Database Info

Serious help needed

hi all.
I am in serious trouble and i need help. i realized i did not have outlook, thus my contacts are all gone.
I had tried to update my software earlier by installing some .cab file. It was a file for my HTC home. The installation was 'successful', however after i did a reset ( they prompt me to ) i could not boot up my phone. It get hanged once it got to my wallpaper, and i cant tap or press anything. The htc home screen also does not come out.
=(
any kind souls?

So something is hanging right after windows boots... did you try to install HTC Home to a storage card? Try booting with the storage card out.

thanks for the prompt reply. i tried, however it never seems to work. I am using a HTC TYTN ii. running on windows 6.1
I did install it on a storage card. i tried means like switching on without memory card, sim card and did a million resets, but it doesnt seem to work.. =(
Actually i install the HTC Home was because the message counter on the HTC Home got screwed up. it showed 1 unread no although i had all messages read. but anyway, for now, tht's not my main concern.. =(
thanks all in advance ..

I guess I do not understand all of your issues besides the freezing at boot.
A hard reset should be an option, if you're ok with that... and then for the future, use sprite and pim backup to make sure you don't lose too much data.
Try searching the forum for threads like http://forum.xda-developers.com/showthread.php?t=320689
What caused you to lose your contacts?

my contacts are all saved in the phone, and it wasnt back up cause i am not using microsoft outlook.. and lets say i want to do a hard reset, how to do it?
and how do i do a soft reset with my phone.

Is there anyway that i can actually do a SAFE mode boot up? but my phone keeps getting hanged at start up. i dunno if its because it cant bring up a pin enter mode where I need to key in my pin each time i boot up.

0) What version of ROM were you using?
HTC TYTN ii
1) Applications installed when it happened
HTC HOME (old version ) i d/led and used HTC Diamond home, then it got screwed up cause the unread messages kept showing 1, although all messages were read. i thus wanted to reinstall the HTC home.
2) Radio ROM version (2.19.21, 2.47.21, etc...)
NONE
3) Device model (dopod 818, imate etc...)
HTC TYTN II
4) Device version (G3 or G4)
Windows 6.1?
5) How long it was since last hard reset (1 day,6 hours, etc..)
I never did a hard reset. how do i do it
6) Approx how many soft resets you already made (1-5, 5-10 10-15, etc...)
Soft refers to poking the reset button, would be more than 20 times after this issue
7) Approx how many shutdowns you already made (holding power button for 4+ seconds)
more than 10 times.
8) any other significant info you think will help:
My contacts are not saved syn with my com as i do not have windows outlook.
9) Do you have the HTC Homeplug today plugin enabled?
10) have you populated your PIM apps via pimbackup or via activesync?
11) Do you have the "HTC_default" today theme enabled?
yes.
for now, i cant boot up. the screen will hang at my wallpaper. i cant seem to press or click anything after that. My pin start up prompt does not apear too. please help =(
depressed ivy.

Sorry, but I'm pretty sure you need an app to use safe mode. You might need to loose your contacts, but don't give up... research and you might find an answer.
http://wiki.xda-developers.com/index.php?pagename=The%20Safe%20Mode%20Bible
And if you've already tried booting without a sim and storage card, you might need to hard reset, which is easy enough after reading the wiki.
e.g. press both softkeys while resetting, or you could even flash a new rom via sd card by naming the .nbh file KAISIMG.nbh and putting it on your storage card root directory.
Read the wiki before you make any decisions and good luck, good news is your phone sounds like it's fine, just install a safe mode program next time.

Hi. I did research like wht you adviced, i managed to log into bootloader mode, i downloaded MTTY program and got my phone to the USB mode. I like to ask the following:
1) can i retrieve and save my contacts as i saved them all in my phone and none in my sim card?
2) Wht can i do next as I'm badly stuck at the HTC home page with only my wallpaper, i cant click on any buttons.
Thanks in advance to all.

