Related
So my TP touchscreen stopped working, and even when I re-booted the stock ROM from HTC, there was no action- I was stopped at the calibration screen. I sent the unit back to Expansys, and I received the following reply.
"Greg,
Hey my repair centers exact words were that the device was upgraded illegally. Thus why the refusal to repair under warranty. The charge is to put back to all factory settings. basically they have to replace the guts of the unit.
Thanks,
Joe Bunch
Customer service Supervisor"
I paid almost $1000 for this phone, and the touchscreen gave up the ghost, now it is the OS smoking the hardware?
Any input would be helpful, as I'm really not sure how this plays out.
Greg
Get the phone back and put everything back to stock like spl and and stuff i had the same problem with my fuze when the screen stopped working i tried my best in guessing and flashed stock rom and stock spl BUT i messed up with the SPL because i forgot to read the directions properly and my device would not activesync any more so i took the risk anyways and sent it to HTC directly since i am not with ATT i cant get a device replacement from ATT. i just got my phone back about 4 days ago and HTC installed a new screen without any problems.
Thanks for the help. Can I send it directly to HTC instead of to Expansys first, because that is how expansys has it set up.
greghad said:
Thanks for the help. Can I send it directly to HTC instead of to Expansys first, because that is how expansys has it set up.
Click to expand...
Click to collapse
You should be able to Expansys is just a retail seller like ATT and them. So i believe you should be able to send it directly to HTC. Call the number look it up on their websites. If you can not find it let me know and i will look for it again.
Thanks so much for the idea, I'm having Expansys send it back to me, I'll hard-reset the phone, and send it into HTC with my receipt from Expansys.
Greg
Also, you have flashed ROMs and Hard spl on it right? If so i would suggest you try and get the stock ROM that you got with the phone and then try to put stock SPL back. Message me if you need help with what i am talking about.
i contacted htc directly for my european tpro and they are ready to repair my battery drain problem. however, i need to flash stock rom and spl before sending. i am little nervous flashing stock spl - not sure if it would brick my phone or not. once i do this, i can send it to them. i read the first page from hardspl, it looks straightforward - hope it stays that way.
kmahesh said:
i contacted htc directly for my european tpro and they are ready to repair my battery drain problem. however, i need to flash stock rom and spl before sending. i am little nervous flashing stock spl - not sure if it would brick my phone or not. once i do this, i can send it to them. i read the first page from hardspl, it looks straightforward - hope it stays that way.
Click to expand...
Click to collapse
make sure you read towards the bottom of the first post on the hard spl page. There they have specific instructions for returning back to stock spl.
URGENT Info needed
I did that - everything worked fine..... the last step says "to verify, volume down + reset, see version number on tricolour screen, should now just say 1.90.0000". When I tried to do that - I dont see tricolor screen.
In my device info, it says " ROM = 5.05.405.1 WWE"; "Radio = 1.11.25.01" and protocol = "52.58.25.30U".
Does this mean that I fully recovered this to factory settings?
Thanks
greghad said:
Thanks so much for the idea, I'm having Expansys send it back to me, I'll hard-reset the phone, and send it into HTC with my receipt from Expansys.
Greg
Click to expand...
Click to collapse
Not sure how the law in your countries handles these kind of things. But over here software CANNOT limit warranty. You remember the warning that goes something like this: "this device is designed to handle interference, even if it is harmfull for the device itself." So even when you use your device normally, it can stop functioning, due to it's software.... Does this limit warranty? NO.
What if you installed Photoshop on your laptop and your laptop overheats due to Photoshop heavy CPU usage. Is your laptop manufacturer limiting your warranty? NO. Say you don't like Vista and reinstall XP. Nothings happens to your warranty. That's how warranty works, it is ment for hardware malfunction due to bad design. If your device dies due to some software interference (illegal or not), that's bad hardware design and cannot limit your warranty. Although here in Holland. Not sure how that's abroad.
Rahza
Rahza said:
Not sure how the law in your countries handles these kind of things. But over here software CANNOT limit warranty. You remember the warning that goes something like this: "this device is designed to handle interference, even if it is harmfull for the device itself." So even when you use your device normally, it can stop functioning, due to it's software.... Does this limit warranty? NO.
What if you installed Photoshop on your laptop and your laptop overheats due to Photoshop heavy CPU usage. Is your laptop manufacturer limiting your warranty? NO. Say you don't like Vista and reinstall XP. Nothings happens to your warranty. That's how warranty works, it is ment for hardware malfunction due to bad design. If your device dies due to some software interference (illegal or not), that's bad hardware design and cannot limit your warranty. Although here in Holland. Not sure how that's abroad.
