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Cracked LCD, i hate my friends...

Well... I was out with my friends, they were screwing around, one was looking at my phone then he saw the name of a girl i'm interested in, decided to call her, i tried to grab the phone back, he tossed it to his girlfriend who missed it, it hit the ground, and now, i have a 'bleeding' lcd under the glass.
Expensive phones and alcohol do not mix.
So looks like i'm going to have to go down to the mall and get myself a cheapy replacement phone for the next couple weeks.
Looking at a replacment I see "pocket pc techs" a $250 repair to fix the LCD.
Any chance anyone knows a cheaper repair place? in north america... didn't think so but it was worth asking
Ugh, well i guess all my questions will be on hold...
But bleh, just as i got it working 99% as i liked it after having it for 4 months.

Oops... wrong forum... meant for the regular HTC universal... hehe guess i've been spending so much time in this one.

don't they have insurance of some kind?
in holland we have something called "WA-verzekering"
if i break my friends phone by accident, i will pay for the damage and, it might be covered by this insurance... depending on the situation.
'playing catch' isnt covered i think..
but accidently push it of the table is...

Balur said:
Well... I was out with my friends, they were screwing around, one was looking at my phone then he saw the name of a girl i'm interested in, decided to call her, i tried to grab the phone back, he tossed it to his girlfriend who missed it, it hit the ground, and now, i have a 'bleeding' lcd under the glass.
Expensive phones and alcohol do not mix.
So looks like i'm going to have to go down to the mall and get myself a cheapy replacement phone for the next couple weeks.
Looking at a replacment I see "pocket pc techs" a $250 repair to fix the LCD.
Any chance anyone knows a cheaper repair place? in north america... didn't think so but it was worth asking
Ugh, well i guess all my questions will be on hold...
But bleh, just as i got it working 99% as i liked it after having it for 4 months.
Click to expand...
Click to collapse
Didn't your 'friends' offer to pay for the repair?
They could go half each, one for the crap throw and one for not catching it.

Hey guys,
Nope insurance here wouldn't cover something like that, as for offereing to cover the cost... even if they offered i wouldn't let them. $450 would really mess them up for a month or two, but i can afford to take the hit.

I'm so sorry Balur!
It happened to me last summer...

Hey thanks for the sympathy...
Well I just got back from the Roger's store with a nice and simple Nokia 2610. No camera, no music, absolutly tiny.
Swapped the sim, and its working, so I guess it will do.
$300 to PocketPC Techs
$130 for replacement phone without a contract.
$20 for shipping to the repair place...
UGH...
Oh well, i kinda like this little phone, it will be nice when i go to the bar or a club or something, swap the sim rather then taking my Pocketpc and carrying something large, and that i'm afraid of having stolen.
Oh well... lol.
I guess i'll be posting again in a few weeks

Balur said:
Hey guys,
Nope insurance here wouldn't cover something like that, as for offereing to cover the cost... even if they offered i wouldn't let them. $450 would really mess them up for a month or two, but i can afford to take the hit.
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When I was young I was told not to touch things I couldn't afford to replace if I broke them...

grayme said:
When I was young I was told not to touch things I couldn't afford to replace if I broke them...
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Well... welcome to North America... land of entitlement, and bad manners... lol

I bought two so if I broke one at some point I would have spare parts

Woot, fedex man just came, I'm back i the game
Faster then i had thought, kinda funny though since I just bought a cheap small phone so I wouldn't be stranded.
Oh well now I can swap my SIM when I don't want to be carrying my brick (to the bar and such places)

Balur said:
Woot, fedex man just came, I'm back i the game
Faster then i had thought, kinda funny though since I just bought a cheap small phone so I wouldn't be stranded.
Oh well now I can swap my SIM when I don't want to be carrying my brick (to the bar and such places)
Click to expand...
Click to collapse
yep, im doing the same.
im using my previous Sony Ericsson P910i as a "party phone". hehe

I went with a Samsung D807x my phone company was ice enough to subsadize it if i signed a 2 year contract (I was month to month), and it worked out anyways becuase the rate plan I wanted required a contract.
LOL.
Its small, its sexy, the quality is pretty good... but... i keep putting my finger on where the antena is... and it causes a hit to quality.
I've been through 3 phones since I sent my universal in though. A cheap pay as you go phone, which i swaped my SIM into, then returned with a week to go becuase it sucked. Also I borrowed a friends piece of crap, then I got that one on Monday, lol.

BLEH!!! 2 dead pixels... gotta send it back... lol

My screen cracked but I haven't fixed it yet. There are repair kits on ebay for ~180 if you're willing to do it yourself... which I am. However, my bank account isn't willing to cough up just yet. haha.
Sorry to hear of your troubles, but I'm glad it got fixed!