I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.

asdfgh123 said:
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
Click to expand...
Click to collapse
At what exactly point does it freeze?
What is your radio version, it should appear after you turn on the device in red letters on the bottom right.
What is your SPL Version, you should be able to see it from the bootloader?
Dave

Hello friend. When I suggested research, I meant things like this...
http://forum.xda-developers.com/showthread.php?p=2732337
I found this thread by clicking search in the top right to use google, and typed "save contacts" which if you've gone into MTTY research (be careful by the way) then you might be able to backup your data.

MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((

asdfgh123 said:
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
Click to expand...
Click to collapse
By "SYNC" you mean active sync? Try an Actice sync re-install, maybe?
Sounds like this protect stuff is beggared.
Ta
Dave

i meant active sync, it says it cant detect my device. Is there anyway from MTTY, i cant retrieve my contacts?

All this actually happen after i installed .cab file the other day, and the installation was fine and i was prompt to restart. It hanged after that till date. sigh =( I'm desperate.

GURUs,
I cant get my device to go any further than hanging right at the wallpaper of HTC Home, the usb doenst recognize my device, so i cant enter or do any thing.
I just wish to retrieve my contacts now, and do a hard reset on my phone.
Thanks.

If you never saved your contacts from and to your sim card without any kind of backup from outlook or pim, etc. you might be ****e out of luck. Gone from a ****ty samsung to a equally ****ty razr, hermes, and now kaiser with the same sim...Always copy your contacts to the sim; or at least a Backup folder on your desktop or lap. flashing erases the main memory, which of course includes contacts. That's why we have a program called sim manager, to backup contacts everytime we erase our systems. Hope you find a workaround though, as a former Iphone owner, reinputting your contacts is a giant *****

sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?

asdfgh123 said:
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
Click to expand...
Click to collapse
Possibly, I've tried to get hold of someone who might know, but it's looking grim.
Storage Card backups and Active Sync are the best way to backup.
*DaveShaw closes barn door after the horse has bolted *
Ta
DAve

Camera doesn't save images. SMS service centre doesn't automatically set number

Hello everyone,
I've got my prophet G4 for may be 3 years, but I just stepped into Custom ROM world for a few days. I've done the hardSPL and upgrade my phone to WM6, using the first version of this ROM http://forum.xda-developers.com/showthread.php?t=374155 Thanks to varanusvincent for creating this ROM
I've got some problems with my prophet and finding ways to fix them:
1. My camera, If I set it to save pictures to main memory, everything is fine. But when I set it to save pictures to my SD AData 1gb, when I take pics, the camera shows the previews as normal, but if I press power button to set my phone to sleep mode, and turn on again, the picture in the preview is gone and isn't saved into my SD. I lost heaps of good fotos just because it is my habit to turn off the phone by using that power button.
I tried to use the HTC Camera 4.11 (ELF/HTC Touch) http://forum.xda-developers.com/showthread.php?t=314798 Seems like the problems has been fixed but I just dont want to use that software due to some battery problems...
Changing another SD card can't help.
So is there any way to solve my camera issue ?
*Note: It's not a ROM's bug coz I tried with 4 difference ROMs but the problem still there.
2. The Vista ROM I'm using may be has a bug in the SMS system. It doesn't get and save the SMS centre mobile number. I always have to do it handly whenever I restart my phone. And seems like the Wifi has some connection problems, too. It hardly connects to my network and sometime suddenly disconnect its self.
I'm using Vodafone New Zealand.
By the way, any suggestion for the best Vista touched ROM ?
Thanks for any helps guys

Hard reset helps alot after flashing
Have you hard reset the device after flashing the ROm?

I tried to reset by pressing the reset whole.
I'm not sure is it hard reset or soft reset. Can you tell me a bit more specific
Thanks

Does Raphael (or any ROMs) have a Safe Mode?