Rahza
Click to expand...
Click to collapse
Wow that actually makes sense, seems every country has better standards for warrantys then the US =/
ogrillion said:
Wow that actually makes sense, seems every country has better standards for warrantys then the US =/
Click to expand...
Click to collapse
You should check this out. Companies can say all sort of stuff regarding warranty, but they are not the law (or above the law). Consumers have rights. So go learn and kick Expansys' b*tt with your new learned stuff. I'm almost certain that the US has some homolog law.
I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
bobsie41 said:
I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
Click to expand...
Click to collapse
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
Yes, they will try to find every reason to make sure the repairs are not covered under warranty...if they dont, then you can say it was your Good Luck!!!
bobsie41 said:
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
Click to expand...
Click to collapse
Hi,
Hope all goes well.
Well, as I know, some people sent their sensation back to repair with ENG OFF and did not really got into any trouble with warranty problem.
Think about it...How would they know? You cant get the phone to boot up, so how would they? They will just reflash the phone through the original process or replace the board inside. They dont have the time and money to go looking for evidence of you voiding the warranty. Its cheaper for them to reflash the phone than to see what you did. Not sure how they do it, but I know they have a method that most of us cannot do. Wont cost them much, at all. Im sure its related to a jtag. They will hook up the board to a device that will reflash the software.
Matt
Just an update to the situation.
I recieved my phone back today fully repaired, new PCBA-mainboard etc. etc. un-branded, un-locked. Was told it would have the latest os installed but came with 2.33 but i've successfully upgraded it. Now to play (a lot more carefully this time!).
For those who totally brick there phone like i did, take heart from my escapade but, perhaps i was just lucky!
Hey guys...As a few of you know, my phone met its demise last night for (seemingly) no reason. I had recently backed up my ROM through Rom Manager and tried out a few themes from the market.
Anyways, when I plugged my phone into my computer, I see that it tried to install some drivers and then I see "QHSUSB_DLOAD" as my phone.
Ive noticed that all TRULY bricked phones (not just the sensation) all have this "QHSUSB_DLOAD" in common. No one has yet to figure out what this is or how to fix this.
Tmobile chalked it up to hardware failure and has a new (likely refurbished ) on its way.
I think we need to figure out what the heck this is. A few mentioned a connection between Rom Manager, CWM, and QHSUSB_DLOAD. I, for one, will make dang sure that Rom Manager stays off my phone...Any other ideas?
Until this is worked out, its VERY likely that rooting COULD randomly cause the dreaded true brick, QHSUSB_DLOAD style.
Matt
Just swayed my decision on wether to root or not.
So does it turn on? You are a bit unclear about your situation. Does it charge, when you charge it. And does the PC recognize it when you connect it to the PC?
Actually this is well documented. You are in Qualcomm high speed USB download mode. It is typically caused by a problem with your processor and or it's software. Either it is crapping out or more likely something corrupted the software, either by flashing a custom kernel that isn't 100% stable with the hardware (since kernel source for this phone is incomplete this IS possible) or it's just bad luck. Voltage tweaks can have a long term detrimental effect on hardware.
Hey guys, it is dead as a door knob.
http://forum.xda-developers.com/showthread.php?t=1321110
That ought to sum things up...
Im sure its bricked...I just want to look more into this as I have yet to find a single case where this was solved. It just gets pushed aside since no one knows.
Behold_this said:
Actually this is well documented. You are in Qualcomm high speed USB download mode. It is typically caused by a problem with your processor and or it's software. Either it crapped out or more likely you corrupted the software, either by flashing a custom kernel that isn't 100% stable with the hardware since kernel source for this phone is incomplete this IS possible. Voltage tweaks can have a long term detrimental effect on hardware.
Click to expand...
Click to collapse
I was using cm7, build 9 and fauxs kernel build 8. I dont do UVing or OVing and have kept the CPU speed to 1.18Ghz.
My computer told me that it failed to install whatever it felt it needed.
So this is known? Am I correct in thinking that this is a 100% brick then, or is there anything, save from tearing it open, that can be done to fix it?
Although I have a new one coming, Id like to get to the bottom of this for everyone else.
Matt
Well, yes...and no. For all intensive purposes it is bricked, however, if it's just software HTC (or anyone with a leaked loader) could recover it easily. If it's hardware then nothing can be done. You can find the Qualcomm drivers online but still need the loader (all I've found are motorola sbf's nothing for HTC). Basically you did the only thing you can at this point, but now you have a little more info on it.
