Seems that the HTC line has several models that have a problematic screen alignment issue. While shopping for a new phone it would be good to know which models might be prone to this, and which aren't. Also whether or not the carrier, supplier, or HTC themselves is helpful in resolving it. I did not find a post like this that attempts to identify all of these things.
In addition to the poll questions here's what I think would be helpful to others:
Model on which problem is found?
Has there been a solution for your model that is known to permanently address the issue, and if so what is it?
heh what a wackd pole
all it needs is a
*do you believe in pixis
and it's don
personaly i only align my screen when i hardreset it beause i reflash
had a xda1 and xda2
ok...dumb question ..perhaps...how would one know that he/she has a screen alignment problem ? what are the symptoms ?
i've had to realign my screen just once, ever since i've had my htc universal (about 6 monthes or so).
one of the reason why your screen sometimes misalign is the edges of your screen are dirty.. cleaning the LCD from the 4 corners of the screen including the edges inside that was covered by case should be clean.
I read that, and checked it. I also tried pushing on the screen, outward in the direction of all four corners. Neither helped. I don't carry my phone in my pocket unless it is in its aluminum case so it doesn't get a lot of lint or dust on it anyway. And my problems didn't start until recently. I haven't changed the way I use or carry the phone, or the frequency in which it rides in my pocket or gets cleaned. In addition I've had more than a dozen touchscreen devices over the years and this is the first that has required frequent and regular screen alignments. While I don't disagree that lint and pocket debris can cause the same problem in extreme cases, I also feel that there is more at work here than just that. Just my $.02
Hi guys, seems that HTC is not worth our money, I bought 3 HTCs and all come down to the same problem SCREEN ALIGNMENT ISSUES. Let them learn how not cheat their customers.
Related
I am experiancing some problems!
basically I think the manufacturer installed protective screen has come loose from the hard sensor (due to use?) and so the stylus is pushing on an air bubble, and with the software keyboard (virtual keyboard) the wrong buttons are getting pressed.
I dont know whether to cut out that layer with a scalpel (carefully) and use normal screen protectors that stick properly ... has anyone done this before?
Maybe you could apply heat to it to tighten it or something I dont know so I need help!
My phone is an alpine (xda2i) but other pdas must be having the same issue?
is it ok to cut the initial plastic screen that comes integrated with the xda?
Just make sure it is actually a protective screen and not the digitizer (the membrane that makes it touch screen and sits on the LCD) that your cutting away.
with a protective skin there should be no need to cut anything... I honestly think your talking about the digitizer - in which case take to a mobile phone specialist and they could heat sync it for you.
To check whether it is the digitizer or the crappy screen protector, you should be able to see the edge of the layer at the side, especially manufacturer orginial screen protector, they are really crappy. You should be able to seperate the layer (from the edge) with something pointy (e.g. a needle), and then peel it off from there.
If you didn't see any distinguishable edge at the edge of the screen, chances are you should not do anything yourself.
Jonjamesm said:
Just make sure it is actually a protective screen and not the digitizer (the membrane that makes it touch screen and sits on the LCD) that your cutting away.
with a protective skin there should be no need to cut anything... I honestly think your talking about the digitizer - in which case take to a mobile phone specialist and they could heat sync it for you.
Click to expand...
Click to collapse
Thanks for the responses!!!
I have a feeling that it is what you are referring to as a digitizer. Do most of the mobile phone shops do this heat option? as after googling it, not much comes up, or is it referred to under a different terminology,
thanks in advance!
Rob
If your UK based you can find out more about them from apex laptops, google them...
I'm in Edinburgh, and it took me a while before I found someone willing to replace the digitizer.
This is not a common thing - but I think with the introduction of the iphone the markets for heat syncing will go up, I suggest freeing up an afternoon and go to some of those dodgy shops that offer the unlocking service, also some computer repair shop technicians might be confident in doing something of this nature.
Happy hunting!...
