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Broken wheel?

When I wake the polaris up, it seems that the left button (the one in the wheel) is permanently pressed until I press another button. I have to do this in order to unlock the device, as the button is pressed I only get the message "Press cancel and then unlock".
This happens every time I wake up the device and sometimes when I am using it in other situations. It is almost unusable in this state.
I suppose it is a hardware problem. Any ideas for a way to fix it? I wouldn't like to send it to service, but I am fearing this is the only chance I have now. Any help would be appreciated. I have already switched it off, and also removed the battery for a while, but I have the same problem when I turn it on again.
This has happened to me for the first time yesterday. The device has not fallen to the ground any time since I have it (since February). I only carry it in my pocket.
Thanks for your help.

ah, I forgot to tell you. When the button stops being pressed (because I have pulsed another one) it doesn't work anymore. If a press it, no effect, the cursor doesn't move to the left...

I have read in another forum that someone who had a similar problem with the wheel managed to solve it by doing a hard reset and by restoring a backup done before the problem. He stated that using the option "erasing memory" didn't work and that he had to do the hard reset by doing "gps button + ie button + soft reset".
Here is the funny thing. I cannot do that kind of hardreset. Why? Because as the left button seems always pressed the confirmation screen in which you must press the send button to perform the hard reset, never appears. I guess it is due to the cruise which detects that the combination of buttons is no good or because the confirmation screen is shown but as the left button is pressed, you do not have enough time to press the send button (I don't even see the screen).
Is there anyway to perform the hard reset in another way? Thanks for your help...

Well, my cruise works fine now. What have I done? Nothing. Maybe it was a hardware problem in the contact of the button (some dirt or whatever) and now it is working. I don't know, although it wouldn't surprise me if it were software (I had a similar problem with the vibrator in a Mio A701, two days broken, got to work after that and never again failed). I just used the bluetooth and received a couple of calls.
Now I can hardreset. As the button is no longer permanently pressed, the combination of buttons works. Although I haven't pressed "send" to actually do it, since it seems fine.
More here if it fails again, but as I told you I read similar problems in the wheel in another forum...

Screen won't turn on after it fades?

Hey, I've got a weird problem, my Fuze won't turn on once it fades after not using it. I've tried to press all the buttons and it won't work, I have to physically slide the qwerty keyboard out in order to make my screen reappear again. Does anyone else have this issue and is there a resolution?
I have a flashed Fuze with the TiR v8R WWE ROM on it

kinda obvious, but have you tried the power button at the top?

dukemen said:
Hey, I've got a weird problem, my Fuze won't turn on once it fades after not using it. I've tried to press all the buttons and it won't work, I have to physically slide the qwerty keyboard out in order to make my screen reappear again. Does anyone else have this issue and is there a resolution?
I have a flashed Fuze with the TiR v8R WWE ROM on it
Click to expand...
Click to collapse
I've seen the same thing on the TP (European, stock WWE) that I'm testing. No matter what button you press, the unit will not 'wake up'. I hadn't tried sliding the keyboard -- I'd just automatically reached for the stylus to press the Soft Reset, which got it going again.

Apparently, there's another whole thread of other people with this problem.
http://forum.xda-developers.com/showthread.php?t=425709

Brendo said:
kinda obvious, but have you tried the power button at the top?
Click to expand...
Click to collapse
Yes, actually, that wakes it up as well, but it is very annoying to have to press the power button every single time I want to check my phone. I thought, being a touch phone, that a simple fingertouch would awaken it. I can receive calls but the screen won't turn on so I have no clue who is calling. Could it be a radio issue? Would installing another radio help? This is bugging me to no end

I'm still having this problem anyone have any ideas

HTC Touch Pro power on button problem

Hi guys, I find this quite annoying and wish there is a mod for this. I don't know about other HTC Touch Pro owners but i find my fone quite sensitive.........it's "EASILY" turned on by a single "SHORT" press of the power button.
I didn't even hold it for 1 second, if i suddenly press or tap on it really quick, for not even a second, it turns on.
In case ppl don't understand and tell me that maybe my fone was on in the first place but just have the backlight off, and with a single tap on the power button, the backlight goes back on again. I knew that already. But what the problem really is, is that it's totally off, and when i tap the power on button, it turns on, i.e it vibrates and shows the welcome screen and all that other startup animation.
Is there a way to increase the delay of the finger-press on the power button? Coz it's so annoying that it gets turned on when i don't want it to, especially since this fone's weakness is that it hogs battery even though i've already applied tons of tweaks etc to lower the performance and increase battery life......
Oh and i have another problem, i find the signal kinda weak, is there a program or tweak to increase the signal?? Coz on my old phone Sony Ericsson W950i, the signal is great and I never have bad signal problems with it. But using HTC Touch Pro, i have this problem. This only happens when i'm at Uni, but it's not like they have bad reception or signal blockers there like how schools or colleges have. Just that when i'm inside buildings and there're tons of other buildings around, i can't send the txt coz of bad signals and it's bloody annoying, but using my W950i works fine.....
also I noticed that when i type a txt message using the hardware keyboard, it seems to fail to send most of the time, but only when i'm in UNI. But if i switch to the software keyboard, the one that you use ur fingers or stylus, then when i send the message it often works compare to using hardware keyboard.......any ideas?

