My Orbit 2's headphone socket has just stopped working - the ext usb socket works fine otherwise, it charges and syncs via usb as normal. When you plug the headphones in it doesn't route the sound to the headphones though and any sound that's playing continues to route itself through the rear speaker.
The phone mic and earpiece works as normal.
I figure it's either the socket that's duff or it's software problem. Anyone had anything similar or got any thoughts?
If it's a hardware fault then I think this will be the last HTC phone that I own, it's already been back for repair once and I had to send my last phone (an Artemis) back twice because it packed up and the only other person with an HTC phone here at work has just sent his orbit back because it died on him. Add in the rubbish graphics performance and it's maybe time to look elsewhere.
Answering my own question. Just tried the supplied adaptor in an artemis and it does the same thing as the orbit 2, so looks like it's the adaptor, presumably the plug. I can't have used it more than a dozen times during which time it's been subject to nothing more stressful than sitting in the inside pocket of my suit jacket.
Cheap tat, I think, is what we are spending our money on these days.
I've just spent the last fifteen minutes messing around with said artemis, which has more or less the same software and it's a bit faster and a damned sight more responsive than my orbit 2!!
And the subsequent 15 minutes 'explaining' to o2 customer services that the sale of goods act covers more than just the handset itself...
Off to my local O2 store for some fun tommorrow morning...
Woohoo! the jog dial rubber's fallen off again, it just gets better and better! Lasted all of four weeks this time round. O2 must be having nightmares with this phone.
And in the latest instalment of the fishes234 blog, courier arrived this morning with a delightful little Benq flip phone to replace my Orbit 2
Well, after a couple of conversations with Jackie and Sean at O2 I finally got them to replace my broken orbit2 with a not broken orbit 2 and have enjoyed almost a whole month of fully functional Orbit 2, which for me, since April has been a first
Decided to listen to the radio this morning, so popped the headphones on to find that they were only working in one ear. Jiggled the plug around and got it working. The Mrs rang and I tried to hold a conversation using the headphones and mic, except the inline mic doesn't appear to be working any more. I've only used the headphones three times since I got this unit.
Iphones are looking more and more attractive by the day.
Two whole weeks later and I pulled my phone out of my pocket whilst enjoying a refreshing early evening guinness in a local beer garden.
The rubber band thing has gone again.
Am I the only one having this much luck?
I can only say: You are not alone
My problem (sound > one ear) is new, i searching solutions ...
If you've found one, let me know :thx:
(p.s. sorry, english is not my native lang)
me too. my rubber is not cut or nothing and my headphone stopped working. only one side played for a while then both sides died. i am so pissed. this was my listening device on the train to and from work now i am just bored and sleepy on the train
update 06.08.2008 08:57 PM:
===
stats:
- new phone
- no additional accessories
- nothing installed, except navigation
first indication, somethings 'not really working right way'
> travelling a long way, a sunny day, playing sound & navigation
sounds like one of the 'overheat symptoms'
===
get answer to this problem:
- software-hard-reset
- checking/ replacing headphones with my friends headphones
>>> only the phone knows the answer ... and htc
After the rubber bit fell off again I rang O2 yesterday to get a replacement orbit 2 sorted out and went through the drill.
This morning the courier delivered an orbit 1 as a replacement.
When I get a proper replacement this will be the fifth unit in three months and the second time they've sent out the wrong phone.
This must be a design fault as I've been pretty careful with how i've treated the phone and it must be costing O2 an arm and a leg!
Related
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
The SD slot cover won't close on mine. Apparantly, HTC devices are prone to this fault. However, everything else is working perfectly so I actually chose not to send it back to HTC - didn't want to take the risk of waiting weeks and weeks for another...
enterpryse said:
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
Click to expand...
Click to collapse
Mine is dead also.
Besides from the phone speaker, all other components work OK. Can only make phone calls using the speaker on the back or via a (BT) headset. I am afraid mine has to go back to HTC also.
Robin
Mine earpiece had also failed and I returned it back to Devicewire for replacement.
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
ianlo said:
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
Click to expand...
Click to collapse
This happens to mine as well
rhov23 said:
This happens to mine as well
Click to expand...
Click to collapse
Apparently this happens to some sets only. I would recommend that you insist for a replacement set or at least a replacement screen.
I was so irritated by that noise that I was even prepared to pay for a replacement screen myself if HTC insisted that it was not a problem.
Fortunately, I managed to get a replacement set as I was within my 14 day 1-1 exchange policy.
ive had problems with wifi, bluetooth and camera. ive also returned my unit to HTC
I had problems with Bluetooth, Wifi, text messages... Also returned for repair. Hope they send me an iphone back instead...
