I've had a number of problems with my Touch Pro, failing to obtain a GPS lock. I tried most suggestions on this site, but the GPS is nowhere as reliable as I had on my trusty N95.
I contacted HTC and got this response indicating that “very very few” people are having issues...
"Hello,
Reading through the troubleshooting you have performed, I can think of nothing else to suggest. You have cross tested with different GPS orientated software, tinkered with the internal settings all to no avail.
To date we are getting very, very few complaints relating to GPS issues on the Touch Pro, so I do not anticipate a "fix" for the problem you are facing any time soon."
...I think we should all contact HTC support (http://www.htc.com/www/CS_Mail.aspx)and make sure that is clear you are having problems with the GPS so they can investigate and fix ASAP
I contacted HTC earlier in the year, when they released 6.1 for the Kaiser. Since version 6.1, my kaiser gps performance was poor - in fact very similar to the TP. However i never heard back from them........
PS you need to remove )and from the end of the link in order for it to work
Today i've sent a email to HTC suport, complaining about the gps lag .
but so far I have'nt heared from them.
K, done!
I hope that this issue is resolved soon.
C'mon guys, everyone send em a message -- even if your device works perfectly. Take a hit for the rest of us.
This is what I wrote:
I have tried everything to get the GPS on the HTC TOUCH PRO to work as well as it should on all my other devices. Getting a fix takes FOREVER on this device and the lag can sometimes be horrible. There are SO MANY people with this issue that it's not funny (google or read the forums and you will see). Is HTC doing anything to resolve this issue? I just paid $3600.00 for three of these devices and am considering returning them for something with mroe reliable GPS. Is HTC doing anything about this? Thanks very much!
Click to expand...
Click to collapse
For the record, my GPS works fine, but the time it takes to get a fix could be helped (a couple of mins). This is after applying all the reg tweaks found herein, etc.
Xtreme XL said:
Today i've sent a email to HTC suport, complaining about the gps lag .
but so far I have'nt heared from them.
Click to expand...
Click to collapse
I did the same about 3 weeks ago, still nothing from HTC Bad support from HTC. They just do not acknowledge these problems....
request to HTC sent.
I have also sent my comment about GPS lag to HTC, asking when they start replacing phones
I sent 2 support requests. The first was replied to overnight, but didn't help at all. Was sloppy, spelling errors, didn't actually read what I said. The second asked for a more senior member to read my request and come up with a sensible solution. This took about 4 days.
I send an email too. I encourage everyone to do the same.
Maybe they will do something.
EDIT. @private69 has already an answer.
private69 said:
And their answser was he following:
"So far only two people have notified us about the problem, it would require significantly
more people complanining before a HOTFIX patch is released"
Click to expand...
Click to collapse
Original post here: http://forum.xda-developers.com/showthread.php?t=430993
Email sent, compared to my old Kaiser (RIP) which was pronto on acquiring the GPS, I'm usually lucky to acquire a signal before I get to my destination using a map... So absolute rubbish!
Try this AT YOUR OWN RISK to see if it helps:
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=25
It was originally released for the Kaiser, but all it is doing is replacing a DLL related to the GPS with an older, more reliable WM6 version. It works wonders for iNav on my Tilt, and it just may work on the Touch Pro as well.
cheer up!!
hmm..that's quite a good reply....
atleast they didn't reply that tp is a bussiness phone, and everything shouldn't work as it is only meant for business....
gps isn't necessary for business,
and so does multimedia playback capability,
and so does photo, and video recording,
and you shouldn't suppose to listen to whatever the other person that's on the other side of the call saying to you,
however you get some complimentary features such as auto answer in your pocket,
special broken screen design,
what else and you tell me....as the list goes on
by the way i see it, when they say they have bussiness in mind for TP,
they really mean it,
business for HTC
but not you owners of TP
Also, report ALL the problems that you found with your TP. It's very important. See this topic: http://forum.xda-developers.com/showthread.php?t=426585 (touch pro issues)
I've sent some e-mails, one answered (summarized) "[..]However I can also see that these issues do not effect everyone, we have had a lot of good feedback regarding this device[..]". And other couple of unsatisfied replies. But, after a while, a guy called Mike B. was nice and asked me to give him my cell number for calling me to discuss about the issues (since i don't own a TP I've gave him a phone number of another user that is disappointed about TP).
Contact:
http://www.htc.com/www/about_htc_bymail.aspx
http://www.htc.com/europe/CS_Mail.aspx
http://www.htc.com/europe/CA_Hotline.aspx
Try also info AT htc DOT com. If you send it directly to this e-mail there are more chances for a reply.
Don't give up! The more issues report, the better for all!
And mention to forward the message to "Mike Barton".
@moderators: Please make it sticky!
