Database Info

[Q] desire dropping 99% of calls

i have just looked for a previous thread that i started but when i did a search for my name it comes up and says no threads found so i think it may have been deleted for some reason
my initial problem was with my desire, i bought it branded to orange from cex, i use vodafone so needed to get it unlocked, i took it to my local phone shop who unlocked it with an unlock code, it hadn't previously been used to make calls untill it was unlocked because it wasn't on the network i needed, anyway, as soon as i tried to make calls they would drop out constantly, couldn't hold 1 single call, some calls would last for a few minutes but would still drop out, i have tried everything suggested, using the aeroplane mode to try and sort it out and also changing the frequencies, none of this helped although when i tried to connect using only wmcda only the calls would drop out less and last a little longer...my firmware was never updated so the firmware on it was 2.1 .......i have since sent my desire of for repair/replacement and have contacted them today (since they have had it 3 weeks) and was told it is ready to be sent back to me and that it has had the mother board replaced...has anyone else had similar problems who had had a new mother board fitted and then the problems have stopped??? im thinking that when it comes back it will be as useless as a phone as it was when i sent it off
thanks

I don't have any ideas about the dropped calls, but here is your thread.
http://forum.xda-developers.com/showthread.php?t=776235

cheers, i couldn't for the life of me find it, even when doing a forum search for my name lol....strange

Weird problem with my Infuse

so here is the problem I am having with my phone(almost once a day)
I have unlocked it and I have been using for T-mobile
It shows carrier name and also signal strength but when i call any number it would ring but a person on other end would never receive it...same thing happens if someone else calls me they would call me and it would go to my voice mail and i would never receive their call...the only way to find out is when i txt some one it will give me an error saying failure some thing then i would know that the phone is having unusual problem again once i restart the phone it would work just fine then after few hours it will do that all over again..so far this is what I have tried in order to fix it....
odin to stock
tried different roms (froyo, gingerbread)
so here is my take it's not a rom problem..then what is it?
any help would be appreciated and thanks for taking the time to read my problem...

Have u called tmobile and gotten them to text u their settings? I was not getting mms and they sent me a text that i had to install then everything workef

but if it was a setting problem y would it work all this time? like I mentioned earlier that if I restart the phone or tun on/off airplan mode...it solves my problem for few hours...

if you have tried different roms that kind of rules that out which points back to possible network issues, and or hardware issue. how long has the issues been occuring for, and in multiple locations (outside of say a 5 mile radius) or just just one specifci area/location?
edit: maybe you have a different phone you can put your simcard into for a day or two and see if the issue continues?

well I bought this off of ebay and seller didn't mention anything regarding this issue but I think that person was having same issues. It's not a sim card b/c I have tried my sim card in other phones and it works even in iphone 4 originally i was using Iphone 4 I had to turn my sim to mini sim but to make it regular sim I just use the left over piece and it works in other phones w/o a problem. Like u mentioned I have been thinking it's a hardware issue...oh well i m getting rid of this phone pretty quick...thanks to both of u to take the time and answer me...

[Q] Can't text since porting my number

I recently left Orange (UK) and went with Virgin for a month and now I'm back with Orange. Each time I took my number with me except this time something has gone wrong. Ever since my porting day (Monday) I haven't been able to send a text, yet, I can make/receive calls, use data and even receive texts.
I originally thought my accidental wiping of the SMSC was the cause of the problem but having restored that (using this and asking them to give me a update text) it seems it was just a coincidence (although, I'm not convinced).
I have spoken to Orange four times this week and on Tuesday I was told that Virgin had not properly released my number and that it would be up to the porting department. Said department rang me the following day (Wednesday) and said that my number would properly port by midnight that night (i.e. by now).
I rang again today and Orange said Virgin had still not released 'the files' regarding my number and that it would be done by midnight. I poliletely told the lady that I didn't believe her and she's promised to ring me back tomorrow after it has been sorted.
To me, this all sounds a bit fishy. I don't understand how I am able to make/receive calls, etc. and just not send texts. Am I right to be suspicious? Has anybody experienced any similar problem? Does it sound plausible? Maybe I'm being too cynical but I'm getting sick of spending half an hour a day on the phone to them and still not being able to use my brand new phone how I'd like!
Thank you for your time and I hope someone can cheer me up!
P.S. For the record I have a Samsung Galaxy Nexus and I have tried a different sim in the phone which worked and my Orange sim in a different phone which didn't work. When a text fails to send I get no error whatsoever, just 'Message failed to send, retry?'.