JJ McG.
thanks for your help
whatever you do dont approach o2. they are ridiculous, they want to charge 350 dollars to peel off the old one and put a new on one. search ebay and you will find digitizres with screwdriver and peeling, firming tool for 15 dollars plus postage.
o2's repair guys say it "original" spares which make it so expensive....
right...........
rang up
rang up a couple of shops one doesn't do heat sync and the other does but the machines bust, he started talking about soldering etc...(does that sound like it?) but when i re-described the problem he started talking about 50 60 quid for a new screen! which I am not prepared to pay for the relatively minor problem
How is a digitiser different from a normal screen protector anyway?
(placing a normal protector on top of it sort of helped reduce the problems because it applied a little firmness over the offending area....)
O.k the digitizer is not a screen protector. The Digitizer is a membrane that sits atop the LCD.
Note: that the LCD is not a touch screen and the only thing making your device a touch sensitive is this digitizer
digitizers can be pricey, but the reason your guy is costing it at 50 - 60 quid is because he is the middle man and needs to make a profit. You can find digitizers from apex laptops or GPS midlands (links below) and buy them at trade prices
http://www.gpsmidlands.co.uk/index.php?menu=Home
http://www.apexlaptops.co.uk/touchscreens.htm
Dependant on your device will depend on the price.
My guy asked for 10 pounds to replace my screen, which I thought was more than reasonable because if he broke the LCD whilst replacing the digitizer (which he did) he was liable to replace it. Make sure that your guy will do this.
hope this helps.
after googling...
After googling for a bit, I came across someone who had these sort of problems with their own pda
http://jamescrisp.blogspot.com/2007/05/fixing-palm-treos-digitizer-touch.html
it seems that dirt stuck under the sides can cause the same kinds of problems,
after running a bit of paper under the corners of the screen I have found some interesting results, the problems I have have changed slightly and seem to rectify temporarily when I press down (rub down) on the screen...
so I might look at taking it apart with some tools off ebay or something and giving it a good clean... any recommendations on how to strip down and clean an Alpine....? actually I'll repost that in the aline forum if there isn't already a post there....
hope your confident in doing so - I'd take it to a shop if it pisses you off that much - taking it a part and cleaning might end up with you just having a big screen phone with no touch pad...
Up to you, hope your successful
Despite being careful, my screen is increasingly getting scratched. The scratches are only noticeable when the device is off (thank goodness).
If there are any other persons with the same problem, please post here.
I guess that you did not use a screen protector, right?
Correct. I also own a TyTn II and have no issues with the screen whatsoever. Of all the devices I have owned over the years, only this TC has been an issue.
I was noticing the same so applied the included screen protector... I usually don't bother as I don't like them and the device is a throwaway after a year anyway so it's not a big deal. But in this case I figured if it was like that after a few weeks then after 6 months I'd probably not be able to see the screen!
I've had a few Palm devices before i switched to WM and i noticed this scratching as well......Luckily i'm using the included protector.
I have to say on my previous Palms i didn't have this problem, also while using a protector, which makes me suspect that the stylus is the real problem here.
Any thoughts on this?
I use the screen protector, and also got some spares. I also cover the whoel device with a liquid "screen" protector to helpthe faces from getting ruined. So far so good
Problem with the Touch Cruise (Polaris...) is, that the screen is - unlike the Kaiser's - flat and not indent. This means, its exposed to EVERYTHING it touches. Thus chances are higher you'll get one or two scratches once in a while.
Second thing which I can only cite other ppl on other forums: those Polaris allegedly have a softer top layer to be able to operate the unit using only your finger. This would support catching scratches as well...
I'd use the protector. It's a shame having scratches on that mirrored surface.
Schaggo, can you indicate what other forums people are commenting about the screen?
I am interested in your view that the top layer is softer than most others.
i agree that the stylus is the problem ... to much thin... , i tried one from nintendo ds , it's much more rounded and it slide better ( sorry for my english...)
vdavide said:
i agree that the stylus is the problem ...
Click to expand...
Click to collapse
Yeah, I'm using one from my old IPAQ !
ou guys use other styluses? I use my finger, thats what the Touch series should be made for I know it doesnt really work, the fonts are way too small...