Problem No 1: Try Touch Lock Pro
Problem No 2: Try to burn the newest RadioROM.

thx but i'm not trying to lock my phone, so i don't think TouchLock Pro is what i need.......

My Raphael turns also on after pressing the power button for a little few moment. With touchlock Pro you can prevent that you mistake your Raphael. I hope you can understand what I write in my "own" english

Ok so i've got it installed now and went through all the settings but couldn't find anything that can delay the power-on button press, I still have this problem. The app is a screen-lock app, there aren't any options regarding to power-on delays.......
plz tell me what settings etc to use.

I've never said that you can fix your problem with TouchLock Pro. With this you prevent to use your Raphael when you press your power button accidentally.

ya but that's only useful when my fone is on and it locks the phone but i'm trying to prevent my fone from turning on in the first place if i accidentally press the power on button for not even 1 second, because then it will turn on and i don't want that.

same problem here...the phone I thought I had turned off was back on, because accidently it got touched by something else in my luggage.
The only solution which to me is unsatisfactory, is to take out the battery so that it cannot power up.
C'mon...there has to be a better solution than this, no???

jewelkobayashi said:
same problem here...the phone I thought I had turned off was back on, because accidently it got touched by something else in my luggage.
The only solution which to me is unsatisfactory, is to take out the battery so that it cannot power up.
C'mon...there has to be a better solution than this, no???
Click to expand...
Click to collapse
wow yay finally someone else other than me also report having the same problem, boy am i glad to know that i'm not the only one having this problem, i thought it was just something wrong with my fone and not all HTC Touch Pros....
i can't believe there aren't any results on Google, no forum discussions or solutions to this whatsoever. Also, nobody seemed to report this problem or come up with a solution on XDA as well as other forums i use like PPCgeekz or WMusers etc.........which is odd considering how this problem is quite annoying, that if u suddenly power on the fone by accident, it can drain battery life and god knows HTC Touch Pro has a crap battery life.............

I think that htc has done a bad job testing the powerbutton on the tp2.
There are some other things like weith, thikness and batterylife that could be improved but the powerbutton issue is realy a BIG bug.
Why they didn't make a slidebutton or a timeout between push and activation?
A dobble tap on the powerbutton could also be a solution.
The next rom shoold have a improvement about this button.
People, please react on the powerbutten problem so someone can fix this.
Thanx

jewelkobayashi said:
same problem here...the phone I thought I had turned off was back on, because accidently it got touched by something else in my luggage.
The only solution which to me is unsatisfactory, is to take out the battery so that it cannot power up.
C'mon...there has to be a better solution than this, no???
Click to expand...
Click to collapse
Leaving the Touch Pro (Raphael) for some minutes without battery will stop the clock. So, when you put back on the battery and power up the device, the clock will display the wrong time. The time when you remove the battery.

This is hardware related.
Can produced different symptoms though.
Facts Behind the Power Button
If take a look at the inside of the powerbutton, there are 2 points making contact when you press the button. If you press it, the software will recognize this and the screen will turn off.
If you press it long enough you'll get the "QuickShutdown" message.
But, if water/alchohol/liquid gets underneath the button, the 2 points may be making contact, because water/alcohol conducts.
The button is very weak. Due to this, it may not properly work if you have used it for a long time.
As a result, despite the fact that you hit hibernate/sleep/suspend on the hardware power button = yes, the screen fades to black. But IT IS STILL ON. That explains the battery being drained.
Solution:
Open the phone hardware. Clean the power button connector manually.
Disassembling Instructions:http://www.pdacenter.ru/razborka/htc-touch-pro/
Power Button Connector: http://kudryashovda.ru/content/ne-rabotaet-knopka-vklyucheniya-na-htc-diamond

off / on / off on
i heart everyone talking about the sleep of death and to be honest, i havent really experienced this, but i definatley do have an intermitent power on and off button problem on my touch pro 2.
i read on some other forum that it could possibly be the slider that is casuing the problem. but to be honest, the button its self feels fine and looks fineand when i does work it works a treat. i havent had any water damage done to it what so ever. so im not sure , i am new too all this self help mobile stuff. so please excuse my ignorance. Ive doen the usual hard reset, button works for a few hours then calls it a day. soft rest, was working up until this week. i cant get ot to boot up again, while fiddling with the batter and a power lead. but the power button is so intermitent its driving me nuts. id be so grateful if anyone could shine any form of light on this. thanks in advance

TP2 locks for no apparent reason??

I do not have auto lock turned on. I did load the VZW "clean up" cab. I can't figure out why sometime when I pick up the phone the lock is on, and other times the screen is simply turned off. I never hit lock, simply turn off screen or let it go off automatically.
Anyone have an idea?
Thanks.

Are you sure you are not hitting the top button accidentally. That button will turn off the screen.