Behold_this said:
Well, yes...and no. For all intensive purposes it is bricked, however, if it's just software HTC (or anyone with a leaked loader) could recover it easily. If it's hardware then nothing can be done. You can find the Qualcomm drivers online but still need the loader (all I've found at motorola sbf's nothing for HTC). Basically you did the only thing you can at this point, but now you have a little more info on it.
Click to expand...
Click to collapse
Someone could get an XDA style Nobel prize for coming out with something that could fix this phone when this happens.
Im guessing that is what a JTAG does? Would be great once warranty time is over!
I am suspicious this could be another build quality issue with HTC...Day one with this phone had the same sort of thing happen, but it eventually booted. Perhaps this was just waiting to happen?
Or, I wonder if it is related to CWM and Rom Manager? This seems to be a RARE occurance considering how many people flash the above mentioned ROM and kernel without this happening. The last thing I did before charging was backing up in Rom Manager.
Jtag is a little extreme as it involves soldering and messing with internal components, plus don't think it's been done on this chip set, but I could be wrong. The ROM is usually less of a concern then custom kernels are. Also ROM manager sucks and many times is very buggy. It is safer to do all those kinds of things through recovery. Uninstall ROM manager and forget it ever existed (just my opinion).
Behold_this said:
Jtag is a little extreme as it involves soldering and messing with internal components, plus don't think it's been done on this chip set, but I could be wrong. The ROM is usually less of a concern then custom kernels are. Also ROM manager sucks and many times is very buggy. It is safer to do all those kinds of things through recovery. Uninstall ROM manager and forget it ever existed (just my opinion).
Click to expand...
Click to collapse
Okay, how about this...I intend to S-off and reinstall CWM the SECOND I get my new phone. LOL...Should I erase my ROMs+kernels from the SD card and start over from scratch, or can I just boot up again like nothing happened?
I guess its safer to start over, huh?
EDIT: I have been reading over stories involving a hard brick and QHSUSB_DLOAD. It seems it ALL came from SD card partitioning in CWM. I was also in recovery that day restoring my ROM when I accidentally touched the screen and the phone rebooted. (After restoring) I thought it was just rebooting recovery. I wonder if something else happened? The phone booted up fine and worked for some time after. The last thing done was charging the phone via wall charger, seeing it was done, and then unplugging.
Matt
it may not be necessary, but I would. I'd just redownload all the software I plan on loading from the start and give it a clean slate, but that's just me. Also be very careful with resorting apps and data since we really don't know the total cause of your issue. All in all you probably won't have to deal with this again as long as you minimize your risk.
nice. maybe there are aliens inside your phone! Just a thought as it seems everyone seems to just turn around when they see this problem. some of the brave ones got taken by the aliens too for snooping out too much
vitusdoom said:
nice. maybe there are aliens inside your phone! Just a thought as it seems everyone seems to just turn around when they see this problem. some of the brave ones got taken by the aliens too for snooping out too much
Click to expand...
Click to collapse
Im the alien!
Yea, I never saw this happening to me. I read carefully before I do anything and have never tried anything fancy.
Im guessing that QHSUSB_DLOAD lets you know the phone is fully erased and waiting for something to be flashed the elite way? (From the factory via their gadgets). To date, NO ONE has recovered from this.
Man Id love to be the one to recover! I crapped myself when I saw QHSUSB_DLOAD mentioned on my computer. Its the kiss of death.
I also have to wait till next week to get my replacement despite me opting for the fastest most $$$ method of shipping. UPS Express is the fastest and will take till monday (which means tuesday since no one will be around to sign for it).
Ugg..
Matt
Doh! that just sucks Matt. but then again, thats way better than having some hardware issue and being fixed (anything with hardware issue fixed surely ends up going back to the guys that fixed it. they seem to put some time bomb in there so you'll go back crying to fix it again and again. lol) haven't had this issue ever since.(was flashing my phones way back then) maybe im just lucky. hopefully i will not encounter this. (the only thing I bricked was my brand new PSP2002. just bought it from US and im way over in NZ mate - didn't have a option to return it. )
where does this QHSUSB_DLOAD appear? would this come up when you turn the device on? because i've seen some devices that are bricked, they just lit up and goes off and never charges and can't go to bootloader. thinking this is 100% bricked or this QHSUSB thingy is the pure brick?
vitusdoom said:
Doh! that just sucks Matt. but then again, thats way better than having some hardware issue and being fixed (anything with hardware issue fixed surely ends up going back to the guys that fixed it. they seem to put some time bomb in there so you'll go back crying to fix it again and again. lol) haven't had this issue ever since.(was flashing my phones way back then) maybe im just lucky. hopefully i will not encounter this. (the only thing I bricked was my brand new PSP2002. just bought it from US and im way over in NZ mate - didn't have a option to return it. )
where does this QHSUSB_DLOAD appear? would this come up when you turn the device on? because i've seen some devices that are bricked, they just lit up and goes off and never charges and can't go to bootloader. thinking this is 100% bricked or this QHSUSB thingy is the pure brick?
