Hi everyone,
Yesterday I tried to update my HTC Wizard through Windows Update.
After the update was downloaded and installed it had to reboot.
But when the Windows Mobile screen appears, it gives me a "device authentication failure, Please contact the product manufacter. For reference, please provide your device ID.
Then a long serial of numbers.."
I tried to do a hard reset, but no result.
Is there a solution for this problem?
Regards and TIA
Rindert
never used windows update on the phone itself before so cant explain why that happened.
What rom are you using is it stock or one of the 6 or 6.1 builds.
might be worth flashing back to a stock rom if you can get into the tricolor boot loader mode as it doesnt sound bricked which would reset everything.
can you get into the phone with activesync to get at the files on the phone?
Windows Update actually WORKED for you? I have never even heard of an update being released via Windows Update on WinMo....are you sure thats what you did?
@ Funy
I have a MDA Vario, originally with WM5, but I've upgraded it to
WM6.
But never updated it to 6.1.
The problem is, I can't get into my phone through ActiveSync.
It freezes when the error appears.
Is there another way to get into the tricolor bootloader without ActiveSync?
@ ashashaur
Yeah, it did.
First the wizard (not the phone) checked for available updates.
There was a update available, so I tried to update it.
First he downloaded it, restart, and installed it.
When it was done, the phone had to restart, and after that, the problem occured.
note: I'm from the netherlands, so the grammar might be a bit strange...
Man, that is roayally wierd...as soon as I read this today, I hit me own phone upto the Windows Update page, and it promptly returned saying that there are no updates availible...I just dunno what to tell you...have you tried forcing your phone into bootloader mode?
rindert said:
@ Funy
I have a MDA Vario, originally with WM5, but I've upgraded it to
WM6.
But never updated it to 6.1.
The problem is, I can't get into my phone through ActiveSync.
It freezes when the error appears.
Is there another way to get into the tricolor bootloader without ActiveSync?
@ ashashaur
Yeah, it did.
First the wizard (not the phone) checked for available updates.
There was a update available, so I tried to update it.
First he downloaded it, restart, and installed it.
When it was done, the phone had to restart, and after that, the problem occured.
note: I'm from the netherlands, so the grammar might be a bit strange...
Click to expand...
Click to collapse
Boatloader: Hold Camera button and press Power button. Wait and a nice tri color boot screen will appear.
yayayay!!!
I fixed it
Thx for all your help and support!!
I really appreciate it
Rindert
glad you got it fixed. what was the fix in the end?
I was able to get into the bootloader, so I could flash it again.
And it works
Related
Hello all,
Yesterday I tried to update my MDA Compact to qtek 1.06 and I saw to executables in the package:
getdevice.exe and enterbl.exe
I runned getdevice.exe for getting the device data for in the change.bat. That went oke, but out of curiosity I had to run the enterbl.exe, which made me go to the boot loader immediately. And now I'm stuck at the boot loader!
Whatever I do it won't boot to WME anymore! Soft reset, pressing the camera+power+reset, everytime it goes to the "Serial V1.00"screen.
When I remove and put back the backcover of the device (where the battery and sim are) it will go off and after a press on the power button it will boot to WME. But when I manually reset the device or when it automaticaaly reset itself after installing the ExROM tools, it goes back to the boot loader (Serial - V1.00) screen!
I even dumped the ROM with mmty to the SD card and flashed the device with that ROM again, but after it says Checksum is OK and I press reset it just goes straight to bootloader again.
I'm really out of clues of what to do. Can someone please help?
EDIT: When removing and putting back the backcover I can reset the device and it will boot back to WME so I can use it. But still when I softreset (with button or through software) it goes to boot loader. :-(
So using the backcover as a reset button is possible and does work, but it isn't very handy/usefull off course.
TIA
Regards,
Aurora13
Check the forum, the answer is there
Yes, you are still in bootloader mode and it's actually getting ready for you to flash.
Donno which part of it goes wrong, mine also have the same issue. What you need to do now is to restart your desktop pc / laptop (from the info I gathered from the forum). Then run that update thing again. This time, the same screen will appear saying it's trying to get the device data. Difference is, this time you no longer see the current version of ROM (as the Magician is in bootloader mode now). And you will see it show you the ROM that you going to upgrade to. Just follow the instruction, everything is straight forward. Hope this help.
cheers..
Thanks man!
You're the man cyberjaya!
