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hello.
i have a problem with my universal:
i can't get my speaker phone to work (the phone doesn't ring, and no sound can be heard (media player or any program)
the speaker located in the lcd works, so i can hear when i talk with someone
i temporarly changed both speakers with 2 that work, and there is the same problem.
i changed the rom, but no change
anyone have any ideeas about what the problem is ? (and perhaps a solution ?)
thank you.
maybe an internal bus break if you tested the connections with known working speakers
mmarza said:
hello.
i have a problem with my universal:
i can't get my speaker phone to work (the phone doesn't ring, and no sound can be heard (media player or any program)
the speaker located in the lcd works, so i can hear when i talk with someone
i temporarly changed both speakers with 2 that work, and there is the same problem.
i changed the rom, but no change
anyone have any ideeas about what the problem is ? (and perhaps a solution ?)
thank you.
Click to expand...
Click to collapse
I occasionally get this problem after I've used the headphone socket - it's as though the socket gets stuck and thinks that there's still a jack in there, and so mutes the external speakers. I find that pushing the kacj in again, giving it a wiggle, and pulling it out normally does the trick.
Cheers,
Steve.
mzalan said:
maybe an internal bus break if you tested the connections with known working speakers
Click to expand...
Click to collapse
yes, i tried with 2 speakers from my other uni (i'm sure they are working)
do you have any suggestions of how to fix this?
StevePritchard said:
I occasionally get this problem after I've used the headphone socket - it's as though the socket gets stuck and thinks that there's still a jack in there, and so mutes the external speakers. I find that pushing the kacj in again, giving it a wiggle, and pulling it out normally does the trick.
Cheers,
Steve.
Click to expand...
Click to collapse
i've just tried this with some headphones (i hear normally through them), but wiggling and pulling it doesnt do the trick
a broken bus? there's no way to fix it without a lot of expertise, knowledge and specialized equipment. Sorry...
the experience part is the one thing that i need
so.... the broken bus thing.... is a hardware problem that an authorised service can fix (for a lot of money, of course), but is fixable, right ?
thanks
StevePritchard said:
I occasionally get this problem after I've used the headphone socket - it's as though the socket gets stuck and thinks that there's still a jack in there, and so mutes the external speakers. I find that pushing the kacj in again, giving it a wiggle, and pulling it out normally does the trick.
Cheers,
Steve.
Click to expand...
Click to collapse
i do the same thing try a few times till you succeed try to pull the jack as though it is stuck
i've used a multimeter and found that the microswitch works fine, so unfortunatly that isn't the problem
Same fixed problem
I had this same problem, is the 3.5 mm jack, I fixed it by opening the uni.
Saludos
thanks. solve the problem.
Hi everyone, how are you?
For about a week or so i have been having some problems in my touch cruise.
My mic stop working (more or less). I have been trying to solve it by myself and with some help of forums in my mother language, but even so, i failed.
The problem is this:
When i answer a call, the person in the other side is not able to hear me at all. Only if i shout real loud and if i take the device from my ear and put it right in front of my mouth, they can only hear whisper like sounds.
If i am the one doing the call, it happens the same thing.
If i try to record a voice note or something like it, almost the same thing. i cant hear myself talking. Only in the situation i mentioned above, with the phone in front of my mouth and with me shouting, its possible to ear something.
I have done a hard reset just now and it remains with the same problem
do you know what might be happening? do you recommend some proceeder before i try sending it to be fix?
I bought it online, in expansys (and i'm in Portugal) and they said that i have to contact a company that makes the "fixing" for them (outsourcing services you know). I tried to call them but i didn't got any answer yet.
I know who is the dealer of the HTC brand in my country (Novabase).
Should i contact them directly, should i go first to the other fixing company or should i try some mambojambo in registry or some app that may fix the problem?
Please help me. My phone/pda is (almost) my life. I need it for work (and the amount of money i gave for it does not include problems of any kind )
Thank you in advance and sorry for the HUGE post.
I will be waiting for your guru answers =)
stay cool
up...
please
Unfortunately, it really sounds like a hardware problem, especially you already tried the hard reset. You can confirm this by using the headset. If everything works fine using the headset, then your phone's mic is broken. And if that's the case, sending it in for warranty repair is the only solution.
yeah, you are right. with the wired headset it works (oh, just to think about it, does your headset moves arround insite the jack? it seems loose)
it has to be hardware then. :S
SH*T =( so much money for this :S
thnaks anyway =X
Major mic problem
I've bought 2 HTC TC Cruise and both of them have the same mic problem, so it's supposed to be a quite common issue: suddenly the mic becomes deaf without any apparent reason! I know it maight be an hw problem, but I would avoid the too slow assistance service if possible, does anybody have an idea? Tnx all, bye.
