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From their homepage:
4SmartPhone is experiencing technical difficulties. This is causing inflated loads on some of the machines, as a result making our website unresponsive.
Our technical personnel are diligently working towards resolving this issue. Due to these issues, the 4SmartPhone website will be temporarily unavailable.
We are well aware of the situation and so we ask you to not send an email to support. We sincerely apologize for any inconvenience this may have caused. We will keep all of you updated as often as we can.
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Click to collapse
Both the Outlook Web Service, the normal Exchange Service, and the Push Mail Service have all been unavailable for over 48 hours and I'm starting to wonder if they're going to be coming back at all.
AND --- this is the second time this has happened within 2 months.
Drat.
Dwimmerlaik said:
From their homepage:
Both the Outlook Web Service, the normal Exchange Service, and the Push Mail Service have all been unavailable for over 48 hours and I'm starting to wonder if they're going to be coming back at all.
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Click to collapse
I stupidly thought that my device was having problems so I removed the 4smarphone settings (which removed all my email/contacts/tasks/calendar entries from my PDA)... Got home and found out OWA and Outlook sync didn't work either. So I'm stuck!
This is pretty bad... they haven't answered my support email and the website notice - simply stating only the 'website' only is down - is highly unprofessional.
I wonder whether it has anything to do with their recent upgrade to Exchange 2007?
It looks like the service is back online as of 5:00 PM Pacific. I received the following in an email message:
Dear 4SmartPhone Customer,
Over the past two days we have experienced a rather serious crash on one of our Exchange Servers.
We are very sorry for any inconvenience this problem has caused you, but we are pleased to report that we have fixed the problem and taken all steps to ensure it will not happen again. Here are some things you will notice in the next few days:
1) Although it is now possible to connect to your mailbox again, it will only contain your new emails.
2) You can now send and receive emails.
3) Within the next few days, we will bring all original emails back on the Server.
4) Pro & Enterprise Clients can use their local copy in Offline Mode, and you must switch to connected mode to send & receive email. We will send a link to help you understand in a following email.
5) In addition, we are taking the following steps concerning the current Exchange 2003 servers: 4SmartPhone is rolling out more reliable Exchange 2007 on a brand new architecture; The fact that Exchange 2007 is more robust and combined with the new architecture, any failure are less likely, simpler and faster to recover from should we have to.
4SmartPhone sincerely appreciates your business. To demontrate our appreciation, your patronage, patience and trust in our service, we would like to extend a free month's service to you. We will automatically add the free month onto your contract. If you have any additional questions, please email us at [email protected] ,
Thank you.
4SmartPhone IT staff.
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I've been able to access new mail in my mailbox since around 5:00 PM Pacific, but all of my old mail is missing (as they indicated in thier message). I suspect it'll get populated from backups over the next day or so.
Not only is all the old mail missing, EVERYTHING is missing, CONTACTS, CALENDAR, MAIL.
EVERYTHING!
Anyone got there data back already? I still haven't and I am starting to get worried.
I haven't either.
If you access your accout via Outlook, then you probably already have a backup of your data in your OST file (file used by Outlook to store a local "cached" copy of your mailbox). I've been considering just exporting all of the data from my OST file into a PST file and then importing it into the new mailbox; however, I'm concerned that doing so may complicate the data migration 4Smartphone already has planned since the current mailbox is really only a "temporary" one.
Any Exchange experts want to comment??
Oh my gosh that sound horrible! 48 hours plus down! I have given 4smartphone.net a couple of trials in the past but always ended up going with other services, mainly due to the lack of a control panel with some extra user settings at 4smartphone.
Thank goodness I did not sign up!
Although I have used a fair few Exchange services I am definitely not an expert. This is critical stuff and I would not want to give incorrect advice. But to attempt a little reassurance, 4smartphone state in their FAQ that they run a full real-time "mirror" back-up of all data, plus an additional daily tape backup for long term protection.
It is almost certain that ALL data will be restored to your accounts, but they are a big company and with a lot of data. If they were down for 2 days this could take several more (at least) to fix and fully restore everything.
Also, most email servers keep attempting delivery for about 2 days, so messages that could not get through should still arrive... hopefully. Worst case they will bounce back to the sender with a message saying they couldn't be delivered so people know there was a outage and will hopefully resend.
Once you have data back I would suggest looking at other services... and I would try and pick one that specifies they have co-location if possible i.e Datacenter 1 is in Phoenix, Datacenter 2 mirrors everything in Norway or where ever.
I have used 1 and 1. I would not call them "good" and customer support is extremely weak. But they do have servers in the US, the UK and Germany. It would be quite hard for them to lose all their systems as they are just so huge. But I am sure there are much better services. I guess another reason I might pick 1 and 1 over 4smartphone is 1 and 1 let you have Outlook right away and it doesn't interfere with your right to cancel if you are dissatisfied. They also bill in just 3 month blocks. 4smartphone make you pay for the full year before you get Outlook. Many handhelds still only come with Outlook 2002 so many people really need at least the 03 version or it is not possible to check out the account properly (You have to have 03 at least to fully use the features of Exchange)
Take this is a reminder to have your own independent back up stategies. For example, I do not have my various domains registered with the same companies that do my hosting... I have an account with a domain reg company seperately. That way, if the hosting crashes, I can quickly set up another account elsewhere and point my DNS records at the new nameservers.
