Database Info

1800mah Clove battery - first impressions

liamhere said:
im in hong kong soon so ill get a bigger and beter one then
Click to expand...
Click to collapse
Why do you have to wait for Hong Kong?
Got my 1800mah battery through from Clove today and charged it up all last night.
First impressions:
The back is exactly the same design (including wobbly back) as the original just the sides are about twice the size i.e. "tall". If you look at the USB port on the back, the phone is now about this much again deep so, not that bad. I know feck all about battery technology but it does appear to me that there is a lot of wasted space now under the case.
The case itself also has an extended "peep hole" for the the camera to look out of. Initialy when you look at it, it doesn't seem wide enough for the camera but after testing I can only conclude it is as it does not affect camera operation.
The battery is a small chunky affair thats exactly the same shape as the original with about twice the depth. After a full charge last night, Batti 2.0 seems to tell me its only got around 95% charge. This could be for two reasons I guess? Batti is not designed to cope with 1800mah batteries and/or the battery will require further charges to come to max power. It of course adds a little weight but, at the moment i've not really noticed it.
All in all, so far, it seems a good purchase. Will let you know how performance is over today and tomorrow (btw, im a heavy user with push mail etc and also work in an office which has feck all signal - i.e. radio on full xmit all day).

Can you please take some pictures, so that all of know what to expect when we want to buy it too ?

Sorry yes, will do when I get home tonight.

Do you use any cases? If so, how does it fit there? Is it to big or so?

No I don't. The phone, even with this battery is still small enough to fit in most of my jeans pockets.
"Are you pleased to see me or is that phone in your pocket?"

image from clove
http://www.clove.co.uk/productimages/main/E9D71287-36BA-4BA4-85BE-3AAAFAAC0E3B.png

Monty Burns said:
Sorry yes, will do when I get home tonight.
Click to expand...
Click to collapse
I look forward to your photos, I was looking at the clove one and some on ebay. Is that clove UK.

Dont know. This is the one I purchased but the picture looks nothing like it:
http://www.clove.co.uk/viewProduct....&product=30EB1DEF-CE29-4EA5-B021-E151FCA14D73

How much time did it take before you got it since you ordered it? and where are you from?
And this is the case im thinking about buying
http://www.pdair.com/catalog/product_info.php?cPath=10100000_900000_11000268&products_id=7644
But looks like it wont fit in there maybe.

I bought it direct from Clove on the link above. I ordered as a pre-order so it actually took around 10 days or so. I believe they have them in stock now so you should be looking at around 2 or 3 days I guess?

Monty Burns said:
Why do you have to wait for Hong Kong?
Got my 1800mah battery through from Clove today and charged it up all last night.
Click to expand...
Click to collapse
I got it also from Clove. Have you tested GPS yet? My Diamond can't find any satellites with 1800mAh battery! Yesterday GPS worked fine with original battery! I can't test original battery now because I'm at work... I will test again original if I find way to my home!

Ouchies! That would be really bad if its the battery.
Sadly, I fecked around with my GPS settings and I can't find them on here anywhere to correct them so none of my GPS apps work. If someone could tell me which ports/baud rate etc I can try my GPS out here at work.

Monty Burns said:
Ouchies! That would be really bad if its the battery.
Sadly, I fecked around with my GPS settings and I can't find them on here anywhere to correct them so none of my GPS apps work. If someone could tell me which ports/baud rate etc I can try my GPS out here at work.
Click to expand...
Click to collapse
COM4 Baudrate 4800 worked with original battery and with Radio v1.00.25.05 (COM4 and baudrate 19200 with Radio v1.00.25.03).

cheers, gimme 10 or 15 and i'll try it n get back to you.
edit:
Just to confirm then
GPS Program Port = Com5 (or whatever, Just not com4?)
Hardware port = Com4, 19200 (im running .03)
and I tell google maps to use GPS settings, "set by Windows"?

Some Q's:
- How long does the full battery last? For example with GPS + screen on (with the 900 it will only last about 1.5h).
- Can someone measure how much thicker the device is with the new cover (original is almost 12mm and I really hope it does not add 6mm)?
- Do photos look better/worse with the new cover?
Thanks!

