Has anyone got a phone number or email address for someone a little higher up the food chain than the customer service peeps in the UK.
I have a serious issue at the minute with HTC, and want to talk to someone who can actually make a decision....
cheers.
http://www.htceurope.com
http://www.europe.htc.com/
Related
Hello everybody
This poll is for testing how honest each network reseller is.
We need let everyone know who steal our money and who really do a good deal for us.
So, share your experience please whatever it's a good experience or a bad one.
Have they return a check for your checkback offer?
Have they deposit money into your bank for automatic moneyback offer?
Do they tell every different story when each time your apply moneyback?
Carphone warehouse sucks
i have problem with carphone warehouse since 2 years ago. In the first year, i have a checkback offer from them. I send my every bill to them on time, but no check come to me at all. I keep asking them for what happened, everytime they can tell a different story(for example, "we send a check to you, maybe get lost", "don't know why last time that customer adviser didn't do it, but now i have put a note on your file", "i have contacted redemption department, they will issue a check right now" and so on), they will always give you one same answer in the end --- wait another 28 days for issue another check!!!
Finally, they return all the checks to me when i say i can upgrade to a new contact with them. Due to the bad experience, i told their customer loyalty department that i don't like checkback offer when they push me upgrade to a new contract. Then, that guy told me:"no problem, this time we give u automatic moneyback. You don't need do anything. After the 4th bill and 10th bill, we will credit your bank £105 everytime".
See, what happened this year! My contract finish again, but no money come back to my bank account at all.:angry: When i ask about the automatic moneyback offer, carphone warehouse said they can only send me checks, and they even don't give a reason for why replace the autmatic moneyback to checkback!!!!!!
After that, I rang carphone warehouse customer service every month, however, always get the same answer like last year(wait another 28 days). Then, i go to their branch. Unbelievable, those stuff said, they don't do customer service, just let me call customer service center!!! Even, one or two of those stuff call their call center for me, they also get the same answer---wait another 28 days for issue a new check. The problem is i have been waitting for a whole year now!
In september, one customer service adviser told me, she put a note on my file:"if after 28 days customer don't get a check, we can refund money to his bank account". One and half month later after that call, i not receive any check from carphone warehouse yet. So, i have to rang the customer service center again. This time, their adviser finish my call as long as i tell them i wanna get my redemption!!! What a shame!!!
Thus, i went to a branch, the stuff there don't wanna handle this in the beginning. After many words, they aggree phone customer service center for me. Then, guess what answer they have this time?? You can't believe that! This time, they say, their stufff fill in a wrong application for my redemption last time, so no money can credit to my bank account and i have to wait another 28 days for a new check being issued!!! Now, i don't know what should i say to them.
hope everyone here can vote, then we can know which one good and which one sucks. This really help all the forum users here, because most of us use a contract phone from those network reseller.
Cheers.
Are they a trusted electronics vender? Do they deliver on time? Do they have any hidden fees? Have any of you bought from them?
Handtec
Hello mate,
i have order a phone from them and they delivered it as promised, and overseas as well. In addiction i used they price match and i got 10£ off.
You are now chatting with Customer Services (Z811) (General)
Customer Services (Z811): Hi there, how may I assist you today?
dan: 2 things
dan: I cant log in anymore
dan: and also more requests for ID?
Customer Services (Z811): the accounts is playing up
Customer Services (Z811): have you sent in ID for your order
Customer Services (Z811): ?
dan: Yeah a bank statement, passport, and paypal reciept
dan: And yet you are still asking for more including a bank statement?
dan: The phone has been delayed already as it is, and now this.. I had to travel to scan the ID and so I thought Id send 3 things, others in the forum havent needed anything in some cases
dan: Are you there?
dan: hello?
dan: Z811 do you normally handle live help like this?
dan: if you are looking into something you should let me know?
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Lets start from the beginning.
Earlier in the day, I received an e-mail from AT&T, and I checked it after I reached home. Here is the e-mail:
Cellular Telephone number: 340[edited]
Returns Authorization Number: RMA[edited]
AT&T - Order Status Update
Dear [edited],
On behalf of all AT&T employees, thank you for being a part of the largest
digital network in America. Your replacement order has been received. We
will inform you via email when your replacement order has been shipped.
We look forward to servicing your wireless needs for a long time to come.
Sincerely,
AT&T
NOTE: This is an automated email. Please do not reply to this email.
Replies will not be read.
Click to expand...
Click to collapse
I didn't ask for an RMA, let alone even file for insurance. I quickly called up AT&T Business Care and the lady told me that I filed insurance claims for 3 phones on 3 out of the 4 lines on my account, but the RMA number was 'too fresh' to bring back any details. All she told me was that the claim was filed d January 26th, and it might take a few days to process and get the phones.
Still confused, I called up my sleeping dad (only other authorized user) to ask him if he did anything with insurance today. He quickly explained no, and that I was interrupting his sleep...
I logged into OLAM and started chatting with Tech Support, and the rep gave me all the details, saying that I claimed for a Fuze, A737, and A517 today through insurance. 'I' also requested overnight delivery, and he gave me the tracking number to go along with it. I would have the package delivered to an address in MARYLAND!! I live all the way in the Virgin Islands, and I never even been or even know anyone in Maryland. Freaky.
After a good 15 minutes trying to explain that I didn't authorize anything, he basically told me to call Asurion and the Fraud Dept. to solve all my troubles. Of course, Asurion and the fraud dept. are now closed, so I have to wait until morning...