Click to expand...
Click to collapse
The message QHSUSB_DLOAD appears the first time I tried to connect via USB to my computer. It showed up on my computer down where usb notifications occur. After it told me it couldnt install hardware, that was it. No more action from either the phone or the computer. Its like the world just passed right by my poor phone.
Maybe I will get lucky and get a phone free of dust as well! I was waiting on calling in that care package for later...Oh well.
Matt
Oooh nice! so the device really has a black screen and that message appeared on driver installation on you computer.
most of the people in the net just mentions that this driver is missing. If the driver is missing, maybe it did really get corrupted(software because of rom-manager not pointing to this ) but yeah, could also be hardware failure. did it say on your computer that it was installing some drivers for that QHSUSB_DLOAD? and it failed? what about HTC? did you see anything from HTC about this?
vitusdoom said:
The message QHSUSB_DLOAD appears the first time I tried to connect via USB to my computer. It showed up on my computer down where usb notifications occur. After it told me it couldnt install hardware, that was it. No more action from either the phone or the computer. Its like the world just passed right by my poor phone
Click to expand...
Click to collapse
this is the EXACT problem im having! on my tmobile SGS2
not sure if this has already been mentioned but what do you guys think of this?
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-jtag-brick-repair/
Hey guys,
I'm in the same situation too.... I've been flashing hundreds of roms and all kind of software on a lot of different android phones...but this is the first time ever I came across something like that where I feel that this is the end of it!!!! I made a mistake...by not paying attention flashing an HD2 rom to my sensation!!! You know some time s**t happens... and here we go...I got a completely dead bricked sensation with nothing i can do, even I've been searching and reading for 2 days with no luck what so ever...so I guess no one is able to find a solution for this issue yet!!!!Which is too bad: confused: .I wish I was able to find some solution to this problem so I can get my phone back to life and help every one else who might end up with this issue. Because I think a lot of people might be in this situation!!!. I tried every thing I can possibly do with m y knowledge and the results was all dead ends. I just hope that this issue will be taken to the next level by some one...like all the other phones that it can be unbricked...so why not the sensation!!!?. Any one can come up with and ideas for this please help us as a community to get pass by this dead end on our Htc sensations.
Guys i have absolutely same problem with my sensation, i believe there must be a way how to bring our phones back to life. Im sure that on my phone its just software problem caused by backing to s-on(got bricked right after adb rebootbootloader). So if some1 find out how to unbrick, PLEASE post it. I dont want to solve it by warrany, because its little far for me :-(
I have a P6810 that was imported from Hong Kong by Expansys. My warranty is valid until August 25, 2013. The screen has a problem where it sometimes intermittently flashes dark lines on the screen. Full screen vertical lines. It's really just like those columns of pixels aren't being lite up to the same degree as the others, and not as brightly as they should be.
It doesn't do it all the time, but it has become more frequent, and it appears in all applications as far as I can tell. I have not yet reloaded the firmware because personally it seems like more of hardware problem. Either the LCD or the LCD driver is failing.
The only place that seems to be willing to work on it is Samsung Warranty Repair in Hong Kong, and they do not accept devices that have been shipped to them for repair. All warranty repair work there must be hand delivered. I'm in Hawaii and that is not an option. Expansys is of no use. They just said contact Samsung Hong Kong Warranty Repair.
Is there anybody that works on the P6810 state side? How much does it cost to replace the LCD or the motherboard? Does anybody know? It will cost me at least $60 just to ship the thing back to Hong Kong anyway, so I'm willing to investigate other options, but I don't know what they are for a specialty item like the P6810.
me too on p6800..
i have the same issue here but i am not sure if it is really hardware fail as i am using custom erobot rom v2.3
Thank you for the response
Salamonti said:
me too on p6800..
i have the same issue here but i am not sure if it is really hardware fail as i am using custom erobot rom v2.3
Click to expand...
Click to collapse
Thanks for the response. With only 2 of us responding so far it's hard to know if its just because a Super AMOLED of this size is a new technology, and there were still some bugs not worked out in the processing, or if it is as you say, and as I'm hoping, just a software issue.
