Bug when booting apps - Windows Phone 7 Q&A, Help & Troubleshooting

Hi guys!
I'm facing a bug regularly that prevent me from booting certain apps.
This only happens to brand-specific apps (HTC, Nokia, AT&T - those apps).
Underneath you can find a video where you can watch the bug.
(Backup link = http://www.youtube.com/watch?v=JWbBISNUuY4 )
Comments are always welcome!

Do you use your Stock ROM? Have you done any unofficial modifications? Is the marketplace supported in your country? Did you try a hard reset?

Stock ROM - Yes
Modifications - No
Marketplace support - Yes
Hard reset - No, because I don't know how to do that (doesn't that delete stuff)?

MattProductions said:
Hi guys!
I'm facing a bug regularly that prevent me from booting certain apps.
This only happens to brand-specific apps (HTC, Nokia, AT&T - those apps).
Underneath you can find a video where you can watch the bug.
(Backup link = http://www.youtube.com/watch?v=JWbBISNUuY4 )
Comments are always welcome!
Click to expand...
Click to collapse
Hi Matt,
Your problem seems similar to mine, except I only had this issue with Internet explorer, and a soft reset did not fix the issue, only a hard reset worked (so far anyway, fingers crossed )
http://youtu.be/L0YIkCybvhg
Garrickus
click thanks button if this helped.

Well, for me a reboot helps (just for a while).
I've showed that in the video (watch the end)
But how do I do a hard reset (button combination, etc...)
And what consequences has that for my phone? (deleting files, settings, contacts,...)

I had a similar issue twice since I got my phone (May 2011). A reboot always fixed it for me as well, I am stumped on why this would happen regularly to you.
regarding the hard reset: go to settings, Info and select "reset device" on the bottom (paraphrasing from german here, it could be called different). This will reset the device to factory defaults, wiping any custom data you put on (apps, music, videos, pictures, email, messages... really everything).

Thanks!
I think I'll just stick to my reboot-fix, I can live with that.

can you tell us how regularly that happens? Weekly? Daily? Monthly? Is there some pattern to it? Does this happen from one minute to the other or does that happen overnight?

Hmmm, I'm not quite sure.
I use my phone quite fast (button presses and stuff).
So I think it has to do with me quiting an app and then locking the device a few miliseconds after that.
Might that be causing some trouble?

This was one of the countless issues I had with my HTC HD7. Always happened when I had used the device (and thus some apps) for a while. It turned out to be a hardware failure most definitely because I used all kinds of chargers for the HD7 that were not manufactured by HTC. Do you use any other chargers as well? And do you have random reboots?

I still use the charger that came out of the box.
And I do have some random reboots (especially when connecting it to my PC via USB)

MattProductions said:
I still use the charger that came out of the box.
And I do have some random reboots (especially when connecting it to my PC via USB)
Click to expand...
Click to collapse
No other, maybe more powerful charger? Hmm, that's weird. Though it really sounds like you're having the same issues with your 710 like I had with my HD7. You shouls try and send it in for repair or get a replacement device.

It doesn't really bother me, when I doesn't happen that much.
I was just wondering if anybody has the same issues (and the answer for that is yes)

Related

TC camara problem

Hi,
I tried to search the forum, I googled around, but I seem to be the only one with this problem:
sometimes (I can't specify it anymore, there is not routine in this problem!) when I open my camera the screen stays black, as if the camara was covered with something (which it isn't, of course!)
I already hard resetted my Crouise, problem was fixed for like 2 weeks, but today, problem turned up again.
Soft reset does not help... any ideas except throwing it at some hard wall?
Edit: Phone is really slow when this problem come up and the only way to leave camera mode is to press the red phone button or do a soft reset
Sounds quite bad, may be a hardware fault...
One hard reset temporarily solved the problem, if you did the hard reset again would it again solve the problem (for a while?). Backup all your files and give it a try.
If not then it may be a hardware problem, in that case I would recommend you send it back to HTC or O2.
If it temporarily solves the problem then it is probably a software issue - I would recommend you try flashing a new ROM, or flash the original ROM.
Just a suggestion...
I did a hard reset again today, backing up my Files via Spite Backup, but after reseting, Camera still isn't working...
Recovering the backuped files didn't help either...
F**k, I really don't want to sent the phone in, because I only have this one, and I sure it's gonna take some weeks to get a replacement...
Is there any way of reinstalling the camera...*hoping for hope*
I have exactly the same problem and i haven't find annything to fix this.
Need some help please
I've got the same problem, I have only find (for my case) some situations...
If you turn on the pda, it works.
if you wait for a while, it works again.
if you wait for some hours, it stop working...
then, if you regular turn off and on the pda, is not secure that it works.
If you soft-reset, it works.
If you keep the pda connected via usb or ac cable, it works everytime (I'm testing it now and it's from this morning that the cam works perfectly).
So I think is a only software problem, exactly I think is apmd error.
Power saving shut down cam device, and when you click camera.exe, the os is not so quickly to return on the device...
I ask to the experts (not me, obviously) if it can be a possibility...
Also can I set, only for cam device, the power saving disabled? So I can test my consideration better?
Thanks

