Database Info

No service (network). Please, help!

Hi,
I have an AT&T Tilt and I am trying to make it work here in Brazil, with Claro provider.
I did the SIM unlock, SUPERCID and Unlocked security, BUT I still can't get any service. I also tried several ROMs and RADIO combinations.
My phone keeps searching for network and don't find anything.
I already set the band mode to GSM (which is the band type here where I live) and still can't get it working.
Anyone have an idea about what can be wrong?
Thanks in advance!

You try the network configuration wizard? You can poll the device to make sure the SIM is indeed unlocked too. Also, make sure the radio you select is compatible with your rom choice.

goingtobrazil said:
Hi,
I have an AT&T Tilt and I am trying to make it work here in Brazil, with Claro provider.
I did the SIM unlock, SUPERCID and Unlocked security, BUT I still can't get any service. I also tried several ROMs and RADIO combinations.
My phone keeps searching for network and don't find anything.
I already set the band mode to GSM (which is the band type here where I live) and still can't get it working.
Anyone have an idea about what can be wrong?
Thanks in advance!
Click to expand...
Click to collapse
It could be the frequency band selected for the GSM network. I don't think it's a SIM problem, since that usually comes up with an 'Incorrect SIM card' message, when it's not unlocked.
There are two bands for GMS, and I'm not exactly sure how you would select which one to use, since I don't see the option under Phone (green button)/Menu/Options. Another phone I had had a selection screen available where you could specifically select which band to use.
/drt

Hi,
my ROM is 1.82.721.1 WWE and RADIO is 1.27.14.09. I think there isn't any incompability on both.
I already tried to select the GSM bands manually. No success.
I also disabled HSDPA to prevent any issue.

I forgot to mention that the network wizard does not have an option for chosing Brazil as country.
Additionally, every time I turn the phone on appears the following message:
YOUR CURRENT OPERATOR (72402) IS NOT SUPPORTED. YOU SHOULD OBTAIN AN UPDATE FROM YOUR DEVICE VENDOR.
Another info: I am using Windows Mobile 6.0.

Looking here, I see that the carriers using Claro Name use GSM1800 (and 3G850) which are supported by the tilt.
I wonder if the problem is that the IMEI number needs to be registered with the carrier? I know some european countries (like turkey) require foriegn IMEI numbers to be registered before they will work.

goingtobrazil said:
Hi,
my ROM is 1.82.721.1 WWE and RADIO is 1.27.14.09.
Click to expand...
Click to collapse
isnt that a htc rom, but an at&t radio?

XtreMe_G said:
isnt that a htc rom, but an at&t radio?
Click to expand...
Click to collapse
Good catch, not only is that "an" at&t Radio but it is quite specifically "the" at&t Radio that only works with the at&t 1.6x.xxx Roms.
Although the OP did state they have used other Radios & Rom.

XtreMe_G said:
isnt that a htc rom, but an at&t radio?
Click to expand...
Click to collapse
So, which combination would fit?
I don't need any at&t program, so the ROM would be e HTC.

Well, firstly, you must be getting a signal in order to get the operator MCC-MNC, so that part's out of the way.
Secondly, the error seems to originate with the "Network Wizard" program which handles auto-setup. Personally, I don't cook this program into my ROM's as I prefer to cook the settings right in and avoid the added bulk of that program.
Thirdly, a google search brings this up: http://209.85.173.104/search?q=cach...TED&hl=en&ct=clnk&cd=2&gl=us&client=firefox-a
Lastly, it almost seems as if the Network Wizard is stopping you from using the network due to not having configuration settings for it? That's pretty whacked out.

