Need troubleshooting advice (Samsung i616 AKA: BlackJackII) - Non-Touchscreen Windows Mobile Other

I need some troubleshooting advice and I hope someone here can help me. I have the Canadian version of the BlackJack2 (i616) which with it's current configuration (WM 6.1) has a bug. The bug is that the audio is effectively broken during incoming and outgoing calls. There are multiple dialogs about this on multiple forums including this one --> http://forum.xda-developers.com/showthread.php?t=439620.
Here is what we know:
- Some software can be installed and the phone is fine after reboot. This includes titles such as but not limited to: MS GPSID, Garmin Mobile XT, SPB Wallet, TCPMP, Skyfire etc.
- Some software when installed effectively breaks the audio. This includes titles such as but not limited to: SDA Unlocker, SPB Backup, SPB Wireless Monitor etc.
- After a "trouble" software is installed, the phone works UNTIL you reboot the phone. In other words you could effectively run the software and use the phone normally if you DON'T Reboot the phone. This is clearly not a sustainable solution..
- When the audio is broken, SOMETIMES a simple reboot will fix the issue. Sometimes you need to reboot the phone several times, reboot and remove pieces of the phone, reboot and hop on one leg, reboot and bang your head on your desk... What ALWAYS fixes the problem is a hard reset. So clearly something is amiss here since there is no real consistent solution without wiping the unit.
- Uninstalling the "trouble" software DOES NOT fix the problem. The damage is done as soon as the software installs the first time. So unfortunately you can't just uninstall the software and go about your day.
- Issue is preset only on the i616 with WM 6.1. That is the Canadian Samsung "Jack" and equal to the BlackJack 2 found at AT&T.
- Samsung will do nothing to help since the issue happens after installing a non-Samsung software... Of course..
- Rogers/Fido are giving us the run around as well.. "Go talk to Samsung, go play in the street.."
Here is what I've done so far:
- I'm able to duplicate the problem anytime since I know which softwares break the phone.
- I've given up trying to fix the problem by messing around removing battery, SIM, Micro SD, jumping around etc. because rebooting the phone after each scenario takes too much time and my head is sore from the banging.. I simply hard reset the unit each time.
- I've installed CERegEditor in an effort to perhaps compare the registry after a "trouble" software is installed/uninstalled. This has proven to be very time consuming and I feel that without some advice on what to look for this is a case of diminishing return.
Can anyone provide some next steps for troubleshooting this? Are there any ideas as to what to look for or try out? I'm open to anything.
Thanks!
Dave

Related

Activesync of Outlook stopped working

For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.

