Hello all,
Sorry to trouble you lovely folks but I have a bit of a problem.
I have an HTC One, purchased in Australia but it came as an unlocked handset and can accept any SIM. However, upon coming home to England and putting my O2 SIM into it, I have discovered that I can not get the data connection working, although standard calls work fine.
I have taken it to the shop to get the correct APN settings entered, tried various online permuations for APNs, and spoken with O2 tech support who eventually told me to do a full reset with the O2 SIM in the phone to get it to pick up the settings (it didn't).
Sooo, I was hoping that somebody else may be able to help me? Could it be to do with my software version or localisation? Will I need to somehow root the device and install the O2 HTC One Android ROM? Or will installing stock Android ROM akin to the HTC One Google Edition likely resolve my issues? Or is something else likely the cause of my frustration?
If anybody has a clue, a point in the right direction would be greatly appreciated. Should it be a case of needing a new ROM, then a link to the ROM download and a step by step on how to do it would be a life saver.
Thank you all in advance for your time.
:victory: :victory:
Anybody with any thoughts or advice? =)
Does anybody have any idea or suggestions on how to fix this?
Phone without data capability is epic fail -_-
Bump to see if anybody different may have an idea of how to fix no data connection problem =D
Related
Hi guys,
I'm new to the forum. I've tried searching for some answers but can't seem to find how to resolve the problem. I'm quite new to using PPCs so let me know if there's any information that you guys need.
So my phone works fine in Canada using Rogers... but everytime I go to US, I cannot detect a network for my phone and there's a "!" at the top. I tried searching for a network and it says "no network found" or sometimes it tries to register and then it fails in the end. In US, my phone automatically shuts off... I have no idea how this happens but everytime I go to look at my phone after leaving Canada, it's off. So when I go to turn it back on, there's no phone signal. I have no idea what to do as I'm not very familiar with PPCs.
Thanks for the help!
Which phone are you trying to use? Guessing Touch Pro?
Is international roaming or data roaming added to your account with Rogers?
Hey I have the HTC Touch Pro... yeah I've used this sim with my eten m700 before and it works fine. It just always seem to be searching for a network then it can't find any.
Thanks!!!
are you a prepaid customer? if so, Rogers doesnt allow roaming outside of canada.
Hey there... Just figured I'd pipe in here...
I am still using a TyTN (shopping for a Touch Pro today), and although I was able to always use my phone in the states, since my last firmware upgrade (WM6.1, new radio stack)....
....I can't get any service when I cross the border.
SOMETIMES I'll get 10 minutes of service over the course of an entire day. Very strange.
It is obviously firmware-related... Good luck with your phone...!
Thanks for all the help guys...
Nope I'm not a prepaid customer... should I be upgrading something on my phone to see if it works? Sorry... really don't know much about PPCs here!
just out of curiousty, have you called Rogers to ask for an updated OTA to be pushed to your SIM?
I've contacted Rogers and they said it has nothing to do with them... it's my phone! Should I contact them for the OTA? I'm sorry to be so noobie but... what does OTA do?
Thanks again!
Anyone help please!!!
Im hoping someone can shed some light on a problem that is driving me insane! I've looked/searched the forums but cant find an answer so am hoping someone will answer this thread.
I am on an orange contract so have an orange sim. Ive just been given a new 02 xda serra by my brother. (he bought it for his girlfriend but then she dumped him - her loss; my gain bless him ).
Here's the problem:
Anyway, I unpacked it, switched it on and it ran through the whole set up process and loaded 02 customisation on it. Then i put my orange sim in and is says NO SERVICE. I just get the signal icon with an x. The orange sim works in other unlocked phones. Both PAYG and contract. Other network sims also register in this XDA Serra. Ive tried Virgin, O2, Tesco and T-Mobile - all fine, connect and work fine for calls/texts. It seems that the only sim that doesnt work is Orange!!!!
Here's what Ive done to try and resolve it:
Ive been through phone settings and manually selected the orange network. I get a message saying that it is 'REGISTERING ON THE NETWORK' then after a few minutes get another message that says 'UNABLE TO REGISTER ON THE NETWORK, TRY ANOTHER PROVIDER OR SWITCH OF DATA CONNECTION AND TRY AGAIN'. Ive checked in comms and data connection is off. A message tells me that
THERE ARE NO DATA SESSIONS ACTIVE.
Ive hard reset with my orange sim in - I still got 02 setup and no service with orange. I also noticed that after hard reset it prompts for a network as part of the reconfig/setup process but all the options are O2 and appear to be PAYG. I dont know if that makes any difference. It also has an option to remove all settings, I tried this too but still get no service.
Can you help?
