Database Info

[Source] BACKFLIP MB300 AT&T USA > Rel12.1199

Motorola has posted the source for the backflip. Hopefully this info helps us get this phone opened up from at&t's crippling efforts. Thanks to nokternl at modmymoto for finding this!
https://opensource.motorola.com/sf/frs/do/viewRelease/projects.backflip/frs.backflip_mb300_at_t_usa.rel12_1199
Side rant.....
I really wish we had a motorola forum on XDA, and to all the haters suggesting we return the phone don't waste your time. Many of us are stuck with at&t for work or coverage reasons, and even locked down i, and many others prefer this to an iphone 3g.
BACKFLIP SYSTEM DUMP http://forum.xda-developers.com/showthread.php?t=642684
BACKFLIP ADB GUIDE http://forum.xda-developers.com/showthread.php?t=643866

Yes, it would be nice to have a board for the Moto. I only paid $50 for the phone, so I'm going to give it a shot, moving away from Blackberry after many dedicated years... May have to switch back after all the terrible things I've heard about my new purchase, should have done a bit more research. Also, a bit about my purchase experience with AT&FingT:
I want to start by saying that I’ve had the pleasure of working with ATT for the last 5 years. While they’ve had “decent” service, I still drop calls in the middle of downtown Seattle, downtown Bellevue, etc, just unacceptable.
We ordered a new Motorola Backflip, the first Android O/S phone that ATT has released. It released April 7th, and we ordered that afternoon online. The ads are everywhere, front page of ATT’s site, TV ads… $99 after mail in rebate with a new 2 year contract. So we ordered, and here’s the kicker. On the invoice we saw “not eligible for mail in rebate”. ??? The orders get placed through the Premier site, so I had to contact Premier to find out why. The answer was that we upgraded the phone only, not the phone and a voice plan. What? Ok, we already have the unlimited voice @ $69/mo, what more do we need here? Come to find out, it is invalid, because it just requires a $39 voice plan, but Premier would not budge on it!
Be careful how you order!!! Going into a store may be the best way to do it, or ordering by phone with a representative. Another thing that gets to me is how they bill for the phone. You can’t simply have it added to your bill if you are a residential (or whatever the term is) customer. I am also the telecom manager at work, and I can have handset purchases billed to my account all day long. I’ve been a “residential” customer longer than my company has had ATT service. My company only hosts 5 phones! What’s the difference here?
Ok, so I call in to order another Backflip, I guess I’m a glutton for punishment. Ordering for my workplace, so billing to the account is no problem. I called in, and was told that they would wave the activation fee and give me an additional $50 off. I had to get manager approval, so after that I call back in. The guy on the phone is trying to get $149 out of me right off the bat, even though I informed him of the huge TV ads, and front of their website. I was told “it might not be available in your area”. What? Its a national freakin ad! He looked into it a bit further and I only paid $49. So there you have it, call in or go in. And don’t let them try to weasel their way out of their promotion!

I second the motion... a motorola forum would be great. I have worked for At&t for the past 2 years and have had every phone imaginable including an Iphone 3G and 3GS and i have to say i actually prefer the backflip.

nogoldformarfa said:
I second the motion... a motorola forum would be great. I have worked for At&t for the past 2 years and have had every phone imaginable including an Iphone 3G and 3GS and i have to say i actually prefer the backflip.
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there are lots of motorola forums to help. alldroid.org modmymoto ect..
though it would be nice to have some love from XDA but its well known fact XDA is HTC dedicated minus a couple phones that arent HTC.

moosefist said:
Motorola has posted the source for the backflip. Hopefully this info helps us get this phone opened up from at&t's crippling efforts. Thanks to nokternl at modmymoto for finding this!
https://opensource.motorola.com/sf/frs/do/viewRelease/projects.backflip/frs.backflip_mb300_at_t_usa.rel12_1199
Side rant.....
I really wish we had a motorola forum on XDA, and to all the haters suggesting we return the phone don't waste your time. Many of us are stuck with at&t for work or coverage reasons, and even locked down i, and many others prefer this to an iphone 3g.
BACKFLIP SYSTEM DUMP http://forum.xda-developers.com/showthread.php?t=642684
BACKFLIP ADB GUIDE http://forum.xda-developers.com/showthread.php?t=643866
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Click to collapse
Thank You!!
And; I agree with you 100%.
Although, I'm not stuck with At&t, I love them till the end of the earth... Kinda strange too.

Thank you for the find moosfist.
Also FLAR if you read this.... IM BACK!! its been a while and im back. Flar or any mod that knows me or not, ive been a part of XDA for a long time but took a leave of absense and please consider these earlier posts on having a backflip forum as I also have one and would love to see a backflip forum on XDA as theres no other site out there as complete as this. besides theres many phones that have android on XDA that can correlate with the backflip and vice-versa.
Thank you for your consideration in advanced
_RMB_

been hangin around here for over a year now (kaiser)... would really like to see a section for the backflip... i plan on using both my kaiser and backflip so coming to one place for both devices would be awesome...

fasterdenu said:
been hangin around here for over a year now (kaiser)... would really like to see a section for the backflip... i plan on using both my kaiser and backflip so coming to one place for both devices would be awesome...
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The problem is there isn't an active dev community for the phone. If we get root, that may develop. Unfortunately the backflip isn't a super phone, so the super developers aren't likely to work to hard for supporting it.