Monty Burns said:
cheers, gimme 10 or 15 and i'll try it n get back to you.
edit:
Just to confirm then
GPS Program Port = Com5 (or whatever, Just not com4?)
Hardware port = Com4, 19200 (im running .03)
and I tell google maps to use GPS settings, "set by Windows"?
Click to expand...
Click to collapse
Looks like I have a far worse issue!
I try to use the GPS and it won't lock anything, google maps shows 0 satelites. I looked at Windows->Settings->GPS and it shows a Hardware port of "none" no matter how many times I change and OK it.
Any ideas?

Monty Burns said:
cheers, gimme 10 or 15 and i'll try it n get back to you.
edit:
Just to confirm then
GPS Program Port = Com5 (or whatever, Just not com4?)
Hardware port = Com4, 19200 (im running .03)
and I tell google maps to use GPS settings, "set by Windows"?
Click to expand...
Click to collapse
You don't have to change External GPS setting from Systems -> Setup. Only if you use External (Bluetooth) GPS! If you use internal Diamond GPS leave them default. In Google Maps tell it to use "set by Windows."
You can setup some (like Run.GPS Trainer UV) -programs manually if "set by Windows" don't work, these programs have own COM and baudrate setup to internal GPS.

Thanks. Just confirmed that with Google search. Looks like now i've played with them I will need a reboot. Will try again.

Monty Burns said:
I try to use the GPS and it won't lock anything, google maps shows 0 satelites. I looked at Windows->Settings->GPS and it shows a Hardware port of "none" no matter how many times I change and OK it.
Any ideas?
Click to expand...
Click to collapse
I think you have same problem with 1800mAh battery. I beg that GPS works again with original battery!

from me
Originally Posted by liamhere
im in hong kong soon so ill get a bigger and beter one then
im a cheap cow.......mooooooo
and i can live with the battery for now
and ill just see what i can get while im there thats all

XDA Exec battery life - more than 14hrs req.d

Bit of a noob question for my first post - sorry
Bought myself an SPV M5000 (remember them??) running WM6... didn't realise how big this thing was till it turned up
Anyway - the issue - in standby alone I seem to be getting about a days worth of battery out of it before it dies. This is not acceptable.
Running radio version 1.18.00 (Dunno if the rest is important, but ROM 2.07.00 WWE, Protocol 42.54.P8)
Now I've found some archived threads about rolling the radio version back to help solve this - was 1.18.00 one of the problem versions (should have fixed it by now surely??) and if so, how far back should I be looking?
Anything I could/should try before this? and...being really lazy now...could anyone post/show me to an idiot's guide for doing this
Thanks (and I promise to contribute more on future posts...if I don't just bin this paperweight first)

- now subscribed to this thread -

TllEWL said:
Bit of a noob question for my first post - sorry
Bought myself an SPV M5000 (remember them??) running WM6... didn't realise how big this thing was till it turned up
Anyway - the issue - in standby alone I seem to be getting about a days worth of battery out of it before it dies. This is not acceptable.
Running radio version 1.18.00 (Dunno if the rest is important, but ROM 2.07.00 WWE, Protocol 42.54.P8)
Now I've found some archived threads about rolling the radio version back to help solve this - was 1.18.00 one of the problem versions (should have fixed it by now surely??) and if so, how far back should I be looking?
Anything I could/should try before this? and...being really lazy now...could anyone post/show me to an idiot's guide for doing this
Thanks (and I promise to contribute more on future posts...if I don't just bin this paperweight first)
Click to expand...
Click to collapse
Welcome to the forum
I would recommend you to enter to Universal forum and read this: http://forum.xda-developers.com/showthread.php?t=267448
I have heard that some radios drain the battery fastet than others, I´m using 1.08 and my original battery from 2005 last me day and a half using a lot of calls and some BT and WIFI
Good luck and don´t forget to vote!