fuze video pop up issue

been flashing roms for a while now and everything was great until recently. i have this annoying video pop up problem that i cant seem to figure out if its the phone or what. what happens is randomly the tv/video out pops up and the screen turns to landscape mode. then all sound is lost. ive flashed original stock rom but the problem still happens even running stock. i cant figure out if its the phone and i need to do a warrenty exchange or if its something else. i am hard spld and security unlocked. if anybody else has this problem or had this problem and know of a solution id greatly appreciate it. i dont think its the way i flash roms. i flash with sd card thats formatted fat 32. sim card out and hard reset after first boot.
Sounds like you are describing the TVOUTPopup feature.
Usually, the TVOUTPopup only appears when the A/V Cable (extra cable) is physically connected to the device.
At first guess, I would be inclined towards a faulty USB connector.
yes it is the tv out pop feature. whats wierd is that its the new look from a different rom build. whatever rom i run (right now stock). when the screen comes up it turns landscape and has 4 colorful icons to choose from. internet,youtube,photos,and powerpoint office. once i hit the x button or hit close then it will keep repeating and keep the screen in landscape even though i havent slid out the keyboard. after multiple times closing the app it will stop doing it for a bit but then do it again few hours later.
Since you've tried different ROMs and are seeing the same behavior, I'm inclined to think it's hardware related. Assuming you have nothing connected to the device at the moment except for the SIM, examine the USB connector very closely for signs of damage.
If all looks ok, perform a hard reset and flash the Official HTC 5.05.405.1 ROM/Radio (should eliminate possibility of garbage in ROM) to the device and confirm that the behavior still occurs. If the problem persists, that would confirm it to be hardware.
HTH,
well i flashed the new att fuze rom. so far so good. no popup yet. this happened before though when i thought i fixed the problem. but after running a new rom for about 4 days it came back. if it is a hardware issue then my fuze needs to be exchanged right? thanks for all your help.
I have same issue with my FUZE (constant "Video Out" pop-up message, often switches to landscape mode, sound is off). Have you found any solution to this?
P.S. ...

