A few months ago, I upgraded from a Magician to a Prophet.
About a week after use, the prophet started to develop some problems. The SIM card reader stopped reading any SIM cards, and settings would not save at random.
The issue with the settings not saving was, say, I would receive an SMS, read it, check that it was marked as read, soft reset, and the SMS would either be marked as unread, or simply not be present on the phone at all. I would change the time and the timezone, double check and confirm the change, the change in time would save, but the timezone would not. I'd make a registry change, close the registry editor, recheck the value, confirm the change, soft reset, and the change would not get saved. I'd open File Explorer, check the recent apps, confirm that File Explorer was there, soft reset, and File Explorer would not be present within the recent apps after the soft reset.
Concerning this issue, the longer you left the phone after making the change, the more likely the change would save. But this would still not save everything. I'd receive a meeting reminder, dismiss it, then several hours later I'd soft reset and I'd be reminded again.
Of course, this issue persists through a hard reset.
I've sent the phone back to the warranty repairers three times, each time with a clear description of the above. Each time they send it back saying "No fault found", to which I can immediately replicate the fault upon return.
This time, when I received the phone back, they, once again, said they couldn't replicate the issue. But this time they decided to mention that I needed to wait 30 seconds to "ensure settings get saved".
What a load of bull****. My Magician does not have this issue. But I don't have any Windows Mobile 5 devices to test this on. Can I have some people confirm that you don't need to wait 30 seconds on Windows Mobile 5 devices to ensure settings save?
hi all.
I am in serious trouble and i need help. i realized i did not have outlook, thus my contacts are all gone.
I had tried to update my software earlier by installing some .cab file. It was a file for my HTC home. The installation was 'successful', however after i did a reset ( they prompt me to ) i could not boot up my phone. It get hanged once it got to my wallpaper, and i cant tap or press anything. The htc home screen also does not come out.
=(
any kind souls?
So something is hanging right after windows boots... did you try to install HTC Home to a storage card? Try booting with the storage card out.
thanks for the prompt reply. i tried, however it never seems to work. I am using a HTC TYTN ii. running on windows 6.1
I did install it on a storage card. i tried means like switching on without memory card, sim card and did a million resets, but it doesnt seem to work.. =(
Actually i install the HTC Home was because the message counter on the HTC Home got screwed up. it showed 1 unread no although i had all messages read. but anyway, for now, tht's not my main concern.. =(
thanks all in advance ..
I guess I do not understand all of your issues besides the freezing at boot.
A hard reset should be an option, if you're ok with that... and then for the future, use sprite and pim backup to make sure you don't lose too much data.
Try searching the forum for threads like http://forum.xda-developers.com/showthread.php?t=320689
What caused you to lose your contacts?
my contacts are all saved in the phone, and it wasnt back up cause i am not using microsoft outlook.. and lets say i want to do a hard reset, how to do it?
and how do i do a soft reset with my phone.
Is there anyway that i can actually do a SAFE mode boot up? but my phone keeps getting hanged at start up. i dunno if its because it cant bring up a pin enter mode where I need to key in my pin each time i boot up.
0) What version of ROM were you using?
HTC TYTN ii
1) Applications installed when it happened
HTC HOME (old version ) i d/led and used HTC Diamond home, then it got screwed up cause the unread messages kept showing 1, although all messages were read. i thus wanted to reinstall the HTC home.
2) Radio ROM version (2.19.21, 2.47.21, etc...)
NONE
3) Device model (dopod 818, imate etc...)
HTC TYTN II
4) Device version (G3 or G4)
Windows 6.1?
5) How long it was since last hard reset (1 day,6 hours, etc..)
I never did a hard reset. how do i do it
6) Approx how many soft resets you already made (1-5, 5-10 10-15, etc...)
Soft refers to poking the reset button, would be more than 20 times after this issue
7) Approx how many shutdowns you already made (holding power button for 4+ seconds)
more than 10 times.
8) any other significant info you think will help:
My contacts are not saved syn with my com as i do not have windows outlook.
9) Do you have the HTC Homeplug today plugin enabled?
10) have you populated your PIM apps via pimbackup or via activesync?
11) Do you have the "HTC_default" today theme enabled?
yes.
for now, i cant boot up. the screen will hang at my wallpaper. i cant seem to press or click anything after that. My pin start up prompt does not apear too. please help =(
depressed ivy.
Sorry, but I'm pretty sure you need an app to use safe mode. You might need to loose your contacts, but don't give up... research and you might find an answer.
http://wiki.xda-developers.com/index.php?pagename=The%20Safe%20Mode%20Bible
And if you've already tried booting without a sim and storage card, you might need to hard reset, which is easy enough after reading the wiki.
e.g. press both softkeys while resetting, or you could even flash a new rom via sd card by naming the .nbh file KAISIMG.nbh and putting it on your storage card root directory.
Read the wiki before you make any decisions and good luck, good news is your phone sounds like it's fine, just install a safe mode program next time.
