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Expansys says my TP upgraded illegally- no warranty

So my TP touchscreen stopped working, and even when I re-booted the stock ROM from HTC, there was no action- I was stopped at the calibration screen. I sent the unit back to Expansys, and I received the following reply.
"Greg,
Hey my repair centers exact words were that the device was upgraded illegally. Thus why the refusal to repair under warranty. The charge is to put back to all factory settings. basically they have to replace the guts of the unit.
Thanks,
Joe Bunch
Customer service Supervisor"
I paid almost $1000 for this phone, and the touchscreen gave up the ghost, now it is the OS smoking the hardware?
Any input would be helpful, as I'm really not sure how this plays out.
Greg

Get the phone back and put everything back to stock like spl and and stuff i had the same problem with my fuze when the screen stopped working i tried my best in guessing and flashed stock rom and stock spl BUT i messed up with the SPL because i forgot to read the directions properly and my device would not activesync any more so i took the risk anyways and sent it to HTC directly since i am not with ATT i cant get a device replacement from ATT. i just got my phone back about 4 days ago and HTC installed a new screen without any problems.

Thanks for the help. Can I send it directly to HTC instead of to Expansys first, because that is how expansys has it set up.

greghad said:
Thanks for the help. Can I send it directly to HTC instead of to Expansys first, because that is how expansys has it set up.
Click to expand...
Click to collapse
You should be able to Expansys is just a retail seller like ATT and them. So i believe you should be able to send it directly to HTC. Call the number look it up on their websites. If you can not find it let me know and i will look for it again.

Thanks so much for the idea, I'm having Expansys send it back to me, I'll hard-reset the phone, and send it into HTC with my receipt from Expansys.
Greg

Also, you have flashed ROMs and Hard spl on it right? If so i would suggest you try and get the stock ROM that you got with the phone and then try to put stock SPL back. Message me if you need help with what i am talking about.

i contacted htc directly for my european tpro and they are ready to repair my battery drain problem. however, i need to flash stock rom and spl before sending. i am little nervous flashing stock spl - not sure if it would brick my phone or not. once i do this, i can send it to them. i read the first page from hardspl, it looks straightforward - hope it stays that way.

kmahesh said:
i contacted htc directly for my european tpro and they are ready to repair my battery drain problem. however, i need to flash stock rom and spl before sending. i am little nervous flashing stock spl - not sure if it would brick my phone or not. once i do this, i can send it to them. i read the first page from hardspl, it looks straightforward - hope it stays that way.
Click to expand...
Click to collapse
make sure you read towards the bottom of the first post on the hard spl page. There they have specific instructions for returning back to stock spl.

URGENT Info needed
I did that - everything worked fine..... the last step says "to verify, volume down + reset, see version number on tricolour screen, should now just say 1.90.0000". When I tried to do that - I dont see tricolor screen.
In my device info, it says " ROM = 5.05.405.1 WWE"; "Radio = 1.11.25.01" and protocol = "52.58.25.30U".
Does this mean that I fully recovered this to factory settings?
Thanks

greghad said:
Thanks so much for the idea, I'm having Expansys send it back to me, I'll hard-reset the phone, and send it into HTC with my receipt from Expansys.
Greg
Click to expand...
Click to collapse
Not sure how the law in your countries handles these kind of things. But over here software CANNOT limit warranty. You remember the warning that goes something like this: "this device is designed to handle interference, even if it is harmfull for the device itself." So even when you use your device normally, it can stop functioning, due to it's software.... Does this limit warranty? NO.
What if you installed Photoshop on your laptop and your laptop overheats due to Photoshop heavy CPU usage. Is your laptop manufacturer limiting your warranty? NO. Say you don't like Vista and reinstall XP. Nothings happens to your warranty. That's how warranty works, it is ment for hardware malfunction due to bad design. If your device dies due to some software interference (illegal or not), that's bad hardware design and cannot limit your warranty. Although here in Holland. Not sure how that's abroad.
Rahza

Rahza said:
Not sure how the law in your countries handles these kind of things. But over here software CANNOT limit warranty. You remember the warning that goes something like this: "this device is designed to handle interference, even if it is harmfull for the device itself." So even when you use your device normally, it can stop functioning, due to it's software.... Does this limit warranty? NO.
What if you installed Photoshop on your laptop and your laptop overheats due to Photoshop heavy CPU usage. Is your laptop manufacturer limiting your warranty? NO. Say you don't like Vista and reinstall XP. Nothings happens to your warranty. That's how warranty works, it is ment for hardware malfunction due to bad design. If your device dies due to some software interference (illegal or not), that's bad hardware design and cannot limit your warranty. Although here in Holland. Not sure how that's abroad.
Rahza
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Click to collapse
Wow that actually makes sense, seems every country has better standards for warrantys then the US =/

ogrillion said:
Wow that actually makes sense, seems every country has better standards for warrantys then the US =/
Click to expand...
Click to collapse
You should check this out. Companies can say all sort of stuff regarding warranty, but they are not the law (or above the law). Consumers have rights. So go learn and kick Expansys' b*tt with your new learned stuff. I'm almost certain that the US has some homolog law.