My P6810 hasn't done it at all for about 2 weeks now. I'm hoping that when Ice Cream Sandwich is pushed out, that it will solve the problem once and for all.
My findings were that since mine is a p6810, it won't be fixed under warranty, and Samsung won't fix it even if I pay for it, unless I hand deliver it to Hong Kong. If I'm confident that the problem is the hardware (I'm not), then I have to buy a used p6800 on eBay and try to fix it myself. I'm not going to do that.
If yours is a p6800 couldn't it have been fixed under warranty in the U.S.? I wonder if your erobot rom 2.3 is using the same graphics driver code as Jelly Bean? In other words, was erobot rom v2.3 a custom ground up recode of everything, or did they cannibalize Jelly Bean for sections of code?
I love my p6810. I'm in Hawaii and don't have TV. I read on it every morning and watch movies on it almost every night. It's the perfect 7" tablet in my opinion, but that display issue drives me crazy.
I guess one of the morals of the store is to not trust Expansys if they tell you that they have a grey market item that is fully covered under the manufacturers warranty. They told me that, but it was not true.
i am not in US and my tb is not covered by warranty either (as i am in Egypt)
my custom rom is built on JB 4.1.2
but i know nothing about display driver so i cant figure it out
Thanks
Salamonti said:
i am not in US and my tb is not covered by warranty either (as i am in Egypt)
my custom rom is built on JB 4.1.2
but i know nothing about display driver so i cant figure it out
Click to expand...
Click to collapse
Thanks for your response. When Ice Cream Sandwich comes out, I will reply about whether or not it fixes the problem.
Arobase40 said:
Some clues you may investigate on...
On the technical aspects :
- You can try to do a factory reset and see if that solve your display issue.
- Try to flash any official ROM : HC or ICS even though this is a European version.
- If the display issue is still there, then you can consider this as a hardware failure. I don't know how Law works in your country, but you could try to find a non profit organization specialized in juridical procedures which could help you in forcing Expansys to support the warranty procedure... ^^
---------- Post added at 11:38 PM ---------- Previous post was at 11:33 PM ----------
Unless you are a good developer or a very good modder and you like to play dice, don't even try to use the eRobot rom with your P6810...
Click to expand...
Click to collapse
Thanks Arobase40.
I will probably wait until ICS comes out and then factory reset and install/upgrade to ICS immediately.
On Expansys, just as a matter of justice, I wish I could force them to do something, but my warranty expired on 8/22/13. They wouldn't answer their phone and only responded to one of several emails, saying "Contact Samsung". I think the most effective thing I can do is just let other members of xdadevelopers know what happened to me relative to Expansys.
Thanks for your input Arobase40, I appreciate your suggestions.
Arobase40 said:
I don't really understand your position about your GT 7.7 ???
As you were talking about P6810, I assumed you were talking about the International version, right ???
Then, as I said you could flash a European firmware with PC Odin as I don't think Samsung will deliver any further updates/upgrades... ^^
But whatever, and again you could simply do a factory reset to see if that solve your issue...
But if you already used a Cyanogen firmware, then just forget everything about what I said, and forget about your warranty as well... ^^
I don't understand what the members of xdadevelopers could do for you relative to Expansys, except suggesting you to contact your local non profit organization, if there is one (should be existing) ?!?!?!
Which Expansys is it ? A US one or any others ???
You have to write them an official letter as "Registered Letter with Acknowledgement of Delivery" to make things official so the warranty will be extended "indefinitely" until Expansys solve your problem...
But again, get informed yourself about your local rules or laws !!!
I got a similar problem with ASUS, as my TF101 returned 3 times in their repair center and the last time they "lost" it (it was stolen on the way to the Repair Center)... ^^
ASUS accepted to pay me back the price I paid for it but refused to compensate the prejudice as they awaited a very long time (about a month) before they just started to investigate on what happened to my device... ^^
I first wanted to go on trial with ASUS, but I tried first an official transaction with the help of a retired judge (as member of a non profit organization)...
So they finally accepted to compensate an additional 250 € of the initial 540 € price I paid (got a 60 € discount from official price)... So I got 790 € and didn't pay anything for a lawyer or for the Trial procedure...
On the other hand, if we were going to a Trial, ASUS knew they will loose and would have to pay MUCH MUCH more...
YOU are the only one to know if you want to take your chance...
Click to expand...
Click to collapse
Thanks Arobase40,
Yes I am talking about a Hong Kong version. It arrived default in Mandarin(?).
The only ICS 4.2.2 version I could find was P6810XXLPL_CSC_XEU with is the United Kingdom version. I’ve downloaded it. My preference is to use this one so that my P6810 defaults into English. I do plan to use Odin for this (probably this weekend).
