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SPV M500 crash on update

Hi,
I am very lost here... I have been wandering around this forum for a while - but haven't found the answer for my problem.
I was updating my m500 using win98 and the latest update provided by Orange.nl
While upgrading my pc gave me a message 'new usb device found' and started installing it as new hardware. I think that's the reason the connection dropped and the update could not be finished.
I am now left with a m500 that gives me a dark screen and says 'serial v1.00' and when plugged in 'usb v1.00'.
But it doesn't give me anything else. I can't connect to the computer anymore, it seems like there's nothing on. ?
If somebody know's how to solve this: I would be very happy!
Thanks in advance!

Well - I am not so lost after all.
I downloaded the ROM update from the link found in the wiki area here, and just gave it a try: hooked on with usb and ran the installer. Good it have been more easy?
I guess the other update isn't so wonderfull after all...
Thanks for thinking along anyways - and hope this solution helps some one else in the future!

Well - I am lost again!
Since my battery was (nearly) empty [I let it go out to make sure I did everything ;-) ] the starting install went wrong: it fell out and became buggy. I tried to do exactly the same (after hanging on charger for a while) but it doesn't work anymore!
Somebody 's got a clue?

You're battery won't charge without an
OS on your magician. So find someone nearby to charge your battery for you. Somehow the tools work best with XP & some of them don't work at all with WIN98. The usb interface of WIN98 is far from perfect :-(
When you live close to Nijmegen you can drop by & we can save your phone. Otherwise find a friend with XP & have him/her install act.sync & update with a shipped-rom once more, but be quick before your battery totally runs out & you need a spare one to do the update.
Good luck, M
Ps. pls read my update guide http://forum.xda-developers.com/viewtopic.php?t=46628

Hi oltp,
definitely not close to Nijmegen
I'll get a friend install active sync and do it over there, no big deal. But what about that battery thing? I read different stories about it.
Last thing I tried was letting it without battery for an hour to empty the complete backup battery. Plugging it in gave me a red light, where usually the green (or blue in case of BT) light burns.
It's in bootload now. But it doesn't get anything since when wanting to upgrade it give me empty stuff on the present image versions... I read one post about that, but no extra info on what that is... Do you know?
Thanks for your awesome work on this forum btw: you are really everywhere ;-)

When your battery is low you get a red led. General assumption is that the phone isn't charging the battery in bootloader mode.
The empty fields for current versions in the upgrade program are to be expected. Extract all the files from your shipped-rom & you'll find among others 'getdevicedata.exe'. That one's being send by act.sync to your device & executed on your device to produce a file with the current verdions. So your device must be running Windows to perform these functions. Now it simply can't determine your version & it's nothing to worry about.
Succes, M

ok, thanks. I'll find a friend with XP and get to there!
I'll post back what happened.

Well - I'm a happy camper again.
WinXP did it for me.
I think I got inspired doing all this stuff: let's pimp my MDA!
Thanks OLTP!

You're welcome & have fun with your new rom :!:
Off the record: Pimp your magician? Well I can prepare you some splash screens & today themes with which you really feel you're a pimp ;-)
[edit] it's no porn

XDA Neo problems, stuck at ipl, spl, gsm screen, bluetooth not working Please Help

