Database Info

[SPOKE TOOO SOON] Sick and tired about Radio issues :( :(

Hi!
I'm soooooo damn tired facing thousands of radio issues day in and day out
I'm using radio rom 1.15 and i find it extremely buggy . I looked through the forums and noone seems to be complaining, so i wonder if i'm the jinx here :/
The problems i face are -
1. All of a sudden i cant make calls. It throws a notification popup saying "The call has failed". Thanks! The only way out....restarting the radio. And yea, thats a nightmare too....going to comm manager, switching of phone, and switching it back on....the damn thing doesnt work right AT ALL! I switch it off....and push the button again to turn it back on, nothing happens....i push it again and again and again a million times....it gets too painful. So what do i do instead? soft reset
2. My gprs connectivity goes for a toss every now and then. again, the same ordeal....it never connects until i soft reset or restart the radio.
3. The worst part, when the phone module has taken a crap....i.e....reached a state where no calls go thru (refer problem 1.), i cant even receive incoming calls! The person calling me gets a ringing tone, but my phone's a dead corpse here. All messages sent to me are "apparently delivered" but nothing shows up here....
Is it just me?
Is there a better radio rom?
I restart my phone roughly 5 times a day, once in the morning when i wake up WITHOUT FAIL....and all this is getting to me really bad :-/
San

Well i see you are from Banglore,im from Hyderabad,i have been using the 1.15 radio for ome time now with the pdav latest rom(.09) sometimes my phone acts a little strangely like when receiving a call sometimes the incoming call icon stays there for about 10sec before the screen comes on the call status one.I switched over to radio 1.09 which i found the most stable on my O2 exec,but in my experience radio roms also behave differently depending on location,and also the os system try to use 1.09 as i found it the best for me in India.

Radio versions works differently depending on your location.
Try other radio versions.
Or better yet, just use the radio version that came with your device.
Do not upgrade your radio unless your having problems with it.
Like our friend here at xda-developers said, "If it's not broken, don't fix it."

arvind09 said:
Well i see you are from Banglore,im from Hyderabad,i have been using the 1.15 radio for ome time now with the pdav latest rom(.09) sometimes my phone acts a little strangely like when receiving a call sometimes the incoming call icon stays there for about 10sec before the screen comes on the call status one.I switched over to radio 1.09 which i found the most stable on my O2 exec,but in my experience radio roms also behave differently depending on location,and also the os system try to use 1.09 as i found it the best for me in India.
Click to expand...
Click to collapse
well, i've reverted back to 1.09, lets see if its any better!
i feel sooo sick sometimes, i think of buying another normal phone! But hell, i love my universal so much that i cant do it....i'd rather put up with all the $hit it throws at me... !
cheers, and thanks for ur help everyone! i'll post back and let u knw if its still coughing up!
San

Radio Rom?
If you are still having issues, also post back your OS Rom that you are running, this may also have some bearing on the underlying issues.
Cheers,
Beast

Using radio 1.15:
With Ivan's base it causes my device to experience problems with the phone and GPRS\3G
With Midget's base everything seems to work fine
(btw I have an O2 Exec - Just suggesting that it may be the differences in hardware...)

dreamtheater39:
Same problem here.... Since I (sim) unlocked my MDA-Pro I'm experiencing EXACTLY the same problems as you have.
I posted several items on this forum, no success till now.
I'm thinking of reassembeling my old MDA-Pro, which is sim locked but screen broken. replacing the screen with my new (sim) unlocked MDA-Pro and see if the radio problem is still there. Just to exclude if the problem can be (sim) unlocking the phone...
But it is VERY anoying, I must agree...
regards
arjan

Also,.. I've tried almoast every Radio rom!! still no success.. even te Original T-Mobile rom (ROm and radio) give me problems...
So can it be the Sim unlocking (V1 by Buzzdev)?
A.

adonker said:
Also,.. I've tried almoast every Radio rom!! still no success.. even te Original T-Mobile rom (ROm and radio) give me problems...
So can it be the Sim unlocking (V1 by Buzzdev)?
A.
Click to expand...
Click to collapse
Hi,
I doubt it is the SIm unlock.
I used Buzz's too, originally many Rom flashes past that.
I have Exec with Radio 15 and customised Rom with Midgets as base and no issues at all.
I would advise finding out what the latest Radio Ver offered by Manufac for your model and try that one for a bit.
Perhaps we should start a poll as to what each user is using and record Radio and OS Rom info with a comments section for any issues noted. It would at least help stablise WM6 builds.
Regards,
Beast

That damn radio issue!
I think it is time to stop discussing whether there is an issue and start looking for a fix!
First off: basically all HTC-phones have had a similar probblem, going back to the MDA 2. The key problem has been, that the data connection does not properly switch between mobile cells when you are on the move.
My device loses data connection every time I go into the parking garage, where there is no reception. Also, when I'm sitting in an area with very poor UMTS-coverage, the MDA-PRO loses connection after a few successful switches to GPRS. BTW: You can see you have a problem when Active Sync on the MDA says "Waiting for Network".
This wasn't such an issue as long as we didn't have the data connection constantly on. But, latest with the MS-Pushmail this has changed - the data connection is always on.
HTC and the operators have seemingly been working on this issue for quite some time. The only ROM on the MDA-PRO that was quite stable on this was actually the last T-Mobile WM-5 ROM.
With WM6 we are back to the issue. I no longer believe it is a problem with the Radio-ROM. Most likely is that there are differences in the driver dll. THis might explain why Midget's ROM seems to be better than IVAN's.
So, guys start troubleshooting!