My planned strategy is to do a factory reset to positively flush everything out, and then use Odin to update to ICS 4.2.2. My preference is to do everything at once, and only once, because even though I have Titanium Backup installed and running, my experience with my Nook was it still took several hours to get everything setup correctly after a factory reset.
I don’t have Cyanogen firmware installed, as my goal in getting at P6810 was to buy the best, and therefore not have to spend much time mod’ing it. I have rooted though so that I could install fonts with diacritical marks.
In terms of alerting xdadevelopers to Expansys policies, the best way to get Expansys to change their policies is enough people give them feedback during the purchasing process. If I had been able to read a post like this prior to my purchase of my P6810, I would have asked more questions and made a few phone calls, and I would have been better informed and wouldn’t have purchased from Expansys unless that had been able to give me some kind of further assurance that they would stand behind the product if it was required.
Yes it was the Expansys in the U.S. It’s the one you find on the internet when Googling within the U.S..
Thanks for the suggestion on the “Registered Letter with Acknowledgment of Delivery”.
Part of the problem is that for the past month, my P6810 hasn’t displayed the problem. I’m confident that it’s coming back sometime in the future, and probably worse, but intermittent problems are tricky to demand repairs on. If the “Registered Letter with Acknowledgment of Delivery” would get me an indefinitely extended warranty though, it could be worth it. It kind of boils down to a question of how much time would it take me versus other options. I’ll have to think about it. In any case, thanks for your suggestions.
I will try to go ahead and factory reset, then update to ICS 4.2.2 this weekend and see what happens. Actually, interestingly, my P6810 tells me that it has ICS 4.2.1 installed right now, as of early July. That surprised me when I saw it yesterday because I don’t remember that happening. I certainly didn’t do it. But maybe that’s why the screen problem went away?
Arobase40 said:
GOTCHA !!!
Sounds like there are many confusions with your explanations... ^^
1) ICS is Android 4.0.x !!!
2) 4.1.2 or 4.2.2 are Jelly Bean Android versions !!! NONE of them are available for P6810 yet and will probably never be... ^^ Yes I know, I'm very defeatist and somewhat negative in my position, but Sammy will maybe prove I was wrong...
3) If your device tells you have ICS 4.2.1, then there is something wrong somewhere !!! ^^
This is the first thing you'll have to investigate on...
4) NO ONE as P6800 or P6810 owners got a 4.2.2 Android versions, and we will most probably never get such versions... ^^
5) On Expansys policies and responsibilities concerns : have you fully been informed they would send you a H.K version when you bought this device ??? Check at this when you ordered it and what your delivery and invoice mentions/forms...
6) There may be a slight chance, but go on the Samsung US website to find out the Phone number or the mail address by which you can contact them and described your issue (after you're fully sure about the real Android version you have...) and ask them for help/support and/or a RMA to send your device for repair. They will tell you if they accept to take your device under warranty to a US repair center... ^^
In Europe, we are probably better protected against juridical aspects compared to the US, but we obtain less as damages when we win while in the US you can get MUCH MUCH more if you can afford a Trial...
7) But before going that far : backup up all your internal storage (including the Titanium Backup folder) onto your hard disk computer or an external USB HDD...
8) Optionally, use Kies to backup up all your data and apps.
9) Make sure your battery is fully charged.
10) Get into your Settings and in the Backup and Reinit tab option and select "Re establish default param" (I'm unsure about the real words, as I don't have a US/English firmware version, but you should find out...
It shouldn't be that long before it'll reboot and ask you to reconfigure your Tab.
11) Don't reinstall anything and take awhile and your time to check & assure that solve your display issues. Update your default apps with Google Play and see if that's still good...
12) Finally you'll have 2 options : restore everything with Kies or copy back the Titanium Backup folder from your backup place to the internal storage, download TB and restore everything.
If after the restore you encounter the same display issues again, then you'll know you must not do a full restore, but just your apps... ^^
13) Before you try to update/upgrade or flash anything, make sure which firmware version you're downloading and installing !!! LOL
Good luck !
EDIT : when you buy anything anywhere better is to read the terms and conditions of the Online retailers... ^^
http://www.expansys-usa.com/terms/
In the European or French Expansys website, they can't do what they want as European/French rules & laws better protect customers against such illegal restrictions !!! ^^
I guess you should have consumers organizations as the ones I was referring earlier at your place, when needed...
Click to expand...