Does the HTC Raphael have any kind of Safe Mode that you can boot into which would disable any auto-run programs and allow you to use the device in a "plain vanilla" mode?
My specific problem is that I've managed to install a program which apparently sets itself up to auto-run at startup, and which has effectively bricked my phone. The device isn't completely unresponsive. Using keyboard shortcuts I can run certain programs such as Opera or the mail client. Unfortunately, I can't get into the Remove Programs settings applet.
I also can't get it to sync with my PC, which would be another way to remove a program. When I plug the USB cable in, I get the "Choose a connection type" dialog, but the PC doesn't recognize that the device is plugged in. So that's a dead end.
I've done multiple soft resets, to no good effect. The phone hangs at the same place each time, which is before the Today screen appears BTW. I'm viewing a hard reset as a last resort, since I really don't want to spend the rest of the day reinstalling and reconfiguring applications and system settings.
Any ideas would be appreciated. I've been searching the forums and wiki for about an hour, but haven't found anything relevant except for something for a different HTC device. I've spent several hours trying different things that I've thought of with varying results, but the basic problem remains. And finally, while I'm new to this forum, I'm definitely not a noob. I've been a serious PocketPC user back to the days of the Casio E-100, and a mobile device user starting with the original Newton.
Thanks in advance.
Scott Trotter

i know the older versions of spb mobile shell had a safe mode, i havent use spb since my nike tho so i dont know if its still included
obviously as you cant install programs in your current state i suggest u try a hard reset

it was wkTask or ILauncher that had it. Check it out

What did you install? And how does it run at startup? Is it just a link in the windows/startup folder, or a reg entry? If you can launch a file explorer, reg editor, or sk tools, you should be able to disable it.

I'm not 100% sure, but I believe that the culprit is SPB Wireless Monitor. I had a discount coupon for SPB software that expired last night at midnight, so I installed a couple of trial version programs to check them out. Everything worked fine until I tried Wireless Monitor, which apparently bricked the phone. I say "apparently" because its possible that the problem is caused by some type of interaction between Wireless Monitor and something else. In any event, I'm not able to run anything on the phone that will help me diagnose or fix the problem...whatever it is.
I'll probably wait until tomorrow to see if anyone comes up with a reset-saving solution, then throw in the towel and do a hard reset. Probably take the opportunity to try a different ROM while I'm at it.

SPB Pocket plus brings a safe mode to every windows mobile device; it deactivates all autostart proggies & has helped me a lot of times. i have one more cab to install safe mode, but i dont know where its from, and i remember that it does not work so good as SPB Pocket plus does ...
hope it helps
Boris

In my own situation, I ended up having to hard reset and start from scratch. Oh well, such is life.
To wrap up, based on the responses above or the lack thereof, it appears that the following is true:
1) There is no "safe mode" capability in the Raphael, neither as a hardware feature, nor as an operating system feature.
2) There are some third-party software alternatives which offer this capability, but you need to have the foresight to have them installed so that they are available in an emergency situation.
Thanks for everyone's help.

Very much bolting the stable door etc etc but
Get a decent backup client and schedule it to backup every day (week, hour, month - depending on how often you change the data on the phone).
If you envisage more than a few hard reboots in a year (changing / testing roms, trying software you might decide you hate, or just a geek etc etc) spend a little time creating a UC setup (there are a few different versions / ways now so i wont prejudice by linking to any one).
I know its not a fix, and requires a little preperation, but for a few $$ and a handful of hours, its can save a whole load of grief later on.

borisku said:
SPB Pocket plus brings a safe mode to every windows mobile device; it deactivates all autostart proggies & has helped me a lot of times. i have one more cab to install safe mode, but i dont know where its from, and i remember that it does not work so good as SPB Pocket plus does ...
hope it helps
Boris
Click to expand...
Click to collapse
yeeah spb pocket plus not mobile shell thats what i ment lol

Beeble said:
Very much bolting the stable door etc etc but
Get a decent backup client and schedule it to backup every day (week, hour, month - depending on how often you change the data on the phone).
If you envisage more than a few hard reboots in a year (changing / testing roms, trying software you might decide you hate, or just a geek etc etc) spend a little time creating a UC setup (there are a few different versions / ways now so i wont prejudice by linking to any one).
I know its not a fix, and requires a little preperation, but for a few $$ and a handful of hours, its can save a whole load of grief later on.
Click to expand...
Click to collapse
I've given that lecture many, many times myself. Its embarrassing to be on the receiving end.