[Q] Internet Explorer problem

Hi everyone,
I have a problem with Internet Explorer on my HD7
Since yesterday, Internet Explorer refuses to open from the start screen or Apps list. Clicking on web links in emails does not work, clicking on pinned web pages does not work. Live tiles, Emails, RSS feeds, texts, Phone calls etc. work as expected. I have downloaded several third party browsers which work as expected.
I have checked using 3G and Wifi connections, and soft reset multiple times to no avail
I have searched and have not seen anyone else reporting this problem which leads me to suspect it's a device specific software problem. I was following my normal morning routine yesterday, reading the emails with new and updated posts from XDA when it suddenly stopped opening the links in the emails. I tried opening up Internet Explorer and this too failed. The animation transition starts to take place when pushing the I.E. tile, and then it comes back to the start screen.
I am running 7720 and have not played around with the phone or changed anything to cause this problem.
Does anyone have any suggestions or thoughts before I go ahead and press the "Reset your phone" button ??
Thanks in advance,
Garrickus
Work around
Hi,
Got the same problem with no available solution till now.
I just have a workaround for you, disable in settings the "open links in new tab" and you should be able to use IE9 again afterwards.
Tabs will not work though.
I even read somewhere that hard reseting device will not solve the problem !!??
Do it or not and tell me if you find something.
Regards,
Thomas
Thanks
tlefeuvre said:
Hi,
Got the same problem with no available solution till now.
I just have a workaround for you, disable in settings the "open links in new tab" and you should be able to use IE9 again afterwards.
Tabs will not work though.
I even read somewhere that hard reseting device will not solve the problem !!??
Do it or not and tell me if you find something.
Regards,
Thomas
Click to expand...
Click to collapse
Thanks Thomas
I can confirm your solution does indeed work as you describe, and yes, tabs are now broken
I'm curious as to your firmware version and operator, as there may be a link ?
You say you read "somewhere" that hard resetting the phone doesn't fix the problem , (I haven't as yet done so myself, as I'm currently compiling word docs of Internet Explorer favourites etc. and uploading them to Skydrive so I can restore them later ) which implies someone else has also encountered this problem ?
If a hard reset doesn't work for me (I'm waiting on the weekend to do this as it'll probably take hours ) then I'm seriously thinking of upgrading the sdhc card to a 32gb one and flashing a custom rom
I'll keep you updated.
And once again, thank you for taking the time to reply , with well over a hundred views, I was beginning to think I was invisible
Garrickus
i would flash a custom rom (you have the requirements), its easy to do (just search for it) and the advantages of it are great. you would never want to go back to an official rom again.
I haven't heard of this problem before, and don't have a direct fix - I'd need to examine your phones in some detail to do so.
However, if you have a full-unlocked phone, or you have WP7 Root Tools, I'm releasing an app that can configure your phone to use a third-party app as the default beowser (on my phone, I'm currently using IE+, for example). There are some caveats - not all browsers will be supported, and not all of IE's features work on third-party browsers - but it should work to let you open links sent in emails or SMS or apps. They have tabs too (in fact, IE+ has better tab management than IE9; one reason I use it).
Glad to see it partially solved your problem ;-)
My device is a Samsung Omnia 7 with latest firmware and mango installed (do not have the disapearing keyboard fix).
I suspect either windowbreak interop unlock method or windows phone manager to be the culprit with our tabs problem. Are you interop unlocked ? Have you installed Windows Phone Manager ? Have you sideloaded any app ?
Sent from my OMNIA7 using Board Express
Thanks
GoodDayToDie said:
I haven't heard of this problem before, and don't have a direct fix - I'd need to examine your phones in some detail to do so.
However, if you have a full-unlocked phone, or you have WP7 Root Tools, I'm releasing an app that can configure your phone to use a third-party app as the default beowser (on my phone, I'm currently using IE+, for example). There are some caveats - not all browsers will be supported, and not all of IE's features work on third-party browsers - but it should work to let you open links sent in emails or SMS or apps. They have tabs too (in fact, IE+ has better tab management than IE9; one reason I use it).
Click to expand...
Click to collapse
Funnily enough, I hadn't heard of this problem either, before it manifested itself on my phone so it can't be widespread.
I'd love to allow you (you Windows Phone Guru ) access to my phone, if it would help me and the community, but, it's my main device and your too far away to visit
I have a stock phone so I doubt there is any kind of dump or something I can do to provide more clarification on the problem, but it's very real and very annoying
I had a quick search for "IE+" in the marketplace, but didn't see it. Could you provide a link please ? Or did you sideload it ?
If the hard reset doesn't work, my carrier has said they will swop it out for a refurbished unit, so I have a couple of options.
If I get my act together by the weekend, I might upload a video of the problem to YouTube for information purposes.
Also, my phone has been exhibiting some strangeness for a while now. Occasionally freezing up, then unfreezing itself. Internet Explorer freezing when the loading bar reaches 4/5's distance, and taking ages to finish loading. Some tiles (third party only) losing their images but not the text, or backing out of an app to the Start screen resulting in all the tiles being empty for a few seconds before filling in. Start screen flashing green and crackly looking. None of them particularly bothered me too much till now.
