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OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
The SD slot cover won't close on mine. Apparantly, HTC devices are prone to this fault. However, everything else is working perfectly so I actually chose not to send it back to HTC - didn't want to take the risk of waiting weeks and weeks for another...
enterpryse said:
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
Click to expand...
Click to collapse
Mine is dead also.
Besides from the phone speaker, all other components work OK. Can only make phone calls using the speaker on the back or via a (BT) headset. I am afraid mine has to go back to HTC also.
Robin
Mine earpiece had also failed and I returned it back to Devicewire for replacement.
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
ianlo said:
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
Click to expand...
Click to collapse
This happens to mine as well
rhov23 said:
This happens to mine as well
Click to expand...
Click to collapse
Apparently this happens to some sets only. I would recommend that you insist for a replacement set or at least a replacement screen.
I was so irritated by that noise that I was even prepared to pay for a replacement screen myself if HTC insisted that it was not a problem.
Fortunately, I managed to get a replacement set as I was within my 14 day 1-1 exchange policy.
ive had problems with wifi, bluetooth and camera. ive also returned my unit to HTC
I had problems with Bluetooth, Wifi, text messages... Also returned for repair. Hope they send me an iphone back instead...
I sent mine back. I had crappy bluetooth and bad reception, it would drop calls in areas with full signal. Would drop the calls even more when using bluetooth headset.
Mine is back to HTC for repairs (speaker problem).
Wonder how long it will take them to repair it.
Robin
I also have a faulty unit bought in the UK. I bought it in London, near the British Museum.
My FM tuner and my bluetooth are totally broken. The volume button is too hard to slide.
my first o2 set had a wonky screen, not square in device. my 2nd one the screen was positioned over to the left plus some oily/lcd residue on the middle of both screens, like liquid crystal when you push the display, except this was visible without pressure. plus my first one the jog dial wasnt central and leaned over,, awaiting my third handset, tiresome, epsecially when you look at the price of these things! if id bought one outright, id get my money back i think. shame though, as is a great piece of hardware, just let down by assembly :'(
(oh and video drivers)
BT, Earphone and Radio - Gee!!!
Once upon a time I was about to enter an airplane and then selected Flight Mode.
After that, no more Radio, Bluetooth, neither Earphone.
USB earphones and speakerphone are okay.
Some apps do not register accordingly (bug in using the FlashToPermMem function).
Sometimes the phone simply shuts down.
Darn! I have to return it but I am in Brazil :-(
-Feaps
My dutch Touch Cruise also lost it's phone speaker today. Not a blip comes out of it. When using the handsfree speaker, I can still make my calls. But I'm not that into calling people where everybody can listen into the conversation..
Back to HTC it is....
I'm returning my new Polaris because I get little to no signal reception although I am in an area where signal strength is not an issue
HTC Europe told me to send it to the German service center as a DOA and I will get a replacement. I was told to send it everything (incl. packaging).
The German service center has said they don't do DOA swaps, only repairs. And I should send in only the Polaris (even without battery / battery compartment cover) ...
Now HTC is escalating this and they are supposed to get back with my via email with exact instructions
But, in all fairness, I have to say that HTC Europe (based on the accent I guess they are in England ??) has been very responsive. Not that the problem has been solved yet, but I always find it positive when a company calls back as promised
But of course, even better would be to get a product that works
Cheers,
Andreas
phone speaker has died
After three months, the speaker of my touch cruise stopped working. Handsfree still works. I did send an email to my provider and am curious how to tackle this problem.
Did anybody solve this already?
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
RaulTT said:
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
Click to expand...
Click to collapse
Mine did not work at all any more. I even did a hard reset; no change. I have now sent it back to HTC for repairs.
Robin
Same here
Mine doesn't work at all.
Wow, I guess we should start a poll where people would select which problems they are experiencing:
1. Wi-Fi
2. BT
3. Front earphone
4. Radio
5. Bad painting
6. Shutting down suddenly
7. None of the above
More than one could be chosen... That would ballpark the size of the problem. Maybe some production batches were messed up due to the hurry from Qualcomm to deliver the already delayed parts? Maybe HTC came to that point where the brand is far larger than is the company's capacity of growing (especially in terms of QA)...