Kaiser dead after flash

My friend gave me a HTC Kaiser. He tried to upgrade it (i do not kdow details), everything looked fine, the process turned to 100% and he was happy that it will end with success, but that not happened. Kaiser turned off and now is dead, totally dead - i can not get to bootloader, no LED flashes... But he assured me that everything was 100% working before this flash.
What I can do? I totally have no idea. Thank you

he probably flashed it with a rom that wasnt designed for your kaiser post what rom he tried to upgrade with on here and then maybe someone will be able to help.
If it wasnt a kaiser rom, then he has bricked it and all you can do is sell it for spares

I have sent him an email where I ask which ROM it was. What i already know, that it was "upgrade" (as he said, so maybe to 6.1??) from HTC.com.
I hope he will answer asap with details about ROM.

Now he answered, that it was only official upgrade to wm 6.1 from htc.com which is available to download

but was it an official htc device or a rebranded device i.e. o2 stellar? As i am sure that they wont like being flashed with a rom that is not specifically designed for them

It is Htc Kaiser, not a branded version...
I have no clue what's wrong... why it is not working...

Well i Would try getting another battery and see if that makes it spring into life. If not then maybe you should see if your friend is lying about what he actually flashed as i have neve heard of anybody bricking a htc phone with a stock rom.

when I try to recharge it, it goes a little warm (battery) after some time - as is normal on every device. But this doesn't mean anything.
I'll try another battery, as you've said and we'll see...
Or I will try to send it in service... I hope it will not be expensive... i have no idea about prices...
And I hope my friend is not lying...

Dragokazov said:
when I try to recharge it, it goes a little warm (battery) after some time - as is normal on every device. But this doesn't mean anything.
I'll try another battery, as you've said and we'll see...
Or I will try to send it in service... I hope it will not be expensive... i have no idea about prices...
And I hope my friend is not lying...
Click to expand...
Click to collapse
I doubt it's the battery, and if your friend says he flashed an official htc rom and now bricked...sounds like he was flashing different roms without hard spl or a rom not designated for kaiser or both and trying to get some easy money from you; official roms don't brick. If you can't even get into bootloader to flash a fix; I'd suggest your friend is a **** for selling you a brick n get your money back

kaalgoosy said:
I doubt it's the battery, and if your friend says he flashed an official htc rom and now bricked...sounds like he was flashing different roms without hard spl or a rom not designated for kaiser or both and trying to get some easy money from you; official roms don't brick. If you can't even get into bootloader to flash a fix; I'd suggest your friend is a **** for selling you a brick n get your money back
Click to expand...
Click to collapse
That's bad if he lied me... grr i am stupid that i bought it...
that's bad...

And what about JTAG? What is it and is it applicable to HTC Kaiser/TyTN II?
Thanks

does any one have an idea about JTAG for kaiser

Does your TP2 Lock Up like this?

http://www.youtube.com/watch?v=9W7Kfucgeck
I've hard reset it like advised and haven't installed any 3rd party apps.
After I wait a few hours, the phone will start to respond, but will be significantly sluggish.

I believe I should have posted this in the general section (Not sure, I'm fairly new to these forums)

AB_ said:
http://www.youtube.com/watch?v=9W7Kfucgeck
I've hard reset it like advised and haven't installed any 3rd party apps.
After I wait a few hours, the phone will start to respond, but will be significantly sluggish.
Click to expand...
Click to collapse
I think it's time you bring it to your local Verizon store and show them. Tell them "Look, I turn on the phone, and I can't use it!" I'm guessing they're smart enough to realize you need a replacement because that's not normal. I'm sure they'll give you another replacement.
If they don't, flash a ROM and see if it works. If everything works with the custom ROM, then it was obviously a Verizon stock ROM flaw (which I doubt since this doesn't seem common).