Actually, my suggestion would be to head over to modaco's android forum.. that way you'll get the best android support short of the htc guys over here. Modmymoto and modmygphone (same family along with modmyiphone, lol) for more support. I personally hang out here and over at modaco, and with the 3g I still play with (primarily for wifi playing of only a few games) I go to modmyi, xsellize and a few other sites.. so its never harmful to deversify..
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Preorder Captivate

Does anyone know if AT&T is going to allow you to preorder this phone? I really want to be guaranteed one on Sunday!

I was wondering the same thing. I was also wondering if other merchants like Best Buy would carry the phone on launch day.

I'm just gonna be there at 11am when the store opens on Sunday. I went and asked about it a couple days ago at the local ATT store and they had no idea they were even going to carry it. Kind of dissapointing really, but that just means they haven't been hyping the phone, and I'll be able to get one for sure

An AT&T customer service rep said "no" to pre-ordering. I'll just order it online on Sunday. Why risk having to pay a store's re-stocking fee in the event you want to return / exchange it? Not being negative - just realistic.

It will available. Its not a Iphone. Only tech savvy people like us will be interested in these type of phones. No pre order necessary. I don't understand how and why people are willing to stand in a line for hours for crap like that.

less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[

less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?

caelestis2 said:
less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?
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LOL no one carries one unit per store.

I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?

Danni3 said:
less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[
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Its confirmed on ATT Twitter now! $350 off contract

fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
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I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.

fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
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I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.

Jack45 said:
I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.
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Are you surprised? It's not the Jesus phone so what do they care?

p.ford said:
I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.
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I went to my local corporate store today and they wouldn't show me their demo and said they had no stock to sell. I went out to my car and called the next closest store and they told me the same thing!
I explained at the first store how a few people online had seen them in the store and even a few had purchased units and she told me if they had stock they would probably sell it but they had no stock and were HOPING they had a few for Sunday.

ctalbot said:
Are you surprised? It's not the Jesus phone so what do they care?
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I wouldn't put up with it if I were in upper-level management at AT&T. Either you give a damn or get out. The store managers should be ashamed that some of their employees are uninformed and, worse, uncaring. And the district managers should be ashamed...and so on. If we have to educate them about their product line then we should be receiving a portion of their salaries. During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.

AT&T is making a huge mistake by not hyping this phone. They obviously don't know how great of a product they have and to be the first in the US to release it! I realize they are trying to stay close with Apple, but come on!! Unleash the beast! Give the consumers what they want! Oh yeah and Apple, LMAO... http://news.cnet.com/8301-13579_3-20010212-37.html

Jack45 said:
During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.
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I had a chat session with a CSR today also and the guy pretty much said "Check out att.com/android for any news about this phone." Like everyone else said, we seem to know more about the phone than AT&T itself.

kennethpenn said:
Its confirmed on ATT Twitter now! $350 off contract
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This is a pretty douchey thing to ask for a newb like me, but can you provide a link for that tweet?
Not doubting, just hoping.

http://twitter.com/ShareATT
@harishv79 - The Captivate is $350 w/o contract
9:32 AM Jul 12th via web in reply to harishv79
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Haven't we known the off-contract price for a week or so now? Maybe I just dreamed it, who knows
I had to ask around at three stores before I found one where they even knew that the Captivate was coming out (the first two had no clue when it was coming out, if AT&T was even sending them any, or when). At the third store though, the guy was awesome and let me sign up to be notified as soon as they get it sometime next week (hoping for Sunday or Monday), and he said he'd put one aside for me.
I do hope Wirefly/Amazon puts the Captivate for sale online for under $200, like how they're selling the Aria for free with a contract, but I'll get it in store if not.

How I got to keep my HOXL and got AT&T to send me a Galaxy SIII I747 free of charge

