Ok I installed this radio and the voicemail icon stayed and kept telling me I had a new voicemail and I didn't. Now I have reflashed back to 12.17 and still have this voicemail saying I have a new voicemail any helps?
For future reference it helps if you list the things you've already tried.
Soft reset.
leave a new voicemail.
listen to new voicemail.
delete voicemail.
Try that...
I have done everything but leave a new voicemail, I will try that now.
Ok leaving a new voicemail and deleting it worked, thank you for the suggestions!
jt
just recieved my phone today. Everything looks awesome except I cant get rid of the New Voicemail Notification on the status bar. It always says that there is a new voicemail and when I click and call to my voicemail, it says there is no voicemail. I did a factory reset and followed the quick set up on the first boot. I changed my voicemail service to my google voice and I also tried the T-mobile visual voice service and still cant get rid of the damn notification. I even called the tmo tech support and they couldnt figured it out. When I put my sim card back to my vibrant, it doesnt have the notification there. Any other suggestions?
I had this happen to me a long time ago...I think what I did was reset my voice mail back to t-mobile, then I called and left myself a voice mail...then called in to check my voice mails, and deleted the mail I just left, and the icon went away.
Not sure if it will work for you, but probably worth a try...
yes yes i did the samething
Thanks guys, it worked!
I figured this out this morning too. All i did was leave myself a voicemail and it cleared immediately.
Hello all Xda'ers,
First of all, I am deaf and I was put on a special data plan that is customized for the hard of hearing and deaf subscribers. When I first got my NS4G, I got that voicemail icon as soon as I walked out of Sprint store. I should have went back to talk to the rep but I was late for work.
With that said, since May 8th, I still have that icon and I have been looking for solutions to remove it. I have searched this site as well as other sites for any remedies but with no avail. I do have Google Voice and have had GV set to use my current phone number so the voicemail can be ported over then I disabled GV after 20 minutes and the voicemail icon is STILL THERE!!!
I even tried Youmail and my heart jumped when it said I had one voicemail message and I was like YES! but then it was the youmail voicemail, probably greeting and congratulating me for installing youmail on my phone, because I saw what the message was and deleted it, but nope, VM icon is still there...
I have read somewhere, where you power down the phone, take the battery out for 30 seconds then put it back and power back on and it should be gone. Well, I did that and even waited 5 minutes and as soon as my homescreen came up, bam! voicemail icon appears. I told my Sprint rep that I can't remove it and he said something that struck me as odd. He said the NS4G has a visual voicemail and I should be able to remove it with no problem. I searched everywhere on the phone and couldn't find it. He said he got the same phone, even bought it right after selling me and my wife the phones. I emailed back and haven't heard from him since so...
I really don't want to put a ROM on this phone, probably because I have been putting it off since but other than putting a ROM on my phone, is there a solution to finally get that VM icon off?
Oh, to add, I have had my hearing friend call my voicemail for me, but he said that the automated response was something like, "This is no longer in service, the number you are trying to dial does not exist" or something like that, but he was NOT able to access my voicemail at all.
Sorry if this has been resolved elsewhere, but I had searched everywhere on this forum as well as all over the Internet as you can tell, it took me since May 8th to finally give up and post this on Xda, but why? You all are awesome!
I'm having this problem too ever since we got my wife the mytouch 4g slide. The CSR told me that I needed a new sim card. We put it in my NS and there is the icon.
I'm currently trying to put it back on T-Mobile voicemail service and calling my line from my work cell. It went to my GVoice so far so I guess I need to leave it for longer.
Pyro,
Since you are on Sprint I may have a solution. I also have this happen once in a while. After spending much time on the phone with Sprint here is their solution. Go to a land line phone and call your cell. Let it go to voice mail, give it a couple of minutes. Now on your cell go to your voice mail. You should have the message you left yourself. Listen to it all the way through and only press "7" to delete the message after the system prompts you to. After deleting the message hang up. The voice mail notification should disappear. This is a known Sprint problem, according to Sprint. If this doesn't work, take your phone to a Sprint repair center.
Good luck.
I just re-read your post. If your problem is the same as mine, you may have to have a hearing friend do this. I am not sure what Sprint may have installed on your phone to make it more usable for you.
Think I figured it out. My voicemail notification wasn't going away so I went to settings call clicked voicemail service made sure my network was checked then I clicked on clear voicemail notification and it went away.
I had this problem when I first got my device. I understand that this can happen with many Android devices under different circumstances. Best thing to do is use another phone, call your device, leave a voicemail, then clear it. The notification icon will unglitch. Seems you already fixed this though
Yeah I tried that a few times but didn't work. Don't know thanks tho. Just thought it may help someone.
ericman77 said:
Yeah I tried that a few times but didn't work. Don't know thanks tho. Just thought it may help someone.
