I recently left Orange (UK) and went with Virgin for a month and now I'm back with Orange. Each time I took my number with me except this time something has gone wrong. Ever since my porting day (Monday) I haven't been able to send a text, yet, I can make/receive calls, use data and even receive texts.
I originally thought my accidental wiping of the SMSC was the cause of the problem but having restored that (using this and asking them to give me a update text) it seems it was just a coincidence (although, I'm not convinced).
I have spoken to Orange four times this week and on Tuesday I was told that Virgin had not properly released my number and that it would be up to the porting department. Said department rang me the following day (Wednesday) and said that my number would properly port by midnight that night (i.e. by now).
I rang again today and Orange said Virgin had still not released 'the files' regarding my number and that it would be done by midnight. I poliletely told the lady that I didn't believe her and she's promised to ring me back tomorrow after it has been sorted.
To me, this all sounds a bit fishy. I don't understand how I am able to make/receive calls, etc. and just not send texts. Am I right to be suspicious? Has anybody experienced any similar problem? Does it sound plausible? Maybe I'm being too cynical but I'm getting sick of spending half an hour a day on the phone to them and still not being able to use my brand new phone how I'd like!
Thank you for your time and I hope someone can cheer me up!
P.S. For the record I have a Samsung Galaxy Nexus and I have tried a different sim in the phone which worked and my Orange sim in a different phone which didn't work. When a text fails to send I get no error whatsoever, just 'Message failed to send, retry?'.
I work for O2 & sometimes it has been known to happen. When you move a number by using a PAC Code, it moves the number but as there is no number on the account... It then closes/disconnects the account.
If there is a Porting problem, the Customer Service Adviser should have a chat with the Help Desk or Tech team as they can try and sort it. However, sometimes we advise customers to talk to there previous network provider as the port in completes correctly with us but not with them.
Hope that helps?
you really help me
Please use the Q&A Forum for questions Thanks
Moving to Q&A
nk7600 said:
I work for O2 & sometimes it has been known to happen. When you move a number by using a PAC Code, it moves the number but as there is no number on the account... It then closes/disconnects the account.
If there is a Porting problem, the Customer Service Adviser should have a chat with the Help Desk or Tech team as they can try and sort it. However, sometimes we advise customers to talk to there previous network provider as the port in completes correctly with us but not with them.
Hope that helps?
Click to expand...
Click to collapse
Thanks for your reply. They kept promising me it'll 'be done by midnight' on various days and obviously it hasn't. They keep saying this is Virgin's fault. Do you think it is Virgin's fault and that I could achieve anything if I rang them up (which I dread, I haven't liked their call centres)? If so, what would I say?
Cheers, Rowan.
Edit: I just rang them up again and they now say the porting completed and they still weren't sure so are sending me a new simcard. Fingers crossed!
Related
Since doing the PRI/PRL update I have been unable to Roam. I contacted the EVO support people at sprint and they were able to reset the phone profile on their network. 5min phone call and removal and reinstall battery and confirmed fixed.
It took talking to several tech support reps and customer service people but the issue was finally able to be resolved at Sprint in the EVO tech support department.
Direct phone number 866-639-9565
Hope this helps to all having issues
James
You know, I called my dad in NJ this past weekend and had an issue where I was asked for a credit card to authorize on Verizon while walking past Macy's on 34th street. I was just about to post a message about this.
Thanks for the update.
I called the same number. They told me to go into a sprint store for a PRI update. I'm currently on 1.34, have tried countless times and can't get 1.40 yet.
idk that sprint stores can update PRI, not without resetting and updating your whole phone, and farking your root access up <not that its a huge deal with 2.2 root now>
I asked the tech i talked to the same question. She said they would not have to do a hard reset. She said they had a device to transfer it over. I guess ill call a few more times and try my luck with a few other people.
On the phone with the Tech guy now. I think he is scratching his head. He doesn't get it. When I roam I can't make a call. This has been an issue for me from DAY 1!!! Rooted or not.
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
^ I have the same issue, but it began when I started flashing king's kernels and the Ava Froyo ROM. Now I cant make or receive roaming calls at all.
cj10488 said:
Tell them that they need to check your server side profile and reset it. There is no hard reset required. It was a quick 5min fix. Seems like you just have to get the right tech..