I saw the kits, but figured $180 for me to screw up or $250 for a professional to do it...
I decided on the professional
One of the pixels revived (guess it was just stuck), there's one left, always green.
They've agreed to swap screens, but I think I'm going to wait untill Monday and see if this one revives after a few days of usage.

You should be able to contact HTC for the price of fixing it. A friend of mine works in a HTC location in the UK and that office focus mainly on repair.
You can give them a call by finding the numbers on http://www.europe.htc.com/

dead pixels
There is a software to get the dead pixels out. If I find it I'll send you the link but it flashes the screen with different collors to get the dead pixels out. It worked with my MDA screen and never had pixels again.

Program to remove dead pixels
Ok the name of the file is M4V56052.MP4
I have the file so if you PM me your email I'll send it to you. I have to run it like 5-6 times to get the stuck dead pixels out.

I broke my LCD screen last year.
I looked up the parts and ordered an LCD screen strait from China, works perfect. I paid about 70 Euro.

They got my xda!

Sitting on a bench in a park, phone next to me (I know, idiot), get up, walk away, turn back 5 mins later cause I notice I don't have the phone on me, it's gone... Kept calling my number for a couple of hours, no answer, then switched off, so called O2 to have it blocked. Hope whoever nicked it get run over by a truck while trying to figure out how to use it.

that sucks, I really should get round to writing that software I've been planning to make that enables you to totally lock the phone down in the event some ****cake nicks it.
(and I'm talking to the point of making it impossible for them to reflash the device, though, obviously not impossible for you)

I wish I'd insured it, now I'm looking at about £300 if I want to replace it!!!! Then again, never insured any phones, so maybe I've saved this much over the years. Still...

Are there any cheaper but good quality windows mobile devices worth considering?

If you're looking for something to put you on for now, then maybe a secondhand artemis?
Does most of what a polaris does, just a bit slower and less at one time. My Mrs is still using my old one which is now a couple of years old and it's still does the trick with the latest software. In fact the screen response is quicker than my orbit 2

might do that, or see if I can get a used orbit 2 for an ok price.
my upgrade is more than a year away, so will have to get something...
Or are there any Nokias that will sync well with outlook (full contact info incl company entries, notes, tasks etc)?

kkhalil76 said:
I wish I'd insured it, now I'm looking at about £300 if I want to replace it!!!! Then again, never insured any phones, so maybe I've saved this much over the years. Still...
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you'd definitely want to embellish the truth if you had; losing the device by leaving it on a park bench would likely be something they don't cover.

Do you have house insurance? (as in contents). If so check your policy to see if it covers mobile phones as many do.
Following on from olipro's post, are you sure you weren't pickpocketed?

well, either way, it's gone now.
won't bother with checking home insurance. Even if it is covered the increase in premium because of the claim will buy me a phone.

kkhalil76 said:
well, either way, it's gone now.
won't bother with checking home insurance. Even if it is covered the increase in premium because of the claim will buy me a phone.
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That depends.
I got drunk and fell over years ago, smashing the screen of my HTC wizard.
I claimed on house insurance and got sent a new phone. My next year's premium only went up by £20 for the whole year. The phone (at the time) was still selling for over £250.
Also - even before that when i had a Sony Ericsson P800 which I accidentally smashed, I claimed that on home insurance as well. Next year I changed insurance provider and ticked the box saying "claim for less than £300 in the last 2 years"... they still gave me insurance that was cheaper than my last provider.
That's exactly what insurance is for. They only care about raising your premium if your house gets burgled and tens of thousands worth of claim is due. I've never had problems with relatively small claims...
it may be worth a try.

Thanks for the info, didn't know that, I'll check my policy

kkhalil76 said:
Sitting on a bench in a park, phone next to me (I know, idiot), get up, walk away, turn back 5 mins later cause I notice I don't have the phone on me, it's gone... Kept calling my number for a couple of hours, no answer, then switched off, so called O2 to have it blocked. Hope whoever nicked it get run over by a truck while trying to figure out how to use it.
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You shoulda put something like MobileJustice on it.
It's a free app that once installed on your device will send an SMS back to a second handset telling you the GPS co-ordinates of the stolen/lost device.
It does this even if the sim is changed.

My mate had something like that mobile justice thing on his phone. The guy who stole his phone get a rude shock when my mate started call him every night a 3am asking him when he was going to get his phone back.. My mate did knwo where the guy lived because the gps co-ords got sent with teh SMS.. but my mate never when around.