Yes dreamtheater, are you running WM6? It is WM6 that seems to display these problems, regardless of the Radio. If I roll back to the official T-Mobile Rom (WM5) or Orange Rom (WM5) my problems disappear

HA!
Finally some usefull information. But very strange, buying a very expensive devise, but not being able to make a proper phonecall with it....
a.

YIPPEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I installed Radio 1.09 and so far sooooooooooo good!!!! None of the issues i mentioned, it works like a charm!!!
The only noticable issue i've found a couple times is, the gprs automatically disconnects once in a while, but i can ask it to reconnect and it does so without a fuss! Wowwwweeee!!!!
A BIGGG thanks to Arvind09 for this!!!!
So guys, i guess you got to try all radio roms and find which one works best for you, no other go as i see it
Cheers!
San

OH CRAP!!!!!!!!! I SPOKE TOOOOO SOON
Woke up early morning and the damn things crapped again :-/
The sobbing continues

If you tried different Radio Version and still does not work, it is time you change a service provider, provided you are sure that your hardware never had problems before.
Bangalore is a big city, coverage should be good, could it be the part of area you are in has bad coverage, try asking you friends about service provider other than your current one in that particular area.
If changing provider still does not work, make a complaint to the providers, it nothing improves, its time you need to move somewhere else.

I have the same issue when I keep the Radio Band in Auto mode (GSM/3G) I change my phone to GSM and it is better.

Ye, I did the same too. only switch manually to 3G when needed. I almost forgot about this point.
Furthermore, GSM mode makes the battery last more days than 3G mode.

encountered the same probs, 4 me radio 1.12 is the most stable one (I believe it's an exotic/not commonly used version)

I have been struggeling with this since the first WM6 Pre-release ROM came out on this forum. Tried all the radio ROMs available, without succes. As said, the only ROM that does not suffer from this, is the latest WM5 ROM.

dreamtheater39 said:
OH CRAP!!!!!!!!! I SPOKE TOOOOO SOON
Woke up early morning and the damn things crapped again :-/
The sobbing continues
Click to expand...
Click to collapse
Ok could you tell me which provider are subscribed to? I use Airtel and hutch on both my pocket pc(universal and orbit)Ive noticed that airtel tends to loose its signal whereas hutch has never given me a problem.for this reason i use hutch on the Uni,though i cannot say that im very happy with their service,they are any day much better tha Airtel and Idea both.Also try to change the rom and see if the problem still persists.

VOX's Radio getting restarted very frequently

Hi Guys,
I am having a strangle problem with my VOX. The phone's radio is getting turned off every now and then.
The phone will show full network signal and the very next second the signal bar becomes empty followed by an automatic turn off and turn on of the phone's radio. Sometimes it keeps on restarting the phone's radio for 5 to 6 times. It is driving me crazy as most of the time when someone calls me, my phone is in the switch off mode and I never realize that unless I am staring at my phone. And it is happening at least once or twice an hour.
I upgraded my phone to the latest ROM version 1.34.405.1 but still getting the problem. Actually I feel the problem has become worst now after the upgrade.
Any thoughts on what could be causing it?
Thanks!

that doesn't sound familiar
did you try with the original radio version too?

What radio version do you have? There are updates on the ftp! ftp://xda:[email protected]/Uploads/Smartphone/Vox/Radios

The radio version I have is Radio 4.1.13.54_03.10.90.
I had the same issue (not so frequent) with my previous radio also. I guess it was 4.1.13.41. That came with the phone when I bought it.
But one thing I noticed; when I am in the office I am not encountering this issue (at least not for the last 8 hours) but when I am at home, this issue appears very frequently. Wondering whether there could be any network parameter trigerring this behavior.

maybe its the networks issue
you should try to compare the readings you get from the service menu at the office and at home, and give them a call

>>you should try to compare the readings you get from the service menu at the office and at home, and give them a call
What reading are you talking about? Also, how can I collect that?
Thanks again for all your thoughts.

he means that you should check the network strength at your workplace and your home.

