Can't make/receive calls - Touch Cruise General

Hi I need a little help. I just bought a new HTC Cruise and I cannot make or receive calls on ATT Edge network. I have a band new sim card from the local ATT store that works just fine on my old cell phone. I used the connection wizard when first booting the device and it saw the ATT network and auto configured the phone. It told me i had voice mail. I tried to make several calls and all i got after 10 or so seconds was 3 quick beeps and a disconnect. I rebooted the machine and now it will not even connect to the ATT network. Any suggestions ?
Thanks

Tried a hard reset?

yep tried hard reset.

update:
For anyone else who has had the same problem. My resolution came when I tried many different ROM versions and Radio versions before i came to a set that finally worked with AT&T EDGE netowrk in the USA, NYC area.
You need to make sure that any cooked ROM version is based on a 19214.1.0.4
I used udk Vega R3. Rom based on an AT&T ROM.
and MOST IMPORTANT!
You need to use a "murata" radio 1.58.21.23 NOT JUST ANY 1.58.21.23 ! they do not work well with EDGE networks.
My reception is incredible now.

Related

Advice sought... my VIII is now GSM only

hi -
the problems: since flashing 2 weeks ago my vario III only works for voice and data in gsm only mode - with 3G enabled i generally can't make or receive a call or connect to data, but the device . Everything works when i switch to GSM only...
The complications/wierdness: straight after flashing a new rom or radio i have sometimes been able to get the device to connect to 3G or make a call - but this usually only last for one session or so.
What i've done: i've installed just about every combination of ROM and Radio i can find - including all of the 6.1 radios with Dutty's 6.1, the "official" vodafone 6.1 rom, alex's, schaps, and i've tried going back to 6.0 roms and the 1.27.12.32 and .11 radios but still the same
what is the verdict? bricked? or am i missing something....
<crosses fingers>
wilbur said:
hi -
the problems: since flashing 2 weeks ago my vario III only works for voice and data in gsm only mode - with 3G enabled i generally can't make or receive a call or connect to data, but the device . Everything works when i switch to GSM only...
The complications/wierdness: straight after flashing a new rom or radio i have sometimes been able to get the device to connect to 3G or make a call - but this usually only last for one session or so.
What i've done: i've installed just about every combination of ROM and Radio i can find - including all of the 6.1 radios with Dutty's 6.1, the "official" vodafone 6.1 rom, alex's, schaps, and i've tried going back to 6.0 roms and the 1.27.12.32 and .11 radios but still the same
what is the verdict? bricked? or am i missing something....
<crosses fingers>
Click to expand...
Click to collapse
I don't think it's bricked.. if it was bricked your device wouldn't even turn on.
Did you hard reset after each flash?
Was it working before your original flash?
answers to both: yes
- working fine before i flashed it
- I've been obeying Dutty's rebooting advice - how could I ignore instruction given in bold AND capitals?
I'm having the same problems. Thinking of putting origional ROM with radio back on and removing hardspl and returning under warrenty but cant find origional splash screen anywhere! Help would be appreciated
had the same problem with my tilt...changed sim card ...different roms ...radios ...basically everthing i could do....but in the end called at&t and they sent me a replacement...goodluck
I had a similiar situation but with my GPS.
The Tilt I bought just 1 month ago was a GPS Champ, always acquired a lock quick. I had flashed XDA-Live v1.5 right over the at&t 1.62 Rom (after HardSPL of course).
Then I used th enew SIM/CID Unlocker (with the hacked Polaris Radio) and of course flashed back to the at&t Radio (from the leaked at&t 1.60 Rom).
Since then I had a coupel of times where the GPS locked-up and required a soft reset.
So yesterday I flashed a WM6.1 Rom and a Niki Radio as I've seen a lot of user report excellent results.
It made my GPS useless. I quickly reflashed XDA Live v1.5 (with the Radio from the at&t 1.60 Rom) but my GPS still seemed lost.
Ironically today is day #29 of the 30 on this Tilt so last night I removed HardSPL and flashed the Official at&t 1.62 Released Rom using the Official exe and everything figuring I'd returnt he unit today.
Wouldn't you know it, I tested the GPS and even on the untouched at&t Rom it was working better than it had ever worked before!
Now I know that the Radio in at&t 1.60, 1.61 & 1.62 are *supposed* to be the exact same but I can say that the over from at&t 1.62 fixed a problem that the 1.60 Rom's radio couldn't. Yes, I do a hard reset after each flash already.
Heck when my daughters return from Disney I'm going to flash the 1.62 version fo the at&t Radio onto my oldest's Kaiser and see if it improved her GPS also.
seems like everyone who replied has a tilt not a VIII. Are you sure your settings are correct for your network? that would be my first guess at this point input them manually and dont use the connection wizard app as sometimes it doesnt work right. also check your phone settings make sure its set to AUTO or UTMS only if all else falls force it into 3G mode using the Band settings post your results back please
