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Hi folks.
My Tornado (imate sp5) was flashed from factory WM5 to WM6 with VJ Grace 3.3, it worked just fine. One day I lost conenctivity via activesync over the usb cable. BT activesync still works fine. I had not done anything to the connecter port other than using USB cable to activesync occasionally, and to use the wall charger.
After 2 months of going like this, I decided to upgrade to a newer Nitrogen ROM, and I enter the bootloader mode by pressig the camera button and plugging in the usb cable. The three color screen comes just fine.
Now, when I attach the USB cable, I do not see the small writing "USB" at the lower left hand corner.
Also I cannot connect it with Terraterm pro or the RUU utility, says phone is not connected via the USB.
But my usb cable still charges the phone when connected to the PC, even though activesync doesnt do anything.
Is there anything I can do?
Can it be a hardware error? Or a registry change I might have done using smarttweaks (enable/disable charging over usb-- I dont remember). If so can it be restored or undone?
I tried hard resets (clear storage and leftsoftkey/rightsoftkey/powerbutton combinations), but still it doesnt recognise activesync.
My other windows mobile devices get connected to same pc activesync with no problem, using the same data cable. Heck I even repaired by reflashing a friend's Wizard using the same pc and cable last week.
Is it possible that my tornado's usb connector port might have gone poof (it still charges the phone), and is there any remedy to that?
Thanks for reading, and please help..
Regards,
Steve
I've got the same problem. I can't connect via AS:/
I had a similar problem once in a while when I upgraded my phone to WM6; it seemed almost random. One day, the phone wouldn't switch out of Vibrate mode, and ActiveSync wouldn't synch with the phone. The first time it happened, I had VJGrace's 3.3, and 3.4 had just come out, so I went ahead and flashed it. I didn't format binfs or anything (which, in my experience isn't necessary for a functioning OS flash, just a clean one) but it flashed a fresh WM6 on, and the problem went away.
Then, a couple weeks later, I had the same problem again. It was right around the time that VJ's 3.7 came out, so I flashed that (again without format binfs) and it fixed the problem again.
Then, a couple weeks later, I had the same problem yet again. This time, Nitro's Platinum Edition had just come out, so I flashed it. Haven't had the problem again.
Interesting note - since I got my Tornado, my first Smartphone, I have only ever done the format binfs once - the first time I flashed WM6. Haven't done it since. It's my opinion that format binfs gives you a CLEAN install of WinMobile, but is not strictly necessary.
So, to summarize: try direct-flashing a new WM6 install. Just plug in the USB cable - ignore ActiveSync when it fails to synchronize - and run the updater program. It'll take care of the rest, even if AS doesn't synch.
djsleepwalker:
If you lost USB connectivity, how did you flash your phone?
Should I read between the lines that the bootloader connected properly and that it was a WM6 driver problem?
Exitao said:
djsleepwalker:
If you lost USB connectivity, how did you flash your phone?
Should I read between the lines that the bootloader connected properly and that it was a WM6 driver problem?
Click to expand...
Click to collapse
To be totally honest, I'm not 100% certain. See, ActiveSync wouldn't SYNCH with the phone, but I could still "Explore" the phone. WM6 was active and working, and charged via USB cable, it just wouldn't synch.
So, after I connected the USB cable and ActiveSync popped up a message that said it couldn't synchronize with the phone, I just started up the ROMUpdateUtility program. It rebooted the phone into the bootloader for me.
I honestly never tried to start it back up in bootloader mode. The only reason I decided to just flash a new ROM was because I had already downloaded the ROM, but where I was at the time, I had no internet access (and therefore couldn't remember the steps before flashing the new ROM.) A friend of mine who has a Wizard (and who, I think, might be a member of this forum) suggested that I didn't *have* to format binfs to put an updated ROM on the phone, so I said screw it. I needed it out of Vibrate mode (my phone is my second alarm - my second line of defense against oversleeping) so I flashed the new ROM.
ninja edit: If ccpraveen is getting *nothing* when he connects the USB, then my suggestion probably won't help. But if Windows recognizes something being connected, and he can *explore* the phone, but ActiveSync just won't synchronize, then he's probably having the same problem I was. I can't tell for sure from reading his post.