This seems to be a common problem in Touch Cruise. My Mic stopped working and I took a replacement
The Hardware Quality Of Polaris Is Unacceptable Weak!
Just one month ago my Polaris was repaired and shiped back from UK (mainboard replacement in HTC repair center). It was "SIM not found" HW problem.
...and I have now a same MIC problem!
Now I see - I'm not alone, this looks like amplifier chip failure on the switchboard.
THE HARDWARE QUALITY OF POLARIS IS UNACCEPTABLE WEAK!
Im finish spending my time and money on shipment to HTC repair center.
Today I'm using a BT headset and looking for spare parts on web.
Hate the moment I decided to bay this ****!
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
RaulTT said:
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
Click to expand...
Click to collapse
Mine did not work at all any more. I even did a hard reset; no change. I have now sent it back to HTC for repairs.
Robin
Same here
Mine doesn't work at all.
Wow, I guess we should start a poll where people would select which problems they are experiencing:
1. Wi-Fi
2. BT
3. Front earphone
4. Radio
5. Bad painting
6. Shutting down suddenly
7. None of the above
More than one could be chosen... That would ballpark the size of the problem. Maybe some production batches were messed up due to the hurry from Qualcomm to deliver the already delayed parts? Maybe HTC came to that point where the brand is far larger than is the company's capacity of growing (especially in terms of QA)...
-Feaps
I have the same problem. The wired is that it ocassionally works. Another problem is that FM not always working. I bought the device in German. But now I'm in China. Any one knows how to fix? I don't know how to disassemble it. But I'm curious, maybe some pin is loose?
Same for me, the front speaker didn't work for 48 hours and then worked again I don't even know how
No sound speaker htc touch
I have the same problem, no sound from de phone, when switching to handsfree mode i hear de caller
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
robincop deel 2 said:
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
Click to expand...
Click to collapse
Motherboard has been replaced and all works OK again.
Good and quick service from HTC (free pick-up and delivery within one day)
I am still not sure if I like this one better then my good old sleek, slim and sexy Touch.
no sound from phone speaker
fran_mad's solution did not work for me.
I am affraid it's a hardware thing with me too?
I checked volume, did soft and hard resets (clear storage) but frontside speaker does not work!
HTC technical Support is going to collect my phone tomorrow. I will post my proceedings...
frontside speaker repaired
HTC Techsupport repaired my Touch Cruise within a week. Bravo!
See if it keeps working this time!
Same here. Front speaker started to fail a few times. 1 week later it totally stopped. Was repaired by HTC (EuroTwice.be) in 2 weeks.
Front speaker stopped working after 1 month usage - motherboard replaced by htc within 12 days. But now the device shuts down by itself sometimes - will send it to htc again tomorrow - meanwhile i am very disappointed about my Touch Cruise.
Gerhard
Hi
I have problem with the front speaker.
The sound is "blurry" if i put the caller to rear speaker the sound is crystal clear.
So the problem must be in front speaker??
I search the net but i cant find where to get it?
Is somebody have the front speaker from dead Prophet?
TNX
fran_mad said:
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
Click to expand...
Click to collapse
just wanna share with others..
my touch cruise experienced this weird problem since yesterday.i've tried fran_mad's method and and its works!! thanx dude! i'm still figuring why the heck this kind of problem happened as i didnt change any setting on my phone.
Sorry for being clueless but what do you guys mean by "front/rear speakers"? I thought there is only one speaker on the back side of the phone and a universal connector for handsfree - earphones+mic?
There are two speakers, one in front and one on the back. My front speaker died and was repaired by htc - new motherboard. Seems to be a known problem...
aliexpress case management decided: full refund without return...
I had opened a dispute because of the mic problem. and also the unit was advertised as having a dvd player and of course does not come with one.
So now I need to fix my free head unit.
If I YELL into the mic, I can be heard with some static. However, Google voice commands will not work because of the horrible sounding voice input.
I installed an external mic, and no help.
In between insisting it was ok to close the dispute (which I guess was a scam attempt), the seller suggested that there was an external mic module that might help? or that the bluetooth chip may not be functioning correctly.
does the soldering external mic onto internal mic "fix" address this specific problem? if so, will google voice command then work?
I've been searching for answers for several days now and I'm not clear on it. I hope someone out there who has done this can shed some light?
Also... guys if the unit does not work, that dispute button apparently isn't just for looks.
doblebo said:
aliexpress case management decided: full refund without return...
I had opened a dispute because of the mic problem. and also the unit was advertised as having a dvd player and of course does not come with one.
So now I need to fix my free head unit.
If I YELL into the mic, I can be heard with some static. However, Google voice commands will not work because of the horrible sounding voice input.
I installed an external mic, and no help.