martyotaku said:
had the same problem with my tilt...changed sim card ...different roms ...radios ...basically everthing i could do....but in the end called at&t and they sent me a replacement...goodluck
Click to expand...
Click to collapse
hey I am having a similar problem at my house when i first got my tilt i have a very strong 3G signal here. That tilt messed up sent it in and this new one that i got worked just fine till i flashed a new rom on it now it wont pick up 3G unless i go somewhere else and come back to my apt. And yes i HardSPL'ed it and hard reset after flashing. I even went back to stock tilt rom and that didn't work. I have tried all the radio's on this forum from stock to the new imported NIKI radio's nothing has brought it back. When I go get the 3G signal elsewhere and comeback god forbid i have to soft reset because there goes 3G out the window and locked to edge. Should i return to AT&T for an exchange or is there a fix i'm not finding?
austinsnyc said:
seems like everyone who replied has a tilt not a VIII. Are you sure your settings are correct for your network? that would be my first guess at this point input them manually and dont use the connection wizard app as sometimes it doesnt work right. also check your phone settings make sure its set to AUTO or UTMS only if all else falls force it into 3G mode using the Band settings post your results back please
Click to expand...
Click to collapse
The Tilt Roms by default don't allow manual band selection.
Bad Data settings wouldn't cause poor reception just inability to connect (regardless of 3G or Edge/Gprs) for data sessions.
Based on my experience I would say first test is to do the work and reset your phone to the latest shipped Carrier Rom for your Carrier and see if your problems persist.
When I was having my GPS issues I also had a few wierd Call issues like calls not disconnecting (I had to toggle the phone radio to actually end the call).
wilbur said:
hi -
the problems: since flashing 2 weeks ago my vario III only works for voice and data in gsm only mode - with 3G enabled i generally can't make or receive a call or connect to data, but the device . Everything works when i switch to GSM only...
<crosses fingers>
Click to expand...
Click to collapse
I had the same issue with a t-mobile(UK) viii. The issue appeared after a while using the phone before I'd got into flashing different ROMS. In the end, i had the unit swapped out and the problems went away and have not returned. You can assume its a hardware issue. I went through the is it your SIM, is it this... is it that... after explaining that basically i was right next to a 3G transceiver in a big city.
Like I mentioned, this was a fault which developed after two months of no issues.
Old hardware version (looking under battery cover):
DATE:061107(TB02)/EU
New phone:
date:090807(RB01)/EU
I have had the same issue. I have returned the phone today and exchanged on my insurance. the new phone works fine.
thanks for all the feedback - shame there isn't a fix ..
austinsnyc: thanks for your help...
- i was using the connection wizard (difference i've noticed was that it includes a proxy server which i don't when i set up manually) so i created a new connection manually
- i've changed to 3G-only and i got "no service" (though i have previously got it to work)
- i put it on auto, it registered 2G then showed 3G signal in the taskbar. Tried to connect to my manually created connection - no joy: "cannot connect for an unknown reason etc".... then i got "no signal" for about 30 seconds, then full bars of gsm, then shows 3G again....
changed back to gsm only - works fine.
I'm not exactly sure t-mobile are going to take it back!... i'll have to hunt down the original t-mobile uk rom first....
got my new tilt in yesterday and it works totally fine like i thought in my apt. If you could wilbur i would definitely get a new one i think its the phone itself.
lol so i checked to see if switching off the 3g on my new kaiser then switching back would cause the same problem and it sure did so now im stuck with edge in my damn apt. again. I wonder if these new kaiser's they're shipping out are different than the old ones, when i first bought mine at launch oct.5, 07 i could switch back and forth between 3g. Now with 3 new tilts i have gotten i cant do it anymore this blows Damn i should have never given that first one away damn
so annoying...
i upgraded to the latest Dutty Rom (the 6.1 hybrid) - sure enough, straight away after flashing i was able to use 3G to make and receive calls, and to make a data call (but it was really slow)... then, within 30 minutes, i was back to the old phone: cannot connect a 3G call and no connection to data... so annoying - i'd almost prefer it didn't work at all than tempt me with the prospect that one day i'll find a rom that works...
anyway - I'm going to need to replace it - anyone know which rom/radio combo i'd need to flash to convince the guys at T-Mobile to take my VIII back? and btw - does anyone have any experience of trying to return handsets covered in scratches?
can anyone tell me if these problems are linked to Flashing ROMS? Since i had my last Vario 3 replaced ive been apprehensive about flashing if this is what broke the last one but i really want to flash it again.