How I got to keep my HOXL and got AT&T to send me a Galaxy SIII I747 free of charge
When my upgrade eligibility with AT&T came up last spring I decided that I needed to familiarize myself with the Android operating system. Having been a long time iPhone user (iPhone, iPhone 3G and iPhone 4) with a mostly positive experience, I had always been frustrated by Apple's lack of Flash support and (at the time) their refusal to adjust their screen size. Little did I know that both Adobe and Apple were just "sitting in the corner" laughing at me when I came to this rationalization. Naturally, I overcompensated and went with the Galaxy Note, which, IMHO was probably not the best fit for an Android noob like myself. I did a little more research, and just on the outskirts of my 30 day return window, the HTC ONE XL was gonna debut. Bought it on launch day May 6th (before the embargo ruined the party). Like everyone else I had concerns over the lack of storage expansion from 16 Gigs - my previous iPhone 4 was 32 Gigs - but felt confident enough to pull the trigger since the 25 Gigs of free Dropbox space was on the table and according to AT&T was in play. Having been Grandfathered into AT&T's unlimited data plan and being a moderate user (I average 6-8 Gigs a month and have only been throttled twice) I felt as though I could transition to Cloud storage with ease.
I wanted to wait as long as possible before establishing my Dropbox account so I could get the maximum out of the 2 years. It wasn't until late September that I learned of AT&T purposely opting out of participating in the deal. I still can't fathom the rational for this, since its always been my understanding that not only AT&T, but all the Carriers had absolutely nothing to do with this promotion because the deal was between HTC and Dropbox. You would think the Carriers would welcome this since it would increase data usage, thus gaining them additional revenue. I'm sure that people, much smarter than myself, who contribute to the XDA forums, have the answer to this burning question since i'm clearly clueless.
Anyway, no worries, I'll just simply "Root", "Rom" and Voilà....Uh-Oh... As usual I'm a day late and a dollar short and I miss my window with the initial Root exploit that HTC closed ---- ( BTW this is in NO WAY meant as a backdoor insult or complaint to the Developers and their tirelessly Godlike work that they perpetually churn out on a daily basis, nor is it to the rest of the "awesomesauce" that describes the entire XDA Community!!!!) Now, I know in the back of my mind, there is an obvious workaround -- which I'm sure has been explained in this forum before - attach service to your previous phone for a day or so --- snag a WiFi connection and establish your Dropbox account and Boom instant 25 Gigs --then simply reattach service to your HOXL --- but ya know what....now I'm Pissed....time to call AT&T....
I started by calling sales not customer service too vent my complaint
1st Barrier ---- I get the initial non-decision making Dingbat ... As quickly as possible, I dispensed of this person and got a supervisor - I explained my issue and advised that AT&T did a "bait and switch" on me and strongly emphasized how ILLEGAL this practice is .....
2nd Barrier --- supervisor said he had no idea what I was talking about and that he had never heard of this "Dropbox freebie thing" (keep in mind I'm speaking with the sales department) --- this was easily refuted as I told the gentleman to try opening the box -- you know --the one with the AT&T logo on it that the HOXL comes in -- and to look at the paperwork inside --- it advertises the promotion!!!! Clearly his plausible deniability is out the window....
3rd Barrier --- "Can't help you because it's not our promotion..." No kidding -- that's the point..... I went on to explain how I was well aware that it wasn't their promotion and how it makes it worse because they purposely had to "opt out" --- emailed him the link to the Dropbox page explaining the promotion and How AT&T and VERIZON opted out (keep in mind the promotion is for any new HTC device running Sense 4.0 not just the HOXL) He continually stated that it wasn't their promotion for which I replied that I knew that and that it didn't matter whose promotion it was. I advised him, that I signed a contract with AT&T based on that information and that the Dropbox offer was used by AT&T as a selling tool to that end and that's why this is a bait and switch situation and that the practice is ILLEGAL
4th Barrier --- "How do we know that you were told about this offer and that our employees used this strategy...." I emailed him a link from androidcentral (Being that this is my very first post on the XDA forums protocol prevents me from posting the link that I sent ... but I can tell you that androidcentral was the original source for the "article" titled "AT&T HTC One X will have free Dropbox space, company spokeswoman affirms" and was dated Apr 24 2012) --- granted this is simply an unofficial "blog site" that can basically say anything they want but I advised him that this story was picked up by all the other major 'tech sites" and it has never been refuted by AT&T. In addition the "AT&T Spokeswomen" is Jackie Vettorino. Her official title is - Digital PR/Social Media Strategist for AT&T - She is basically their Top Dog when it comes to dealing with the press - She is widely known to many media outlets because of her role as the Point-man..er..Point-woman on "Throttlegate" last fall. I explained to him that because of her fairly high profile, it would be extremely remote that the story was fabricated or that she had somehow been grossly misquoted because of the likeliness of serious repercussions... but I did offer to three-way her office --- He declined. I also, again referred him to the materials that came in the box with my phone -- yes the Box -- the one produced and manufactured for AT&T with their logo splashed all over it.
5th Barrier --- "Did you purchase your phone and contract from a Corporate store or online through the official AT&T website ...." I told him that i didn't and that I used an "Authorized Retailer" (My friend works there and I wanted her to get the commission. To be honest, at the time I didn't know it wasn't a corporate store -- they only sell AT&T product and the only name mentioned inside or outside the building was the official AT&T logo all decked out in that crappy blue and orange - no offense to all you Miami Dolphin fans. It had been years since I had been in an AT&T store - all my recent dealings had been at an Apple store) He began to tell me that I would have to "take up this issue" with the store and that it was "out of his hands". I promptly asked him who my contract was with - He stated AT&T. I immediately repeated the question - he again correctly answered AT&T - I asked the question 3 additional times in succession and he scored a perfect 5 for 5. Finally, I asked him if he knew what the word "authorized" meant, as in "Authorized Retailer" and during my reading of this definition (straight from .merriam-webster.com) he interrupted me by resignedly asking me "what I wanted...."
Aah!!! ... Success. I went into this endeavor with the hopeful expectation that AT&T would credit my account the price of what I would have to pay for cloud storage for 2 years - It's soft money and almost always AT&T's go to when they screw up. Well after almost 90 minutes on the call, I quickly rethought my position and like any successful Rep will tell you "Ultimately, you always have to ask for it". I told the supervisor that there were 2 options:
1) AT&T could release me from my contract without penalty and refund my full purchase price for the phone...not something AT&T wants (nor did I ... again I stay because of my unlimited data plan) or....
2) Replace my HOXL with an equivalent phone that has expanded storage options at zero cost to me - of course we both knew that the only possible replacement was the Galaxy SIII
Without hesitating he asked me what color I wanted and to what address I wanted it shipped -- The phone arrived at my doorstep, Oct 2, precisely 27.5 hours from the time I ended the call. After 2 weeks and another lengthy call - this time to Customer Service - I was able to successfully argue that my contract start date should be reinstated to the original May 6th date and not the Oct 2nd citing that the SIII was not an upgrade but a replacement phone.
I created this Post not to boast or pat myself on the back, but rather as a template for other HOXL owners who may be feeling slighted by AT&T's consistently awful business practices. Hey, It doesn't have to be an SIII --- it may be a great way to offset HTC's poor decision of putting out a part deux a mere 6 months into release of their "flagship" X series. Why is it always the early adopters and loyal supporters who seem to get hosed ... but I gotta say the HOXL+ is looking mighty Dope. Although, I do question the decision of not going with a RAM increase, (can anyone confirm this?) While its not a huge hindrance, I do get a "load screen" every now and then. It just seems as though 1 Gig is really riding the line, at least with ICS 4.0.4.