I also do not use Exhange as my primary account. My email accounts are hosted elsewhere and forward to Exchange for Direct Push. So I just have it for Push and as an archive. I have everything on my PC too.
Actually, I go one step further, I don't actually use Outlook for email (other than Push. It is probably a great email client at this point, but it has not always had a stellar history. I prefer Thunderbird. That's just me.
I also always retain offline data on my local PC and back it up every day or so (if only by dragging a copy of outlook.ost to another folder and dating it).
I also use a back up program on my handheld and use it daily.
If my Exchange hosting crashed with a total loss, all I would lose is the ability to use direct push temporarily. I would not lose a grain of data.
End of the day, there is only one person who really truly cares about your data and can take charge of protecting it.. YOU! Don't leave that solely to anyone else!
Sound like hell. Sympathies to all involved. Hope it is fully resolved very soon.
Edit: Here is the link to the list of MS Hosted Exchange Partners on their website. Might be useful to anyone considering looking at other providers:
http://www.microsoft.com/serviceproviders/solutions/catalog.aspx
Thanks for you detailed answer.
Actually, I DO have a backup. A REAL backup, not just the OST file. The last few days will be missing tho. I guess I will survive.
4smartphone ain't half bad WHEN it works. And even this crash would not have been so bad, if they just had kept us informed. They have not responded to 3 mails I sent. I understand they will have been inundated with mail, but then they should just post some kind of LATEST NEWS or UPDATE or whatever on their site.
Anyway, they just sent me a mail stating that all data WILL be restored, but that it could take another 48 hours.
Thanks again.
flamingcrumb said:
It is almost certain that ALL data will be restored to your accounts, but they are a big company and with a lot of data. If they were down for 2 days this could take several more (at least) to fix and fully restore everything.
---
Take this is a reminder to have your own independent back up stategies. For example, I do not have my various domains registered with the same companies that do my hosting... I have an account with a domain reg company seperately. That way, if the hosting crashes, I can quickly set up another account elsewhere and point my DNS records at the new nameservers.
I also do not use Exhange as my primary account. My email accounts are hosted elsewhere and forward to Exchange for Direct Push. So I just have it for Push and as an archive. I have everything on my PC too.
I also always retain offline data on my local PC and back it up every day or so (if only by dragging a copy of outlook.ost to another folder and dating it).
I also use a back up program on my handheld and use it daily.
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Click to collapse
Mail2web also down!?!?!
Last night mail2web was also down. I had experienced huge delays (of hours!!!) and some message skipping.
Something weird is going on in the mail service providers kingdom!
mail2web down as well??!! That is freaky. Is this a 2007 upgrade induced horror that is going to bite us all? Hopefully I am just being paranoid (I do tend to be!).
nispen, I do apologize if it sounded like I was wagging my finger like you didn't know to back up your stuff! Of course you do - and that wasn't what I meant. I was sincerely symphathesing and that was about the only half-constructive thing I could throw in
I completely agree that communication from the company is key. ANY service, can have a crisis, no matter how good their continency plans. If they do a really good job keeping customers in the loop when it happens it could even leave me feeling positive about them. It would be more like, "wow this is bad, but these guys do care and I can see they are really breaking a sweat to fix this and it makes me trust them to resolve a crisis... which will inevitably happen to every company sometime".
But the generic "sorry for any inconvenience " notices would tick me off. I would want to hear regular updates with more specifics. Wouldn't even matter if I didn't understand the tech jargon involved. I just want to know that hour by hour they know what they are doing and are making specific progress.
Good to hear your data is going come back. Best of luck
No worries, no fingerwagging detected!
flamingcrumb said:
nispen, I do apologize if it sounded like I was wagging my finger like you didn't know to back up your stuff! Of course you do - and that wasn't what I meant. I was sincerely symphathesing and that was about the only half-constructive thing I could throw in
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Click to collapse
mail2web has been down since last Thur, and the outage continues, just got a reply from [email protected] saying they are still "trying" to fix the problem. So if 4smartphone is down and mail2web is down at around the same time, may be both of them have upgraded to MS Exchange 2007 at around the same time. If so, that say so much about Ex 2007 and WM5 push email, it is far from a mature and stable product.
Blackberry then has nothing to fear for the rest of this year.
For the non-Blackberry folks, IMAP IDLE is the way to go, it is fast and reliable, and almost free.
And for the less time discerning/sensitive folks, POP is the way to go. Just set the auto retrieval to every 5 min or 10 min.
Mail2web/4Smartphone vs. Blackberry vs. Idle vs...
I am also here strugling with mail2web. After my subscription, the first two weeks were ok, but then last week (or maybe in the end of the week before) it all started to fail.
The service is intermitent now. And delays of up to 3 hours are common.
I've used BB Connect but could not make it work in WM6 roms (I now there is a how-to-hack available, but I could not handle it alright). Also, I do not like much that BB Connect steals my GPRS connection and that whenever I want to use other network applications I have to disconnect from blackberry.net APN and connect to my operators'.
So I prefer to make a redirection of my work emails to another account.