Can I pay someone to help?! Horrible signal/reception in Hong Kong with 3HK?

Hey folks. I tried searching the forum but couldn't find an answer. I have Dutty's Diamond V1 Build 19588 and I am getting just one bar of reception with 3hk. I've tried different radios but they have sound issues or stop my camera from working. I even tried changing to Dutty's ROM. I have HardSPL 3.56
To test whether it was my phone causing the problem, I switched the SIM Card with my friend and held her phone and mine side by side whilst walking. I noticed that my phone had 1 bar of signal strength in certain locations. Hers was continuously with full signal strength (even in the elevator) with MY sim card. Hence, I know it has something to do with my phone.
PCCW (another provider) works just fine in the exact same locations (Causeway Bay).
Any help you provide is absolutely appreciated.
What radio version are you using?
I am using 1.58.25.17 and it works great with 3HK.
Note, as mentioned by Dutty, the Diamond V1 is quite buggy....
I'm tried using about 10-12 Radios from "The Ultimate Radio Thread". Still no luck.
the problem is that I have signed a contract with this provider and I need to get it up and running.
Hi.
Maybe you are using 3g and your friend 2g? It can explain the big difference in signal stenght. In that case you could use 2g....
Dani

Unable to get 3G on my Touch Cruise

I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
Most probably is ur phone broken. U will have to send it to the service. Maaaaany users had/have/will have problems with calls, connections, signal strenght,bluetooth, camera, broken wheel etc. I had... Touch cruise is crapy.
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
benjimen said:
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
Click to expand...
Click to collapse
Actually, I did this today. Same thing happen. I would get a 3G signal but when I tried to make a call, I get no signal. But when I disable the 3G, edge works fine with voice and data.
Hi, I sufered the same problem until yesterday. I had the same problems. Yesterday I switched off the HSDPA switch in the software, after a soft reset the TC came back online. Probably worth trying?
Gr. WAS
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
WAS said:
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
Click to expand...
Click to collapse
I've tried both Murata radio roms. Both gives very good 3G signal but when I try to make a call or use data, I get no connection. I've tried the original radio ROM and some of the Kaiser ported radio Roms. They all give me no connection with 3G. In every case, when I disable the 3G, I can make calls and get data although it is only through edge and GPRS. I looked at my box for the TC and it is revision A. Do I need to send my TC for repair? I even went as far as calling my cell phone provider(Rogers) and they couldn't help me. The phone is functional but without 3G I am not getting very fast data speeds.
The problem started with my TC started after upgrading to Udk R6 and R7, after upgrading to R8 and a new radio version
http://forum.xda-developers.com/showthread.php?t=351964
Will give you an updated radio version what will have a good match with the Udk diamond R8 Rom.
Succes, WAS
just a question, I'm on ATT, and the sim card I use on my polaris came off the iPhone3G, and I get the H (the high speed thing) sign on the phone during data sessions. on some areas I'm only able to get E and sometimes even the G sign came on and off. so I guess, maybe wherever you are, the 3G signal isn't strong enough, so you can only get edge.
and as of the other person noted, polaris is kind of at the edge of getting broken, fast. I only uses mine exclusively for web browsing for a week when the phone goes crazy. sent it to repair and everything seems to be in "sane" mode now let's hope that my phone didn't try to go insane again
rycckor said:
I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
Click to expand...
Click to collapse
I am having the same problem, 2 weks ago I traveled to other country without 3g network (only edge) and i had used a diferents simcards. When I come back to my country, I lost the 3g only works in GSM , I try another sims card and same problem and the orignal simcard in differnts mobiles 3gs worsk fine. Do you find any solutions? You are the only person who i find with the same problem.
Thanks
Edit/Delete Message
Guys, maybe a silly comment but did you check the following settings : phone/menu/options/band and check select network type to auto?
I have had problems before with 3G & HSDPA. Somtimes when your registered on HSDPA and you travell away from that mast/area into an area that only has 3G or even only Edge, then device does not re-register onto the other band and you will not be bale to make calls and will miss calls. This happened for days one time and i very nearly hard reset my device in frustration, i eventually found out it was a network problem.
Another work around is going to phone/menu/networks and manually select networks and hopefully it should bring up your 3G network.
Phone operators do not like telling you that their 3G or HSPDA networks do not have good coverage or intermittent quality of signal. My 3G network only has 70% coverage & 30 % of that is HSDPA, so i sometimes end up on EDGE and hence miss calls.
Try playing around with the setting above one at a time. When im stuck i manually set band to GSM (edge), then when travelling away reset back to auto. Most of the time however it is fine.
Hi, I'm from Argentina. I had the same problem with 3G after a trip to other country. Now my TC only works well in GSM Band. Unfortunatelly we don't have service support here so if anyone knows how to fix this will be highly appreciated.
I have the same problem in my Polaris. I tried almost every radio i could find, i tried with different sim cards, i tried with official wm6 and wm6.1 roms with no result. When 3G is enabled i can not make or receive calls. I think that the problem started when i first upgraded from WM6 to WM6.1. Now i keep band selection to GSM so at least i can use my polaris as a phone. There must be something that prevents gsm connection when 3G is active. I hope a registry tweak could be found for this. I' m just one step from sending my device to be serviced.
I have the same trouble with my virgin uk sim card and t-mobile which share the same network(need to turn off 3g),but no trouble with my asda sim which uses the vodaphone network.So if you try different sim cards make sure they dont share networks.Another thing i've noticed with my virgin sim is all my preferred networks are unchecked but my phone will still connect if my 3g is turned off?

