Hi,
I've had my Touch Cruise for a few months, and I like it a lot.
I've experienced that it hangs from time to time, but only about 5 times in total up to about a week ago. I've not installed software or new firmware on it.
About a week ago the phone started freezing daily. It happens when the phone is in standby (i.e., screen off/buttons locked). When it happens, I receive no phone calls (it gets unusually quiet...) and when I try using the phone, I get no response when pushing the on/off button to bring the phone out of standby. The only way to get the phone up and running appears to be to remove and reinsert the battery.
Has anyone else experienced something similar? Is there a known solution?
When I read your post correct: you haven't done a hard reset until now.
I suggest to do a hard reset => all data and programs installed (which you don't have according to your post) will be lost.
For performing a hard reset see
http://forum.xda-developers.com/showpost.php?p=2684718&postcount=2
rgds
Andi
Thank you for your suggestion. I synchronize e-mails, contacts and calendar with an Exchange server, so I guess these data will be safe on the server even after the hard reset. However, photos and other data will be lost, I fear, unless I do a backup first. Any suggestions for a good - and easy - backup method for the device?
Sprite Backup is perfect for the job. I use it frequently.
Good luck
Quite the same problem to me:
http://forum.xda-developers.com/showthread.php?t=424587
I performed a hard reset two days ago and (cross fingers...) no more hangs up until now.
UpHillBattle said:
Thank you for your suggestion. I synchronize e-mails, contacts and calendar with an Exchange server, so I guess these data will be safe on the server even after the hard reset. However, photos and other data will be lost, I fear, unless I do a backup first. Any suggestions for a good - and easy - backup method for the device?
Click to expand...
Click to collapse
Or you use SPB Backup....
andbertina said:
Sprite Backup is perfect for the job. I use it frequently.
Good luck
Click to expand...
Click to collapse
This was included with my Polaris on the CD - check it!
Exchange Server stuff will be safe, all other documents (pictures, videos, etc.): locate the files you need and save them either to the storage card (recommendation: total commander for pocket pc, freeware - just use google) or you save it to your pc (Active sync and click explore).
rgds
Andi
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
same problem
Hi
I am having the same problem. have you resolved the problem. I would like to see your solution as this is driving me up a wall.
Fibrolan
P.S. I am on the fido network
I have experienced this same issue. I bought a new i616 on the Fido network, upgraded to wm6.1, made a test phone call, and then removed the sim.
While the sim was removed I setup all the software I use (took about a week) and played around with the phone (GPS, etc) to be sure I understood it's capabilities. And then I put the sim card back in - exactly the same issue you have had - it makes and receives calls but there is no sound on any end.
I fixed this by doing a hard reset (with format) - immediately after the format, I tried a test call again and it worked (sound on both ends). I then proceeded to setup the phone again (this time with the sim card still in it) and at the end of installing all the software, the phone still worked.
I have no idea why it stopped working in the first place.
The code you mention does a EEPROM reset which appears to be a carrier unlock on some phones - is your phone now carrier unlocked?
On a side note, the software/hardware on this i616 appears to be a complete train wreck - the GPS sometimes works, sometimes doesnt, sometimes the phone does not allow sound when making phone calls, the bluetooth doesnt connect to some of my devices that have never had any connection issues in the past, etc. These are pretty fundamental issues. I have had a couple of HTC WM phones for the past several years and I have never experienced anything like this with them - perhaps the Jack will grow on me but just setting it up has been a pretty poor experience.
Well, it happened again - no sound on either end during a phone call. I havent done anything since the last rebuild - eventually the sound stopped working.
A full reset with format fixes the problem but I think I have reached the limit - I am not going to rebuild it again because I have no idea when the phone stops working - I do not know what to do differently.
I am going to return this phone for something else - this phone has been remarkably bad (especially for a phone which gets great reviews).
Any ideas what is going on?
same issue
So far the only way to resolve this is the format... rogers says the phone is defective but considering the issue is more than just me I expect a replacement jack is not a guarantee that this issue will go away...