kyphur said:
Good catch, not only is that "an" at&t Radio but it is quite specifically "the" at&t Radio that only works with the at&t 1.6x.xxx Roms.
Although the OP did state they have used other Radios & Rom.
Click to expand...
Click to collapse
I flashed the following: HTC 1.56.405.5 ROM and 1.27.12.11 RADIO (they come in a pack, so must be compatible).
There isn't the Network Wizard anymore.
Now I have Connection Setup and the message does not come when I turn on the phone, but the problem remains, no network.
There is 2 questions I wanted to make and can be the source of the problem:
1- Can I flash HTC roms in a AT&T Tilt?
2- Does make any difference choosing a country and operator at Network Wizard or Connection Setup? The phone does not work if I ignore it?

goingtobrazil said:
I flashed the following: HTC 1.56.405.5 ROM and 1.27.12.11 RADIO (they come in a pack, so must be compatible).
There isn't the Network Wizard anymore.
Now I have Connection Setup and the message does not come when I turn on the phone, but the problem remains, no network.
There is 2 questions I wanted to make and can be the source of the problem:
1- Can I flash HTC roms in a AT&T Tilt?
2- Does make any difference choosing a country and operator at Network Wizard or Connection Setup? The phone does not work if I ignore it?
Click to expand...
Click to collapse
Not to be funny, but go to the CommManager and see if the Phone is turned on
I flashed several ROMz and the default in the CommManager was Phone off...it had me going for about 15 minutes the 1st time and 10 minutes the 2nd time.
If your Rom-Radio combination is correct...again, make sure the phone is on in the CommManager.

dwny said:
Not to be funny, but go to the CommManager and see if the Phone is turned on
I flashed several ROMz and the default in the CommManager was Phone off...it had me going for about 15 minutes the 1st time and 10 minutes the 2nd time.
If your Rom-Radio combination is correct...again, make sure the phone is on in the CommManager.
Click to expand...
Click to collapse
Checked this several times. It is not that.
It's possible that my phone will only work with a brazilian operator ROM??

goingtobrazil said:
Checked this several times. It is not that.
It's possible that my phone will only work with a brazilian operator ROM??
Click to expand...
Click to collapse
Hi..
I'm from Brazil and my Kaiser has no problems connecting to my network (TIM).
Afaik it shouldn't have any problems with Claro; take a look: http://www.pdabr.com/viewtopic.php?p=22232&sid=e678102e6b1f73d179dace0ec6c57793
As you see, their tytnII works fine with claro (they are trying to configure gprs)

kyphur said:
Looking here, I see that the carriers using Claro Name use GSM1800 (and 3G850) which are supported by the tilt.
I wonder if the problem is that the IMEI number needs to be registered with the carrier? I know some european countries (like turkey) require foriegn IMEI numbers to be registered before they will work.
Click to expand...
Click to collapse
I'm not sure if the IMEI registration for foreign sims is correct... I've taken my Kaiser (also Hermes) to Brazil and Turkey and they worked fine. I did have problems in Brazil with auto network selection but my phones worked fine with TIM and Claro when manually selected.
On a note with the IMEI - did you buy the phone new or used (ebay, small dark shop, man on a street corner etc). If it is used then there is a possibility that it's stolen and the IMEI is barred - you can check this by calling your service provider.

Welcome to the problem , GOINGTOBRAZIL!
Now it seems that there are more atleast 3 ppl here in the forum with AT&T TILT having this no signal problems! first i got it, then goingtobrazil, and then Williegonza!
Following are threads made by me and williegonza:
http://forum.xda-developers.com/showthread.php?p=1918915
http://forum.xda-developers.com/showthread.php?t=375524
Unfortunately i am stuck with this problem from past one month, I have tried a lot of different methods, but have failed. So long, i am also looking for the solution for this problem...
This morning a friend of mine told me that around 10% of AT&T Tilt phones are having this problem coming up!
Please help us guys!
thanks a lot!