That account could be an IMAP idle capable I have, but the problem is that poutlook does not handle idle and I didn't like much to have poutlook AND another client such as the good flexmail (which is a complete but also heavy app).
So I am now stuck here with not many options, except hoping that mail2web staff manages to overcome the difficulties they currently have. If the service works alright, I believe I would certainly upgrade my free subscription and begin using only mail2web as my 2nd email address...
Some very valid points being raised here which are worthy of more discussion. May I suggest we maybe think about breaking this up into separate threads though for clarity? This thread is essentially an immediate check in as to which Exchange servers are giving people grief (and it sounds like a rough ride, many sympathies to those affected).
Blackberry does seem robust, but I am not clear about it's full capabilties when used on WM devices. Be gr8 to discuss it more so I can learn!
Exchange has has some very powerful features (if it is working) but there is just as much I dislike about it! Only being able to send from one email address and frequent false positives for Spam when it's mail is received by some Linux based mail servers are among my gripes!
IMAP IDLE is cool. My experience is limited to vgsmail/ppc and Webis Flexmail. vgsmail is still sold I believe but not longer developed and I have found it very incomapatible with my more recent devices. I also bought Flexmail but found it very buggy at the time. To be fair it is being actively developed still further and supported and is sure to get better - may have done so already. I have also found that there seems to be slightly different deployments of IMAP IDLE and not all servers appear to give equal results... that is all way beyond my technical grasp though.
Then again there are also Exchange alternatives (not sure how they do on push) like - I might have these names wrong, Zimbra, Open X-change (or something like that. Plus there is SyncML and Funambol ( I know I have that spelled wrong.. someone please help me!).
What do you good people think! Should we maybe split this into threads (or even make use of existing ones and share the links around so we all know where to look?). I would really like to be able to review the options, but it would also be good to keep this forum fasirly organized and readable!
There is a CLEAR evident problem with windows live mobile. When you login with your ID. things work fine. But if you drop your cell connection or soft reset you will get endless syncronization errors and push email will no longer work for you. The only solution is to clear your ID and log in again, but undoubtedly this will error again during your working day.
I did a search on this and other forums and many people are having the same problem,yet no solutions have been offered.
Up until about a month ago (maybe less), Windows Live Mobile was synching and pushing emails just fine. Something has changed. Its not my GPRS connection as I have tested the same with Wifi. Its not my ROM as I have reflashed and even tried others.
By the way im using a HTC Touch.
CAN ANYONE HELP?!
OH COME ON!
I KNOW im not the only one with this problem..
Im bumping this because quite frankly it IS a serious issue that DOES NOT deseve to be ignored.
bump again
Same issue on Samsung i760
I've got the same issue with Windows Live (.0066 version) on VZW Samsung i760. Push works for about a day after removing account from PDA and re-installing, but then stops and despite the "As items arrive" setting, I have to manually sync. And even the manual only works 1/3 of the time. Very frustrating.
I have the same bloody annoying issue !!!!!!!!!!!!!!!
BUMP. Come one people! I know others have this problem. Why hasnt it been addressed?
Well, maybe because:
1) We can't DO anything about it. If it's a problem as you described, then it's a problem in WLM itself.
2) Maybe not many here are actually having this problem? I know I'm not.
Constant bumping isn't going to help any.
FloatingFatMan said:
Well, maybe because:
1) We can't DO anything about it. If it's a problem as you described, then it's a problem in WLM itself.
2) Maybe not many here are actually having this problem? I know I'm not.
Constant bumping isn't going to help any.
Click to expand...
Click to collapse
Better I bump this thread then we continue with the countless other threads where other individuals report the same problem but are ignored.
This really needs to be addressed, or at the very least acknowledged.
Same Problem
worked 100% on one of the many WM6 roms out for the Tytn. Upgraded to the Tytn II and WLM fails to sync more than it works!!!
darthbane2k said:
Better I bump this thread then we continue with the countless other threads where other individuals report the same problem but are ignored.
This really needs to be addressed, or at the very least acknowledged.
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Well, there's very little anyone here can actually DO about it. Have you submitted a bug report to Microsoft? Have you checked in the appropriate Microsoft newsgroups to see if they're aware of it? Have you POSTED in the appropriate Microsoft newsgroups to find out if they're aware of it?
i think it's device/rom dependent as well. i had nightmares with this issue on most of the prophet wm6's, but now i'm using an artemis, with meschle's 3.0, and so far it seems to be working fine. maybe someone can do a poll or something...
Same issue, and yes this needs some attention
I have been experiencing all the same issues on my Tilt/Kaiser. I have tried various ROMs and different versions of WL but the problems persist. Most notably is that Push Email does NOT work. I also experience multiple sync errors daily.
This is a major problem for me as I am currently relying on Hotmail as my primary email account.
Funny thing is WL worked great on my Hermes, but I have not retested since switching to the Tilt over a month ago.
Does anyone have WL Push email working correctly on a Kaiser?
Conversation with Windows Live Mobile Tech support
Sorry for posting this in a few different places, but I am getting really frustrated with my Windows Live Mail not working corretly on my Tilt and I decided to contact MS Tech support to see if there was anything they could recommend.