NotATreoFan said:
Try this AT YOUR OWN RISK to see if it helps:
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=25
It was originally released for the Kaiser, but all it is doing is replacing a DLL related to the GPS with an older, more reliable WM6 version. It works wonders for iNav on my Tilt, and it just may work on the Touch Pro as well.
Click to expand...
Click to collapse
Don't try this on TP. I got my own risk, after install cab file from this thread, my TP can't find GPS at any COM port, I had to uninstall it and changed GPSID registry back to original DLL file but no luck, my GPS found in COM4 but my TP can't receive any GPS signal. I have to hardreset.
hung_ng said:
Don't try this on TP. I got my own risk, after install cab file from this thread, my TP can't find GPS at any COM port, I had to uninstall it and changed GPSID registry back to original DLL file but no luck, my GPS found in COM4 but my TP can't receive any GPS signal. I have to hardreset.
Click to expand...
Click to collapse
Was just about to try this...thanks for the warning...
I still urge everyone to contact HTC about the GPS problems!
Hopefully we can get a software fix in the next ROM (if it can be solved by software)
Oh yes, it DOES work!
hung_ng said:
Don't try this on TP. I got my own risk, after install cab file from this thread, my TP can't find GPS at any COM port, I had to uninstall it and changed GPSID registry back to original DLL file but no luck, my GPS found in COM4 but my TP can't receive any GPS signal. I have to hardreset.
Click to expand...
Click to collapse
I am amidst of testing the TP's GPS capabilities as I've written in another thread, and I also tried this GPSID dll file. I have to say, that firstly it does work, although I used it a little bit differently. I simply copied the GPSID_QTC6.dll file into the windows dir, exchanged the appropriate files' names and I got a system with instantenious fix and far better reception - I got a fix indoors! BUT, the lag still remains ...
Testing continues ...
Greetings,
Hugo
Hmmm, also mailed a while ago to HTC about this issue and never gotten a response... This is my first HTC phone but their customer service leaves a lot to be desired so far.
I'll mail them again (and really feel the urge to give that dll fix a try)
Also mailed HTC...
probably will never got answer, but.. who knows.
hugo5 said:
I am amidst of testing the TP's GPS capabilities as I've written in another thread, and I also tried this GPSID dll file. I have to say, that firstly it does work, although I used it a little bit differently. I simply copied the GPSID_QTC6.dll file into the windows dir, exchanged the appropriate files' names and I got a system with instantenious fix and far better reception - I got a fix indoors! BUT, the lag still remains ...
Testing continues ...
Greetings,
Hugo
Click to expand...
Click to collapse
This didnt work for me either...the phone seems to think there is no GPS receiver installed at all. Using GPSTest to scan the ports and baud rates after using that DLL and doing a soft reset...no success.
I received a email from HTC folllowing on from my original, saying they have received a few more complaints.
KEEP EMAILING HTC, ITS SLOWLY GETTING THROUGH!
Well, I also tried the dll switch and although my phone can see the gps receiver I simply don't get any signal... no sattelites at all. So that's that for now.
Gonna mail HTC again today about the issue...
bump.
Could someone make this a sticky?!
Update: so far I haven't heard a thing from HTC (only that they got my email)
great sevice......
Related
I don't know why. My device was with the same configuration everytime and suddenly, the FM Radio stopped working.
It doesn't scan stations and it's impossible to search, while yesterday it did perfectly.
I also noticed that bluetooth actively refuses to start. When I try to enable it, the system appears to consume a lot of CPU and the wait animation remains there for some seconds. Then it disappears and the bluetooth indicator doesn't change. So it's always off.
I have switched from radio 1.58.25.14 to 1.58.23.21 and changed the OS ROM from bepe 0.58 to Black Widow and I have bepe's again.
I'm very upset because one of the features I use more is the FM radio. I can't imagine that my device is broken, and that the radio unit has a hardware failure
I bought it in the UK and I'm from Spain. In case of having to repair it, I will have to move the earth! So I hope that somebody has a solution for this disgusting situation...
:S
PB of BT tooo
SuperJMN said:
I don't know why. My device was with the same configuration everytime and suddenly, the FM Radio stopped working.
It doesn't scan stations and it's impossible to search, while yesterday it did perfectly.
I also noticed that bluetooth actively refuses to start. When I try to enable it, the system appears to consume a lot of CPU and the wait animation remains there for some seconds. Then it disappears and the bluetooth indicator doesn't change. So it's always off.
I have switched from radio 1.58.25.14 to 1.58.23.21 and changed the OS ROM from bepe 0.58 to Black Widow and I have bepe's again.
I'm very upset because one of the features I use more is the FM radio. I can't imagine that my device is broken, and that the radio unit has a hardware failure
I bought it in the UK and I'm from Spain. In case of having to repair it, I will have to move the earth! So I hope that somebody has a solution for this disgusting situation...