James
Click to expand...
Click to collapse
That usually works, but like others have noticed, it depends on the tech you get.
I've had the problem a couple times, and it is NOT tied to any particular ROM/Kernal, just coincidence.
I've had the best luck asking for a higher level tech support right off. Sometimes they're nice and just go with it, and sometimes they insist that they can help, even when they can't.
Either way, the server profile reset is what is needed. The problem is on their end, not ours.
Had the same problem. Called tech support and they took my phone off the network and put it back on, on their side and that fixed mine 10 minutes
Sent from my PC36100 using XDA App
Not only did they fix the problem with the roaming I now have my PRI updated!!! What the tech guy did was assign me a new MSID and the I did a reset on the phone and BAM, PRI is now at 1.40. Also as a side note... I no longer get the voice mail icon running CM6. I did a nand backup of my CM6, before calling Sprint. Loaded Fresh 3.2 (I'm a donor). Told the guy what problems I was having with roaming. He scratch his head for a while and said let's try a new MSID. All went perfect after I booted. Had the PRI update so I nand restored my CM6 and all is good.
Sent from my PC36100 using XDA App
Tried to resolve this this morning and was told there is no guarantee that I'll be able to get calls or data while I'm roaming and to pound sand. Need a different tech I guess?
Sent from my PC36100 using XDA App
I was told the same thing. Don't indicate to the tech that the error has to do w roaming, just say 'I keep getting this error wtf sprint'. They'll refresh the server profile and push it to your phone, that will fix the authentication error. Tech being lazy.
Sent from my PC36100 using XDA App
My wife and I were having the same issues including not being able to make calls or send txts while roaming. I had exhausted all other options so I decided to call sprint. The rep tried to tell me it was a tower outage and also that they don't support other towers. I was persistent and of course it worked! Just stand your ground. If you are on xda then you should have the answers to your problems at your fingers where the reps have no clue.
Swyped from my HTC Evo using XDA app.
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
phobos512 said:
Well, I'm still on the phone with Sprint, but the first rep had me walk through a number of steps that didn't fix the problem (duh), the second rep talked with me, then her supervisor, and was told that Sprint can't roam on Verizon's network! WTF, over?
EDIT
Spoke with the supervisor and was told unequivocally that Sprint phones will not now nor ever roam on Verizon. She offered to create me a CTMS ticket but told me it would be rejected out of hand, but that it'd give me the chance to speak with someone who is smarter than me (essentially - lol). I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
Click to expand...
Click to collapse
Bull sh*t. It's a well-known fact that Sprint and Verizon have a mutual roaming agreement, just like AT&T and the other GSM carriers in the world do. If they didn't, their coverage maps would look more like tiny crumbs spread over the continental US, and that's it.
Possible progress. I spoke with the CTMS support person and she had me on the phone for a while - they're going to "reprogram" my phone, this evening (since at my office my signal is squidgy). I'll report back...
phobos512 said:
I'm blown away at how hard it is to convince tech support agents that I know what I'm talking about.
Click to expand...
Click to collapse
First you have to convince them some basic rules of the universe http://www.youtube.com/watch?v=Bt1w4iRNWLA
I just called in and the lady who picked up immediately issued a new MSID. I wont know until tomorrow if it repaired this issue on my phone because Im not currently roaming.
PRI didn't get updated. boo
Read this thread after I called sprint. Had the same issue with roaming and getting asked for a CC if I tried to make a call while roaming, and I am still on the old PRI. Data keeps going to 1x as well, we got 4g last week and it fixed most of the issues of getting slow speeds or no data, but today my phone has decided it just wont connect to 4g, tried many restarts, only got to work for a few minutes. So decided to call sprint today, honestly thought since it was reception related and mainly at my house that they would just send an airvave(sp?), but they did the reprogram phone, but it was with the same MSID, when i hit commit changes it said nothing had changed and did not restart, so he said just turn off the phone and i will let you know when to turn it back on. When it turned back on it just stayed on device configuration for more than 15mins. So he said it was a problem with the phone so actually just sent me a new (refurb) phone to fix the issue. Now that I see the root method for 2.2 hopefully this problem will not return since i should have the new pri out of the box.