Below is the convo that I had back and forth with the Support Rep.
Windows Live Push email does not work on my HTC Kaiser Tytn II device.
In order for my Live Hotmail email to sync I have to manually initiate a sync, even though my settings are configured to deliver emails As items arrive. I have tried changing these settings around several times, but it does not make a difference.
Furthermore I receive multiple sync errors often, and most of the times when I delete an email on my device it fails to delete off the server.
I did not have these problems using Windows Live with my HTC Hermes Tytn running Windows Mobile 6.
I have also tried signing out of the Windows Live app and then signing in. I have Hard Reset my device (back to manufacturer default) and still experience the problems. I have also tried with NO 3rd party programs installed and still the push email does not sync correctly.
I have also tried different versions of the Windows Live app that are floating around the internet, such as 10.6.32.2100 and 10.6.33.600. Neither of these newer builds fixed my problem.
Is there a way to fix the issues I am having with Windows Live App push email functionality on the HTC Kaiser Tytn II?
RESPONSE 1
Thank you for contacting Windows Live Mobile Technical Support. My name is Teddy and I understand that you have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience. I appreciate the time you have taken to advise us of your experiences and I hope to offer as much assistance as possible.>
We have received reports from other customers experiencing similar contacts synchronization issues. Based on our investigation, this issue occurs when the Windows Live application in the device is having trouble synchronizing with the Messenger servers.
They were able to resolve this issue by doing the steps below:
A. Changing your saved Windows Live Messenger display picture.
Errors appear during synchronization when the server is experiencing difficulty fetching your saved Messenger display picture. To avoid this from happening, let's try to change your display picture to a default picture. To do this:
1. Sign in to Windows Live Messenger using a computer.
2. Change your display picture to a default picture.
3. Try to sign again on your mobile device.
B. Re-synchronize your account.
You may also need to reset your Windows Live account on your Windows Mobile-powered device by signing out and signing in again. To sign out, please refer to the instructions below:
1. On your mobile device, tap "Start" and then select "Windows Live."
2. Tap "Menu" and then "Account Options."
3. Tap "Switch account."
4. You will be prompted to confirm account switching as this action will sign you out of Windows Live, preventing you from seeing your e-mail inbox. Tap "Yes" to continue.
5. You shall be redirected to the Terms of Use screen, an indication that you are already signed out of Windows Live.
To sign back in:
1. Tap "Start" and then select "Windows Live."
3. Tap "Sign in to Windows Live."
4. Tap "Accept" on the Windows Live Terms of Use screen.
5. Enter your MSN or Hotmail e-mail address and its corresponding password.
6. Tap "Next."
7. Choose if you wish to have the Live Search bar or Windows Live services on your device's "Today" screen and tap "Next."
8. Choose of you wish to sync either Contacts and Messenger contact or e-mail (or both) with your mobile device then tap "Next" to continue.
9. Wait as your mobile device syncs with your Windows Live account. Tap "Done" when sync is complete.
10. Open Windows Live Messenger and check if your online contacts now appear as online.
The steps above should help you fix this problem. If the issue persists, we want to continue assisting you until this is resolved.
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Click to collapse
Trying both A and B above fixed the issue... until I did a soft reset. Then the same problems returned. So I emailed again and got the below response.
I performed the steps listed in A and B of your email (Changed Display Picture and Switch Accounts). I changed my messenger display picture to No Display Picture and signed out of Windows Live on my Tytn II and then soft reset the phone. After the phone rebooted I signed back into Windows Live.
At first this did seem to fix the problem. All of my emails started coming through (at Push speeds) and I did not encounter any sync errors. However, after I performed a soft reset on the phone, all of my problems started again. Windows Live would show sync status stuck on "Checking Internet Connectivity" even though I have network coverage and can browse the web via PIE. I would have to manually click on the sync button to get syncing started. Emails stopped coming through as push (even though I have delivery set to "As items arrive") and I started receiving sync errors again.
Below are the answers to the questions you asked.
- HTC Tytn II
- Windows Mobile 6
- Carrier: At&t Location: I am in the Dallas/Fort Worth Texas area - zip 76262
- *****@hotmail.com
- yes it happens on any Windows Live account
- currently the version of Windows Live on my device is 10.6.33.600, although I have tried the original build (can't remember #) that came on my device along with build 10.6.32.2100. All versions have had the same problem on my device.
I appreciate your help and look forward to hearing a solution to this issue. I pay the $19.99/year fee for premium Hotmail/Live mail features and use this email as my primary email and contact manager. I really need this program to work on my device.
RESPONSE 2
Thank you for writing back to Windows Live Mobile Technical Support. My name is Teddy. I understand that you still have issues synching your Live Hotmail on your HTC Kaiser Tytn II device. I apologize for the inconvenience.
We received feedback from a few customers experiencing similar issues. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate what is causing the issue. The details you included in your email will be very helpful to our investigation.
At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience while we work on a solution.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile Technical Support.
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So at least MS is aware of the problem and hopefully a newer build of WL will leak onto these boards soon that includes a fix.
docjosh said:
I've got the same issue with Windows Live (.0066 version) on VZW Samsung i760. Push works for about a day after removing account from PDA and re-installing, but then stops and despite the "As items arrive" setting, I have to manually sync. And even the manual only works 1/3 of the time. Very frustrating.