Insane Devil said:
Welcome to the problem , GOINGTOBRAZIL!
Unfortunately i am stuck with this problem from past one month, and have posted 2 threads on this problem here in the forum, and no replies to one of them, and for the other thread, was asked to reflash original htc rom.
I have tried a lot of different methods, but have failed.
So long, i am also looking for the solution for this problem...
Please help us guys!
thanks a lot!
Click to expand...
Click to collapse
Do you guys both have the TILT or HTC version of the Kaiser? Mine is HTC branded and worked fine in Brazil.
Did you buy your phones new and in Brazil? If so then you should just get your supplier to replace them. If they are used then there is a chance that they are stolen and the IMEI is barred. If you got them overseas there may be some carrier lock installed (I seem to remember something like this with the X01HT versions of the Hermes).
Sorry I can't help out on this but maybe by bumping this thread someone else can help.
It may help if you give some more info about your phones such as:
ROM version
Radio version
HardSPL yes/no
Information from bootloader screen
Does your device info IMEI number match the one on the sticker?
This might help the technical gurus spot a solution.

Hello ACH2,
Yes, we 3 are having the TILT phones from AT&T.
For me, it was working fine for a month, and suddenly one fine morning it stopped working.
Before that i had flashed couple of dutty's roms and no problems at all... it all happened suddenly!
About the rom and radio versions, i think that wouldn't make a difference, as i have gone thru all the roms and radios here and nothing helps.
I have tried the WM6.1 roms with respective radios, and also the WM6.0 roms with their respective radios.
This is totally a strange problem that has started erupting in the AT&T Tilts all of a sudden!
I request the mods to make this sticky, so that more people can report their problems here in this single thread, unlike the 3 threads floating now for the same problem.
Thanks.

Hi all,,
Again asking for some solution to this problem... please guys let us know if anything can be done of our phones...
Thanks a lot.

I had the same problem and here' show to fix it.
Hi,
I had the same problem and tried everything.. So I contacted HTC and mailed in and they fix it for free.. They said the main board wasn't working propraly so they replace it for free. KNow I have my phone and it works good. Just go to HTC.com and contact them and make sure you tell them that you bough it from an att store.

HTC-USA solved my problem of not connection to 3G network

I owned this information to this forum:
After many workarounds and trials/errors, I called to HTC-US explaining my problem with my TyTN II.
They worked in following way:
1. I sent them, to my cost, the phone (they asked to send only the phone without battery, back cover and SIM)
2. They took in deposit the information of my credit card just in case they needed to use it for a payment if the repair is out of the warranty. If this were the case they would inform me the amount and I had to decide to make the repair and pay the charge or not to make it.
They told me that they had to change the phone main board: I believe that everyone who has a similar problem like mine (bad or not connection to the 3G network and sluggish touch screen) should contact HTC-US to Customer Care Department, 1-888-617-1113, M-F 9AM - 6PM EST.
In my case the phone was in warranty (although I flashed the Hard SPL in the phone, but the hardware was untouched). Therefore, I had to pay…zero. And they returned my phone in just 4 business days.
My phone is working very good, always connected showing an H indicating the use of a HSDPA network.
The cost of the solution was $ 20 by the FedEx service to send them the phone. Good deal.

I am having those exact same issues, and an additional one when using bluetooth, I FREQENTLY lose connectity, and/or drop calls. I also called HTC, they told me as my phone was an at&t TiLT (unlocked-because I moved to Australia), that wouldn't allow any hotfix downloads, ROM Updates, nor would they do for me what they did for you.
I called at&t and said the same thing, but if you think customer service when you are a customer is bad with at&t, try AFTER your a customer, they honest to God laughed when I suggested they should help me make some Bluetooth Hotfixes, and a ROM update (I believe there have been 2 since my version), and lastly, it gets worse, even if i miraculously found the hotfixes, ROM versions, etc. I OWN A MACBOOK PRO, and I don't think I'm nrave enough to attempt my first ROM update for Win XP through VMWarefusion, through a MAC OS X 10.5.6. I am glad for you though that you got that done. I am even an HTC e-club (I think that's what they call it) but no matter, to them it's not an HTC phone, which is SO MUCH BS! Anyway, congrats, if you hear of anyway I can circumvent HTC and get what you had done, PLEASE help a dude out and let me know. Regards, Shogunzero