:S
Click to expand...
Click to collapse
Hi
Im in the same situation. Ive try many different flash with rom and radio but no positiv result. I dont have tested origin flash with spl and rom vodafone. Im so afraid of sending back the phone to htc. I cant wait
good luck ! (I dont use the radio so i dont know if it works...)
nooms 061 bepe
The longer I watch this situation the longer it seems to me, that flashing Radio 1.58.25.14 destroys your Bluetooth and FM-Radio unit. I don't know how, I suppose has something to do with routing too much power or god knows how, but more and more people which once flashed Radio 1.58.25.14 complain of broken Bluetooth and FM-Radio units...
Same here and Original ROM
I am using the original ROM and my BT is broken. I've hard reset and still the same.
Ohhhhhhh HTC.
The each new device, on step back in quality.
Has anybody figured out when the MEIZU M8 will launch?
-Feaps
I have an HTC Touch Cruise. Bluetooth and FM Radio was working, and at some point it stopped.
The device has the original ROM -- no hacks.
I used this successfully: http://esl.sun.ac.za/keyboard/
This required the installation of the .NET 2.0 framework.
Sometime after both the Bluetooth and Radio stopped working. I doubt it has to do specifically with the custom keyboard driver. The problem does not seem to be isolated to any ROM (e.g., 1.58.25.14) , although perhaps the ROM can aggravate whatever it is that breaks the FM and bluetooth.
Perhaps those who have experienced this problem could post exactly what they used the bluetooth for, what they installed (if anything), the state of the device as best they remember before and after the failure, etc?
BTW, I have a support ticket with HTC -- they told me to contact their RMA.
thethirdhalf said:
I have an HTC Touch Cruise. Bluetooth and FM Radio was working, and at some point it stopped.
The device has the original ROM -- no hacks.
I used this successfully: http://esl.sun.ac.za/keyboard/
This required the installation of the .NET 2.0 framework.
Sometime after both the Bluetooth and Radio stopped working. I doubt it has to do specifically with the custom keyboard driver. The problem does not seem to be isolated to any ROM (e.g., 1.58.25.14) , although perhaps the ROM can aggravate whatever it is that breaks the FM and bluetooth.
Perhaps those who have experienced this problem could post exactly what they used the bluetooth for, what they installed (if anything), the state of the device as best they remember before and after the failure, etc?
BTW, I have a support ticket with HTC -- they told me to contact their RMA.
Click to expand...
Click to collapse
Before getting broken I had a strange failure when I was sending a picture with my Polaris. The other device received the picture, but when I checked it I saw that only the first half of it was rendered. The rest was corrupted on the screen.
While the trasfer was being made, I remember that I saw an error, but I don't know what it said.
BT worked for some days after this.
The FM radio used to work, but I noticed that, from time to time, it didn't start. I had to re-scan to make it work.
I sent it to the Technical Support and I received it yesterday, but... THEY DIDN'T SOLVE THE PROBLEM, so I'm really upset. I sent a complain to them and published a post in my weblog for everybody to know how the HTC customer support works in Spain.
I hope that somebody could find a software solution for this ANNOYING issue.
PB of BT,
Hi,
Your experience is very worrying !!! I was thinking to send my polaris to HTC very soon, but Im not so sure of doing it now !
Please tell us every new info about this.
thank you !
nooms
Aserg 3
radio 164...
Sfr Illimythics
Hi,
My Cruise has the same problems. At the begining, internal phone speaker don´t works sometimes and now, no Bluetooth and no radio with original ROM and without any change.
Today i have sent it to HTC.
This problem is becoming usual........
Regards from Spain.
Radio Died too
Hmmm,
I've just been away on business and half way through the week, the radio on my O2 Orbit2 died as well.
The radio turns on but can't find any channels when scanning, just giving a shash sound and you can't even dial in a frequency - nothing.
At the same time it also appeared to partially corrupt my sd card as I couldn't use media player to play any music tracks.
After a hard reset when I got home and reformatting the sd card, I can play music once more but the radio is dead.
It's not the end of the world but I did enjoy listening to the radio. I think I'll mail O2 and see what they have to say.
Cruise Problems
I've had mine now since mid March and all (touch wood) is working well. I find that a lot of post throughout this board indicate hardware problems after doing ROM upgrades. Personally, I'm from the old school of thought that states, if it ain't broke then don't fix. I now that people like to experiment with ROM changes etc., But I feel, that once you do that, you irrevocably change the phone's condition, even if you switch back to the original ROMs. Having said all this, I admit that I'm no expert, so take what I say, with a grain of salt, so to speak.
Kidcom
Non-conclusive
kidcom said:
(...)a lot of post throughout this board indicate hardware problems after doing ROM upgrades.(...)
Click to expand...