Sweet...
Thanks for the comments, its all dejavu again
Djsleepwalker's comments did make me wonder, hey this is exactly my problem, except that mine doesnt connect in any manner.
Lots of similarities, problems started with VJ 3.3, on and off for a while with USB, then totally lost connection.
I am not concerned with formatting BINFS now, I somehow want to get the phone recognized.
Exitao has actually asked a VERY VALID query. It is indeed impossible to flash a phone without any USB connectivity (unless via an SD image or something). Djsleepwalker's issue was minimal, only that the PC was not showing up the activesync as connected, but indeed there WAS a connection, he could explore the phone from the pc etc, and I bet if he did go into the 3 color screen, he would have seen the "USB" on the left lower portion.
So, mine is just that. No connectivity. Nada. PC just sits dumb. Phone just gets charged, and finally into the fully charged green LED. Thats it.
Could there be something in VJ's ROM that is doing this?
I wonder, because a Wizard I once tried to repair would not let me flash upgrade either. I had to go back to a basic BUTTON ROM to get the upgrades running properly again. But there atleast I had connectivity then.
After I read DJ's comments, I tried running the RUU straight, without getting into the bootloader (for a change). Again its the same error 260. Here is a screenshot.
Anybody?
Regards
Steve
It seems, from the description, that the activesync profile became corrupt.
Deleting any device profiles from Activesync and connecting the phone as a new device might also solve the problem. However, it might be active synch on the phone that is the problem...
Anyone unsure how serious their problem is should just turn off the USB connect in activesync, start the phone into boot loader and do an "info 2" with terraterm pro.
If terraterm discovers the device, the USB is not the problem. It's activesynch.
Terraterm pro would not connect either.
I started the phone into bootloader by plugging in the usb while keeping the camera button pressed. Started the terraterm pro, selected Serial > USB, clicked Ok, Terraterm says ERROR, Cannot Open.
One minor thing, what do ppl normally see in their bootscreens? I see these lines, Tornado IPL 2.00 Tornado SPL 2.00.0000 and another line Tornado IU.
I dont remember seeing this third line saying Tornado IU before. Is it normal? It is in the middle zone( green coloured zone).
I believe my usb connector port might have a physical error. What else it could be. PC just will not detect ANY sort of USB connection.
Thanks again Exitao, I am stumped.
Regards
Steve
Have you tried any other USB ports on your computer? I know it's a longshot, but on my desktop PC one of the onboard USB ports just doesn't function at all. The other three do.
ninja edit: Maybe try it on another computer, too?
I tried on all four USB ports of my laptop, as well as on another Desktop PC I have.
Even without activesync installed, plugging in this should bring out a DING, saying something has been connected to the PC USB. (and asking for drivers, if Activesync was not installed. Here nothing happens, no DING). Remember, the same USB port is being used to sync my Wizard, Blackjack 2 and my old Himalaya even now.
Another possible reason, I was using a dumb chinese charger for charging the phone, after I lost the original one. Could that might have fried the usb pins?
ccpraveen said:
I tried on all four USB ports of my laptop, as well as on another Desktop PC I have.
Even without activesync installed, plugging in this should bring out a DING, saying something has been connected to the PC USB. (and asking for drivers, if Activesync was not installed. Here nothing happens, no DING). Remember, the same USB port is being used to sync my Wizard, Blackjack 2 and my old Himalaya even now.
Another possible reason, I was using a dumb chinese charger for charging the phone, after I lost the original one. Could that might have fried the usb pins?
Click to expand...
Click to collapse
Please excuse me if I'm stating the obvious, or if I'm a bit off, as I don't haven't used my Tornado in a bit (upgraded to Touch Cruise), but in the last ROM I used, NitroGen's latest WM6 version, there was an option in settings to disable usb connectivity and only allow USB charging. Perhaps VJ's ROM has the same option and you activated it. Have you already checked this?