Hi Guys;
Slightly OT, but hopefully someone can help.
I have recently upgraded the GF from a Nokia 6230i (about 2 years old) to a Orange E650 (Vox) running Dr Martin Gonzo's ROM, which is very nice... The E650 was a refurb that i bought from the Orange Store on ebay.
The issue is that reception at home is far worse than it was on the nokia - and is almost unusable at home... I did a check last night and the radio installed is a very old radio (doesn't appear on the FTP..)
Can anyone suggest what is the best Radio to use that will work with Dr Gonzo's ROM? (and is it a simple job to upgrade )
Cheers
SF

I am using Radio 4.1.13.54_03.10.90 on win 6.1 from Dr Gonzo. I works like a charm.

secosan said:
I am using Radio 4.1.13.54_03.10.90 on win 6.1 from Dr Gonzo. I works like a charm.
Click to expand...
Click to collapse
Thanks Secosan.
Will give that a go!
SF

Same problem, even with all Radios all ROMs....
Goes to searching mode all the time...i don´t know what to do...my unit is still on warranty period...can i do something ?
HELP !

My issue seems to be network related. As I mentioned in my earlier post, I am encountering this issue only when I am at home and everywhere outside the phone is working nicely.
It is kind of making me think whether the network reception capability of the phone has gone down slightly and hence the no network issue when the network is slightly weak.

GPS problems? Please read this...Apparantly HTC knows nothing about it...

I've had a number of problems with my Touch Pro, failing to obtain a GPS lock. I tried most suggestions on this site, but the GPS is nowhere as reliable as I had on my trusty N95.
I contacted HTC and got this response indicating that “very very few” people are having issues...
"Hello,
Reading through the troubleshooting you have performed, I can think of nothing else to suggest. You have cross tested with different GPS orientated software, tinkered with the internal settings all to no avail.
To date we are getting very, very few complaints relating to GPS issues on the Touch Pro, so I do not anticipate a "fix" for the problem you are facing any time soon."
...I think we should all contact HTC support (http://www.htc.com/www/CS_Mail.aspx)and make sure that is clear you are having problems with the GPS so they can investigate and fix ASAP

I contacted HTC earlier in the year, when they released 6.1 for the Kaiser. Since version 6.1, my kaiser gps performance was poor - in fact very similar to the TP. However i never heard back from them........
PS you need to remove )and from the end of the link in order for it to work

Today i've sent a email to HTC suport, complaining about the gps lag .
but so far I have'nt heared from them.

K, done!
I hope that this issue is resolved soon.
C'mon guys, everyone send em a message -- even if your device works perfectly. Take a hit for the rest of us.
This is what I wrote:
I have tried everything to get the GPS on the HTC TOUCH PRO to work as well as it should on all my other devices. Getting a fix takes FOREVER on this device and the lag can sometimes be horrible. There are SO MANY people with this issue that it's not funny (google or read the forums and you will see). Is HTC doing anything to resolve this issue? I just paid $3600.00 for three of these devices and am considering returning them for something with mroe reliable GPS. Is HTC doing anything about this? Thanks very much!
Click to expand...
Click to collapse
For the record, my GPS works fine, but the time it takes to get a fix could be helped (a couple of mins). This is after applying all the reg tweaks found herein, etc.

Xtreme XL said:
Today i've sent a email to HTC suport, complaining about the gps lag .
but so far I have'nt heared from them.
Click to expand...
Click to collapse
I did the same about 3 weeks ago, still nothing from HTC Bad support from HTC. They just do not acknowledge these problems....

request to HTC sent.
I have also sent my comment about GPS lag to HTC, asking when they start replacing phones

I sent 2 support requests. The first was replied to overnight, but didn't help at all. Was sloppy, spelling errors, didn't actually read what I said. The second asked for a more senior member to read my request and come up with a sensible solution. This took about 4 days.

I send an email too. I encourage everyone to do the same.
Maybe they will do something.
EDIT. @private69 has already an answer.
private69 said:
And their answser was he following:
"So far only two people have notified us about the problem, it would require significantly
more people complanining before a HOTFIX patch is released"
Click to expand...
Click to collapse
Original post here: http://forum.xda-developers.com/showthread.php?t=430993

Email sent, compared to my old Kaiser (RIP) which was pronto on acquiring the GPS, I'm usually lucky to acquire a signal before I get to my destination using a map... So absolute rubbish!

Try this AT YOUR OWN RISK to see if it helps:
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=25
It was originally released for the Kaiser, but all it is doing is replacing a DLL related to the GPS with an older, more reliable WM6 version. It works wonders for iNav on my Tilt, and it just may work on the Touch Pro as well.

cheer up!!
hmm..that's quite a good reply....
atleast they didn't reply that tp is a bussiness phone, and everything shouldn't work as it is only meant for business....
gps isn't necessary for business,
and so does multimedia playback capability,
and so does photo, and video recording,
and you shouldn't suppose to listen to whatever the other person that's on the other side of the call saying to you,
however you get some complimentary features such as auto answer in your pocket,
special broken screen design,
what else and you tell me....as the list goes on
by the way i see it, when they say they have bussiness in mind for TP,
they really mean it,
business for HTC
but not you owners of TP

