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JUST RETURNED MY 6315 !!!! and I am soooo happy

I am so excited - I just returned my 6315 to T-Mobile - what a piece of crap. My t-Mo rep addmitted to me that they are having severe issues with the units. I just placed my order thru expansys USA for my new Blue Angel phone!!!! I can't wait !!!!
I also saw Expansys USA has the new "Magician" from HTC - I went for the mussle though - but I hear the "Magician" is supposed to have awesome audio however - anyone have any comments on the Blue Angel sound/speaker quality?

Whats wrong ith it?
Hi,
I have three Wallabies and one 6315. I think 6315 is a pretty good product. The bluetooth software is shaky but everything else seems to be fine (by WM2003 standards.)
For the US, at $500 I currently do not see a competing product bringing better value.
I would ask mysel why is it that this site focus on one manufacturer rather than the OS?

It is garbage, that's what is wrong...
I was very excited and bought one. The speaker was hissing (both phone and speaker phone). The speaker phone is so bad that it can not be used. I loved the wifi and battery life. I exchanged it. Sadly, same problems. I thought 3rd time would be a charm, this one actually kept hanging. I couldn't answer a second call, etc. Finally I decided to pay almost double the price for an imate pda2k. Still waiting eagerly.

i want to sell my hermes

hello everyone...
after 12 months of using my T-Mobile MDA Vario II (hermes) i got an offer for the new kaiser.
as i don't have any other use for my phone i want to give it to someone else. sure, i could keep it, but the only effect would be a change of the color because of the heavy dust-layer covering it after a few months
i thought about selling it on ebay, but as this forum helped me so much, and i just like this community, i wanted to know if anyone is interested in it here.
you know all those technical things about this phone, so i will just describe the differences.
currently a cooked rom from shaps is running on my phone, but i don't remember which release beceause after flashing shaps it just worked so fine for me, i never thought about flashing again
i also flashed the spl&ipl and the radio several times, so i just don't know about their versions either.
uhm... yes. it has some major scratches and damages all over it, so it doesn't look so good anymore, i would like to post some pictures here, but at the moment i can't find my camera i hope i can upload some photos after weekend, so you can see those "injuries".
but nothing is broken, just scratches and a bit of the color on the top buttons (messagin & web'n'walk) is mmissing.
i'll just post the pics in a few days.
technically the phone is absolutely intact. no scratches on the display, all pixels on the display are working, and all buttons too.
the charger is working, the charging port is working.
one other thing to mention is the headset, because i modified it so i can plug in any earphones i like to. so its basically the same headset, but instead of the hard-wired earphones a 3,5mm audioplug is coming out of the microphone-volume_adjustment-headset-box...
uhm...
what else to say... if anyone would like to have it, i would send it with all the stuff i got from tmobile, so i will ship it with the original packagin and everything that was inside.
some other important thing: i live in germany, but can ship everywhere, we just have to talk about postage.
so, that's it.
i would prefer if you would send me a mail, but pms and thread responses are also good
i hope i can give it away here, cause i really liked this phone and don't want to give to just "anyone" on ebay...
greetings
garfield

General XDA Disclaimer
Just a reminder, while XDA-Devs does currently allow users to post their devices & accessories for sale we do not back or endorse any of the transactions.
XDA-Devs specifically reminds you to take reasonable care in all on-line transactions where money changes hands.

I wouldn't mind to have it Im from Portugal, if u want I can pay the shipment

I wouldn't mind to have it Im from Portugal, if u want I can pay the shipment
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Click to collapse
i hope no one is misunderstandig me, but i can't give it away for free.
but i'm very flexible, if anyone wants to talk about the conditions (e.g. monthly rates, or whatever you want).
but as i'm a student, with no side job at the moment, you might understand that i can't just give it away for free...
as i haven't set any price, we can talk about every price
greetings
garfield

you have a PM my friend, i will be willing to purchase this handset from you
check your inbox at the top of the page
many thanks

[Q] Asus Worst Support Ever!!! What does it take to reach Lvl 2 or 3 support?