Hicksville, I cannot judge what the other ppl say because I used the protector right away. Nothing ever touched my screen without the protector applied. But as I got it, the top film seems to be made of a softer material than the one of other WM devices. Reason for that is the reason for the "Touch" in the devices name: to make the touch layer register the actual point, where the finger tries to point at. If the top layer would be harder/stiffer it allegedly cant tell where exactly the finger tried to hit the screen because the area involved ('touched' eg. pressed down) would be bigger than with a soft top layer. Thats what I got and which makes some sense.
And logically a soft surface is more prone to be 'hurt' than a surface made of hard material. So I guess this might be connected. But I have to repeat, these are all assumptions by users and in no way official statements.
I've been using my phone w/o a screen protector, and I haven't gotten any scratches. Like schaggo I mainly use my finger. I did however test the screen by applying a lot of pressure with the stylus in a sweeping motion, and I didn't get any scratches (don't ask me what possessed me to try this). I later tried a much more conclusive scratch test on a CDMA Touch unit in a store on both the screen and the body and got no scratches! Yes, I applied a lot of pressure, (However, someone else had managed to put a scratch on the CDMA Touch's screen, but that scratch was really deep and probably done with a really sharp object; on the other hand, I did my testing with my TC stylus). I coudln't scratch both the body or the screen using a lot of pressure from my stylus and my nails. Maybe some of you exposed the TC to coins or keys inadvertantly?
That's pretty gutsy to test it on your own device. I am using the screen protector and I have a few scratches on that which is fine. When the time comes, I'll replace it with a new protector. As far as the rest of the case, I have been very careful so far with my device and haven't gotten any scratches anywhere on it. I think that suede/rubber whatever feel of the device is nice but I think it will scratch.
hambola said:
That's pretty gutsy to test it on your own device. I am using the screen protector and I have a few scratches on that which is fine. When the time comes, I'll replace it with a new protector. As far as the rest of the case, I have been very careful so far with my device and haven't gotten any scratches anywhere on it. I think that suede/rubber whatever feel of the device is nice but I think it will scratch.
Click to expand...
Click to collapse
Yes, very gutsy, I pushed hard enough to watch the screen sink it and rise back up very slowly...I don't know what I was thinking, but hey it turned out well w/o any scratches. The plastic on the screen is a lot stronger than your typical screen protector, so that fact along with my tests pretty much confirmed it for me. Furthermore, I don't like the look of screen protectors and I'm worried that they'll hinder touch flow.
As far as the casing, it seems bulletproof. But I'm like you, I keep it in the oem suede/microfiber case whenever its not being held to my ear for a phone call, and I've never put it in a pocket with anything else.
Actually with the suede comment I was talking about the body of the actual device. I'm not sure what that is but it has a nice texture to it. I haven't used that pouch that came in the package. Not a big fan of it. Head on over to the acc forum to see which cases people like. As far as the screen protector goes the original one does not hinder touch capabilities. Also in the acc forum they discuss different screen protectors, you might wanna check out one of those as well.
I have this weird issue i have only just noticed. In the middle of my screen, there is almost a perfect rectange of slightly discoloured, rainbowy effect on the screen. It is right in the centre of the screen, and goes to aout 1cm from the edge the whole way round.
Its like the digitizer has detached or pushed up against the screen. I cant remember doing anything to it. And if i run my finger over it, the rainbow effect moves/follows my finger then snaps back to the rectangle (kind of like when you have a bubble under a screen protector).
Also the area under this spot is slightly less sensitive and seems to be giving the odd random input.
Do you rekon this would be covered under warranty? I cant remember doing anything to the screen, and the fact is so pefectly placed in the middle of the screen.
Hey,
Mine does this as well... It's a perfect rectangle, and only visible in strong (especially flourescent) light. Can't notice any differences in input though. Interested to see what people think, and if it's a common problem. Can't remember any incident that could have led to this, I take care of my phone.
In case it helps, it's a UK Vodafone Touch Pro, with the latest HTC WWE ROM.
