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Unable to get 3G on my Touch Cruise

I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.

Most probably is ur phone broken. U will have to send it to the service. Maaaaany users had/have/will have problems with calls, connections, signal strenght,bluetooth, camera, broken wheel etc. I had... Touch cruise is crapy.

If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens

benjimen said:
If you know someone with a non-iPhone 3G sim, try theirs in your Cruise and see what happens
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Actually, I did this today. Same thing happen. I would get a 3G signal but when I tried to make a call, I get no signal. But when I disable the 3G, edge works fine with voice and data.

Hi, I sufered the same problem until yesterday. I had the same problems. Yesterday I switched off the HSDPA switch in the software, after a soft reset the TC came back online. Probably worth trying?
Gr. WAS

As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS

WAS said:
As good as it gets here is a link to an solution
http://forum.xda-developers.com/showthread.php?t=389601
Succes, WAS
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Click to collapse
I've tried both Murata radio roms. Both gives very good 3G signal but when I try to make a call or use data, I get no connection. I've tried the original radio ROM and some of the Kaiser ported radio Roms. They all give me no connection with 3G. In every case, when I disable the 3G, I can make calls and get data although it is only through edge and GPRS. I looked at my box for the TC and it is revision A. Do I need to send my TC for repair? I even went as far as calling my cell phone provider(Rogers) and they couldn't help me. The phone is functional but without 3G I am not getting very fast data speeds.

The problem started with my TC started after upgrading to Udk R6 and R7, after upgrading to R8 and a new radio version
http://forum.xda-developers.com/showthread.php?t=351964
Will give you an updated radio version what will have a good match with the Udk diamond R8 Rom.
Succes, WAS

just a question, I'm on ATT, and the sim card I use on my polaris came off the iPhone3G, and I get the H (the high speed thing) sign on the phone during data sessions. on some areas I'm only able to get E and sometimes even the G sign came on and off. so I guess, maybe wherever you are, the 3G signal isn't strong enough, so you can only get edge.
and as of the other person noted, polaris is kind of at the edge of getting broken, fast. I only uses mine exclusively for web browsing for a week when the phone goes crazy. sent it to repair and everything seems to be in "sane" mode now let's hope that my phone didn't try to go insane again

rycckor said:
I've recently got a new 3G iphone. It came with a new SIM card that is suppose to be optimized for iphone. When I put this sim card into my Touch Cruise, I am unable to get 3G. There is signal bars but I cannot make or receive phone calls. The only way to make or receive phone calls is by disabling the 3G. The same applies for Data. I thought maybe the radio ROM was not working so I changed it to the Murata ROM but I am still having problems. I am on the Rogers network in Canada. Has anybody else having similar problems? Any help would be appreciated as I still find my Touch Cruise more useful than the 3G iphone.
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I am having the same problem, 2 weks ago I traveled to other country without 3g network (only edge) and i had used a diferents simcards. When I come back to my country, I lost the 3g only works in GSM , I try another sims card and same problem and the orignal simcard in differnts mobiles 3gs worsk fine. Do you find any solutions? You are the only person who i find with the same problem.
Thanks
Edit/Delete Message

Guys, maybe a silly comment but did you check the following settings : phone/menu/options/band and check select network type to auto?
I have had problems before with 3G & HSDPA. Somtimes when your registered on HSDPA and you travell away from that mast/area into an area that only has 3G or even only Edge, then device does not re-register onto the other band and you will not be bale to make calls and will miss calls. This happened for days one time and i very nearly hard reset my device in frustration, i eventually found out it was a network problem.
Another work around is going to phone/menu/networks and manually select networks and hopefully it should bring up your 3G network.
Phone operators do not like telling you that their 3G or HSPDA networks do not have good coverage or intermittent quality of signal. My 3G network only has 70% coverage & 30 % of that is HSDPA, so i sometimes end up on EDGE and hence miss calls.
Try playing around with the setting above one at a time. When im stuck i manually set band to GSM (edge), then when travelling away reset back to auto. Most of the time however it is fine.