Click to collapse
Well, Kidcom, the problem is there are lots of people also telling that no ROM upgrade was done and their phones also got messed up.
I wonder if the recent production units are also having faulty units. I have a reply from HTC to contact support and get an RMA, but I am in Brazil and I feel like the local HTC comes out with the local Cruise so that I can get a local RMA rather than shipping it overseas (which is a pain in the neck paperwork with Customs).
Did anyone find out a fix for that or is it a real faulty batch that reaquires manufacturing intervention?
Best,
-Feaps
The bluetooth/FM-radio/headset hardware problem exists since the beginning of HTC Touch Cruise. See, for instance:
http://forum.xda-developers.com/showthread.php?t=383280&page=7
Thus, the problem is proved to be the motherboard hardware design mistake.
Once happened, there is no software fix (including recent "hot" fixes by HTC) to the problem. Most devices experience that in just few months (four in my case) after purchase. However, HTC provides no reply (at least to me) and denies to call back the devices.
Same problem on my Touch HD
HTC Cruise Radio FM-Bluetooth-Read M.Cards K.O.!!!
I have the same problem after 10 days of the buying!!!
But in addition to the FM Radio-Bluetooth,doesn't read most Memory Cards.
Send to HTC for replace the motheboard.
Very,very good!!!
sorry for my English
Assistance HTC
Received today (Replaced Motherboard)
I am very happy for the time to repair and the result (Perfect), I can only applaud the Assistance HTC "although initially I was doubtful."
nicsarnero said:
I have the same problem after 10 days of the buying!!!
But in addition to the FM Radio-Bluetooth,doesn't read most Memory Cards.
Send to HTC for replace the motheboard.
Very,very good!!!
sorry for my English
Click to expand...
Click to collapse
Was a few weeks ago, and now I have 2 replies to my original question:
The GPS performance seems to be sluggish on my HTC Touch Pro. I have tried a few different gps programs with no success. There is a 5 second delay in following with the gps. Are there any settings that I can try to improve this? Is there a known solution?
So I got a reply back today:
Thank you for contacting HTC Support.
There is no known problem for slow GPS pickup time at this moment.
To speed up the time for locating your position, please use QuickGPS from Start>Programs>QuickGPS.
You can also perform soft resetting the handset and try the GPS software again.
I replied back about how I don't have an issue with getting satellites and got this back:
You can try to increase the baud rate on your handset's GPS Com port.
You should be able to change that from your GPS software's settings.
Try to put in the value greater than 9600.
Also you can expect a slight delay if you have a poor reception.
For that you can try using an external antenna to boost the reception.
Also you can perform hard reset or update the ROM to latest version if everything fails.
If there is a software issue regarding GPS, performing hard reset or updating the ROM will solve that.
Apart from that we do not have other work arounds at this time.
Please be advised that performing hard reset or updating the ROM will erase the internal memory so please back up your data before doing so.
I'd just thought I would post my info here for everyone incase it can help...
Thanks...
It seems like the people at HTC support do not understand what we are talking about.
Here's my support session with HTC support
Me
I'm having problem with the built-in GPS.
Firstly, the speed of GPS update is slow. For example, when I make a turn, it does not update this on the spot. After a about 5-10 seconds, then only I see the update. I also owned an external Garmin 10 GPS. Using it, everything is speedy.
Secondly, if I stop moving, I need to move several metres before the GPS starts working. This render the build-in GPS useless when I'm walking, as I need to walk several metres before I can see the changes.
Thanks.
Click to expand...
Click to collapse
HTC
Thank you for contacting hTC International. With regards to your query on setting up GPS, we have attached the “Guide for Setting Up GPS” for your reference. You may also want to download the mapking installation guide via www2.mapking.com for more information. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
Click to expand...
Click to collapse
From the reply, it is understood that the HTC support does not read my post at all. Anyway the attached file is in Chinese. For goodness sake, I played along with him/her as he/she made it sound like Mapking is available free of charge for Touch Pro.
Me
Hi, I've gone to http://www.mapasia.com/AD/HTC/HTC_TYTNII_ENG.htm and I can see that only TYTNII and Cruise are offered. Is there any version for Touch Pro? Thanks.
Click to expand...
Click to collapse
HTC
please do download the mapking2007 version for your Touch Pro, it's can support your device. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
Click to expand...
Click to collapse
By this time, I tried to make my point, again.