I have had a similair effect but not a perfect rectangle. somewhere mid screen slightly to the right I had a bubble of rainbow colour. I actually thought it was underneath the screenprotector so i bought a new one to change it. To my surprise the bubble was still there but internally.
I used to have my phone with the protective leather thingy in my jeans. I decided to take it out for a while. And what do you know. after a day the bubble dissapeared. I then put it back in my jeans and checked every hour. The bubble came back. So i'm guessing pressure on the glass internally or something.
Nowadays I dont carry it around in my tight jeans anymore. I use the protective leather that came with it and put it in my jacket pocket instead.
Edit: It has all the attributes xternal listed. The bubble that is.. less responsive random input rainbow following finger. In my case it has been due to pressure on the screen from my tight jeans. Yours might be something else though...
thanks for replies guys, sounds identical to what i have. i thought it was screen protector too, took it off to clean and noticed it was below. wasted blue, i was almost about to edit my post to include exactly what you said about flourescent light.
maybe it has happened from being in my tight jeans, strange that wasted blue and i have the same sized area though.
i have a fuze.
Mine is the Htc Touch Pro from HI, KPN Netherlands.
Xternal i would suggest you don't keep your phone in your jeans for a while and see if the bubble dissapears. Might take a few days at first. just put it in your jacket or something. If it dissapears you know what it is. I don't think this will fall under warranty. if it sticks regardless of pressure you might get warranty...
Oeh i just remember. If the backlight is out you will see a blacker than black dot on the screen where the bubble is supposed to be. if the light goes on its rainbowy fluorecent.
Thanks King, i have taken the protector off and will keep it out of my pocket. The pattern is the same if the backlight is on or off. Id post a photo, but its really hard to get it to show up in a photo.
Im of the opinion now that as you say, the digitizer is pushed against the screen, not detached. Hopefully it pops back
Hey guys.. same issue for a lot of people
It is something like this:
http://contactus.htc.com/Download.aspx?TicketID=396548&ReplyID=2&FileName=IMGP6088.jpg
Look at what HTC told me:
New Response From [ Cathy (Malaysia Support (Tech)) ]
Dear xxxx,
We regret to inform you that based on our warranty policy, we can not provide you the free repair on this issue.
If the touch window having some rainbow mark, it is caused by extra force enter to the touch window and it is under user misused. Thus, there is no Warranty Provided.
Thanks.
Best regards.
HTC
After some rants:
Thank you for contacting HTC. With reference to your query, we understand you are upset for this issue. But according to the HTC warranty policy, the LCD is not covered by warranty. Please check the attachment for HTC warranty policy. For the "newton rings" issue, we recommend you send it to service center to replace the LCD. Thanks.
HTC
Some consolidation of threads:
//forum.xda-developers.com/showthread.php?t=439410 - Diamond Screen
http://forum.xda-developers.com/showthread.php?t=475294 - TP and HD screen
http://forum.xda-developers.com/showthread.php?t=504899 - Sprint
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571 - TP
Thanks for the help guys, I'll try keeping it out of my jeans pocket for a while. Sounds like this "newton ring" problem in the other therads though. I'd tried replacing the screen protector as well before, but no joy there. Might need to try to get a replacement (took out insurance on it), but guess I'd need to flash back to the carrier ROM.
Anybody know how good Vodafone UK's insurance is about newton rings?
Just read kingpinda's post again, when my backlight is off I can still see the rings, so doesn't sound like the same problem. I'll still try it though, thanks.
On every page of this forum you have at least 1 post about a cracked screen of an Iphone/HTC and all those glass touchscreen devices.
It is my observation that these phones aren't made to be carried in a pocket and used every day, they are more like laptops that must sit in a well protected bag, that is also inside a bigger bag, that is in the back of the truck.
Ebay is full of replacement parts for all various phones because this is a well known problem.
The screen cracking, statistically, is just a matter of WHEN, not if.
It's going to drop sometime.
I have come to this observation after researching the purchase of a new HTC HD2 which is absolutely amazing in it's features and looks, but I am not going to spend any money on something that is going to break when I drop it.