Click to expand...
Click to collapse
I had that problem too but it didn't work when I called my voicemail through that phone. So I did leave a short voicemail but I access my voicemail from a different phone and deleted the message. After that the voicemail notification went away for me
After numerous attempts of doing numerous things, I finally got my phone back to the following condition:
Unlocked Bootloader
TWRP
NO root
Oreo 8.0 stock ROM (from backup created by TWRP)
Everything works but I have no voicemail capabilities. If I call my voicemail, I get a busy signal. If someone else calls me and I don't answer the phone, it just rings and never goes to voicemail. I have been looking for the Sprint Voicemail APK to no avail. All threads either lead me to Visual Voicemail APK, which no longer works or doing a ##BRAND# dial to Sprint which should reload all native Sprint apps that are not on your phone. After call and reboot, still no voicemail app. I tried to sideload a RUU with ADB but that failed with numerous errors. Using my TWRP backup was the only way I got back to where I am. I don't know why the backup didn't have the voicemail app.
Soooooo... Is there anywhere I can get the Sprint Voicemail APK? I don't want to do anything major to get this working for fear of not being able to get it back to its present state. Worse comes to worse, I'll just do without voicemail.
Thanks in advance,
LJ
Don't quote me but there should be a way to extract it from the ruu but if you copy it to the os it might not work if anything else is missing.
Your other option is to flash back to stock and start over with the ruu in zip format, flashed from external sd.
It seems to me that the app is there but something else isn't right or missing.
I like Google Voice for regular and visual voicemail and everything follows from one phone to another.
Ok. I couldn't sideload a RUU without getting error msgs. I found the correct RUU.EXE and installed it successfully. But I still have no voicemail. How can this be? I thought this would bring my phone completely back to stock.
LJ
dal320driver said:
Ok. I couldn't sideload a RUU without getting error msgs. I found the correct RUU.EXE and installed it successfully. But I still have no voicemail. How can this be? I thought this would bring my phone completely back to stock.
LJ
Click to expand...
Click to collapse
It should have..
Sprint VM
dal320driver said:
After numerous attempts of doing numerous things, I finally got my phone back to the following condition:
Unlocked Bootloader
TWRP
NO root
Oreo 8.0 stock ROM (from backup created by TWRP)
Everything works but I have no voicemail capabilities. If I call my voicemail, I get a busy signal. If someone else calls me and I don't answer the phone, it just rings and never goes to voicemail. I have been looking for the Sprint Voicemail APK to no avail. All threads either lead me to Visual Voicemail APK, which no longer works or doing a ##BRAND# dial to Sprint which should reload all native Sprint apps that are not on your phone. After call and reboot, still no voicemail app. I tried to sideload a RUU with ADB but that failed with numerous errors. Using my TWRP backup was the only way I got back to where I am. I don't know why the backup didn't have the voicemail app.
Soooooo... Is there anywhere I can get the Sprint Voicemail APK? I don't want to do anything major to get this working for fear of not being able to get it back to its present state. Worse comes to worse, I'll just do without voicemail.
Thanks in advance,
LJ
Click to expand...
Click to collapse
I don't know where you might have gotten Sprint VM in the past, but it wasn't included in the stock firmware. Hopefully you have it fixed now, but I would do an profile update first. If that doesn't work try dialing ##72786# and reset your carrier information. That will wipe out the carrier information and reboot where your phone should do the hands free activation.
Well the saga continues. I spent over an hour in the Sprint store with one of their techs. I have to admit I was impressed with his efforts because I don't have the Sprint warranty and the fact the phone has an unlocked bootloader. He tried for over an hour, everything he could think possible, reprovisioning the phone, resetting voicemail, he even swapped out my sim card, to no avail. He said it definitely was a phone problem and everything on Sprint's end was setup correctly and to call HTC. Just got off the phone with HTC a few minutes ago. She asked for my IMEI number, put me on hold, came back and said "Voicemail is a paid service provided by Sprint and they have to set it up it is definitely a Sprint problem". It is beyond me that NOBODY (Sprint or HTC) can tell me where the voicemail app is stored on the phone, how it gets there and who puts it there!!!
RUU
dal320driver said:
Well the saga continues. I spent over an hour in the Sprint store with one of their techs. I have to admit I was impressed with his efforts because I don't have the Sprint warranty and the fact the phone has an unlocked bootloader. He tried for over an hour, everything he could think possible, reprovisioning the phone, resetting voicemail, he even swapped out my sim card, to no avail. He said it definitely was a phone problem and everything on Sprint's end was setup correctly and to call HTC. Just got off the phone with HTC a few minutes ago. She asked for my IMEI number, put me on hold, came back and said "Voicemail is a paid service provided by Sprint and they have to set it up it is definitely a Sprint problem". It is beyond me that NOBODY (Sprint or HTC) can tell me where the voicemail app is stored on the phone, how it gets there and who puts it there!!!
