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My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?
Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??
Have you tried duplicating this again at all? Like with just one pic.
Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"
active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks
Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.
change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!
fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?
XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.
ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!
Hi All
My universal and outlook seen to have duplicated everything at least twice.
I have searched the threads and come to the conclusion it is another M$ error, but can anyone please recommend a util (preferably free) to search through outlook or the phone and remove the duplicates?
Thanking you in anticipation
Lee
Unless I'm missing something here, wouldn't it be just as easy to go into Outlook on your desktop and remove the duplicates?? Then, sync the phone again??
and in case it's not duplicated there set activesync to "make my device to match outlook" mode
Hi
Quick replies
Yes it would be easy, but there are hundreds of entries.
And unfortunately the dupes are on both outlook and my universal
Still searching google for a solution
I've had this problem also, my contacts are duplicated 3 timesa and it's hard to delete it. still looking for a solution.
i had that problem before. and i know where it came from. i had yahoo go installed and i had goosync both syncing with outlook. all that syncing messed everything up.
Here is a solution - let the phone sync, and make sure that it's properly synced (not kidding). Then get a tool Anti-Dupe from w*w.anti-dupe.com
It's a desktop tool for removing duplicate entries (TODO, calendar, contacts, memo). Well it's for free, so don't expect too much. It just does it's job.
P.S.: Make sure you let it remove the duplicates one by one (ie first Contacts, then Tasks) and not everything at once. After it's done, the phone will sync and voila
Works for me almost every week (I sync 3 devices with Outlook - WM, PALM, Samsung).
A HUGE thank you
Does it work for you then?
I was having trouble making outlook work. It just suddenly would not start up. All the typical advice, and a lot of nontypical advice, failed. Reinstalls failed. So, I have to move on and I proceed to sync up with a separate machine.. a laptop.
There are already 2 profiles that the phone is synced with, so it tells me I have to delete one. I delete both. They're just profiles, after all, and they don't actually work any more.
Now, all my contacts are gone. I've got a really bad feeling that I just told my phone to delete all my contacts.
I'm a programmer. If that's indeed what just happened, this is such astoundingly bad design that I'm pretty much ready to write off windows mobile as "crap"--especially given the fact that I did all this BECAUSE outlook randomly decided to stop working (the famous crash upon startup).
Is there anything, no matter how technical, I can do to get these contacts back?
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
hello i'm afaid i'm not much help. but i think i lost all my contacts as well! very very bad. i upgraded to outlook 2003. i deleted my sync settings and created a new relationship. i ran activesync. outlook/activesync deleated all my contacts!! i wanted my contacts to populate outlook...
i'm sick,
tom
malefactor said:
I just looked at pim.vol in the phone root, and found some of the information in my contacts list, so it implies to me that it should still be there / recoverable. How can I make the phone / outlook / activesync sort this mess out?
Click to expand...
Click to collapse
Reinstall the PIMbackup in your phone and restore the Pim.vol or transfer the pim.vol to a miniSD card and get a card reader and backup to your PC.hope it'll do the trick.Secondly,it's been reported that the outlook 2007 is having sync problems with contacts on wm6,install outlook 2003 and check if it works out.
Good luck
I'm able to restore the prior pim.vol, finally. But all the contacts are still gone. The microsoft user groups (and microsoft employees that post in there) are quite silent about this - I even tried posting there.
Meanwhile, I have tried every version of outlook I can find. Nothing will actually run on my machine. It's only when you experience something like this that you figure out just how amazingly bad Microsoftware is; I spent about 2 hours trying to make Outlook work, doing everything from erasing all profiles and contacts, re-implanting / re-registering DLLs, to invoking it in every kind of safe mode.. complete uninstall + reinstall..
No dice. Outlook crashes upon startup without a single word as to why. I EVEN TRIED debugging it with visual studio. I'm not a wintel programmer, but it looks to me like the software branched to a nonexistent address (opcodes were garbage).
It is pathetic that Outlook can crash for 50 different reasons with the same failure characteristics, and it holds the user in contempt.
I won't use software like that if I can avoid it. I hope the googlephone buries windows mobile.
I currently have a Palm Treo 800w (running Windows Mobile 6.1 and running on Sprint's network) that I am using with Exchange ActiveSync from SherWeb (which is running Exchange Server 2007). I have it set up to synchronize my email, tasks, calendar, and contacts. However, I've begun to notice a major issue - things are not synchronizing correctly. When I initially set up the Exchange ActiveSync, it seemed to sync everything correctly, but since then I've noticed that data (mostly contents of the notes field in both appointments and contacts) are missing. It seems this occurs when I update a contact or appointment with new data (but it also seems to potentially occur in other situations as well). The data seems to stay correct and current on the Exchange Server (when I access it via OWA or Outlook), but the notes field for that particular contact or appointment becomes blank on the Treo 800w. Further, I've noticed that, in at least one case, it failed to update the appointment subject/title when I made the change in Outlook.
Another thing I've noticed is that the Exchange Activesync doesn't always seem to occur when it should. I created a test appointment in Outlook with a subject, location, and notes, and then when it sync'ed over to my Treo via Exchange activesync, there were no notes at all. I then tried adding notes to the blank notes field in the test appointment on the Treo, and it didn't sync at all. I did a manual sync, but it still said nothing had changed. I then changed the subject/title of the appointment, and no automatic sync occurred once more. I did a manual sync, and this time it changed the subject/title of the appointment in Outlook, and overwrote the appointment notes in Outlook with the appointment notes from the Treo 800w. Finally, I deleted the appointment fromt he Treo, and it still didn't automatically sync this deletion to the Exchange server (and Outlook). I had to manually sync it.