Hi, I'm from Argentina. I had the same problem with 3G after a trip to other country. Now my TC only works well in GSM Band. Unfortunatelly we don't have service support here so if anyone knows how to fix this will be highly appreciated.

I have the same problem in my Polaris. I tried almost every radio i could find, i tried with different sim cards, i tried with official wm6 and wm6.1 roms with no result. When 3G is enabled i can not make or receive calls. I think that the problem started when i first upgraded from WM6 to WM6.1. Now i keep band selection to GSM so at least i can use my polaris as a phone. There must be something that prevents gsm connection when 3G is active. I hope a registry tweak could be found for this. I' m just one step from sending my device to be serviced.

I have the same trouble with my virgin uk sim card and t-mobile which share the same network(need to turn off 3g),but no trouble with my asda sim which uses the vodaphone network.So if you try different sim cards make sure they dont share networks.Another thing i've noticed with my virgin sim is all my preferred networks are unchecked but my phone will still connect if my 3g is turned off?

[Q] 4g data drops often...too often

i have to reboot in order for the 4g data to work again but it only stays on for about a minute and then it stops working again. everything else on the phone works ( text, voice, wifi etc...) I read somewhere that flashing different radios might fix it but im not sure about that. anyone else experience this and have a work around? i am currently on baseband i535VRLG1
Thanks In advance
i called Verizon and they said it may be the sim card thats damaged. if that were the case wouldnt voice and text fail as well?

frunas80 said:
i have to reboot in order for the 4g data to work again but it only stays on for about a minute and then it stops working again. everything else on the phone works ( text, voice, wifi etc...) I read somewhere that flashing different radios might fix it but im not sure about that. anyone else experience this and have a work around? i am currently on baseband i535VRLG1
Thanks In advance
i called Verizon and they said it may be the sim card thats damaged. if that were the case wouldnt voice and text fail as well?
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I'm having the same issues recently. I've always gotten a 4G signal at my house (albeit not the strongest one) but lately, my phone will not hold on to the connection. When coming off of wifi, my phone will not acquire a data connection at all most of the time. I can still send/receive texts and calls but there is no 4G or 3G icon, no MMS, and no data. I have to toggle the radios on/off, or change from CDMA/LTE to Global (or GSM) and back, put in airplane mode, or restart.....there is no guarantee any one of those steps will work. Sometimes I have to do it repeatedly until I get my data connection back but it is only temporary.
I'm on the i535VRBMF1 baseband and updated to the ML1 modem to try and resolve but to no avail. I have replaced my sim card (as I initially though that was the issue) but it has not helped either.
The only thing I can think of is that my PRL may have been updated (it is currently 15310) and it's causing issues with the towers in my area.
I just got back from Hawaii and was also in San Diego for a few days and had absolutely no issues. It seems to only be an issue now when I'm at my house which makes me think it is something VZW network related and nothing to do with my phone per say. It's really driving me nuts though.
BTW, I'm in Southern California (Irvine).

I seemed to have fixed the issue by reverting the baseband back to vrlf2. I had to switch from global to 4g/LTE because I vegan to inch roaming charges lol. Verizon credited me and no dropped 4g signal. So I'm happy.

frunas80 said:
I seemed to have fixed the issue by reverting the baseband back to vrlf2. I had to switch from global to 4g/LTE because I vegan to inch roaming charges lol. Verizon credited me and no dropped 4g signal. So I'm happy.
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What ROM are you running? I'm just curious what the implications are of running an older baseband (from the ICS days) on a newer ROM/Kernel.

I'm running cleanrom8.1 core edition. Slightly buggy but tolerable.