I'll keep you all posted.
Garrickus
Thanks
tlefeuvre said:
Glad to see it partially solved your problem ;-)
My device is a Samsung Omnia 7 with latest firmware and mango installed (do not have the disapearing keyboard fix).
I suspect either windowbreak interop unlock method or windows phone manager to be the culprit with our tabs problem. Are you interop unlocked ? Have you installed Windows Phone Manager ? Have you sideloaded any app ?
Sent from my OMNIA7 using Board Express
Click to expand...
Click to collapse
Yes, thank you. I was beginning to go mad with it lol.
I too am running Mango without the disappearing keyboard fix, but I am not windows broken, iterop or any other kind of unlock, or used any kind of programs other than Zune, so we don't have that in common I'm afraid.
Thanks anyway
Garrickus
IE+ is being published to the Marketplace this week, I think. There's a pre-release build of it available on this forum, but I'm not sure if that version supports the required behavior for be-the-default-browser support. I'm looking at other apps too (requires decompiling them, unless I can get a chance to talk to the developer, but that's usually easy).
However, if your phone isn't interop-unlocked, you wouldn't be able to use the switcher anyhow, though. It requires TCB (or "root") permissions, because it needs to write to the registry. It's possible to interop-unlock your phone (I have an HD7 myself), but you'd need to downgrade the firmware first.
The list of bugs you're experienced sounds like it *might* actually be some kind of defective hardware. The usual problem is the internal microSD card that is used for storage on the phone being defective or coming loose. There are a few other possibilities too, though. Unfortunately, trying to fix them yourself is likely to void your warranty, with no guarantee of success.
Video uploaded to Youtube
Hi all,
So my problem persists, and I am due to hard reset the phone to see if that solves the issue in the next couple of days. Before I do so however, I have uploaded a video showing the problem to Youtube for information purposes.
Lets see if anyone else is having the same problem, and if a solution exists.
Here's the link to the video
http://youtu.be/L0YIkCybvhg
If the hard reset doesn't work, my carrier have said they will swop the unit for a refurbished one. Does anyone have any experiences of this ? Are they like new ? Or beaten up a bit ?
Regards
Garrickus
More people reporting the problem on Microsoft answers forum
Hi everyone,
I checked the Microsoft answers forum and it seems Others are reporting the issue as well
I counted at least half a dozen posts with the same problem as myself here
http://answers.microsoft.com/en-us/...one&CurrentScope.Filter=&askingquestion=false
So far, the only advice offered is to hard reset the phone, with some users reporting this solved their issue. One user reported that although it solved their issue, now their phone tile doesn't work
Regards
Garrickus
After hard reset
Hey everyone,
So I hard reset my phone on Thursday
and as a result, Internet Explorer now works again as it should
I decided not to restore a backup, and set up the phone manually (which took about 3 hours ).
A couple of things I've noticed since -
Battery life seems massively improved , now reporting over a days use on a full battery. I'll keep an eye on this as before I was only getting about 14 hours.
Another thing I've noticed is the keyboard. Now when I type, it highlights the word it thinks I want to use in bold, and it definitely didn't do that before
I'll keep you all posted on how things go over the next couple of weeks, if any of the problems I reported show up again, but, fingers crossed, it's all good for now, and loving my phone again.
Thanks for all your input.
Garrickus
Have a question... Does Hard resetting the device keep the os updates ?? (Mango, etc..) Or do you have to apply them again afterwards ?
Thanks for your answer
Thomas
Sent from my OMNIA7 using Board Express
tlefeuvre said:
Have a question... Does Hard resetting the device keep the os updates ?? (Mango, etc..) Or do you have to apply them again afterwards ?
Thanks for your answer
Thomas
Sent from my OMNIA7 using Board Express
Click to expand...
Click to collapse
Yes it does.
Thanks !! Another and last question, does hard resetting keep the phone windowbreak interop unlocked ?
Sent from my MID74C using XDA
Too bad. I have this problem too. Last night after connect to public wi-fi and enter username & password in automatic IE pop-up.
You can't open IE if your setting of "Open links from other apps in" is "A new tab". If change this settings to "The current tab" you can open multi-IE for multi-tab but can't use normal tab.
I think I will HR my device too.
tlefeuvre said:
Thanks !! Another and last question, does hard resetting keep the phone windowbreak interop unlocked ?
Sent from my MID74C using XDA
Click to expand...
Click to collapse
No, interop unlocked will go away.
I am facing similar issue. I guess I know when it started (but not sure about it)
I had opened Google Search app. I was searching some images. In results displayed, I clicked 1 imgage. It opened Internet Explorer. When I tried to open "Tab" from Menu to close tab and exit IE, IE was simply not getting close and it was opening continously. I finally pressed Power button to switch off phone. After phone was restarted, I observed that while internet explorer is open and I open the tabs, it shows absolutely nothing, it doesn't show the tab for the page that is currently open or none of the other tabs that are open. Rather it shows Blank page with symbol to add new tab. But even new tab is not getting added. I tried several reboot on phone but somehow "Tab" thing is broken. I am also having feeling that Internet Explorer running in the backround that will not close even after a restart.
I dont want to Hard Rest Phone, but I think its only Solution for now. Hope MS fix this issue in WP7.8.

