call button.
....
And still no sound!....
Any ideas?

Yes that's the correct procedure, strange about that sound though.
What ROMs it running?

Any clue about what it might be?....

hang on I'll find out........

ROM Version. 1.25.206.3 WWE

Is that the latest Rom..Would it be worth updating if there is a newer version?....

Is that an official ROM or cooked?

I think its official...

you could have a hardware problem...i would have sent it back for a replacement 3-4 days ago!

I cant, bought it second hand. Will take it back for refund if I cant get it fixed...just thought it might be a common problem with a easy fix!...

i believe you've tried most options without any success. the only other options are to open it up and see if maybe the speaker has been dislodged. not sure how easy that would be. good luck!

OK.... thanx anyway!... Damned tiny little screws inside...cant get to the speaker... Ok...off to the shop it goes!

No sound
I had this problem on another HTC device 'the Kaiser' and was informed some specific Roms are not compatible with the radio on the device ( does your device have the original Rom? ) Flashing a new may have caused this problem.

No screen?

Hi all,
Perhpas this has been answered before, but I couldn´t find any related thread.
My Rapahel is turned on but can´t see anything on the screen! is totally black.
I know it´s turned on because I can up or down the volume key and I hear the sound and feel the vibrate.
Yesterday was ok, nothing new installed but today I just pressed the power button and nothing!!
This happened me before on Universal, problem was that in some way the phone change itself the brightness to cero.
If I conect to wall charger nothing happens also, not any sign that device is charging.
But still can see something. Now on my Rapahel I cant see anything?
Any help would be much than apreciated please!!
Thanks,

I would
1 softreset
2 hardreset
3 rma

Rudegar said:
I would
1 softreset
2 hardreset
3 rma
Click to expand...
Click to collapse
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!

Hey masters!
A light would be great here!
Sorry to insist!

orb3000 said:
thnaks,
soft reset done: nothing
hard reset done: nothing
sorry, what is rma?
Any other advice?
help please!
Click to expand...
Click to collapse
Not a master, but still try to help:
What happend during the soft or hardreset, is the screen showing during the booting ?
How did u do the hardreset, by holding keys ?
After the hardreset u have to get the screen aligned how did u get after that point ?

Help!
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!

orb3000 said:
Ok this is what I did:
When sof reset not any screen was appearing during the process.
Yes tryed the hard reset presing volume down the center button and the hole behind the charging usb and nothing happened
Snince then I can just hear the sound but nothing on the screen at all
Thanks for any advice!
Click to expand...
Click to collapse
Hard Reset the device:
This will wipe all the storage (not the sd card) and your device will be reset to default settings.
Hard reset (option 1)
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and CENTER buttons, then press the RESET button with the stylus tip.
3. Continue pressing the RESET, VOLUME DOWN and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
Hard reset (option 2)
You can also use Clear Storage to reset your device back to factory default settings.
1. On the ?TouchFlo3D Home screen, slide to the Settings tab and then tap All Settings or goto Start and press Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Hard reset (option 3)
1. Pull out the stylus.
2. Turn device OFF.
3. While pressing the CENTER button, turn the phone on with the POWER button.
4. Continue pressing the CENTER button until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel.
This works on at least some Verizon CDMA phones on which option 1 will not work.
Hard reset (option 4)
1. Pull out the stylus.
2. With the device turned off, press and hold the VOLUME DOWN and CENTER buttons, then press and hold the POWER button.
3. Continue pressing the POWER, VOLUME DOWN, and CENTER buttons until you see this message on the screen:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press ?VolUp to restore manufacturer default, or press other keys to cancel. (works with Alltel touch pro)
Click to expand...
Click to collapse
Ok this is out of the wiki, u see that all methods let u press the vol up button to really start the hard reset than. So on either method do the key presses, wait a while and then press the vol up to start the process.
Its a little try and error because u are not seeing the the actual message to press the vol up. but mybe thats worth to try until u get the point. I think option 3 is a good and easy one.
hopefully the hardreset works, maybe u can try to take a torch or bright sun light to get the display information, if the display itself is not broke u should see a slight shadow of what is written on the display. I had that problem with my wifes phone once and the information was the but its not a reflective display so it was very faint to see.

Finally tho, if all that fails:
RMA = Return merchandise authorization
It means a warrenty return.
It sounds to me like the lcd has croaked. If you dont have suitable warrenty / insurance i'd suggest ebay! i've just found a screen & digitiser for less than £25 (thats for a Raph 100, i honestly dont know if parts are the same on different raph models but i suspect they are)
Good luck!

Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance

orb3000 said:
Thanks a lot guys but nothing worked
I cant do any hard reset option but sound stills hearing perfect
I can understand why one day was perfect and next no screen!!
Can anyone confirm that the LCD Display+Touch Screen For HTC Touch Pro T7272 form the last link will work on my At&t version?
Any other advice?
Thanks in advance
Click to expand...
Click to collapse
Sorry to hear that nothing worked.
Not shure but if the phone fails to hard reset it is not only the screen that is broken ! Take this into account, do u still have warranty, maybe it is better so exchange the whole phone.

Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!

orb3000 said:
Well that is the problem
I live in other country so warranty is not valid here, and there is not a single place where I can take it to repair here
Very strange as one day was perfect ant the next day no screen!!
I took the battery out and then place it again, all works normal, it starts (vibrations feels) then nothing!, I know its turned on because I can move volume up or down and I hear the sound and vibration, if open the keyboard not any light turns on on it.
I´ll wait patient till some member can recomend more options in order to make it work again.
I´m so frustrated...
Thanks anyway for your kind help!
Click to expand...
Click to collapse
Dont give up, hope that I not get on ur nerves. But still I think a hard reset must be possible.
When u turn ur device of how do you do that ? When u turn it OFF with the power button you have to answer a question on the screen, u do not see the question but is the touchscreen working or how do you know where the YES/NO field is ??
So another way is take the batt out, and when u insert the batt than turn it on with one of the mentioned hardreset procedures.
There is than a question also but this is answered with the Volume UP button.
Maybe u need a second person for helping with the buttons,
The hardreset must be possible somehow, it cant be a broken touchpro

OK I tried with my phone and procedure 1.
VOL DOWN and CENTER with Phone ON
Then Push RESET with the Stylus and hold all three until:
After 5 seconds the Bootscreen showed, after that the message to press VOL UP for Restore.
You do not see the boot screen but just wait the time

You are so kind my friend!
I have tested all the hard reset options but none seems to work
Aparently I can´t do a hard reset
as every time I follow any process and wait 5 sec, then press vol up and it seems that nothing has happened, not even a soft reset!
Pressed center button and vol down, then press the rest button located behind the usb port (the one with a symbol for headphones....)
But nothing happens.
I´lll upload a small video with me doing the process, hope it helps in anyway

Here the link of the video I took with my problem
https://www.yousendit.com/download/ZW9DQ3QxeWFEbUx2Wmc9PQ
Hope this helps in any clue to solve my mysterious problem
Thanks a lot!!

Ok will wait for the video.
Inbetween another option, did u try to flash the ROM.
Can u get a rom to download from ur provider, to do so ?
After the flash the device more or less does a hardreset.
Update:
saw the video, it seems that the phone is not reacting to the center or the reset button. Because when u push reset, even if it is not in hardreset mode, it should do a soft reset right away.
But ur phone is straight reacting to the Vol keys, very strange.
Is the mentioned ROM update an option ??
What is the reaction when u hock the phone to the pc, is active sync working ?
Do you see the internal memory of the phone ?
Remove the SIM and any memory card, maybe they are causing trouble ?

Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,

orb3000 said:
Exactly, Raphael is not reacting to a hard reset and dont know why?
I´ll keep trying all methods.
Yes, I´ll try to reflash to the original AT&T ROM for Fuze tomorrow as today I am not close to a computer.
If you have any link for that mentioned ROM would be great, if not no problem I´ll find it.
Once again thanks a lot and I´ll keep looking this thread in case someone else have another recommendation
Cheers,
Click to expand...
Click to collapse
Here ya go:
http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_WM6.1_ROMs
Take the one matching ur cell phone. Check the thread links for more Info.

Thanks, downloading
Tomorrow I´ll try to reflash and post results later
Cheers,
(Anyone? another idea?)
UPDTATE: I conected raphael to my computer and using pocket controller I can see that all is working ok inside but nothing on the screen, or keyboard lights.
I´ll try to hard reset now...
Hope this can help in order to solve my problem
Thanks
Attached the picture
UPDATE 2: I performed the wipe data from the device, this must be exactly as a hard reset I pressume, and nothing....
So now is there anything I can check to see if there is something loose in the connection from device to screen?
Any recommendations on how to do this?
signal from device working perfect simply does not come to screen or even to turn on light on keyboard
Any help is GREATLY apreciated!!!

What rom did you have? I had a similar problem and just had to rma it.

Power button is not working!