OMG! Soo much information
Thanks for the steer to the Universal section (may have found that eventually, but god knows how long it would have taken)
3hrs later, I think I've established that although I don't have the randomly dying battery (still going at .... 21%) Radio 1.18 works for others, so I probably do need a new battery - the phone's still got its protective screen covers on it, but that's not to say that the battery was new.
I'll switch back to my Treo (7days+ with use) for now and just use the brick for the SatNav till I get a new battery.
Don't think I'm gonna be able to spare the time to read up on how to do all this flashing stuff safely so hope the new battery works

TllEWL said:
OMG! Soo much information
Thanks for the steer to the Universal section (may have found that eventually, but god knows how long it would have taken)
3hrs later, I think I've established that although I don't have the randomly dying battery (still going at .... 21%) Radio 1.18 works for others, so I probably do need a new battery - the phone's still got its protective screen covers on it, but that's not to say that the battery was new.
I'll switch back to my Treo (7days+ with use) for now and just use the brick for the SatNav till I get a new battery.
Don't think I'm gonna be able to spare the time to read up on how to do all this flashing stuff safely so hope the new battery works
Click to expand...
Click to collapse
Yes a new battery is the best solution, try to get the original!
On Universal forum there is a member called Dukenukem that sells the original ones at good price
You actually don´t have to spend so much hours reading and it´s worth!
Cheers and don,t forget to vote!

TllEWL said:
Bit of a noob question for my first post - sorry
Bought myself an SPV M5000 (remember them??) running WM6... didn't realise how big this thing was till it turned up
Anyway - the issue - in standby alone I seem to be getting about a days worth of battery out of it before it dies. This is not acceptable.
Running radio version 1.18.00 (Dunno if the rest is important, but ROM 2.07.00 WWE, Protocol 42.54.P8)
Now I've found some archived threads about rolling the radio version back to help solve this - was 1.18.00 one of the problem versions (should have fixed it by now surely??) and if so, how far back should I be looking?
Anything I could/should try before this? and...being really lazy now...could anyone post/show me to an idiot's guide for doing this
Thanks (and I promise to contribute more on future posts...if I don't just bin this paperweight first)
Click to expand...
Click to collapse
First: Yes Exec is a brick and Since I have it, I have given up to carry my 45 Magnum. HTC Universal (Exec) can do the same job
Be Frank IMHO Exec had never good battery live.. I hear some people saying they can last 1-3 days with it, but in my case: Push mail 80-100 mails, calls, a lot reminders and PIM use it has never lasted full one day.
My suggestion to stretch your battery live:
1) Low Phone Signal increase the power connection:
2) Radio Version depends on your service provider or Country.. In some countrys or locations the 118 has no problem but in others it leads to high power consumption or even device freezes. The best thing you can do is try different version and observe your phone Signal; call Quality and Battery live. Here you can find most Radio versions to download: http://vidmes.com/xda/Uni/Radios/
3) Changing frequent location (Driving) also decrease Battery live.
4) Set your Phone Band Manually to GSM or 3G dont use the setting "Auto"
5) Set your backlight settings to min brightness. ( in my case only to first line!!! Lower then that is Darkness)
6) Set Your Beam off to Incoming Beams
8) Backlight Time.. Set to min time ( in my case is 1min after that bcklight goes off)
9)Turn off device if not used... (In my case time: 1 min)
10) Find the Right ROM.. According my experiences some ROMs have high CPU usage.. even though nothing is active but CPU is running high. In most cases Shell32.exe leading to high CPU. ( My current ROM is Tomal 8.5 standard. very happy with it: http://forum.xda-developers.com/showthread.php?t=454906 )
11) If you don’t use push mail or don’t Sync. Kill the process repllog.exe. Again in Some ROM the Activesync. runs even though there is nothing to sync. (Push mail or Desktop Sync.) That leads additional CPU usage and also unnecessarily memory consumption.
At the end you will find out that you might need one more spare battery or one with higher capacity as it has been discussed here http://forum.xda-developers.com/showthread.php?t=432099.
Furthermore if you plan to carry the exec on your belt you may also need one of these:http://www.suspenderstore.com/susu60.html

Bulldog said:
Furthermore if you plan to carry the exec on your belt you may also need one of these:http://www.suspenderstore.com/susu60.html
Click to expand...
Click to collapse
Oh boy, that link does not carry well across the water, it conjures up totally different images here in the UK.

deedee said:
Oh boy, that link does not carry well across the water, it conjures up totally different images here in the UK.
Click to expand...
Click to collapse
It was not my attention to indicate to the guys with less hair.. it should be protection for not losing his pants.