Absolutely perplexing problems since 5.1.1 update. (Verizon SM-P605v)

Device is locked and never been rooted. Took the 5.1.1 update and apps like Netflix and HBO GO fail unerringly after 1-5 minutes of streaming.
Somethings...
-Neither app actually crashes to the desktop. It crashes to the apps main menu.
-Both apps attempt to "redraw" (3-4 times in quick succession) after the player fails, then I can usually reload the video.
I have...
-Cleared data/cache
-uninstall/reinstall the apps
-did a full factory reset
ANY thoughts would be really appreciated. Not having much like finding any resolution here. Thx in advance
I have the same problem. I have flashed the latest firmware with Kies and Odin to make sure there were not issues and still Netflix stops playing as does Youtube, Plex etc...
I have spent around 8 hours trying to find a fix to no avail. I made sure that Display > Smart screen options were disabled. In developer options I checked Force GPU rendering and Turn off hardware overlays. I also tried and unending list of other settings to no avail. Does anyone have any ideas?
Thanks Chris
Khazaad said:
Device is locked and never been rooted. Took the 5.1.1 update and apps like Netflix and HBO GO fail unerringly after 1-5 minutes of streaming.
Somethings...
-Neither app actually crashes to the desktop. It crashes to the apps main menu.
-Both apps attempt to "redraw" (3-4 times in quick succession) after the player fails, then I can usually reload the video.
I have...
-Cleared data/cache
-uninstall/reinstall the apps
-did a full factory reset
ANY thoughts would be really appreciated. Not having much like finding any resolution here. Thx in advance
Click to expand...
Click to collapse
Go in to About Device in Settings. Does your status show "custom?" If it does, remove your SD card and transfer the files on it to your PC. Reformat the card on your Note and afterwards put the files back on it. There's a strange SD card glitch that occasionally causes the system status to show custom when it's not.
BarryH_GEG said:
Go in to About Device in Settings. Does your status show "custom?" If it does, remove your SD card and transfer the files on it to your PC. Reformat the card on your Note and afterwards put the files back on it. There's a strange SD card glitch that occasionally causes the system status to show custom when it's not.
Click to expand...
Click to collapse
No my Device Status is Official. I tried using a different launcher "Google Now" hoping that a more simple launcher might clear things up but no luck. Netflix stops playing after a couple of minutes and youtube pauses. I want to be clear Netflix does not crash it just goes back to the menu where I can hit play again.
This fixed my tablet!
I may have found a fix. At least this fixed the issue for me.
The Back Story: (for you to compare similarities in device errors)
I have been having the same which started after the update. and my tablet has never been rooted either. I chatted with Samsung several times. They acted like this has never happened before and they kept saying it might be a bad wifi antenna. Which sounded like BS since I was able to surf the web and even watch youtube through chrome no problem. If I tried to watch videos on youtube, netflix, vudu it would reset as you mentioned. I even noticed that when I was using Polaris word it would erase everthying I had written randonmly. Samsung also tried to say it could be the app itself. Which I instantly doubted since the apps are made by different companies. I did the factory reset. I even took the tablet to Best Buy to have them do a system re-flash with no luck. I almost sent the tablet to samsung to have them try to fix it, but I had a feeling it was something easy to fix and I could save myself money.
THE FIX:........ I have no clue why this worked. If anyone knows why it worked I sure wouldn't mind hearing your thought!
1. Pop the sim card out.
2. Try playing videos on your apps. (Be sure to check a couple apps) It worked like a charm for me. I dont think I had to reboot to get it to work, but the fix stays after a reboot.
3. What you do not want to do is put the sim card back in because you will have the issue again.
- If you do put the card back in dont worry. You can simply remove it again and it will work again.
One thing to keep in mind.....I stopped my subscription on my verizon data plan. So it doesn't matter to me if the sim card is in. So If you still use Verizon Data plan and this fix worked then you should contact Verizon and let them know whats going on. Maybe you just need a new Sim Card. Like I said I don't know why it worked, but it did. I had data turned off completely so my device shouldn't have been trying to use anything other than wifi.
Please let me know if this works for you as well!
Thanks are always welcome!
****Please keep in mind that anything you try is done so by your own free will and I am in no way liable. ***
Khazaad said:
Device is locked and never been rooted. Took the 5.1.1 update and apps like Netflix and HBO GO fail unerringly after 1-5 minutes of streaming.
Somethings...
-Neither app actually crashes to the desktop. It crashes to the apps main menu.
-Both apps attempt to "redraw" (3-4 times in quick succession) after the player fails, then I can usually reload the video.
I have...
-Cleared data/cache
-uninstall/reinstall the apps
-did a full factory reset
ANY thoughts would be really appreciated. Not having much like finding any resolution here. Thx in advance
Click to expand...
Click to collapse
ceblume83 said:
I may have found a fix. At least this fixed the issue for me.
The Back Story: (for you to compare similarities in device errors)
I have been having the same which started after the update. and my tablet has never been rooted either. I chatted with Samsung several times. They acted like this has never happened before and they kept saying it might be a bad wifi antenna. Which sounded like BS since I was able to surf the web and even watch youtube through chrome no problem. If I tried to watch videos on youtube, netflix, vudu it would reset as you mentioned. I even noticed that when I was using Polaris word it would erase everthying I had written randonmly. Samsung also tried to say it could be the app itself. Which I instantly doubted since the apps are made by different companies. I did the factory reset. I even took the tablet to Best Buy to have them do a system re-flash with no luck. I almost sent the tablet to samsung to have them try to fix it, but I had a feeling it was something easy to fix and I could save myself money.
THE FIX:........ I have no clue why this worked. If anyone knows why it worked I sure wouldn't mind hearing your thought!
1. Pop the sim card out.
2. Try playing videos on your apps. (Be sure to check a couple apps) It worked like a charm for me. I dont think I had to reboot to get it to work, but the fix stays after a reboot.
3. What you do not want to do is put the sim card back in because you will have the issue again.
- If you do put the card back in dont worry. You can simply remove it again and it will work again.
One thing to keep in mind.....I stopped my subscription on my verizon data plan. So it doesn't matter to me if the sim card is in. So If you still use Verizon Data plan and this fix worked then you should contact Verizon and let them know whats going on. Maybe you just need a new Sim Card. Like I said I don't know why it worked, but it did. I had data turned off completely so my device shouldn't have been trying to use anything other than wifi.
Please let me know if this works for you as well!
Thanks are always welcome!
****Please keep in mind that anything you try is done so by your own free will and I am in no way liable. ***
Click to expand...
Click to collapse
It Worked!!!
Thanks very much for the suggestion. As it turns out the tablet came to me with a sim card in it. I never intended on using it with Verizon so I did not look. Once I removed the inactive sim card everything worked great.
Thanks again I really appreciate the help.