Me
I understand that I need to purchase the map for Mapking 2007. Is this correct? Anyway, my main problem is actually not regarding the inablity to use the GPS because of not having any GPS software. The main problems that I'm concerned with is: A) If I'm using the GPS while walking, the GPS would not show any movement (I tried with both Mapking and Garmin Mobile XT) until I move for several metres away (without stopping) from my starting location. If I stop, the GPS will stop the movement and I need to start walking several metres before it start functioning again. B) There seems to be a great lag in the GPS reading. The reading is updated several seconds (sometimes up to 30 seconds) after I passed a certain point. The simplest is at junctions. If I make a turn, it is not updated until several seconds after that. This happens for both Mapking and Garmin Mobile XT. To be sure that this has nothing to do with the application used, I tried using the HTC Touch Pro with my Garmin Mobile 10 receiver. Using this device, there is no such lag. Thanks.
Click to expand...
Click to collapse
HTC
With regards to your query,for the GPS function used on touch pro,you need to download this software:MAPKING and also purchase the maps from them.Their website is www2.mapking.com If you have any problem downloading and installing or using,you can call this number to help you:68371582. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
Click to expand...
Click to collapse
But just as before, the HTC support seems to be interested in trying to sell Mapking. Again, I tried to make him/her understand my point.
I understand that I need application like Mapking to utilize the GPS function. The only this is, you are not reading my query in details. I have no problem with the software. I'm now querying regarding the problem I'm facing when using the GPS. So, I'll be repeating myself again: A) If I'm using the GPS while walking, the GPS would not show any movement (I tried with both Mapking and Garmin Mobile XT) until I move for several metres away (without stopping) from my starting location. If I stop, the GPS will stop the movement and I need to start walking several metres before it start functioning again. B) There seems to be a great lag in the GPS reading. The reading is updated several seconds (sometimes up to 30 seconds) after I passed a certain point. The simplest is at junctions. If I make a turn, it is not updated until several seconds after that. This happens for both Mapking and Garmin Mobile XT. To be sure that this has nothing to do with the application used, I tried using the HTC Touch Pro with my Garmin Mobile 10 receiver. Using this device, there is no such lag. Thanks.
Click to expand...
Click to collapse
And until now, I have not received any reply. It has been a week.
well.... at least you got an aknowledgement from them! I have not heard anything since i send an email 4 weeks ago.
Interesting aswell is that they mentioned about an external GPS antenna in the previous post, but the Touch Pro has no option for an external antenna!
ardsar said:
well.... at least you got an aknowledgement from them! I have not heard anything since i send an email 4 weeks ago.
Interesting aswell is that they mentioned about an external GPS antenna in the previous post, but the Touch Pro has no option for an external antenna!
Click to expand...
Click to collapse
HTC has one of the worst Tech service in the world. But they are the leaders in WinMo so they dont worry about it....
They sound really stupid with their replies. Probably someone can direct them here so they really understood what we meant.
HTC support seems to be increadibly crappy...
Sent them 2 mails about the GPS issue (to different sections) and haven't seen a response so far (first one is 3 weeks ago or so, second one over a week).
Also the replies above indicate they hardly even read the mails but type some standard reply without actually thinking of the problem or a solution.
It's also incredible that they would not know about the issue and aren't working on it (from other people I understood they DID know and were working on it... yay for contradiction in replies). This is one of their flagship models, you'd expect they'd atleast have decent intentions of maintaining or supporting it...
Nah, I like the phone overall but their support is a big minus.
Htc Support Answer
Hello,
Like i said you in my last post i make a lot of call to HTC SUPPORT.
Today i receive an email from HTC SUPPORT :
"Good Afternoon,
Thank you for contacting HTC Europe.
HTC are aware of the issue you have described in your E-mail and we have escalated the issue to our technicians, we hope this will be resolved shortly. Please send in any other information that you think might be relevant such as which GPS Navigation Program you are using and which third party software programs you yourself might have installed. Send these in with the above Reference number in the subject field. Thank you very much for your input."
So may be HTC make an Hotfix.
So il you encoured the same probleme of your HTC Diamond GPS please send an email to HTC SUPPORT !!!!
Here my email so support :
"Inquiry Type:Technical Support
Inquiry Description:Can you make a Hotfix for diamond and touch pro For GPS: The GPS lag 50 meter when i driving, when i walk the gps not move, its move after 25 meter this is a big probleme. Thanks in advance."
@+++
Private69
the replies above are an evidence that those ppl don't read or don't understand what they are reading...i am still waiting for the first htc devcie that works just out of the box, it's always the same story with their crappy devices missing drivers or having crappy hardware!
Isn't the "walking not update" the static naviagtion thing you have when using Sirf Star III?
Baiscally, the GPS chip ON PURPOSE sends no position update if you move slower than 5 km/h. This was introduced to disable a "crawling" effect, when you stop in one point, but your GPS marker crawles around back and forth due to small GPS signal distrubances.
For Sirf Star III, you could disable this with a special tool, and then you could easily navigate while walking.
kocureq said:
Isn't the "walking not update" the static naviagtion thing you have when using Sirf Star III?