Click to expand...
Click to collapse
Again, VM wasn't included on the Sprint HTC U11 from the factory, so it won't be there. You will get an icon that will let you call your VM (your number) that will allow you to retrieve it from Sprint. That was a change from the HTC 10, where the 10 and older had the Sprint VM app installed.
Also consider using: https://www.youmail.com/home/carriers/sprint/voicemail-android
Have you considered the nuke option of using the RUU to reset your phone back to factory standards?
weidnerj said:
Again, VM wasn't included on the Sprint HTC U11 from the factory, so it won't be there. You will get an icon that will let you call your VM (your number) that will allow you to retrieve it from Sprint. That was a change from the HTC 10, where the 10 and older had the Sprint VM app installed.
Also consider using: https://www.youmail.com/home/carriers/sprint/voicemail-android
Have you considered the nuke option of using the RUU to reset your phone back to factory standards?
Click to expand...
Click to collapse
I already flashed a RUU. I found it odd that some of my apps were still on the phone after the flash. The guy at the Sprint store tried the Youmail route. It has to be able to access my Sprint voicemail account and at this time nothing can access my voicemail. Even after the guy at the Spring store double checked my voicemail account. Think I'll find another RUU and try to flash again. And so the mystery continues......
Think it's time to throw in the towel. I've sideloaded,flashed with TWRP and tried an .exe RUU file no no avail. I even downloaded a different RUU file thinking the one I was using might be corrupt. Still no voicemail. I just don't understand when you take a phone back to stock how voicemail can be missing.
dal320driver said:
Think it's time to throw in the towel. I've sideloaded,flashed with TWRP and tried an .exe RUU file no no avail. I even downloaded a different RUU file thinking the one I was using might be corrupt. Still no voicemail. I just don't understand when you take a phone back to stock how voicemail can be missing.
Click to expand...
Click to collapse
I hate to break it to you, but the Sprint HTC U11 never had a voicemail app. So you can flash RUU's until you are blue in the face and you won't get a voicemail app, because their never was one. You dial 1 in your dialer to access voicemail now. Additionally, their is nothing you could have done to mess up your voicemail, because your voicemail is never on your phone, it is only on Sprints servers. I do not know what app you think you had before, but it was never a voicemail app from HTC or Sprint, because this phone has never had one. Hope this helps
wfrandy said:
I hate to break it to you, but the Sprint HTC U11 never had a voicemail app. So you can flash RUU's until you are blue in the face and you won't get a voicemail app, because their never was one. You dial 1 in your dialer to access voicemail now. Additionally, their is nothing you could have done to mess up your voicemail, because your voicemail is never on your phone, it is only on Sprints servers. I do not know what app you think you had before, but it was never a voicemail app from HTC or Sprint, because this phone has never had one. Hope this helps
Click to expand...
Click to collapse
Well I could have sworn there was a "Voicemail" in my app drawer and when I selected it, it would list all my voicemails. If I selected one, it would play it without calling into my voicemail.
It must have something to do with Sprint recognizing and authorizing my phone to access voicemail. I don't understand how I am able to make and receive calls, access data,etc. but yet not voicemail. If I ever get it fixed, I'll update the thread.
VOICEMAIL ISSUE RESOLVED!!!!!!!!
After the insistence of wfrandy that the U11 has never had a voicemail app, I thought I would call Sprint technical support one more time. She reset my voicemail and it WORKED!! I'm not sure why the first time I called Sprint or after spending more than an hour at a Sprint store with their tech guy they could not do what she did.
YEP, wfrandy, you are correct. The U11 has no voicemail app. And YES, your post helped. Many thanks!!!!
LJ
dal320driver said:
VOICEMAIL ISSUE RESOLVED!!!!!!!!
After the insistence of wfrandy that the U11 has never had a voicemail app, I thought I would call Sprint technical support one more time. She reset my voicemail and it WORKED!! I'm not sure why the first time I called Sprint or after spending more than an hour at a Sprint store with their tech guy they could not do what she did.
YEP, wfrandy, you are correct. The U11 has no voicemail app. And YES, your post helped. Many thanks!!!!
LJ
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Click to collapse
Glad to hear you got it worked out. I know your frustration, I have had Sprint HTC phones since the OG Evo 4g, and every one of them had the voice mail app, until the U11. I pre-ordered it and got it on release day and spent way to many hours looking for the VM app, among others, that are mysteriously absent in this phone.