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having trouble with push mail

I have upgraded a cingular branded 2125 to the imate ROM, i-mate_SP5_WWE_2.5.331.2.zip. After fixing the header file, the rom loaded easily. There has been a significant performance improvement over the stock cingular ROM. My issue is with push mail. I feel like I must be missing something. I have enabled the service on the comm manager, set active sync to get mail as it arrives, but alas, it doesn't work. The only way to get the mail is to manually initialize it or schedule it to retrieve every x minutes.
I have a Wizard which I have enabled AKU and it works like a charm.
I was trying to set up this phone for a co-worker...
Any thoughts on what to look for on this Faraday? I'm stumped.

If Direct Push is enabled on your co-worker's device, and Direct Push is working on your device, it is most likely an issue with the Exchange Server settings. There are a few things I can think of.
1. Is your co-worker on the same carrier as you? In the Global Settings, I believe there must be a Mobile Service configured for each carrier.
2. In Active Directory, Up-To-Date Notifications must be enabled on the Exchange Features tab of the user profile for your co-worker.
If you have the ability to watch active TCP/IP connections to your Exchange Server, check to see if your co-worker's device is maintaining a http/https connection.
If I think of anything else I'll post again.

artiemon said:
If Direct Push is enabled on your co-worker's device, and Direct Push is working on your device, it is most likely an issue with the Exchange Server settings. There are a few things I can think of.
1. Is your co-worker on the same carrier as you? In the Global Settings, I believe there must be a Mobile Service configured for each carrier.
2. In Active Directory, Up-To-Date Notifications must be enabled on the Exchange Features tab of the user profile for your co-worker.
If you have the ability to watch active TCP/IP connections to your Exchange Server, check to see if your co-worker's device is maintaining a http/https connection.
If I think of anything else I'll post again.
Click to expand...
Click to collapse
Ooops - Scratch #1, I think that is only for SMTP and text message notifications, not Direct Push.

Thanks, but it is the same exchange server, just different email addresses.
Glad mine is working, but I'm stumped why I can't get his to. I was thinking of reflashing his phone, but everything else seems to work just fine...

I'm an ID10T...Thanks for suggestion #s 2+3...I'll check them this morning.
Cheers!

--> Push Mail question <--

When connected to WiFi and GPRS is disables (via NoDATA) Push Mail does not work. why is that? isn't there a way to activate Push Mail in an "office only" mode, using WiFi only?

Hi,
thats not possible because WiFi is turned of when the device is in standby.
Christian

cptkirc said:
Hi,
thats not possible because WiFi is turned of when the device is in standby.
Christian
Click to expand...
Click to collapse
... it doesn't work even when the device is constantly on (I disabled automatic standby in Power Options).

Hi,
as long Wifi ist turned on the GPRS conn. will be disconnected.
AFAIK there is no way to change this.
Greets from Munich,
Christian

ronroze said:
When connected to WiFi and GPRS is disables (via NoDATA) Push Mail does not work. why is that? isn't there a way to activate Push Mail in an "office only" mode, using WiFi only?
Click to expand...
Click to collapse
Maybe some operator-software changed some properties concerning the Push Mail. So check your network settings. Can you connect to the internet when using Wifi only? When that's possible, you can try to reassign a connection with your Exchange server in activesync. Personally, my Push Mail works on the campus using Wifi and GPRS disabled. So good luck

Maartuhh said:
Maybe some operator-software changed some properties concerning the Push Mail. So check your network settings. Can you connect to the internet when using Wifi only? When that's possible, you can try to reassign a connection with your Exchange server in activesync. Personally, my Push Mail works on the campus using Wifi and GPRS disabled. So good luck
Click to expand...
Click to collapse
is it working in true Push mode (schedule= "as item arrives") or in Sync mode (schedule= "Every X minutes")?
anyway, it is not operator-software related issue because my wizard runs XDA Mobile 6 Release 2a with no Extended ROM based files installed.

Check your Firewall Config!
Normal you publish your Exchange OWA Server direct in the internet. Via a Firewall ... possible your Rule Set in the Firewall doesnt allow the access this IP/Adress from Internal LAN/WIFI.
Next is ... possible you cant resolve the DNS Name in the Internal LAN.
Check it ... it isnt a Device Problem ... its a Network Problem!

