How do I get rid of IPM.Root from my inbox? since it appeared I can't find my e-mail.
What in the world is IPM.ROOT?
First, I found a solution for SPB backup users. Make a backup. Hard reset. Perform a partial restore, restoring everything except email. Then rebuild the email from scratch, which for me is just creating a POP3 account.
This gets me up and running pretty quickly, although of course losing any emails, text messages, etc. I had saved. But does anyone know what is causing it? This morning my text message folder was gone, replaced with IPM.ROOT, and there were two outboxes in my POP3 account. It is the second time it has happened to me. Clearly my email had gotten corrupted, but how?
Is there a trick to recreate the folders?
One possibility -- I sync with two computers and yesterday had erased one connection, reinstalled activesync, and created a new connection. That could have been the time the email folder was corrupted.
Does anyone know of another way than having to hard reset the device??
Related
I tried to install Microsoft's Outlook SMS add-in recently, which is meant to make desktop outlook work with text messages as well as emails, via your pocket pc. However, once installed it told me that I needed service pack 1 for windows XP which I dont have, so it wouldnt work. SO I uninstalled it...
It came off the computer fine but it left my Pocket Outlook in a mess and I cant sort it out. At first, my inboxes (for sms and email) were replaced with a new folder call 'IPM:root'. This folder contained all usual items such as inbox, outbox etc except they were all permanently empty. I got around this by restoring to a backup from the pervious day which was fine, but now the IPM:root folder has randomly reappeared!
The odd thing is that when I have new emails or texts, they show up on the today screen, but when I press them it takes me to an empty inbox.
Any help would be hugely appreciated, or I will have to do a hard reset, my last one was only about a week ago!!
i have the same problem .. and nobody has an solution for this ?? ;/
I found no solution.. I did a 'hard-reset' and didnt try to use that software again as it is very broken. This is annoying but necessary.
I posted request for solution weeks ago and never heard anything. Couple people also had same problem but only way to fix it hard reset.
I noticed the help in all my programs are also blank now. Which leads me to believe outlook and help uses some display program which got corrupted.
I had the same problem and the only way I found to fix it was to delete the exchange server from ActiveSync while connected to the PC and then I reconfigured it by unplugging and plugging the device from my machine.
Gabo
So, I recently needed to wipe my Kaiser, but of course did a backup using sprite backup first to take my data with me. Now in a way the most important bit of data I needed to get out of the back up were the SMS (I use Gmail so I planned to just have it resync through IMAP), and other than that, my My Docs and Personal Databases I've been reinstalling everything. However, I've hit a problem with my emails...
My texts have been restored perfectly, however my gmail account is not listed. Initially I though that that was fine, however it turns out that the phone still thinks that the account is set up, even though it's not listed in the Accounts page. Furthermore, SPB Mobile Shell lists it as an available account in the messaging tab, though clicking on it only takes me back to the Account Chooser.
What I want to do is delete all the existing email settings that are hiding on the phone and then re-download my email from Gmail, however I don't know where the account data and settings are stored. I tried deleting the contents of \windows\messaging\ but that didn't seem to change anything...
Any suggestions?
My problem is very similar to the one described here, However I don't want to fix it, I just want to TRY and retrieve my contacts!!!!
I am looking for the contact data files in WM 6.1 (in other words, the outlook data files that are probably hidden).
Backstory: The resident idiot here (ME) neglected to sync his phone and back things up for, oh, about 3 months. (yes, you know what comes next, and I fully deserve it!).
The phone has now stopped working... Specifically, the Phone application, contacts application, and calendar application. The rest of WM is working fine, except that there is something causing it to run sluggish. AND the phone will not sync. It will connect, but it refuses to sync. Nothing was done to cause this failure, other than waking up one morning.
SOMETHING is corrupted, but I don't think its the actual data file (logic for that is below), SO before I hit the hard reset.... I thought I might try to back it up manually..... what do I have to lose?
A few more specifics:
1. Samsung i770 running WM 6.1 (but I think more of a WM specific issue than a i770 issue). Activesync 4.5 will connect, but it will not sync contacts.