Also, report ALL the problems that you found with your TP. It's very important. See this topic: http://forum.xda-developers.com/showthread.php?t=426585 (touch pro issues)
I've sent some e-mails, one answered (summarized) "[..]However I can also see that these issues do not effect everyone, we have had a lot of good feedback regarding this device[..]". And other couple of unsatisfied replies. But, after a while, a guy called Mike B. was nice and asked me to give him my cell number for calling me to discuss about the issues (since i don't own a TP I've gave him a phone number of another user that is disappointed about TP).
Contact:
http://www.htc.com/www/about_htc_bymail.aspx
http://www.htc.com/europe/CS_Mail.aspx
http://www.htc.com/europe/CA_Hotline.aspx
Try also info AT htc DOT com. If you send it directly to this e-mail there are more chances for a reply.
Don't give up! The more issues report, the better for all!
And mention to forward the message to "Mike Barton".
@moderators: Please make it sticky!

NotATreoFan said:
Try this AT YOUR OWN RISK to see if it helps:
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=25
It was originally released for the Kaiser, but all it is doing is replacing a DLL related to the GPS with an older, more reliable WM6 version. It works wonders for iNav on my Tilt, and it just may work on the Touch Pro as well.
Click to expand...
Click to collapse
Don't try this on TP. I got my own risk, after install cab file from this thread, my TP can't find GPS at any COM port, I had to uninstall it and changed GPSID registry back to original DLL file but no luck, my GPS found in COM4 but my TP can't receive any GPS signal. I have to hardreset.

hung_ng said:
Don't try this on TP. I got my own risk, after install cab file from this thread, my TP can't find GPS at any COM port, I had to uninstall it and changed GPSID registry back to original DLL file but no luck, my GPS found in COM4 but my TP can't receive any GPS signal. I have to hardreset.
Click to expand...
Click to collapse
Was just about to try this...thanks for the warning...
I still urge everyone to contact HTC about the GPS problems!
Hopefully we can get a software fix in the next ROM (if it can be solved by software)

Oh yes, it DOES work!
hung_ng said:
Don't try this on TP. I got my own risk, after install cab file from this thread, my TP can't find GPS at any COM port, I had to uninstall it and changed GPSID registry back to original DLL file but no luck, my GPS found in COM4 but my TP can't receive any GPS signal. I have to hardreset.
Click to expand...
Click to collapse
I am amidst of testing the TP's GPS capabilities as I've written in another thread, and I also tried this GPSID dll file. I have to say, that firstly it does work, although I used it a little bit differently. I simply copied the GPSID_QTC6.dll file into the windows dir, exchanged the appropriate files' names and I got a system with instantenious fix and far better reception - I got a fix indoors! BUT, the lag still remains ...
Testing continues ...
Greetings,
Hugo

Hmmm, also mailed a while ago to HTC about this issue and never gotten a response... This is my first HTC phone but their customer service leaves a lot to be desired so far.
I'll mail them again (and really feel the urge to give that dll fix a try)

Also mailed HTC...
probably will never got answer, but.. who knows.

hugo5 said:
I am amidst of testing the TP's GPS capabilities as I've written in another thread, and I also tried this GPSID dll file. I have to say, that firstly it does work, although I used it a little bit differently. I simply copied the GPSID_QTC6.dll file into the windows dir, exchanged the appropriate files' names and I got a system with instantenious fix and far better reception - I got a fix indoors! BUT, the lag still remains ...
Testing continues ...
Greetings,
Hugo
Click to expand...
Click to collapse
This didnt work for me either...the phone seems to think there is no GPS receiver installed at all. Using GPSTest to scan the ports and baud rates after using that DLL and doing a soft reset...no success.
I received a email from HTC folllowing on from my original, saying they have received a few more complaints.
KEEP EMAILING HTC, ITS SLOWLY GETTING THROUGH!

Well, I also tried the dll switch and although my phone can see the gps receiver I simply don't get any signal... no sattelites at all. So that's that for now.
Gonna mail HTC again today about the issue...

bump.
Could someone make this a sticky?!
Update: so far I haven't heard a thing from HTC (only that they got my email)
great sevice......

So I emailed HTC about GPS performance

Was a few weeks ago, and now I have 2 replies to my original question:
The GPS performance seems to be sluggish on my HTC Touch Pro. I have tried a few different gps programs with no success. There is a 5 second delay in following with the gps. Are there any settings that I can try to improve this? Is there a known solution?
So I got a reply back today:
Thank you for contacting HTC Support.
There is no known problem for slow GPS pickup time at this moment.
To speed up the time for locating your position, please use QuickGPS from Start>Programs>QuickGPS.
You can also perform soft resetting the handset and try the GPS software again.
I replied back about how I don't have an issue with getting satellites and got this back:
You can try to increase the baud rate on your handset's GPS Com port.
You should be able to change that from your GPS software's settings.
Try to put in the value greater than 9600.
Also you can expect a slight delay if you have a poor reception.
For that you can try using an external antenna to boost the reception.
Also you can perform hard reset or update the ROM to latest version if everything fails.
If there is a software issue regarding GPS, performing hard reset or updating the ROM will solve that.
Apart from that we do not have other work arounds at this time.
Please be advised that performing hard reset or updating the ROM will erase the internal memory so please back up your data before doing so.
I'd just thought I would post my info here for everyone incase it can help...
Thanks...