Click to collapse
Thanks Arobase40,
1) You're right. I've just checked and its 4.0.4 installed. ICS was an update I made shortly after I purchased the unit. Since there will be no JB for the P6800/P6810, there's no point in my waiting for it.
5) There was no indication that an HK version would be sold/shipped. Also it does not indicate that anywhere on the receipt. I knew it would be a non-U.S. version, because Samsung only sells the P6800 within the U.S.
6) I tried asking Samsung's U.S. warranty repair center if they could repair it, but they go by model numbers, and the P6810 is not one that they will touch. Same thing with the U.K. Samsung Warranty Repair Center, they said that the serial # indicated that it wasn't made in the U.K., so they could not work on it. I couldn't even find anyone in the U.S. who sells parts (i.e. LCDs) for it, it's such a speciality item.
7 - 13) Thanks for the detailed steps. Since I realize now that I was completely confused about the version of my firmware, I realize that for sure, I'm going to have to do one or all of the steps you have outlined.
Thanks again!
Greetings to All!
If anyone knows the answer it would be truly appreciated! :good: Would anyone know off-hand how much the LG Repair Center in Ft. Worth TX charges to reinstall the OS to the phone?
I had to send it to them yesterday. They provided a prepaid FedEx shipping label and I dropped it off at the FedEx drop box. I was told they'll contact me via email about what they'll do and if any charge is involved. The phone is still under warranty too.
First of all, let me explain my stupidity, ineptness or whatever other term you choose. I can fade the heat... I used to be married!
I accidentally erased my OS on my LG G3 D850 phone using TWRP, I fumbled the phone in my hand and must have tapped the buttons to do a system wipe. Anyway, after that my phone would only go to the LG boot logo screen and that's it. I tried to do a recovery from TWRP but to no success.
I tried all the recommend fixes including the TOT method to download the KitKat OS back to the phone using the LG Installer program, replacing the DLL file in the program, verifying the Port 41 access, and all that. It would go fine for 15 seconds and then state: "Download Failed". This happened several times, quite a few actually. I searched all the various threads here and spent over 20 hours screwing around with the phone. I searched the internet and all that. It's not like I didn't try, believe me. When it comes to the Windows OS I pretty darn good at diagnosing it, repairing and building systems, malware attacks, etc. However, with Android I'm the proverbial classic n00b at it. It's frustrating to say the least. I am sure I probably missed a thread or website somewhere that probably would have helped, but eventually my blood pressure and stress got the best of me and I decided to contact LG Repair instead so I wouldn't personally go catatonic.
I know that LG Repair charges about $140 to repair cracked screens and such. I am just curious if anyone here knows approximately what LG would charge to do a complete OS reinstall?
Any help or comments will be appreciated and encouraged. IF you just want tell me I'm a total goober that's fine too, cause some people thrive on that. :fingers-crossed:
Thanks Again!
Nibiru2012 said:
Greetings to All!
If anyone knows the answer it would be truly appreciated! :good: Would anyone know off-hand how much the LG Repair Center in Ft. Worth TX charges to reinstall the OS to the phone?
I had to send it to them yesterday. They provided a prepaid FedEx shipping label and I dropped it off at the FedEx drop box. I was told they'll contact me via email about what they'll do and if any charge is involved. The phone is still under warranty too.
First of all, let me explain my stupidity, ineptness or whatever other term you choose. I can fade the heat... I used to be married!
I accidentally erased my OS on my LG G3 D850 phone using TWRP, I fumbled the phone in my hand and must have tapped the buttons to do a system wipe. Anyway, after that my phone would only go to the LG boot logo screen and that's it. I tried to do a recovery from TWRP but to no success.
I tried all the recommend fixes including the TOT method to download the KitKat OS back to the phone using the LG Installer program, replacing the DLL file in the program, verifying the Port 41 access, and all that. It would go fine for 15 seconds and then state: "Download Failed". This happened several times, quite a few actually. I searched all the various threads here and spent over 20 hours screwing around with the phone. I searched the internet and all that. It's not like I didn't try, believe me. When it comes to the Windows OS I pretty darn good at diagnosing it, repairing and building systems, malware attacks, etc. However, with Android I'm the proverbial classic n00b at it. It's frustrating to say the least. I am sure I probably missed a thread or website somewhere that probably would have helped, but eventually my blood pressure and stress got the best of me and I decided to contact LG Repair instead so I wouldn't personally go catatonic.
I know that LG Repair charges about $140 to repair cracked screens and such. I am just curious if anyone here knows approximately what LG would charge to do a complete OS reinstall?