I want to know, if this is a setting problem that can be easily fixed? Have I got something turned on/off somewhere that if I adjust, will fix this problem? Do I need to unlock the handset? [Im a complete novice]. Or is it broken?
Failing that, is there someone around the Portsmouth/Havant/Waterlooville/Hampshire area that has experience of 'cooking' these phones and is willing to help me make it work/set it up with whatever it needs?
If it helps, when I switch it on I can see that:
R: 1.02.25.19
G: 52.33.25.17H
D: 1.90.00.00
If you need any more info please ask.
Here's hoping someone smarter than me can figure this out before I pull all my hair out and end up looking like my dad
Absolutely nothing springs to mind but to stop the O2 customisation happening after a hard reset, perform a soft reset in the three second window when it says "custom configuration" or some similar message. I used to do this on my Alpine and it left me with a working Alpine without the O2 garbage.
It's just possible that stopping the O2 stuff installing, and i am guessing that will also include network settings, may enable your orange SIM to get it's feet in the door and let it all work.
Another suggestion would be to flash it with a network neutral ROM from here. It looks as though the Serra is actually Raphael, aka Touch Pro, so go and search in there.
Good luck and persevere, you will get there.
thank you for replying to my question. I tried the hard + soft reset you suggested and it did get rid of the O2 customIsation but unfortunately I still cant get connection using my orange sim. Network still not registering. Screen shows device unlocked.
Since my original post Ive tried an orange PAYG sim rather than my contract one but still no different. So my problem remains.
Im nervous about flashing a new ROM on my own in case I screw my phone up which is why Im asking if theres anyone experienced nearby who can guide me.
Thank you for your encouragement, I will keep trying.
Hi, hoping someone can provide some advice on this, been trawling forums and no one seems to have quite the same issue...
I purchased a HTC Desire from someone who had unlocked it from the Virgin network. Had my Vodafone SIM working in there without any problems whatsoever for several weeks.
One night, under heavy use (video streaming etc) the phone crashed, and since then there has been no GSM signal, only 3G. Other SIM cards had the same issue.
At first figured it was a problem with the hardware, so sent it to HTC, but they just sent it back saying 'no fault found'.
Then I figured I'd try a Virgin SIM in it in case it had become 'partially locked' again - though didn't really think such an issue was possible, and bingo - this appeared to work - even in GSM only mode it can make calls.
So I guess I have a few questions:
If I take this somewhere to have it unlocked again, are they actually going to be able to do anything with it? It's not asking for a code, it just doesn't find any GSM signal...
Anyone else have this no 2G but 3G ok issue? Can a crash affect a phone in this way?!
Does it sound like something I can solve myself? I'm loathed to do anything too drastic as it is still under warranty.
If it helps I checked out the simlock menu and it is saying:
MCCMNC file fail
CID file fail
Which I presume has something to do with it...
Hey everyone and thanks for taking the time to read this,
So the story goes as so: After doing some research couple months ago about the capability of the Verizon Galaxy S3 to work on T-mobile, i purchased it, and got it to successfully work on T-mobile(texts, calls, wi-fi). The problem is, i just recently upgraded to include a data plan, and i cannot access the internet, despite taking my phone to my cell phone dealer and contacting T-mobile.T-mobile even sent me a guide to do a mastery reset to factory in hopes to solve this problem, only to tell me afterwards that the phone version SCH-I535 is a "verizon locked-software" and i won't be able to set up an APN to work on the T-mobile network. This was all due to the fact that i was not able to set up a APN for T-mobile, and every time i tried to access it through setting, it brought me to a blank black page with the only option of "Reset to Default". After reading other forums and talking with some people, many have suggested i take this issue to XDA to find a solution.
So, here i am.....Does anyone know if it is possible for me to break/root/ or whatever it is called so i can successfully access the t-mobile network on my phone? Preferably an easier guide since i am sort of a newbie at this sort of stuff.
Thanks again for reading.
Hi all, new noob member here with hopefully a simple question. I bought an unlocked S20 with tmobile firmware about a month ago. I'm using a verizon SIM card and everything worked fine until yesterday when Tmobile sent out an update. At first I had no mobile data but could still send texts. After searching, i saw under my SIM card status it said IMS not registered. Not knowing much about this stuff I was thinking that maybe I needed to flash verizon firmware onto my phone and that would fix it ( I have not done that yet). I went to the verizon store and got a new sim... same issue. I also found a website listing access point details, I plugged in all the information and now I have 4G but i am still unable to send texts. I'm wondering if anyone has any ideas as to what my problem might be. I'm trying to avoid flashing new firmware onto my phone because I don't have a great understanding of how to do it, and i really dont want to brick my phone. Any suggestions would be appreciated.