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
fibrolan said:
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
Click to expand...
Click to collapse
What unlock application are you talking about? Since I fixed the problem myself, I've only had the problem once, which was probably from trying to install a bunch of applications to my phone(which I fixed just by restarting the phone).
The * code that I posted was from the BlackJack II Rogers 6.1 Instructions
I believe he is talking about the application unlock. There are two things I put on my phone that require it - the GPSID thing (connect the GPS to a COM port), and WM5torage (phone looks like a USB drive).
I will format, and will not apply the unlock, and see what happens.
Thanks.
So I've been running into this problem more and more often now. It's seemingly random as to what triggers it. I've tried pulling the battery..turning it on and off..nothing seems to work. I don't really want to do a full format because I don't want to lose all my stuff on there.
I've also found out even with a bluetooth headset, I can't hear anything..I also can't hear anything if I plug in the headset that comes with the phone.
Hopefully we can find out a solution as to why it does this.
Ah so I am not alone.
My fido jack on 6.1 that is also application unlocked (Some of my apps do require this to be done, one way or another..) is doing the same thing. Sometimes I just have to reboot a few times in a row and it comes back, but as of this morhning I've done it 3-4 times and still no sound.
I have given up. I have decided not to app unlock the phone - it is the only way to guarantee the phone still functions as a phone and I have tried many, many things to get it to work. This definitely limits the capabilities of this phone.
This phone is a disaster - the GPS does not connect through a com port like almost every other GPS device on the market, not all of my bluetooth devices work with the phone, and if you app unlock it, it stops working as a phone.
I like the scroll wheel though.
any progress on this?
i have same issue:
-i616 (fido/roger jack)
-want to get GPS working
-but app unlocker will break sound (no sound during calls) on WM6.1
i think the unlockers are only for i617 blackjack2, but not for the canadian version...
any ideas???
I am still trying to figure out the root cause of this problem. Yesterday it happened again to me so I pulled out the battery, removed the sim card, and then reinstalled everything and it worked - no hard reset required. It hasnt happened since so I havent tried the sim card removal again, so it could just be a fluke.
But, if it does turn out to be sim card related, is it possible we are using older version sim cards? The phone came with a new one but I just stuck to using my older one. What abaout everyone else - new or old sim card?
Thanks.
I also have the samsung jack (fido) i616 and also cannot hear the calls on both ends on occasions...even prior to app unlocking so it may not be the app unlock that is causing the issue.
I would turn off and on the phone and it would work again.
Is there a permanent solution to resolve this?
Thanks in advance
Samsung Jack i616 - Can't Hear Calls - Callers can't hear me
I was scanning the xda-developer site as I have both a TytN II and a BJII and thought do I bother telling my story or not - I figured if I can save someone else the hassle, the Major headaches, the time and the Expense it is worth it. So hear goes, get a coffee and put your feet up as this is a long story. If you just wanna know the outcome and solution skip to the end..otherwise just settling in for the story.
Like many of you I bought an BJII from a well known Chinese Mall(PM) and at the same time got it unlocked. I got the phone home and immediately upgraded it to the Fido WM6.1 official rom as I had been using 6.1 on my Tytn II forever without any major headaches. This was my first mistake. (actually my 2nd the first was buying the dam phone in the first place). Right after the upgrade, after making a call, the caller could not hear me and I could not hear them. Only a Hard reset(HR) fixed the problem. After the reset, I then proceed to install some smartphone apps, (sda application unlock, MoDaco smartphoneGpsActivator, MS smartphone GPSID, Garmin Mobile XT etc) after installing my seventh app I decided to make another test call. I encountered the same problem, so I set about uninstalling one app at a time to see which one was the culprit. This did not work and only a HR would fix the problem. This nonsense installing, hard reseting went on for about a week.