Samsung Galaxy Note 9 and Galaxy Buds Bugs and Errors

Hello there! This is my first time in this forum so I apologize if this is not the right place to post this.
So, I need help with my Note 9
SM-N9600
One UI 2.5
Snapdragon I think
For a year or so now I've been having trouble with:
- Losing volume in my earbuds
- Experiencing lag in downloaded videos in Nike Training Club and Samsung Health apps
- And most recently the Google Play Store and LBRY apps have crashed a lot
It all first started after installing tutuapp. at first it was all normal but after a few months I first noticed my buds coming low in volume. Of course I visited every possible thread and blog and advice on the subject but nothing would work so eventually I went to a Samsung store and they offered to reinstall the firmware so I did.
It solved everything! until dummy me I reinstalled the app. It took a couple of months to realize that tutuapp was the source of all my troubles and when that happened I never installed it again, but... I now installed an APK and it happened again. It's worth mentioning that at the time I would only notice the low volume because I didn't use the exercise apps.
Anyhow, reinstalling firmware fixed it again and again (It took me a bit realizing that the APK was the source of trouble) until it didn't and now no matter how many times I reinstall it, my right bud is lower on volume and my left bud just sounds weird. Once I did a reset on the cache memory and it actually fixed the buds volume quality perfectly, although just for about a day and then back to broken.
So far it is clear to me that Samsung has no clue as to how to fix this issue nor care to fix it really, they find any little excuse to make their job easier instead of fixing stuff in my experience. Anyway, It's been so long and I'm a bit desperate to know exactly what the problem is, let alone fix it so I appreciate any help fixing this.
Please and thank you.
P.S.
I have posted this already in the Note 9 section but I posted here aswell due to an admin's advice as to get more exposure, a quicker answer and hopefully the attention of some android pro/veteran.
Verify the Buds are working normally on another device. If good try steps below, if not you got corrupted firmware on the Buds. Only Samsung can fix that.
Make sure your Wearables and Buds firmware are current.
Clear system cache, do a network reset and a hard reboot.
If still there start going through the settings. It may have toggle a visible one. Look under Advanced Sound Settings, play with those.
Go into Developer options and try toggling the codec setting, sometimes that will cause the needed reset.
Play with it.
It's better to find the root cause than to factory reset if possible otherwise it may reoccur.
If those don't get it... it likely is a hidden setting was toggled. Factory reload and don't use SmartSwitch!
Poorly 3rd apks that don't uninstall cleanly can break Androids. Limit apk sampling and well... now you know one of the risks. Being on Playstore is no guarantee something like this won't happen! Sample what you want now before the reload; install only known good apks after the reload.
Fun times, huh?
blackhawk said:
Verify the Buds are working normally on another device. If good try steps below, if not you got corrupted firmware on the Buds. Only Samsung can fix that.
Make sure your Wearables and Buds firmware are current.
Clear system cache, do a network reset and a hard reboot.
If still there start going through the settings. It may have toggle a visible one. Look under Advanced Sound Settings, play with those.
Go into Developer options and try toggling the codec setting, sometimes that will cause the needed reset.
Play with it.
It's better to find the root cause than to factory reset if possible otherwise it may reoccur.
If those don't get it... it likely is a hidden setting was toggled. Factory reload and don't use SmartSwitch!
Poorly 3rd apks that don't uninstall cleanly can break Androids. Limit apk sampling and well... now you know one of the risks. Being on Playstore is no guarantee something like this won't happen! Sample what you want now before the reload; install only known good apks after the reload.
Fun times, huh?
Click to expand...
Click to collapse
Advanced sound settings and codec settings... do you mind elaborating on those? What am I looking for exactly?
No smartswitch... why is that?
The thing that makes the most sense to me is a hidden setting since I have tried everything for so long... but which setting?
Thanks for the quick reply
V1369. said:
Advanced sound settings and codec settings... do you mind elaborating on those? What am I looking for exactly?
No smartswitch... why is that?
The thing that makes the most sense to me is a hidden setting since I have tried everything for so long... but which setting?
Thanks for the quick reply
Click to expand...
Click to collapse
Can say precisely where it it in Advanced sound settings as a Wearables update modified it on my device, that option is gone. Took Samsung years to fix that.
In Developer options it's under bluetooth settings.
If it's a hidden setting you have no access to it normally. You may be able to purge it by clearing the parent/dependency app's data. Obviously as a factory reset removes it, it's on the userdata partition but finding it can be difficult with no direct access.
Sometimes clearing system apks data in settings will leave a null mark and it will continue to misbehave. Been there, done that...
I know that Package Disabler will completely clear the data. In your case that's probably not necessary. In my case PD MDM saved me a factory reset, one reason I wuv the app.
blackhawk said:
Can say precisely where it it in Advanced sound settings as a Wearables update modified it on my device, that option is gone. Took Samsung years to fix that.
In Developer options it's under bluetooth settings.
If it's a hidden setting you have no access to it normally. You may be able to purge it by clearing the parent/dependency app's data. Obviously as a factory reset removes it, it's on the userdata partition but finding it can be difficult with no direct access.
Sometimes clearing system apks data in settings will leave a null mark and it will continue to misbehave. Been there, done that...
I know that Package Disabler will completely clear the data. In your case that's probably not necessary. In my case PD MDM saved me a factory reset, one reason I wuv the app.
Click to expand...
Click to collapse