Hi, my phone got a little wet, it worked after i dried it. Then i noticed the power button was not working. I opened the sliding keyboard and my phone lit up, so the phone was working fine. The battery drained and now i can't turn the phone back on. Is there any way of turning it on? do i have to boot another rom? If the power button is dead, can i remap the button to one of the other keys? when i charge the phone, the light comes on and shuts off after 10 minutes or so. Any help will be greatly appreciated. Thanks

i guess no response means there is no solution, i will try to boot another rom maybe that can work to turn on the phone and then remap the key

crayc said:
i guess no response means there is no solution, i will try to boot another rom maybe that can work to turn on the phone and then remap the key
Click to expand...
Click to collapse
there may be water in the power , keep it for drying in rice for atleast 8hrs more

thanks for your reply. so you want me to put the phone in rice? well it ha been 5 days since it got water inside of it. Anything else i might be able to do.

i dun remember the name but there was a software thru which u can access ur entire phone thru computer... nah i m not talking abt remote desktop... just google it, u might come across,
y dun u give a try by flashing, it might boot up, n once it boots up, uncheck on do not lock buttons in start>setting>buttons or start.setting.systemkeylock setting..

[Completed] [Q] pppplease help me unlock HTC one mini password

can you please tell me how, without losing my phones data how o unlock the screen when if forgotten my password that had to be changed and i am so forgetful due to pain meds from two broken feet, i forgot to not forget to write it down... i have been at this all night. PPPPPPllllleeeeeaaaaasssseee, anyone, there's a way right. Sofie

i will stay on this screen until i see some angelic like answer take the pain away.
sosofie said:
can you please tell me how, without losing my phones data how o unlock the screen when if forgotten my password that had to be changed and i am so forgetful due to pain meds from two broken feet, i forgot to not forget to write it down... i have been at this all night. PPPPPPllllleeeeeaaaaasssseee, anyone, there's a way right. Sofie
Click to expand...
Click to collapse
I don't know if by 'subscribing to thread' directly to my email was what the go is. i just want to see it appear right here. hnging for ANYONE TO HELP. close to going to the place of the promise of, 'i'll do anything'. but don't wanna lie. i shall be eternally grateful and send flowers??
jowelvjoy said:
Important: The Fast boot option in Settings > Power must not be selected.
Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
htc one max hard reset
but "The Fast boot option in Settings > Power must not be selected"
do a trick
first press and hold power button then do restart wile restarting hold the volume down button you will reach in to boot loader
.:good::good:
Click to expand...
Click to collapse

Hi,
As far as I've ever known, a factory reset, or reflashing your stock or custom rom is the only way to get into the device now. That's exactly what the password is for, so no one can access your data. So any option to bypass the password involves wiping your data completely.
Sorry, but that's how it works by design.
Good luck!

Thank you. Thread closed.

Finger print scanner/home key

After this last update my home key seems to have glitched. I keep getting the "Make sure the home key is clean and dry and try again." It has been swiping down the notification menu on its own, and I am unable to use the fingerprint scanner at all. My phone has also seemed much slower since this update.

me, too. do you have any updates on this?

No, nothing yet. It has calmed down, but I am still unable to use the fingerprint scanner and it will still pull down my notifications from time to time.
Overall phone speed seems to have returned though.
​
simionpetrus said:
me, too. do you have any updates on this?
Click to expand...
Click to collapse

Maybe worth wiping cache partition from stock recovery?
Hold in vol up and bixby buttons then press power button. Keep the vol up and bixby pressed in till it vibrates and shows a different screen.

Tried it
I tried this after searching the internet for any tips. Still no luck. I am still completely unable to use my fingerlrint scanner for any application, my notification bar still pulls down, though not as much, and the phone speed is back at a crawl..
I'm really annoyed at this point and don't know what to do.
RobboW said:
Maybe worth wiping cache partition from stock recovery?
Hold in vol up and bixby buttons then press power button. Keep the vol up and bixby pressed in till it vibrates and shows a different screen.
Click to expand...
Click to collapse

Generat0r said:
I tried this after searching the internet for any tips. Still no luck. I am still completely unable to use my fingerlrint scanner for any application, my notification bar still pulls down, though not as much, and the phone speed is back at a crawl..
I'm really annoyed at this point and don't know what to do.
Click to expand...
Click to collapse
Maybe this will help you.
There is a setting that sets te button to pull down the notification bar.
Go to Settings, Advanced features, Motion and gestures, Finger sensor gesture.
See if it's on or off.
Hope it helps.

djg269 said:
Maybe this will help you.
There is a setting that sets te button to pull down the notification bar.
Go to Settings, Advanced features, Motion and gestures, Finger sensor gesture.
See if it's on or off.
Hope it helps.
Click to expand...
Click to collapse
Hello,
I've had this feature turned on since I got the phone.
When the notification bar pulls down, it is not an accidental touch on my end- it has done it with the phone sitting on the table, and locked!
I have wiped the cache, restarted, and hard shut down my phone numerous times and still no difference. Storage isn't anywhere near being full, and I'm not using it any more than I normally would- if anything its being used less.
I am not able to add new fingerprints either, as I'm getting the same error that the sensor needs to be clean and dry.

Then I think there is only one solution, get it fixed by a repaircentre. I think sensor is broken.