Hello friends, this is my first post in prophet forum, though I had been a ppc user for more than 2 years. 5 months back, I bought an O2 XDA Neo, which was loaded with a dopod rom, with numbers coming up as 2.09.001 etc during startup. Shortly after purchase, I flashed with RUU_Prophet_220734_2207114_024721_QtekWWE_Ship rom. Everything went on well, and I was using the phone without problems for the past 2 - 3 months. Well not exactly without problems, some times when I reset the phone, it gets stuck at the spl, ipl screen, and I have to reset again many times to get it to load windows. I initially thought the problem may be due to the battery not being charged fully, but later I found that battery charge is not the problem, as the phone not booting became more and more common even with a fully charged battery. Even when I managed to get the phone started after repeated and frustrating soft resets, I started to get corrupt PIM data, like the contacts and calendar applications not starting up. ALso strange folders with name y? and y?? appeared in the phone memory. THese folders could be deleted only with Resco Explorer. Also the bluetooth was not working properly, that is when I turn it on using the comm manager, the blue tooth icon gets activated but actually no bluetooth is turned on. Later after a soft reset, bluetooth turns on but now the icon in comm manager is not activated. I did a hard reset a couple of times thinking that this problem will be rectified, but all the problems continued.
Going through the forum i read some where that JAMin_WWE_213923_2139123_022021_ship was one of the most stable roms for this phone, so I set about flashing this rom. I used ROMUpdateUtility-NoVendorID and the update went on till 95 % when it showed error 326. I tried again, with the same result. I later flashed RUU_Prophet_220734_2207114_024721_QtekWWE_Ship back, and the phone is working as before.
NOw I would like to get the following problems corrected
1. Phone getting stuck at ipl, spl, gsm screen
2. Proper working of bluetooth as I would like to use it with my BLueant Supertooth II
WHat will be the correct these prolems ? will the imate rom correct these problems, if so how am I to go about loading it ? or is there a better one than what I am having now ? or is it a HARDWARE problem ?
I am very sorry for this extremely long post, but I felt if I said all my problems in one post, I would get better response.
PLease help....

You should have stayed with the RUU_Prophet_220734_2207114_024721_QtekWWE_Ship ROM from the beginning, since it's the best and also latest official Prophet ROM. It's a 2.20 ROM which is the latest available.

GAMBIT999 said:
You should have stayed with the RUU_Prophet_220734_2207114_024721_QtekWWE_Ship ROM from the beginning, since it's the best and also latest official Prophet ROM. It's a 2.20 ROM which is the latest available.
Click to expand...
Click to collapse
I am still with that ROM. It is with this ROM that my prophet is causing the above problems.

Can you guys advice me how to load JAMin_WWE_213923_2139123_022021_ship rom with out this error 326 showing up ?

htc Touch Cruise / Polaris / 3650.

Hello all,
A simple question.
How can one tell what kind of a unit he has, is it WWE or is it ASIA or maybe another, I have bought my unit 2nd hand and since then had problems with the softwares and radio roms.
I have used WWE rom, and I just can not get all my contacts in, I have used ASIA and for a few days all was working fine, till something happens I reset the unit and either data is lost or the radio has no signal etc.
Another question, is it possible to stop the Automatic Customization after a hard reset???
Your help would be much appreciated.

WWE or Asia depends on installed ROM. Type can be Polaris 100 or Polaris 200, AFAIK, and is visible during hard reset.
What ROM are you using now? Looks like trouble with ROM or bad device.
Customization can be stopped, if I remember correctly, but you should check this thread: http://forum.xda-developers.com/showthread.php?t=355277&highlight=Polaris+tips+tricks

Hi,
Many thanks.
For the moment I am using a cooked rom Khanx 1.6 Pro.
I was really fed up with the Original Rom as I said it was fine for a few days, working smoothly, even backups by SPB were fine, and suddenly one day the unit froze and I had to reset after the rest nothing worked, all data lost.
Even after Hardreseting I was having problems with 'VDDemon' each time, only after re-installing the rom for a few times I was able to go back to working with it.
I mainly use the unit for telephone (ofcourse), mail, notes and sms.
By the way when I enter bootloader, I can see POLA100 MFG, and the SPL-2.20.Olinex, CPLD-2.
And what I meant about the Automatic ..., when you hard reset the unit you get a windows saying that in 3 seconds and automatic instal is beginning, how can one stop this instal????????
So really I am not even having fun with it at all.

OK, Pola 100 is here too, but SPL is original HTC.
Could you try device for few days with "bare" ROM, meaning no other software installed? Maybe it's software incompatibility.
For stoping customization check thread I mentioned, think it's described there. But I might be wrong, it could be some another thread. In any case, I remember reading about it here and a way how it can be stopped.
My Polaris is stable as stable Windows device can be...