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Click to collapse
How'd you get windows live on the vzw Samsung i760? I'm trying to find it and can't. Was it included with your phone? Wasn't with mine. perhaps this bug is why.
I have an LG Quantum and after the Mango update I don't receive email for my Hotmail accounts and I can no loner delete email from the Exchange server for my Exchange account. I have deleted and re-added all email accounts multiple times and have reset the phone twice - still the exact same problems.
I found the following thread here...
http://forum.xda-developers.com/showthread.php?t=935605
Would using those instructions to flash back work because the phone is useless to me now.
Thanks,
Sandy
The Sand said:
I have an LG Quantum and after the Mango update I don't receive email for my Hotmail accounts and I can no loner delete email from the Exchange server for my Exchange account. I have deleted and re-added all email accounts multiple times and have reset the phone twice - still the exact same problems.
I found the following thread here...
http://forum.xda-developers.com/showthread.php?t=935605
Would using those instructions to flash back work because the phone is useless to me now.
Thanks,
Sandy
Click to expand...
Click to collapse
that is bizarre. Sounds like a certificate issue. You tried a complete cold boot (hard reset in Settings, About, reset your phone)? and it's still not working? Can't imagine what an original rom would do better than that. If you look further down the thread you found with the roms, there seems to be a NoDo rom as well.
Did you try to restore back to NoDo? when you upgraded to Mango the install process should have created a NoDo restore. Open Zune client, connect phone via USB and check Settings/Phone/Update. there should be a restore option at the bottom (Must be the same PC and same user account you used to upgrade to Mango).
There is some good info in this thread here about the same issues others had. At least somebody found a solution for Exchange server sync that may work for you.
Somebody here had the same problem with hotmail accounts. Even after hard resetting etc. He and somebody else were able to fix this by adding a twitter account (just a dummy one). Once twitter was added it fixed all hotmail problems. Note that they had this problem on 7712, however it sounds very similar to your problem. It also shows that a hard reset of rom flash will likely not help at all because it is some kind of certificate error or similar.
I would think that reflashing the phone would not be any different than hard resetting your phone. I strongly believe that the problem is someplace else as seen in the other posts above.
Good luck and hopefully it is something simple.
cheers
Thanks so much for your reply!
I just spent over an hour on the phone with AT&T who referred me to LG who told me to contact Microsoft. And we all know you can't contact Microsoft. Thus I got nowhere which is what I thought would happen but wanted to try anyway.
if you think flashing won't right this then I won't do it. What is interesting with my problem is there are no error messages - you just won't receive some email for Hotmail unless you manually hit the sync key (even though I have set it to deliver "as items arrive") - but other times you will. I spent a great deal of time today with my Exchange provider who is telling me others who have upgraded to Mango are having no problems. Thus no help from them either. I spent $500 for this phone right when it came out... and if it can't successfully and reliably handle email, and it's less than a year old - well I have no words for that.
I have seen the link about the tasks affecting Exchange and tried that but it didn't work - although their problem had an error message mine is not giving me. Adding a Twitter account is something I had not seen - who knows??? I am very frustrated at this point and would try anything..
Thanks so much for taking the time to reply!!
Sandy
The Sand said:
Thanks so much for your reply!
Sandy
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Click to collapse
I am sure you probably checked this already. if you go into settings and swipe over to applications and go to people at the bottom is accounts. when you tap on windows live or other accounts you should see sync settings, e.g. content to sync (email). At top of the same page you see how often it pulls data.
for my hotmail account the server listed is m.hotmail.com
make sure those settings make sense.
ATT or LG will not be able to help you with this and I wouldn't hold it against them. I believe this is related to a sync/server hiccup. With a hard reset you create a the windowslive account fresh, so I do not believe it's anything on the device. I would try to change the password on my hotmail or windowslive account, so that the server has to re-establish/refresh user credentials.
edit: make sure you report about your outcome. hopefully a good one.
I didn't think AT&T or LG would be able to help - to get me to call them means I am reaching the end of what I can think up to throw at this. They do what the can, this just beyond what they would know.
All my Hotmails are m.hotmail.com for the EAS. My settings all make sense - but your idea of trying to reset the password is a good one. I will give that a shot.
My main man at Exchange is back tomorrow (he was out today) if anybody can help me he can. He in in charge of the mobile division - he is really nice and doesn't give up easily. Hopefully working with him tomorrow can deliver some kind of answer to this.
Once again, thanks for your patience and time
Sandy
Ready for what the Exchange problem turned out to be??? When deleting I use the check boxes on WP7. When you hit just to the left of an email, check boxes appear, and I selected what I want deleted and hit the trash can at the bottom. Then I would hit sync. That doesn't work for my Exchange account anymore, thus my email was still sitting on the server. You have to push down on the email message and delete using the pop up menu. Then it deletes the email off the server... I have still been able to use the check boxes for my Hotmail account from WP7 to delete from server.