Did you remeber to uncheck "Alllow USB connections" in activesync before you connected the boot-loaded phone?
This may be a hardware problem. Is it possible to use a can of compressed air to blow out any dust or debris from the USB socket on the phone?
Do you have WMStorage on your phone? If not, can you load it onto your storage card and install/run the app and see if the PC will recognise your device as a USB mass storage device?
I guess you also want to check the Device Manager in Windows and check for any exclamaition marks (!) or "bangs." Both with the phone disconnected and connected, and maybe even with wmstorage enabled. If it does show your phone in the device manager, delete or remove the device in the manager and reboot.
(To get to device manager, you can right click on "my computer" and select "properties", or press the Windows key and the Pause/Break key, or go to the control panel applet.)
BTW: is this XP?
If you are using Vista, try the following:
Step 1: Press Start
Step 2: Select settings
Step 3: Select (6) Connections
Step 4: Select (0) More
Step 5: Select (1) USB to PC
Changing the type of USB connection your device uses can help with problems
connecting ActiveSync.
Step 6: Disable the option - Enable advanced network functionality
Step 7: Press done 3 times
Step 8: Return to main screen.
Step 9: Uninstall unrecognized USB device in device manager (on PC)
Step 10: reboot Phone and reconnect
Click to expand...
Click to collapse
If XP, keep going...
You've stated that the PC is recognising your other devices. Isn't there a limit to the number of windows mobile devices you can sync or associate with one installation of activesync? Can you delete a device and try again?
Is USB charging enabled or disabled in your phone? Try toggling the setting to opposite whatever it is.
If you are using a firewall app, add these programs to your firewall's exemptions:
# Wcesmgr.exe
# Wcescomm.exe
# Rapimgr.exe
Or simply disable any firewalls, network traffic optimisers or possibly antivirus (some have network protections) app to test if that has an effect.
Ok guys..
I will try doing all these, step by step and lets see
And accept my sincere gratitude from my heart for detailing all these info for me, I am soo deeply moved
Sincerely
Steve
ccpraveen said:
Ok guys..
I will try doing all these, step by step and lets see
And accept my sincere gratitude from my heart for detailing all these info for me, I am soo deeply moved
Sincerely
Steve
Click to expand...
Click to collapse
No need for thanx. If I helped, just give Nitro a donation on my behalf.
Well guys, with deep regret, I must say, even after trying all that, the phone stays put. PC wont recognise it, neither as a phone nor as a mass storage device. The connector port must have gone kaput.
I kinda feel stupid, u know, with all the tweaks and hacks out there, what use it is, if the dumb thing wont be recognised? Hmm.. So much for the tornado, now stuck at VJ 3.3 (unless someone find a way to flash via an SD image or something).
Well, thanks guys, your support did make me feel better, in the WM world, all is not lost, as long as there are good souls like you, willing to help, live and let live.
Regards
Steve.
PS: If the phone was not recognised in the bootloader mode, (ie even before the operating system has kicked in), I guess there should not be any difference if activesync was installed or not; and if or not mass storage option is enabled or not, right? Well, correct me if I am wrong, I think so. Could be wrong.
This is probably a useless comment, but have you tried using bluetooth instead of usb to connect to your computer?
Have u tried to delete the network card from XP device manager ?
U can also disable advanced network functionnality from your smartphone in "settings" -> "connections" -> "USB to PC"
Good luck
Can You Tried Different Usb Cable :d
i have some problem, after flashing to WM6 activesync or WM5torage can't connect..i have HTC prophet too, and i use same usb cable & PC, my HTC Prophet still can connect via activesync or WM5torage
*please..please..help us
I UPGRADEd vjgace Build_5.2.1616.18120_____v3.7 three days before today i can't connect to usb i tried diffrent app(activesync,wm5storage,internetsharing) but i can't connect so i go to bootloder mode and checked devicemanager i found device so i flashed nitrogenius rom and now working usb. try upgrade other ROM ON BOOTLODER MODE.