Bulldog said:
It was not my attention to indicate to the guys with less hair.. it should be protection for not losing his pants.
Click to expand...
Click to collapse
Has to be said that comparison isn't a huge amount better, , UK pants are under garments, the outer ones are trousers.
And i am missing the guys with less hair connection, suspenders in the UK are a female lingerie item.

deedee said:
Has to be said that comparison isn't a huge amount better, , UK pants are under garments, the outer ones are trousers.
And i am missing the guys with less hair connection, suspenders in the UK are a female lingerie item.
Click to expand...
Click to collapse
Thanks for the “Pants” correction in British English.
According the Dictionary it seems in American English meaning of Pants can be also trousers. But hey how I would know..English is just my 4th language.
However Somehow I start to miss your connection to female lingerie items. Frankly speaking it appears to me that you did not see the suspender pictures in the link that I have given or else you would have seen those are the one of two straps worn over the shoulders to hold up trousers (pants). I believe to have seen that such suspender are also worn by Skinheads which some call them “the guys with less hair”
In Order to make it short, I suggest after you seen the pictures in the link, if you would still insist that such suspenders are in UK under the category lingerie items then I might need talk to the Web Company that sells those. They have somehow categorised that suspender under “BIG & TALL GUYS suspenders”????
Anyhow you have a Great day

I didi look at the link and hence my comments, i had missed the reference to skinheads, what is being sold as suspenders are called braces in the UK.

deedee said:
Has to be said that comparison isn't a huge amount better, , UK pants are under garments, the outer ones are trousers.
And i am missing the guys with less hair connection, suspenders in the UK are a female lingerie item.
Click to expand...
Click to collapse
hello deedee one simple question for you. Which UK online store has best range of lingerie items? I hope you will post some quick reply. Thanks in advance

Extended Backup Battery zu Samsung I9000 Galaxy S

Hi just bought one of theses as anyone else bought one and does it do the job, will report once i get mine
http://cgi.ebay.co.uk/Extended-Backup-Battery-zu-Samsung-I9000-Galaxy-S-S8500-/300468040468?pt=LH_DefaultDomain_3&hash=item45f54a7314

ownhd2 said:
Hi just bought one of theses as anyone else bought one and does it do the job, will report once i get mine
http://cgi.ebay.co.uk/Extended-Backup-Battery-zu-Samsung-I9000-Galaxy-S-S8500-/300468040468?pt=LH_DefaultDomain_3&hash=item45f54a7314
Click to expand...
Click to collapse
I know that's cheap. But I would still rather buy a quality 5000mah one for 10x the price.
http://cgi.ebay.de/Sanyo-eneloop-KB...erien_Akkus&hash=item588955a4fb#ht_3183wt_911

aestetically speaking, they all looks horrible as a battery solution
i much prefer taking off the back cover to swap in another pack of 1500 than hooking up one of those listed above
it's not simply the looks, it also affects usability.
you can't go about your business with are battery pack hanging around in a wire

http://www.mugen-power-batteries.com/samsung/samsung-galaxy-s-i9000.html
http://www.batterybay.net/Battery-for-Samsung-GT-i9000-Galxy-S-p/samsung -cs-smg900xl.htm
99% I'm going for the 2nd!!!

giokou said:
http://www.mugen-power-batteries.com/samsung/samsung-galaxy-s-i9000.html
http://www.batterybay.net/Battery-for-Samsung-GT-i9000-Galxy-S-p/samsung -cs-smg900xl.htm
99% I'm going for the 2nd!!!
Click to expand...
Click to collapse
Good luck getting a case for that!

AllGamer said:
aestetically speaking, they all looks horrible as a battery solution
i much prefer taking off the back cover to swap in another pack of 1500 than hooking up one of those listed above
it's not simply the looks, it also affects usability.
you can't go about your business with are battery pack hanging around in a wire
Click to expand...
Click to collapse
Well, with an external charger you can just connect it while not using the phone, and have it top up the battery. I don't see any aesthetic issues doing it that way. It's a great deal easier than opening up the phone and replace the battery. The ultimate would be charger/battery case for i9000 that allows charging from mains, charging to to mini-usb, and use standard i9000 batteries.
Sent from my personal Dis-organizer GT-i9000

Soniboy84 said:
Good luck getting a case for that!
Click to expand...
Click to collapse
I know...
I must be very very carefull...
But it's the price for twice+ the battery power!!!
I will take the risk!

ownhd2 said:
Hi just bought one of theses as anyone else bought one and does it do the job, will report once i get mine
http://cgi.ebay.co.uk/Extended-Backup-Battery-zu-Samsung-I9000-Galaxy-S-S8500-/300468040468?pt=LH_DefaultDomain_3&hash=item45f54a7314
Click to expand...
Click to collapse
I bought one, and it doesnt seem to work at all. Phone changes to 'Charging (AC)' and then immediately flips to 'Not Charging' when you look in battery status.