[Q] Samsung Jack i616 - Can't Hear Calls - Callers can't hear me

I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
same problem
Hi
I am having the same problem. have you resolved the problem. I would like to see your solution as this is driving me up a wall.
Fibrolan
P.S. I am on the fido network
I have experienced this same issue. I bought a new i616 on the Fido network, upgraded to wm6.1, made a test phone call, and then removed the sim.
While the sim was removed I setup all the software I use (took about a week) and played around with the phone (GPS, etc) to be sure I understood it's capabilities. And then I put the sim card back in - exactly the same issue you have had - it makes and receives calls but there is no sound on any end.
I fixed this by doing a hard reset (with format) - immediately after the format, I tried a test call again and it worked (sound on both ends). I then proceeded to setup the phone again (this time with the sim card still in it) and at the end of installing all the software, the phone still worked.
I have no idea why it stopped working in the first place.
The code you mention does a EEPROM reset which appears to be a carrier unlock on some phones - is your phone now carrier unlocked?
On a side note, the software/hardware on this i616 appears to be a complete train wreck - the GPS sometimes works, sometimes doesnt, sometimes the phone does not allow sound when making phone calls, the bluetooth doesnt connect to some of my devices that have never had any connection issues in the past, etc. These are pretty fundamental issues. I have had a couple of HTC WM phones for the past several years and I have never experienced anything like this with them - perhaps the Jack will grow on me but just setting it up has been a pretty poor experience.
Well, it happened again - no sound on either end during a phone call. I havent done anything since the last rebuild - eventually the sound stopped working.
A full reset with format fixes the problem but I think I have reached the limit - I am not going to rebuild it again because I have no idea when the phone stops working - I do not know what to do differently.
I am going to return this phone for something else - this phone has been remarkably bad (especially for a phone which gets great reviews).
Any ideas what is going on?
same issue
So far the only way to resolve this is the format... rogers says the phone is defective but considering the issue is more than just me I expect a replacement jack is not a guarantee that this issue will go away...
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
fibrolan said:
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
Click to expand...
Click to collapse
What unlock application are you talking about? Since I fixed the problem myself, I've only had the problem once, which was probably from trying to install a bunch of applications to my phone(which I fixed just by restarting the phone).
The * code that I posted was from the BlackJack II Rogers 6.1 Instructions
I believe he is talking about the application unlock. There are two things I put on my phone that require it - the GPSID thing (connect the GPS to a COM port), and WM5torage (phone looks like a USB drive).
I will format, and will not apply the unlock, and see what happens.
Thanks.
So I've been running into this problem more and more often now. It's seemingly random as to what triggers it. I've tried pulling the battery..turning it on and off..nothing seems to work. I don't really want to do a full format because I don't want to lose all my stuff on there.
I've also found out even with a bluetooth headset, I can't hear anything..I also can't hear anything if I plug in the headset that comes with the phone.
Hopefully we can find out a solution as to why it does this.
Ah so I am not alone.
My fido jack on 6.1 that is also application unlocked (Some of my apps do require this to be done, one way or another..) is doing the same thing. Sometimes I just have to reboot a few times in a row and it comes back, but as of this morhning I've done it 3-4 times and still no sound.
I have given up. I have decided not to app unlock the phone - it is the only way to guarantee the phone still functions as a phone and I have tried many, many things to get it to work. This definitely limits the capabilities of this phone.
This phone is a disaster - the GPS does not connect through a com port like almost every other GPS device on the market, not all of my bluetooth devices work with the phone, and if you app unlock it, it stops working as a phone.
I like the scroll wheel though.
any progress on this?
i have same issue:
-i616 (fido/roger jack)
-want to get GPS working
-but app unlocker will break sound (no sound during calls) on WM6.1
i think the unlockers are only for i617 blackjack2, but not for the canadian version...
any ideas???
I am still trying to figure out the root cause of this problem. Yesterday it happened again to me so I pulled out the battery, removed the sim card, and then reinstalled everything and it worked - no hard reset required. It hasnt happened since so I havent tried the sim card removal again, so it could just be a fluke.
But, if it does turn out to be sim card related, is it possible we are using older version sim cards? The phone came with a new one but I just stuck to using my older one. What abaout everyone else - new or old sim card?
Thanks.
I also have the samsung jack (fido) i616 and also cannot hear the calls on both ends on occasions...even prior to app unlocking so it may not be the app unlock that is causing the issue.
I would turn off and on the phone and it would work again.
Is there a permanent solution to resolve this?
Thanks in advance
Samsung Jack i616 - Can't Hear Calls - Callers can't hear me
I was scanning the xda-developer site as I have both a TytN II and a BJII and thought do I bother telling my story or not - I figured if I can save someone else the hassle, the Major headaches, the time and the Expense it is worth it. So hear goes, get a coffee and put your feet up as this is a long story. If you just wanna know the outcome and solution skip to the end..otherwise just settling in for the story.
Like many of you I bought an BJII from a well known Chinese Mall(PM) and at the same time got it unlocked. I got the phone home and immediately upgraded it to the Fido WM6.1 official rom as I had been using 6.1 on my Tytn II forever without any major headaches. This was my first mistake. (actually my 2nd the first was buying the dam phone in the first place). Right after the upgrade, after making a call, the caller could not hear me and I could not hear them. Only a Hard reset(HR) fixed the problem. After the reset, I then proceed to install some smartphone apps, (sda application unlock, MoDaco smartphoneGpsActivator, MS smartphone GPSID, Garmin Mobile XT etc) after installing my seventh app I decided to make another test call. I encountered the same problem, so I set about uninstalling one app at a time to see which one was the culprit. This did not work and only a HR would fix the problem. This nonsense installing, hard reseting went on for about a week.