That's awesome bro lol. I wish I could pull some shiz like that.
Sent from my HTC One XL using xda app-developers app

haha thats great, I'm glad you made out good

dotsquad said:
t may be a great way to offset HTC's poor decision of putting out a part deux a mere 6 months into release of their "flagship" X series.
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Yeah, exactly. Let's start demanding free phones because HTC is keeping up with technology.
If this forum had a "First world problems" section, this thread would've been a sticky.
Some people need to take a long, hard look at themselves.

Great first post. Sometimes I want to tell AT&T these things. I just seem to always get a very helpful customer service rep who always make me feel warm and cared for inside. =)
After this month I'm getting pretty pissed about being throttled to 500kbps after 5GB.

whys everyone mad.... of course they gave him an s3....it's a downgrade and very likely a refurb.
Sent from my One X using xda premium

EliWay said:
Yeah, exactly. Let's start demanding free phones because HTC is keeping up with technology.
If this forum had a "First world problems" section, this thread would've been a sticky.
Some people need to take a long, hard look at themselves.
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ATT= Cash Cow
Defrauding the public = illegal
Free phone to satisfy a customer who was LIED to and keep taking their money = MORE PROFIT
No sympathy for them. First or third world. Corporations and governments take advantage of all of us in order to make another buck.
Fight the man and stand up for yourself no matter where you live. Isn't that why XDA came into existence in the first place?
Sent from my HTC One X using xda app-developers app

I would of asked to not be throttled anymore =)

Great first post! Great story! I really felt like when u are watching a tv series that ur addicted to and cant stop watching! Really entertaining!! And congrats on demanding ur rights, thats the way to go!
Sent from my One X using xda app-developers app

c5satellite2 said:
ATT= Cash Cow
Defrauding the public = illegal
Free phone to satisfy a customer who was LIED to and keep taking their money = MORE PROFIT
No sympathy for them. First or third world. Corporations and governments take advantage of all of us in order to make another buck.
Fight the man and stand up for yourself no matter where you live. Isn't that why XDA came into existence in the first place?
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Click to collapse
You know what else for-profit companies do? They pass their expenses down to their customers. They aren't going to eat the expense of giving out free phones like this. You're not "fighting the man". Its nice to think idealistically like that, but it really doesn't work that way. The cost gets handed down to us in the form of higher device costs, higher service costs, etc.
Their was likely no "defrauding of the public". Bonus offers like the one for Dropbox almost always come with a disclaimer that the terms of the offer can be changed at anytime, and without notice (including rescinding the offer itself). And AT&T opted out of the offer a long time before September. Just because a piece of paper has been sitting in the box since May, doesn't mean the offer is still valid.
If AT&T wanted to keep a customer happy, I can see letting him switch to another phone, if the One X is so "unacceptable" due to low storage. But it would have made the most business sense to demand the One X be returned. Otherwise its just motivation for people to game the system and get free phones.

c5satellite2 said:
Fight the man and stand up for yourself no matter where you live. Isn't that why XDA came into existence in the first place?
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No. XDA developers came into existence because we believe that if we bought a device, it's ours to reverse engineer or do whatever we want with it.
What you are doing is trying to game the system to get free stuff. It's SHAMEFUL.
redpoint73 said:
You know what else for-profit companies do? They pass their expenses down to their customers. They aren't going to eat the expense of giving out free phones like this. You're not "fighting the man". Its nice to think idealistically like that, but it really doesn't work that way. The cost gets handed down to us in the form of higher device costs, higher service costs, etc.
Their was likely no "defrauding of the public". Bonus offers like the one for Dropbox almost always come with a disclaimer that the terms of the offer can be changed at anytime, and without notice (including rescinding the offer itself). And AT&T opted out of the offer a long time before September. Just because a piece of paper has been sitting in the box since May, doesn't mean the offer is still valid.
If AT&T wanted to keep a customer happy, I can see letting him switch to another phone, if the One X is so "unacceptable" due to low storage. But it would have made the most business sense to demand the One X be returned. Otherwise its just motivation for people to game the system and get free phones.
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Couldn't have said it better myself.