Auto Roaming switching problems WM6.5 :confused:

Anyone having issues with network auto roaming switching on WM 6.5. I have recently installed one of the Kaiser Roms v21232.5.0.1 by "Chinhe"; Everything works great except the auto roaming feature. By that I mean that usually in areas where T-mobile (USA) don't have coverage my phone used to switch to ATT, but not any more. I have all the network settings to Automatic. Personally in my case I have to manually go to phone settings and switch to ATT as a roaming provider. Is there something you guys can suggest I should do.
Anyone else having same problems?
Appreciate your time. Thank you
Try another radio. Maybe that helps. Please check the ultimate radio thread for more info.
Cheers
Hmmm did your network change anything? I know I had chinhe before, and the place where i work there is not signals in buildings, and it was roaming! But i downloaded data and stuff even with that ROM!
My Radio Rom was at 1.71 by Emo and may be that was causing the problem. Chinhe recommends version 1.70.19.09. I have recently updated my phone but I have not got a chance to fully test it.
I will post some additional comments later on. Thanks for your prompt replies.
Radio
I had almost the reverse issue on a WM6.5 ROM. My provider is T-mobile USA and it would rollover to AT&T too often. Then would have trouble "rolling" back to the T-mobile network. (leaving me unable to make or take calls for 5 minutes or so as it connected and disconnected) It was so bothersome that I switched it to manual network connectivity. While the problem was limited to when coverage was weak(one or two bars) it had never happened on previous ROMs. I've been using the EmO 1.71.09.01 for probably a year now on various ROMs and this was the first time I had experience Radio issues. Long story short, I switched to another WM6.5 cooked ROM and the problem was resolved.

GSM signal problem Unlock/Flash Radio/new Rom

Hello everyone,
I have a Sprint TP2, which i have done the following in order:
1. Flash Hard SPL
2. Sim Unlock - (found out this actually wasn't necessary, but made donation anyway)
3. Flash Radio (2.05.00.WU)
The above all done according to instructions from this forum.
4. Plugged in a T-Mobile sim card, switched to GSM only Manual, found the network, made a call. Worked fine.
5. Flashed new Rom (EnergyROM_21864_RHOD500_09.Nov.2009_StandardM2.5)
Started using it on Sprint, everything was fine. Switched over the T-Mobile, seemed ok at first... but now problems begin:
a. Tried connecting 3G and get online via T-Mobile, seemed to work for a minute.
b. Tried using GPRS (2G, turned off 3G), seemed to work intermittently.
c. Noticed couldn't stay on T-Mobile's network, even though when signal was good.
d. I thought the data connection was causing the problem, but turning off all data connections didn't help. Gets connected, then soon gets dropped. Still couldn't stay on T-Mobile.
This same T-Mobile card works perfectly with the original T-Mobile TP2, and works find on another LG phone. So it's not the card or account issue. I don't know what could've caused this, is it the new Radio? or is it the Rom?
Can anyone give suggestions on how to cure this? Thanks!
James
**Edit - sorry, found the dialog is going on at another thread. But just thought this might need to be in a separate thread anyway.
I Am having a similar issue.
I too am having the same exact issue. Has anyone got the SPRINT: HTC Touch Pro 2 working on T-Mobile? I Have Both, The one for T-Mobile and Sprint.... I Just Like Sprint Phone a lot better.
i have the same issue. even when i go into the gsm/umts services and change the band to 1900/850.
i also seem to have an issue where it shows i am connected to the network and i can make calls and send text but can not receive them unless i manually reconnect to the network or do a soft reset.
i'm also looking for a fix for this exact problem
Similar problem with Sprint phone on AT&T network
I have a Sprint touch pro 2 unlocked, using on AT&T network. Thought it was working good, but now I see it keeps dropping me, asking me again if I want to connect to the network. I can toggle the Flight mode on/off, and it'll reconnect.
Anyone know a solution to this problem?

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