It seems like the people at HTC support do not understand what we are talking about.
Here's my support session with HTC support
Me
I'm having problem with the built-in GPS.
Firstly, the speed of GPS update is slow. For example, when I make a turn, it does not update this on the spot. After a about 5-10 seconds, then only I see the update. I also owned an external Garmin 10 GPS. Using it, everything is speedy.
Secondly, if I stop moving, I need to move several metres before the GPS starts working. This render the build-in GPS useless when I'm walking, as I need to walk several metres before I can see the changes.
Thanks.
Click to expand...
Click to collapse
HTC
Thank you for contacting hTC International. With regards to your query on setting up GPS, we have attached the “Guide for Setting Up GPS” for your reference. You may also want to download the mapking installation guide via www2.mapking.com for more information. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
Click to expand...
Click to collapse
From the reply, it is understood that the HTC support does not read my post at all. Anyway the attached file is in Chinese. For goodness sake, I played along with him/her as he/she made it sound like Mapking is available free of charge for Touch Pro.
Me
Hi, I've gone to http://www.mapasia.com/AD/HTC/HTC_TYTNII_ENG.htm and I can see that only TYTNII and Cruise are offered. Is there any version for Touch Pro? Thanks.
Click to expand...
Click to collapse
HTC
please do download the mapking2007 version for your Touch Pro, it's can support your device. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
Click to expand...
Click to collapse
By this time, I tried to make my point, again.
Me
I understand that I need to purchase the map for Mapking 2007. Is this correct? Anyway, my main problem is actually not regarding the inablity to use the GPS because of not having any GPS software. The main problems that I'm concerned with is: A) If I'm using the GPS while walking, the GPS would not show any movement (I tried with both Mapking and Garmin Mobile XT) until I move for several metres away (without stopping) from my starting location. If I stop, the GPS will stop the movement and I need to start walking several metres before it start functioning again. B) There seems to be a great lag in the GPS reading. The reading is updated several seconds (sometimes up to 30 seconds) after I passed a certain point. The simplest is at junctions. If I make a turn, it is not updated until several seconds after that. This happens for both Mapking and Garmin Mobile XT. To be sure that this has nothing to do with the application used, I tried using the HTC Touch Pro with my Garmin Mobile 10 receiver. Using this device, there is no such lag. Thanks.
Click to expand...
Click to collapse
HTC
With regards to your query,for the GPS function used on touch pro,you need to download this software:MAPKING and also purchase the maps from them.Their website is www2.mapking.com If you have any problem downloading and installing or using,you can call this number to help you:68371582. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
Click to expand...
Click to collapse
But just as before, the HTC support seems to be interested in trying to sell Mapking. Again, I tried to make him/her understand my point.
I understand that I need application like Mapking to utilize the GPS function. The only this is, you are not reading my query in details. I have no problem with the software. I'm now querying regarding the problem I'm facing when using the GPS. So, I'll be repeating myself again: A) If I'm using the GPS while walking, the GPS would not show any movement (I tried with both Mapking and Garmin Mobile XT) until I move for several metres away (without stopping) from my starting location. If I stop, the GPS will stop the movement and I need to start walking several metres before it start functioning again. B) There seems to be a great lag in the GPS reading. The reading is updated several seconds (sometimes up to 30 seconds) after I passed a certain point. The simplest is at junctions. If I make a turn, it is not updated until several seconds after that. This happens for both Mapking and Garmin Mobile XT. To be sure that this has nothing to do with the application used, I tried using the HTC Touch Pro with my Garmin Mobile 10 receiver. Using this device, there is no such lag. Thanks.
Click to expand...
Click to collapse
And until now, I have not received any reply. It has been a week.

well.... at least you got an aknowledgement from them! I have not heard anything since i send an email 4 weeks ago.
Interesting aswell is that they mentioned about an external GPS antenna in the previous post, but the Touch Pro has no option for an external antenna!

ardsar said:
well.... at least you got an aknowledgement from them! I have not heard anything since i send an email 4 weeks ago.
Interesting aswell is that they mentioned about an external GPS antenna in the previous post, but the Touch Pro has no option for an external antenna!
Click to expand...
Click to collapse
HTC has one of the worst Tech service in the world. But they are the leaders in WinMo so they dont worry about it....

They sound really stupid with their replies. Probably someone can direct them here so they really understood what we meant.

HTC support seems to be increadibly crappy...
Sent them 2 mails about the GPS issue (to different sections) and haven't seen a response so far (first one is 3 weeks ago or so, second one over a week).
Also the replies above indicate they hardly even read the mails but type some standard reply without actually thinking of the problem or a solution.
It's also incredible that they would not know about the issue and aren't working on it (from other people I understood they DID know and were working on it... yay for contradiction in replies). This is one of their flagship models, you'd expect they'd atleast have decent intentions of maintaining or supporting it...
Nah, I like the phone overall but their support is a big minus.