Long story short, someone got a replacement Fuze for free. I hope they treat it well...
*EDIT*
I do have the person's physical address, as they are shipping it there...I already contacted several local and MD police departments, but they said to wait until Asurion gets a hold of FedEx and have it re-routed back. The offender would need my social, phone #, and first and last name get through...
Wouldn't they have to know your Social Security information to access all of that? Either they had this planned out relaly well or some huge erratum.
that's really messed up! I hope things get sorted out for you. if you want you can also file an identity theft report w/ FTC https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
Update
I got through Asurion and the Fraud Dept. and they stopped and is returning the phones to AT&T...
Whoever filed the claim DID have my Name, phone number and social. My dad and I have the same names (I'm a junior ) but we'll both file a report with the local police department. Ironically, my dad has been and is currently a police for 20+ years.
Asurion WOULD NOT give out the name of who filed the claim in the first place, or any details without a court order, it seems.
Yea but if you have the shipping address and you use Google I'm sure you can find some juicy details on the person trying to ruin your life. (If the guy is a complete moron and used his actual address)
if you send me $100 through paypal i will leave a horse head in there bed for you
^^^LMAO!!!
@ bigb252 - Nice catch, good to see this creep is gonna get what he deserves.
Has anyone else encountered this problem? It seems that an employee at Sprint shared my password/security information. Received a notice from Asurion (handset insurance provider for Sprint) that someone had ordered a replacement handset through my account......WTF??????? and what to do.......
I suggest you call the handset insurance provider and tell them you did no such thing and would like to know (for security/curiosity reasons) where & to whom the replacement handset is being delivered. Most likely they will need some identifying information from you to make sure you're really you but they should be able to cough that information up if you explain the problem.
Then I'd be on the phone with Sprint trying to figure out who called them to get a replacement handset (I'm assuming you have to go through Sprint to get to the handset insurance company right?). Someone should get fired over that.
In Canada, that's a serious Privacy issue ... not sure how that's dealt with in your state. If you have a better business bureau (ombudsman), get them involved.
Call Sprint ... speak to management directly, not a regular service representative, indicate that you wish to know who effected this request/transaction and that you will be seeking legal consulation.
Call Asurion ... convey the same sentiments.
I both cases, make absolutely certain to deal with management and don't settle for anything less.
I'd also have them compensate you if they wish to have you as a continued customer.
Good luck
Thanks for your thoughts on this.....
I have contacted both Sprint and Asurion regarding this breach of my privacy. I appreciate your thoughts and your replies Hilaireg and l33tphreak. Hopefully they (Sprint and Asurion) will be able to verify that this handset replacement request was not authorized by me..... Mostly I just wanted to let people out there know that this is occurring. The scariest part of it all is that a password is needed to order a handset replacement through Sprint or Asurion, and here's the kicker: The only ones that know my password information are ME and SPRINT. I think I will be changing my password regularly from this point forward. Hope this doesn't happen to others.....
The scary thing is that Sprint often doesn't pay attention to the password. I had one placed upon my account with them because of my mother using my name and social to order crazy expensive stuff and had me footing the bill, I had to call a number of times to sort out where they neglected to verify it and let her order. Hell, there were even a few times I called and they didn't do more than verify my name and number in the first place, not even the last four of my social and password. Finally, in the end, I cancelled my account completely, paid to disconnect all lines while they all had active contracts, then they still let her do it again! I called them one last time, they wouldn't remove the charges, so I just let it go and they disconnected it for non-payment, I have medical bills up the backside now after having my daughter, so I'm not worried about it on my credit.
I would like to bring to your attention to what I understand may be a scam.
I have received about 4 phone calls over the last month or two from an Indian sounding voice, claiming to be from “Vodafone Business”
They first of all introduce themselves, and also seem to know my name. No security checks are asked. Alarm bells were ringing pretty much instantly, however I asked them to confirm my address, to which they were able!
They asked if I have upgraded my handset in the last 12 months. Strange question I thought! This is something I would expect Vodafone to know. I basically said that to the caller. They ignored what I said, and carried on asking “so do you have a Nokia, Samsung, Sony Ericson Handset” at which point I just hung up!
My partner also receives these calls, as does one of my colleagues at work. All three of us have small businesses, and I am convinced that they are trolling Google for basic personal info. As when you type the name of my photography business into Google, it actually displays my name, address, and mobile phone number. I think this is how they were able to confirm my address.
Anyway, just thought you should be aware of this, as who knows what personal information they could have tried to ask me for had I not been on the ball.
Looking forward to your thoughts and responses. I have sent Vodafone an email.
I believe all retailers are able to check when contracts are due for renewal.
All they do is scan the database for when this comes up and call you hoping to get your business rather than you sticking with your current provider (ie Vodaphone directly or another retailer such as CPWH).
I used to get them all the time on Voda.
Dont belive this is the same thing, for the following 2 reasons.
1. im 6 months into my current contract with Vodafone. (been a customer for approx 7 years, so this is obvioulsy an upgrade.
2. They said they were from vodafone business, not someother company. in other words, they were pretending to be Vodafone! thats not right!
It was probably a Vodaphone reseller. We have tons of them for TMO here in the states. IF this was the case he would have access to all your info from vodaphone. He basically makes money when he resigns you, upgrades you, or sells you a smartphone.
I used to get them throughout the contract when I was with voda.
thinking about it I've had none on o2, maybe voda sell their customer database hence more chance of being called.
another reason I'm happy to be rid of them!