I'm surprised that the Safe Mode feature isn't in SPB Mobile Shell. After having it in Pocket Plus, and it being so useful, why take it out?

Bug when booting apps

Hi guys!
I'm facing a bug regularly that prevent me from booting certain apps.
This only happens to brand-specific apps (HTC, Nokia, AT&T - those apps).
Underneath you can find a video where you can watch the bug.
(Backup link = http://www.youtube.com/watch?v=JWbBISNUuY4 )
Comments are always welcome!

Do you use your Stock ROM? Have you done any unofficial modifications? Is the marketplace supported in your country? Did you try a hard reset?

Stock ROM - Yes
Modifications - No
Marketplace support - Yes
Hard reset - No, because I don't know how to do that (doesn't that delete stuff)?

MattProductions said:
Hi guys!
I'm facing a bug regularly that prevent me from booting certain apps.
This only happens to brand-specific apps (HTC, Nokia, AT&T - those apps).
Underneath you can find a video where you can watch the bug.
(Backup link = http://www.youtube.com/watch?v=JWbBISNUuY4 )
Comments are always welcome!
Click to expand...
Click to collapse
Hi Matt,
Your problem seems similar to mine, except I only had this issue with Internet explorer, and a soft reset did not fix the issue, only a hard reset worked (so far anyway, fingers crossed )
http://youtu.be/L0YIkCybvhg
Garrickus
click thanks button if this helped.

Well, for me a reboot helps (just for a while).
I've showed that in the video (watch the end)
But how do I do a hard reset (button combination, etc...)
And what consequences has that for my phone? (deleting files, settings, contacts,...)

I had a similar issue twice since I got my phone (May 2011). A reboot always fixed it for me as well, I am stumped on why this would happen regularly to you.
regarding the hard reset: go to settings, Info and select "reset device" on the bottom (paraphrasing from german here, it could be called different). This will reset the device to factory defaults, wiping any custom data you put on (apps, music, videos, pictures, email, messages... really everything).

Thanks!
I think I'll just stick to my reboot-fix, I can live with that.

can you tell us how regularly that happens? Weekly? Daily? Monthly? Is there some pattern to it? Does this happen from one minute to the other or does that happen overnight?

Hmmm, I'm not quite sure.
I use my phone quite fast (button presses and stuff).
So I think it has to do with me quiting an app and then locking the device a few miliseconds after that.
Might that be causing some trouble?

This was one of the countless issues I had with my HTC HD7. Always happened when I had used the device (and thus some apps) for a while. It turned out to be a hardware failure most definitely because I used all kinds of chargers for the HD7 that were not manufactured by HTC. Do you use any other chargers as well? And do you have random reboots?

I still use the charger that came out of the box.
And I do have some random reboots (especially when connecting it to my PC via USB)

MattProductions said:
I still use the charger that came out of the box.
And I do have some random reboots (especially when connecting it to my PC via USB)
Click to expand...
Click to collapse
No other, maybe more powerful charger? Hmm, that's weird. Though it really sounds like you're having the same issues with your 710 like I had with my HD7. You shouls try and send it in for repair or get a replacement device.

It doesn't really bother me, when I doesn't happen that much.
I was just wondering if anybody has the same issues (and the answer for that is yes)

Phone downloaded apps by itself, even without data enabled.

Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.

WishTime said:
Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
Click to expand...
Click to collapse
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a tablet that would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time I did a factory reset.

Droidriven said:
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a taste would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time did a factory reset.
Click to expand...
Click to collapse
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.

WishTime said:
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
Click to expand...
Click to collapse
Yes, I considered that also. The only other thing I could imagine is that maybe you installed something and then whatever that was installed the additional apps.

Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.

So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
zpunout said:
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
Click to expand...
Click to collapse
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.

WishTime said:
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
Click to expand...
Click to collapse
Location is detetmined by more than just mobile data and Wi-Fi, it also uses the regular cellular part of the radio. The cellular part of the radio works even without an active SIM. That is why the emergency location and emergency call features work even without the device being activated on a network so that you can make emergency calls and your location can be tracked in emergency situations so that you can be found if you need help or rescue.