Htc Support Answer
Hello,
Like i said you in my last post i make a lot of call to HTC SUPPORT.
Today i receive an email from HTC SUPPORT :
"Good Afternoon,
Thank you for contacting HTC Europe.
HTC are aware of the issue you have described in your E-mail and we have escalated the issue to our technicians, we hope this will be resolved shortly. Please send in any other information that you think might be relevant such as which GPS Navigation Program you are using and which third party software programs you yourself might have installed. Send these in with the above Reference number in the subject field. Thank you very much for your input."
So may be HTC make an Hotfix.
So il you encoured the same probleme of your HTC Diamond GPS please send an email to HTC SUPPORT !!!!
Here my email so support :
"Inquiry Type:Technical Support
Inquiry Description:Can you make a Hotfix for diamond and touch pro For GPS: The GPS lag 50 meter when i driving, when i walk the gps not move, its move after 25 meter this is a big probleme. Thanks in advance."
@+++
Private69

the replies above are an evidence that those ppl don't read or don't understand what they are reading...i am still waiting for the first htc devcie that works just out of the box, it's always the same story with their crappy devices missing drivers or having crappy hardware!

Isn't the "walking not update" the static naviagtion thing you have when using Sirf Star III?
Baiscally, the GPS chip ON PURPOSE sends no position update if you move slower than 5 km/h. This was introduced to disable a "crawling" effect, when you stop in one point, but your GPS marker crawles around back and forth due to small GPS signal distrubances.
For Sirf Star III, you could disable this with a special tool, and then you could easily navigate while walking.

kocureq said:
Isn't the "walking not update" the static naviagtion thing you have when using Sirf Star III?
Baiscally, the GPS chip ON PURPOSE sends no position update if you move slower than 5 km/h. This was introduced to disable a "crawling" effect, when you stop in one point, but your GPS marker crawles around back and forth due to small GPS signal distrubances.
For Sirf Star III, you could disable this with a special tool, and then you could easily navigate while walking.
Click to expand...
Click to collapse
My Garmin 10 Receiver is using Sirf Star III and it has no such problem.

danielherrero said:
HTC has one of the worst Tech service in the world. But they are the leaders in WinMo so they dont worry about it....
Click to expand...
Click to collapse
Actually from my experience, O2 Asia is also one of the company which has one of the worst Tech Support. Since its shutdown and replaced by MWG, the support is still the same. It is exactly like HTC support. They are not listening to what you are telling them, they just simply answer with standard script.
And, if they can't solve it (actually they never want to solve any problems), they would just ask you to hard reset.

at least HTC knows of our problem
I can agree to HTC having a bad support system.
I think it is about their structure.
I don't know exactly how many level HTC global support has, but at least I know of "level 1 support", as I have daily mail contact to them due to my already 2nd faulty TP which I had to sent back for DOA (dead on arrival) replacement.
My first device was S/N HT832... (which means built in CW 32 of year 2008).
That one had black paint falling off and big GPS lag.
My replacement device was S/N HT833... (built one week after my first TP).
I couldn't even test if paint will fall off or GPS will lag, as the HW keyboard did not work correctly, so I sent it back at the same day I received it from EuroTwice (which is HTC service partner for Germany & BeNeLux).
Now I am waiting for my next replacement and I asked them to make sure to send the latest build version, hoping that HTC has improved at least on the HW problems I faced with my first two TP.
All this sending back, testing, replacing,... process for my first and now also second device is now going on for more than two month.
Lucky me I still have my Tytn working, as normally I start playing and trying different new roms on my old devices.
This is where I am coming back to HTC support structure.
We normally talk to 1st level support, who are not really sitting in HTC, but are just a call canter partner.
Those people are normally nice and friendly, but do not know much about HTC devices, known problems and of course can not make any decision at all.
I think they send all our inquiries to HTC master support located in UK for internal processing and making a decision or giving detailed feedback.
Judging by the time it takes to get this feedback, I believe HTC Master support in UK also have to forward our requests to a 3rd level (maybe in Taiwan or somewhere else where HTC engineers are located).
You can see, this structure can not lead to good customer service, as it is too deep and complex.
I hate when I talk to people who have no idea about the device itself, and just reply by copy&paste of standard text from their manual provided by HTC.
One good thing at the end of this long story is, that HTC seems to know of our GPS lag problem.
As part of one of my mails I wrote to them:
"Is HTC aware of overheating GPS module which leads to GPS not working correctly (lag or no fix)? If yes, which device built has an effective fix for this problem?"
Reply from HTC (2nd or 3rd level support via my contact at 1st level support):
"We are monitoring GPS on the Touch Pro, but not necessarily for the module overheating. We are looking at poor GPS fixes, i.e. where the device is reporting a fix some 100m from its true location. However, we shall make a note to see if any customers are noticing overheating alongside poor fixes, etc."
From this is suggest, that we all register the problems we have with our TP via the HTC website.
Just follow this link: http://www.htc.com/www/CS_Mail.aspx
and make HTC aware of any little problem you experience.
The more people report, the more attention HTC will give to each certain problem, and the earlier we might get a hot fix.
This community is very strong. Every time I come her I see 50 or more people reading TP forum.
If all of us contact HTC via the link above, I am sure they will move (somewhere and somewhen).
Regards,
ARo