Any help or comments will be appreciated and encouraged. IF you just want tell me I'm a total goober that's fine too, cause some people thrive on that. :fingers-crossed:
Thanks Again!
Click to expand...
Click to collapse
No clue, but I could had done it remotely for you for free... There are several guides to flashing it back to 100% stock. Over in the main LG g3 my guide is stickied. They'll probably charge $100+ for it.
If I charged / have phones shipped to do that I'd be rolling in the money of all the phones I have fixed with your same exact problem and others as well.
If they have to reinstall OS due to root (if you told them lol) they will charge out the butt for that. I've known some cases of people being quoted a price they could just buy a new one for.
Nibiru2012 said:
Greetings to All!
If anyone knows the answer it would be truly appreciated! :good: Would anyone know off-hand how much the LG Repair Center in Ft. Worth TX charges to reinstall the OS to the phone?
I had to send it to them yesterday. They provided a prepaid FedEx shipping label and I dropped it off at the FedEx drop box. I was told they'll contact me via email about what they'll do and if any charge is involved. The phone is still under warranty too.
First of all, let me explain my stupidity, ineptness or whatever other term you choose. I can fade the heat... I used to be married!
I accidentally erased my OS on my LG G3 D850 phone using TWRP, I fumbled the phone in my hand and must have tapped the buttons to do a system wipe. Anyway, after that my phone would only go to the LG boot logo screen and that's it. I tried to do a recovery from TWRP but to no success.
I tried all the recommend fixes including the TOT method to download the KitKat OS back to the phone using the LG Installer program, replacing the DLL file in the program, verifying the Port 41 access, and all that. It would go fine for 15 seconds and then state: "Download Failed". This happened several times, quite a few actually. I searched all the various threads here and spent over 20 hours screwing around with the phone. I searched the internet and all that. It's not like I didn't try, believe me. When it comes to the Windows OS I pretty darn good at diagnosing it, repairing and building systems, malware attacks, etc. However, with Android I'm the proverbial classic n00b at it. It's frustrating to say the least. I am sure I probably missed a thread or website somewhere that probably would have helped, but eventually my blood pressure and stress got the best of me and I decided to contact LG Repair instead so I wouldn't personally go catatonic.
I know that LG Repair charges about $140 to repair cracked screens and such. I am just curious if anyone here knows approximately what LG would charge to do a complete OS reinstall?
Any help or comments will be appreciated and encouraged. IF you just want tell me I'm a total goober that's fine too, cause some people thrive on that. :fingers-crossed:
Thanks Again!
Click to expand...
Click to collapse
This happened to me as well. I used the BOARD DL option instead of the UPGRADE DL option and that fixed it on the flash tool. Hope this helps you.
Well I wish to thank the two members who advised me about my issue. It's appreciated!
I believe that using a USB 3.0 port may have been a problem with the reflash of the OS plus maybe using the UPGRADE DL option in lieu of the BOARD DL option.
It's a mystery to me though.
LG repaired my phone FREE OF CHARGE and it's being shipped back to me today! It was delayed by four business days because there was a winter storm last week that hit the Ft. Worth TX area and the service techs couldn't make it into work for about four days or so. There's a FedEx Ground tracking number I've been given so I should see it probably Friday the 6th of March.
Again... Thanks to the two members for their assistance!
Glad to hear they were able to fix it free of charge. I'm surprised to be honest, but good for you!
Nibiru2012 said:
Well I wish to thank the two members who advised me about my issue. It's appreciated!
I believe that using a USB 3.0 port may have been a problem with the reflash of the OS plus maybe using the UPGRADE DL option in lieu of the BOARD DL option.
It's a mystery to me though.
LG repaired my phone FREE OF CHARGE and it's being shipped back to me today! It was delayed by four business days because there was a winter storm last week that hit the Ft. Worth TX area and the service techs couldn't make it into work for about four days or so. There's a FedEx Ground tracking number I've been given so I should see it probably Friday the 6th of March.
Again... Thanks to the two members for their assistance!
Click to expand...
Click to collapse
I'm glad you got it fixed and for free! Like the person above me, I am surprised they did it for free.
Sent from my LG-D850 using Tapatalk 2
It was still under the Two Year Warranty.
Nibiru2012 said:
It was still under the Two Year Warranty.
Click to expand...
Click to collapse
Yeah, but you flash, root, ROM, etc there goes that warranty.
Sent from my LG-D850 using Tapatalk 2
They still honored it and with no issues on their part. I didn't tell them and they didn't ask.
To be honest I don't even think they knew that since the phone was stuck in a power up loop.
Whatever, it is water under the bridge and I can move on now.
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Thread closed at OP request.