Frustrated I took the BJII back to PM, but the dude did not want to give me my money back - he claimed because I had upgraded to 6.1 any software upgrades regardless of whether it was an official rom or not was not covered under warranty. At this point I was not sure whether I was facing a software issue or a hardware issue. Anyway, I took the phone home, and this nonsense with the phone and calls went on for weeks. The last straw for me was being in the mall with my wife and she's calling me and I did not hear the phone ring. Was she mad or what? So to prove I was not dodging her and eying up the babes I got her to call me while I had the phone in my hand and sure enough the phone was ringing, but there was no sound. We did this 4 times- I switched the phone on & off each time - so another HR - problem goes away.
I am Hugely frustrated by this point , however, I set about reinstalling my apps - as a side note one of the apps that I wanted to install was SPB backup 2 - BJII didn't like it so I could not use it hence having to reinstall each app everytime 1 by 1 after a HR. Anyway, this demon possessed phone would at least 3 times a week need to be HR. I was so frustrated that I decided to try the At&t rom,(Mistake #2) it crashed in the middle of the upgrade and bricked the phone. It would not turn on period. Now before you start, I am not a newbie, I have been messing around with windows smartphones and pocketpc for years - in fact my first pocketpc was a compact and it was grey scale, my first ever pda was a Psion, so I know how to flash phones, and cook my own roms.
Anyway, I took it back to PM and the dude wanted to charge me $150 bucks to fix it. I walked out the shop and tried another vendor he said that he would reflash it for $50. He had the BJII for 3 days and in the end could not fix it.
I took the BJII back to the original guy, I tell you I am a pacifist but I am ready to kill at this point and we almost get into a fight as I was wholly convinced at this point that it was a hardware issue. He refused to send it back to Samsung as he reckoned they would charge me an arm and a leg to fix it as they would know straight away that this was a software flash that went wrong. In the end he said that he could fix it for $80 bucks- given that I wanted this phone and I wanted it working(it is great for messaging) I said fine. Yes he did get it working, but had to install a new logic board(motherboard). Thankfully he also installed WM6.0. I decided to leave well alone this time and just install my apps. I have had the phone back for 2 weeks now and have been using it everyday and have had none of those call or sound issues.
I suspect that there is a serious problem with the 6.1 upgrade and it has nothing to do with application unlocking the phone or any other 3rd party software. No presenting any keys in any combination is going to magically fixed this call issue - so please don't be fooled. My advice if you want it, is to Not upgrade to 6.1 at all. WM 6.1 offers some nice features, but not enough to go through this amount of headache, frustration and money.
Anyway peeps Happy New Year.
And avoid WM6.1.
Smartb
Smartb - I liked the story despite the fact that I cried more than I laughed. Seriously, I couldn't agree more with you. Indeed this 6.1 upgrade is the cause of our pain. I've spent hours doing the same thing you have less the ROM installs.. Mine came with the Rogers 6.1 ROM installed.
I'm at a loss for what to do. My latest venture is to compare registry settings with a HR image and after installing a software that breaks the phone. The software I tested with that always broke the phone was SPB Wireless Monitor..
I could ALMOST live with the issue if SPB Backup worked. But of course, it breaks the phone too!
So far, I've successfully gotten these softwares installed without the phone breaking:
- MS GPSID
- TCPMP + FLV Plugin
- Activesync with Exchange
- Garmin Mobile XT
- Facade 1.4.0
- CHome Configurator
These break the phone:
- SPB Backup
- SPB Wireless Monitor
- SDA Unlock
Any ideas how I could downgrade to WM 6.0? My phone came pre-installed with WM6.1
Dave, I don't think you can because there is no 6.0 rom floating about out there believe me I tried. I spent hours looking for one and couldn't find any. There were other roms for the 607, but I wouldn't risk using those. Sorry Mate.
Smartb.
Rogers is sending me the 6th refurbished Samsung Jack
I am having the same audio problem described here. Hard reset, which is every "tech support agent's" answer to everything, is NOT NECESSARY.
I have popped the battery out and stuck it back in and this has worked, other times it has not.
I have turned the phone off and on again and this has worked, other times it has not.
Rogers is sending me the 6TH REPLACEMENT Refurbished phone I have received, I may ask them to start sending 2 at a time, just to be sure.
They won't allow a hardware switch, they will only replace the phone with the same phone. They will try to get me to take a hardware upgrade though for like $200.00 and make me agree to 3 more years.
I am only hoping that the next refurbished one I receive will have this 6.1 bug fixed.
Here's my take on this...
Had this problem from pretty much day 1 with the i616 from Fido, it would occur randomly and intermittently (I could go 3 weeks without experiencing it). But about 2-3 weeks ago, it seemed to be stuck like this, switched to my nokia phone, called fido and they sent a replacement. In the meatime looked for something to backup the current phone to transfer everything to the replacement. That ended up being sprite backup.
Got new phone, made some calls it worked fine. Backed up old phone with sprite and restored to new phone. New phone now has same problem. Start uninstalling, no joy, eventually wipe clean, try restoring again, same problem, wipe clean, install a few of my apps, works fine for a few days, then same problem. Uninstall all 3rd party apps except SK Tools Standard, audio works again.
Wipe device install only a few apps, working fine, this morning I install sprite backup and audio goes away, uninstall sprite audio comes back...
Next send message to sprite support as follows, we'll see what they have to say, next step would be to backup, then wipe and only install sprite and see if problem reoccurs or whether it's an interaction with one of the apps below.
Samung Jack SGH-i616 (aka BlackJack II) running windows mobile standard 6.1, call audio stops after installing sprite 6.5.4.8. This consistently happens when installed and problem goes away once uninstalled.
It's a manifestation of this problem
http://forum.xda-developers.com/showthread.php?t=439620
The following other software is installed on the device.
Webis Flexmail 4.1 beta (bulld 3317)
Webis Pocket Informant 8.52 beta (build 2339)
(note problem occurs with non beta versions of both apps)
Sk Tools Standard 3.3.3.1
Synthesis SyncML Pro 3.0.2.22
Total Commandder/CE 2.51
The rest are the standard apps that ship with the device in rom.
Unicornasaurus said:
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
Click to expand...
Click to collapse
I didn't use my brain before typing this code. This code effectively hard reset my phone!!! no warnings or anything.