In between insisting it was ok to close the dispute (which I guess was a scam attempt), the seller suggested that there was an external mic module that might help? or that the bluetooth chip may not be functioning correctly.
does the soldering external mic onto internal mic "fix" address this specific problem? if so, will google voice command then work?
I've been searching for answers for several days now and I'm not clear on it. I hope someone out there who has done this can shed some light?
Also... guys if the unit does not work, that dispute button apparently isn't just for looks.
Click to expand...
Click to collapse
did u by any change but this model from pumpkin?
https://www.aliexpress.com/item/Pum...21-4638-8cef-49ac5700b997&transAbTest=ae803_1
deadeye1985 said:
did u by any change but this model from pumpkin?
https://www.aliexpress.com/item/Pum...21-4638-8cef-49ac5700b997&transAbTest=ae803_1
Click to expand...
Click to collapse
i did not, but it looks exactly like that except for not having the iR sensor and the buttons being labeled differently.
doblebo said:
i did not, but it looks exactly like that except for not having the iR sensor and the buttons being labeled differently.
Click to expand...
Click to collapse
I was just about to buy this...
Do u think it will have the same problem that you have?
can u please send me the link to the one u bought?
deadeye1985 said:
I was just about to buy this...
Do u think it will have the same problem that you have?
can u please send me the link to the one u bought?
Click to expand...
Click to collapse
From what I've read, they're all built and designed so horribly that most have microphone issues of some sort. They're all the same. Someone correct me if I'm wrong. All I'm saying is that if you order one and it isn't working right, use the dispute button. Maybe some day they'll actually make decent units and advertise them correctly
Is it. a microphone. issue or just. something in. the software ? it. seams everyone has this. problem mincluding me.. microphonen will. not. work anywere else besides bluetooth app (dialer app)
I took my external mic while in a BT call cupped it in my hands and put my hands to my mouth and talked into it so the headunit mic couldnt pick up my voice, the person couldnt hear me at all. Tried louder & louder & they couldnt hear me, I literally need to almost yell with my face 5 inches from the screen for them to hear me.
This seems to be a common issue. Even I have this issue. Fortunately the mic works beautifully during Bluetooth calls. Please let us know of you find a fix for this.
Cheers,
Rahul U S
Anyone lucky enough to find a fix for this?
s.rahus said:
Anyone lucky enough to find a fix for this?
Click to expand...
Click to collapse
https://forum.xda-developers.com/an...el-sofia-units-wifi-3g-t3533154/post74147665.
Heehe
I have HTC u11 dual sum European varient... It has issue no sound either through hands-free or speaker on call ringtones videos any kind of sound.... I have already tried firmware restore... On custom roms like linage or anyother i can connect bluetooth and get video sounds through bluetooth but on official firmware or official firmware base roms like viper when i connect bluetooth phone will hang and it will restart... Else no sound on phone in any sort of way when i try to play even a ringtone it will show unable to play file error
hassanulhaq said:
I have HTC u11 dual sum European varient... It has issue no sound either through hands-free or speaker on call ringtones videos any kind of sound.... I have already tried firmware restore... On custom roms like linage or anyother i can connect bluetooth and get video sounds through bluetooth but on official firmware or official firmware base roms like viper when i connect bluetooth phone will hang and it will restart... Else no sound on phone in any sort of way when i try to play even a ringtone it will show unable to play file error
Click to expand...
Click to collapse
+1
I just splashed my rear glass and since then there is no sound at all from device... When selecting a ringtone it says "unable to play this file".. and what i noticed is that phone reboot itself when reciving a call... From my point it is a hardware issue, but don't know what could it be...
Any suggestion will be appreciated
Rear glass
krokanic said:
+1
I just splashed my rear glass and since then there is no sound at all from device... When selecting a ringtone it says "unable to play this file".. and what i noticed is that phone reboot itself when reciving a call... From my point it is a hardware issue, but don't know what could it be...
Any suggestion will be appreciated
Click to expand...
Click to collapse
it all started when my rear glass broked and lcd few months back i went to htc warrenty and they replaced the glass and lcd but the strange thing was when they returned the phone it was all wiped out and then after a month or so this happened no sound at all.. i was in dubai and i went to local market to check it they said its some sort of sound ic and its not available... then i was in lahore so i went to local market here too and the same sound ic and its not available.
hassanulhaq said:
it all started when my rear glass broked and lcd few months back i went to htc warrenty and they replaced the glass and lcd but the strange thing was when they returned the phone it was all wiped out and then after a month or so this happened no sound at all.. i was in dubai and i went to local market to check it they said its some sort of sound ic and its not available... then i was in lahore so i went to local market here too and the same sound ic and its not available.
Click to expand...