-Feaps
I have the same problem. The wired is that it ocassionally works. Another problem is that FM not always working. I bought the device in German. But now I'm in China. Any one knows how to fix? I don't know how to disassemble it. But I'm curious, maybe some pin is loose?
Same for me, the front speaker didn't work for 48 hours and then worked again I don't even know how
No sound speaker htc touch
I have the same problem, no sound from de phone, when switching to handsfree mode i hear de caller
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
robincop deel 2 said:
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
Click to expand...
Click to collapse
Motherboard has been replaced and all works OK again.
Good and quick service from HTC (free pick-up and delivery within one day)
I am still not sure if I like this one better then my good old sleek, slim and sexy Touch.
no sound from phone speaker
fran_mad's solution did not work for me.
I am affraid it's a hardware thing with me too?
I checked volume, did soft and hard resets (clear storage) but frontside speaker does not work!
HTC technical Support is going to collect my phone tomorrow. I will post my proceedings...
frontside speaker repaired
HTC Techsupport repaired my Touch Cruise within a week. Bravo!
See if it keeps working this time!
Same here. Front speaker started to fail a few times. 1 week later it totally stopped. Was repaired by HTC (EuroTwice.be) in 2 weeks.
Front speaker stopped working after 1 month usage - motherboard replaced by htc within 12 days. But now the device shuts down by itself sometimes - will send it to htc again tomorrow - meanwhile i am very disappointed about my Touch Cruise.
Gerhard
Hi
I have problem with the front speaker.
The sound is "blurry" if i put the caller to rear speaker the sound is crystal clear.
So the problem must be in front speaker??
I search the net but i cant find where to get it?
Is somebody have the front speaker from dead Prophet?
TNX
fran_mad said:
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
Click to expand...
Click to collapse
just wanna share with others..
my touch cruise experienced this weird problem since yesterday.i've tried fran_mad's method and and its works!! thanx dude! i'm still figuring why the heck this kind of problem happened as i didnt change any setting on my phone.
Sorry for being clueless but what do you guys mean by "front/rear speakers"? I thought there is only one speaker on the back side of the phone and a universal connector for handsfree - earphones+mic?
There are two speakers, one in front and one on the back. My front speaker died and was repaired by htc - new motherboard. Seems to be a known problem...
When my TP's loudspeaker is activated or deactivated it makes a small speaker pop sound. Is this normal or do I have a faulty unit? It happens jsut before any sound is emitted from it, and then shortly after the sound has finished and it goes back silent. Seems its when the speaker receives power ready to emit sound, then again when it powers back off.
Coming from a Universal (MDA Pro) the sound quality on the TP is very poor in comparison but then it is like half the size so it's manageable. This popping sound is very annoying tho.,
I'm using the stock ROM that came with it. I'm on T-Mob UK (it's one of the Expansys ones).
Any ideas how I come test / overcome / put up with this?
Thanks,
LLOYDY
lloydcody said:
When my TP's loudspeaker is activated or deactivated it makes a small speaker pop sound. Is this normal or do I have a faulty unit? It happens jsut before any sound is emitted from it, and then shortly after the sound has finished and it goes back silent. Seems its when the speaker receives power ready to emit sound, then again when it powers back off.
Coming from a Universal (MDA Pro) the sound quality on the TP is very poor in comparison but then it is like half the size so it's manageable. This popping sound is very annoying tho.,
I'm using the stock ROM that came with it. I'm on T-Mob UK (it's one of the Expansys ones).
Any ideas how I come test / overcome / put up with this?
Thanks,
LLOYDY
Click to expand...
Click to collapse
i got similar prob...sometimes u will hear static sound from the speaker..another encouter?
yup, i get this too.
sometimes when playing music through the loud speaker, the sound stops even though the music is still playing
you also get this?
m
This is my problem:
http://forum.xda-developers.com/showthread.php?t=427160
Am returning to Expansys for an exchange.