Yea, I had to pay for my first replacement ($50)
I hear the official 6.5 is out, where can I find that?
Also, I don't know the first thing about flashing phones with custom ROMs

AB_ said:
Yea, I had to pay for my first replacement ($50)
I hear the official 6.5 is out, where can I find that?
Also, I don't know the first thing about flashing phones with custom ROMs
Click to expand...
Click to collapse
Pshh.. they gave you a faulty one now, so you shouldn't have to pay for the next replacement!
Officially, WM6.5 for the TP2 is for the Unlocked GSM European TP2. It's only for GSM networks, though (you have CDMA, so you can't flash that!).
Custom ROM flashing: I learned from a pictorial. Just follow everything! Always flash a CDMA Rhodium/TP2 ROM (you can find those at PPCGeeks) to your Verizon/Sprint/Telus TP2.
Most ROMs are not going to be suited for your phone (keyboard), so some fixes are found here.
Some of the famous CDMA ROMs are MightROMs and EnergyROMs. Find one that suits you!
*CDMA = Sprint/Verizon/Telus
GSM = Unlocked/Tilt2/T-Mobile* ROMs are made specifically for one network, and a particular device. So, never flash a GSM ROM onto a CDMA phone, and never flash a TP1 ROM to a TP2.
Good luck!

sumflipnol said:
Officially, WM6.5 for the TP2 is for the Unlocked GSM European TP2. It's only for GSM networks, though (you have CDMA, so you can't flash that!).
Click to expand...
Click to collapse
Actually, the US Cellular TP2 also comes with 6.5. If you don't have a US Cellular phone though, you still can't flash it and will need a custom rom.

Wow, you guys are extremely helpful over here.
So I should flash it, or ask for a new one?

Acorns said:
Actually, the US Cellular TP2 also comes with 6.5. If you don't have a US Cellular phone though, you still can't flash it and will need a custom rom.
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Click to collapse
I heard about that. However, like you said, it wouldn't be great with a Verizon phone since I doubt there's an official ROM floating around (there would be a ROM dump on PPCGeeks) but why would anyone want a stock ROM to replace a stock ROM?!
AB_ said:
Wow, you guys are extremely helpful over here.
So I should flash it, or ask for a new one?
Click to expand...
Click to collapse
Ask for a new one first because we don't know if the issue you have is due to faulty hardware or software. If it's hardware, a new ROM can't do anything. If it was software or firmware(ROM), then a new ROM should be able to fix it.
If you ever need to return the phone and it has a custom ROM, you will have to re-flash the stock ROM found at thewingster. You will then have to follow the steps to return stockSPL (very bottom of the post). If you don't do these return-to-stock steps, Verizon wouldn't accept it!

Got my new one in the maill today, for free.
Thanks guys.
now.. should I flash? I want 6.5 badddd

AB_ said:
Got my new one in the maill today, for free.
Thanks guys.
now.. should I flash? I want 6.5 badddd
Click to expand...
Click to collapse
I'm guessing wait 'til the weekend arrives. Use the phone hardcore! If anything goes wrong with it for the next few days, at least you can return it again.
If you're truly desperate, I guess you could flash!

lol there's hardcore ways to use our phone? I thought it was bad-ass all around.
Is there an ETA of when Verizon's TP2 6.5 is suppose to arrive? I thought it was December/January :\

It's out... check out the thread over at PPC Geeks.

Got it. Thanks

anyone not be updated OTA to 1.47.401.4?

I just wondering as still haven't!

I never got 1.47, I'm still on 1.28. I'm not sure why.
My DS is an unbranded unlocked UK model.
We are certainly not the only people not to get 1.47.
At first I was glad that I did not get 1.47, but now I notice that (so far) only people with 1.47 seem to be getting the recent upgrade.

Least am not the only one! HTC support seems to think I would need to send my phone away for repair to have it updated!

podycust said:
Least am not the only one! HTC support seems to think I would need to send my phone away for repair to have it updated!
Click to expand...
Click to collapse
Seriously. All HTC seem to say is any update news will appear first on Twitter or Facebook, yet when anyone has questioned them on there they deny any knowledge of the update even with proof
The only thing they use social networking for is product spamming and corporate shindig promoting!!

Got a small update months ago which installed an updater, but never got 1.47. Still on 1.28. Unbranded, unrooted.
Interested to learn what HTC told you about returning it...