It is working now, here is what I did (as told by cyberjaya):
- Rebooted my laptop
- Connected the MDA to the laptop
- Started the upgrade program of the qtek 1.06 ROM
- It didn't found my version, but it would let me update it to 1.06
- Flashing....(15 minutes is a LOOOONG time if you have to wait )
I did reset it a few times and it just boots normally!
Thank you ver much cyberjaya!
Regards,
Aurora13
No problemo
Am using laptop to flash also. Likely it's the USB hub thing (which listed in the "hardware devices" list). Read it somewhere, it's not recommended to flash using USB hub. Enjoy your new ROM!! .
cheers
I had a thought:
Isn't this the way to do a ROM upgrade without editing the ROM files?
Because it can't detect a different ROM and it will do the upgrade...
Or am I missing something?
Hi,
I'm just wondering if anyone can help me with this problem:
I tried to update the ROM on my O2 XDA II Mini (purchased in Australia). I downloaded the Mini ROM (May2005) from the SeeO2.com website.
When I was flashing the ROM, the process failed on Stage 1 (the Radio upgrade). It asked me to reset the phone and run it again. I ran the ROM upgrade again and it succeeded.
Upon reset of the Mini, On the Splash screen, it displayed "NO GSM". The PDA worked OK, its just that the phone function didn't.
I tried re-flashing the ROM, but encountered the Wrong Country ID error.
After researching on here, I extracted out the executable files from ROM upgrade .exe file and then downloaded the MAUpdate.exe (or something like that) from here, I started the Mini into the Bootloader mode and ran the upgrade executable. On the screen it showed the current radio version as blank.
When proceeding to flash the radio, it would hang on 0% and eventually fail.
Can anyone help?? I just want to get it working, even at the factory ROM level so I don't need to send it away for repair
Thanks for your input!
I encountered a similar porblem with radio and eventually got it to upgrade the WWE 1.12.10 ROM on the FTP. Good luck
Hi robi,
what is the link to the FTP?
When I click on your link it just goes to: http://ftp./ which fails.
I've now got another problem.
I can't turn the XDA on at all.
When I connect it to my computer via USB, the LED comes on RED.
I can't turn it on using any of the buttons, even the soft reset, hard reset or bootloader key combinations.
_kit_ said:
I've now got another problem.
I can't turn the XDA on at all.
When I connect it to my computer via USB, the LED comes on RED.
I can't turn it on using any of the buttons, even the soft reset, hard reset or bootloader key combinations.
Click to expand...
Click to collapse
LED RED means battery not exist or dead
Try to take off battery, and put it back again.
Yeah, thanks. After leaving it connected via usb for a few minutes, the LED went from Red to Orange, and I could turn it on again.
In my testing to get the Radio Stack reloaded, I took out the Radio NBF file and the other two stages of the ROM upgrade process completed successfully. When run in isolation, the Radio upgrade process still fails..
anyone has any idea about this?
yeah im having the same problem
all of a sudden my o2 XDAII mini started loading with "no GSM"
and i check my device information and there is no radio version
so when i try and update, well i guess there is nothing to update. so there is an error.
i was wondering if there was a way to install the radio fresh
voltron37 said:
yeah im having the same problem
all of a sudden my o2 XDAII mini started loading with "no GSM"
and i check my device information and there is no radio version
so when i try and update, well i guess there is nothing to update. so there is an error.
i was wondering if there was a way to install the radio fresh
Click to expand...
Click to collapse
Voltron,
I've tried different methods to try and upgrade or even reload the Radio Stack. I believe its a corruption as when I isolated the different ROMs and ran them separately, it upgraded successfully. it would show that the other components (CE and something else) were blank but that didn't stop the utility upgrading it.
I've just sent my phone off to MPS in QLD to have the ROM refreshed.
www.mpsqld.com, they are the only authorised O2 repairer in AU.
awwww
im reluctant to do so
because my phone is like two weeks out of warranty or something
so if there are other methods id prefer to do try them first
Hi, I got my Qtek S200 aka Imate Jamin yesterday and I tried to do a ROM upgrade. I followed the instructions given in the website http://kimpeacocke.blogspot.com/2006/06/how-to-perform-rom-upgrade-on-your-i.html
I got the upgrade from this site at ftp://xda:[email protected]_022021_Dopod_PDAMobizEdition_v101.zip
I followed the procedure given in the website given above. After I upgraded successfully everything on the phone was wiped out. Since there was no instruction to backup the files, I did not do it. Now all that I see is a four colored screen saying RUU in the top right corner, IPL 2.09 in the top left corner and SPL 2.09 below it.