Usb is not working on my polaris. When i connect it to my computer nothing happen. The computer wont eve recognize that i connected something. I have tried to hard reset it, but it didn't work. I have flashed it with c_shekar v3 rom. I also have radio rom v. 1.58.25.14. The usb port has worked great for some time now, but suddenly it just didn't work.
usb problem
I had the same problem and the solution was really bizare. I let the phone into the usb, charging and after a while i heard that usb pluging in sound and imediatly after that the usb pull out sound, then after some time it happend again, and again. The fourth time i think the connection was stable and activesync worked. I did nothing, weired , i know but this is when windows meets windows through another company. Oh, and see if the usb on the phone is clean.
I did try to clean the usb connection on the phone, but it didn't work. I have also tried 4 diffrent usb cables. I am trying to flash another rom from the sd card, but that isn't working either :S The phone have been connected to the computer for several days now, but nothing happens. Maybe the moisture in my skipants killed it? (I spend at least 4 days a week on my snowboard) Maybe I'll just use it for skiing and dh, and buy a diamond for normal use.
I have a strange problem with a HTC Touch PRO. Here is my problem:
- I insert the USB cable and the phone asks if I want to use mass storage or activesync
-the phone shows a connection on the screen
-The PC is not sensing anything, the activesync is not connected.
I think this problem appeared after I used a wrong usb cable...
Anyone knows anything what to try? or this is a hardware problem?
Did you select ACTIVESYNC?
There are 2 modes this phone can do..
1) Standard ActiveSYNC or
2) AS a MASS STORAGE DEVICE -like a flash drive...
You have to select ActiveSYNC to actually SYNC software/calendar, else it will show up as just another drive to drag/drop files..
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
The problem is likely with your operating system on your pc.
You can try things like, un-installing the HTC usb driver in device manager.
Check your firewall.
- allow activesync for trusted
- I know for ZoneAlarm you have to go to the adapters section and set the ipaddress (a new one is created when your phone is hooked up via USB) to be trusted.
If that doesn't fix issue perhaps its a corrupt install of ActiveSync. Try uninstalling and reinstalling.
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
I've had this happen to me. I've got so many USB to mini-USB cables and they are not all alike.
Sometimes, it would work and sometimes activesync would not recognize it.
CHANGE YOUR CABLE to another. Hopefully, you've labeled the original cable that came with the phone..
(also, look at the mini cable where it plugs into your phone. Make sure there are no loose pins and/or verify that the 'plug' is level.
Try a different USB port
Try unchecking "use advanced network configuration" in Async settings on the phone. Some computers (for various reasons) have a hard time communicating with the phone when it's configured as a network device - unchecking this will often allow Async to find and connect to the phone, at the expense of some other functionality.
coincendentally i am having the same exact issue, it started last night.
i have tried 3 different cords, on all 3 usb ports on my computer. same thing the phone asks what kind of connection i want whether i select disk drive ofr active sync noting happens. whats weird is that the phone is charging when its connected however the computer is not seeing it at all.
i have tried all the recommendations in this thread but nothing is working. anymore help would be greatly apprciated!
Me too I have tryed everything but none is working.
I think that this a hardware problem, and the problem started to happen after i used a non HTC cable, bad quality. I think some kind of controller is dead. So i started to live with that
When I connteced to the PC via USB, my TP also asked me how to connect (AS or as disc). But suddenly it doesn't ask anymore. I had to deactivate "advanced network configuration" to conntect to AS.
The checkbox "ask each time USB connects" is activated.
What can I do that the phone asks again when I connect it?
Thx.
I have the same thing going on... suddenly a few days ago my fuze only charges when I plug it in the desktop with a usb cable... I re-flashed and it worked about halfway through a sync and then started again... I've tried different cables... uninstalled all of the usb drivers, and reinstalled then updated them... Disconnected the power supply... tried every setting on my phone, and in windows.... I've even uninstalled the last batch of windows updates that came out last week... nothing seems to work...
really simple solution.
decheck advanced network config. plug in cable wait till you see usb connected. a small box. after that choose for example activesync
internet share
This happened to me last night and I figured out that after you toggle your internet sharing you can sync up again. Idk why it works out like that but it worked for me.