I sent mine back. I had crappy bluetooth and bad reception, it would drop calls in areas with full signal. Would drop the calls even more when using bluetooth headset.
Mine is back to HTC for repairs (speaker problem).
Wonder how long it will take them to repair it.
Robin
I also have a faulty unit bought in the UK. I bought it in London, near the British Museum.
My FM tuner and my bluetooth are totally broken. The volume button is too hard to slide.
my first o2 set had a wonky screen, not square in device. my 2nd one the screen was positioned over to the left plus some oily/lcd residue on the middle of both screens, like liquid crystal when you push the display, except this was visible without pressure. plus my first one the jog dial wasnt central and leaned over,, awaiting my third handset, tiresome, epsecially when you look at the price of these things! if id bought one outright, id get my money back i think. shame though, as is a great piece of hardware, just let down by assembly :'(
(oh and video drivers)
BT, Earphone and Radio - Gee!!!
Once upon a time I was about to enter an airplane and then selected Flight Mode.
After that, no more Radio, Bluetooth, neither Earphone.
USB earphones and speakerphone are okay.
Some apps do not register accordingly (bug in using the FlashToPermMem function).
Sometimes the phone simply shuts down.
Darn! I have to return it but I am in Brazil :-(
-Feaps
My dutch Touch Cruise also lost it's phone speaker today. Not a blip comes out of it. When using the handsfree speaker, I can still make my calls. But I'm not that into calling people where everybody can listen into the conversation..
Back to HTC it is....
I'm returning my new Polaris because I get little to no signal reception although I am in an area where signal strength is not an issue
HTC Europe told me to send it to the German service center as a DOA and I will get a replacement. I was told to send it everything (incl. packaging).
The German service center has said they don't do DOA swaps, only repairs. And I should send in only the Polaris (even without battery / battery compartment cover) ...
Now HTC is escalating this and they are supposed to get back with my via email with exact instructions
But, in all fairness, I have to say that HTC Europe (based on the accent I guess they are in England ??) has been very responsive. Not that the problem has been solved yet, but I always find it positive when a company calls back as promised
But of course, even better would be to get a product that works
Cheers,
Andreas
phone speaker has died
After three months, the speaker of my touch cruise stopped working. Handsfree still works. I did send an email to my provider and am curious how to tackle this problem.
Did anybody solve this already?
Hi,
Finally I've managed to get one of those phones - as a replacement for my Exec (best phone EVER! IMHO) and here I am!
I really want to change ROM ASAP but I might have a problem with hardware so want to check that first before doing HardSPL
- is your speaker really quiet? To the point that you can't hear TT/hands free?
- while playing teeter does your back cover gets hot? (in area of the speaker, battery is cold)
- sometimes no sound while playing teeter (possibly other games but haven't tested that yet)
- can you hear "gsm noise" every so often from that speaker? (don't know how to describe it, basically same noise as from other speakers when phone is connecting to the GSM BTS)
I'm still using Official UK O2 rom
many thanks for your help!
Cheers
Chris
XDA Serra
Hello!
columb, I have had my XDA Serra for just over a month now, with changing of the ROM, I'm not sure if its entirely necessary unless you need the standard one for a particular reason! I do recommend downloading the youtube App and quick gps patch from o2 if you want to use gps. I use copilot live 7 and its really good, fab phone! I upgraded from a XDA II so quite a jump, similar to the exec not quite as good tho!
With regard to your problems, I'v checked these with my friend who has a HTC Touch Diamond, (the non o2 keyboard-less version) and his is the same.
- My speaker is not the loudest in the world but still very audible
- The phone gets warm on the back when doing anything intensive, not to surprising considering the processing power/graphics of the phone, and after combing the manual found that o2 say that it is completely normal, just warm not hot.
- I always get sound with teeter unless system volume turned down ( obviously) so not sure about that one (be aware system volume is still separate to ring volume as on previous windows mobile)
- I don't get any GSM interference with the phones internal audio on any channel, not sure about that one again. There may be problem with your internal speaker.
The O2 rom isn't that bad, I'v compared it with the HTC rom seems to be just as responsive, if perhaps not quite as good looking.
Hope thats been some help!
Regards
Ed
Compaq Ipaq
XDA II
XDA Serra
I am also using Serra.
speaker is not loud but it is acceptable for TT with voice.
try search "audioparam3.csv" in the forum you may get louder volume.
And I saw a thread in the forum cut backcover of the phone to make it louder and sweeter.
EXEC has two (or three?) speakers and it is very chunky so it has excellent stereo sound quality. However I couldn't imagine how to use it as a phone. It looks like a laptop or a brick.