Dust under screen request..

Can someone post a picture of "dust under the screen" I'm a bit confuses on what people mean when they post this problem.
Sent from my MT4G running Gingerbread

Well far as I know as the dust is behind/underneath the touch screen glass. Which does happen trust me sometimes it gets in as in my HD2 I saw dust in rare camera and behind the screen which was not present when I got it but as time went on. DWAI it as its not that serious unless you have OCD or something as it bothers you lol then its another issue.

I had it on my first device, very obnoxious. I take good care of my phone and am constantly wiping the smudges off the screen. It looks like dust ON the screen that just never budges no matter how hard you rub it with a microfiber.
If you take excellent care of your phones it will piss you off to no end. If you always have smudges on your screen and you don't notice then don't worry about it.

I have dust right above my front facing camera
Sent from my HTC Glacier using XDA App

SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.

HyperNode said:
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
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That sucks, my first one had that. Not cool.
Time to return it.

Phateless said:
That sucks, my first one had that. Not cool.
Time to return it.
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Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Click to collapse
Couldn't hurt. I even flat out told the rep, "I know I'm being a little nitpicky, but this is your FLAGSHIP DEVICE and I've been with you guys for 6 years. I want it to be right."
They really can't argue with that.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
Click to expand...
Click to collapse
I just got my replacement because of 10 dust specs under my touchscreen. I referred them to the t-mobile forum and they believed me. My new one has the good screen and the built quality seems to be better. Good Luck with exchanging your phone.

10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.

HyperNode said:
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
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I had my MT4G for nearly 2 months....it was the second one. I am almost sure it will happen again. As long as I don't see it it's fine;-)

As I was reading this thread I removed my screen protector and sure enough I have little black spots under my screen and this completely pisses me off. I baby my phones to the point that my girlfriend and I get into heated arguments and to have dust under the screen is unexceptionable. I'd call T-Mobile right this f###ing second if I didn't want to be on hold for over an hour which is something that is down right ridiculous!!!!!!!!!!!

I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?

Sfkn2 said:
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
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In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.

porter66062 said:
In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
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Did you receive new or refurbished phones? Is there any way to tell the difference?

Honestly, I couldn't tell between refurbished and new. They don't really tell you, and as far as I know, there isn't a way to tell.
I'm sure that I got refurbished on a few of them, but in a lot of cases the refurbished phones are in better shape and go through more testing than the new phones.

Thank you for the information, Porter.

Word to the wise....

So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.

I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App

Nicgraner said:
I did the same except it was a party so I had to play it cool but the girl who's house I was at flipped out and felt terrible as I pulled it dripping out of my pocket and we went inside and put it in rice. A week later I took it out and it booted up but the digitizer was sadly dead
Sent from my HTC Glacier using XDA Premium App
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Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.

dubie76 said:
Yep. What was weird was that after the 45 minutes, there wasnt as much water pouring out as I thought, There wasnt even any under the screen like I would expect, but I would rather pay the money for a full functioning phone than one that onlu partially works. I just am glad its covered. I remember a time when no water damage was covered at all.
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dont you just hate when that happens? its happened to me a couple of times, but thankfully my phones at the time were crap so it didnt matter that much to me. but yeah Im glad phones with water damage are covered now, or youd be out around $400 for a brand new phone

Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.

ryumo said:
Yikes.....
This reminds me of when I was pushed into a pool with my cell phone in my pocket. It was a BB8900 that was ruined. The culprit immediately gave me the cash to buy a new one, thankfully.
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What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!

anthonya1g said:
What about what you had in your phone, all your data? I think I would go crazy if someone does that to me now. Even though I got everything backed up!
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Thats what im thinking! Phones are always replaceable, data is not.

Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App

getrdy said:
Why not wait a week and get the htc sensation. It will cost a bit more but id say its worth it.
Sent from my demonSPEED Glacier using XDA App
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Click to collapse
Cuz I am not elidgable for an upgrade until next year and dont have $550 to fork out for the Sensation. I would love to get it, but thats way too much out of pocket for a phone.

Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.

