So my TP touchscreen stopped working, and even when I re-booted the stock ROM from HTC, there was no action- I was stopped at the calibration screen. I sent the unit back to Expansys, and I received the following reply.
"Greg,
Hey my repair centers exact words were that the device was upgraded illegally. Thus why the refusal to repair under warranty. The charge is to put back to all factory settings. basically they have to replace the guts of the unit.
Thanks,
Joe Bunch
Customer service Supervisor"
I paid almost $1000 for this phone, and the touchscreen gave up the ghost, now it is the OS smoking the hardware?
Any input would be helpful, as I'm really not sure how this plays out.
Greg
Get the phone back and put everything back to stock like spl and and stuff i had the same problem with my fuze when the screen stopped working i tried my best in guessing and flashed stock rom and stock spl BUT i messed up with the SPL because i forgot to read the directions properly and my device would not activesync any more so i took the risk anyways and sent it to HTC directly since i am not with ATT i cant get a device replacement from ATT. i just got my phone back about 4 days ago and HTC installed a new screen without any problems.
Thanks for the help. Can I send it directly to HTC instead of to Expansys first, because that is how expansys has it set up.
greghad said:
Thanks for the help. Can I send it directly to HTC instead of to Expansys first, because that is how expansys has it set up.
Click to expand...
Click to collapse
You should be able to Expansys is just a retail seller like ATT and them. So i believe you should be able to send it directly to HTC. Call the number look it up on their websites. If you can not find it let me know and i will look for it again.
Thanks so much for the idea, I'm having Expansys send it back to me, I'll hard-reset the phone, and send it into HTC with my receipt from Expansys.
Greg
Also, you have flashed ROMs and Hard spl on it right? If so i would suggest you try and get the stock ROM that you got with the phone and then try to put stock SPL back. Message me if you need help with what i am talking about.
i contacted htc directly for my european tpro and they are ready to repair my battery drain problem. however, i need to flash stock rom and spl before sending. i am little nervous flashing stock spl - not sure if it would brick my phone or not. once i do this, i can send it to them. i read the first page from hardspl, it looks straightforward - hope it stays that way.
kmahesh said:
i contacted htc directly for my european tpro and they are ready to repair my battery drain problem. however, i need to flash stock rom and spl before sending. i am little nervous flashing stock spl - not sure if it would brick my phone or not. once i do this, i can send it to them. i read the first page from hardspl, it looks straightforward - hope it stays that way.
Click to expand...
Click to collapse
make sure you read towards the bottom of the first post on the hard spl page. There they have specific instructions for returning back to stock spl.
URGENT Info needed
I did that - everything worked fine..... the last step says "to verify, volume down + reset, see version number on tricolour screen, should now just say 1.90.0000". When I tried to do that - I dont see tricolor screen.
In my device info, it says " ROM = 5.05.405.1 WWE"; "Radio = 1.11.25.01" and protocol = "52.58.25.30U".
Does this mean that I fully recovered this to factory settings?
Thanks
greghad said:
Thanks so much for the idea, I'm having Expansys send it back to me, I'll hard-reset the phone, and send it into HTC with my receipt from Expansys.
Greg
Click to expand...
Click to collapse
Not sure how the law in your countries handles these kind of things. But over here software CANNOT limit warranty. You remember the warning that goes something like this: "this device is designed to handle interference, even if it is harmfull for the device itself." So even when you use your device normally, it can stop functioning, due to it's software.... Does this limit warranty? NO.
What if you installed Photoshop on your laptop and your laptop overheats due to Photoshop heavy CPU usage. Is your laptop manufacturer limiting your warranty? NO. Say you don't like Vista and reinstall XP. Nothings happens to your warranty. That's how warranty works, it is ment for hardware malfunction due to bad design. If your device dies due to some software interference (illegal or not), that's bad hardware design and cannot limit your warranty. Although here in Holland. Not sure how that's abroad.
Rahza
Rahza said:
Not sure how the law in your countries handles these kind of things. But over here software CANNOT limit warranty. You remember the warning that goes something like this: "this device is designed to handle interference, even if it is harmfull for the device itself." So even when you use your device normally, it can stop functioning, due to it's software.... Does this limit warranty? NO.
What if you installed Photoshop on your laptop and your laptop overheats due to Photoshop heavy CPU usage. Is your laptop manufacturer limiting your warranty? NO. Say you don't like Vista and reinstall XP. Nothings happens to your warranty. That's how warranty works, it is ment for hardware malfunction due to bad design. If your device dies due to some software interference (illegal or not), that's bad hardware design and cannot limit your warranty. Although here in Holland. Not sure how that's abroad.
Rahza
Click to expand...