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
Gamesoul Master said:
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
Click to expand...
Click to collapse
You filled in what?
Gamesoul Master said:
Seems to be a really odd issue that I have no idea how to fix. About 3 days ago, I realized that I didn't seem to be receiving texts. At first, I thought it was from everybody and an issue of my phone. Then I realized that the people I had all texted were Verizon customers, so now I don't quite know where the issue is.
So... I had everybody I knew text me and report what carrier they have. All SMS messages received my phone except the people who have Verizon (for the record, I received texts from Sprint, US Celluar, AT&T, and T-Mobile networks just fine). I can send to them and they receive it. But when they send to me, it seems to go through on their end just fine but I never receive it. And as I said, this is something that only started a few days ago. All their texts were reaching me just fine before that.
It's worth noting that if I have them send me an MMS message, that reaches me just fine. It's only Verizon SMS messages that don't actually make it to my phone.
The only thing I've done to my phone around that time is "fixed" the APN data so it had all the T-Mobile information instead of being mostly blank as it had come. As I thought that might be the issue, I changed everything back to the way it was before, but that hasn't helped at all.
So does anybody have any idea what the problem might be? I thought it must simply be Verizon, but those people who can't send me SMS messages can still text other people just fine apparently. I haven't had the opportunity to thoroughly test that with different carriers like I have with my phone, but for the moment I'll take their word for it.
Click to expand...
Click to collapse
First of all, APN settings have NOTHING to do with regular SMS messages. Secondly, if you only cannot receive from one carrier, it is a network issue. I work in tech care, and believe me, it's more common than you might think. Call tech care and they will file a ticket with engineering to get it fixed. Shouldn't take too long either!
Call T-Mobile that happened to me when I had a Nexus S. They fixed it
Sent from my HTC Sensation 4G using Tapatalk
Thanks. I called T-Mobile today, and the guy did something (I don't know what) that required me turn off my phone, but that didn't work. He commented that they have a note in the system about T-Mobile phones not receiving texts from Verizon people who have signatures set, but that's obviously not the problem either.
So he was going to send me to advanced support, but then decided that because I had ported my number over, that might be the issue. No idea how he came to that conclusion since everything worked perfectly fine until a few days ago, and the issue is almost certainly not porting-related.
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
Gamesoul Master said:
But regardless, he sent me to some hard-to-understand guy (unlike the first guy) that decided that they needed to rebroadcast some kind of programming/service signal to my phone, and he said "I guarantee that by tomorrow, your service will be completely working". Also mentioned it having to take up to a full day (which it never does for me), and I *thought* he said something about not having service for a while. Except that it's been about 8 hours now and I have yet to lose service, nor is it fixed though.
So basically, when I wake up tomorrow and see that it's still not working properly, I'll be calling them back and speaking with advanced support to hopefully find a better answer for why this is happening to me (and nobody else apparently?).
Click to expand...
Click to collapse
Yeah the people you spoke with did not know what the hell they were doing apparently. They have to file a trouble ticket in Tech Care so engineering can get it fixed for you.
Yeah, when I called them back yesterday, they ended up doing just that. So hopefully by tomorrow, they'll have some kind of idea and hopefully a fix.
Hi I am using the ATT HTC VIVID
I bought this phone last Nov 11, and I stated noticing my phone was not receiving any calls if I stay at home(jersey city). If anyone calls to my number it will not connect at the same time it will not sent to voicemail also. It will say "call couldn't be completed".
After 2 months fight with ATT, they tried
1. they did a factory reset on my phone - it didn't help
2. changed the sim card - it didn't help
3. finally they replaced a another HTC vivid
even that didn't help
finally they said there was issue in near to my home and they fixed it.
now i a started receiving calls but now the issue i am having is, if I call to my number it will not connect first time it will go to voicemail, and second time if i try then it will ring. (First time also my phone is idle) This is happening randomly and ATT is not helping on this situation. As per them I am not able to replicate when they were testing on my phone.
Because of this issue I am missing calls which is making me really frustrated. After three week of research I found this is happening in not only near to my home its happening at my work place (NYC) and if I go around also its happening.
Can someone please give some advice to fix the issue that would be really great
Sounds like an issue that IMEI is conflicting :'(
Low end cheap bro.....