Baiscally, the GPS chip ON PURPOSE sends no position update if you move slower than 5 km/h. This was introduced to disable a "crawling" effect, when you stop in one point, but your GPS marker crawles around back and forth due to small GPS signal distrubances.
For Sirf Star III, you could disable this with a special tool, and then you could easily navigate while walking.
Click to expand...
Click to collapse
My Garmin 10 Receiver is using Sirf Star III and it has no such problem.
danielherrero said:
HTC has one of the worst Tech service in the world. But they are the leaders in WinMo so they dont worry about it....
Click to expand...
Click to collapse
Actually from my experience, O2 Asia is also one of the company which has one of the worst Tech Support. Since its shutdown and replaced by MWG, the support is still the same. It is exactly like HTC support. They are not listening to what you are telling them, they just simply answer with standard script.
And, if they can't solve it (actually they never want to solve any problems), they would just ask you to hard reset.
at least HTC knows of our problem
I can agree to HTC having a bad support system.
I think it is about their structure.
I don't know exactly how many level HTC global support has, but at least I know of "level 1 support", as I have daily mail contact to them due to my already 2nd faulty TP which I had to sent back for DOA (dead on arrival) replacement.
My first device was S/N HT832... (which means built in CW 32 of year 2008).
That one had black paint falling off and big GPS lag.
My replacement device was S/N HT833... (built one week after my first TP).
I couldn't even test if paint will fall off or GPS will lag, as the HW keyboard did not work correctly, so I sent it back at the same day I received it from EuroTwice (which is HTC service partner for Germany & BeNeLux).
Now I am waiting for my next replacement and I asked them to make sure to send the latest build version, hoping that HTC has improved at least on the HW problems I faced with my first two TP.
All this sending back, testing, replacing,... process for my first and now also second device is now going on for more than two month.
Lucky me I still have my Tytn working, as normally I start playing and trying different new roms on my old devices.
This is where I am coming back to HTC support structure.
We normally talk to 1st level support, who are not really sitting in HTC, but are just a call canter partner.
Those people are normally nice and friendly, but do not know much about HTC devices, known problems and of course can not make any decision at all.
I think they send all our inquiries to HTC master support located in UK for internal processing and making a decision or giving detailed feedback.
Judging by the time it takes to get this feedback, I believe HTC Master support in UK also have to forward our requests to a 3rd level (maybe in Taiwan or somewhere else where HTC engineers are located).
You can see, this structure can not lead to good customer service, as it is too deep and complex.
I hate when I talk to people who have no idea about the device itself, and just reply by copy&paste of standard text from their manual provided by HTC.
One good thing at the end of this long story is, that HTC seems to know of our GPS lag problem.
As part of one of my mails I wrote to them:
"Is HTC aware of overheating GPS module which leads to GPS not working correctly (lag or no fix)? If yes, which device built has an effective fix for this problem?"
Reply from HTC (2nd or 3rd level support via my contact at 1st level support):
"We are monitoring GPS on the Touch Pro, but not necessarily for the module overheating. We are looking at poor GPS fixes, i.e. where the device is reporting a fix some 100m from its true location. However, we shall make a note to see if any customers are noticing overheating alongside poor fixes, etc."
From this is suggest, that we all register the problems we have with our TP via the HTC website.
Just follow this link: http://www.htc.com/www/CS_Mail.aspx
and make HTC aware of any little problem you experience.
The more people report, the more attention HTC will give to each certain problem, and the earlier we might get a hot fix.
This community is very strong. Every time I come her I see 50 or more people reading TP forum.
If all of us contact HTC via the link above, I am sure they will move (somewhere and somewhen).
Regards,
ARo
Its longer than week ago i sent them my complaint about GPS, no answer yet. Im going to send another one, because i had to do 3 master resets within 2 weeks (stopped synchronising with PC, people didnt hear me when calling).
yahu said:
Its longer than week ago i sent them my complaint about GPS, no answer yet. Im going to send another one, because i had to do 3 master resets within 2 weeks (stopped synchronising with PC, people didnt hear me when calling).
Click to expand...
Click to collapse
PLEASE say youve tried a cooked ROM?
It's not a problem, it's a feature
It was introduced recently in Sirf Star III - enabled devices. See this - http://www.gpstuner.com/forum/viewtopic.php?p=4156&sid=8381e795aa3f043ec6bb5a26c3a1b0e9
mrvanx said:
PLEASE say youve tried a cooked ROM?
Click to expand...
Click to collapse
im using the standard rom, im a bit afraid to install another
and now again the phone starts to syncing calendar for 1 hour :-/
kocureq said:
It's not a problem, it's a feature
It was introduced recently in Sirf Star III - enabled devices. See this - http://www.gpstuner.com/forum/viewtopic.php?p=4156&sid=8381e795aa3f043ec6bb5a26c3a1b0e9
Click to expand...