NetrunnerAT said:
Check your Firewall Config!
Normal you publish your Exchange OWA Server direct in the internet. Via a Firewall ... possible your Rule Set in the Firewall doesnt allow the access this IP/Adress from Internal LAN/WIFI.
Next is ... possible you cant resolve the DNS Name in the Internal LAN.
Check it ... it isnt a Device Problem ... its a Network Problem!
Click to expand...
Click to collapse
actually its a mail2web account but I am building a test exchange 2003 domain and will post my findings. Thank billie for virtual server!!!

possible you have block some ports on your firewall!
i must read some whitepapers to know all ports for syncing via exchange.

ronroze said:
When connected to WiFi and GPRS is disables (via NoDATA) Push Mail does not work. why is that? isn't there a way to activate Push Mail in an "office only" mode, using WiFi only?
Click to expand...
Click to collapse
Push Mail Works fine with wifi, you can set the device to not go on standby mode, when you are in office. Wifi will drain the juice outta your battery though. You dont necessarily need exchange 2003, you can use kerio mail server. I am running kerio and its quite good. No Problems as of now. It has Web Mode, WAP Web, and Exchange OWA, and POP

Test results!
Due to high work load it took me some time to build the test environment and actually test this thing.
it looks like push mail DOES work in WiFi-only mode, beautifully, but when both WiFi and GPRS are connected - mail is downloaded through the slow and expensive GPRS connection rather then through WiFi.
am I the only one dealing with this issue?
P.S. - there is no firewall between my wizard and the internet - just a router. same goes for the exchange environment.

ronroze said:
Due to high work load it took me some time to build the test environment and actually test this thing.
it looks like push mail DOES work in WiFi-only mode, beautifully, but when both WiFi and GPRS are connected - mail is downloaded through the slow and expensive GPRS connection rather then through WiFi.
am I the only one dealing with this issue?
P.S. - there is no firewall between my wizard and the internet - just a router. same goes for the exchange environment.
Click to expand...
Click to collapse
Are you sure? i was under the impression that when you connect to WiFi it will suspend GPRS...
Do you have the correct connection for Wifi (to Work or to Internet network...)

icezar said:
Are you sure? i was under the impression that when you connect to WiFi it will suspend GPRS...
Do you have the correct connection for Wifi (to Work or to Internet network...)
Click to expand...
Click to collapse
Yes, I am sure. new mail is downloaded through GPRS even though WiFi is available. when I disable GPRS - mail is downloaded through WiFi.
do you get different results?

Internet Connection Permanently Killed??

Is it possible to permanently affect my Wizard's internet connection by over flashing??
I'm having a problem connecting to the internet. It doesn't connect via WiFi whether on an open or WEP network (I'm testing it with 2 routers -- mine and my neighbors). It connects to GPRS just fine as long as I put the right ISP info. But when I try to load a page in IE it comes back with 1 of 2 error messages:
1)
Error 502 - Bad Request
The server could not resolve your request for uri:
2)
Cannot obtain a server-assigned IP address. Try again later or enter an IP address in Network settings.
I was running a custom made vanilla 1413 for the longest time. Then yesterday tried MFrazzz's 1913 and now ANTC's. Between one of those two I am not unable to connect to the internet. I even flashed back to the 2.24 official T-Mo ROM and even with the factory settings it still not working for either GPRS or WiFi. In the past hour I've tried T-Mob official, ANTC 2.0 and XM6R4...all the same problem.
So that virtually eliminates the possibility that it was either a bad radio, corrupted Ext ROM or a bad flash. It definately seems like my Wizard isn't being given an IP address. So that would be a software/ROM/registry problem, right? Well then why is it not working with 3 fresh ROM flashes??
Any suggestions??

If I connect it to my PC via usb/activesync and use the PC's internet connection then it will go ahead and load webpages.
As soon as I disconnect the USB cable then it'll load up the GPRS connection and try to load a webpage and timeout with one of the errors above.
One strange thing I noticed is that when it gives the 502 error it removes the domain from the uri. Example:
Target URI:
http://mobreader.com/proxy.aspx?s=http://test.com...
Response:
Error 502 - Bad Request
The server could not resolve your request for uri: /proxy.aspx?s=http%3A%2F%2Ftest%2Ecom...

seems your proxy is not functioning correctly
reflash with original rom and then this rom you would like
you can also try and delete all connections but i doubt it helps..

I'm on T-Mobile full internet plan, not T-Zones or anything, so no need to set a proxy. Just put in the access point as wap.voicestream.com and it should work.
I've input the data manually as well as tried with the t-mobile wap setting cabs. Doesn't make a difference. Also since these are freshly installed ROMs (including an official T-mobile ROM) there shouldn't be any proxy settings pre-set, right?

yes i am aware of that..
i need to explain myself more , sorry for that..
what i mean is the proxy inside the phone , not the one u setup with t-zones
or any related..

Ok a little update...
I was able to connect via Wifi this morning, it was either
A) Registry changes to HKLM>Comm>TNETWLN1>Params>HTCPreloadStatus to value of "1"
B) Registry change to HKLM>Comm>TNETWLN1>Params>HTCPreloadWifi to value of "1"
The router assigned me an IP address now and fully connected. I'm able to pull up websites now. Sometimes the above registry settings mysteriously change back to "0" value and if that happens then I won't be able to pull up a website. So I know what was causing the WiFi issues.
But still don't know what's the problem with GPRS. Still can't load a website via URL or even IP address. Is there a similiar registry edit that I can make that will restore GPRS connection ability?
Thanks in advance guys.

Polaris Partially Connecting

I have my brand spankin' new TC on Rogers here in canada. Ran the auto connection wizard, great! I have Internet! But I get the cannot connect error every time i send or receive email using outlook. I have tried everything I know, is there something you can suggest? It works fine over WIFI, and ActiveSync via USB. But over the 3G there is nothing!