Does anyone know how to get my phone working again? Do I have to install all the applications including windows mobile 5.0?
If yes, please tell me where to get the softwares for the Qtek S200 and info on how to install it.
Thanks in advance.....
Hi julian_me.
If you are new at this ROM updating stuff, you should use official release by the OEM from their site. Those will warn you about full battery and the need to backup your data.
Now to your problem:
You do not need to reinstall WM5 as it is part of ROM. The screen you are seeing is the bootloader. You should soft reset using the reset hole (at the bottom of the device).
If you still don't get in to windows, you should try reflashing with an official ROM.
Hi there,
Thanks for the help. I tried the soft update. It didnt work. When I checked the Qteck S200 folder from my PC I dont see any folders. It just shows up blank. Would that be an issue? Where can I get the official download of the Qtek S200 rom update? Does that bring back all the folders and programs. Sorry to be bothering you with all my questions. I am new to the pocket pc.
It's no bother, but you might be in over your head.
1) The official ROM update should be available on the QTEK site.
2) Not 'soft update' - soft reset, it doesn't update anything, it just reboots the device. Strange that it still boots to bootloader. Are you sure no buttons are pressed while the device boots?
3) You won't see anything on your PC until the device is synchronized. For that it has to boot up properly, and it seems to be stuck in bootloader.
4) If you manage to download and flash the official ROM your problem should be solved, if not you may have to send your device to the lab for repairs.
Good luck.
I have had a similar issue I think...
When the ROM upgrade ahs finished sometimes you need to remove the cable before the software resets (there is a small note on the screen to this effect). For some reason this ballses up the restart.
As levenum said - always best to download the ROM from the official website, which should provide an adobe instruction sheet too.
Hi levenum,
I tried both the soft reset and hard reset. When I did the hard reset, I got the message "Press Send to restore factory default, Other keys to quit". I pressed the send button. I get Format FAT partition. etc. When I powerup, I get the "Qtek" screen and then it goes to the bootloader screen and it gets stuck there. Any ideas??
Thanks,
Julian
cable
Have you removed the cable after the reboot?!
Yes, I did remove the cable. I also tried to reflash using the official ROM update. When I run the exe file, all that happens is that a window opens and then closes. Nothing happens after that.
re: Q-tek probs
The only time I have encountered this problem (and I have had XDA 1, II, IIi, IIs and an EXEC) is when something has been running or trying to run on the PDA as the upgrade has gone through.
If, as you say, once the download has completed you have removed the USB cable (before the reset), and no buttons are currently pressed then I do not know why the ROM isn't re-booting.
My only remaining advise would be to contact the vendor of the device and show them the problem you are having.
Re: re: Q-tek probs
I had the same issue when trying to upgrade my ROM. For some reason I were not able to use any pdamobiz ROM. I successfully switched from FR to EN using that ROM :
RUU_Prophet_2151327_21513121_021921_DOP_ASIA_WWE_Ship-NoVendorID
Now it just works fine !
Hi, help please...
I have Wizard G3 with TNT 5 Touch Flow and tried to update radio T-mobile UK 2.19 Radio Only. update went OK but now on loading I see HTC boot screen then it moves to TNT 5.0 screen and then fades in two minutes and starts back with HTC boot screen. It then circulates like that for ever without passing to the Today screen. On connection with PC for new update with any rom it shows: Error (260) update error. What can be done?
denflorida said:
Hi, help please...
I have Wizard G3 with TNT 5 Touch Flow and tried to update radio T-mobile UK 2.19 Radio Only. update went OK but now on loading I see HTC boot screen then it moves to TNT 5.0 screen and then fades in two minutes and starts back with HTC boot screen. It then circulates like that for ever without passing to the Today screen. On connection with PC for new update with any rom it shows: Error (260) update error. What can be done?
Click to expand...
Click to collapse
it's a case of bad flash,did anything during flash happened like lose usb connectivity,pc crashed,battery discharged or something like unusual ?