This sound reasonable, because the last thing I did before was selecting the "internet sharing" option in the menu when you connect to USB.
But what do you mean with "toggle your internet sharing"? Can you please describe it.
Thx.
try this
okay - first see if you're getting an active connection with your pc , not from the network connections window, but by running mymobiler. I was getting a connection through mymobiler, but active sync wasn't recognizing the device. If mymobiler works, Call your phone. it will drop your connection with mymobiler when you answer the call. then hang up the phone call. (all the while leaving your cable plugged into your phone. When the call has been disconnected your activesync will recognize the connection and sync up again. I don't know why this works, but I've been able to duplicate the results several times.
Same htc ****+ wm. Bought an iphone 3g. Everything must be tuned in windows mobile! It doesn't work how it should!
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Reinstall Mobile Device Manager!
modulusman said:
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Click to expand...
Click to collapse
I've experienced this issue multiple times, as I use my TP to sync with many stations. The solution is way more simple than you think and it has nothing to do with cables!.
You probably use Win Vista so all you need is to uninstall "Windows Mobile Device Center", restart the PC and install a fresh copy from MS site.
http://www.microsoft.com/downloads/details.aspx?FamilyID=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
If you're on XP, do the same with the Active sync solution for XP.
Good luck!
yeah this happens to me every now and then. the advanced network configuration option really helps, but sometimes i just need to plugin/unplug the usb cable from teh phone/cable or cable/computer a couple more timesbefore it picks it up...
goodluck!
Yes I know some will say install drivers or slide down the notifications.
But the problem is when I plug in, there isn't any notification for you to switch to disk drive mode.
Everything was working fine last week. There was no problems detecting my phone on my home and any PC at work. I have drivers install in my computer and can do adb commands
But now, when I plug in, it only shows the charging light.
I have done the following
On and off the USB debug option
Reboot phone
Try a 4 micro USB cable
Tried different USB slots on the computers
Use usbdeview and delete all HTC drivers and resinstall also not working
Remove my micro SD card and reinsert.
All doesn't work.
Strangely, one thing does. When I plug in the PC and I need to reboot, with my phone still plug in my PC. The notification will appear and I can do all things normally. But once I unplug and plug in again, same problem. Only can be solved with next reboot with phone plug in before hand. If windows is already loaded, it cannot be detected.
I though it was the rom. But I went to boot loader and same thing. It shows fastboot AC. If I do the reboot windows method, it will show fastboot USB .. will show fastboot AC if I replug in
I am starting to think my USB port on my phone is faulty.. any ideas?
Try plugging it and wait for a long time. Since I formated my computer it takes like 10-15min for my phone to show up after I plugged it. No idea what's causing it though.
Done that , charged it for 1hr plus, same
Best thing is try different cable, there is some issue with htc cable your pc sometime dont recognize phone, Other thing you can do it is keep ur phone connected to pc then boot your phone to Hboot or bootloader or fast boot, your pc will recognize your phone with generic driver.
jasminthoria said:
Best thing is try different cable, there is some issue with htc cable your pc sometime dont recognize phone, Other thing you can do it is keep ur phone connected to pc then boot your phone to Hboot or bootloader or fast boot, your pc will recognize your phone with generic driver.
Click to expand...
Click to collapse
hmm tried 4 cables.. same results..
Using the same cable, tried my mum's desireHD.. no problems detecting the USB each time..
Bootloader mode, it shows Fastboot AC
instead of Fastboot USB.. unless reboot my windows..
Oh i tired another micro SD card, same results.. :/
why mess with cables... AirDroid.
connect your phone to the pc via wifi.
direct link to the market: goo.gl/9YG73
but if you must connect via cable for something... have you checked the most obvious place? (sounds like you probably have but just in case...)
settings > connect to pc > default connection type
Mainspring said:
why mess with cables... AirDroid.
connect your phone to the pc via wifi.
direct link to the market: goo.gl/9YG73
but if you must connect via cable for something... have you checked the most obvious place? (sounds like you probably have but just in case...)
settings > connect to pc > default connection type
Click to expand...