First of all, thanks for the response
But I am not getting the answer clearly
Can you please explain more and what should I do
Do I need to contact ATT or something
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
SDC_Bolts said:
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I know this is a software bug. When I called VZW when I first had the issue the associate told me this. But he also said this issue didn't effect all the devices. He suggested taking it in and swapping the phone for another. I am just frustrated that VZW doesn't have their stuff together because yesterday I was on the phone with another person to check up on the situation since I hadn't heard from them in 5 days. She told me that they had fixed the issue, it was a manufacturing defect and new phones were being shipped out. Sounds like she didn't know what she was talking about because she couldn't ship me a phone, not unlike you situation. However she assured me that the VZW stores were shipped "new" phones with this issue has been fixed. She said to go to the nearest store and swap out the phone again.
I got to the store and they basically told me to piss off. Even though this lady put notes in my account to swap the phone. I just wish VZW would inform all their employees of this issue so they are all on the same page because every VZW employee is saying something different to me and its really starting to piss me off. One employee is saying its a hardware issue the other is saying software. GET IT TOGETHER!
I'm almost to the point where I want to take the phone back entirely.
Sorry just have to vent a little bit. :laugh:
I understand, I really debated on this phone or wait for Z2 (if coming to Verizon), G3,possibly even S5. But decided on build quality of this phone. Buddy at work got his the day after release and has had no problems at all. Only issue with mine is the ERI voice roaming deal, just annoying really. The guy on the phone did mention that newer phones would have the issue resolved but he eluded to it being a software issue and was going to have them send me one of the newer models they had in. Hope you get your situation resolved.
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
pj1980 said:
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
Click to expand...
Click to collapse
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
htcdude123 said:
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
Click to expand...
Click to collapse
I had this very same issue. Troubleshot with all kinds of people. Even used the Sim from my wife's. Same thing. Its the phone/software. Took it back and swapped it and problem solved immediately.
Tech support was unable to contact the phone. Under about->software in settings there was no eri number (all my other phones have 5). It wasn't just voice roam but data roam as well.
Sent from my Nexus 7 using Tapatalk
I am still convinced that this is software related. but this is the latest conversation I had via chat with VZW. She is claiming hardware.
Please excuse my typos I was at work and trying to double task at he same time.
Please hold for a Support Representative to assist you.
Thank you for contacting Verizon Wireless.
Your Chat Session ID is --------------------------.
My name is Lain, how may I assist you?
Lain: Good morning what can I help out with today?
HTCdude 123: I have an on going issue with my phone that needs to be addressed
HTCdude 123: there are notes on my account about the issue that I am having on my htc one m8 with the voice roaming
Lain: Sorry to hear that you've been running into some problems with your phone and voice roaming HTCdude 123, especially with a brand new device like the M8.
HTCdude 123: the last person I talked to wanted me to go to a Verizon store and exchange the device for another. She put notes in my account to make sure they would even though I have already exchanged the phone under the 14 day no hassle but the store wouldn't do anything
HTCdude 123: i want to know why i would be told something from Verizon by one person and another from someone in the store
HTCdude 123: I just want a phone that works
HTCdude 123: before i am forced to keep this phone because it passes its 14 day window
Lain: Thats terrible to hear and certainly not what should have happened! If you are having problems with your phone and you are within the 1st 14 days of having it the store you got it from should have no problems exchanging it for the same type of phone. Can I ask what happened when you went in?
HTCdude 123: i purchased the phone online
HTCdude 123: after getting the phone by mail i activated and had this issue. i called vzw they couldn't fix it and told me to go to a store to exchange it. i went to one store. they exchanged the phone and i still had the same issue. they couldn't do anything so they filed a trouble ticket and said they would get back with me
HTCdude 123: they never did
HTCdude 123: so 5 days later i contacted again asking about the status of the trouble ticket
HTCdude 123: the lady said there was an issue with the phone and it has been addressed all phones shipping out now are fixed. she was going to send me a replacement but there were none to send so she said to go to another store and they should swap the phone out again
Lain: Thanks those are good details to have, though of course an annoying problem to run into with a new phone.
