Yesterday I accidentally drained my phone. I put it on charge, the next day I turned it on, but it went into boot loop. It tried to start maybe 5 times, and went into recovery. After selecting the language a strange message popped up: "kindly reminder
system error, after selecting language, please select Online update(keep data) to reover system, thanks!" (There is no such option in the recovery, only wipe, reboot and shutdown)
My 8T was with locked bootloader, last stable OTA update(13.0), no modifications.
I've had the phone discharge a couple of times before, and in all cases it was OK, just started up as normal.
But this is the first time I've had it drained on new update.
Is there any way to fix it without wiping data? I am currently in a country where there is no oneplus service center, and sending the phone to another country would be problematic for me.
I was able to dump the partitions in EDL mode, but I can't flash them. Can I use the MSM tool to simply update the phone without erasing the data?
Any help would be appreciated.
penguineer said:
Yesterday I accidentally drained my phone. I put it on charge, the next day I turned it on, but it went into boot loop. It tried to start maybe 5 times, and went into recovery. After selecting the language a strange message popped up: "kindly reminder
system error, after selecting language, please select Online update(keep data) to reover system, thanks!" (There is no such option in the recovery, only wipe, reboot and shutdown)
My 8T was with locked bootloader, last stable OTA update(13.0), no modifications.
I've had the phone discharge a couple of times before, and in all cases it was OK, just started up as normal.
But this is the first time I've had it drained on new update.
Is there any way to fix it without wiping data? I am currently in a country where there is no oneplus service center, and sending the phone to another country would be problematic for me.
I was able to dump the partitions in EDL mode, but I can't flash them. Can I use the MSM tool to simply update the phone without erasing the data?
Any help would be appreciated.
Click to expand...
Click to collapse
Try changing boot slot with
fastboot --set-active=other
TheNewHEROBRINE said:
Try changing boot slot with
fastboot --set-active=other
Click to expand...
Click to collapse
Hi! Unfortunately I have already tried this, switching slots is impossible with the bootloader locked...
After long-long research i think there is no way to fix that properly.
Now, i dumping whole phone (painful process, freed 260GB of space on my PC...) and after unlocking will try flashing userdata back.
penguineer said:
After long-long research i think there is no way to fix that properly.
Now, i dumping whole phone (painful process, freed 260GB of space on my PC...) and after unlocking will try flashing userdata back.
Click to expand...
Click to collapse
I don't think it will work. Userdata is encrypted and the key changes everytime you factory reset (although I don't exactly know what counts as a factory reset).
TheNewHEROBRINE said:
I don't think it will work. Userdata is encrypted and the key changes everytime you factory reset (although I don't exactly know what counts as a factory reset).
Click to expand...
Click to collapse
Yea, i heard about that, but i have no choice.
Related
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
My stock Nexus 5 hardlocked today while attempting to connect to a wifi network. Upon restart, the boot-up animation took longer than usual, then displayed the 'Optimizing Apps' screen (which is not typical). It completed optimization on 5 apps, claimed to be starting Android, and then reset back to the boot-up animation, continuing the same cycle.
Unsuccessfully tried to boot into safe mode, although I can access Recovery Mode. Wiping system cache did not help. Installed ADB/Fastboot and sideloaded the original OTA without any improvement.
At this point, I'm hoping for either another path to get the device to boot or a way to extract some critical data (SMS, docs, etc.) off the device before doing a factory reset.
If the bootloader is unlocked, you could try flashing TWRP, booting into TWRP, and pulling off the data.
audit13 said:
If the bootloader is unlocked, you could try flashing TWRP, booting into TWRP, and pulling off the data.
Click to expand...
Click to collapse
Sadly no, fully stock phone.
Gave up and pulled the trigger on factory reset. We'll see if it helps.
On the plus side, this incident has motivated me to unlock and root my phone, hopefully expanding my options for the next time this happens.
Yup, an unlocked bootloader is definitely a plus in these situations.
I always unlock the bootloader unless it voids the warranty on the phone. Once the warranty is over, I unlock it if possible.
Factory reset seemed to work. Now unlocked and rooted!
I really need help! Friend was messing with my phone and selected to factory reset it. I quickly grabbed it away but it already began to reboot, however I did not let it reboot. I forced it off.
Any chance I can still stop the factory reset process? I have TWRP installed but seem to be getting the factory reset splash screen when I hold volume down+power.
Has the damage been done, or not yet? Please tell me there's a way to bypass the reset. I do not have a removable battery.
Get to recovery mode and backup your phone and reboot. That's the last option I guess
Seagold said:
Get to recovery mode and backup your phone and reboot. That's the last option I guess
Click to expand...
Click to collapse
How do I enter recovery without the factory reset from starting?
MasterZii said:
I really need help! Friend was messing with my phone and selected to factory reset it. I quickly grabbed it away but it already began to reboot, however I did not let it reboot. I forced it off.