Frustrated I took the BJII back to PM, but the dude did not want to give me my money back - he claimed because I had upgraded to 6.1 any software upgrades regardless of whether it was an official rom or not was not covered under warranty. At this point I was not sure whether I was facing a software issue or a hardware issue. Anyway, I took the phone home, and this nonsense with the phone and calls went on for weeks. The last straw for me was being in the mall with my wife and she's calling me and I did not hear the phone ring. Was she mad or what? So to prove I was not dodging her and eying up the babes I got her to call me while I had the phone in my hand and sure enough the phone was ringing, but there was no sound. We did this 4 times- I switched the phone on & off each time - so another HR - problem goes away.
I am Hugely frustrated by this point , however, I set about reinstalling my apps - as a side note one of the apps that I wanted to install was SPB backup 2 - BJII didn't like it so I could not use it hence having to reinstall each app everytime 1 by 1 after a HR. Anyway, this demon possessed phone would at least 3 times a week need to be HR. I was so frustrated that I decided to try the At&t rom,(Mistake #2) it crashed in the middle of the upgrade and bricked the phone. It would not turn on period. Now before you start, I am not a newbie, I have been messing around with windows smartphones and pocketpc for years - in fact my first pocketpc was a compact and it was grey scale, my first ever pda was a Psion, so I know how to flash phones, and cook my own roms.
Anyway, I took it back to PM and the dude wanted to charge me $150 bucks to fix it. I walked out the shop and tried another vendor he said that he would reflash it for $50. He had the BJII for 3 days and in the end could not fix it.
I took the BJII back to the original guy, I tell you I am a pacifist but I am ready to kill at this point and we almost get into a fight as I was wholly convinced at this point that it was a hardware issue. He refused to send it back to Samsung as he reckoned they would charge me an arm and a leg to fix it as they would know straight away that this was a software flash that went wrong. In the end he said that he could fix it for $80 bucks- given that I wanted this phone and I wanted it working(it is great for messaging) I said fine. Yes he did get it working, but had to install a new logic board(motherboard). Thankfully he also installed WM6.0. I decided to leave well alone this time and just install my apps. I have had the phone back for 2 weeks now and have been using it everyday and have had none of those call or sound issues.
I suspect that there is a serious problem with the 6.1 upgrade and it has nothing to do with application unlocking the phone or any other 3rd party software. No presenting any keys in any combination is going to magically fixed this call issue - so please don't be fooled. My advice if you want it, is to Not upgrade to 6.1 at all. WM 6.1 offers some nice features, but not enough to go through this amount of headache, frustration and money.
Anyway peeps Happy New Year.
And avoid WM6.1.
Smartb
Smartb - I liked the story despite the fact that I cried more than I laughed. Seriously, I couldn't agree more with you. Indeed this 6.1 upgrade is the cause of our pain. I've spent hours doing the same thing you have less the ROM installs.. Mine came with the Rogers 6.1 ROM installed.
I'm at a loss for what to do. My latest venture is to compare registry settings with a HR image and after installing a software that breaks the phone. The software I tested with that always broke the phone was SPB Wireless Monitor..
I could ALMOST live with the issue if SPB Backup worked. But of course, it breaks the phone too!
So far, I've successfully gotten these softwares installed without the phone breaking:
- MS GPSID
- TCPMP + FLV Plugin
- Activesync with Exchange
- Garmin Mobile XT
- Facade 1.4.0
- CHome Configurator
These break the phone:
- SPB Backup
- SPB Wireless Monitor
- SDA Unlock
Any ideas how I could downgrade to WM 6.0? My phone came pre-installed with WM6.1
Dave, I don't think you can because there is no 6.0 rom floating about out there believe me I tried. I spent hours looking for one and couldn't find any. There were other roms for the 607, but I wouldn't risk using those. Sorry Mate.
Smartb.
Rogers is sending me the 6th refurbished Samsung Jack
I am having the same audio problem described here. Hard reset, which is every "tech support agent's" answer to everything, is NOT NECESSARY.
I have popped the battery out and stuck it back in and this has worked, other times it has not.
I have turned the phone off and on again and this has worked, other times it has not.
Rogers is sending me the 6TH REPLACEMENT Refurbished phone I have received, I may ask them to start sending 2 at a time, just to be sure.