Ok, So I dont really start threads about complaining but I had to on this one. I had the most frustrating experience with Asus support today.
I'm having two issues one with audio and one with the dock both have been reported by MANY users.
Sound issue: The left speaker volume is much lower than the right
Dock Issue: Keeps diconnecting after a few seconds to a few minutes after using and has dropped wifi 3 times. turning off track pad has *SEEMED* to correct this.
So here we go. I call asus support and describe the issues I have and also tell the guy that a lot of other people I knew in user groups were having the same exact issue I had. His first question... "That's running windows 7 right? Are you Fu**ing kidding me???? The about the dock issue "Is the dock manufactured by Asus?" ARE YOU KIDDING????
So I tell him it's obvious he knows nothing about the product and I would like to speak to a supervisor or someone who actually knows the product. He puts me on hold coming back on the line every 2 minutes to tell me he is looking for a supervisor.. He transfers me.. it rings for like 10 minutes straight and disconnects me.. I call back ask for a supervisor right away, Same thing.. transfers me rings and rings and get cut off, call back a 3rd and 4th time. Same thing! Now mind you I have been doing this for about 2 hours now..
I finally get a supervisor on the phone after 5 calls and tell him the issues and he says they can only repair it.. Why should something brand new have to be repaired? you dont buy something brand new and expect that it needs to be repaired, if it does need to be repaired when it's brand new then it SHOULD just be replaced...
So fine, I ask about cross shipping, even offering my CC # as security, He says he cant do it. Fine.. I'm super pissed at this point. He tells me I would get an email with the RMA info in 3 minutes, it's been 15 and still no email.. Then I ask if they ship a prepaid box to send it back in.. Nope they dont even do that! Almost every company I have dealt with has at least sent as box to ship the unit back in.. In all my years I have NEVER had such a frustrating experience with support(and I have had many)
I love the TF, but because of the service I received and this issues I'm experiencing this will be the first and last asus product I buy again!
Great concept, great idea but major fail in QA and launch.. Like I said I usually dont start threads like this but I'm so frustrated!!
Please if you are experiencing the issue with your left speaker volume being lower than the right please call Asus and report it. if it is a sw issue like some suspect then then if a lot of people report it we might see a fix quicker.
If you are having an issue with the dock keep becoming unresponsive report that as well!!! They wont know there is a problem unless people complain about it. And these two issues I dont consider minor or nit picking..
ASUS SUPPORT #'s
US 1-888-678-3688
canada # 1-888-616-2787

I have the speaker issue you mention but it's not a dealbreaker for me. Hopefully a firmware update will correct it. If not, I can live with it. They already know about the dock issues and the next firmware is meant to address them.
While I'd hate to be kept waiting and have to chase up on a support line, that's the way it's been with all companies in my experience over the last 10 years or so. Usually outsourced to some place you can't understand what they are saying from their accent. The best way to get support nowadays is to go via their official forum because that way you air your issue in 'public' and usually that gets a response from the company.

Few things. First, they have 2 new tablet devices on the market, the Eee Pad (That's you) and the Eee Slate that runs Windows 7 so I can understand his confusion. He would also be required to ask if the dock is made by Asus due to third party products such as bluetooth keyboards as well as fakes.
Secondly, you would be surprised by just how many people try and return brand new products even though they fully function. By saying they will only repair it is a way to deter those who just want a new product because the box is slightly damaged or as a way to obtain a full refund if they dislike the product etc. It actually is an expensive process to pay for return shipping, restocking, refurbishing or even replacing a product.
I can understand your frustration but it's hard for any company to take on everyone's issues on a case by case basis. I do wish you good luck on getting your products fixed one way or another.

Calling low level techs wont do you any good with any company.