So what do you think ? Do you agree with the above ?
Does anyone here have a glass-phone for over 2 years without it snapping ? (2g/3g iphoners ? )
How is the HTC HD2 in resisting drops , how many times have you dropped yours ?
I have to disagree with the statement. A glass touchscreen phone is made like any other phone, to have in your pocket. The touchscreen is just sencetive, if you are somebody who doesn't watch after your phone. Then it might happen, but if you are carefull with your stuff then the chance is like 5%. You might be unlucky once, if you don't watch out and hit a corner of a table ... but you know "**** happens".
I've got a HD2 myself and the screen is still fine. Ive got it since November 2009 (the first release) and when I bought it i had a insurence on the phone. You know just in case it might happen, you never know when you first get a phone and you have to get used to it. But now after 8 months i canceled the insurence for the phone (yearly contract).
I've dropped the HD2 a couple times, 2 times in pouche, or whatever it's called (that's been delivered with the HD2). And a few tiem on a carpet, from 1 meter. It was fine. Also i hit a corner of a table once (pretty hard), but i was lucky i guess. It didn't break. So you just have to be unlucky for one time to break it. But that's with all the phones. If you buy one of 100$ with a hardware keyboard, then it might break aswell .. you never know.
I'll gladly trade the chance that it might crack from a drop for the scratch resistance. I could never apply screen protectors well.....
Why, is the HD2 especially scratch resistant ?
How come ? It is an actual feature in the HD2?
Silencer23 said:
Why, is the HD2 especially scratch resistant ?
How come ? It is an actual feature in the HD2?
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Click to collapse
The glass used in the HD2 is treated to make it even harder, and therefore much more resistant to scratches. I believe it's hardened with a carbon-based substance (tho I could be wrong on that one), but either way it's harder than most materials you're likely to come across in normal daily use. It's not impossible to scratch it, just very difficult
how about the HTC desire? is it resistant too?
I was wondering that if these two flaws goes together. If dust can go under screen -maby there is a too big of a gap between parts and the touchscreen connection isnt good etc. Personally I dont have neither one and my phone sits in my pocket all-day-along. So fill in the poll (if I manage to put it in) and lets see if there is something to see.
If you keep your phone so the dust problem is unlikely to appear, please DO NOT answer the poll because this would skew the results.
I think they could be linked since I only got bad touchscreen when my dust contamination level rose from 1 spec of dust to 3 and a batch on the right side. Immediately the next day I felt the touchscreen become unresponsive.
Although that day when I first spotted the increase of dust amount in the screen, touchscreen worked as intended. I only started experiencing lazy touchscreen the day after that.
Maybe somehow specs of dust get "electricized" and affect the touchscreen operation?
I don't see how this could be affected by dust, as the touch layer is glued to the glass, while the lcd is just a screen which displays stuff dust doesn't come through the touch layer. I think it's due to static buildup in the phone.
Edit: also i got the faulty touch screen issue after a week, but it disappeared again, and now i don't have it anymore
Miguel- said:
I was wondering that if these two flaws goes together. If dust can go under screen -maby there is a too big of a gap between parts and the touchscreen connection isnt good etc. Personally I dont have neither one and my phone sits in my pocket all-day-along. So fill in the poll (if I manage to put it in) and lets see if there is something to see.
If you keep your phone so the dust problem is unlikely to appear, please DO NOT answer the poll because this would skew the results.
Click to expand...
Click to collapse
No, it's not linked
I have my sensation in puch always when not in use, and there is no dust/any other stuff that could go into phone.
When I got my first sensation it had some dust or dirt whatever under the screen already, they replaced it in few days, now I have this new and it took 2weeks for something to get under there again.
Going to return/replace this again soon.
not good, not good at all!
I queryed htc about that and they answered that return/replace it at the shop, and that what the sop did nice and fast.
I wanted to check if my phone was s-on or s-off so I booted into bootloader (alas, it was s-on), but after I rebooted back into normal mode, touchscreen returned back to normal. No more touchscreen issues.
Very strange, I will be testing it further.