I work for O2 & sometimes it has been known to happen. When you move a number by using a PAC Code, it moves the number but as there is no number on the account... It then closes/disconnects the account.
If there is a Porting problem, the Customer Service Adviser should have a chat with the Help Desk or Tech team as they can try and sort it. However, sometimes we advise customers to talk to there previous network provider as the port in completes correctly with us but not with them.
Hope that helps?

you really help me

Please use the Q&A Forum for questions Thanks
Moving to Q&A

nk7600 said:
I work for O2 & sometimes it has been known to happen. When you move a number by using a PAC Code, it moves the number but as there is no number on the account... It then closes/disconnects the account.
If there is a Porting problem, the Customer Service Adviser should have a chat with the Help Desk or Tech team as they can try and sort it. However, sometimes we advise customers to talk to there previous network provider as the port in completes correctly with us but not with them.
Hope that helps?
Click to expand...
Click to collapse
Thanks for your reply. They kept promising me it'll 'be done by midnight' on various days and obviously it hasn't. They keep saying this is Virgin's fault. Do you think it is Virgin's fault and that I could achieve anything if I rang them up (which I dread, I haven't liked their call centres)? If so, what would I say?
Cheers, Rowan.
Edit: I just rang them up again and they now say the porting completed and they still weren't sure so are sending me a new simcard. Fingers crossed!

[Q] Constant Voice Roaming Notification

I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!

htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk

SDC_Bolts said:
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I know this is a software bug. When I called VZW when I first had the issue the associate told me this. But he also said this issue didn't effect all the devices. He suggested taking it in and swapping the phone for another. I am just frustrated that VZW doesn't have their stuff together because yesterday I was on the phone with another person to check up on the situation since I hadn't heard from them in 5 days. She told me that they had fixed the issue, it was a manufacturing defect and new phones were being shipped out. Sounds like she didn't know what she was talking about because she couldn't ship me a phone, not unlike you situation. However she assured me that the VZW stores were shipped "new" phones with this issue has been fixed. She said to go to the nearest store and swap out the phone again.
I got to the store and they basically told me to piss off. Even though this lady put notes in my account to swap the phone. I just wish VZW would inform all their employees of this issue so they are all on the same page because every VZW employee is saying something different to me and its really starting to piss me off. One employee is saying its a hardware issue the other is saying software. GET IT TOGETHER!
I'm almost to the point where I want to take the phone back entirely.
Sorry just have to vent a little bit. :laugh:

I understand, I really debated on this phone or wait for Z2 (if coming to Verizon), G3,possibly even S5. But decided on build quality of this phone. Buddy at work got his the day after release and has had no problems at all. Only issue with mine is the ERI voice roaming deal, just annoying really. The guy on the phone did mention that newer phones would have the issue resolved but he eluded to it being a software issue and was going to have them send me one of the newer models they had in. Hope you get your situation resolved.

htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.

pj1980 said:
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
Click to expand...
Click to collapse
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.

htcdude123 said:
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
Click to expand...
Click to collapse
I had this very same issue. Troubleshot with all kinds of people. Even used the Sim from my wife's. Same thing. Its the phone/software. Took it back and swapped it and problem solved immediately.
Tech support was unable to contact the phone. Under about->software in settings there was no eri number (all my other phones have 5). It wasn't just voice roam but data roam as well.
Sent from my Nexus 7 using Tapatalk