The sound issue is a known firmware issue (if you read the [info] thread on the firmware it list this as an open issue that will be resolved). There is nothing support can do until the software changes (surprise there isn't an equilizer that would allow you to set the shift manually).
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The dock is mostly likely a software issue (no clue why it impacts wifi). This is the negative of being on the bleeding edge.
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You have two choices - return it and wait for the technology to mature or live with it until it is fixed but chances are fixes will take a few weeks.
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I guess there are a few other choices - gripe to your blue in the face - give it a few weeks till you reach the end of the return period and then make a decision.
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From what I have read the dock issue is not hardware or at least specific to your instance of the dock.
-
It was like this with the P67 (read the threads on the various motherboards and bios isssues); it was like this with [pick your favorite bleeding edge technology].
-
In this specific case asus is fighting two levels of bugs/maturity. Their firmware/hardware AND honeycomb (which adds its own problem). While the speaker issue is likely asus issue it would not surprise me if the many of hte issues with the dock is honeycomb.

True story: Last week I cracked the face of my new Skagen watch being drunk and doing god-knows-what. I accidentally dropped it face down a couple of days later, and the weakened face completely shattered. I wrote Skagen asking them how much it'd cost to fix the watch, understanding it was non-warranty work and a result of my own idiocy. They wrote back and said they'd fix it for free, I just had to pay $9 S&H. I love their watches anyway, but now I'll never buy another brand.
Point is, I hate where customer service has gone these days. It's refreshing and shocking when a company goes out of its way to keep a customer rather than throwing up roadblocks to keep from helping them. I hope Asus gets it together on the tablet side. Simply rationalizing why they gave this guy a hard time is why it's gotten this way in the first place, no accountability.
*Old man-esque rant over*

jake21 said:
The sound issue is a known firmware issue (if you read the [info] thread on the firmware it list this as an open issue that will be resolved).
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Click to collapse
I better correct you there before this gets quoted everywhere. It's in my list of "things NEEDING to be fixed". I don't know if it WILL be fixed. Caps for emphasis there. The list at the top of my thread are the things that should be out in the next update.
EDIT: I've now changed my thread around to make it clearer for people, as there have been a few others misquoting it too.

Semi-related:
I purchased an Asus eeepc 1000HE when it launched about two years ago. It started making a terrible noise that I diagnosed as fan noise. A new fan was about $20 and I would have to void my warranty to replace it. I emailed Asus, telling them exactly what the problem was, etc. I had to pay to ship it to them, so I packaged it up and printed out a sheet with my name/info stating EXACTLY what the problem was. I also asked them to replace one of the rubber feet that had fallen off.
I got my netbook back about 10 days later with a note that said "technician heard grinding noise, replaced with (model number) refurbished hard drive". There was nothing wrong with my drive. I also noticed that the other rubber foot had fallen off/been ripped off, so the fool that was working on it just put a single foot in a bag and put it in the box. Didn't even bother to reattach it or fix the other one like I had asked. I ended up with a crappy refurb that is noisy, a still broken fan, and one less rubber foot. When I called to complain and inform them of their stupidity they told me I would have to pay to ship it back, and that I would get another refurb'd drive and hopefully a new fan. I ended up just replacing the fan myself, solving my problem. Should have done that in the first place :\
With all that being said, Asus customer service is TERRIBLE. The technician must have been an idiot, and as mentioned the outsourced phone support is annoying/time consuming to deal with. I have dealt with plenty of company's customer service in my time but Asus is tied with Philips (that's another story) for the worst.
I really hope that my TF doesn't have any problems because I would never want to deal with those idiots again.

Is any of the other companies better ? I've had great service from non-computer companies (similar to the guy's story about his watch). However, tech companies have been a crap shoot for me largely depending on the individual I manage to contact.
Two companies I've been very happy with (for service) have been g.skill and canon both of which have not only given excellent service but also detail technical information that demonstrate deep understanding of products (this is canon-usa; I've heard not so happy things about canon in some other markets).
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Oh well can't help with asus; can't defend them as i've never required service from them; but they've never screwed me over either (though the shipping policy is harsh and I'd probably avoid them had i realize prior to purchase).