Click to collapse
Wow that actually makes sense, seems every country has better standards for warrantys then the US =/
ogrillion said:
Wow that actually makes sense, seems every country has better standards for warrantys then the US =/
Click to expand...
Click to collapse
You should check this out. Companies can say all sort of stuff regarding warranty, but they are not the law (or above the law). Consumers have rights. So go learn and kick Expansys' b*tt with your new learned stuff. I'm almost certain that the US has some homolog law.
Related
Technicians say my XDA II Mini is "Beyond Economical Repair" - Is it really dead?
Dear XDA Developers,
This week I tried to do a ROM Upgrade for my Magician and accidentally clicked something that stopped the upgrade mid-way. Then the phone was completely lifeless. Even the power light does not come on when I plug it in.
Pressing the power button does not produce any response at all. I took it to the official service center for this type of 02 phone here in Manila in the Philippines and after examining for several hours they judged that it was "beyond economical repair". Is that really the end of the story? Is there some business somewhere that can resurrect it?
If not perhaps the warning element of this web site's rom upgrade page should be strengthened. Usually we assume that anything software related can be recovered by restoring a device to factory settings. This situation seems to be an exception to that.
Intuitively I think the process of upgrading the ROM on the official 02 web site is safter. Unfortunately their download file was corrupted and their tech support guy did not hold out much hope that the company would post a working version anytime soon. The official method does not seem to require putting the phone into "bootloader mode" which is how I think I killed the phone.
Anyway should I assume that my phone really is dead? or is there some company I can send it to for a repair? Is there any trick I can use to get the lifeless phone back to life?
best Wishes,
Philip Truscott
Beyond Economical repair - it means it can still be fixed, however, it might be more sensible just to let it rest and buy a new phone rather than having to spend more on repair..
ptruscott said:
If not perhaps the warning element of this web site's rom upgrade page should be strengthened. Usually we assume that anything software related can be recovered by restoring a device to factory settings. This situation seems to be an exception to that.
Click to expand...
Click to collapse
ROm upgrading is not just software related, compared to just simply installing an MP3 player on your PPC..when changing ROMs we always assume that if something goes wrong its our fault, it is not to be fiddled by noobs, it requires a technical know how. In fine, i am indeed emphatic with what happened to your device, and i hope a good soul would be able to help revive your PPC, but i hav to say its really your lookout when doing some operation not specifically permitted by the manufacturer or your carrier.
howdy,
unless it was a hardware fault, i have never ever heard of an interreupted update having destroyed a machine!!!
have you tried emptying ALL batteries totally? (backup battery as well!)
chances are pretty good once you reconnect it via as to get a noriginal rom update running again.
if all fails,
try contacting member fdp24 via pn ( if he still exists!)
greetz
Hi,
We have some capable Windows Mobile technicians that can probably help you with your device. Send me a PM and I'll help you get in touch with the right people. I assume you brought it to Brightpoint?
Hi,
I have an HTC Fuze. Currently i have WM 6.5 on it and i have no clue what my stock att rom version was. I have the warranty that covers practically everything like water damage and me just dropping the phone. I am concerned that ATT will be able to tell my rom version even if the phone is broken. If the phone breaks and it will not turn on is there a way for them to tell my rom version? If they can tell can anybody help point me in the right direction for the right stock rom. Thanks.
Swirlycurly said:
Hi,
I have an HTC Fuze. Currently i have WM 6.5 on it and i have no clue what my stock att rom version was. I have the warranty that covers practically everything like water damage and me just dropping the phone. I am concerned that ATT will be able to tell my rom version even if the phone is broken. If the phone breaks and it will not turn on is there a way for them to tell my rom version? If they can tell can anybody help point me in the right direction for the right stock rom. Thanks.
Click to expand...
Click to collapse
If you do a insurance claim on the device you pay the deductible and get a new device, they do not check rom info at all. Sometimes you are not even required to return device.
you can rent a wood chipper at home depot.
They DO REQUIRE you to return the fuze. I would flash the at&t stock back on there. It will also wipe out your personal info on it too. I would flash it if ya can, it take like 5 min of your time, just to save a bunch of hassle and potentially causing your ins. claim to be voided since you modded the phone.
I used to work at ATT, they do not require you to return it under certain circumstances. Its usually for insurance returns though.
For example, how would you return a phone if it was stolen?
Most mobile dealers hire people that don't even know what a ROM is in the first place. Ive seen devices taken back that clearly say "SECURITY UNLOCKED" across the top of the boot loader, and thats the screen the phone is stuck on (obviously a bad flash that the n00b didnt know how to fix). Ive even known people to take back water damaged phones and get a customer service rep that didn't even check the LDI to see if it was pink, but gave out a new phone.