Click to collapse
it cant even be detected, no notifications mate..
Flashed ROM......
Mine is doing the same thing. It didn't start until I flashed the new ROM. When in Windows, I just un-plug it, and re-plug it. Then it shows up immediately. But it always seems to show in flashboot.
UnixSlayer said:
Mine is doing the same thing. It didn't start until I flashed the new ROM. When in Windows, I just un-plug it, and re-plug it. Then it shows up immediately. But it always seems to show in flashboot.
Click to expand...
Click to collapse
hmm i even revert back to my original 1.35.707.1 RUU...
still not working.. i guess its time to claim warranty
try switching off firewall or/and antivirus i had same problem with eset 5 blocking phone so i put the stings to learning mode then plugged phone in and it created a new rule and shows up,then change setting back to what it was originally on
jonpickles70 said:
try switching off firewall or/and antivirus i had same problem with eset 5 blocking phone so i put the stings to learning mode then plugged phone in and it created a new rule and shows up,then change setting back to what it was originally on
Click to expand...
Click to collapse
and if that isn't working try it with HTC sync. which gives you the drivers of the device.
I got the same problem... any idea...
please help me..
Is there where USB cannot be recognized issue? If this is, I have a simple solution which took me forever to figure out.
I know this method sounds ridiculous, but give it a try. Unplug your charger connected to your computer/laptop and plug it in to a different outlet. Replug the USB with your phone connected, give it a sec, and it should work.
what operating system is your PC running? I was gonna say perhaps it might be a faulty USB port...
i have the same problem
What I do is go to devices and printers and then android phone then properties then hardware and disable the reenable the drivers. As soon as you reenable the drivers it should show up in disk mode. Hope this helps. This is the only phone I've had this problem with.
Recently we have been getting in stock i997's that are having USB issues connecting to the computer. As always we enable USB debugger and connect to the computer however now the units are going into charge mode a few seconds after connecting to the computer and shutting the device down. Once we disconnect the device from the computer it automatically restarts.
Here is what we have done so far with no luck:
-Enable USB debugging
-Disable USB debugging & enable mass storage
-*#7284# was set to USB=PDA, changed to Modem & back to PDA
-*#9090# Didn't see any relevant options
-Slightly bending the USB port
I don't think it is a hardware issue but a software issue that needs to be configured. Any help would be very much appreciated!!
USB
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
I'm facing the same problem !
I too have the same problem very weird tried several time stock have no issue in connection. this issue occur after few days not immediately and no regular pattern so can't say what's going on. right now my phone while put on charge shows charging but when un plug it still have 1% as charge no battery put to charge message shows up, tried with charger, usb to computer.
I also noticed before that charging stops and only come in effect when you pull the battery and plug the cable put the battery it will start the phone automatically and charge start up.
Can't ever put in charge in switch off mode as every time it automatically switch on my phone.
I tried several time these step 1. Go back to stock by heimdall , 2. heimdall kernal flash for red cwm, 3 wipe, format, fix permission 4. flash
couple of days work smoothly then problem reoccurs
Did you try mtp mode like with media player mode
Sent from my SGH-I997 using xda premium
RDomke said:
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
Click to expand...
Click to collapse
Thanks RDomke for the reply.
We already flashed UCKD5 with no luck. Would there be anything else we could do? I agree that it may be hardware if stock doesn't work but we have been getting in too many units out of box with this issue. Not saying that it isn't possible to be hardware, just seems like it's something that could be software related.
SOLVED
RDomke said:
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
Click to expand...
Click to collapse
RDomke,
Many thanks as we have solved the issue with your advise. The 1st unit we were testing did in fact have a bad usb port. Once properly diagnosed we tested another by flashing it back to stock and then performing a factory reset. Once done issue was solved and worked on many other with same issue.