graffixnyc said:
So I tell him it's obvious he knows nothing about the product.
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Click to collapse
You sounded kind of impatient here. He said the same thing about windows seven and pressing F7 to get to safe mode. I just patiently explained to him that we were talking about two different products.
Im coming on here to counter your experience: in dealing with my bricked transformer I've received awesome customer support including expedited shipping although still no cross shipping or prepaid but I wasn't worried about that.
In fact I even got a call from a technician (his personal cell #) and he told me about the progress they made in fixing the issue and he said if I ordered another TF and it experienced issues to call him back first thing.
Sent from my DROIDX using Tapatalk

jake21 said:
The sound issue is a known firmware issue (if you read the [info] thread on the firmware it list this as an open issue that will be resolved). There is nothing support can do until the software changes (surprise there isn't an equilizer that would allow you to set the shift manually).
-
The dock is mostly likely a software issue (no clue why it impacts wifi). This is the negative of being on the bleeding edge.
-
You have two choices - return it and wait for the technology to mature or live with it until it is fixed but chances are fixes will take a few weeks.
-
I guess there are a few other choices - gripe to your blue in the face - give it a few weeks till you reach the end of the return period and then make a decision.
-
From what I have read the dock issue is not hardware or at least specific to your instance of the dock.
-
It was like this with the P67 (read the threads on the various motherboards and bios isssues); it was like this with [pick your favorite bleeding edge technology].
-
In this specific case asus is fighting two levels of bugs/maturity. Their firmware/hardware AND honeycomb (which adds its own problem). While the speaker issue is likely asus issue it would not surprise me if the many of hte issues with the dock is honeycomb.
Click to expand...
Click to collapse
I too heard the sound issue was firmware related since so many people I know that have the tf are experiencing it, but there have been two people so far that have said the sound is the same level on both sides, running the same FW as I.
I'm not really upset about the issues, it's a first gen device so they are expected. What got me was the way I was dealt with by support. I work in it and have dealt with many vendors etc.. hell even moto sent me a prepaid box to ship the xoom back in. That's not really the big deal because it's only a few bucks, but it's the principle. I felt like I wasnt treated as a customer should be treated. I dont expect them to kiss my ass but be willing to work with me a little bit, dont make it impossible. I seriously got the run around by them. Every tech I got was a tech in training. When I was explaining the first call to either the 3rd or 4th guy(cant remember which) and saying that the 1st tech didnt know the product he said "I see" So then I asked the 3rd or 4th guy.. "So what OS is in the Asus eee pad transformer?" he was stumped and hesitated then heard him typing. And I then said "you see this is why I need to speak to level 2 or level 3 support or a supervisor, because I need to speak to someone who knows this product well and who can actually understand the product well enough to understand the issue I'm trying to report."
I love the product, I really do but at the same time the way I was given the run around today making 5 calls before I got a supervisor is not acceptable cs if you ask me.. that's what ticked me off the most..
oh well.. I finally got the rma email. Part of me wants to send it in asap and part of me wants to wait a couple of weeks to see if it is indeed a sw issue and will be fixed.
If it was a known sw issue by asus, wouldn't they have known about it when I called in? So I honestly was calling them with the hopes of getting confirmation that it was a sw issue, but the tech told me the opposite that it's a hw thing and that's why they are giving me an RMA..
I dont know. I dont nit pick about little things (creaking, a **little screen bleed etc...) but things like the dock keep disconnecting and sound coming more out of one channel to me are pretty big flaws
on a good note, when it's docked and closed it does feel nice in the hands and everything else except these two issues for me is great

I had some of the same issues with the L1 techs - lack of knowledge and escalation to a supervisor that just rang over and over for 10 minutes until I gave up and called back. I can understand L1 having issues with a brand new device like this -- I had to correct them repeatedly when they asked questions like "did you check the Windows services?". But I would think that, in the next few weeks, they should definitely be up to speed.
My own device is RMA'd and on it's way to California now (problematic touch screen and a smudge / bad pixel on the screen) and we'll see how it goes. If they at least fix my issues then I'll be satisfied. But if it comes back in the same shape it was in (or worse) then I will start yelling. So I have to wait and see what the outcome will be.
Not to defend Apple in any way, but one thing I have to say about them is that they do have very good customer support. But of course you pay a premium for that.