Click to collapse
Thought that was dismissed already as an explanation...
Can you link to it?
kocureq said:
It's not a problem, it's a feature
It was introduced recently in Sirf Star III - enabled devices. See this - http://www.gpstuner.com/forum/viewtopic.php?p=4156&sid=8381e795aa3f043ec6bb5a26c3a1b0e9
Click to expand...
Click to collapse
Yes, a feature that can be disabled. Anyway, I owned a Garmin Mobile 10 which is also using Sirf Star III chipset and comparing it to Touch Pro's GPS, Touch Pro's GPS is terrible.
By the way, Touch Pro is not using Sirf Star III chipset.
Sure, but "maybe" they've introduced a similar feature, it's just not documented so clearly?
I had Eten M700 with Sirf Star III and Touch Pro GPS is indeed worse.
Anyone noticed the GPS Fix fix on the o2 UK website..?
i noticed it ! installed it and the only thing it seems to visably install is quickGPS..
BUT it seems to work! Using copilot 7 i got a fix in under 10 seconds... seems to have definatly done the trick - only time will tell if this continues!
On another note ive heard a rumour from o2 that they are woking on an updated rom that should be out sometime over the next moth or so that will fix other problems with the serra including battery drain....
Garyph77 said:
i noticed it ! installed it and the only thing it seems to visably install is quickGPS..
BUT it seems to work! Using copilot 7 i got a fix in under 10 seconds... seems to have definatly done the trick - only time will tell if this continues!
On another note ive heard a rumour from o2 that they are woking on an updated rom that should be out sometime over the next moth or so that will fix other problems with the serra including battery drain....
Click to expand...
Click to collapse
o0o - cool.
Could you upload the file? I don't have a Serra, but want to take a look..?
I have changed the ROM on my serra and now get a fix very quickly every time. What I have not cured is the slight lag whilst using the sat nav. Sometimes this seems OK but is a pain when going round a big roundabout and not sure what exit to take, as the device is a little behind.
Any feedback as to if this fix helps would be great.
Can anyone test speed lag? When you come to a complete stop and your speedometer reads 0, how long does it take for your GPS app to read 0?
Here's the link to o2's exe which install it on your Serra via the PC. They wanted a serial number to download it, but HTC123456789 worked fine lol.
I heard there was suppose to be a new rom from HTC to "fix" the GPS lag problem. Who knows when it will be "official" but you can bet it will show up on XDA before anywhere else
Aar0n said:
Here's the link to o2's exe which install it on your Serra via the PC. They wanted a serial number to download it, but HTC123456789 worked fine lol.
Click to expand...
Click to collapse
From the filename it does look like it just installed QuickGPS
It is indeed just Quick GPS, but it works.
Without this application a lock could take upto 20mins.
With quick gps, it takes less than 2 mins.
Well done to HTC / O2 for taking action against an ongoing issue.
The workarounds have been good, but im glad to see an official fix.
itsnotmeeee said:
It is indeed just Quick GPS, but it works.
Without this application a lock could take upto 20mins.
With quick gps, it takes less than 2 mins.
Well done to HTC / O2 for taking action against an ongoing issue.
The workarounds have been good, but im glad to see an official fix.
Click to expand...
Click to collapse
Is this the same quickGPS that comes with the stock ATT FUZE and most of the Fuze ROMs?
jank0023 said:
Is this the same quickGPS that comes with the stock ATT FUZE and most of the Fuze ROMs?
Click to expand...
Click to collapse
no, but it is the same one as the latest raphael rom from htc.
this one is: 1.0 1815.2630
while some cooked rom have (for example RRE): 1.0 1817.3430
cant get it to install, it gave me a wrong rom verison error.
itsnotmeeee said:
It is indeed just Quick GPS, but it works.
Without this application a lock could take upto 20mins.
With quick gps, it takes less than 2 mins.
Well done to HTC / O2 for taking action against an ongoing issue.
The workarounds have been good, but im glad to see an official fix.
Click to expand...
Click to collapse
itsnotmeee, you have your GPS working with this and no other tweaks ?
Can someone not in the UK\not on O2 verify that it does actually work
It could just be tweaking QuickGPS to work better with O2's towers
I don´t know if I am of any help here, but my Touch Pro came with Quick GPS pre-installed and didn´t help me from experiencing the same problems many others reported about earlier: no fix, losing fix. It seeemed always to work after a fresh reeboot, then after using tomtom for e few times (probably) the logging of sattelites prevented the dwvice from getting a fix.
I did the registry tweaks which solved the problem, however TT7 is still lagging if only slightly. This neither worsened nor improved after editing the registry.