Its longer than week ago i sent them my complaint about GPS, no answer yet. Im going to send another one, because i had to do 3 master resets within 2 weeks (stopped synchronising with PC, people didnt hear me when calling).

yahu said:
Its longer than week ago i sent them my complaint about GPS, no answer yet. Im going to send another one, because i had to do 3 master resets within 2 weeks (stopped synchronising with PC, people didnt hear me when calling).
Click to expand...
Click to collapse
PLEASE say youve tried a cooked ROM?

It's not a problem, it's a feature
It was introduced recently in Sirf Star III - enabled devices. See this - http://www.gpstuner.com/forum/viewtopic.php?p=4156&sid=8381e795aa3f043ec6bb5a26c3a1b0e9

mrvanx said:
PLEASE say youve tried a cooked ROM?
Click to expand...
Click to collapse
im using the standard rom, im a bit afraid to install another
and now again the phone starts to syncing calendar for 1 hour :-/

kocureq said:
It's not a problem, it's a feature
It was introduced recently in Sirf Star III - enabled devices. See this - http://www.gpstuner.com/forum/viewtopic.php?p=4156&sid=8381e795aa3f043ec6bb5a26c3a1b0e9
Click to expand...
Click to collapse
Thought that was dismissed already as an explanation...

Can you link to it?

kocureq said:
It's not a problem, it's a feature
It was introduced recently in Sirf Star III - enabled devices. See this - http://www.gpstuner.com/forum/viewtopic.php?p=4156&sid=8381e795aa3f043ec6bb5a26c3a1b0e9
Click to expand...
Click to collapse
Yes, a feature that can be disabled. Anyway, I owned a Garmin Mobile 10 which is also using Sirf Star III chipset and comparing it to Touch Pro's GPS, Touch Pro's GPS is terrible.
By the way, Touch Pro is not using Sirf Star III chipset.

Sure, but "maybe" they've introduced a similar feature, it's just not documented so clearly?
I had Eten M700 with Sirf Star III and Touch Pro GPS is indeed worse.

Nobody there...

Hello everyone,
I have the latest AT&T 6.1 ROM, downloaded from the HTC site for the Tilt. Here's a couple of problems that I have, that I can't get search results for.
1. VERY often, when a person calls me and I answer, I can't hear anyone on the other end! The same results when I make an outbound call as well. The device says that I'm connected to the other party, but I can't hear that.
2. When I AM actively connected, VERY often my bluetooth headset will just DECIDE to disconnect! Now, the DEVICE is still connected, but I have to either quickly put it to my ear to not miss what the other party is saying, or, I've noticed that if I push the multifunction button on the earpiece (Jawbone), it will reconnect.
Any help with these two issues would be appreciated. This has ONLY begun since I've installed the newest AT&T 6.1 ROM, which is supposed to be for the Tilt... which I have.
I'm REALLY frustrated...

Maybe try the original 6.0 rom and see if it still happens. If it does, and your phone is under a year, I would definitely send your phone in for warranty.
Jason

i have 3 words for you,
1-radio
2-radio
3-radio..................
try changing your radio and see if the problem persists, but i smell a radio problem behind all of this

maiahsdad said:
Hello everyone,
I have the latest AT&T 6.1 ROM, downloaded from the HTC site for the Tilt. Here's a couple of problems that I have, that I can't get search results for.
1. VERY often, when a person calls me and I answer, I can't hear anyone on the other end! The same results when I make an outbound call as well. The device says that I'm connected to the other party, but I can't hear that.
2. When I AM actively connected, VERY often my bluetooth headset will just DECIDE to disconnect! Now, the DEVICE is still connected, but I have to either quickly put it to my ear to not miss what the other party is saying, or, I've noticed that if I push the multifunction button on the earpiece (Jawbone), it will reconnect.
Any help with these two issues would be appreciated. This has ONLY begun since I've installed the newest AT&T 6.1 ROM, which is supposed to be for the Tilt... which I have.
I'm REALLY frustrated...
Click to expand...
Click to collapse
did you do a hard reset? if not try that and see if that helps

Without a doubt an issue with your radio version. I had the same issues when I switched from WM6 to 6.1 - turned out my radio only worked w/ version 6 and caused my phone to only work half of the time.