LLOYDY
My TP started behaving like this after 2 months of use. First I suspected a software problem, but after a hard reset it was the same, so smells like a hardware problem.. I think I'll contact the local HTC service and see what they have to say about it.
It's been 11 days since I left my TP to a local (authorized HTC) service center; they accepted it as a warranty covered problem and now it's waiting for a new motherboard. The thing that worries me, is that when my previous phone (TyTN; does HTC a have a little quality problem or am I just that unlucky?) underwent the same thing, it took a little over 7 weeks. Without a temporary replacement phone..
I am getting an Xperia X1 from work though, so I don't have to be without a decent phone even if the TP took a while longer.
This happened to me as well. After ROM upgrade my speaker have started to play "cracking sound" and "static noise" (sometimes gsm noise) just after playing something normal (like ring or nitification sound).
Has someone fixed this in other way than replacement? I have no warrant/guarantee any more
Same problem here!
I also have this annoying pop/click sound that recently developed after the very first long phone call I made with my HTC Touch Pro.
(for some reason, I can't link to my other post, so I'll copy the relevant info here).
Speaker (the speaker on the back, not the speaker that you put to your ear) emits a sharp click/pop prior to sound being emitted and a second or two of what is best described as "static" or interference (which is quiet-ish, but noticable if you're in a quiet location), then another sharp click/pop as the speaker effectively shuts itself off.
As well as this, the overall sound level seems quieter than normal (and my HTC TP was never the loudest device to statr with!)
This issue also occurred due to the same reason. I had made a phone call of approx. 45 minutes (the single longest call I'd made on my HTC Touch Pro), after this, the problem started.
I also got the weird battery issue, although the battery issue for me was that the HTC would be switched on and displaying a full charge, however, performing a soft-reset would show only a half-power charge when re-booted. I could then charge again until full, soft-reset again, and the same thing would happen.
Power drain seems about normal. I'm currently waiting for a complete discharge so I can fully recharge and hopefully "correct" the battery meter (I think the battery issue is simply a mis-configured meter reading) however it does seem related to the sound issue, which is far more worrying.
My HTC Touch Pro is bog-standard, everything stock and normal. Settings > Device Information > System shows the following:
Rom Version: 5.05.405.1 WWE
Rom Date: 01/22/09
Radio Version: 1.11.25.01
Protocol Version: 52.58.25.30U
Does anyone one know if this is genuinely a hardware problem that can only be fixed with repair/replacement, or is this an issue that can be solved with software or soft/hard resets etc?
Please help!
I tried everything I can do software so I think it's a hardware problem. In a few days I'm getting another cellphone so I will send my Touch Pro to repair service. I'll let you know the result
Davka said:
I tried everything I can do software so I think it's a hardware problem. In a few days I'm getting another cellphone so I will send my Touch Pro to repair service. I'll let you know the result
Click to expand...
Click to collapse
Thanks for your reply, Davka.
I'm starting to think this is definitely a hardware issue. I have since tried multiple hard-resets (that didn't work) and since I was loosing my setting with the hard-reset, I thought "what the hell" and flashed TAEL-ROM and re-flashed the radio (same version). Neither had any effect on my loudspeaker (ie. it's still clicking and popping with interference before and after any sound as well as being annoyingly quieter), but I am loving TAEL-ROM, though!
Please keep us informed as to the outcome of your speaker problems! Thanks again!
Same problem
I have a touch pro. And I have exactly the same "clicking" sound from my speaker when it gets activated and then a click after it's deactivated.
It's Click, play sound, Click.
I don't think it has to do with the hardware. I got it after flashing the newest NRG rom.
Gonna flash back to an older rom to test.
billybiro said:
Thanks for your reply, Davka.
I'm starting to think this is definitely a hardware issue. I have since tried multiple hard-resets (that didn't work) and since I was loosing my setting with the hard-reset, I thought "what the hell" and flashed TAEL-ROM and re-flashed the radio (same version). Neither had any effect on my loudspeaker (ie. it's still clicking and popping with interference before and after any sound as well as being annoyingly quieter), but I am loving TAEL-ROM, though!