I was finally able to somewhat resolve my issue so I thought I'd post in case anyone else is experiencing something similar.
By using a few different apps and testing techniques, I was finally able to deduce that my issue had to do with EHRDP hand-off with the towers in the immediate vinicity to my house. I'm not sure what VZW did to them lately but it doesn't appear to be a problem in other locations so it seems like the issue is on their end (and not something to do with my phone).
In any case, it seems that when my 4G connection is weak and EHRDP is detected, it is dropping the connection entirely instead of handing if off to 3G (EVDO). The connection is also never transferred back when a 4G signal is detected either until I reset the connection where there is a moderate 4G signal.
Again, this only seems to be an issue when connected to the towers near my house and doesn't occur when traveling abroad.
To fix this, I have disabled EHRDP by doing the following:
1) Open the dialer and type *#97328640#
2) Select "[2] CDMA"
3) Select "[2] Data"
4) Select "[7] eHRPD e/disable"
5) Select "[2] Disable(*)"
6) Reboot the phone
Now my phone switches between EVDO revA. for 3G (using the native protocols) and LTE rather than relying on the broken eHRDP protocols. This workaround will have to suffice until VZW fixes stuff in my area but at least I don't miss MMS messages anymore.
Hope this helps anyone running into similar situations.

[Q] HSPDA Not working on One S tmobile?

EDIT: Turns out it does work, but only for a few minutes until it disconnections. Data confirmed to work during this time period, same as text.
Ok so I've tried searching around with no hope.
I have a One S T-Mobile phone, and using it with both stock and CM, the 3G does not work.
It a few times it would connect and then jump off. It doesn't seem to even recognize the existence of 3G now. On the network selector on the quick settings panel in CM, it only lets me select 2G... setting it back to 3G prefered doesn't help at all.
I'm on WIND mobile, which the 3G uses AWS 1700/2100, which is clearly supported by this phone if you look on GSM Arena (it's the tmobile version for sure, it's pasted across the front of the phone and throughout the stock rom)
Not to mention, I'm told most, if not all, T-Mobile phones work with WIND. Is the 3G radio broken perhaps? Is there a way I can check this?
Anyone have any clue?

Jem256 said:
Ok so I've tried searching around with no hope.
I have a One S T-Mobile phone, and using it with both stock and CM, the 3G does not work.
It a few times it would connect and then jump off. It doesn't seem to even recognize the existence of 3G now. On the network selector on the quick settings panel in CM, it only lets me select 2G... setting it back to 3G prefered doesn't help at all.
I'm on WIND mobile, which the 3G uses AWS 1700/2100, which is clearly supported by this phone if you look on GSM Arena (it's the tmobile version for sure, it's pasted across the front of the phone and throughout the stock rom)
Not to mention, I'm told most, if not all, T-Mobile phones work with WIND. Is the 3G radio broken perhaps? Is there a way I can check this?
Anyone have any clue?
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Click to collapse
Ok, so apparently it does connect, but only for 2 or 3 minutes before disconnecting. The data works fine, the service works fine, but it just bails on the connection after a few minutes until i restart the phone.

Jem256 said:
Ok, so apparently it does connect, but only for 2 or 3 minutes before disconnecting. The data works fine, the service works fine, but it just bails on the connection after a few minutes until i restart the phone.
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http://forum.gsmhosting.com/vbb/f485/htc-one-s-stuck-2g-network-plz-help-1880307/

3G, 2G and phone not working - 4g works

I'm having a somewhat odd issue with my Nexus 5. 4G connects fine and I can use all of the internet things, but if I put the phone in 3G or 2G only, it completely loses service. Switch it back to 4G, it connects again. If I try to make a phone call, it drops the call and shows no service again, even though 4G is enabled and was working when I initiated the call. Does anyone have any ideas what could be causing that? I tried calling T-Mobile, LG and Google support and the best thing they could say is to factory reset or send it in. Before I called them, I had already tried every image for it on Google's site and Cyanogenmod, so I'm pretty sure it's not a software issue. Anyone have any ideas what else I may be able to try or maybe something that would need to be replaced? I have no problem taking it apart if I need to.