~gtw said:
I bought one, and it doesnt seem to work at all. Phone changes to 'Charging (AC)' and then immediately flips to 'Not Charging' when you look in battery status.
Click to expand...
Click to collapse
You have to get the "Charging" Micro-USB cable. The one that comes with the phone is a data + charging.
Mine works fine with the samsung eneloop 5000mah.

giokou said:
http://www.mugen-power-batteries.com/samsung/samsung-galaxy-s-i9000.html
http://www.batterybay.net/Battery-for-Samsung-GT-i9000-Galxy-S-p/samsung -cs-smg900xl.htm
99% I'm going for the 2nd!!!
Click to expand...
Click to collapse
hey dude how did the battery turn out to be...?? more importantly how does it look and feel...??
im looking to get a extended battery... not really sure what brand it is thats available in my city... but just asking in general how yours is...?

take a look at
those <-- linky inside

New extended battery for galaxy s!!!!
Check out this one...

Lol omgwtfbbq?
Knowledge is Power. Guard it well.

aroykos said:
Check out this one...
Click to expand...
Click to collapse
I giggled.
hehehehee.

S4 battery recall

Google it for more info. I only found out cos my battery has swollen and it now dies after 20mins use . Noticed deteriation about a week ago. Looks like manynphones affected
Sent from my GT-I9505 using XDA Premium 4 mobile app

YES ! Noticed the new. "Galaxy S4 battery woes 'limited', offers free batteries".
The South Korean company also say: "We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge."
And where are they exactly?

Samsung is known for crappy batteries.
Sent from my GT-N7105 using xda app-developers app

On Google I only find recall for Germany and other European countries.
Does anyone know if any other countries are effected? Maybe Australia?
Thanks
Sent from my GT-I9505 using xda app-developers app

ranger4740 said:
On Google I only find recall for Germany and other European countries.
Does anyone know if any other countries are effected? Maybe Australia?
Thanks
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
The issue seems to be limited to batteries with serial numbers beginning with "BD", easy enough for people to check if they're affected.
Also, I've seen no mention of a recall on the batteries? Do you have a link to this, OP?

Dan1909 said:
The issue seems to be limited to batteries with serial numbers beginning with "BD", easy enough for people to check if they're affected.
Also, I've seen no mention of a recall on the batteries? Do you have a link to this, OP?
Click to expand...
Click to collapse
my battery begins with BD, and doesnt last a day
a link would be nice

wifiuk said:
my battery begins with BD, and doesnt last a day
a link would be nice
Click to expand...
Click to collapse
A link to what, sorry?
All the information I posted is from the discussion threads on this forum. It's in there that it is only people who have the BD batteries having the issue. Any information I posted about what happens with the fault is from when my battery went through it .

Yeah mine's BD as well and it barely holds a day... Should I look for a replace?

Crembo said:
Yeah mine's BD as well and it barely holds a day... Should I look for a replace?
Click to expand...
Click to collapse
Take a look at the battery, if it's swollen (even slightly so) that's a fairly good sign that it's having issues. As far as we know it's only BD batteries that are affected, but that doesn't mean that ALL BD batteries are.
There's other symptoms that come with the battery failing as well:
Generally bad battery life (much worse than previously used to)
Phone turning off randomly, and won't turn back on until a charger is connected
Battery level jumping from high (e.g. 80%) levels to very low (a few percent) when the phone cuts out
Noticacly swollen battery (this varies from only a mm or so of swelling, to enough to bend the screen and casing of the phone!
If you see any more of those issues, then it's probably worth contacting Samsung or the shop you purchased it from to get a replacement sent out to you.

