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O2 shops + accessories

My local O2 shop had all bits except backpack. Charge/usb lead was £9.99. Aluminum case was £19.99. backpack (not in stock was £89.99). I bought case + stylii + lead. got £8 discount.

The girl in my local O2 shop looked at me like I was an alien when I asked for a screen protector.

haha.. its happens to me once in O2 shop......

As a manager of an O2 store I can help you out if you want to know what you can and can't get - to avoid the alien looks!
To be fair (due to, ahem, "budgets") a lot of store staff are part-time (bain of my life!) and don't get enough time to train on normal stuff let alone xdas!
O2 stores don't stock screen protectors (which is why the girl wouldn't know what you were on about!)...I have asked but to no avail.
I got a couple from the Dixons store along the road for nowt! (LOL)
Just PM me if you've got a question - but obviously I can't go delving into your account, data protection and all that!

Irnbrulad - this is a generous offer and I think you will have a queue of people baging on your door (if you let us know where it is!). I have been after the folding keyboard for xda 2 for months - any chance on letting us know where and when and how much?
Thanks again!

Ha ha, think I'm a few miles away from the majority of you guys! (north of edinburgh). As for the folding keyboard, we have yet to be given a confirmed date. There is a thumb-pad out which kinda looks like the keyboard on the blackberry device. Have a look at www.my-xda.com and follow the accessories link, then keyboards.
Hope this helps.
PS. prices are there for both keyboards too, you may be able to order the folding keyboard online, but we have yet to recieve them instore (that said, there are some stores that get priority for XDA stuff)

Thanks for taking the time to comment - if only more 02 staff were like you.
I went ot my local O2 store on saturday to buy an XDA II and was told they have none in stock and have no idea when they will be getting any. They wrote down my number on a scrap of cardboard to phone me when they get some stock - I'm not holding my breath!
They also have a lack of accessories. I would be really interested in the backpack because I do a lot of presentations and carrying everything around with me would be a great time saver - this is no-where to be found even on the net - does it actually exist?
Is it possible to get a list of O2 stores that have priority of XDA parts?
Thanks
Matt

Thanks for taking the time to comment - if only more 02 staff were like you.
I went ot my local O2 store on saturday to buy an XDA II and was told they have none in stock and have no idea when they will be getting any. They wrote down my number on a scrap of cardboard to phone me when they get some stock - I'm not holding my breath!
They also have a lack of accessories. I would be really interested in the backpack because I do a lot of presentations and carrying everything around with me would be a great time saver - this is no-where to be found even on the net - does it actually exist?
Is it possible to get a list of O2 stores that have priority of XDA parts?
Thanks
Matt

Expansion pack first. It does exsist - not sure how many though! I've emailed someone i know in logistics to see if they can be ordered into stores. also asked which have priority. have a look on www.my-xda.com as there are details there.
Are you near london, if so let me know.
The xdaII has been out of stock for a short time at the warehouse. If you still want one pm me with your nearest big towns and i'll check the current stock

Got an answer for you. They haven't been launched yet - "hopefully in the next few weeks" is the response i got. Get back to me in a couple of weeks and i'll check again - i'll forget otherwise!

Any update to when these will be available in the uk? An Aus firm has just got them in stock so cant be far away.

I was wondering if there was any more news on the full size keyboard (can you tell I am keen!)
Thanks again - angus

XDA II Backpack
For anyone whose interested :wink:
http://www.expansys.com/product.asp?code=108741

o2 stocks
Backpacks still not in stock at time of writing this. Still expecting them soon (£89.99). Screen protectors in stock. Trying in vein to get folding keyboard in stock. No luck as of yet.
Hope this is of some use
Suggymoto

still no change! sorry guys

How about fully intergrated in car kits? I had one for my old phone and am really missing not having one for the XDA2 and would be first in the queue for one when they are released. I have emailed O2 but they have not responded. :roll:

the release date is still pending i'm afraid

Re: XDA II Backpack
yoc81 said:
For anyone whose interested :wink:
http://www.expansys.com/product.asp?code=108741
Click to expand...
Click to collapse
Mate, if you refer to the due date of April 16th... that would be the very first time that EXPANSYS knows anything about their ability to deliver devices :lol: I am almost prepared to accept any bet that the release date will be any possible date except for April 16th 8)

O2 customer Care help available
I too work for O2 but in the customer care side of things as with Irnbrulad
i am a very technical advisor in the data side of things so if i can assist any body please pm me and ill be happy to help and if it is an account spacific enquiry ill give you my work email address an request to arrange a time when i can call you back to discuss any issues or queries you may have
johnt

Getting an O2 device fixed under warranty

I've got a 6-ish week old XDA Exec. I think the SD card reader is stuffed, but it's beyond the point (28 days) where I can just get them to send me a new XDA (they already have once!).
What are your experiences with the process for getting O2 to fix it? I think that I have to take it into a shop where they will look at fixing it under the warranty. I assume that there's no charge associated. Does anyone know if this is the case? Are there any better, cheaper, less hassle alternatives for getting this investigated and fixed?
Thanks,
Joe

Please set your `location` on your account profile (via the top left `UserCP`) so that others at the same location can guide/advise you on your repair. Members here came from all over the world, no use telling you the repair procedure of for O2 at Antarctic when you are in the Arctic

Country amanded
OK - i've amended my profile to include that - sorry - I thought I'd already done it !!
Joe

Since your unit is a HTC device, you can try calling the HTC Europe. 08712-230-217. You will get an answering machine. Just leave your name and phone number, they will call you back within a day. Tell them your IMEI number and they will tell you the rest. I had my t-mobile Charmer for them to repair, twice. So far so good.