Orical said:
Here's a quick tip for people that fall into this trap, never call in and say it got ruined in water or your screen is broken, you always take out the sim and keep it off wait a day and call your provider and tell them your not sure if it's stolen or lost.
They will charge you the $40 dollars and send you the new one, if your phone is not missing or stolen they will not take care of you. This can only happen in one calender year so no insurance jobs. You have to be on an insurance plan prior to this event other wise you pay the whole amount.
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Click to collapse
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App

eqjunkie829 said:
Don't know if insurance fraud is something that should be suggested on here. Don't get me wrong, i could care less about how much money insurance companies make off of a claim. But not a good suggestion nonetheless.
Sent from my demonSPEED Glacier using XDA Premium App
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I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.

dubie76 said:
I dont know what carrier you have, but I am with Tmobile and smartphones carry a $130 claim fee.
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I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App

We have a pool at our house, for the most part phones stay well away from the water...but accidents have happened. When we went to seaworld last summer, there were people who were vacuum sealing phones in clear plastic which is a great idea...headed to Walmart and bought the sealer and a pack of small bags...works great for days that we know we will be out there all day. I can even punch a hole through the sealed part at the top and put my phone on a lanyard to wear around my neck
Sent from my demonSPEED Glacier using XDA Premium App

eqjunkie829 said:
I don't carry insurance on my phones because it's a ripoff. Why am I going to pay asurion 5-6 bucks a month for them to send me some crap refurbished phone IF i break or lose my phone. I would rather save my money and buy a used one from someone online for the price of the deductible they are going to charge me IF I file a claim. Btw i have been using cell phones since the brickphones came out and have never broken or lost one yet.
Sent from my demonSPEED Glacier using XDA Premium App
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Click to collapse
Strange to hear that. Its cool if thats what you do, but the referbs that come from them are certified referbs and have a 6 month warranty. They even cover stolen or lost cell phones. My personal choice has always been to get the insurance. $130 for a like new to me is better than $200 plus for a like new used from someone. jmo
You also mentioned "IF". Thats what insrance is all about the "IF" siutation. I do know that the insuance companies make millions on us because the "IF" usually never happens, but that's life I guess.

Actually it's a known fact, they list it in their disclaimer when you pay for insurance they have to tell you what the terms of service are. It clearly states if damage to any device is a result of the user then you are solely at fault and no claim will be entertained by said warranty, if the device is either stolen or lost under said claim then the deductible will apply and a replacement will be issued over the contract term not to exceed more than 2 times over a calender year.
They basically tell you to not bother if the screen is cracked or the buttons pop off but if it's lost or stolen then give us a call.
I actually dropped my last phone in the water while working on a side job and when I called the customer service person said "Ohh so you lost the phone, we'll send you out a new one then" AFTER I told him what happened.
Their well aware of what happens and mistakes get made but why pay for a service if it's not working for you. I didn't scam anyone nor did I offer any information that wasn't offered to me direct from T-Mobile, I paid my $40.00 dollars and had my phone back in 3 days (My Touch 4G). It's better than paying for the phone out right or second hand.
For those whom think I'm some thief or a scam junky just don't read the suggestion, keep paying top dollar for services you never use and we'll be cool I really don't care either way but for those whom live in the real world and know every penny counts take my advice and keep your investment, what's funny about "those with negative responses to my suggestion" is here you are on a site that's main goal is to develop solutions for software issues not provided by your carrier and freedom of use and the right to use what you pay for on all devices posted here ( Will Void Your Warranty threw your Provider for Using!) has something to say about it.
I love the site and would never have anything bad to say about it, I believe all of the dev's and site staff have a good thing going here and hopefully everyone can learn from all of it as you should, people need to take a bigger step and learn how to do for them selves and others instead of just being sheep and this site supports that.

dubie76 said:
So, if you ever take your kids to the pool, make sure you check your pockets. I discovered that after 45 minutes my phone was in my back pocket of my swim trunks. I let it dry in the sun until I got home, then did the rice thing.
As of now, when I put the battery in, the light on the back flashes on, the phone vibrates, but thats about it.
I called the insurance and have a new one on the way, but its $130 I really didnt have to spend.
Click to expand...
Click to collapse
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.

Phateless said:
Do the rice thing with the phone as disassembled as you can, about an inch of rice, the bag full of air and sealed, shake it good (to make the air inside really really dry) and leave it for 48 hours.
That revived my Samsung Blast from completely dead, couldn't even get the charge light to come on.
Click to expand...
Click to collapse
Thanks for the recommendation but there was no hope for it. It was swimming for 45 minutes at least. Plus I called for replacement right when I found out. I want a fully functioning phone, not one brought back from dearh.....LOL

I hear you there, you know some where down the line it will just give you problems anyways and my phone is everything as far as work goes and knowing where I need to be every day matters when your a tech.
I don't mind taking a risk when the over all out come means I benefit more down the line and being able to fix my own equipment means I make more money later so making sure everything I have works properly is key not only for myself but also my customers.

G2x Insurance experience

So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.

javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
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I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App

I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.

TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
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Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App

You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x

I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
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I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.

I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App

Refurbs usually run real well since they fixed the problems

Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App