shogunzero said:
I am having those exact same issues, and an additional one when using bluetooth, I FREQENTLY lose connectity, and/or drop calls. I also called HTC, they told me as my phone was an at&t TiLT (unlocked-because I moved to Australia), that wouldn't allow any hotfix downloads, ROM Updates, nor would they do for me what they did for you.
I called at&t and said the same thing, but if you think customer service when you are a customer is bad with at&t, try AFTER your a customer, they honest to God laughed when I suggested they should help me make some Bluetooth Hotfixes, and a ROM update (I believe there have been 2 since my version), and lastly, it gets worse, even if i miraculously found the hotfixes, ROM versions, etc. I OWN A MACBOOK PRO, and I don't think I'm nrave enough to attempt my first ROM update for Win XP through VMWarefusion, through a MAC OS X 10.5.6. I am glad for you though that you got that done. I am even an HTC e-club (I think that's what they call it) but no matter, to them it's not an HTC phone, which is SO MUCH BS! Anyway, congrats, if you hear of anyway I can circumvent HTC and get what you had done, PLEASE help a dude out and let me know. Regards, Shogunzero
Click to expand...
Click to collapse
Just because your phone is sim unlocked, doesn't mean none of the rom upgrades or hotfixes won't work. It still has an AT$T rom. Just boot into Windows XP, connect via active sync 4.5 and download and flash away. I do it all the time on my Intel Imac with Bootcamp. never ever a hitch.
These are the only rom upgrades and hot fixes for the Tilt. There are also some great custom roms and flashing tutorials here to make your phone run better than AT$T ever thought of making it run.
A sim unlock does not affect your rom. AT$T are full of crap. As is HTC. I would love to be an HTC Tech. Connectivity issue ? Replace the motherboard.
Wifi won't work? replace the motherboard. Stylus broke? Replace the motherboard. I cannot remember talking to one person who has sent their phone to HTC for repairs, and have not had it sent back without being diagnosed as a bad motherboard. The lucky ones are the ones that get it covered under warranty.
I can't connect to XDA is the server down? Replace the motherboard
http://www.htc.com/us/supportdownloadlist.aspx?p_id=67&act=sd&cat=all

[Q] Can't text since porting my number

I recently left Orange (UK) and went with Virgin for a month and now I'm back with Orange. Each time I took my number with me except this time something has gone wrong. Ever since my porting day (Monday) I haven't been able to send a text, yet, I can make/receive calls, use data and even receive texts.
I originally thought my accidental wiping of the SMSC was the cause of the problem but having restored that (using this and asking them to give me a update text) it seems it was just a coincidence (although, I'm not convinced).
I have spoken to Orange four times this week and on Tuesday I was told that Virgin had not properly released my number and that it would be up to the porting department. Said department rang me the following day (Wednesday) and said that my number would properly port by midnight that night (i.e. by now).
I rang again today and Orange said Virgin had still not released 'the files' regarding my number and that it would be done by midnight. I poliletely told the lady that I didn't believe her and she's promised to ring me back tomorrow after it has been sorted.
To me, this all sounds a bit fishy. I don't understand how I am able to make/receive calls, etc. and just not send texts. Am I right to be suspicious? Has anybody experienced any similar problem? Does it sound plausible? Maybe I'm being too cynical but I'm getting sick of spending half an hour a day on the phone to them and still not being able to use my brand new phone how I'd like!
Thank you for your time and I hope someone can cheer me up!
P.S. For the record I have a Samsung Galaxy Nexus and I have tried a different sim in the phone which worked and my Orange sim in a different phone which didn't work. When a text fails to send I get no error whatsoever, just 'Message failed to send, retry?'.

