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Touch Pro crashed - needed hard-reset to recover

Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?

Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.

Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole

BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.

I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser

Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT

I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.

i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset

All information on this device will be erased after the next unsuccessful password at

Hi,
several persons in our company (including me), who are using WM 6.5 (cooked ROM) and connecting to company's Exchange server via Exchange active sync (e-mails are on server) reported that suddenly this message appears on the phone:
"All information on this device will be erased after the next unsuccessful password attempt"
It is not possible to enter password and do anything with phone (just reboot). Funny is, that nobody did any attempt to enter password before - phone was just lying on table and this happened.
After reboot hard reset on device is performed and also memory card was wiped.
If somebody has same experience - just write here, maybe there will be some solution in future.
And note - if this happens to you, before reboot remove your storage card - it will be erased
Info:
IPAQ 614c, ROM WWE 21215(5.01) from here:
http://forum.xda-developers.com/showthread.php?t=496283
Company policy - forced password.

This has happened to me twice now, once when i was about to go on holiday, of course wiping the 8GB's os music on my card, and again last night.
It really is a problem, at first i thought it was some malicious b*stard at work, but now i think it's an issue with the rom.
I'm going back to 6.1, can't handle this happening every other week.
Artemis P3300 running different 6.5 cooked roms.
Cheers!

There is possible solution - when such message appears, do not press anything just remove batery - we have simulated it once and phone remained unerased.
If anybody can confirm this just give me a message.
z

I can confirm workaround - it worked for several my cloeqes.
Why is this happening still remains secreat.

Maybe solution to mysterious "...unsuccessful password attempt"
I was having this issue exactly as described in the first post frequently. I may have stumbled across a solution. Turn-off Showaco's TitaniumWeather.
Go to TitaniumWeather Options;
- check "Use On/Off Time:" set "On Time" and "Off Time" to 0
- uncheck "Enable Auto Updates"
- Save/Exit, then soft reset
It's been 3 days and I haven't experienced this issue since. It could be a coincidence, but worth a try... maybe others can help verify.

Hi,
this may be a solution for you, but not for us, because nobody is using Showaco's TitaniumWeather. We (3 phones) are using SPB Weather and there is no such settng.
z

I've been experiencing this problem on almost every cooked 6.5 rom I've tried on my Raphael/Touch Pro. As far as I know the exchange server has to be configured for remote wipe and enforce hard security for this to happen. Unfortunally most of the chefs arent working for companies which are as paranoid as mine (and yours) which meens they are quite unaware of the problem.
This problem might be connected to the Activesync "85010013" error when trying to sync for the first time. The "85010013" problem has to do with some security registry settings that are wrong in most 6.5 roms used by the chefs.

Mine has happened twice in the last three days. I'm syncing with a BETA Exchange 2010 server which is pushing typical security settings (wipe threshhold, mandatory screenlock...) Both times occured after the phone was lying around locked (auto screen lock set at 15 minutes) for a while. When I attempted to unlock the first time, the PIN keypad would only take two digits then I'd get a wrong PIN message before entering the reaminig digits or even hitting enter. After 8 attempts at this, the device wiped. The second time, the phone wouldn't even let me enter in the PIN, but said it was going to wipe because I had exceeded the maximum incorrect entries. I'm starting to think the TF3D2 keypad is part of the problem when the device wakes and asks for the PIN. I've set the PIN keypad to classic as opposed to default and set the auto lockout to 24 hours. Once I finish backing up the Exchange sync settings and setting up my spare SD card, I'm going to set the lock time back to 15 minutes and see what happens.

Any solution to this problem?
Is there a solution to this problem? I am getting this about once a day. Thankfully it still allows me to enter the 10th password attempt, so I haven't experienced any data loss yet.
I am running a cooked rom with TitaniumWeather integrated and Exchange forced password. I disabled TitaniumWeather updates; it didn't have the On Time/Off Time options.
KriekV said:
I was having this issue exactly as described in the first post frequently. I may have stumbled across a solution. Turn-off Showaco's TitaniumWeather.
Go to TitaniumWeather Options;
- check "Use On/Off Time:" set "On Time" and "Off Time" to 0
- uncheck "Enable Auto Updates"
- Save/Exit, then soft reset
It's been 3 days and I haven't experienced this issue since. It could be a coincidence, but worth a try... maybe others can help verify.
Click to expand...
Click to collapse

Twice this has happened to me. One time it happened in the middle of me using the internet, the second time it was just laying on the table. I believe the issue is a 6.5 issue, since it never happened before I upgraded. I also use Microsoft Exchange. That also seems to be part of the issue. PLEASE HELP!