I am still convinced that this is software related. but this is the latest conversation I had via chat with VZW. She is claiming hardware.
Please excuse my typos I was at work and trying to double task at he same time.
Please hold for a Support Representative to assist you.
Thank you for contacting Verizon Wireless.
Your Chat Session ID is --------------------------.
My name is Lain, how may I assist you?
Lain: Good morning what can I help out with today?
HTCdude 123: I have an on going issue with my phone that needs to be addressed
HTCdude 123: there are notes on my account about the issue that I am having on my htc one m8 with the voice roaming
Lain: Sorry to hear that you've been running into some problems with your phone and voice roaming HTCdude 123, especially with a brand new device like the M8.
HTCdude 123: the last person I talked to wanted me to go to a Verizon store and exchange the device for another. She put notes in my account to make sure they would even though I have already exchanged the phone under the 14 day no hassle but the store wouldn't do anything
HTCdude 123: i want to know why i would be told something from Verizon by one person and another from someone in the store
HTCdude 123: I just want a phone that works
HTCdude 123: before i am forced to keep this phone because it passes its 14 day window
Lain: Thats terrible to hear and certainly not what should have happened! If you are having problems with your phone and you are within the 1st 14 days of having it the store you got it from should have no problems exchanging it for the same type of phone. Can I ask what happened when you went in?
HTCdude 123: i purchased the phone online
HTCdude 123: after getting the phone by mail i activated and had this issue. i called vzw they couldn't fix it and told me to go to a store to exchange it. i went to one store. they exchanged the phone and i still had the same issue. they couldn't do anything so they filed a trouble ticket and said they would get back with me
HTCdude 123: they never did
HTCdude 123: so 5 days later i contacted again asking about the status of the trouble ticket
HTCdude 123: the lady said there was an issue with the phone and it has been addressed all phones shipping out now are fixed. she was going to send me a replacement but there were none to send so she said to go to another store and they should swap the phone out again
Lain: Thanks those are good details to have, though of course an annoying problem to run into with a new phone.
HTCdude 123: i went to another store on my way home from work and the guy i spoke to woulnd exchange the phone because it had already been exchanged once. he told me it was a software update that needed to be addressed
Lain: So the store told you that there was going to be a software update, let me look and see what I can find on this. Can I have a minute or two to see what I can find?
HTCdude 123: yes
Lain: Thanks its appreciated
Lain: Thanks for your patience I'm still looking to see what I can find on any software updates on here
Lain: Thanks for your patience while I was checking on this and I do not show any details about a software update being in the works to resolve this. What I show on here is that we supposed to replace the device which since you are within the 14s of having your phone. I'm uncertain why the store said that they would not replace it for you and I'm sorry that this happened. I would recommend reaching back out to the store and I will note the information on here regarding this to help.
HTCdude 123: and what should happen if the store does the same thing?
HTCdude 123: you are telling me you don't see anything about any roaming issue with this phone?
HTCdude 123: no issue at all with the device?
Lain: The thing is that they shouldn't do so. The direction that we have been provided with on this issue with roaming is that it was a production issue and not software related and that replacing the device needed to resolve this
HTCdude 123: so you know that this is not a software related issue at all. its indeed hardware
Lain: Based off of everything I can see on thats right
HTCdude 123: where do you get your information? shouldn't the stores all have the same information? should Verizon not have pulled all of the old phones off the shelves and put out new phones with the issue resolved?
HTCdude 123: im asking all these questions because the last person i talked to online told me the same thing and the person at the store i went to exchange the phone told me something completely different
Lain: Yes all of our direct stores should have had this information and I wish that I could say why they did not. I'm just sorry that they did not and that you ran into a problem when you went it. I will make certain that all of this is noted on here to help when you go into the store. So long as you are within the 14 days of having this phone they will be able to help replace it.
HTCdude 123: i should be able to replace the phone even though i have replaced it already? because i was told that you can only do that once.
Lain: So long as you are not trying to go to a different model of phone and you are within the 14 day period they should be able to still replace it for you.
HTCdude 123: how can i be certain that they have a fixed models in stock?
Lain: Thats a great question and they should have them. What we have been told is that this problem was linked to a small number of the M8's
HTCdude 123: but the current shipment they have might be part of the batch with the same issue no? will they just keep replacing my phone till they find a good one
Lain: Thats an answer I do not have, though I wish that I did. I would expect at this point that the store should have received additional M8's to use due to this so you should not have to go through multiple replacements from here on this
HTCdude 123: ok. thank you for your time
Lain: Glad to help!
Your chat transcript will be sent to ---------------------.com at the end of your chat.
Lain: Anything else that I can help out with today?
HTCdude 123: no thanks

Issue Temp Fixed
Ok guys, please hit the thanks button if this works for you.
Go to settings->App Manager->All-> scroll down to "Phone"-> click force stop.
It comes back after reboot, but at least its a start!

I would say this issue has now been solved. I ended up getting my phone exchanged again and the issue went away. 3rd time is a charm right? Either way I believe there was an update to the VZW M8 a month or so after its release that addressed this issue.

NET10: Tried to transfer number WEIRD things happened

Hello everyone.
I tried to transfer my NET10 number to a Huawei Ascend mate 2 and now neither phone works.
The full story is: I went through the process of transferring my line (typed both MEIDs and phone number)
A few hours later my old phone still worked but I noticed a signal on my mate. There was no data connection yet obviously. I texted my old phone from my new phone and I noticed that there was a new number.
A few hours later the service to my old phone was cut off. I put in the correct APN and Finally! 4G LTE! My new phone still had a new number though; not the one I wanted to be transferred.
A few hours after that the service was disconnected from my new phone as well! I tried to call the new number that previously worked and it doesn't even exist now.
I called customer support and he wasn't able to figure out the problem. He said he'd call back but never did. Can anyone tell me how to fix this problem? I've never heard of anything like this.
Thanks for reading this whole thing, Chris

It has to be fixed on their end. Nothing can be done here

Yeah, after two calls to customer service, they told me that they would over-night me a new sim card.
It's been three days and now I have to wait over the weekend. I don't expect it to arrive Monday either honestly.
I've always been satisfied with net10's service, but GOD HELP YOU if you need any sort of assistance. I should have just took the hit and created a new number. Jeese.

I'll be honest that is what I do and I change my number a few times a year. Even when I worked for ATT I advised people just to get a new number. Because in the end it is the carriers choice if they want to let the number go and can cause issues