WM6 (Boom) on G4 Crashing

Hi All,
I installed WM6 (with Boom logo) sorry was a long time ago, and cant remember the Official ROM title.
Been working great for ages, but over the past few days its been crashing (freezing, followed a few seconds later by screen fading out with various coloured vertical lines) and the only way to reboot is remove battery and start again.
There does not seem to be any pattern to when it crashes - sometimes minutes, but ran all weekend without a hiccup.
I have tried Axios CloseApps 1.40 to get rid of everything running that i dont need and this hasnt helped (crashed immediately the confirm screen came up once). Also run Reg Cleaner to see if that helps, cured a couple of issues but still crashing. Did have overclock at 240, but turned this back to 192 and still falls over.
No new programs installed recently... hadn't been sync'd in 80 days. Tried syncing aswell....nada
Anyone with any ideas??
Many thanks for any pointers
Nod
Just remembered - TNT Rom
Sorry - brain fade tonight!
Nod
Sounds suspiciously like a memory issue. It's possible you've somehow gotten your Extended ROM corrupted, but that's not very likely. The more likely issue is you're simply out of memory from loading too much on your phone, or (and still more likely) you don't clean out your phone periodically as you should.
D/L this and run it on your machine: ClearTemp. This will clear out temporary files, and remove dead links, etc. from your phone that are taking up space and helping nobody.
Hopefully you have DotFred's Task manager. Run it, go to notification manager, and delete all duplicate notifications. (See his feature list for explanation.)
Another suggestion: Use Advanced Configuration Tool to change the default locations of pictures, video, and documents to your SD card. If you're not using an SD card...get one.
If you already do these things, I apologize for preaching to the converted, but these seem like the most likely fixes.
Another slightly more painful solution would be to back up your PIM data and your personal files, and do a Hard Reset. This would strip away all your customizations, and remove all programs you've added, but it would also put your registry back in pristine condition, and scrub your memory of any buggy material.
Hi Myrddin,
Thanks for the advise...
I have used Clear Temp and looked at the TaskMgr, but did not know exactly what I could clear out or not... clearing duplicates and Scripts reduced the notifications down to 83 from 367!
Runs quicker if nothing else
I haven't a great deal of files on it, running a 2GB card which has TomTom on (program runs from card) with Euro and UK maps, and plenty of room for pictures etc which I save on the card anyway. Oxios states that i have 15ish MB free, so didn't think capacity was an issue. Have moved what little I had left over to the card.
Will try a Hard Reset as last resort, but noticed two things today - had a small piece of plastic under the SIM card (which is now removed) - may have been disturbing contacts with SIM.
This got me thinking... it seems more often that not when I put the Wizard into my Car Cradle (handsfree speaker/charger) it crashes. Could this be a battery/power connector issue? (no problems when I connect to PC via USB).
Many thanks
Noddy
PS Dont worry about preaching to the converted - even the converted need help occasionally!!
NoddyF1 said:
... it seems more often that not when I put the Wizard into my Car Cradle (handsfree speaker/charger) it crashes. Could this be a battery/power connector issue? (no problems when I connect to PC via USB).
Click to expand...
Click to collapse
That sounds bad. Yes, I think it is possible you have a connector issue. I doubt you have a battery/power issue, otherwise. Do you have problems syncing the phone to a computer? If so, that would be the clincher for a connector problem. Otherwise, it may just be a less than stellar cradle connector.
Your SIM card debris issue doesn't sound related to this, but may have been related to your other problems (though I think this is unlikely).
Think it might be slowly dying :-(
Hi Myrddin
I think I have come to the same conclusion unfortunately.
Performed Hard Reset in the end which I thought may have fixed the problems, as no crashes for a few days, but then it happend again. DOH.
There are no problems when I connect via USB, and the Cradle is an official TomTom version and seems in pretty good shape. My wife's Wizard does not have this problem so I'm assuming it's my Phone and not the cradle unfortunately.
I think I am left with three courses of action
- flash an upgraded OS (6.5) to see if that improves stability (however the TNT build's I understand are pretty rock solid anyway)
- or take it apart and see if "anything wobbles" probably screen connector seems most appropriate as when placing in the car unit the only real way of pushing it in is by the front half of the top otherwise the SD card pops out or I hit the power button (my fingers aren't the smallest!)
- or purchase a new phone (I know I will probably get flamed for this, but the Glofiish X800 looks OK for circa £200)
Ho Hum. Thanks for all your help
Nod.