I've made a couple of registry hacks to the device, as well as installing a good deal of 3rd party programs, but I can't necessarily see how any of those would cause this weird issue to occur. The only registry hack I made that might indirectly affect this issue is:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync]
"BodyTruncation"=dword:00005000
(this was a change to allow more data to be saved in the appropriate notes/body fields before being truncated - I was noticing that a lot of my tasks, contacts, and appointments in which I had a lot of data in the notes/body field were being truncated and I was not able to access all of that data - this was intended to allow more data to come over in the sync so I could access it).
Could this be something that's wrong with the Exchange server? or the hosted Exchange provider (SherWeb)? Or is it an issue with my device? Or perhaps a bug?
Obviously, this is a real problem for me, since if the Exchange Activesync doesn't work correctly, the device becomes much less useful. However, I want to try avoiding a hard reset since I've spent a lot of time configuring and setting up the Treo to suit my needs.
Any help, assistance, or advice is greatly appreciated?
P.S. I'm wondering if this could at all be related to the other issue I'm having with my Treo 800w:
the other issue is that when I have an IMAP account (which is pulling its IMAP data from an Exchange 2003 server since I can't set up a second Exchange activesync session on my Treo) set up in the messaging application on my Treo and I specify it should synchronize the sent items folder, and then I send something from my Treo using this account, it briefly appears in the sent items folder after being sent, then disappears, and is no longer anywhere (including on the actual Exchange server itself - I go and check the sent items folder via Outlook and OWA and its gone from there as well) - if I don't synchronize the sent items folder, then the item correctly appears in the Sent Items folder on the Exchange server itself, but I obviously can't access it from my Treo which is what I wanted to be able to do in the first place
More Information Available At: http://discussion.treocentral.com/showthread.php?t=173482
Same Issue
Hello,
i have the same issue with rapahel (NRG ROM).
did u get answers ?
that in advance.
Hey guys,
Intersting problem this, to which i will have to give more thought, but my initial thoughts below.
I do not think it is an exchange issue, it will be more than likely the reg edits you have changed or a 3rd party app, it is bizzare how some non related apps hinder oem software.
I use outlook exchange daily and also have gmail pushed to my phone (imap) so i know that this is probably not the problem. As for your sent items, have you set ur device to save a copy of sent items?
Do you have a good backup software such as sprite backup? In past porblems like this i have done a full backup inc settings & reg etc. Then done a hard reset, set up the email accounts and exchange to ensure that the vital companents work properly.
After that, install an app at a time, syncing regularly and repeat, you know the score.
Did you back up ur reg before making changes? If so, backup your current reg, and then revert back to the original one. This should tell you if its the reg or a 3rd party app.
Let me know how you get on and i will give this some more thought.
Cheers.
Urg...this is harder than it should be. Can anyone in the same situation offer any advice?
Situation is this...
* HTC Touch Pro
* Google Apps Mail/Calendar/Tasks
* Lotus Notes w/Notes Traveler
* Other sync apps like Spb Wallet
* Windows XP
I initially had my phone syncing with ActiveSync to my laptop as a backup (contacts etc going to Outlook) and so I could sync things like my password data using Spb Wallet
Coming from Palm devices, I wasn't quite prepared for how crap ActiveSync (or Outlook) actually was. I then changed my mail to sync with Google (using IMAP) and then Contacts and Calendar syncing with Google via their fake Outlook sync setup, and that works pretty well.
Note: Now Google have push email, but I haven't tried it, and my Spb Wallet on my phone and PC are now out of sync
Today I tried Notes Traveler, which syncs my work info over-the-air, kind of like a Blackberry.
This works (I guess) but Lotus' idea of "Sync" seems to be "Nuke everything on your device and overwrite it with your Notes data"
...yep, I did back everything up...
Issues/Questions:
1) Is there any way to get rid of the default "Outlook" mail account in TouchPro 3d? Strangely I did a backup and restore when my phone went in for repair, and now it is called my domain name and has some old mail in it, but it's still not deletable
2) Notes Traveler creates a second (third!) mail account, so my work email is separate (which is great) but it nuked my calendar. Then it nuked my Google calendar, and uploaded all my work appointments to it! To make matters worse, even though mail is separate, meeting invites and responses now get sent back to my personal Google mailbox (since there is only one calendar I guess)
3) Since I'm busy/lazy at work, my work email has 554 unread messages (from the last 30 days), and it fills up at a rate of a couple of hundred a day. This means that the notification circle thingo on the front of the phone is in a permanent state of flashyness. Is there any way I can disable that for mail, and just have it alert me for SMSs etc?
4) Has anyone come up with a good solution for two different types of mail? The only option I can really think of is turning off the Google sync (maybe except for Contacts) and using the web apps...but that seems clunky and no TouchFlow 3D integration. There isn't a native WM6 app for the Google suite is there? Or for Notes? Also the screenshots on the Google help web pages seem much more usable than the screens I actually get (there are tabs across the top to switch between mail, cal etc.)
5) I really use the multi calendar feature of Google a lot, is there any way you can sync more than one calendar to the device?
6) Does anyone know if Android manages this scenario better? I'm almost ready to switch (except that no Notes Traveler for Android)
Thanks in advance for any pointers on any of the items above.
Zilch.
To delete the account you go into Activesync on the phone, then go to Menu...Options...now click and hold on the exchange server to delete it.
You can go to Settings, sounds Notifications to turn off the flashing notification. Otherwise you may need fuze tweak or advanced config.