IMHO and no disrespect to the OP, after spending so much time talking to their customer service, I would have been very upset if ATT tries to compensate me with an S3, I would have preferred an HTC One X+, too bad is not available yet.

OP, I need to give you props for your effort. In your particular case, I think you did the absolute right thing in complaining to AT&T about the whole issue. You getting the S3 for free is just a bonus in my eyes. IMO, this isn't defrauding a company; it's a situation where the customer was promised something and wasn't delivered by the company and the company made things right.

Congrats on the phone. Although i prefer the one x, gs3 is easier to work with for roms.
I'm surprised AT&T finally gave in. I guess they realized you were persistent and it wasn't worth it.
P.S. 6-8GB isn't moderate use by any means. You're lucky to be on unlimited data.

Great job dotsquad. Maybe others will get the same results.
As for the two that think this is shameful and wrong, ATT doesn't care about you. They only want your money regardless if their products or service work as advertised. And losing dotsquad as a customer costs them more than giving him a new phone and keeping him. Higher costs would be passed on if he went to another carrier.
Give customer a new phone, less than $250
Lose the customer, lose $1000+ per year. They don't really give you anything other than the next monthly bill.
And remember Randall Stevenson CEO of ATT lost the company 4+billion dollars with the failed T Mo merger, and then received a 22million bonus. 4 billion in costs passed on to customers.
If you really want to complain about something, that might be a better start.
Sent from my HTC One X using xda app-developers app

c5satellite2 said:
Great job dotsquad. Maybe others will get the same results.
As for the two that think this is shameful and wrong, ATT doesn't care about you. They only want your money regardless if their products or service work as advertised. And losing dotsquad as a customer costs them more than giving him a new phone and keeping him. Higher costs would be passed on if he went to another carrier.
Give customer a new phone, less than $250
Lose the customer, lose $1000+ per year. They don't really give you anything other than the next monthly bill.
And remember Randall Stevenson CEO of ATT lost the company 4+billion dollars with the failed T Mo merger, and then received a 22million bonus. 4 billion in costs passed on to customers.
If you really want to complain about something, that might be a better start.
Sent from my HTC One X using xda app-developers app
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Well played sir. I agree 100%
Sent from my HTC One XL using xda app-developers app

Awesome!
Sent from my HTC One X using xda app-developers app

You know I may try something similar to this. Although not talking about DropBox I genuinely thought that the HTC One X had 32GB of space (and it does). I didn't know the At&t version, or as I know now the HTC One Xl only had 16GB. And the thing is I remember asking the sales associate at Wal-Mart (which is also authorized reseller as you may know) "How much space does it have" and she said "32GBs". I was like yesss, because I have a bunch of music, take a lot of video and photos and of course fill up on apps. Now I have to constantly clear things up. And I didn't notice it only had 16GBs until my return period was up (I was too amazed at android and didn't really download many apps until later on, I switched from iOS ).
So what do you think my odds are at getting a device with 32GB?
----------
And yes I tried to make it work but I just can't. I haven't complained about the space issue but here recently it's beging to be a real problem.

All I need to say is 'good work'
Sent from my HTC One XL using xda premium

McMichael96 said:
You know I may try something similar to this. Although not talking about DropBox I genuinely thought that the HTC One X had 32GB of space (and it does). I didn't know the At&t version, or as I know now the HTC One Xl only had 16GB. And the thing is I remember asking the sales associate at Wal-Mart (which is also authorized reseller as you may know) "How much space does it have" and she said "32GBs".
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Click to collapse
Improper research before buying a device. And I wouldn't trust a Walmart employee to give me any correct information on phones, or an AT&T rep, for that matter. That part was clearly the Walmart employee's bad. But in the future, just do your own research. How hard would it have been to just read the box, before purchasing?
This is the exact reason that this thread is a poor precedence. Now people are trying to get free phones, for their own mistakes.

Why HTC treats its US customers with no respect?

I'm just feeling disappointed as HTC does not treat customers with respect and it's not offering what every other phone makers would offer - a type c to 3.5mm converter and an accurate release date, which are both costless but important to customers.
I've been a fan of HTC since I got my HD2 many years ago, but this year I'm kind of disappointed with their attitude to its fans.

I am in Canada and is like the US , I still waiting mine.

Actually, I didn't want to react to it at all. But from what you've said, I have to write it ironically. You already had $100 discount codes, we Europeans didn't even have anything like an HTC Club. You already received promotional gifts when we didn't even know there was such a thing from HTC. You didn't open your mouths back then and said all fans should get the same options/discounts, so don't complain now that things are going the other way around. Honestly: everything balances out in life, and now we have just drawn the lucky one.
In general I say here in all frankness, just leave this America first attitude at home, and think sensibly for once. It is fair that we finally enjoy the benefits that you have enjoyed for years. This year it's just Europe first. Maybe there will come a time when it will again be the other way around.
Sent from my HTC U12+ using XDA Labs

Seriously this is pretty melodramatic because you had to wait a few extra days to get a phone.. HTC never made any promises about the release date to any country. Some regions of Europe got it early, lucky them. HTC doesn't owe you ****.
Knowing HTC phones and US carriers I can almost guarantee that HTC is taking every second it can before shipping to the US to ensure full compatibility with Verizon, T-Mo, and AT&T. There have been issues with the past couple of HTC phones so it makes sense they are trying to get it right.
I am eagerly awaiting my day one pre-order too, but it will get here when it gets here. HTC isn't treating you unfairly or discriminating against you.