I am still dealing with how to get my Hotmail email off the server using Outlook as the "Remove from server when deleted from 'deleted items'" no longer works. Which forces POP3 users into the Hotmail Connector. I am going to work with that today to see if I can use it but configure it to not sync my calendar/contacts and certain email folders that I do not want on Hotmail's server. If you use Yahoo I guess you are just out of luck now...
So some of this is solved...
Sandy
The Sand said:
Ready for what the Exchange problem turned out to be???
So some of this is solved...
Sandy
Click to expand...
Click to collapse
I knew there were checkmarks, never used them. I always highlight an email or thread and delete. But I also never paid attention whether they are deleted from the server. My Outlook at home fetches the same emails and it deletes emails after two weeks anyway.
Have you tried to create a dummy hotmail account to test the problems you have with your current?
derausgewanderte said:
I knew there were checkmarks, never used them. I always highlight an email or thread and delete. But I also never paid attention whether they are deleted from the server. My Outlook at home fetches the same emails and it deletes emails after two weeks anyway.
Have you tried to create a dummy hotmail account to test the problems you have with your current?
Click to expand...
Click to collapse
How I delete (whether check mark or holding for the pop up menu) didn't work this afternoon. I worked with the Exchange guy today and we thought we had it... but it happened again late today. I also have my Outlook set to delete the email but once I try to delete it from WP7, unless I log into OWA the email doesn't get deleted - so when I look at my Blackberry, or some other device, I see all these emails that should have been deleted if not by WP7, then by Outlook (If WP7 fails to delete I use Outlook). Right now I am restoring my system back to a month ago (I use Acronis so I have multiple image backups) to see if anything got corrupted in Outlook - just to rule it out.
So bummed because I thought I was in the clear.. (but to tell you the truth, I thought "how" I deleted seemed a little sketchy.)
The Sand said:
How I delete (whether check mark or holding for the pop up menu) didn't work this afternoon. I worked with the Exchange guy today and we thought we had it... but it happened again late today. I also have my Outlook set to delete the email but once I try to delete it from WP7, unless I log into OWA the email doesn't get deleted - so when I look at my Blackberry, or some other device, I see all these emails that should have been deleted if not by WP7, then by Outlook (If WP7 fails to delete I use Outlook). Right now I am restoring my system back to a month ago (I use Acronis so I have multiple image backups) to see if anything got corrupted in Outlook - just to rule it out.
So bummed because I thought I was in the clear.. (but to tell you the truth, I thought "how" I deleted seemed a little sketchy.)
Click to expand...
Click to collapse
before you do your system restore, please make a backup of your NoDo restore point that was created when you upgraded to Mango.
The restore point is located here:
C:\Users\UserAccountName\AppData\Local\Microsoft\Windows Phone Update\g52e4324 - 19e00804 - 6918db00 - e64473cf
where the last gibberish is your phones device ID (and therefore different than the above).
That folder should have the date of your Mango upgrade. You can use this to roll back to before you upgraded to Mango using the Zune client. Just in case you find out it DOES have to do with the Mango upgrade and the problem is on the device.
Thanks so much for passing that along. I went ahead and backed up the file you suggested. I have done a hard reset on my LG (2 actually) - if I take my computer back a month will the Zune client know the phone due to the hard reset? And if it doessn't, can I simply put that file back in place and "point" Zune to it to get a successful restore?
Once again thanks for all the help....
The Sand said:
Thanks so much for passing that along. I went ahead and backed up the file you suggested. I have done a hard reset on my LG (2 actually) - if I take my computer back a month will the Zune client know the phone due to the hard reset? And if it doessn't, can I simply put that file back in place and "point" Zune to it to get a successful restore?
Once again thanks for all the help....
Click to expand...
Click to collapse
yes, after your restore, connect the phone to USB and let Zune recognize it. Zune should create a folder of the same file structure in the Phone Update directory if one isn't there already (probably your restore folder will have a pre NoDo restore point). Disconnect phone, close Zune and replace the one you just backed up with the one that is in there (best to delete old one and copy new one in to avoid mixup of files). When you open Zune and connect the phone and check settings/phone/update you should see a restore point with the date of your Mango upgrade. The directory structure should look identical to what it looks right now (in other words, you need to copy the entire device ID folder into the Windows Phone Update folder). Sorry for being wordy....
Great! Fantastic news! I will go ahead and restore the computer back to a month ago now... this will rule out Outlook causing any problem - narrowing down where the problem is.
I know I keep saying this, but thanks again for the help!
p.s. you are anything but "wordy" - have you looked at my stuff??? now that's wordy.
I restored the computer back and things are better. As far as WP7 I can still tell that deleting by bringing up the pop up window on WP7 as opposed to the check marks is indeed a factor. The check marks don't work for conversations. Maybe the pop up windows takes the conversation an a "whole" and deletes it. It seems WP7 and Outlook 2010 and working together better - not flawlessly yet, but better.
Sometimes the Exchange server lags at night when you delete from Outlook so I will wait until morning for further testing. But I am feeling a litter better tonight about what I am seeing after the restore.
I can't thank you enough for your invaluable help! I have a Nokia N900 and have flashed it before - and tried to flash it backwards due to an upgrade issue, which wasn't so easy - so I know if can be difficult. I really appreciate your input that flashing wasn't really advisable for my situation. You spared me unnecessary work as well as giving instructions on saving my restore point for Zune. So I certainly owe you one!