Dan1909 said:
Take a look at the battery, if it's swollen (even slightly so) that's a fairly good sign that it's having issues. As far as we know it's only BD batteries that are affected, but that doesn't mean that ALL BD batteries are.
There's other symptoms that come with the battery failing as well:
Generally bad battery life (much worse than previously used to)
Phone turning off randomly, and won't turn back on until a charger is connected
Battery level jumping from high (e.g. 80%) levels to very low (a few percent) when the phone cuts out
Noticacly swollen battery (this varies from only a mm or so of swelling, to enough to bend the screen and casing of the phone!
If you see any more of those issues, then it's probably worth contacting Samsung or the shop you purchased it from to get a replacement sent out to you.
Click to expand...
Click to collapse
Thanks for the info.
It doesn't seem to be swollen (my phone is maybe 3-4 weeks old now), but I can barely get 2 hours of screen time and I do have to recharge my phone every night (Wifi is on maybe 70% of the time).
For example right now I'm at 4% battery with 19h 16m 57s time on battery and 33% usage by screen (1h 29m), then 16% by Google Services.

in 8 hours from 95% to 0 , 1:30h display (medium brightness) + some data h+ surfing facebook , i don`t think its alright battery life is poorer than my old 1 year s3
android 4.3 MJ5 battery : BD

Even if the battery is ever so slightly swollen just get the battery changed. Wether it's free of cost by Samsung or by purchasing a new one.
I had the same issue.. BD battery.. It was swollen and my screen had started to appear slightly curved as well. Barely used to last 24 hours(2hrs screen on). Got a new battery and I love my s4 again - 38 hours standby 4 hrs screen on. Hate samsung though!

Damn. My battery has BD serial. No issues yet though (had the phone 2 months)
I'm expecting to have to change it soon...

Anyone got a link to the recall page?
Sent from my GT-I9505 using xda app-developers app

imlgl said:
Anyone got a link to the recall page?
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
There doesn't appear to be one.
Samsung have given no statement on this topic (as far as I've been able to find).

Dan1909 said:
There doesn't appear to be one.
Samsung have given no statement on this topic (as far as I've been able to find).
Click to expand...
Click to collapse
Yeah, i haven't found anything online about it
Sent from my GT-I9505 using xda app-developers app

Relax guys.. Samsung will replace the battery free of charge. Here's the response I got from them yesterday -
Thank you for contacting Samsung Customer Support.
I am sorry to hear you believe your battery falls under the faulty battery issue, I understand this is frustrating as it may limit the use of your device.
We are aware of this issue, which has affected a limited number of customers. We ask all customers to please visit their nearest Samsung Electronics authorised service centre, where they can receive a replacement battery free of charge. We remain committed to providing the best possible user experience for our customers.
As you are located in India, Unfortunately we would be unable to send you a replacement battery, as the replacement batteries are only being provided from the UK service centres. If you are able to perhaps send your device to the UK, perhaps to a friend or family member, They would be able to do apply for the replacement on your behalf.
“Please note that not all batteries are faulty, only batteries which display signs of swelling are eligible for a replacement. This is not dangerous, the only concern is that the back cover of your device may no longer fit.”
“Unfortunately if you have already purchased the battery, we would be unable to reimburse you, although you can still take your faulty battery to the service centre to receive a replacement.”
You can visit the link below to guide you to the nearest service centre that you can go to, with the proof of purchase, by just submitting your postcode, and choosing Mobile Phones from the drop down box:
http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
If the battery on your device is swelling, and you are unable to make it to the service centre, we would have to book the device in for an inspection.
If you would like us to book your device in for an inspection, please provide the information below so we can assess your warranty status:
1) Serial number (Found under battery)
2) IMEI number (Not required if a tablet) (Found under battery)
3) Your full postal address
4) Brief description of the issue.
5) Model Code
If the device is deemed as faulty, we will repair it and send your friend or family member back a replacement battery.
If there is anything else we can help with, please let us know.
Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page.
Kind regards,
Kevin
Online Support Team
SAMSUNG Customer Support Centre
Note: This email was sent from a notification only email address that cannot accept incoming email. If you need to reply to this email, pleaseuse the link below