I actually also called today because my brand new transformer has pretty bad light bleed. The rep i talked to said he had never heard of that before in his life. I realized i was just talkin to a moron and hung up. I hope ill get a better rep next time i try calling. There will always be a some clueless people working customer service.
Sent from my Transformer TF101 using Tapatalk

I worked for a hardware company doing technical support for several years.
Believe me, they put stuff out there and don't bother to train their support staff on it. Happens all the time. Or we'd know about it, but they would drag their feet for MONTHS before we got any real training. Of course, by then we had learned enough through supporting it that the training was only somewhat helpful.

Just throwing my own unrelated out there... bought an asus 26 inch monitor two years ago, it had a black speck of dirt trapped between the screen and plastic shielding.. anyways I called, sent it in. I got my unit back (I knew it was mine because of some surface scratches I had on my unit) with the dirt removed. I have to say i was impressed.
Sent from my Transformer TF101 using XDA Premium App

Come to think of it.. I wonder if that "supervisor" I spoke to was really a supervisor at all.. Because when he was telling me they would do a RMA for me and I asked about cross shipping he put me on hold for a few minutes like he had to go find out if that was an option. If he was a supervisor wouldnt he have known if that was an option or not? Anyway, I have sent an email to two people in public relations and that Eric liu guy that was here on the forums. I also filed a complaint with the better business bureau. Not for the issues I have with the product but the terrible customer service I received and was given the run around. And when I asked for people's names they only gave me fist names, no badge numbers or last names. It was really just one of the worst tech support/cs issues I've ever had. those phone calls were like something out of a nightmare

graffixnyc said:
I also filed a complaint with the better business bureau.
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You (and anyone else who gets support run-around) should contact The Consumerist website. The BBB has no real teeth anymore but The Consumerist has a wide enough reach to publicly shame the company into fixing issues which is often the only way to get them to respond these days (unfortunately).

Well, I had many RMAs with Asus b4, my motherboards are all Asus. IMHO, the L1 Techs are just normal CSR without any knowledge abt their products. They just simply check your serial # and issue RMA. I always pushes them to give me a returns Fedex shipping label and sometimes I got it. Probably it's depend how many times the product had "RMAed" . So usually I 'll want to speak to the L3 Tech in CA, rather those @ Indiana. L3 are the one who can give u the replacement and fast shipping. Probably the TF don't have those premium warranty offers.

rogconnect said:
Well, I had many RMAs with Asus b4, my motherboards are all Asus. IMHO, the L1 Techs are just normal CSR without any knowledge abt their products. They just simply check your serial # and issue RMA. I always pushes them to give me a returns Fedex shipping label and sometimes I got it. Probably it's depend how many times the product had "RMAed" . So usually I 'll want to speak to the L3 Tech in CA, rather those @ Indiana. L3 are the one who can give u the replacement and fast shipping. Probably the TF don't have those premium warranty offers.
Click to expand...
Click to collapse
How do you reach level 3 support? When I was talking to the L1 tech and asked for a supervisor or lever 2 or 3 support he never mentioned getting me a higher level agent

this is kinda typical for most tech companies.. L1 support is always crap..no surprise...
as an engineer works for Netgear myself (we occassionally fill in the role of L3 support), I totally understand your frustration as I always feel the same when talking to these guys.. they just have no idea what they're talking about..
however if you think about it again..it's not really their fault...they have to support hundreds of products so you can't really expect them to answer everything...and they don't really have any power to make decisions for refund, pre-paid delivery label, etc..
the best thing you can do is to ask for a L2/L3 support who really understands the product you are talking about

This is how Microsoft Support is.