I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
bobsie41 said:
I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
Click to expand...
Click to collapse
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
Yes, they will try to find every reason to make sure the repairs are not covered under warranty...if they dont, then you can say it was your Good Luck!!!
bobsie41 said:
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
Click to expand...
Click to collapse
Hi,
Hope all goes well.
Well, as I know, some people sent their sensation back to repair with ENG OFF and did not really got into any trouble with warranty problem.
Think about it...How would they know? You cant get the phone to boot up, so how would they? They will just reflash the phone through the original process or replace the board inside. They dont have the time and money to go looking for evidence of you voiding the warranty. Its cheaper for them to reflash the phone than to see what you did. Not sure how they do it, but I know they have a method that most of us cannot do. Wont cost them much, at all. Im sure its related to a jtag. They will hook up the board to a device that will reflash the software.
Matt
Just an update to the situation.
I recieved my phone back today fully repaired, new PCBA-mainboard etc. etc. un-branded, un-locked. Was told it would have the latest os installed but came with 2.33 but i've successfully upgraded it. Now to play (a lot more carefully this time!).
For those who totally brick there phone like i did, take heart from my escapade but, perhaps i was just lucky!
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nope i used the tmous 1.50.
I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
Sounds like you bricked it, yes :s
Thanks for the replies guys.
Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?
It should still be covered by the original warranty right?
LooieENG said:
It should still be covered by the original warranty right?
Click to expand...
Click to collapse
Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it
Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?
the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
Click to expand...
Click to collapse
I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.
I wonder what would them HTC guys think if they are already among us
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
Click to expand...
Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!
i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
Click to expand...
Click to collapse
Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
Click to expand...
Click to collapse
my phones power/usb port is broken, i still have manufactures warranty, should i send it in to be fixed? and what should i do to it before i send it in, what steps should i take and how do i do that, dont worry im not an idiot you wont be wasting your time if you help me, i catch on quickly, my phone is S-off and fully rooted, with a custom ROM installed i know i probably shouldent send it in like that, where should i start, is there a better alternative to sending it in? by the way i do pay for mobile insurance thru AT&T, all help is greatly appreciated, thank you very much
greentrees89 said:
my phones power/usb port is broken, i still have manufactures warranty, should i send it in to be fixed? and what should i do to it before i send it in, what steps should i take and how do i do that, dont worry im not an idiot you wont be wasting your time if you help me, i catch on quickly, my phone is S-off and fully rooted, with a custom ROM installed i know i probably shouldent send it in like that, where should i start, is there a better alternative to sending it in? by the way i do pay for mobile insurance thru AT&T, all help is greatly appreciated, thank you very much
Click to expand...
Click to collapse
There are good number of threads out there that can help you, I recommend searching. In short, any time you're going to send your phone in to AT&T, it's a good idea to unroot and install a stock RUU. I'm not 100% on the rules or whatever, but rooting voids warranty and if AT&T sees it they may reject your warranty claim, assuming you go the route to send it in. Search for Gene's tool to unroot, or use the AAHK (I believe there is a step in there to unroot). I've used Gene's tool and I know it works fine.
The only alternative I can think of is taking it to a 3rd party to have it fixed. You probably won't have to unroot then but if you're paying for insurance you might as well use it and not pay out of pocket..unless of course the fix would be relatively cheap but honestly can't see that being the case. Hope that helps!
If the phone is under manufacters warranty then spend the $5 for shipping to have to sent to the HTC department address they give you. Its much cheaper and a better route to go than yo have ATT charge you $150 for the phone insurance coverage. I had to send mine in. I unrooted it and put it back to complete stock. That was all I needed to do. Because they never said my warranty was voided when they received my phone upon looking at it and testing it, or whatever they do.
So just unroot and return to complete stock and you'll be fine.
Sent from my HTC Inspire 4G using XDA App
will i be able to unroot and flash stock RUU without hooking up to my pc via USB?
greentrees89 said:
will i be able to unroot and flash stock RUU without hooking up to my pc via USB?
Click to expand...
Click to collapse
My S-ON tool will work without USB. Just get it on your SD card somehow (via adapter, or download from phone):
http://forum.xda-developers.com/showthread.php?t=1208507
I talked to ATT today and they gave me the number for the warranty replacement hotline. I've noticed that my phone has become increasingly hard to turn on via the power button (Its become slightly recessed), the battery door doesn't fit onto the phone, making the top volume key hard to press, and the vibration feels as if something has become lose inside the device.
My question is, what if when the manufacturers test the device, they decide that nothing was initially wrong. Will I get some sort of weird bill?
My device is completely spotless, minus the details mentioned above.