5m4r7ph0n36uru said:
Actually, I didn't want to react to it at all. But from what you've said, I have to write it ironically. You already had $100 discount codes, we Europeans didn't even have anything like an HTC Club. You already received promotional gifts when we didn't even know there was such a thing from HTC. You didn't open your mouths back then and said all fans should get the same options/discounts, so don't complain now that things are going the other way around. Honestly: everything balances out in life, and now we have just drawn the lucky one.
In general I say here in all frankness, just leave this America first attitude at home, and think sensibly for once. It is fair that we finally enjoy the benefits that you have enjoyed for years. This year it's just Europe first. Maybe there will come a time when it will again be the other way around.
Sent from my HTC U12+ using XDA Labs
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Click to collapse
Hi, I think you mistook what I said. The $100s coupons and gifts are what European customers get, not American or other regions' users. There's no HTC Club in the U.S but Europe.
I didn't mean US should get everything first. Actually I'm not American. I live and work in the US at the moment though. And I don't think I have the US first attitude.
The reason why I thought the phone would be released in the U.S first is that HTC held MeetU events in the U.S. first. I went to the one in SF and had an opportunity of getting hands on the phone, and at that time when I placed my order it said June 7th would be the release date.
I'm just feeling disappointed as HTC does not treat customers with respect and it's not offering what every other phone makers would offer - the converter and an accurate release date.

Amazon.com has had a solid release date this whole time. Originally, it was June 7 when HTC said the U12+ would ship in June. Now, Amazon says June 21 when HTC now says will ship in July. As for your other questions, HTC barely has a presence in the US anymore. When Samsung took over the market share, HTC stopped being carried in US stores (besides Sprint for the U11... and 10? I forget). I personally just don't think the US is a major priority for HTC anymore. Without being in stores, it's really difficult to move units... And maybe they stopped trying to get into US stores because it was costing more than the profit they were actually making before? The same thing happened with Blackberry. They've been struggling (as we all know) and haven't been in all US carriers either.

holz75 said:
Amazon.com has had a solid release date this whole time. Originally, it was June 7 when HTC said the U12+ would ship in June. Now, Amazon says June 21 when HTC now says will ship in July. As for your other questions, HTC barely has a presence in the US anymore. When Samsung took over the market share, HTC stopped being carried in US stores (besides Sprint for the U11... and 10? I forget). I personally just don't think the US is a major priority for HTC anymore. Without being in stores, it's really difficult to move units... And maybe they stopped trying to get into US stores because it was costing more than the profit they were actually making before? The same thing happened with Blackberry. They've been struggling (as we all know) and haven't been in all US carriers either.
Click to expand...
Click to collapse
the only reason they arnt a main flagship carrier in the US is because of bad/lack of advertising while samsung constanly has consistent S series phone line while HTC has been all over the place with naming of phones and Samsung runs ads on television and youtube constanly, HTC just needs better marketing out in the US market, also my few cents here but can all the EU/Germany people cool down when someone from US posts they have a right in their own country to speak freely no matter how you may view their thoughts, so plz be respectful, all the original poster was saying how he feels that germany and all the EU markets are getting the phones first when the US market still hasnt gotten theirs still and even im kinda sad about that as well, it has nothing to do with entilement it has to do with a sense of fairness

holz75 said:
Amazon.com has had a solid release date this whole time. Originally, it was June 7 when HTC said the U12+ would ship in June. Now, Amazon says June 21 when HTC now says will ship in July. As for your other questions, HTC barely has a presence in the US anymore. When Samsung took over the market share, HTC stopped being carried in US stores (besides Sprint for the U11... and 10? I forget). I personally just don't think the US is a major priority for HTC anymore. Without being in stores, it's really difficult to move units... And maybe they stopped trying to get into US stores because it was costing more than the profit they were actually making before? The same thing happened with Blackberry. They've been struggling (as we all know) and haven't been in all US carriers either.
Click to expand...
Click to collapse
Amazon still says June 21 for ship date - I just checked- at least in the US

315649477 said:
USA is one of the regions where HTC U12+ was earliest announced and the SF and NYC MeetU events were the first two chances where fans had the opportunity of getting hands on the new phone. I thought HTC would treat US customers seriously, but by now it has done everything to make us unhappy instead.
1. European fans have been receiving their phones since last week or earlier, but in the US there's not even an accurate date.
2. European HTC Club members enjoy a fairly good discount, while US TeamHTC members get nothing at all.
3. European HTC Club members get a types-c to 3.5mm converter for free, but US customers will have to buy one by their own...
I really can't understand HTC's marketing strategy. At least it should treat all customers equally, right?
I've been a fan of HTC since I got my HD2 many years ago, but this year I'm kind of disappointed with their attitude to its fans.
Click to expand...
Click to collapse
Before I cancelled my preorder, I was to pay £629 with the HTC club discount. With a quick search online, $799.99 is £608. So that pays for the free dongle we get.
As for customer support, my bank card was cloned, and HTC have been just about useless helping me change it to my new card, so I won't get my preorder at all, so I cancelled it. At least I emailed them to cancel it and they haven't replied.
I agree customers should be treated equally where possible, but unfortunately HTC are almost sunk and doesn't seem they have the means to do so anymore.