I just wanted yo to know how bad the Microsoft support is. It's totally unacceptable.
Here is all my case summarized:
JAN - 5: My Microsoft Surface Pro 3 has a factory defect. 2 white spots on the screen, they are quite annoying. It is not my fault, I saw several surfaces with light leakage over the Internets.
I Contact Microsoft and they are REALLY kind, they don't put any objection, and they tell me to send my surface and they will send me a replacement. Awesome.
JAN - 6: I send my Surface to Microsoft. UPS takes it, no problem, they make me a package and help me with everything (Actually Mail Boxes Etc. does). Very good.
JAN - 9: Microsoft Germany tells me that they are sending my replacement. It's a bit on timing limits regarding what they told me, but I understand, it's ok. I get my UPS ship number, but I don't check since I just trust them.
JAN - 13: I receive my package. It's EMPTY. Nothing inside. The security red belt is cut, which looks like someone stole it. I really don't mind, It's not my fault, and my provider, Microsoft, should solve this. If it's UPS fault is not my problem, I didn't choose them, I didn't pay them.
After contacting Microsoft they see I'm angry, and They try to flatter me saying that now I'm high priority and more stuff I believe is stupid since it's not true.
Actually they sent me a mail which is a template as a personal mail, and they forget to fill some <enter issue here>. REALLY HORRIBLE.
But well, now I have to wait for 8-15 days to clear the investigation. That is really wrong.
Dear Microsoft, if you lost my Surface, send me one RIGHT AWAY and then solve the case, I don't give a **** about your really bad logistics.
But OK, I accept. And then I wait, and wait, and wait.
UPS calls me and make me clear and quick that they will try to solve this as soon as possible. I think UPS is doing the right thing.
JAN - 16: Surface Care Team send me a mail. They don't know anything yet. OK. I don't care.
JAN - 20: Seven days later, they decide to send me another device. They "received" the trace results, but they don't inform what happened. I reply right away asking some questions. They don't answer any of them, they don't want to tell me what happened. Nice caring team.
They tell me I will receive my Surface within 2-3 days over night priority. Good. It looks it's ending happily. At least I'll have a new Surface wink emoticon
JAN - 25: I keep looking at the shipping trace on UPS. They only say "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." So after a week, they didn't even receive the package. What the **** are you doing, Microsoft? are you kidding me?
JAN - 26: I call Microsoft. This is not admissible. They play the same game again. "You are a priority now, we understand this is not acceptable". I DON'T GIVE A ****. I miss my Surface, I use it a lot, and I don't have it for already 21 days. I think that's too much time for something that is not even my fault from the beginning.
Now the cycle started again. They ask for my patience. They say my package will arrive in 2-3 days (again). Meanwhile, the UPS trace system keeps saying that they don't have the package.
I think this is unbelievable.
This is horrible, I spent the last 4 or 5 months saying that Surface pro 3 is the best device you can buy in your life including phones, computers and whatever. I was really excited about Windows 10, I was thinking about moving to Windows mobile phones in a year or 2. I even thought about buying an Xbox One (And the people that know me think that's a really huge change for me) because I think Microsoft is doing really good with the system integration and unification. But if the support service is like this, I cannot accept it, I cannot embrace the new Windows philosophy, I just cannot do it. And it makes me REALLY sad.
Click to expand...
Click to collapse
This is my last chat I had with them, today, JAN 30: https://docs.google.com/document/d/1vxHlIXpHmrD7YQ-6GHzVb_dNLGlm2BozYhTBMvJ_Xow/edit?usp=sharing
I just wanted to let you guys know about how amazingly horrible the support is.

Try going to a MS store next time, if you can. Service there is excellent.

[RANT] The current state of Sony in India (and world), and why they can't sell any