Does Raphael (or any ROMs) have a Safe Mode?

Does the HTC Raphael have any kind of Safe Mode that you can boot into which would disable any auto-run programs and allow you to use the device in a "plain vanilla" mode?
My specific problem is that I've managed to install a program which apparently sets itself up to auto-run at startup, and which has effectively bricked my phone. The device isn't completely unresponsive. Using keyboard shortcuts I can run certain programs such as Opera or the mail client. Unfortunately, I can't get into the Remove Programs settings applet.
I also can't get it to sync with my PC, which would be another way to remove a program. When I plug the USB cable in, I get the "Choose a connection type" dialog, but the PC doesn't recognize that the device is plugged in. So that's a dead end.
I've done multiple soft resets, to no good effect. The phone hangs at the same place each time, which is before the Today screen appears BTW. I'm viewing a hard reset as a last resort, since I really don't want to spend the rest of the day reinstalling and reconfiguring applications and system settings.
Any ideas would be appreciated. I've been searching the forums and wiki for about an hour, but haven't found anything relevant except for something for a different HTC device. I've spent several hours trying different things that I've thought of with varying results, but the basic problem remains. And finally, while I'm new to this forum, I'm definitely not a noob. I've been a serious PocketPC user back to the days of the Casio E-100, and a mobile device user starting with the original Newton.
Thanks in advance.
Scott Trotter
i know the older versions of spb mobile shell had a safe mode, i havent use spb since my nike tho so i dont know if its still included
obviously as you cant install programs in your current state i suggest u try a hard reset
it was wkTask or ILauncher that had it. Check it out
What did you install? And how does it run at startup? Is it just a link in the windows/startup folder, or a reg entry? If you can launch a file explorer, reg editor, or sk tools, you should be able to disable it.
I'm not 100% sure, but I believe that the culprit is SPB Wireless Monitor. I had a discount coupon for SPB software that expired last night at midnight, so I installed a couple of trial version programs to check them out. Everything worked fine until I tried Wireless Monitor, which apparently bricked the phone. I say "apparently" because its possible that the problem is caused by some type of interaction between Wireless Monitor and something else. In any event, I'm not able to run anything on the phone that will help me diagnose or fix the problem...whatever it is.
I'll probably wait until tomorrow to see if anyone comes up with a reset-saving solution, then throw in the towel and do a hard reset. Probably take the opportunity to try a different ROM while I'm at it.
SPB Pocket plus brings a safe mode to every windows mobile device; it deactivates all autostart proggies & has helped me a lot of times. i have one more cab to install safe mode, but i dont know where its from, and i remember that it does not work so good as SPB Pocket plus does ...
hope it helps
Boris
In my own situation, I ended up having to hard reset and start from scratch. Oh well, such is life.
To wrap up, based on the responses above or the lack thereof, it appears that the following is true:
1) There is no "safe mode" capability in the Raphael, neither as a hardware feature, nor as an operating system feature.
2) There are some third-party software alternatives which offer this capability, but you need to have the foresight to have them installed so that they are available in an emergency situation.
Thanks for everyone's help.
Very much bolting the stable door etc etc but
Get a decent backup client and schedule it to backup every day (week, hour, month - depending on how often you change the data on the phone).
If you envisage more than a few hard reboots in a year (changing / testing roms, trying software you might decide you hate, or just a geek etc etc) spend a little time creating a UC setup (there are a few different versions / ways now so i wont prejudice by linking to any one).
I know its not a fix, and requires a little preperation, but for a few $$ and a handful of hours, its can save a whole load of grief later on.
borisku said:
SPB Pocket plus brings a safe mode to every windows mobile device; it deactivates all autostart proggies & has helped me a lot of times. i have one more cab to install safe mode, but i dont know where its from, and i remember that it does not work so good as SPB Pocket plus does ...
hope it helps
Boris
Click to expand...
Click to collapse
yeeah spb pocket plus not mobile shell thats what i ment lol
Beeble said:
Very much bolting the stable door etc etc but
Get a decent backup client and schedule it to backup every day (week, hour, month - depending on how often you change the data on the phone).
If you envisage more than a few hard reboots in a year (changing / testing roms, trying software you might decide you hate, or just a geek etc etc) spend a little time creating a UC setup (there are a few different versions / ways now so i wont prejudice by linking to any one).
I know its not a fix, and requires a little preperation, but for a few $$ and a handful of hours, its can save a whole load of grief later on.
Click to expand...
Click to collapse
I've given that lecture many, many times myself. Its embarrassing to be on the receiving end.
I'm surprised that the Safe Mode feature isn't in SPB Mobile Shell. After having it in Pocket Plus, and it being so useful, why take it out?