SilverVenom said:
Without a doubt an issue with your radio version. I had the same issues when I switched from WM6 to 6.1 - turned out my radio only worked w/ version 6 and caused my phone to only work half of the time.
Click to expand...
Click to collapse
You are Switching from a 6.0 to 6.1...it probably is a radio issue...just go to the ultimate radio thread in my signature and download a 6.1 radio and try it....it will only take a few seconds

the stock wm6.1 at&t rom that he loaded comes with a functional radio made for that rom so unless he flashed a radio that is for wm6 after he updated then yes its the radio

looks like Radio problem.. but if you install the ATT official rom you have allready one for 6.1 windows.. Like already say MSD24200
but try one from here:
http://forum.xda-developers.com/showthread.php?t=393182
i prefer the 1.65.24.36 NIKI Radio
you must select one of 1.65.xx.xx or 1.70.xx.xx

Comm Manager?
b16b said:
looks like Radio problem.. but if you install the ATT official rom you have allready one for 6.1 windows.. Like already say MSD24200
but try one from here:
http://forum.xda-developers.com/showthread.php?t=393182
i prefer the 1.65.24.36 NIKI Radio
you must select one of 1.65.xx.xx or 1.70.xx.xx
Click to expand...
Click to collapse
Bob,
I using the eOS 4.888 ROM on AT&T and I have the "silent call" issue too. It seems to have come up only in the past month or so. I'm on my 4th radio, currently a Polaris 1.59.42.23. The Polaris Radio seems to make the problem less frequent, but it is still there. My first though was this is an AT&T issue but there is a thread in the Kaiser General section about this, and posts in the Ultimate Radio thread that indicate the issue is occurring outside of the AT&T network as well.
The issue has been blamed on radios, ROM, and bluetooth, but in my experience with it, I'm thinking it might be Comm Manager related, but I don't know enough to know how the Comm Manager interacts with the radio/ROM to really be helpful.
I do know that the person who figures out the answer to this problem will make quite a few folks on this board very happy!!
Jim

Same Issue
I am having the same issue. I have the official 6.1 ROM from HTC on the att tilt. I flashed it on a friday and did not notice issues with not hearing the person on the other end when connected until a few days later. I looked at the ultimate radio thread according to that, I have the correct radio for my rom version:
ROM version: 3.57.502.2 WWE
ROM date: 07/17/08
Radio version: 1.65.21.18
Protocol version: 25.88.40.05H
Could it still be a radio issue? Or something else?

jpcrailjr said:
Bob,
I using the eOS 4.888 ROM on AT&T and I have the "silent call" issue too. It seems to have come up only in the past month or so. I'm on my 4th radio, currently a Polaris 1.59.42.23. The Polaris Radio seems to make the problem less frequent, but it is still there. My first though was this is an AT&T issue but there is a thread in the Kaiser General section about this, and posts in the Ultimate Radio thread that indicate the issue is occurring outside of the AT&T network as well.
The issue has been blamed on radios, ROM, and bluetooth, but in my experience with it, I'm thinking it might be Comm Manager related, but I don't know enough to know how the Comm Manager interacts with the radio/ROM to really be helpful.
I do know that the person who figures out the answer to this problem will make quite a few folks on this board very happy!!
Jim
Click to expand...
Click to collapse
It is not Comm mgr related as I have tried several to no avail, Also several 6.1 roms and several radios . No luck.
Hopefully a mod can combine this thread with this one http://forum.xda-developers.com/showthread.php?t=438457 so we can all work on this together.

Can't hear other party......
Did anyone find a solution to this yet? I have flashed all the compatable rabios with the tilt running the official wm6.1 from htc. And I am still making and receiving calls with not being able to hear the other party(as well as them not being able to hear me).
The main function of the tilt is a PHONE!

Hard reset after flash maybe?

kaisernewb said:
Did anyone find a solution to this yet? I have flashed all the compatable rabios with the tilt running the official wm6.1 from htc. And I am still making and receiving calls with not being able to hear the other party(as well as them not being able to hear me).
The main function of the tilt is a PHONE!
Click to expand...
Click to collapse
It has to do with 6.1 . We are trying to pool all our information on one thread
http://forum.xda-developers.com/showthread.php?t=438457
Nika has reflashed to a 6.0 rom, and that appears to have eliminated the problem.
Again, if a Mod could merge these threads, we could all work togther on this.
Thanks.

kaisernewb said:
Did anyone find a solution to this yet? I have flashed all the compatable rabios with the tilt running the official wm6.1 from htc. And I am still making and receiving calls with not being able to hear the other party(as well as them not being able to hear me).
The main function of the tilt is a PHONE!
Click to expand...
Click to collapse
If it is not radio, then it is a connection issue with your USB port. I had this happen to me and frustrated the heck out of me until I discovered that the tether that is inside the USB port on the device was loose, as if it was cracked. I must have done that while jabbing the stylus in it without using my glasses to soft reset. I discovered the issue by accident when the phone was plugged to be charged and i received a phone call. every time i wiggled the phone the conversation sound would get muted or interrupted. I ended up returning the Tilt to AT&T as a defective device and got a refurbished one that works. Test it and let us know.