2. When the phone booted for the first 20 or so times after the problem appeared, an error message would across the screen as soon as the desktop was loaded, but far too fast to make out any of the words.
3. Trying to load contacts, calendar, or the phone application produces absolutely no result. No error message, to hung process, nothing.
4. The messaging application works fine, BUT any attempt to load a contact from within fails. Again, no error message, just... nothing happens, it's like you never clicked it....
5. The radio antenna in the top bar says that it has no service.
6. NOW the error message is no longer flashing by the screen when you boot the phone, but all other symptoms remain.
7. Despite the fact that the radio icon and status indicator claims there is no signal, I can send and receive text messages (I just have to enter the number manually).
8. Once, very recently, without doing anything, an error message appeared and STAYED on the screen. Shape of the text looks about right for the message that previously has been flashing by on the screen, I think they are one in the same.
"Shortcut Target"
"error opening the shortcut or locating the target filename."
ANY THOUGHTS? Primarily I'm looking for the contacts data file (I don't care about the calendar, but its probably in the same spot) to TRY back it up before I hard reset the phone.... BUT if anyone has any ideas about a cause or temporary fix to the problems, I'm all ears!!!!!!
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
johncmolyneux said:
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
Click to expand...
Click to collapse
Indeed it was worth a try. Connected via Wifi to install (can't use data plan, that requires "dialing" an internet connection, which must use the phone app).
Synced documents, txt messages, photos, and then said "Synchonization Successful". WOOHOO! all done.... OR NOT! checked online, NO contacts information. No Calendar information. Apparently MyPhone takes the stance of "if it won't work, just ignore it and report success".
Thanks, A very good thing to try, but no go
Unfortunately, I can think of a number of different ways that WM could be programed, each pointing to a different culprit for the problem. If it's straight DB access for each program, then the only conclusion is that the DB is knackered. But if there's a some kind of access control program that handles those things, maybe its just the program that's no good (hence the message that it couldn't load the target shortcut when the phone boots up).
Anyone have any ideas where to find the DB itself? I can always try the traditional (and very bad idea) of a file swap.....
Looks like this mystery will go unsolved... last chance to figure out where to find the contacts db file is. I'll probably be wiping it tomorrow, can't live without the phone much longer. Thanks for the suggestions so far!
Search for PIMBackup, that will enable you to save all your PIM related stuff and then restore it once you have a working device.
Edit
Forgot to say this doesn't require you to install anything, just save the EXE to your memory card and then use File Manager to run it on the PPC.
"Connecting to outlook...."
"Could not connect to Outlook."
Beautiful suggestion, I really thought I had the answer there... Thank you!
Seems to be that poutlook.exe is knackered, but that really would not explain why the Phone (cprog.exe) won't load...
PIM Backup log history is mostly what could be expected:
appointments failed - cant connect to outlook
call logs worked
contacts failed - cant connect to outlook
messages worked - "connected to outlook" (but thats a different db and a different connection app, tmail.exe)
speed dials worked
tasks failed - cant connect to outlook
So it comes down to this: PIM.vol is knackered, OR poutlook.exe is dead, and I'm not sure which. Anyone have WM 6.1 and feel like emailing me a copy of poutlook.exe? (powderkeg500 ~a~t~ gmail ^d0t^ com !)... I'm sure the versions may be a bit different... but *shrug* maybe it will work?.....
Does anyone know if I can simply copy PIM.vol to my computer, reload the device, and then copy PIM.vol back to the phone? If the answer is absolutely yes, then I can simply try that. But if the answer is no... I could be shooting myself in the foot
i think copying PIM.vol off and then back on might work, but i seem to recall it may require Total Commnader to get it back on as it's locked by the OS on startup - deemed a system level file i think.
i remember doing this once myself but can't remember that far back now.
Sorry for not sounding more positive. You might like to look at alol.net.br as they offer a free Exchange acount you access OTA and so your contacts would always be backed up in future.
I'm currently running the newest MightyROM, but this problem has been happening in the last few releases. After setting up my email accounts, eventually the accounts disappear from the accounts listing. The envelope icons are still on the mail screen, but nothing works. Is there to fix this without a hard reset?