I will post back what happens as well as what I am going to do about Hotmail not deleting from the server using Outlook anymore (even after the restore that option isn't working, so it's coming from Microsoft.)
See I told you I could be wordy
Sandy
p.s. I do have my restore point in Zune for Mango btw - I followed your instructions - killer!!
The Sand said:
I restored the computer back and things are better. See I told you I could be wordy
Sandy
Click to expand...
Click to collapse
cool, and no problem. I am just giving back the help I got from others in this forum. And learn something new as a side effect. And as always, we will be well prepared for this problem, but the next one is going to be something entirely different anyway.
tschuess
My email was a trainwreck today. WP7 will delete Exchange from the server but Outlook now won't. Exchange on WP7 isn't working in "real time" I have to hit the sync button to get it to refresh and tell me what email is on the server (I have "as items arrive" as my setting.)
On WP7 All 3 Hotmail accounts are unable to delete any email off the Hotmail server even though I have m.hotmail.com selected, which is like Exchange and should give me a direct reflection of Hotmail's server. All my email is sitting in Hotmail's inbox.
I am calling AT&T tomorrow to get another one as I am still under warranty. It will be refurbished which I don't like but I feel I have no other choice. I have gone in circles for over a week trying to solve this and can't.
I will post back how my next phone goes... if I have any of the same problems (hopefully I won't.)
Sandy
The Sand said:
My email was a trainwreck today. WP7 will delete Exchange from the server but Outlook now won't. Exchange on WP7 isn't working in "real time" I have to hit the sync button to get it to refresh and tell me what email is on the server (I have "as items arrive" as my setting.)
On WP7 All 3 Hotmail accounts are unable to delete any email off the Hotmail server even though I have m.hotmail.com selected, which is like Exchange and should give me a direct reflection of Hotmail's server. All my email is sitting in Hotmail's inbox.
I am calling AT&T tomorrow to get another one as I am still under warranty. It will be refurbished which I don't like but I feel I have no other choice. I have gone in circles for over a week trying to solve this and can't.
I will post back how my next phone goes... if I have any of the same problems (hopefully I won't.)
Sandy
Click to expand...
Click to collapse
darn, before you return it have you considered to restore back to pre Mango? connect phone, open Zune and go to settings/phone/update. you should see a restore button that should take your phone back to the state before you upgraded to Mango.
I just tried the email deleting myself to make sure (more for myself) that this is not a feature. It works fine. When I delete an email from the phone and the phone syncs (set to every 30min), the email gets deleted from the server right then or when I manually sync.
I decided to do just that... I think I will stick on "Life before Mango hell" for a little while. Watch everything delete from server just like it should for awhile. I didn't know how good I had it. Plus, when I talked to AT&T they said normally you won't get a refurbished phone for this type of problem. But I also said if you would like me to continue to pay you a large monthly smartphone family plan like I do ( I am not under contract, I buy my phones myself) then you better make sure I have something to play with.
But pre Mango I am running as stellar as before... Thanks for making sure I had that backup!
I will try to upgrade again, maybe next week - and see if it handles it better...
Sandy
The Sand said:
I decided to do just that... I think I will stick on "Life before Mango hell" for a little while. Watch everything delete from server just like it should for awhile. I didn't know how good I had it. Plus, when I talked to AT&T they said normally you won't get a refurbished phone for this type of problem. But I also said if you would like me to continue to pay you a large monthly smartphone family plan like I do ( I am not under contract, I buy my phones myself) then you better make sure I have something to play with.
But pre Mango I am running as stellar as before... Thanks for making sure I had that backup!
I will try to upgrade again, maybe next week - and see if it handles it better...
Sandy
Click to expand...
Click to collapse
glad the restore worked fine. so you were correct all along and it is indeed the device, wow.
Maybe there is a setting in NoDo that causes the partially failed upgrade. So here is one more suggestion. If the next Mango upgrade gives you the same problem then restore to NoDo (move the current backup you have to a safe place) and hard reset the phone in NoDo, and only then upgrade to Mango.
Good luck
derausgewanderte said:
If the next Mango upgrade gives you the same problem then restore to NoDo (move the current backup you have to a safe place) and hard reset the phone in NoDo, and only then upgrade to Mango.
Good luck
Click to expand...
Click to collapse
Yes, I totally agree... A wiped device then upgrade to Mango.
I will let you know...
Once again, Thanks!
Sandy
I did the roll back to NoDo - Hard reset - update to Mango. The update took twice as long even though there was nothing on the phone (weird.) My Hotmail accounts (which are EAS) are now syncing, but I am still having trouble with deleting from Server using Exchange even when I hold down to get the pop up box for delete (which does work better than the checkmarks.) I have to over ride with my Blackberry to get things off the server. I am seeing things on forums now regarding EAS not syncing for people, mostly contacts and calendar, but it's there. Thus we all have to wait for MS to issue an update that fixes this.
So we wait...
Sandy
I've been using Hotmail since 1999 and recently I downloaded Hotmail for android app. Everything was smooth until I tried to enter a new contact, where I found that I cannot do that. Partially I mean. I can only enter the name field and nothing else. I cannot edit the synced contacts too.
because HTML mail was not possible with the default mail app in android and exchange in Hotmail, I used to forward my mail to Gmail and use the Gmail app.