Strange and significant reset and camera problems after latest update

I've got some very strange issues happening since the latest T-Mobile update to baseband G930TUVU2APC8.
The phone is a T-Mobile Galaxy S7 with a Sandisk 200GB micro SD card installed
Whenever I'm on a phone call through a my Jawbone Era (and charging; I haven't tried it unplugged) the phone will behave as if it did a reboot, without actually rebooting, every few minutes. The phone will stop responding for about 20 seconds, then show just the wallpaper for about 5 seconds, then go back to the lock screen. At this lock screen it requires me to enter my password instead of using fingerprint as if it had just powered up. The phone call does not drop through all of this.
The next issue is that some pictures taken from the quick launch are sometimes not saved. I'm not 100% sure that this only happens after the reboot issue above, but I think it does. I have secure startup disabled .
I tried a factory reset which did not fix the issue, contacted t-mobile and was sent a replacement device that still has the problem. None of this was happening prior to the latest update.
Has anyone else experienced these issues? Also, is it possible to downgrade the firmware version?
Thank you,
Matthew

techy101 said:
I've got some very strange issues happening since the latest T-Mobile update to baseband G930TUVU2APC8.
The phone is a T-Mobile Galaxy S7 with a Sandisk 200GB micro SD card installed
Whenever I'm on a phone call through a my Jawbone Era (and charging; I haven't tried it unplugged) the phone will behave as if it did a reboot, without actually rebooting, every few minutes. The phone will stop responding for about 20 seconds, then show just the wallpaper for about 5 seconds, then go back to the lock screen. At this lock screen it requires me to enter my password instead of using fingerprint as if it had just powered up. The phone call does not drop through all of this.
The next issue is that some pictures taken from the quick launch are sometimes not saved. I'm not 100% sure that this only happens after the reboot issue above, but I think it does. I have secure startup disabled .
I tried a factory reset which did not fix the issue, contacted t-mobile and was sent a replacement device that still has the problem. None of this was happening prior to the latest update.
Has anyone else experienced these issues? Also, is it possible to downgrade the firmware version?
Thank you,
Matthew
Click to expand...
Click to collapse
The problem started in PB8 firmware, PC8 firmware has constant wifi dropout issues, you might find even that at 3G connection performing better than fiber optic wifi internet.
Easiest is to update facebook to latest version and see how many "can not connect right now" errors.
Random reboots is normal never mind how many times your factory reset or do a full firmware PB8 flash.
T Mo is not the brightest tools in the shed, it takes 5 visits to their T Mo offices to get the accounts and products purchased + refunds for items payed in cash or freebies refunded etc etc etc.....

Unlocking Rogers Galaxy S7

I had a small hardware shop unlock a Rogers Samsung Galaxy S7 (SM-930W8) and many things have straight-up stopped working. Keyboard, back and recent apps vibration feedback is always weaker than usual. I have already factory reset this phone 5 times out of frustration now, and have tried to also back up a phone from Smart Switch, but all Smart Switch is giving me is a "Failed to connect to device, the connection to this device has timed out." Another difference from before and after is Knox giving me a Security notice, details are "Unauthorized actions have been detected." When I tap the notification, it brings me to the Device security part of Settings, and says that there is a Threat found and I have to restart the phone to undo any unauthorized changes, upon restarting the same error appears in the notification pane everytime I try this process. I have also noticed unexplained slowdowns while launching apps and hitting back and the phone actually doing something. Yet another thing I have noticed is that the phone does not seem to remember any WiFi connections that I connect to and takes excessively long to turn on WiFi and excessively long to connect to any WiFi connection. Another different thing that happens is whenever I reboot the phone, a process called "LoggingService" always crashes. There are still several issues I have noticed, and it's only been 3 hours since unlocking the phone. The device is not rooted.

My dad has been unable to unlock his S7, despite trying to do so directly with Rogers. Did you unlock the phone yourself? Were you able to figure out what went wrong after the unlocking?

Mate 9 factory reset itself without any reason

Hi everyone,
My device hard reset itself without any reason. I was walking outside and listened to a podcast through headphones when suddenly sound stopped. When I pull the phone out of the pocket I saw recovery screen “Low-level factory reset” and after a while, everything I had had on the phone before was just gone. I don’t remember that any other piece of human engineering made me so upset.
So, I didn’t touch my phone and it was offline (data disabled and no wifi around). It had MHA-L29C567B167 firmware and was rooted by this guide and then TWRP was replaced by the standard recovery (which probably made this hard reset possible). I haven’t done anything system related with the phone during last several weeks.
Did anyone else have the same problem? Do you have any ideas why the phone did it?

I had the same reset, when backup password on lockscreen (normally fingerprint) was filled in wrongly about nine times in succession.

Rogue app running as root? *shrug*

So frustrating
I had the same issue sooooo many times... The only way I found to stop this is to remove the password... I do open apps and all whilst the phone in my pocket... But at least it doesn't factory reset!!!!

so it happens after you input incorrect passwords after x amount of times?

Yes. After nine or ten times a wrong password, it did the factory reset. It happened due to a connected Bluetooth keyboard that wasn't turned off with key pressed for a long time by accident.

To prevent this problem​ from happening again I left TWRP flashed to the recovery partition. Now if the system requests recovery to factory reset TWRP will just ignore it.

Also, I found out that having Microsoft Outlook installed makes the problem worse. It reduce the number of incorrect PIN enter attempts. E.g. despite the fact that it displays "You have 4 more attemps" the device tries to factory resset.

I have these hard reset on me 3 times over the last 7 months. And 2 of these times, were happened when I was oversea. All my data are gone after it reset, and what make it worst was that I was oversea, and the 1st restoration process asked for WIFI setup & connection. Common, you are a foreign land on roaming (even with data), they still insist you need a WIFI connection before the restoration can continue.... a very frustrated experience especially you are oversea, and it happened to me twice with the most recent case - 2 days ago.... So, how do I activate TWRP?