Click to collapse
That's what i am afraid of ... If this chip is on motherboard than i can forget to get repaired in my country... But if it is on the bottom daudghterboard than maybe replacing entire board will fix the problem
location of chip
krokanic said:
That's what i am afraid of ... If this chip is on motherboard than i can forget to get repaired in my country... But if it is on the bottom daudghterboard than maybe replacing entire board will fix the problem
Click to expand...
Click to collapse
as far i know chip is on main board but can someone point out that?
hassanulhaq said:
as far i know chip is on main board but can someone point out that?
Click to expand...
Click to collapse
The loud speaker and earpiece are seperate components and can be purchased here
"witrigs"
But as far as I know they are both controlled by the MB! Hth.
Speakers earpiece
hammered58 said:
The loud speaker and earpiece are seperate components and can be purchased here
"witrigs"
But as far as I know they are both controlled by the MB! Hth.
Click to expand...
Click to collapse
speakers earpiece are not the problem problem is with motherboard as no sound handsfree either so location of sound ic on main board is required to be point out in other words the problem area.
hassanulhaq said:
speakers earpiece are not the problem problem is with motherboard as no sound handsfree either so location of sound ic on main board is required to be point out in other words the problem area.
Click to expand...
Click to collapse
I can send you a pic of the MB if that would help!!
Sound IC
hammered58 said:
I can send you a pic of the MB if that would help!!
Click to expand...
Click to collapse
thanks but i already took off the back off my cell. problem is i want sound ic location on board which i don't know
Ok i opened my phone, removed the motherboard and trying to locate audio ic chip... Will try to reflow it with heat gun, because in my town nobody is soldering micro chips... Can someone tell me what audio ic chip our u11 has...?
Found it, it is qulacom wcd9340... now i am thinking to search more for someone to replace it or resolder... I think that i can really Easley to blow something else... any advice guys, because if there is 50% chance of success i will carefully try to reflow it...
Updtae: just reflowed but i think i reflowed everything but what i wanted:cyclops: it wont boot and no sings of life at all... Will try to find cheap motherboard, lucky i have my old good htc10
So did you did u found the main motherboard?
Did you took the risk?
krokanic said:
Found it, it is qulacom wcd9340... now i am thinking to search more for someone to replace it or resolder... I think that i can really Easley to blow something else... any advice guys, because if there is 50% chance of success i will carefully try to reflow it...
Updtae: just reflowed but i think i reflowed everything but what i wanted:cyclops: it wont boot and no sings of life at all... Will try to find cheap motherboard, lucky i have my old good htc10
Click to expand...
Click to collapse
Did u solved the problem by taking the risk?
hassanulhaq said:
Did u solved the problem by taking the risk?
Click to expand...
Click to collapse
No, but phone is working as before, with no sound...i just connected it to pc a few days ago and it booted... I found one resistor broken near the audio chip... So i think the chip is good... I will wait if someone broke the screen in my country and sell the phone for 100-150 bucks??
Lolz
krokanic said:
No, but phone is working as before, with no sound...i just connected it to pc a few days ago and it booted... I found one resistor broken near the audio chip... So i think the chip is good... I will wait if someone broke the screen in my country and sell the phone for 100-150 bucks
Click to expand...
Click to collapse
Lolz my issue is i have 6gb ram variant which is hard to find although its current price in pak (fully working) is around 170 bucks.
hassanulhaq said:
Lolz my issue is i have 6gb ram variant which is hard to find although its current price in pak (fully working) is around 170 bucks.
Click to expand...
Click to collapse
Yeah, same situation here but with every htc u11... They are very rare and too expensive, htc not very popular here in the last few years...but dont want to order if i cant get personally to test it deforw buying... I dont need one more u11 with something else broken ?
krokanic said:
Found it, it is qulacom wcd9340... now i am thinking to search more for someone to replace it or resolder... I think that i can really Easley to blow something else... any advice guys, because if there is 50% chance of success i will carefully try to reflow it...
Updtae: just reflowed but i think i reflowed everything but what i wanted:cyclops: it wont boot and no sings of life at all... Will try to find cheap motherboard, lucky i have my old good htc10
Click to expand...
Click to collapse
Hi I'm Fouad and I'm a smartphone repairer
Htc u11 phone in impact broken lcd
I want replacment but I realized mic It also doesn't work and sound for ex play music or movie
I found sound chip qualcomm wcd9340
I found a piece that seems to have been broken and its specifications lost
If you have a motherboard can you help me from the motherboard and give me the details of the broken electronic part next to the chip
I can send photo of my motherboard htc u11
Sir me too with this problem
But i want just videos sound with Bluetooth
Can you help me with any custom ROM
Like lineage or any other i want only videos sound with bluetooh i have 6gb u11 movies lover sir reply me plz