This happened to me before on another lg device but not the n5, very annoying

OnePlus One giffgaff/O2 POOR RECEPTION/ NO SERVICE

Hi,
I have recently purchased a used OnePlus One 16GB Unlocked phone from CEX, and it looks and performs great. However, upon trying my SIM it shows No Service/emergency calls only.
Ironically enough emergency calls arent possible either. I'm with giffgaff, (O2's network) and it would not make/receive calls where I live (West-London). Tried a Lebara sim too, same results.
IMEI number is fine, checked with CheckMend. Faffed about with APN settings, manually connecting to the network, but while I'm home it could hardly find O2's network and even then it shows no service. (usually finds EE and Vodafone but I haven't got those sims.)
Took it to work today and it seems to be working "fine" at work. What I mean by "fine" is that I can make/receive calls, watch HD youtube videos no problem, but download speed from various websites and from the play store would be about 20kb/s and connection would drop every now and then. Switching between 3G and 4G makes no difference whatsoever. Also tried the *#*#4636 options but if I switch preferred modes it doesn't save, it defaults to whatever it wants to upon reboot.
It improves outside of work and it's pretty usable, but it drops just before I get home. This area does have bad O2 coverage but with my old Samsung Galaxy S2 and sh*tty Sony Xperia E1 I always get a decent signal even at home.
So originally when I thought it had a dead antenna, I thought I would return and get a replacement, but upon googling around I found that OnePlus is at war with O2s network on some devices, so I might have the same issue. Flashing isn't really an option as I've never done it and even though I'm within 30 days I don't think I should brick it.
At this point if I get a replacement I might have the same issue, if I change networks I might have the same issue. I have a hard time convincing anyone at work to lend me their sims for a day.
Any advice would be appreciated. :fingers-crossed:
OS: Cyanogen 13.1.2. ZNH2KAS3P0-bacon
Elderberry 5

neverhangover said:
Hi,
I have recently purchased a used OnePlus One 16GB Unlocked phone from CEX, and it looks and performs great. However, upon trying my SIM it shows No Service/emergency calls only.
Ironically enough emergency calls arent possible either. I'm with giffgaff, (O2's network) and it would not make/receive calls where I live (West-London). Tried a Lebara sim too, same results.
IMEI number is fine, checked with CheckMend. Faffed about with APN settings, manually connecting to the network, but while I'm home it could hardly find O2's network and even then it shows no service. (usually finds EE and Vodafone but I haven't got those sims.)
Took it to work today and it seems to be working "fine" at work. What I mean by "fine" is that I can make/receive calls, watch HD youtube videos no problem, but download speed from various websites and from the play store would be about 20kb/s and connection would drop every now and then. Switching between 3G and 4G makes no difference whatsoever. Also tried the *#*#4636 options but if I switch preferred modes it doesn't save, it defaults to whatever it wants to upon reboot.
It improves outside of work and it's pretty usable, but it drops just before I get home. This area does have bad O2 coverage but with my old Samsung Galaxy S2 and sh*tty Sony Xperia E1 I always get a decent signal even at home.
So originally when I thought it had a dead antenna, I thought I would return and get a replacement, but upon googling around I found that OnePlus is at war with O2s network on some devices, so I might have the same issue. Flashing isn't really an option as I've never done it and even though I'm within 30 days I don't think I should brick it.
At this point if I get a replacement I might have the same issue, if I change networks I might have the same issue. I have a hard time convincing anyone at work to lend me their sims for a day.
Any advice would be appreciated. :fingers-crossed:
OS: Cyanogen 13.1.2. ZNH2KAS3P0-bacon
Elderberry 5
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Click to collapse
Could be band issue,but as you say it works on work(outside home) then for sure the sim is compatible with OPO bands.
This issue can be fixed by changing firmware of the device.
I know it would be seem hard at first but it's worth the work.Flashing firmware can greatly increase your signal strength and likely to cop out any issues with data and calls.
But first you need to flash Custom Recovery Twrp and before that you need to unlock the bootloader of your device.
To start with,
https://forum.xda-developers.com/showthread.php?t=2788632
You don't need to do the root section,just the bootloader unlocking then flashing Twrp.Its easy.
https://forum.xda-developers.com/oneplus-one/general/firmware-modem-oneplus-one-lollipop-t3300907
Here's a firmware compilation thread just try them and use the one which suits your carrier the best.
Good luck