315649477 said:
Hi, I think you mistook what I said. The $100s coupons and gifts are what European customers get, not American or other regions' users. There's no HTC Club in the U.S but Europe.
Click to expand...
Click to collapse
There seems to be a missunderstanding between the two of you. The HTC Club discount for the U12+ is the first discount many countries have ever gotten in Europe. The US, on the other hand, got several discounts and gifts*, in the past. That's what @5m4r7ph0n36uru is referring to.
* these are only the first three examples I could find via google

this shouldn't be any surprise, HTC is pulling out of the US market...no longer carried by any of the carriers & not even supported on Sprint. HTC canned most of their US employees.
Enjoy a new HTC product in the US while you can, the end is near!

OMJ said:
this shouldn't be any surprise, HTC is pulling out of the US market...no longer carried by any of the carriers & not even supported on Sprint. HTC canned most of their US employees.
Enjoy a new HTC product in the US while you can, the end is near!
Click to expand...
Click to collapse
I think the network situation is gonna get better with tmobile/sprint merger as everyone has moved to GSM from CDMA and sprint is the last remaining CDMA carrier so i only expect things to get better after its finalized as i used to be on sprint and am happy with tmobile, i didnt make the move right away tho i tried at&t/criket wireless and it sucked and turned out to be more expensive when u want data, where tmobile im part of a company plan and get "unlimited" data where i only got slowed down if i needed to tether from an isp internet outage and was downloading games from steam but when i was it was usable after that still and phone call coverage wise its more usable than when i was on sprints, also are you gonna be making a debloated rom OMJ for this phone really liked the bad boyz rom for when i had the M7 when i had sprint?

kickyoace said:
I think the network situation is gonna get better with tmobile/sprint merger as everyone has moved to GSM from CDMA and sprint is the last remaining CDMA carrier so i only expect things to get better after its finalized as i used to be on sprint and am happy with tmobile, i didnt make the move right away tho i tried at&t/criket wireless and it sucked and turned out to be more expensive when u want data, where tmobile im part of a company plan and get "unlimited" data where i only got slowed down if i needed to tether from an isp internet outage and was downloading games from steam but when i was it was usable after that still and phone call coverage wise its more usable than when i was on sprints, also are you gonna be making a debloated rom OMJ for this phone really liked the bad boyz rom for when i had the M7 when i had sprint?
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Click to collapse
Sorry, no. I have no plans at the moment to buy the u12
Sent from my HTC U11 using XDA Labs

Flippy498 said:
There seems to be a missunderstanding between the two of you. The HTC Club discount for the U12+ is the first discount many countries have ever gotten in Europe. The US, on the other hand, got severaldiscountsand gifts*, in the past. That's what @5m4r7ph0n36uru is referring to.
* these are only the first three examples I could find via google
Click to expand...
Click to collapse
Thanks @Flippy498 for clearing that one up. It's exactly what I wanted to state. Didn't want to attack anyone personally, or things like that. Just help clearing up what has been the case for years and is seemingly changing currently.
Sent from my HTC U12+ using XDA Labs

5m4r7ph0n36uru said:
Thanks @Flinny498 for clearing that one up. It's exactly what I wanted to state. Didn't want to attack anyone personally, or things like that. Just help clearing up what has been the case for years and is seemingly changing currently.
Sent from my HTC U12+ using XDA Labs
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Click to collapse
I don't think you meant Flinny.... I don't have a u12+ and currently am not planning on getting one. Not that I don't like the look of it but 24 month contracts...... and I have no REAL need for a new phone yet, at least enough to warrant buying one outright

Flinny said:
I don't think you meant Flinny.... I don't have a u12+ and currently am not planning on getting one. Not that I don't like the look of it but 24 month contracts...... and I have no REAL need for a new phone yet, at least enough to warrant buying one outright
Click to expand...
Click to collapse
Yeah sorry my T9 swapped Flippy with your name somehow.
Sent from my HTC U12+ using XDA Labs

Well shipping is a joke. People ordered from Amazon is getting on hold or out of stock.
Sent from my BKL-L04 using Tapatalk

x1tymez said:
Well shipping is a joke. People ordered from Amazon is getting on hold or out of stock.
Sent from my BKL-L04 using Tapatalk
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Click to collapse
The problem is no one at Amazon knows where the June 21 date came from. It's never been in stock to begin with!

holz75 said:
The problem is no one at Amazon knows where the June 21 date came from. It's never been in stock to begin with!
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Click to collapse
They did received first shipment, but not enough. At least what they told me. Lol.
If they don't ship next week. I'll cancel and move to something else.
Sent from my BKL-L04 using Tapatalk

x1tymez said:
They did received first shipment, but not enough. At least what they told me. Lol.
If they don't ship next week. I'll cancel and move to something else.
Sent from my BKL-L04 using Tapatalk
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Click to collapse
Well, every person I spoke to there said they never had it in stock. In any event, all we can do is wait.