I've spoken to the same people - they are at Milton Keynes would you believe? No loan while away for repair though.
I needed a loan phone so I went to the Orange shop and gave it to them to deal with.
Hopefully it should be back by this weekend.

Answer
I found out that after warranty you can pop into an O2 shop and they'll send it away for you to be fixed. They will even give you a replacement phone, if they've one in stock.
Mine disappeared for about a week, and came back fixed. They'll even load the latest OS (which I am sure some of you would dread!)
Having said that, this was only possible because it was still on 12 month warranty, and they wanted a proof of purchase.
Thanks for help ...
Joe

uk availability

Why is the polaris available in europe, yet no sign of it in the UK?
most annoying

http://www.expansys.com/p.aspx?i=159617

bencassie said:
Why is the polaris available in europe, yet no sign of it in the UK?
most annoying
Click to expand...
Click to collapse
Seconded.
Rudegar said:
http://www.expansys.com/p.aspx?i=159617
Click to expand...
Click to collapse
You got me there for a µsecond.
http://www.expansys.com/p.aspx?i=159608

UK Availability ... from the US
It seems that On The Go Solutions are happy to ship to the UK, and they just told me they have a large batch of Cruises that are expected to clear customs tomorrow. I've ordered one - and with Fedex International Express delivery it should, if all goes well, be with me some time next week.
I'll be letting you know whether all goes well.
Jim

how much of a pain is it to fill out the international order form?
how did you send them the pdf ?

Filling in the International Order Form was not especially tedious:
1) Download as PDF.
2) Open the file, Edit->SelectAll, Edit->Copy
3) Open MS Word, Edit->Paste, then tidy up the formatting a bit
4) Paste in images of the various things they wanted images of (passport back page, credit card, signature)
5) Email the document back to them. Had to mess with the image sizes a bit, as their email gateway rejects anything bigger than 3 Mbytes.
All in all, it's probably easier to print the document, fill it in and fax it back to them - but as it happened I did not have a photocopier and a fax conveniently nearby yesterday evening.
I will let you know what happens next (and here's hoping that what happens next is the prompt arrival of a shiny new Cruise!)
Jim

thanks for the prompt response!

On The Go Solutions have just dispatched 'my' Cruise via Fedex to the UK.
Usual next step should be that I get a call from the local FedEx office at UK customs, asking for a duty/VAT payment (which can be paid by credit/debit card over the phone).
I've never really understood how they figure out the duty - it seems to depend on whether they decide the goods are stationery, electric equipment, computers, agricultural machinery, ... . Personally I think the Cruise is lovely enough to qualify as a 'work of art', but I don't suppose the Customs people will agree. Anyhow, I expect to end up having to pay about 20% (17.5% VAT and 2.5% duty).
Jim

Delivered (from On The Go) today
It has arrived - so I can confirm that getting On The Go to ship to the UK seems to work just fine.
Jim

Nice. So all n all how much was it? did you get a call from customs or..?
cheers.

i see onthego have bumped the price up now
At $879 i dont think its worth it

I think that the price was $749 or $769 just a few days ago.

Hi everyone and happy new year!
I think we just have to be patient. As everybody on this forum, I cannot wait to get this baby, but I will hold fire for another 3-4 weeks.
I contacted O2 and Orange regarding availability. Orange are looking early Feb, but will have more info next week. O2 will have stock middle of Jan, so if you're not desperate, the future is orange... or blue... or even purple?
Cheers

The networks are, probably, delaying its release which is annoying for me.

Wow I cant believe that onthegosolutions would do that but it is true. Talk about price gauging. There is no way people are going to pay nearly $900 dollars when you can just wait two or three weeks and get it for under $700.

Happy to say, I placed my order when On The Go were still showing $749 on their web-site, and they have honored that price. $879 does look pretty steep! Oh the joys of capitalism !
Anyhow, the whole process of getting the thing into the UK went pretty smoothly (note: it's a good idea to phone FedEx once they've collected the package, and make sure they have a contact phone number. If they don't have a number to call you on, then the package will just sit waiting in customs until you call them).
The Cruise they sent me has a silver fascia/button panel. It looks pretty smart.
I have just been trying out HSDPA connectivity, and got 382 kbit/sec (on T-Mobile, in central London). The combination of Google Maps and in-built GPS is also good (particularly if your sense of direction is as poor as mine!).
Jim