getdunexpected said:
Relax guys..
Kind regards,
Kevin
Online Support Team
SAMSUNG Customer Support Centre
Note: This email was sent from a notification only email address that cannot accept incoming email. If you need to reply to this email, pleaseuse the link below
Click to expand...
Click to collapse
I'm fighting with Samsung since last Monday.Story:
Monday:
1st call to Samsung support, they advised to call nearest service center. Service center called. Reply: we have no batteries for replacement, but we will be very happy to SELL you one. Second call to Samsung, reply with email that I shall scan the proof of purchase, note the ser no, imei no etc and send it to them. Done on Tue.
Wednesday:
silence, so I called them again. Customer rep said that he is ordering the battery to be sent to me.
Thursday: silence
Friday: email from Samsung that I shall go to the nearest service center. another call to Sammy, this time it took approx 20 minutes to recognize the real status. As they stated, the battery shall be with me within the max 10 working days since the last Wednesday, and email was sent by mistake.
Let's see how it will end....
In the meantime, my phone's screen is more and more pushed back by swollen battery. If it will not return to normal - Sammy will have to replace the screen...
EDIT:
Battery arrived today, looking at the envelope - from Netherlands (are all UK stocks already depleted???)
Front screen returned to normal, new battery serial is AA and instead of the english, it has all description on it in some funny language.
Hope it will have longer lifetime...

spamtrash said:
I'm fighting with Samsung since last Monday.Story:
Monday:
1st call to Samsung support, they advised to call nearest service center. Service center called. Reply: we have no batteries for replacement, but we will be very happy to SELL you one. Second call to Samsung, reply with email that I shall scan the proof of purchase, note the ser no, imei no etc and send it to them. Done on Tue.
Wednesday:
silence, so I called them again. Customer rep said that he is ordering the battery to be sent to me.
Thursday: silence
Friday: email from Samsung that I shall go to the nearest service center. another call to Sammy, this time it took approx 20 minutes to recognize the real status. As they stated, the battery shall be with me within the max 10 working days since the last Wednesday, and email was sent by mistake.
Let's see how it will end....
In the meantime, my phone's screen is more and more pushed back by swollen battery. If it will not return to normal - Sammy will have to replace the screen...
Click to expand...
Click to collapse
Dude I suggest you buy a new battery first and keep the one you get from Samsung later as a spare. This way, not only will you be able to use your phone properly sooner and prevent further damage to the screen and it must just be a lil dangerous with that swollen defective battery.. Who knows if it might suddenly explode or heat up or something *god forbid*
---------- Post added at 01:57 PM ---------- Previous post was at 01:53 PM ----------
jas0nuk said:
Damn. My battery has BD serial. No issues yet though (had the phone 2 months)
I'm expecting to have to change it soon...
Click to expand...
Click to collapse
Even my battery(BD) was fantastic was for the first 3ish months. Then it wouldn't hold charge and became swollen causing the screen to get slightly curved too. Got a new battery and the screen went back to normal and the battery life is back to being awesome! Suggest you change yours too, ASAP.

getdunexpected said:
Dude I suggest you buy a new battery first and keep the one you get from Samsung later as a spare. This way, not only will you be able to use your phone properly sooner and prevent further damage to the screen and it must just be a lil dangerous with that swollen defective battery.. Who knows if it might suddenly explode or heat up or something *god forbid*
---------- Post added at 01:57 PM ---------- Previous post was at 01:53 PM ----------
Even my battery(BD) was fantastic was for the first 3ish months. Then it wouldn't hold charge and became swollen causing the screen to get slightly curved too. Got a new battery and the screen went back to normal and the battery life is back to being awesome! Suggest you change yours too, ASAP.
Click to expand...
Click to collapse
Ironic but I've started noticing weird creaking noises when I hold the phone and the battery is now very slightly swollen on one side - if I place it flat, it's fine on one side and can "rock" on the other. I doubt it's noticeable enough for a Samsung Service Centre to replace it, but I'm going to try regardless before it ruins the phone

XPERIA XA battery unable to charge while in use

Hello all,
I've recently bought an Xperia XA and have been satisfied with the device itself, i know its a new phone and we could await some updates, but what i encountered last night made me create an account here and ask.
I was low on battery, basically 1% and attached it to the charger i received with the phone itself, thus the phone goes into normal mode no battery saving or stamina, nothing and no third party apps installed for it. I started browsing Instagram, through google chrome, and even though the phone was charging it couldn't get up even 1% for the time I was on it, basically 30mins almost.
Now, your thoughts, I see on the forums the battery drains fast, cannot basically use it without stamina mode, but do you think that this is 'normal' or should I go back and ask for a different device?
Do you think the updates to the system itself will solve the problems in the future? I was on an Xperia M2 before and was really satisfied, battery lasted whole day no stamina mode, no problem. And from the specifications I read its supposed to have a good battery(XA).
Thank you,
Friction