Try to soft reset and see if it works,otherwise you'll have to reflash to official carrier's rom in boodloader mode,
1. Disconnect your phone from the usb cable,shut down any firewall,disable any Anti virus,Reboot your PC.
2. On your Desktop PC, open Microsoft ActiveSync, then go to File >Connection Settings >Remove the Selection from “Allow USB Connection with this desktop computer”
3. On your PC Open windows Task Manager...>Tab Processes...>wescomm.exe...>End process
4. Power off the phone completely (Not stand-by,shut off completely),or you may take the battery out for few seconds
5. Make sure your phone is not Connected to the PC via USB cable and remove the dummy Sdcard or mini-Sd card
6. Get your phone into Bootloader mode (Multicolor screen) by pressing camera button + Power on button
7. Reconnect your phone to the Desktop PC using the USB Cradle and the Charger MUST be Connected to the Cradle (Be sure that your battery is charged over 70%)
8. "USB"will appear on the bottom of the screen of the Bootloader (Multicolor screen)
9. Run the Upgrade again and it will work fine without any problems.
10.Never use Bluetooth sync for the Upgrade
While upgrading, the ActiveSync program will not go on, however the upgrade is running.Please be patient when you're flashing your device, even if 98%. It can wait a little bit, 5 ~ 7 minutes.
Don't cancell the flash or get the phone off the usb cable till it confirms "Congratulations" or stops with an Error!!!
Hope it'll work, Good luck
Hi, this is the first time i saw a Paki guy on this web. I know there is alot of talent in IT profession in Pakistan. Anyway its good to see u here and i got a relief that with the help of a senior member like you i can get my phone work again.
To cut the chase, I have X01HT by Softbank Japan. It is Herms200 by HTC Japanese WM5 ROM. I have installed Asukal's English MUI and it was working fine for me. Now i'm planning to visit Pakistan this month so i though to unlock the sim and i used Prof v3a to unlock. I've successfully unlocked the sim and i guess CID also. When i use some other carrier's sim, i can receive the calls but cant make the calls out coz Softbank rom has a security which comes at screen and ask for password and dont let me do anything on the PDA. After studying alot on this forum i figured that i need to change the rom to get rid of that password message. i used the Olipro's Hard SPL and got bootloader 2.10 Olipro. I checked the other necessary stuff and when satisfied i started rom update. I end up with the same message of Error 260. Now my phone has no OS and it starts at bootloader. i tried everything possible like i make sure to remove all firewalls on my PC, used all the versions of Activesync and everything possible that i could. I trust that there is nothing wrong with the ROM etc but it is with connection.
Now if i update to the original ROM, i'm afraid that it will also upgrade my Bootloader and could never be able to flash english rom. I'm really depressed for the last three days and loosing sleep as well. I trust that you or any other senior member can help me with this.
Thanks in advance and looking forward anxiously.
Farrukh, wrong forum.
You know you have a Hermes, then you should know to post your questions in Hermes related forum, not wizard.
denflorida:
Try to update other Radio-only ROMs in xda's FTP server.
Sorry Brother, i know i have herms but i couldn't find some related topic in herms and i figured that Activesync problem is the same in all devices.
Anyway, thanks for the prompt reply. I'll try to find some from Herms.
Thanks
8125 rom update
i have tried to do a rom update on my 8125 g4. i recently purchased it off ebay and i have two problems. the reason i want to update it is because when i try to enable the wifi my device freezes. the other problem is that i can not seem to get the phone into boot loader mode. i have tried :
-turning the phone off and holding the camera button as i turn it on.
-holding the camera button and pluging it in to a usb port.
- using wizard service tool to enter boot loader mode.
after each of these different attempts i had to either remove the battery for 3 secs or hold the reset button for a few seconds before i can turn it back on. the phone still turns and just i can not use the wifi
Yes!!! Thank you! your instructions worked for me and got me past the Error [260] with my 8125 .
zabardast_1 said:
it's a case of bad flash,did anything during flash happened like lose usb connectivity,pc crashed,battery discharged or something like unusual ?
Try to soft reset and see if it works,otherwise you'll have to reflash to official carrier's rom in boodloader mode,
Click to expand...
Click to collapse
Thanks! Worked for Topaz and latest radio update.
Hi everybody,
i got a XDA Orbit 2 and today i tried to install SPB Phone Suite.
During install it asked for a Softreset, which i did...
After that i refused to boot and keeps hanging at the o2 Bootscreen.
It totally freezes, regardless if i pull any cable, remove the sd-card etc..
So i thought i'd a hardreset once again, but that one didnt work at all.
The Restore lasts maybe 10 secs (with and without sc-card), then asks for another boot and im again where i startet, the o2 bootscreen.