I am using the 1/4 MightyRom and experiencing the exact same problem. I can't delete the invisible account or even make one to replace it. Any help?
omnia38 said:
I am using the 1/4 MightyRom and experiencing the exact same problem. I can't delete the invisible account or even make one to replace it. Any help?
Click to expand...
Click to collapse
Found out what the problem was. After flashing to the new ROM, do a clear storage to get rid of any old junk from the previous flash, then do the carrier provisioning before doing anything else. I haven't had a problem since taking those steps.
Same problem here
I have the same problem, want to be on the thread when someone comes up with a solution. Thanks
I done the task29, then ran sprint MR2, then installed BigMaxSense rom. Ran clear storage twice then I started to configure phone back the way I wanted it, but I still losing my email accounts. Any solutions
I have a stock verizon MR1 rom, and I have gotten this a few times. When it happens, I get a screen asking me to reenter my Activesync password. Then my POP account is gone. Still taking up space, but gone. I also lose my cookies with login passwords for all web sites.
Luckily I keep recent backups using Spite Backup, and I restores gets me going again.
Pretty odd.
This may or may not be related...
Original device: WM6.1/Sense2.1
Replacement device: WM6.5/Sense2.1
Backed-up email accounts using HTC backup. Without pre-creating the accounts in the new device, I restored the accounts from the backup. Sense and Titanium both show these accounts and I can access the emails that were restored, but I can't download new emails. I can't delete these accounts because they don't show up in the account selector screen. I had to create a new account (same information as before) with a new "name" to differentiate it from the previous account.
I can find no way to remove these non-listed accounts short of hard-resetting the device and removing the accounts from the list of files to be restored.
Is this related or am I just wasting everyones time?
Tybalt39 said:
This may or may not be related...
Original device: WM6.1/Sense2.1
Replacement device: WM6.5/Sense2.1
Backed-up email accounts using HTC backup. Without pre-creating the accounts in the new device, I restored the accounts from the backup.
Click to expand...
Click to collapse
That is actually expected.
I don't know the exact details, but there is a security feature that locks out the email database when the file is simply restored to new hardware like that. There may be some export/import way around it, but just moving the file won't work.
Not exactly related.
I have had this issue with two different phones. All of a sudden, no indication, emails from inbox will completely vanish, ALL of them, and the inbox screen says "No Mail"
If I go to check out some other folder, Sent Items, or something else, it updates and shows me emails. Just nothing on the inbox. Reboot does nothing. All other things are there. Apps and all. I thought maybe its the SD card... changed it, still same issue is happening.
This is on an Exchange 2010 server.
Ideas anyone?
devis said:
I have had this issue with two different phones. All of a sudden, no indication, emails from inbox will completely vanish, ALL of them, and the inbox screen says "No Mail"
If I go to check out some other folder, Sent Items, or something else, it updates and shows me emails. Just nothing on the inbox. Reboot does nothing. All other things are there. Apps and all. I thought maybe its the SD card... changed it, still same issue is happening.
This is on an Exchange 2010 server.
Ideas anyone?
Click to expand...
Click to collapse
have you check the settings of both your email and the email application of how may the IMAP or iPOP is set up on both ends? that might be a problem if it's not set up well on both ends hope that helps! [:
Thanks for the reply but it doesn't apply to me. I'm using ActiveSync Push with an OWA server.
It sounds like more of a question for you Exchange Server team, but then they probably aren't use to dealing with smartphone users....
I got this same issue! At first I was able to nicely see mails in my main inbox, now it just says empty! All other folders works (sent, deleted, etc.).
OP did you find a solution?
Quite a lot of corporate Exchange servers will be setup to also host 'webmail'.. if you just open an https://... connection to the Exchange server name then it might give you a login prompt. It would pay to check whether you still have full access to emails via this method in addition to your phone.
Before blaming the phone / ROM, you should make sure that the Exchange server still has the actual emails on it. If they're gone from the Exchange server, then they would also disappear from the phone.
Did you clear caches or anything similar just prior to the disappearance? One other possibility is that some email corruption has caused the email app to just no longer be able to recover the locally stored emails. Try using an app like Titanium Backup to remove the app data for the emails and reloading things.. if this sorts out the issue it would narrow things down.