Friction117 said:
Hello all,
I've recently bought an Xperia XA and have been satisfied with the device itself, i know its a new phone and we could await some updates, but what i encountered last night made me create an account here and ask.
I was low on battery, basically 1% and attached it to the charger i received with the phone itself, thus the phone goes into normal mode no battery saving or stamina, nothing and no third party apps installed for it. I started browsing Instagram, through google chrome, and even though the phone was charging it couldn't get up even 1% for the time I was on it, basically 30mins almost.
Now, your thoughts, I see on the forums the battery drains fast, cannot basically use it without stamina mode, but do you think that this is 'normal' or should I go back and ask for a different device?
Do you think the updates to the system itself will solve the problems in the future? I was on an Xperia M2 before and was really satisfied, battery lasted whole day no stamina mode, no problem. And from the specifications I read its supposed to have a good battery(XA).
Thank you,
Friction
Click to expand...
Click to collapse
Not sure about the charging but one thing I never do is use a device whilst charging, there is a known wifi bug that doesn't let the device reach deap sleep on the original firmware are you on the latest firmware version as the wifi bug is fixed and there's a new kernel aswell apparently I also recommend either a factory reset or software repair once latest firmware is available. How is it compared to the m2 as I'm making the same upgrade next week all being well and I'm following everything closely it's a stunning looking device only had a few brief goes with one don't know whether to get black/charcoal one or lime gold one

aidy.lucas said:
Not sure about the charging but one thing I never do is use a device whilst charging, there is a known wifi bug that doesn't let the device reach deap sleep on the original firmware are you on the latest firmware version as the wifi bug is fixed and there's a new kernel aswell apparently I also recommend either a factory reset or software repair once latest firmware is available. How is it compared to the m2 as I'm making the same upgrade next week all being well and I'm following everything closely it's a stunning looking device only had a few brief goes with one don't know whether to get black/charcoal one or lime gold one
Click to expand...
Click to collapse
The current build number is 33.2.A.2.35 and I did do a factory reset since the update but didn't help much. For eg I've taken it off the charger this morning @ 6.00 and haven't been using it much, a couple of viber messages and pictures taken, one short call (under 1 min) basically its on my desk while I'm at work, only chatting with my gf a bit. And it dropped right now to 40% . And it is in Stamina mode, with optimization disabled for viber and whatsapp.
*edit call quality way better than m2 forgot that*
Now compared to the M2, hands down like going from a zastava car(serbian) to a benz i'd say, works flawlessly, the camera both front and back is better than expected, zoom is nice, design and aluminium body are perfect with slight screen curvature. It says mid range but certainly doesn't feel like it. Only issue beside the battery is finding accessories for it, screen protection or casing, at least in Serbia, as it is brand new, most people in shops haven't even heard of it.

Friction117 said:
The current build number is 33.2.A.2.35 and I did do a factory reset since the update but didn't help much. For eg I've taken it off the charger this morning @ 6.00 and haven't been using it much, a couple of viber messages and pictures taken, one short call (under 1 min) basically its on my desk while I'm at work, only chatting with my gf a bit. And it dropped right now to 40% . And it is in Stamina mode, with optimization disabled for viber and whatsapp.
*edit call quality way better than m2 forgot that*
Now compared to the M2, hands down like going from a zastava car(serbian) to a benz i'd say, works flawlessly, the camera both front and back is better than expected, zoom is nice, design and aluminium body are perfect with slight screen curvature. It says mid range but certainly doesn't feel like it. Only issue beside the battery is finding accessories for it, screen protection or casing, at least in Serbia, as it is brand new, most people in shops haven't even heard of it.
Click to expand...
Click to collapse
Only cases I've seen myself are genuine Sony ones, a shell type and the leather flap type screenprotectors try mediadevil the best non tempered glass ones I've found been using them on my M2 for a while