Using ROM 1.90.407.4GER
Radio 1.02.25.19
that is the situation I am in
I have once again done a hard reset to start from scratch
I think I have mangaed to get a fix 3-4 times and all when testing, I have not yet used the GPS in anger as it refuses to get a fix when I actually want to use it
I have tried TT and now iGo
google maps got me a fix once only
I've been playing with different versions of TomTom on my Verizon Touch Pro2. They load OK, but then when I get in the car, it's really slow. By that, I mean that movement of the "car" is really slow, so it's not keeping up with my location on the map. I'll make 3 turns and the screen will still show me making my first turn.
I've used this same TomTom software on an HTC Titan (xv6800), Vogue (Touch), and it runs fine on those.
Any suggestions? I've performed a hard reboot, etc. I wonder if there's a GPS driver that's causing problems.
What's strange is that the GPS is really accurate when I'm using Google Maps, Bing, etc. The "lag" only occurs with TomTom software.
I experienced the same issue today. I tried this and it seemed to improve. I set the gps to "other" and manually set it to com4 and 4800 baud rate and the speed was more accurate. Its not spot on but it was much better. A temporary fix until someone with more experience then myself can tweak the software or TP2 to improve it.
Same problem here.. there was a gps patch for the gsm version. maybe soon we'll get our own.
see: http://forum.xda-developers.com/showthread.php?t=553094
The only way that I've found to reduce the GPS lag while using TomTom is to:
1. Start TomTom
2. Change the GPS configuration. Here's where it's a bit strange. I get better performance if I switch from one type to another. So, if I started with "other NMEA GPS receiver" and then switch to "other Bluetooth GPS receiver," I see a difference. However, I need to re-configure each time I close and re-open TomTom. The setting doesn't seem to stick.
I ran the registry mods in the post i mentioned above, and it seems to be working fine now.
Check around page 10.
you're lucky. I can't even get TomTom 6 to load on my TP2. It worked on the TP just fine after jailbreaking it.
Soooo, if anyone knows how to get tomtom working please let me know.
fronc said:
I ran the registry mods in the post i mentioned above, and it seems to be working fine now.
Check around page 10.
Click to expand...
Click to collapse
Great thread, but unfortunately that is only working on GSM and I believe the one who started the thread is on VZW which is CDMA (as per his signature). Until they can develop one for CDMA, the radio update & registry changes on that thread wont help us on VZW. I'll keep an eye on that thread though to see if they develop one for us.
devir said:
you're lucky. I can't even get TomTom 6 to load on my TP2. It worked on the TP just fine after jailbreaking it.
Soooo, if anyone knows how to get tomtom working please let me know.
Click to expand...
Click to collapse
I am using TomTom 7.916.9189. Try that build. I haven't used TT6 in over a year.
PRBajista said:
Great thread, but unfortunately that is only working on GSM and I believe the one who started the thread is on VZW which is CDMA (as per his signature). Until they can develop one for CDMA, the radio update & registry changes on that thread wont help us on VZW. I'll keep an eye on that thread though to see if they develop one for us.
Click to expand...
Click to collapse
I am on VZW. See the build in previous post.
I can attest it works just fine now.
fronc said:
I am on VZW. See the build in previous post.
I can attest it works just fine now.
Click to expand...
Click to collapse
Thanks for the info, Ill give it a shot.
Hi all!
Been all over the forum looking for a solution. From what I understand I think I have a faulty handset but it's just come back from from repairs (for other problems) with updated rom/radio. Seems a little strange as it was working before I sent it, now its not.... Same handset...
When I run Google maps and Waze they both see the GPS but it wont pick up any satellites...
Before you say it, i've tested this on the road, in a field .ect so it isnt the signal, tried setting it up manually in google maps, still no joy.
Am I going to have to be without my baby for another week?
Any advice would be welcome, thanks in advance
Hi mate...
I offer no helping hints.. but I got mine back from HTC HK for a shattered screen and had the same problem. I had to return it to HTC to fix, its been about 2-3 weeks and still no answer. They initially told me that its may be just the GPS or associated chip set wasn't plugged in properly... So they will fix it with out charge (incl. freight chargers)
So your not alone with this problem
Try gpstest free fom this page to just test your gps inpriciple excluding any other apps:
http://www.chartcross.co.uk/
Thank you
why_999 said:
Hi mate...
I offer no helping hints.. but I got mine back from HTC HK for a shattered screen and had the same problem. I had to return it to HTC to fix, its been about 2-3 weeks and still no answer. They initially told me that its may be just the GPS or associated chip set wasn't plugged in properly... So they will fix it with out charge (incl. freight chargers)
So your not alone with this problem
Click to expand...
Click to collapse
Thanks for the reply mate. Was beginning to think it was something i had done,
The main thing that baffled me was its the same even after a Hard reset and standard settings.
At least I know what I have to do. Cant believe I've got to send it off again..
Last time was for a faulty board, what next?
Back to the old Nokia 9500 then... Sigh...