They won't allow a hardware switch, they will only replace the phone with the same phone. They will try to get me to take a hardware upgrade though for like $200.00 and make me agree to 3 more years.
I am only hoping that the next refurbished one I receive will have this 6.1 bug fixed.
Here's my take on this...
Had this problem from pretty much day 1 with the i616 from Fido, it would occur randomly and intermittently (I could go 3 weeks without experiencing it). But about 2-3 weeks ago, it seemed to be stuck like this, switched to my nokia phone, called fido and they sent a replacement. In the meatime looked for something to backup the current phone to transfer everything to the replacement. That ended up being sprite backup.
Got new phone, made some calls it worked fine. Backed up old phone with sprite and restored to new phone. New phone now has same problem. Start uninstalling, no joy, eventually wipe clean, try restoring again, same problem, wipe clean, install a few of my apps, works fine for a few days, then same problem. Uninstall all 3rd party apps except SK Tools Standard, audio works again.
Wipe device install only a few apps, working fine, this morning I install sprite backup and audio goes away, uninstall sprite audio comes back...
Next send message to sprite support as follows, we'll see what they have to say, next step would be to backup, then wipe and only install sprite and see if problem reoccurs or whether it's an interaction with one of the apps below.
Samung Jack SGH-i616 (aka BlackJack II) running windows mobile standard 6.1, call audio stops after installing sprite 6.5.4.8. This consistently happens when installed and problem goes away once uninstalled.
It's a manifestation of this problem
http://forum.xda-developers.com/showthread.php?t=439620
The following other software is installed on the device.
Webis Flexmail 4.1 beta (bulld 3317)
Webis Pocket Informant 8.52 beta (build 2339)
(note problem occurs with non beta versions of both apps)
Sk Tools Standard 3.3.3.1
Synthesis SyncML Pro 3.0.2.22
Total Commandder/CE 2.51
The rest are the standard apps that ship with the device in rom.
Unicornasaurus said:
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
Click to expand...
Click to collapse
I didn't use my brain before typing this code. This code effectively hard reset my phone!!! no warnings or anything.
I need some troubleshooting advice and I hope someone here can help me. I have the Canadian version of the BlackJack2 (i616) which with it's current configuration (WM 6.1) has a bug. The bug is that the audio is effectively broken during incoming and outgoing calls. There are multiple dialogs about this on multiple forums including this one --> http://forum.xda-developers.com/showthread.php?t=439620.
Here is what we know:
- Some software can be installed and the phone is fine after reboot. This includes titles such as but not limited to: MS GPSID, Garmin Mobile XT, SPB Wallet, TCPMP, Skyfire etc.
- Some software when installed effectively breaks the audio. This includes titles such as but not limited to: SDA Unlocker, SPB Backup, SPB Wireless Monitor etc.
- After a "trouble" software is installed, the phone works UNTIL you reboot the phone. In other words you could effectively run the software and use the phone normally if you DON'T Reboot the phone. This is clearly not a sustainable solution..
- When the audio is broken, SOMETIMES a simple reboot will fix the issue. Sometimes you need to reboot the phone several times, reboot and remove pieces of the phone, reboot and hop on one leg, reboot and bang your head on your desk... What ALWAYS fixes the problem is a hard reset. So clearly something is amiss here since there is no real consistent solution without wiping the unit.
- Uninstalling the "trouble" software DOES NOT fix the problem. The damage is done as soon as the software installs the first time. So unfortunately you can't just uninstall the software and go about your day.
- Issue is preset only on the i616 with WM 6.1. That is the Canadian Samsung "Jack" and equal to the BlackJack 2 found at AT&T.
- Samsung will do nothing to help since the issue happens after installing a non-Samsung software... Of course..
- Rogers/Fido are giving us the run around as well.. "Go talk to Samsung, go play in the street.."
Here is what I've done so far:
- I'm able to duplicate the problem anytime since I know which softwares break the phone.
