Cannot turn data on?? - Touch Pro, Fuze General

Hello recently had to send my phone away to vodafone for repair as the volume button snapped somehow, anyway i backed up all my data using sprite bac up tool which was provided on a disc with the phone.
It restored my phone to how i had it before but now i can't go on the internet or do anything related with data, weather, mms, updates etc. When I go to communications and click data the loading symbol comes up but then nothing happens and the data will not turn on.
I have tried restoring to manufactuer defaults and the data then works but as soon as i restore my bacup it stops working.
Any help would be greatly appreciated!

Are you restoring your backup to the same ROM version? Was this a full system backup including registry/etc?

It was a full bacup including all windows and program data. I dont know if they changed the ROM version as I dont know what was on it before it went for repair. I dont know why they would of needed to flash it for just changing a button. Unless there was an update available i guess?
I tried a bacup which didnt include the windows directory and it still had the same issues
thanks for your reply

anybody have a clue?

Related

Forgot to Backup

I forgot to backup my data before I flashed a new ROM. I already flashed it and now I am at the screen where I either press VOL up to restore or anything else to cancel. If I cancel it and boot it without restoring it, will I mess up the phone?
If you have already flashed the rom there is nothing left from your previous data anyway, so you mite as well go ahead and hard reset, the data on your memory card will be fine tho and will still be there, just the data on your device is lost
thanks, come to think of it, my pictures would automatically save on my memory card

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Hi,
You can ask for help in this dedicated help thread in your device section,
http://forum.xda-developers.com/showthread.php?t=2700073
Good luck!

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sorry for the bad english
For the oneplus-5 but may help.
https://forum.xda-developers.com/oneplus-5/help/wifi-completely-broken-t3721004

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