Thinking about it... I don't think the issue is so directly connected to the buds. I feel like the buds and these apps are just side effects, if that makes sense. Btw this very app is starting to crash aswell as LBRY.
Some time ago I reinstalled the firmware and applied a backup and because tutuapp was in the backup and the samsung technician told me those apps cause trouble, I could delete it and fixed it after another reinstall, that's when I discover the real cause.
Having said that, I think the issue remains inside some file or setting I don't ever look at or change and hides in it. It may sound weird but something like a contact or photos or something, and I mention those because I don't change anything around those places but then again... I'm just lost.
Anyway, thanks for your help, I'll look around your suggestion and if what I said above makes sense, I'd love more ideas.
Cheers
P.S. Bluetooth Audio Codec, found it!
It was on SBC, there are several options:
SBC
AAC
aptX
LDAC
Scalable Codec
All Codec
System Default Codec
Funny thing, if the option selected is not SBC, the word "streaming: AAC" appears in each case
V1369. said:
Thinking about it... I don't think the issue is so directly connected to the buds. I feel like the buds and these apps are just side effects, if that makes sense. Btw this very app is starting to crash aswell as LBRY.
Some time ago I reinstalled the firmware and applied a backup and because tutuapp was in the backup and the samsung technician told me those apps cause trouble, I could delete it and fixed it after another reinstall, that's when I discover the real cause.
Having said that, I think the issue remains inside some file or setting I don't ever look at or change and hides in it. It may sound weird but something like a contact or photos or something, and I mention those because I don't change anything around those places but then again... I'm just lost.
Anyway, thanks for your help, I'll look around your suggestion and if what I said above makes sense, I'd love more ideas.
Cheers
Click to expand...
Click to collapse
You're welcome.
First use another device to verify the Buds are working normally before you go all medieval on the phone. Buds tend to be very reliable but you know how that goes.
Sorry, forgot about SmartSwitch. It's ok to use on the same device/OS version otherwise don't particularly if backing up settings.
In your case it could import the setting causing this issue.
Next reload be careful what you load. 3rd party apps have the potential to cause a lot of trouble. I watch my downloads and apps like a hawk.
blackhawk said:
You're welcome.
First use another device to verify the Buds are working normally before you go all medieval on the phone. Buds tend to be very reliable but you know how that goes.
Sorry, forgot about SmartSwitch. It's ok to use on the same device/OS version otherwise don't particularly if backing up settings.
In your case it could import the setting causing this issue.
Next reload be careful what you load. 3rd party apps have the potential to cause a lot of trouble. I watch my downloads and apps like a hawk.
Click to expand...
Click to collapse
Yeah, after I solve this all 3rd party apps and apks are out of the question lol.
I have test the buds several times and it's definitively my phone, it sounds weird with every kind of earphones I have tested.
I snooped around the Codec thing and while it improves the audio quality, unfortunately I can still distinguish the bug in there so I guess I will just have to come up with something else.
Thanks a lot mate!
V1369. said:
Yeah, after I solve this all 3rd party apps and apks are out of the question lol.
I have test the buds several times and it's definitively my phone, it sounds weird with every kind of earphones I have tested.
I snooped around the Codec thing and while it improves the audio quality, unfortunately I can still distinguish the bug in there so I guess I will just have to come up with something else.
Thanks a lot mate!
Click to expand...
Click to collapse
Try doing a reset in the Wearables app that might purge the gremlin.
Wearables just updated, as usual Samsung made the interface worse, idiots. They buried the equalizer in the menu and put ambient sound control on top. A useless function I never use... morons. Guess I call them and chew them out a spell... I enjoy that
blackhawk said:
Try doing a reset in the Wearables app that might purge the gremlin.
Wearables just updated, as usual Samsung made the interface worse, idiots. They buried the equalizer in the menu and put ambient sound control on top. A useless function I never use... morons. Guess I call them and chew them out a spell... I enjoy that
Click to expand...
Click to collapse
Oh, I feel ya. They really care about selling fast against apple but leave all these products behind. Their customer service also sucks, they are only there to tell you that the bug is in you, not the device... it's horrible, it's a pity for such a great capable phone...
P.S. Just tried the wearable thing but no luck. I was just remembering that the last apk which I installed and broke everything for good was the note10+ star wars edition firmware... and of course it had a much bigger impact on the phone than tutuapp and other hacks for games... any known bugs from installing that?
V1369. said:
Oh, I feel ya. They really care about selling fast against apple but leave all these products behind. Their customer service also sucks, they are only there to tell you that the bug is in you, not the device... it's horrible, it's a pity for such a great capable phone...
P.S. Just tried the wearable thing but no luck. I was just remembering that the last apk which I installed and broke everything for good was the note10+ star wars edition firmware... and of course it had a much bigger impact on the phone than tutuapp and other hacks for games... any known bugs from installing that?
Click to expand...
Click to collapse
Getting SK Samsung tech support on the phone is something I relish like a demon. They can not handle criticism at all and I just lay into them.
It's a cultural thing. They can't solve problems either which is probably just crap training.
Nothing should break firmware that a factory reset can't fix on Pie* and above. That sounds more like a rootkit than a just bad app. It may have damage the hardware if a factory reset didn't fix it.
Be careful what you install...
*pre Android 9 OS's are vulnerable to rootkits that can breach the userdata partition, a reflash is required to purge them. That vulnerability was patched on Android 9.
When you factory reset you wipe the userdata partition and viruses, rootkits, corrupted data, whatever ceases to exist.