I was very joyed with this app release and now facing this bug.
I googled but couldn't find any solution or similar bug reports.
Am I the only unlucky person or others have this problem too. I'd there any fix for this.
I have already tried removing and re-adding, uninstall and reinstall.
I am using cm7 on my wildlife.
Thank you in advance.
Sent from my HTC Wildfire using XDA Premium App
You are not alone! Still looking for a solution myself.
Have you tried using another email client and signing in through it?
Same problem here. Hotmail worked great through Activesync on Android, but this app is much nice. But contacts edit is not working at all !! And not found any fixes thus far.
-sony xperia arc w/stock kernel
Still to fix
Sorry to say that I am having the same issue. Have to been able to find a fix. Please let all know if anyone can figure this out.
Thanks.
Same problem here
I too have the same problem. I erased everything, tried with another gmail account, made sure to not sync anything with gmail, with no avail. This is a huge bug.
Response from Hotmail
So I contacted Hotmail about this issue. Here was there response:
"We aplogoize for the inconvenience that this may have caused you. Please understand that the ability to edit contacts on Hotmail app for Android phones is currently not available. However, our product team was already aware of it and a fix is being considered.
Thanks,
Windows Live"
Hopefully this fix will be soon.
How silly to create an app without editing capability... i have switched back to exchange. works seamlessly.
suketu15 said:
How silly to create an app without editing capability... i have switched back to exchange. works seamlessly.
Click to expand...
Click to collapse
No HTML mail with exchange on my Wildfire....
I'm looking for a solution to this one too. The Hotmail app is actually pretty good, but the inability to edit contacts is an odd bug.
Solution
I tried Contact Editor Free by dmfs in the Market. It lets you edit the hotmail contacts and sync them back up.
I've only tested it for about a minute, but it seems to work.
I gotta tell you.
I've done a research. Microsoft is aware of the issue since about November/December 2011. SEVEN (the actual manufacturer) confirms it and reports work in progress (in February/March?), an update to the app has been issues by the end of February but the issue has not been addressed and has not yet been resolved.
I used Microsoft's support forums to ask the question, how to sync the contacts then, if nothing works as intended.
One of forum's moderators confirmed the issue, another asked how did I exactly try to sync.
If you would be kind enough to visit the question page yourselves and click "I have that question too", I'd be thankful. Maybe they'd actually do something instead of constantly apologizing and confirming either the issue or the progress of the works...
I tried Contact Editor Free by dmfs in the Market like Joe USer and works ok
Microsoft ? SEVEN hotmail app
Microsoft + SEVEN app bugs. Please go here and vote:
answers.microsoft.com/en-us/windowslive/forum/hotmail-people/denmarks-biggest-microsoft-fan-comment-hotmail/ebd54002-2760-4e51-b9a0-578a2f9805f0
use Contact Editor free by Marten Gajda.
worked for me.
Don't know why I never noticed this before when I was using my Galaxy S2 but it hit me today on my Nexus 4. I was trying to find out why Bluetooth handsfree calling through my Garmin wasn't working and it is because the Garmin has all my contacts showing last name first even though they aren't presented that way on the phone. When I tried to view the contact directly through the Contacts app, I saw that it was showing last name first and I couldn't edit the contact to try and fix it.
We are what, over a year since this was first recorded here and still no fix other than a third party app? This wasn't an issue on my BlackBerry.
On top of that, it makes handsfree unusable since there seems to be no way to get the contacts to list with the first name first. The contacts are all fine on Outlook.com so something is getting messed up with how they are presented in Android.
I've seen posts about this issue around the internet and so far I haven't found a solid answer. Today, I decided to post this issue over on Microsoft Answers. If anyone else is having this issue, please post that you need help too and provide as much feedback as you can...
http://answers.microsoft.com/en-us/...ing-with/1e960759-d706-4af5-a813-148224cc0bb8
I've had an issue with Live Messenger and linking with my contacts in WP7. I currently have a Nokia Lumia 900, but I had issues with my last phone too, the HTC Surround.
I can be signed into Messenger just fine and I show online to people and they can contact me. The problem I'm having is that I can't initiate an IM to anyone on Messenger (only Facebook) because nobody ever shows online.
The other issue, which is related, is when someone sends me an IM through Messenger, I'll get the IM on my phone but it'll show their email address instead of the contact name, even if the contact is saved in my phone and their IM email is saved in the contact. If I click on the email address, it'll bring me to their contact card too.
I've deleted everyone out of Messenger on the PC, I've hard reset my phone a few times and still the same issue.
Click to expand...
Click to collapse
I had a similar issue. Everybody seemed offline from the phone. I realised that on my windows live account, some of the contacts had limited access (I never limited them, for some reason they got this flag). After removing the limited access for those contacts, they appeared online on the phone.
Hope this helps!
maTTeo
Sent from my TITAN X310e using Board Express
I ran across your thread a few days ago while researching this issue, so that's one of the things I checked and unfortunately for me, nobody had limited access.
I went to your thread and it seems the problem is because you aren't using a native hotmail/live account.