Hi. I did research like wht you adviced, i managed to log into bootloader mode, i downloaded MTTY program and got my phone to the USB mode. I like to ask the following:
1) can i retrieve and save my contacts as i saved them all in my phone and none in my sim card?
2) Wht can i do next as I'm badly stuck at the HTC home page with only my wallpaper, i cant click on any buttons.
Thanks in advance to all.
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
asdfgh123 said:
I really hope that some GURUs here are able to help solve my terrible situation and i would really appreciate it. My contacts are all save in the phone and i need some help in retrieving it.
Thanks all.
Click to expand...
Click to collapse
At what exactly point does it freeze?
What is your radio version, it should appear after you turn on the device in red letters on the bottom right.
What is your SPL Version, you should be able to see it from the bootloader?
Dave
Hello friend. When I suggested research, I meant things like this...
http://forum.xda-developers.com/showthread.php?p=2732337
I found this thread by clicking search in the top right to use google, and typed "save contacts" which if you've gone into MTTY research (be careful by the way) then you might be able to backup your data.
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
asdfgh123 said:
MY SPL : 3.29.0000
MY radio: 1.65.16.25
When i boot up, i suppose to have some password protect, to enter my pin before there is reception and stuff. For now, I can only see my wallpaper, the start button, contacts and calander buttons.However i cant touch on anything, it just simply hangs there.
SIM card and memory card are off. I tried SYNC, but it says cannot detect device.
=((
Click to expand...
Click to collapse
By "SYNC" you mean active sync? Try an Actice sync re-install, maybe?
Sounds like this protect stuff is beggared.
Ta
Dave
i meant active sync, it says it cant detect my device. Is there anyway from MTTY, i cant retrieve my contacts?
All this actually happen after i installed .cab file the other day, and the installation was fine and i was prompt to restart. It hanged after that till date. sigh =( I'm desperate.
GURUs,
I cant get my device to go any further than hanging right at the wallpaper of HTC Home, the usb doenst recognize my device, so i cant enter or do any thing.
I just wish to retrieve my contacts now, and do a hard reset on my phone.
Thanks.
If you never saved your contacts from and to your sim card without any kind of backup from outlook or pim, etc. you might be ****e out of luck. Gone from a ****ty samsung to a equally ****ty razr, hermes, and now kaiser with the same sim...Always copy your contacts to the sim; or at least a Backup folder on your desktop or lap. flashing erases the main memory, which of course includes contacts. That's why we have a program called sim manager, to backup contacts everytime we erase our systems. Hope you find a workaround though, as a former Iphone owner, reinputting your contacts is a giant *****
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
asdfgh123 said:
sigh.. does tht means i'm so dead now? I did ever did a PPCPimBackup, but its stored in the phone memory too? any sort of help you can assist?
Click to expand...
Click to collapse
Possibly, I've tried to get hold of someone who might know, but it's looking grim.
Storage Card backups and Active Sync are the best way to backup.
*DaveShaw closes barn door after the horse has bolted *
Ta
DAve
Ok, I know I gotta PM mods here but I thought I'd make another topic about it since there might be more ppl out there knowing how to fix my problem. Feel free to delete it, or tell me to remove the topic and I'll pm any of you one by one, as you desire.
My Windows Mobile went crazy. Its a known bug but I just can't seem to fix it.
Already made another topic about it, since it occurs to a lot of ppl using the HTC Touch Diamond, but it might be a common Windows error, and not just to ppl using the listed device.
The symptoms:
- Access is denied error message when trying to copy files to the phone using ActiveSync.
- Access is denied error message when trying to delete any files or copy files between folders and/or the storage card on the phone.
- You do not have permission to download that type of file in Internet Explorer when trying to download any files.
- No programs show up in Remove Programs.
- Installation Unsuccessful error messages when trying to install any applications.
- ActiveSync will fail with an error message that you should start the troubleshooter.
And the solution:
Code:
- Please follow the exact steps listed below.
- Soft Reset is done with the stylus, if you press it in the little round hole that is next to the USB port of HTC touch (the other oval hole at the other side of the USB port is the microphone. Do not stick your stylus in that hole)
- Power off is done when you keep the power button (on the top) pressed and you see a message from windows, asking if you want to power off your device.
The procedure to fix and recover from this amazing bug.
1) soft reset device
2) Start / Office Mobile / Word
3) Create a new document (click on New)
4) type some text (just plain text - no formatting - it was 'plain text document') just a few characters
5) File / Save As...
6) I have selected type 'Plain Text'
7) It asked me whether I want to save it at 'Word document instead' - I clicked No.
8) I have powered off the device and did soft reset
9) Start file explorer, find the file (it was in My Device / My Documents), click on it - it opens Word again.