OK, I figured it out.
For future reference.
When your setting up the email account, do it manually as opposed to allowing the auto set up to happen. And at the outgoing mail server screen select advanced options and make sure it connects to your carrier (In my case "Rogers Internet") internet connection.

No internet using USB to PC

Apologies if this has already been asked/answered, but have spent the last two days looking for a solution..
When connected via USB I cannot establish an internet connection, unless I delete the T-Mobile proxy setting.
I've applied the regedit edit that's been mentioned as a solution, but this didn't work.
Is there anyway to use the pass through connection without having to delete the proxy everytime?
The main annoyance is that the phone won't sync with my exchange server whilst connected to the PC. I have mail set up to sync with exchange server and all other items syncing with my PC. My Hermes sync'ed with anything and everything.
Thanks

just leave the proxy out.
T-Mobile's proxy is a pain in the arse and causes all sorts of problems.
I deleted the proxy from my connection on t-mobile nearly three years ago and on every single device i have had since. never had a problem since.
If the proxy is there, it affects ALL internet connections, so when you plug it in to your PC, it is trying to go through a Proxy that you can only access over GPRS.
that's why proxies are a PITA and should be deleted permanently.
and no, it should not affect anyhting if you delete it. or not that i have noticed anyway.

Thanks will give it a go when I get home.
Seem to be able to access internet without the proxy, but forgot my usb cable so can't test pass though at work.. fingers crossed!

When I deleted the proxy I couldn't then send SMS texts...?

That's a completely random coincidence. The proxy has nothing to do with SMS whatsoever.
you can of course make sure that you are using GSM for SMS. start>settings>connections>advanced network>SMS
set it to GSM. if this is already set, then it has nothing to do with the proxy.

Says "Your text message cannot be sent" after I removed the proxy. SMS is set to GSM. Could it have altered any other relevant settings? Have put the proxy back now but it still refuses to send the message.
Any ideas?

no, wouldn't have changed anything else. The proxy has no bearing on SMS whatsoever.
Like i said, i reckon it is just a coincidence, otherwise turning the proxy back on would have fixed it.
If it is set to GSM already try the other three settings as well.
and a soft reset of course....

Have found a cable and tested - still no joy after deleting proxy.
Connecting to PC, and items syncing with host PC are fine. Mail syncing with Exchange server fails and can't access internet via pass through.
Browsing and syncing with the exchange server is fine when not connected to the PC.
Btw kempas - SMS works fine after deleting the proxy setting, as it should do.
Steve

on the handset:
start>settings>connections>wifi (NOT Wireless LAN)> network adapters
set the drop down box to Internet.
On the PC:
Open Activesync>File>Connection Settings
Set "This computer connects to" to the internet.
Dunno what it is in vista, i have avoided it like the plague....

I did a soft reset and tried again (a couple of time) with no luck, unable to send text message.
Went to settings, connections and run through the network provider setup wizard, let it reset the phone and tried again. Settings 'seemed' all the same but SMS now sent without issue.
Will try removing the proxy again later and testing with another SMS.
EDIT: removed the proxy and sent an SMS without issue this time... So was a "completely random coincidence" as rhedgehog said.
Still can't access You Tube via it's mobile client though, at least, it still says no videos...

All now appears to do what I expect after removing proxy and following rhedgehog's advice. Pass through now works Many thanks!
Also appeared that the t-mobile proxy blocks Windows live and messenger

stevecg said:
All now appears to do what I expect after removing proxy and following rhedgehog's advice. Pass through now works Many thanks!
Also appeared that the t-mobile proxy blocks Windows live and messenger
Click to expand...
Click to collapse
Are you on wnw+??

mrvanx said:
Are you on wnw+??
Click to expand...
Click to collapse
Just Web N Walk I believe, not plus, so I guess messenger is a no no. Will bypassing their proxy end up with me being charged for data??

stevecg said:
Just Web N Walk I believe, not plus. Will bypassing their proxy to use messenger end up with me being charged for data??
Click to expand...
Click to collapse
No, but it is against the t&cs to use IM software when on basic web n walk. Tmobile block the ports for IM software anyways, it seems for new customers since several old customers managed to get through.....i never could though, so the proxy would make no difference if it is on or off.
I personally am on wnw+ which is TOTALLY worth it for using the HSPA when out with my laptop on location.

Cheers for that. Won't really need messenger to be honest - but the proxy setting interfering with the pass through was annoying.

kempas said:
Still can't access You Tube via it's mobile client though, at least, it still says no videos...
Click to expand...
Click to collapse
Log into My T-Mobile or call customer services and get the adult content filter turned off.
I think they blocked it to prevent kids blowing mummy and daddy's credit on watching videos.
Of course, Streaming is also against the T&C's of wnw standard, so it could be that this is why. I'm on wnw+ and had to turn off the filter to get it working.

Yep, that was it. Cheers for the reply...