[Q] The Phone part of my Phone kind of doesn't work anymore!?

I've got this Samsung Focus on AT&T, the other day I decided to force the newest update. I made sure I had all the correct languages and everything. The update went through and most of the phone works. (cellular connection is indeed corruption, and I know about the fix for that.)
Basically what's happening is, the Phone liveTile shows the accumulated missed calls but when I tap on it, the animation freezes then goes back to the homescreen. I can call people through the People app or by using TellMe, and people can call me. I suppose the only thing I can't do is check to see who has called me.
Is this a known issue? Is there a fix? please let me know! as for the backup...
Apparently the backup I did got corrupted in some way, so there's no going back to that (the currently existing back up for some reason is after the update, though I haven't tried using it yet).
restart it. if doesn't work. reset the phone
Yeah, I definitely tried restarting it. I even ran the Samsung tools and that didn't fix anything (including my data issue... I tap on "cellular" in the settings and it doesn't open. ****e.) To modify a classic Bill Gates quote... "I guess that's why they're not shipping 8107 yet."
I think I have an old mango back up from the fall, but oh jeez, that's a lot of backtracking.
I'll keep refreshing this thread to see if any experts have any ideas for a little bit, after a while I'll just reset the phone I guess.
The phone app thing isn't a huge deal at the moment, but no cellular data?! How am I supposed to win arguments without a cellular data connection?
read the thread more carefully, and apply the correct updates - core os update is not enough...just read...please!
Bad update, you need correct language file, i had the same problem on my Titan... Phone live tile, in settings Mobile network etc doesnt work after bad update.
I had the following in my cab sender folder:
- diff-7.10.7720.68-7.10.7740.16-armv7-retail-microsoft.pks_2cb1bfdd82133914239b8ee1a78e61e9000d124a.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0c0a.pks_97df86b81a40df06bb2b15c6739e2ee772e53bbf.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_040c.pks_2d74e8c5f6a835f1fe4c62b488c96ac2d7f01c29.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0407.pks_b50019ef50d52090d408d854c0708ddbf520706c.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0409.pks_bfd9c047a7b27c28208c8a717f8d7511fb2586f1.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.lang_0410.pks_9ecf9b052b6cc3161462e998dac8204a0f754556.cab
- diff-7.10.7740.16-7.10.8107.79-armv7-retail-microsoft.pks_c9b7f3bc5bb340ba30473b566b4557de0cf3322e.cab
Will simple reapplying work perhaps? I mean, I'm pretty sure those are the only ones I needed, I did read the thread quite a few times.
Update reapplied and now it's working!!!!
Now I just need to figure out my internet sharing issue.

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