10) Add some formatting (I have selected part of text and changed font to bold)
11) Close Word - it asked whether to save it in Word format - this time I said Yes
12) Power-off the device and press soft reset again
Now you can find this anywhere on the map, with a lil bit of google skills, however .. its just not working for me. I did the exact things listed, and even changed some small parts of it during the 10 times I tried. And yet my problems aren't solved. I'm wondering, quite desperately, if theres anyone out there that might actual know what could have caused it or fixes it. I'm sooo not looking into a format/reinstall.
Thanks in advance
is active sync giving you an error code (a number)
Thank you for your fast response. Sync isn't giving an error code or number. Baiscally what the error messages tells me is, free translated:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync troubleshooter in Microsoft ActiveSync help on your desktop computer"
but in Dutch. All it leaves me to do is press OK and start a sync checkup, which doesn't find anything but the usual Outlook "problem" (I don't have it installed, nor do I wan't to sync email with it).
joel got an idea ?
Waited half a day, plox joel, if you got any idea help me out. I'm afraid I gotta hard-reset, but I wanna avoid it. Any help is welcome ...
No clue?
I'd like to bump this once more, since theres been some interest in it but now it's just forgotten
honestly, the best way to solve these types of problems is a hard reset.
the time you spend in here / searching in google / trying stuff is much longer than what you'd spend hard reseting and installing stuff.
i also suggest you get a system backup app so you won't have to reinstall and copy and sync every time you need to hard reset.
I know thats the easy solution, and I will hard reset my device, but only ONCE I got my photos contacts and texts off it. Especially the photo's are quite important to me.
I am on my third one and now my 30 days are over so I'm stuck with it and if I return it based on warranty help I get a remanufactured one but I am having some really annoying problems. I have searched these forums but frankly they are very complicated and you all seem very advanced and technical and it's very confusing. I'm hoping someone can lay out in baby steps how to help me with these issues.
1. My folders, and TF3D indicate I have a text message when there are no conversations in there it's completely empty in every folder but it still indicates I have one new text message and it won't clear with a soft reset or anything.
2. Often times my calls go straight to voicemail and do not ring on my phone.
3. I drop a lot of calls
4. Often times my phone will flash and show who is calling but not actually ring even though the sound is completely on.
5. I get a ton of errors that want to report to Microsoft especially the shell32.exe error
6. Often times when I try to connect to the internet it won't work on the Opera browser or IE browser just says can't connect.
7. Often times my email won't download and I get a message saying check in my network connections and the only way it'll fix is if I power the device off.
8. The feature where I can flip it upside down to mute it doesn't work
9. Often times I will click on one spot and it activates something I didn't click.
These are just the ones I can think of off the top of my head. Can someone please help me? I am begging. You can find me on Yahoo at julesthequeen06 if it'd be just easier to tell me I'm a lost cause on chat. Thank you in advance for reading this far.
Julie
BroncosMom said:
I am on my third one and now my 30 days are over so I'm stuck with it and if I return it based on warranty help I get a remanufactured one but I am having some really annoying problems. I have searched these forums but frankly they are very complicated and you all seem very advanced and technical and it's very confusing. I'm hoping someone can lay out in baby steps how to help me with these issues.
1. My folders, and TF3D indicate I have a text message when there are no conversations in there it's completely empty in every folder but it still indicates I have one new text message and it won't clear with a soft reset or anything.
2. Often times my calls go straight to voicemail and do not ring on my phone.
3. I drop a lot of calls
4. Often times my phone will flash and show who is calling but not actually ring even though the sound is completely on.
5. I get a ton of errors that want to report to Microsoft especially the shell32.exe error
6. Often times when I try to connect to the internet it won't work on the Opera browser or IE browser just says can't connect.
7. Often times my email won't download and I get a message saying check in my network connections and the only way it'll fix is if I power the device off.
8. The feature where I can flip it upside down to mute it doesn't work
9. Often times I will click on one spot and it activates something I didn't click.
These are just the ones I can think of off the top of my head. Can someone please help me? I am begging. You can find me on Yahoo at julesthequeen06 if it'd be just easier to tell me I'm a lost cause on chat. Thank you in advance for reading this far.
Julie
Click to expand...
Click to collapse
Have you flashed a new rom, loaded any progams, or done anything beyond out of the box configuring? The easiest answer would be to hard reset the phone and see if that helps.
We need to know some more in-depth info
Carrier:
Rom:
If you haven't tried flashing a rom I highly suggest doing so. This can help with a lot of the problems you are having. For the Stock Rom has a lot of problems.
i wouldnt flash a new rom if its screwing up like this out of the box. what have you installed on your phone? if its doing all these these without any installed programs or mods why have you waited 30 days to do something about it? it seems to me its more of a software issue. try hard resetting and go from there. if its fine, install one program at a time and find out which is causing it. if you have att then i dont think your mute is supposed to work like that, thats a feature you have to install another program to do. i could be wrong but mine doesnt work like that.
I would do a hard reset and clear everything... i would change my time to redirect the call to voice mail to the Max: 30 seconds, I would turn off error reporting because its just a pain in the arse.. the flipping it upside down to mute is the program thats having and issue but like everyone else said what do you have installed on your phone