I do use the top button. It only turns off the screen though, not locks the device. I can use it, then hit it again minutes later and the device is fine. But sometimes I'll put the phone down or aside for a while, and when I pick it up to answer a call or something I'll find it has locked itself and I have to press the soft keys.

hmm... sounds strange, I gotta go with what the 2nd guy said, I will sometimes lock the device myself (the soft key for it is on the home screen after all and it's VERY sensitive). About the screen turning off, you sure it's not just going into it's timed sleep/standby mode?

hopefully this will be of some help...i too had this problem and then i realized what the cause of MY problem was...whenever i would receive a phone call and would let it go to voicemail, when i would wake the phone back up it would be locked...i cant remember if the same thing happened when i answered the call but i know for sure it would do it when i pressed ignore call or mute ringer and let it go to voicemail...SOLUTION:i downloaded a cab called disable auto lock (or sumthing like that) and it fixed the problem...hopefully that helps..

mwrood said:
hopefully this will be of some help...i too had this problem and then i realized what the cause of MY problem was...whenever i would receive a phone call and would let it go to voicemail, when i would wake the phone back up it would be locked...i cant remember if the same thing happened when i answered the call but i know for sure it would do it when i pressed ignore call or mute ringer and let it go to voicemail...SOLUTION:i downloaded a cab called disable auto lock (or sumthing like that) and it fixed the problem...hopefully that helps..
Click to expand...
Click to collapse
I've been trying to figure this out as well and came to the same conclusion. My screen is off, I answer a call, and when I hangup my screen is locked. I did a quick google search for disable auto lock and didn't have much luck. Can you post the name of the file and where you got it? Thanks

Not sure where I found it, I think PCGeeks, but it was called Disable_Auto_device_lock.cab
HOWEVER...it did not work for me. I may have to cold reboot (from scratch) as I've tried so many different cabs, things are getting messed up. I'm trying to hold off for the ROM update.

The phone will automatically lock if you miss a call. Sometimes if you pick up on the last ring the phone will consider it a missed call and still lock the phone. That has happened on my 6700, my 6800 and now my TP2, but this is the first phone that locks after a missed call. I actually like it becuase since I dont have a S2U2 or 6.5 on the phone it prevents butt dialing if I leave my phone in my pocket or soemthing.

I have noticed the same issue. I also noticed that it did not happen before I had installed the clean up cab. I had thought that the lock button was being hit while the phone was in my pocket.

Although the "Disable auto..." didn't work for me, I down loaded and am trying S2U2. So far, and if I'm not mistake, It did not lock me after a missed call, or answering a call.
I'm going to play with it for a while. Had something similar before on my old Q9c so if it works, great!
I just hope all these friggin cabs work when I update to 6.5, or I may not! The only real pet peeve I have about the TP2 is earpiece volume. If the cab volume booster doesn't work, I won't upgdate!

I have this issue as well. It seems to lock if the person that calls me hangs up before I do. It also locks if I ignore a call. I have had it lock in the middle of a call as well. Really annoying if I need to use the onscreen keyboard to enter information during the call.
I hope someone can find a solution for this. So far, it's my only complaint about this phone.

Well, I've been using S2U2 now for a couple of days. Getting to like it! My screen no longer locks, and I kind of like the Iphone type unlock. When a call comes in 2 nice large buttons for either answer, or end (ignore).
You may want to try it.

Mine does the occasional random lock also and when it does, it wants a password that does not exist. IF anyone knows what the standard password is, please let me know. I don't have one set and need to reboot when this happens. Really my only beef with the phone which hopefully gets fixed in 6.5

I have found that if I receive an SMS the screen will come on on its own. In those circumstances I have seen it lock the screen afterwards.
I am thinking it is a failsafe put into the phone for accidental button hits after the phone wakes up from certain activity but could be in a pocket.

The "Power" button gone crazy!

Hey guys. Starting yesterday, I began having an issue with the power button of my DS. At first, it didn't want to work at all (didn't respond to presses), then it "drowned" almost into the phone's body (I could barely press it), and then it began doing thing by itself!
It seems that there's something wrong with either button's contacts inside, or maybe some parts of the pressure mechanism broke, because it started to access the power menu by itself, one time after another, which made the usage almos impossible, and then it went crazy with locking the phone (as if you would press the button once), and wouldn't let the DS to sleep, as the button is "being pressed" all the time.
A few hours later it started to work properly as it should (no "going crazy" stuff), but this morning - the problem appeared again.
I really don't what to do, because I don't have anything tight enough to stick behind the button and raise it a little. What should I do?
P.S. I'm not going to disassemble/reassemble it, 'cause I need a phone lol

I don't understand, you seem to describe a physical problem (the button "drowning" in the case, that's not correct behavior !!) but you don't want to disassemble your phone. I can only advise you to take it to a repair center as it will not be solved by software...

Hey i have a Nexus S with the same problem! I was wondering if there is a way to disable it all together (software-wise).?.?

Known issue that can happen to our lovely device, my wife's device currently had the same problem, don't let your battery run out our you may not be able to restart your phone, I'd suggest that you install a sweep to wake kernel and consider a visit to the service Centre, especially if your still covered by warranty
Sywepd form my DsereiS