I feel that most customized ROMs here are better than O2 one and you can always burn it back to original ROM anyway.
backcover does hot sometimes. I guess that is RF Radio module near tweeter area
Same problem
not sure if it helps but i have exactly the same ploblem with my phone.
the digitiser stopped being reponsive so i took mine in for repair. o2 took a month to fix it they did a half asses job and put in a new digitiser bur left the glass laminate which is coming un laminated and has a washing up liquid effect in the middle of the screen.
anyway when they repaired it they also upgraded the software' last night i had to make a call in the car' not having paired it yet with the bluetooth stereo i used the loud speaker. after 10 seconds or so it all went quite. i toggled loud speaker off and on again. it came back for a few seconds and went again.
i also get pops from the speaker occasionally and can here the same gsm noises at the end of calls.
the phone never did it before the rma and software upgrade so its going back.
just thought i would let you know its not just you.
i think some of the earlier hardware has an issue with the latest O2 rom.
[Grrr lost message because of board login timeout]
Hi all,
I wonder if anyone else has had similar problems with their Rafael or has any suggestions...
I first got my Rafael (a stock O2 (UK) XDA Serra) back in February. At that time the battery was lasting about a day and a half between charges which was comparable with my previous Artemis (XDA Orbit). This is with my normal use.
About 6 weeks later the phone was needing recharged after about 5 hours of my normal use. The location I was using the phone hadn't changed, so this can't be put down to signal strength meaning the phone is using more power to compensate. My usage hadn't changed either, and I had not instaled any software that ran up the GPS in the background or anything that woudl cause extra drain.
One thing I did notice before I sent the phone back to O2 for repair was that occasionally I would take the phone from my pocket and the screen would be on, an app would have launched (like SMS or email or something) and the text entry area would be full of a repeated character. So the phone had obviously woken up from standby in my pocket.
The phone (and bettery) went back for repair and came back with a note saying that the fault had been found and repaired - unfortunately it didn't say what the fault was that had been found.
For a few weeks the phone seemed a bit better, but now about 3 weeks later it's doing it again.
Yesterday the phone was left in standby and not used at all. From full charge and just taken off the charger, the battery was dead within about 5 hours!
The waking up issue is a bit more than just inadvertantly touching the power button. I now have the phone in the supplied case/cover the other way around which protects the power button more meaning that I can't switch it on by accident. But sometimes I take the phone out and its on as before.
Even more odd is that sometimes if I pick the phone up of my desk by the sides (ie fingers nowhere near the power button) it switches on. And if I have used the phone and switch it back to standby and go to put the phone down, sometimes it wakes up again before I have managed to put it down...
A soft reset seesm to cure the waking up problem for a while, but after a few hours it seems to come back.
Obviously the phone waking up will cause extra battery drain, and that would mean the two are related or even the same problem. But does anyone have any idea what it could be and why a soft reset seems to sort the problem? Has anyone else seen this problem?
Obvisouly a battery life of just a few hours means this is not such a mobile device anymore!
Cheers,
FM
Update:
I sent the phone back for repair (to O2 UK) and they apparently found and fixed the fault.
When the phone came back it still seemed to have the same problem, but I tried it for about 6 weeks until I was absolutely convinced - it did!
So, back to o2 again, this time it was returned 'No Fault Found' - having done nothing to the phone.
So once again it was sent back, this time I was demanding a replacement handset as they were obviously unable to fix the fault.
A replacement handset turned up a week later. Note that this was not a new handset, but a refurb from the repair centre and it already had about 9 hours of calls on it and a dirty screen!
After putting all my apps and things back on the phone one at a time just in case it was a particular app causing the power on problem and the battery drain, the phone seemed absolutely fine - no switching itself on and battery life of a few days (estimated over two days). This was without the SIM card in though.
After 4 days when all my apps and things were back on I finally inserted the SIM and made my first call on the new handset...
...arrrggghhh....
This handset had a faulty speaker (earpiece, not handsfree loudspeaker)... sounding like a badly tuned analogue radio. Calls to a few numbers confirmed the handset at fault (the cracking started as soon as the speaker activated before the ringing tone started).
So after another heated call with o2 I eventually learned that they are no longer supplying the Serra (Raphael) and that my only option is repair again.
Oh no. Not going to happen. At this point I am 4 or 5 months into a new contract for which I paid for an upgrade to the Serra and have not yet had a new working handset. So I demand a replacement.
As they are no longer supplying the Serra, I have had to make do with an SE Xperia X1 (HTC made anyway, and just rebadged by Sony Ericsson), but in my opinion an inferior phone despite the widescreen.