Please keep us informed as to the outcome of your speaker problems! Thanks again!
Click to expand...
Click to collapse
I have the same problem . You have found a solution for this problem?
In my case it was probably a powering subsystem issue and HTC service found some fluid inside my phone, cease my guarranty and didn't fix it :/
I have the normal speaker volume issues but also I've noticed some even more annoying problems:
1 - The speaker on my TP seems to suffer form its own interference. When the speaker is being used during a call I can hear the usual buzzing sound that mobile phones make when they're near speakers in its own loudspeaker?! Surely this isn't right? Anyone else get this?
2 - When my TP's loudspeaker is activated or deactivated it makes a small speaker pop sound. Is this normal or do I have a faulty unit? It happens just before any sound is emitted from it, and then shortly after the sound has finished and it goes back silent. Seems its when the speaker receives power ready to emit sound, then again when it powers back off.
Coming from a Universal (MDA Pro) the sound quality on the TP is very poor in comparison but then it is like half the size so it's manageable. This popping sound is very annoying, though.
I'm using the stock ROM that came with it. I'm on T-Mob UK (it's one of the Expansys ones).
Any ideas how I come test / overcome / put up with this? Please let me know if you do OR DO NOT have this problem also so I know whether to return it as a faulty handset or not.
Thank you in advance,
LLOYDY
I had the same symptoms as you are describing, as well as the following:
http://forum.xda-developers.com/showthread.php?t=419761
Do you get this problem too? try playing a music file so the speaker is functioning and download a file from the internet. I only found the interference with a GPRS signal and not HSDPA.
If I were you I would get it replaced. This is what I did and the replacement did not have this problem.
Hi, Thanks for your reply.
Yes I get this same issue. When using HSDPA and using Opera say there is no interference. However, when using GPRS and playing music the interference is REALLY annoying over the top of the music.
Is this not normal? Also did you get the annoying popping sound too?
LLOYDY
That's all right, glad to help, what this forum is here for.
Yes I used to get the popping sound ocassionally too. It is not normal, confirmed by the fact that my replacement unit doesn't suffer from these issues.
Excellent. Good to know (Well, in a way!). Just emailed the retailer (Expansys) about getting an exchange sorted out so hopefully I will hear back from them by the end of the day. I haven't dealt with them before (this phone was my first time) so this will be the test to see how good a retailer they are.
Again, thanks for your help. I'll post updates here for others with the same problem etc.
LLOYDY
My phone was fine for 2 months and now the speaker 'pops' (and picks up that 'gsm sound' occasionally). I replied to the other thread about this too: http://forum.xda-developers.com/showthread.php?p=2884075
I too had the GSM noise problem which seemed to get worse as the phone got warm after extended use.
Even though everybody I showed the phone to commented on the noise, upon return Expansys insisted on "no fault found" after pratting about for 3 weeks about it.
In any event, the threat of legal action seemed to being them to their senses but I will not be getting my replacement from them.
Local HTC service took my TP in for a motherboard replacement due to this problem (I kinda went around expansys altogether..): http://forum.xda-developers.com/showpost.php?p=3018645&postcount=6
I would suggest to anyone coming across this problem to return the handset immediately and ask for a full refund (under the long distance selling rule, believe allows you 10 or 14 days to return the device, no questions asked) . Don't faff about with relying on proving to them there is a fault, that is a recipe for stress.
Gday guys i just got my mobile yesterday, left it on charge for a few hours and woke up and started getting to used it.
Although i have noticed that playing mp3's, ringtones (and well anything using the external speaker. Ie the phone ringing when a incoming call is coming) are VERY VERY soft from the speaker, in audable unless you have the rear of the phone jammed into ur ear...and lets face it who carries there phone like that?
Strapped to there ear??
I think the speaker is faulty...
I purchased this phone from "3" on a plan, so i think i should go back to the store and get a new phone. I do not want this one repaired, as it should fall under the DOA factor i think.
But i would just like confirmation that this phone is indeed faulty.
Thank you.
Just did a Hard Reset, fixed the sound right up....very werid tho.
Oh well just put on Romeos v1.51