blackhawk said:
Getting SK Samsung tech support on the phone is something I relish like a demon. They can not handle criticism at all and I just lay into them.
It's a cultural thing. They can't solve problems either which is probably just crap training.
Nothing should break firmware that a factory reset can't fix on Pie* and above. That sounds more like a rootkit than a just bad app. It may have damage the hardware if a factory reset didn't fix it.
Be careful what you install...
*pre Android 9 OS's are vulnerable to rootkits that can breach the userdata partition, a reflash is required to purge them. That vulnerability was patched on Android 9.
When you factory reset you wipe the userdata partition and viruses, rootkits, corrupted data, whatever ceases to exist.
Click to expand...
Click to collapse
Most def crap training, they know nothing but to make a quick reset or factory wipe...
Anyhow... that makes sense! I don't want to ask how does a rootkit damages hardware because I know it will be an extensive topic but if 3 firmware reinstalls (by this I mean firmware glash with odin by a samsung tech guy) didn't fix the issue, then for sure it is a hardware thing which makes things so much worse for me because it sounds expensive! Lol
How do I check my hardware's health?
P.S. is there any cheer pointa or medals I can give you throigh the app? I want to show my appreciation because you have really listened to my problem man. Even if I don't fix this, thanks a lot for your help and dedication.
V1369. said:
Most def crap training, they know nothing but to make a quick reset or factory wipe...
Anyhow... that makes sense! I don't want to ask how does a rootkit damages hardware because I know it will be an extensive topic but if 3 firmware reinstalls (by this I mean firmware glash with odin by a samsung tech guy) didn't fix the issue, then for sure it is a hardware thing which makes things so much worse for me because it sounds expensive! Lol
How do I check my hardware's health?
P.S. is there any cheer pointa or medals I can give you throigh the app? I want to show my appreciation because you have really listened to my problem man. Even if I don't fix this, thanks a lot for your help and dedication.
Click to expand...
Click to collapse
Normally rootkits don't fry hardware but the firmware controls most of the hardware.
If the rootkit can't breach the userdata partition I doubt it would be able to damage hardware. I may be mistaken though.
You check hardware by function or lack off.
Not sure what advance testing is available for Android memory and the CPU other then bench mark apps... never had to do it.
It may have been damage by a drop or just a failure with no discernible cause. While the mobo has thermal auto shutdown it's still possible to overheat and damage components.
Especially if there's a fast temperature rise.
If it's the mobo you just replace it...
blackhawk said:
Normally rootkits don't fry hardware but the firmware controls most of the hardware.
If the rootkit can't breach the userdata partition I doubt it would be able to damage hardware. I may be mistaken though.
You check hardware by function or lack off.
Not sure what advance testing is available for Android memory and the CPU other then bench mark apps... never had to do it.
It may have been damage by a drop or just a failure with no discernible cause. While the mobo has thermal auto shutdown it's still possible to overheat and damage components.
Especially if there's a fast temperature rise.
If it's the mobo you just replace it...
Click to expand...
Click to collapse
Hmmmm... what is mobo?
Is it possible that the SIM card is generating the issues? The card that has my phone number in it?
V1369. said:
Hmmmm... what is mobo?
Is it possible that the SIM card is generating the issues? The card that has my phone number in it?
Click to expand...
Click to collapse
Mobo ie Motherboard.
Good Q, the sim isn't directly connected to bluetooth operation that I'm aware of.
Here's a guide that might help you and shows some specific settings to try:
Redirect Notice
If streaming from the SD card, does its bandwidth support the thru put?
Try playing with these...
blackhawk said:
Mobo ie Motherboard.
Good Q, the sim isn't directly connected to bluetooth operation that I'm aware of.
Here's a guide that might help you and shows some specific settings to try:
Redirect Notice
If streaming from the SD card, does its bandwidth support the thru put?
Try playing with these...
Click to expand...
Click to collapse
Thanks a lot! I'll let the issue rest for a while.
Cheers!
blackhawk said:
Mobo ie Motherboard.
Good Q, the sim isn't directly connected to bluetooth operation that I'm aware of.
Here's a guide that might help you and shows some specific settings to try:
Redirect Notice
If streaming from the SD card, does its bandwidth support the thru put?
Try playing with these...
Click to expand...
Click to collapse
Hi man, I'm back. If you might considers to still help me I'd appreciate it. So far no tweak not tip you've given me has worked... what should I do?
blackhawk said:
Mobo ie Motherboard.
Good Q, the sim isn't directly connected to bluetooth operation that I'm aware of.
Here's a guide that might help you and shows some specific settings to try:
Redirect Notice
If streaming from the SD card, does its bandwidth support the thru put?
Try playing with these...
Click to expand...
Click to collapse
Hi man, I'm back. If you might considers to still help me I'd appreciate it. So far no tweak not tip you've given me has worked... what should I do?
Don't know. I just keep playing with it and reading about similar issues until I fix it.
Try in safe mode.
A 3rd party app may alter settings hidden from the user.
Or the solution may be hiding in plain sight. I was having a volume issue (went on for months) with a browser vid player until I realized it had a hidden volume slider by the mute button
Factory reset if you're desperate but it may reoccur.
Alright then, thanks and cheers!
blackhawk said:
Don't know. I just keep playing with it and reading about similar issues until I fix it.
Try in safe mode.
A 3rd party app may alter settings hidden from the user.
Or the solution may be hiding in plain sight. I was having a volume issue (went on for months) with a browser vid player until I realized it had a hidden volume slider by the mute button
Factory reset if you're desperate but it may reoccur.
Click to expand...
Click to collapse
Alright then, thanks and cheers!

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