The X1 has no accelerometer, no TV out, won't run Ton Tom Navigator 5 (of which I have a legit paid for copy), has a few supplied apps missing compared with the Raphael (RSS Hub, WorldCard Mobile - although they are available elsewhere incl links from these forums), and inferior remote control on the headphones (though better headphones, it must be said), and only a 3 row keyboard.
The loss of TF3D is no problem as I never used it anyway - I don't use the X1's 'Panels' either.
The X1 does seems to 'stick' a bit more often than the Serra did as well, but I'm managing to live with it so far - especially as I now have a battery which isn;t dead by 2pm each day!
-FM
P.S. O2 UK customer services were apalling. It was only after 3 months of grief that one day I eventually got to speak to decent people who genuinly seemed to want to help. One bloke (a supervisor!) I spoke to (called Nathan) was the most utterly rude and unhelpful tosspot I've had to deal with in a long time. Not only was he accusing me of 'trying it on' but he refused to even entertain the thought that I had received less than satisfactory service from O2. His superiors wil be receiving a letter very soon, when I eventually get this completely sorted - which it isn't quite yet.
i've jsut sent my touch pro for repair after my ringtones disappeared for a few days. just yesterday i decided i would try a hard reset to see if it fixed it. in taking the battery cover off, music started playing (i sstarted the music player earlier and forgot to stop it afer no sound). Anyway, i discovered that if i squeeze the phone body next to the volume keys it starts working and if i press on the top of the body above the speaker it goes off again.
I guess this is some sort of connection problem. i think that my phone has suffered from this from new (music, ringtones would crackle).
has anyone else experienced this? also, does anyone else's rear speaker pick up the cell signal when the speaker is turned on (make that da dada da dada da sound)?
i'm pretty annoyed with having to return it again (first device the GPS would not see any satelites ever). O2 UK say it will take 7-14 days, i hope it's closer to 7 as i have to put up with a nokia 1650 in the meantime
Oh man, I had a similar problem to you.
My rear speaker also had problems. Essentially all sound died from the rear speaker, so no ringtones, no alarm, no nothing. But mine was a rather complicated case.
I'd basically get no sound, but there is one special case where I could get sound.. You know when you're playing music, there's that seek bar that you can use to play the song at a different time? Well when I moved the seek bar, I was able to get sound suddenly. But this doesn't help my situation since ringtones/alarms was my major concern, and I couldn't do anything to get a sound out of that..
I bought my phone from an import shop, and they charged me to fix the phone.. 65$ canadian actually. They took my phone and sent it to HTC in Hong Kong, and they got it back almost a month later. They fixed ringtones, but did not fix alarms or music. Currently it's on its way to HTC in hong kong again...
Man, what a pain. I was hoping that it would be a quick fix seeing how it's not a HUGE issue, but turned out to be a month without my beloved phone.. *sigh*
Long story short, I had the same problem as you
For some reason my phone decided to stop allowing me to hear the caller on the other end unless I have them on speaker or switch over to my bt device (though, the caller can still hear me). Has anyone experienced this problem? I believe the problem started this morning when I installed Skyfire (I received a message saying something about sound issues, but the warning went away before I could understand what it said), but I may be wrong. The main speaker works perfectly fine and I have no issues with any other phone sounds. Any help would be greatly appreciated!
Hi, i have the same issue since i own the phone.
The speakers sold at gsm4world are only for the back of the phone, i didn't find a replacement "earpiece" (correct word?) by now. Since i don't use the phone for calling, that didn't bother me till now (my gf wants to use it).
Maybe i will dismantle the phone during the week to see if its just a cold solder. If i get the partnumber i'll post or maybe another member comes up with a solution.
Phone dismantled and tested
Well.
I dismantled the phone yesterday and tested the speaker. You can do so yourself by simply using a 3,5mm headphone jack. Cut the cable open, connect the shield to one side, the white one on the other side. No sound --> speaker broken.
Afterwards i connected my 3,5mm cable directly to the board an plugged in into the microphone-jack. Receive a call an you can check whether the board is ok. i could easily record the call so there is no problem on the board itself. I assume its a production error.
You can order the spare part speaker at gsm4world.us für 8$, other sites offer it for 25$ and more. It's listed for the Diamond but don't worry, should fit as my colleage owns a diamond and allowed me to check - looks the same and works flawlessly by connecting directly to my 3,5mm cable.
Unfortunately i live in germany so it will take a while until i receive it. If i finally get my hands on it i will post my findings (in any case )
So the speaker arrived and i can only say: IT WORKS!
get a diamond earpiece and peel off ALL of the protection, because it is 1-2mm thicker than the original one.
Thats it After 1 year of ownership my raphael can actually make a call!
After that it was directly taken by my gf