Yes I got those same updates months ago too! This is what they said after first saying 1.28 was the latest and then me saying I know about some with 1.47
Thank you for your reply regarding your Desire S.
The case there is an update available and you cannot receive it through 'OTA', the device may need to be sent for repair. then your device gets updated to the latest version.
Please confirm the following information in order to be able to book the device for repair:
From which address you wish the collection to happen
On which day you wish the collection to happen (please allow 48 hours’ notice)
The Serial Number of your device. (Serial Number can be found underneath the battery.) I will then book and confirm this via Email and provide further repair instructions:
We can arrange for UPS to collect your device from an address (Mainland UK only) that is convenient for you. UPS can collect on Monday through Friday from 1pm to 5pm. There is no UPS service on Weekends and Public Holidays.
Click to expand...
Click to collapse

Do have in your applications (settings> manage applications> all) an install called Updater version 2.3?
I think - not sure - that this is what was installed by the small update? Or is it for the Market? Terribly tempted to uninstall it and see what happens, eg if it updates again, but to 1.47. Or perhaps just try clear data.
Unfortunately to ignorant to know the risk if any...

Yes I and this what small update was it just updates the FOTA program which updates the phone firmware

podycust said:
Yes I and this what small update was it just updates the FOTA program which updates the phone firmware
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Click to collapse
Say again please?

yes it did install updater version 2.3. if you uninstall it you will be asked to install it again!

DON'T INSTALL 1.47!
Please! If you're looking to depress yourself, google "desire s late sms", look at the hundreds of pages of results, from users all over the world with the same problem.
You lucky ones who are still on 1.28 havent suffered the misery of the problem with 1.47 and the Desire S. Just imagine how much fun could be had, every time you're connected to a mobile data network (GPRS, 3G or HSDPA), knowing that there's a better than 50/50 chance all your 2G functions will stop working. Calls will go straight to voicemail, texts will fail to arrive for hours on end... And then randomly, you'll get a dozen messages at once, from people wondering why you've ignored them all afternoon...
Seriously, stick with 1.28 for now, wait for the next update.

We will need to have 1.47 before we can get 2.10!

fasty said:
I never got 1.47, I'm still on 1.28. I'm not sure why.
My DS is an unbranded unlocked UK model.
We are certainly not the only people not to get 1.47.
At first I was glad that I did not get 1.47, but now I notice that (so far) only people with 1.47 seem to be getting the recent upgrade.
Click to expand...
Click to collapse
can you use wireshark to analyze what the update sever's response is?
as when I've done that it replys {"time_msec":"1317992280856","stats_ok":true,"reason":"FOTACANCEL_NO_MATCH_RULE_FOR_CID","intent":[{"action":"android.server.checkin.FOTA_CANCEL"}]}
as mine is also an unbranded unlocked uk model

podycust said:
can you use wireshark to analyze what the update sever's response is?
as when I've done that it replys {"time_msec":"1317992280856","stats_ok":true,"reason":"FOTACANCEL_NO_MATCH_RULE_FOR_CID","intent":[{"action":"android.server.checkin.FOTA_CANCEL"}]}
as mine is also an unbranded unlocked uk model
Click to expand...
Click to collapse
I'd prefer not to install wireshark right now, but I'm certain that I would get the same response.
There are plenty of other people in the same situation. I'm guessing that HTC may have aborted deployment of 1.47 because they noticed that it caused so many issues.
I assume that the "no match rule for CID" simply means that there are no updates available for our particular software version at the moment.
I've just factory reset my DS in the hope of fixing another issue, and after doing so it politely updated the version of it's FOTA loader but nothing else new.
Starting deployment of the sense 3.0 version to a few users without any explanation seems a bit dumb of HTC unless they are simply beta testing.
I could understand them prioritising those who have already loaded 1.47 as clearly this is causing them the most issues. We just need to hope that they don't forget those if us who are still on 1.28
- Steve

had your phone been rooted before you get it?

helicopterpro said:
had your phone been rooted before you get it?
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Click to collapse
Nope, I don't think so. My phone was new, carrier unlocked "sim-free" version from an authorised HTC retailer in the UK. I was previously using an Orange SIM in it, although recently switched to Three. (Have tried to get update when connected to both)

Did i just brick my phone?

I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.

Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App

and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nope i used the tmous 1.50.

I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/

xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
Sounds like you bricked it, yes :s

Thanks for the replies guys.

Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?

It should still be covered by the original warranty right?

LooieENG said:
It should still be covered by the original warranty right?
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Click to collapse
Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it

Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?

the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement

Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty

bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
Click to expand...
Click to collapse
I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.

I wonder what would them HTC guys think if they are already among us

same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse

poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
Click to expand...
Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!

i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
Click to expand...
Click to collapse

Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?

Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!

did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
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Click to collapse