Bodisson said:
OK, Pola 100 is here too, but SPL is original HTC.
Could you try device for few days with "bare" ROM, meaning no other software installed? Maybe it's software incompatibility.
For stoping customization check thread I mentioned, think it's described there. But I might be wrong, it could be some another thread. In any case, I remember reading about it here and a way how it can be stopped.
My Polaris is stable as stable Windows device can be...
Click to expand...
Click to collapse
What do you mean SPL is original HTC?
It is Oli's SPL...

Problem: Polaris set back itself to delivery-state!

Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert

Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.

Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...

have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.

MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.

broken Touch Pro?

Hy,
I ve got the problem that suddenly my TP shows unusually hanging after a few minutes playing around. If i do a softreset then it hangs on the splash screen and nothing happens. I can do a hr then and the same story begins. After tast appeared i flashed some other roms to be sure that its not depending from the rom. Also i restored different backups, with all its the same... i fear that a part of the memory is defect ... Any ideas how to test the memory or other suggestions? thx in advance.... i dont want to use my microwave
Greetz
Boris

Did this happen suddenly or did you do something before it happened (eg install something, etc)?
Mine just today won't turn on, I had it off all day and now it just sits on the splash screen.
Trying some things, if I figure anything out I'll let you know.

No, i didnt do anything special today or yesterday, but a week ago i set it up completly new, cause i had equal problems.... to set it up completly new with all progs and cosmetic "operations" costs me nearly one week so i dont want to do it again ...
If i find a way to solve, i will post here too
Greetz
Boris

I flashed EnergyROM (booted into the tricolor screen by holding down Power and Volume Down), and it seems to be working.

Youre the lucky one, congrats...

I have a similar problem. The only change/new install is the updated version of Microsoft MyPhone. Now my TP will not connect to my telephone provider: T-Mobile. It just tries and tries but never connects.
Also, sometimes when I try to open any program, I get the error message that the certificate cannot be read. a soft reset fixes this but this problem is driving me crazy.
Is this another Microsoft update ****up?

same here: today more than 3 times problems with certificate or similar message ... thinking of the last timebomb in my old romeos rom ... was no fun..

Borisku,
Are you running Microsoft MyPhone? If so, did you do the software update within the past 4 days?

i do, but i didnt update ... ??? This morning my TP hung again, and i tried to sr it.... seemed to work until tp vibrates 3 times and then nothing anymore, no screen, no button, nothing
.... took out battery, left it out for 30 minutes, then i could HR again and restore my backup... since then no problems.... do you think it could run too long, getting too hot or something like this??
Greetz
Boris..
Edit: was too fast just 1 minute after i wrote that, tp hangs while in connection to active sync.... hr now, will test how it runs with pure romeos2 for 2 days now... rport follows
Edit II: The last days i always flashed from SD Card... i will now try to flash ROMEoS2 from PC ... maybe theres a difference, especially cause the text at the end of flashing from SD was confused. there were mor than one words at one place one the screen, and i found i typing on the screen RaphSimg.nbh, although the file is named as usual raphimg.nbh (without the "s" in the centre...)

I hope i m not too early: i think i solved the prob, maybe that helps somebody & prevents a tp from ending in a microwave
in preparing to bury my tp in the microwave i flashed back to the german stock rom or - correct - to the official update that can be loaded from the HTC Homepage; it contains not only the Rom but also radio & Splash Screen. I flashed it to my tp and was prepared to undo Hard SPL, but it gave it a chance.... and it ran like a VW beetle, flashed back to ROMeOS2, it runs.... i will wait till tomorrow & hope that it will not change to freeze or change clock Font colour partly as it did before...
Hope it will help somebody...
Greetz
Boris
Edit: its now 14th of december and it runs like a charm... seems like the failure is gone through flashing to stock ROM & then flashing ROMeOS again

Still is okay ...