Help? Bought unlocked Samsung Note 9

Hi, sry if I posted my question in the wrong area but I just recieved my Samsung Note 9. Been without a phone for 2.5 wks. It was nothing... (ahem... bu****it!!!)
Im an AT&T customer (I dont pay for phone service) so I was hoping if I bought an unlocked phone I might be able to root my device even though Im an AT&T customer. For some reason soon as you say AT&T customer, its like you have some super Covid strain cause nobody will come near you. Lol
Anyways, I would just like to be able to root my device so I can run a few of my fav apps which require root/super user. Im scared to even turn my device on because Im afraid AT&T is gonna patch it soon as I do and I wont be able to root my phone. Can someone please just tell me how best to proceed. Sry, I have not searched the forum yet. Im just in a hurry to get my phone back on so i can feel whole again. Im headed over to the thread for my phone now and will update this thread soon as i find out what i need to do. In the meantime any help would be greatly appreciated. Big thanks to everyone at XDA for all the love & support you guys give to the community.
Thanks and have have a blessed day!
- TeeShark

Did you buy the international variant or the U.S. variant?

ShaDisNX255 said:
Did you buy the international variant or the U.S. variant?
Click to expand...
Click to collapse
Hey sorry for the late response. Im guessing i got the US variant since it was for a Verizon or AT&T customer. Unfortunately, its a refurb and was DOA. So im sending it back today. Which phone would you buy on a $300 budget? The screen was scratched up pretty baf also so im glad it was dead out of the box. Is this something I should expect when buying a refurb. I assumed since i was paying close to market price for a Samsung Note 9 that it would be in better shape with no scratches or very few. This one was scratched up pretty good all the way around the edge of the screen.
I was also considering buying a brand new Samsung A71. Most sites online have the Google Pixel 4a listed as the top phone on a $300 budget. I just feel like Google is intrusive enough as it is already without owning a phone made by them but I hold the XDA community in high regard when it comes to cell phones, specially android variants so any suggestions would be greatly appreciated and be a deciding factor in my purchase.
Again i just would like to be able to gain root/super_user permissions so i can run some of my fav apps that require root access. If im able to install some custom roms as well that would be fabulous but not necessarily a requirement. If ive learned anything at XDA its that AT&T customers are usually screwed when it comes to rooting phones, at least in the early stages of recently released cell phones.
Thanks again for the assistance guys... and gals (and those that don't identify with either sex these days.) When i was growing up, you either had a hole or pole and that determined your sex. Lol! Sorry to get political on you guys but it seems everyone gets triggered so easily these days.

TeeShark said:
Hey sorry for the late response. Im guessing i got the US variant since it was for a Verizon or AT&T customer. Unfortunately, its a refurb and was DOA. So im sending it back today. Which phone would you buy on a $300 budget? The screen was scratched up pretty baf also so im glad it was dead out of the box. Is this something I should expect when buying a refurb. I assumed since i was paying close to market price for a Samsung Note 9 that it would be in better shape with no scratches or very few. This one was scratched up pretty good all the way around the edge of the screen.
I was also considering buying a brand new Samsung A71. Most sites online have the Google Pixel 4a listed as the top phone on a $300 budget. I just feel like Google is intrusive enough as it is already without owning a phone made by them but I hold the XDA community in high regard when it comes to cell phones, specially android variants so any suggestions would be greatly appreciated and be a deciding factor in my purchase.
Again i just would like to be able to gain root/super_user permissions so i can run some of my fav apps that require root access. If im able to install some custom roms as well that would be fabulous but not necessarily a requirement. If ive learned anything at XDA its that AT&T customers are usually screwed when it comes to rooting phones, at least in the early stages of recently released cell phones.
Thanks again for the assistance guys... and gals (and those that don't identify with either sex these days.) When i was growing up, you either had a hole or pole and that determined your sex. Lol! Sorry to get political on you guys but it seems everyone gets triggered so easily these days.
Click to expand...
Click to collapse
Lol that last is the best sentence I've ever read in my life xDDD
But anyway, there are a few things I should point out.
-> You should only buy Samsung phones (even budget ones) if you like OneUI. If you want a stock aosp ROM, then stay away from Samsung phones since they get the least amount of attention and get a Xiaomi instead. They're phones that have communities booming and offer good quality for the price
-> If you don't want AOSP and really enjoy OneUI, then avoid getting a Samsung phone that is meant for the U.S. market and get an international variant. All U.S. variant Samsung phones have their bootloader hard locked and you need to buy a token (extra money) to even be able to unlock the bootloader and root it. Keep in mind that SOME international variants have the Exynos chip so just FYI. Though some mid-rangers offer Snapdragon across the board (U.S. or International) but yeah just avoid U.S. variant phones if you want root.
-> Lastly, avoid the Galaxy A71, go for the A52 instead. The A52 is about the same price as the A71 (in some places you'll probably even find the A52 cheaper) and the A52 has higher refresh rate, water resistance, dual speakers, optical image stabilization and an SoC that is on par with the A71.

You can request through AT&T's tech support that they turn off OTAs on their end.
Yes, yes they can that.
Or use Package Disabler to kill it.
It's probably the best solution.