Has anyone spoken to T-Mobile? I know they re-branded the HTC 3300 so maybe the Polaris is one they'll pick up too. I just also looked at their UK web site and under the "Coming Soon" section it mentions: "T-Mobile Touch Plus - This great touch-screen phone allows for intuitive browsing through messages, emails and music. - Expected January - on: Pay monthly". No picture so difficult to tell if it is the Touch Cruise although it sounds like it could well be.
I also noticed a few sites (e.g. expansys) now quoting Jan 18 as the availability date for the generic HTC unit so I'm hoping that I'll be able to have one in my hands within 3 weeks although if T-Mobile are also releasing it in January then I might do some arithmetic and see if I want to upgrade to a monthly contract and get the phone that way.
T-Mobile did cripple the 3300 didn't they by disabling WiFi on the UK model? Let's hope they're not stupid enough to do that again if they are picking up the Polaris.
- Julian

T-Mobile Touch Plus
I spoke a little while ago to a guy in the T-Mobile shop in Oxford Street (London), who generally knows what's what with the T-Mobile range. He told me that the T-Mobile MDA Touch Plus is the HTC Touch Dual. He wasn't aware of any near-term plan to provide the Cruise as a T-Mobile branded handset.
So at that point I opted to take the cash alternative rather than a 'free' handset - and spent the cash on buying the phone of my dreams .
Jim

Touch Cruise availabe next week.
http://www.coolsmartphone.com/news3771.html

I have Firefox tabs permanently open on most of the UK supplier's Touch Cruise (TC) pages and I refresh them occassionally. I just saw that Expansys and PowerUpMobile changed their stock-due dates from 18th Jan to 21st Jan.
It's also interesting because, for anyone who doesn't know, there's another thread running here (entitled "Angry against HTC") that is reporting a delay until week 9 on HTC TC shipments. I assume that Expansys and PowerUpMobile changed their stock-due dates because of updated info from HTC (why else would they change the dates?) so it's interesting that they only did a 3 day slip and not all the way back to week 9.
I'm not sure what all this means but I just thought I'd report it.
- Julian

[Q] Charged for a "Free" phone

Hey guys,
About a month ago (Jan 20 I seem to recall) T-Mobile had an offer where you could get a free upgrade to a G2, only on their website.
My family had three G1s on our plan that were past due for an upgrade, since December, so we jumped at this offer.
We couldn't get the site to work, however, so we called in and a representative assured us that we would be able to get the three phones for free. We would have to call back the next day to do so, though.
After calling back the next day, we received another representative who told us that the offer was an error and shouldn't have been put online. Our response was simple- That's your problem, we agreed with the other representative in good faith and we should not have to pay for an error on your end.
After waiting about a week for that other representative to look at the call logs (which he never found, by the way), he called back and told us that since we've been waiting for so long and he never found the logs, we could have all three phones for free. We already knew there was an upgrade fee of $18 that we would have to pay, that's fine.
Now, a month later, on our bill we have three charges of "One Time charge for Handset Upgrade Revenue" that amount to $199.00 each. That makes our total bill for this month a whopping $1000.
This is far from "free" that we were promised. I am hoping it's a mistake on their end, but if I call them up and they start throwing in all of these excuses and explanations for why a "free" phone isn't free, is there some sort of agency for Customer Fair Treatment or something that we can report them to, or is there legal action that we can take?
Please, if you have any other advice or tips, it is greatly welcomed.
Hope to hear a response.
-Proxin

Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!

Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App

Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?

File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.

evilgold said:
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
Click to expand...
Click to collapse
Interesting... I don't think the buyers' remorse thing would work, cause we have had the phones for over 30 days... and offering to give them back would be bad on our end because honestly, we love these new phones!
But yeah, the breach of contract you mentioned is a good point. We renewed our contracts so that we could get these phones, and if they take the phones back yet keep us locked in contract, I'm certain that the groups mentioned by the other posts (BBB and FCC) could help us out.
Andrew.Dodson07 said:
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Awesome. It makes me happy that there are companies who are willing to stick up for customers.
Superbovine said:
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
Click to expand...
Click to collapse
That Does make it look like less, haha. To clarify-
$199 x 3 = 600.00
+ 120.00 tax
+ 250.00 phone bill
+ 18.00 upgrade fee x 3
plus various charges
= $1000
Isira said:
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
Click to expand...
Click to collapse
Thank you very much. I hope either or both of these can help if the situation turns into something nasty.

I have to harass them to make sure they apply discounts or whatever, and they tried to wiggle out of my student discount when I activated my line...
Ah well. They're almost half the price of Verizon and my service is pretty good here.

We just called T-Mobile and a representative confirmed it was a mistake and dropped the charges.
We still have to wait until the next billing cycle to see for sure, but I think this has been resolved.
Thank you all for your advice and replies.
Best,
Proxin

uppppppppppppppppppppppppppppppp

yeah ://....happened to me a couple of times there..

Beware Mobiletechvideos!

I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.

A moment of silence for your friend's S4

axljohn said:
A moment of silence for your friend's S4
Click to expand...
Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app

shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.

hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped

My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."

xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
Click to expand...
Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet

Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:

I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.

jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
Click to expand...
Click to collapse
I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now

Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh

connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?

Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137

Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.

How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?

Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin

I just checked in with Collin are there any other order numbers anyone wants checked out?

connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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Click to collapse
#24107
Thanks.

Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.

connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.