Any chance i get it working again?
Like somebody else recommended flashing it with either another rom or the original one, which i might d/l somewhere.
Then again, any Flash-HowTo starts with an ActiveSync Connection.
Since my Device wont boot at all, the ActiveSync Connection wont be established...
Any helpful Advise highly appreciated :-/
regards...
You should be able to manually put it into the boot loader. I'm not familiar with you phone so you will need to research that.
***Update**** Try this; "turn your phone on press and hold the two buttons on the upper left and right side from your naviwheel and press the resetbutton with your stylus"
http://forum.xda-developers.com/showthread.php?t=366303
hrm, pressing the upper left/right buttons and reseting it doesnt do anything.
regarding google im the first human ever trying to get the htc touch cruise into bootloader mode.
i keep researching, thx for ur effort tho
Manually getting into the boot loader will allow to establish a link to your PC in order to re-flash. Like I said, I'm not familiar with your phone....
yup, i noticed some more users here own an Orbit2.
So i hope somebody is able to enlighten me, before i brake my fingers while trying to press all buttons same time and then somehow hit the reset button, hehe.
ok, i managed to get into bootloader.
some more detailed research helped me there, actually inside this board :-/
now lets see if HardSPL makes me happy.
tx again for ur time
I have an Orbit 2,
To Hard reset and delete everything from your phone and then let the rom reload everything back to factory settings, do the following.
1. Remove SD card
2. Hold down the 'Windows Icon' Button and the 'OK' button at the same time and keep them held in.
3. While still holding in the above 2 buttons, use the stylus and press the reset button in and then release it but you must still keep the 'Windows' button and the 'OK' button still in until you are prompted with a menu.
4. Once the menu appears: press 'Send' button to reset and reload rom or any other button to cancel.
I have done this procedure a few times now and is quite safe, especially after loading a crap piece of software that totally knackers up my Orbit 2.
I hope this helps you out........
Good luck
Tried that before and it worked out before also.
This Time the complete recover-process lasts only 10 seconds and then the Boot doesnt work anymore either.
Dunno why the hardreset aint working anymore.
Regarding the Flashing:
I managed to get into Bootloader and see the following Information:
POLA200
SPL-1.25.0000
CPLD-2
Serial.
Then i plug in the USB-Cable and start the Update-Utility.
After following each step i get the following error:
Error 262: Update Error
Saying it has encountered communication Errors and asks me if i want to recover...
Im running VistaSP1, maybe thats a reason?
Try this for your Vista issue. It worked for me the first time. Although I don't know if SP1 has any effect.
http://www.mrvanx.org/cms/index.php?option=com_content&task=view&id=23&Itemid=27 This was for Hermes also....
Updating the USB-Driver didnt help .
Using a XP VirtualPC didnt work out either, hehe.
Ill try tomorrow on a XP Machine, thanks for ur time once more.
Im not that desperate anymore, hehe.
Damn, now im using a Windows XP Machine (incl. all Updates) with ActiveSync 4.5, and still get the [262] Update Error.
Seems its seriously damaged :-(
One Question:
Did you installl phone-suite on a cooked rom, or on the original o2 rom?
i got the same freezing problem on my touch with a cooked rom. with the original rom i got no problems.
..
ploep said:
Hi everybody,
i got a XDA Orbit 2 and today i tried to install SPB Phone Suite.
During install it asked for a Softreset, which i did...
After that i refused to boot and keeps hanging at the o2 Bootscreen.
It totally freezes, regardless if i pull any cable, remove the sd-card etc..
So i thought i'd a hardreset once again, but that one didnt work at all.
The Restore lasts maybe 10 secs (with and without sc-card), then asks for another boot and im again where i startet, the o2 bootscreen.
Any chance i get it working again?
Like somebody else recommended flashing it with either another rom or the original one, which i might d/l somewhere.
Then again, any Flash-HowTo starts with an ActiveSync Connection.
Since my Device wont boot at all, the ActiveSync Connection wont be established...
Any helpful Advise highly appreciated :-/
regards...
Click to expand...
Click to collapse
how did you get it in to boodloader mode please
HTC Touch Cruise ROM on O2 Orbit 2
Hi,
Sorry for posting on this thread which might be the wrong place but hope someone ccan help.
Can I install an HTC Cruise ROM (WM 6.1 from HTC website) on my Orbit 2 ?