I work for O2 & sometimes it has been known to happen. When you move a number by using a PAC Code, it moves the number but as there is no number on the account... It then closes/disconnects the account.
If there is a Porting problem, the Customer Service Adviser should have a chat with the Help Desk or Tech team as they can try and sort it. However, sometimes we advise customers to talk to there previous network provider as the port in completes correctly with us but not with them.
Hope that helps?

you really help me

Please use the Q&A Forum for questions Thanks
Moving to Q&A

nk7600 said:
I work for O2 & sometimes it has been known to happen. When you move a number by using a PAC Code, it moves the number but as there is no number on the account... It then closes/disconnects the account.
If there is a Porting problem, the Customer Service Adviser should have a chat with the Help Desk or Tech team as they can try and sort it. However, sometimes we advise customers to talk to there previous network provider as the port in completes correctly with us but not with them.
Hope that helps?
Click to expand...
Click to collapse
Thanks for your reply. They kept promising me it'll 'be done by midnight' on various days and obviously it hasn't. They keep saying this is Virgin's fault. Do you think it is Virgin's fault and that I could achieve anything if I rang them up (which I dread, I haven't liked their call centres)? If so, what would I say?
Cheers, Rowan.
Edit: I just rang them up again and they now say the porting completed and they still weren't sure so are sending me a new simcard. Fingers crossed!

[HELP] Can't connect to any network in UK

Hello
I have problem with my Sensation.
I bought phone year ago (on polish equivalent of ebay), from someone who lives in UK and he send me it to Poland. It worked perfectly there, till now.
Two days ago I came to UK, and since I switched phone ON after getting off the plane, I can't connect to any of the cellular network.
I am sure that SIM slot is OK because phone asks me to enter SIM pin code.
When I am trying to manually select network I got 'Your SIM card does not allow a connection to this network', and when automatically 'Unable to connect to this network at this time. Please try again later.'
Wifi and GPS working fine.
I dont have a clue whats the reason of that, where the problem lies.
Phone has ARHD 6.7.2 ROM, firmware 3.33.401.106.
Any help is appreciated as I need phone badly, to have mail and internet access throught the day :crying:
PS. I am starting to think that UK seller could scam me, and sold me phone with blocked IMEI or something like this? :/

Hi have you tried to change your radio And ril? This could help you regain signal. I can't recommend a particular radio and ril because we live in different areas and it will be different. However you can start by experimenting with the generic ICS radios and rils and see of one of those will reconnect your signal.best wishes.Hope this helps solve your issue!
sent from HTC sensation, soff, 3.33 firmware, viper Rom, sense 4.1, kernel version PYD-X stable 3.1, mugen battery 3800mah. Please press thanks if I helped in anyway.

Decado_PL said:
Hello
I have problem with my Sensation.
I bought phone year ago (on polish equivalent of ebay), from someone who lives in UK and he send me it to Poland. It worked perfectly there, till now.
Two days ago I came to UK, and since I switched phone ON after getting off the plane, I can't connect to any of the cellular network.
I am sure that SIM slot is OK because phone asks me to enter SIM pin code.
When I am trying to manually select network I got 'Your SIM card does not allow a connection to this network', and when automatically 'Unable to connect to this network at this time. Please try again later.'
Wifi and GPS working fine.
I dont have a clue whats the reason of that, where the problem lies.
Phone has ARHD 6.7.2 ROM, firmware 3.33.401.106.
Any help is appreciated as I need phone badly, to have mail and internet access throught the day :crying:
PS. I am starting to think that UK seller could scam me, and sold me phone with blocked IMEI or something like this? :/
Click to expand...
Click to collapse
Sounds like your Polish carrier/SIM might not be allowing international roaming. Get a PAYG SIM for a couple of quid and try that. That'd prove the phone side of things.