Let me start off by saying, I am a looooong looooong time Sony fanboy. I have the following mobiles -
X10, S, Z, ZR, L, Z1, Z2, Z1c, Z3, Z3c, Z1tab, Z2tab, Z5, XZ, along with Smartbands SWR10 and SWR12, Smartwatch 2 and 3.
Out of these more than half, I got from Sony Mobile, Sweden, as I have been an active contributor to Sony Open Source (github.com/sonyxperiadev) and worked on CyanogenMod for Xperias.
On 30th April 2017, I bought a Mineral Black Xperia XZ from Amazon India.
On 6th June 2017 (just a month from purchase). The device goes dead. Just plain dead. Put it on charge overnight, nothing worked. It just won't turn on.
So on 7th June 2017, I take to a Sony Authorised Service centre. In India, F1 Info Systems is a Sony Service partner, and I take the phone there, they do some preliminary investigation, and report to me that since the unit is dead, they need to send it to Sony India, Okhla office for repairs.
I get a service id and a work order - W117060700429.
I am told it can take up to 10-to-15 working days for this to get resolved.
Fine. I wait.
I wait till 20th June 2017. And then try to call the service centre. The service centre neither picks up the call nor do they answer emails. I check the status on http://servicetrack.rms.sony.co.in/ and it says the device 'is under repairs' . I give call on Sony's toll free customer service number, the representative tells me it'll take 2-3 more days, and he cannot tell me anything more.
I wait again.
2-3 days later, I write a mail to [email protected], and the reply next days is the same - "it is under repairs, please wait".
I wait again, and after some more days on 28th June, I again call, and mail. Same response. They have no clue except 'it is under repairs'. I send a harsher email, saying this is hardly the kind of response I was awaiting, and I need more information than barely 'it is under repair'.
I get another email back in response, which promises that someone will call me to share further info and escalate the matter within 48 hours. I wait 72 hours. No calls received.
I call again, and once again the person on the other end has NO INFORMATION WHATSOEVER other than 'it is under repairs'.
So here it is, now, 10th of July, more than 30 days since the device was submitted for repairs, and I am left on the lurch, without any information and having been treated the worst possible way a customer can be treated.
Until this day, I had been an ardent follower, supporter and fan of Sony products. All my headphones, fitness trackers, music players, gaming console - have come from Sony. Everyone in my extended family buys Sony, because I don't let them buy anything else. But I guess people learn from their experiences. I always wondered why Sony is unable to sell phones well, and the answer is pretty clear to me now.
I will wait for 45 days since the deposit date (7th Jue 2017), before I proceed with legal proceedings against Sony Mobile at the Consumer Redressal Forum of India, and I hope I'll get some positive response from there. Because I spend Rs. 37000 on a premium flagship device, which went dead 1 month from purchase, and now has been at the service centre for more number of days than it has been with me.
For anyone reading this post. Take it from a person who has used only Sony Xperia mobiles in the past 5 years - stay away from Sony. The company has no future.
(I will edit this post if there is a positive resolution to the problem)
EDIT: My phone was finally replaced (40 days after it was submitted for repair). It has been over a year now using the replaced phone and it is working pretty well.

From my multiple experiences with sony repairs, Sony Australia & New Zealand and pretty good.
Although I do agree, Sony's phones are just becomming the same sadly, still no Camera RAW support, no AMOLED display yet.

Not sure what is with all those stupid decisions and less than stellar customer service from Sony,
but they definitely need to up their game.
Perhaps even replace their CEO (or what his / her title is),
the current one doesn't seem to have a distinct vision for Sony smartphones ...
Having the only compact high performance, high class smartphone might be great but it can only carry you for so long until the others catch up or supersede you ...
They have excellent hardware (cameras, sound equipment, DSEE HX and other unique offers) but if those don't get refined, improved upon - merely only resting on the laurels is clearly way too little nowadays,
then there's the missing RAW cam picture support, the subpar camera processing compared to other phone manufacturers who even use the same camera module from Sony (!) but manage to outshine Sony
by offering superior software on many levels.
Don't get me wrong, I don't claim that Sony is only bad, they have brilliant programmers, engineers, inventors, etc. (take a look at e.g. the custom scheduler changes they've implemented for the Z5 and the other custom stuff they come up with),
there's someone needed at the top of the company (or even among the subgroups in the hierarchy) who can inspire and push everything forward ...

as far as i know if they are unable to repair the phone in 15 days they must give u a new one...my friend had a Z1 and he went to sea water and of course phone died completely but they gave him a new device after 15 days not beeing able to fix.also i replaced two xperias already....z2 had problems with display and broken camera button and they gave me a new device...and for the z5 i also had some issues with heating and signal loss they again gave me a new device but to acheive that u really must go there personaly and act like mad Max...trust me! )but yea at the end there support is at lowest point it can get...very shame for Sony

This deserved an update, that I never gave. Yes the phone was, finally after 40-45 days, replaced, and I was given a new unit.