HTCdude 123: i went to another store on my way home from work and the guy i spoke to woulnd exchange the phone because it had already been exchanged once. he told me it was a software update that needed to be addressed
Lain: So the store told you that there was going to be a software update, let me look and see what I can find on this. Can I have a minute or two to see what I can find?
HTCdude 123: yes
Lain: Thanks its appreciated
Lain: Thanks for your patience I'm still looking to see what I can find on any software updates on here
Lain: Thanks for your patience while I was checking on this and I do not show any details about a software update being in the works to resolve this. What I show on here is that we supposed to replace the device which since you are within the 14s of having your phone. I'm uncertain why the store said that they would not replace it for you and I'm sorry that this happened. I would recommend reaching back out to the store and I will note the information on here regarding this to help.
HTCdude 123: and what should happen if the store does the same thing?
HTCdude 123: you are telling me you don't see anything about any roaming issue with this phone?
HTCdude 123: no issue at all with the device?
Lain: The thing is that they shouldn't do so. The direction that we have been provided with on this issue with roaming is that it was a production issue and not software related and that replacing the device needed to resolve this
HTCdude 123: so you know that this is not a software related issue at all. its indeed hardware
Lain: Based off of everything I can see on thats right
HTCdude 123: where do you get your information? shouldn't the stores all have the same information? should Verizon not have pulled all of the old phones off the shelves and put out new phones with the issue resolved?
HTCdude 123: im asking all these questions because the last person i talked to online told me the same thing and the person at the store i went to exchange the phone told me something completely different
Lain: Yes all of our direct stores should have had this information and I wish that I could say why they did not. I'm just sorry that they did not and that you ran into a problem when you went it. I will make certain that all of this is noted on here to help when you go into the store. So long as you are within the 14 days of having this phone they will be able to help replace it.
HTCdude 123: i should be able to replace the phone even though i have replaced it already? because i was told that you can only do that once.
Lain: So long as you are not trying to go to a different model of phone and you are within the 14 day period they should be able to still replace it for you.
HTCdude 123: how can i be certain that they have a fixed models in stock?
Lain: Thats a great question and they should have them. What we have been told is that this problem was linked to a small number of the M8's
HTCdude 123: but the current shipment they have might be part of the batch with the same issue no? will they just keep replacing my phone till they find a good one
Lain: Thats an answer I do not have, though I wish that I did. I would expect at this point that the store should have received additional M8's to use due to this so you should not have to go through multiple replacements from here on this
HTCdude 123: ok. thank you for your time
Lain: Glad to help!
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Lain: Anything else that I can help out with today?
HTCdude 123: no thanks
Issue Temp Fixed
Ok guys, please hit the thanks button if this works for you.
Go to settings->App Manager->All-> scroll down to "Phone"-> click force stop.
It comes back after reboot, but at least its a start!
I would say this issue has now been solved. I ended up getting my phone exchanged again and the issue went away. 3rd time is a charm right? Either way I believe there was an update to the VZW M8 a month or so after its release that addressed this issue.
Hello everyone.
I tried to transfer my NET10 number to a Huawei Ascend mate 2 and now neither phone works.
The full story is: I went through the process of transferring my line (typed both MEIDs and phone number)
A few hours later my old phone still worked but I noticed a signal on my mate. There was no data connection yet obviously. I texted my old phone from my new phone and I noticed that there was a new number.
A few hours later the service to my old phone was cut off. I put in the correct APN and Finally! 4G LTE! My new phone still had a new number though; not the one I wanted to be transferred.
A few hours after that the service was disconnected from my new phone as well! I tried to call the new number that previously worked and it doesn't even exist now.
I called customer support and he wasn't able to figure out the problem. He said he'd call back but never did. Can anyone tell me how to fix this problem? I've never heard of anything like this.
Thanks for reading this whole thing, Chris
It has to be fixed on their end. Nothing can be done here
Yeah, after two calls to customer service, they told me that they would over-night me a new sim card.
It's been three days and now I have to wait over the weekend. I don't expect it to arrive Monday either honestly.
I've always been satisfied with net10's service, but GOD HELP YOU if you need any sort of assistance. I should have just took the hit and created a new number. Jeese.
I'll be honest that is what I do and I change my number a few times a year. Even when I worked for ATT I advised people just to get a new number. Because in the end it is the carriers choice if they want to let the number go and can cause issues