Try
Try putting in a diffrent Sim card to see if it's that.
Decado_PL said:
Hello
I have problem with my Sensation.
I bought phone year ago (on polish equivalent of ebay), from someone who lives in UK and he send me it to Poland. It worked perfectly there, till now.
Two days ago I came to UK, and since I switched phone ON after getting off the plane, I can't connect to any of the cellular network.
I am sure that SIM slot is OK because phone asks me to enter SIM pin code.
When I am trying to manually select network I got 'Your SIM card does not allow a connection to this network', and when automatically 'Unable to connect to this network at this time. Please try again later.'
Wifi and GPS working fine.
I dont have a clue whats the reason of that, where the problem lies.
Phone has ARHD 6.7.2 ROM, firmware 3.33.401.106.
Any help is appreciated as I need phone badly, to have mail and internet access throught the day :crying:
PS. I am starting to think that UK seller could scam me, and sold me phone with blocked IMEI or something like this? :/
Click to expand...
Click to collapse

If your home network doesn't have an agreement with UK networks then your SIM won't work, not sure if this is realistic as I thought they were all only to happy to help others take money from us. Try a UK SIM, if that doesn't work then your IMEI is probably blocked in the UK, but not in Poland.

It's a simple answer Your phone has been reported as lost/stolen in UK and IMEI has been black listed. It's now paper weight in UK.
Pogon telefon w PL i kup sobie inny w UK.

Sorry for not mentioning - ofcourse I tried other sim cards, like o2 and vodafone - neither of it worked. My PL carrier sim worked in roaming in different phone.
So it looks like IMEI is blocked, I just wonder if I should go to the Police to check this out but I dont want to have it confiscated :/
Butif its true, Im not going to leave this scammer unpunished - I'll try legal action :/

Actions
Decado_PL said:
Sorry for not mentioning - ofcourse I tried other sim cards, like o2 and vodafone - neither of it worked. My PL carrier sim worked in roaming in different phone.
So it looks like IMEI is blocked, I just wonder if I should go to the Police to check this out but I dont want to have it confiscated :/
Butif its true, Im not going to leave this scammer unpunished - I'll try legal action :/
Click to expand...
Click to collapse
Instead of legal action why not just find him and remove a thumd. maybe both thumbs to be sure.
The sad thing about having an IMEI number on the black list is that it can't come off that list. At least from my experiences.

deemax_real said:
It's a simple answer Your phone has been reported as lost/stolen in UK and IMEI has been black listed. It's now paper weight in UK.
Pogon telefon w PL i kup sobie inny w UK.
Click to expand...
Click to collapse
This.
Apart from it not being a paperweight. Revival is possible but ILLEGAL.

[Q] Getting unlocked Optus HTC One data working on O2 network.

Hello all,
Sorry to trouble you lovely folks but I have a bit of a problem.
I have an HTC One, purchased in Australia but it came as an unlocked handset and can accept any SIM. However, upon coming home to England and putting my O2 SIM into it, I have discovered that I can not get the data connection working, although standard calls work fine.
I have taken it to the shop to get the correct APN settings entered, tried various online permuations for APNs, and spoken with O2 tech support who eventually told me to do a full reset with the O2 SIM in the phone to get it to pick up the settings (it didn't).
Sooo, I was hoping that somebody else may be able to help me? Could it be to do with my software version or localisation? Will I need to somehow root the device and install the O2 HTC One Android ROM? Or will installing stock Android ROM akin to the HTC One Google Edition likely resolve my issues? Or is something else likely the cause of my frustration?
If anybody has a clue, a point in the right direction would be greatly appreciated. Should it be a case of needing a new ROM, then a link to the ROM download and a step by step on how to do it would be a life saver.
Thank you all in advance for your time.
:victory: :victory:

Anybody with any thoughts or advice? =)

Does anybody have any idea or suggestions on how to fix this?
Phone without data capability is epic fail -_-

Bump to see if anybody different may have an idea of how to fix no data connection problem =D