- I've given up trying to fix the problem by messing around removing battery, SIM, Micro SD, jumping around etc. because rebooting the phone after each scenario takes too much time and my head is sore from the banging.. I simply hard reset the unit each time.
- I've installed CERegEditor in an effort to perhaps compare the registry after a "trouble" software is installed/uninstalled. This has proven to be very time consuming and I feel that without some advice on what to look for this is a case of diminishing return.
Can anyone provide some next steps for troubleshooting this? Are there any ideas as to what to look for or try out? I'm open to anything.
Thanks!
Dave
Hi Guys,
I've been an owner of a Three-branded HTC Touch Pro in Australia for over a year now, with no major issues with it except for the multitude of WM bugs and lagginess I've grown to accept.
A year ago I loaded SPB Mobile Shell and I have a couple of other apps but not many that I use frequently. The phone is mainly used for calls, messaging, syncing with my Outlook calendar and contacts, and browsing the internet
A day ago the phone began behaving very strangely, with no rational explanation as to the trigger or cause.
The phone has begun randomly and frequently soft resetting itself. This can occur when I'm in the middle of writing a text message, on a call, or browsing the internet (or whilst doing anything else, really). The phone will go blank, the vibrator will vibrate once, then the 'Touch Pro' logo welcome logo will be displayed as it reboots.
The phone will then either:
(A) wait for me to enter my PIN
or
(B) go straight past the PIN screen through to the home screen
If I do not enter my PIN after this (either at the PIN screen or by invoking the PIN screen by selecting the Phone app), the soft-resetting issue doesn't occur. However, this leaves me with a useless brick, unconnected to any networks.
So I have to enter my PIN and then wait for the device to mysteriously and randomly soft reset itself at some point soon. Extremely frustrating.
Interestingly, I've found that the soft resetting issue doesn't occur when the device is plugged into the mains power or to a computer.
Today I upgraded the ROM to the latest available on the 3 website, and then installed the latest version of Mobile Shell 3.5. However the issue still persists...
I've now managed to disable the PIN request so that when the soft resetting occurs, the phone is automatically reconnected to the network but I'm not sure what sort of never ending loop of resetting this will create!!
Any clues???
So as a follow-up to this issue, my phone appears to have mysteriously fixed itself.
It is no longer resetting itself... or at least I haven't witnessed it reset itself.
Could anyone provide a potential analysis of what's going on??
randommonth said:
So as a follow-up to this issue, my phone appears to have mysteriously fixed itself.
It is no longer resetting itself... or at least I haven't witnessed it reset itself.
Could anyone provide a potential analysis of what's going on??
Click to expand...
Click to collapse
Things like this happen for a few reasons, A bad flash, Corrupt blocks in the memory, and even if the device gets too hot, if it happens again i suggest you use a tty program like mtty of putty to format your device before flashing a new rom
Hello,
In the last few months, I have experienced a strange problem:
Sometimes, when I turn off the ringer and use on vibration, the phone seems to stuck on this mode even if I turn the ringer back on. I cannot play any kind of sound until I restart my phone. To solve this problem once and for all, I have performed hard reset, however the problem persists.
I miss very important calls as a result of this problem, is there a solution?
Thanks in advance,
Michael
I remember a friend having this issue. I seem to remember the solution.
explore to application data/volatile and delete all files within folder and soft reset.
If you don't feel safe about it first copy or move all files to a new folder on your sdcard before deleting.
hope it helps.
good day.
I saw this solution in another forum and it did not work. Besides, I had performed a hard reset so all my phone memory was deleted, however the problem returned.
Maybe the problem is on the SD card or something.
What type of results do you get plugging the head phone adapter in and out? But only when the lack of sound occurs.
And any suspect software installs recently?
good day.
I need to wait until the problem reoccures to check with the headphones.
The softwares installed on my device are:
Opera mobile
Opera mini
SPB Time
SPB Mobile
S2U2 (I have unistalled it for now to check if it has something to do with my problem)
* I think the problem began after I had restored my phone using SPB backup a few months ago, however I am not sure 100%
Thanks again