Any chance I can still stop the factory reset process? I have TWRP installed but seem to be getting the factory reset splash screen when I hold volume down+power.
Has the damage been done, or not yet? Please tell me there's a way to bypass the reset. I do not have a removable battery.
Click to expand...
Click to collapse
If you turned off, you already stopped it. It will not try to continue when you reboot the device. But, there is no way to know if anything was wiped or not, until you reboot the device and find out. If it wiped anything, it's gone, unless you can use any of the various data recovery programs on PC to recover the lost data, if it is possible to retrieve it.
Sent from my LGL84VL using Tapatalk
Droidriven said:
If you turned off, you already stopped it. It will not try to continue when you reboot the device. But, there is no way to know if anything was wiped or not, until you reboot the device and find out. If it wiped anything, it's gone, unless you can use any of the various data recovery programs on PC to recover the lost data, if it is possible to retrieve it.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
I heard that the factory reset is "locked" into your phone as soon as it turns off, but it doesn't begin the process of wiping until after the first boot. I think I have partially confirmed this because when I try to boot, I get the android updating splash screen, which I guess means it is about to wipe. I force it off as soon as I see that screen, but before the phone has time to officially begin any process, so I am unable to boot into android or recovery.
Is there a way to mount my internal partition to my PC without turning the phone on, like through fastboot?
MasterZii said:
I heard that the factory reset is "locked" into your phone as soon as it turns off, but it doesn't begin the process of wiping until after the first boot. I think I have partially confirmed this because when I try to boot, I get the android updating splash screen, which I guess means it is about to wipe. I force it off as soon as I see that screen, but before the phone has time to officially begin any process, so I am unable to boot into android or recovery.
Is there a way to mount my internal partition to my PC without turning the phone on, like through fastboot?
Click to expand...
Click to collapse
The reset was already started, you originally interrupted it before it could "finish" the "wipe" then, when you rebooted, it is starting the "reload" process(android is upgrading) where it loads the system and whatever personal data is still there, if any personal data remains from the interrupted wipe.
As I said, all you can do now is let it finish booting, then use data recovery software to hopefully retrieve your lost data, or take it as a learning lesson if the data is irretreivable.
Sent from my LGL84VL using Tapatalk
Hello,
Anyone else having problems after this update? I did it now and my phone does not start anymore. Or at least it hangs in the loading screen with the red and 2 white dots.
I shut it down with power and vol + twice but with no effect. It does not react on the power cable being inserted. When it's powered off and I insert the cable it starts to the loading screen, currently showing 14 %.
How to solve this?
Thank you!
I can boot into recovery or fastboot. Not sure how helpful that is though.
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
dewa5227 said:
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
Click to expand...
Click to collapse
But how can I save my data? I mean when I'm in recovery I have to enter the password before, so the data gets decrypted. But with USB attached I can only see 5 files on my desktop computer.
I emptied the battery and loaded it fully, then restarted. After a long time it say "This device has entered an unstable state. Please try rebooting your device using the exit button below..." and so on.
I hope a data recovery company isn't the only solution.
Also, is there no way to repair it? Like running the update again or something?
Why is there no „apply update from adb“ option in the recovery menu of OnePlus? Apparently I could have used that to backup all my data from the phone.
I tried wiping the cache partition without success so far.
So did Android squeeze security so much that not even the owner can save his data in this status now anymore? A bit sad when they themself break the phone with an update then.
What about these recovery services that also recover data from harddrives? Do they break the phone when they do their thing?
Hey everyone my A22 has been in a boot loop for a few days now today I used Odin and downloaded firmware from samfw checked the model number + csc etc then ran download mode and started Odin it took a few minutes then my phone rebooted and Odin showed a green box saying pass and log said successfull so thought it was done then sadly it’s still in a boot loop the issue is I want to keep my data so I’m trying to avoid factory reset and have seen people be successful with Odin for similar thing so don’t want to give up just yet but there is not much hope anymore so just reaching out as a last resort
Note : whenever my phone did boot up the odd time I would enter my pin then android starting would load but it would never load up I would get a pop up saying “ serious software issue detected “ with 2 options either not now or check for update both options do not give me any luck and just boot loop after 30 seconds it’s rare to get this as most reboots it just bootloops
ThePhoneGuyy1 said:
Hey everyone my A22 has been in a boot loop for a few days now today I used Odin and downloaded firmware from samfw checked the model number + csc etc then ran download mode and started Odin it took a few minutes then my phone rebooted and Odin showed a green box saying pass and log said successfull so thought it was done then sadly it’s still in a boot loop the issue is I want to keep my data so I’m trying to avoid factory reset and have seen people be successful with Odin for similar thing so don’t want to give up just yet but there is not much hope anymore so just reaching out as a last resort
Note : whenever my phone did boot up the odd time I would enter my pin then android starting would load but it would never load up I would get a pop up saying “ serious software issue detected “ with 2 options either not now or check for update both options do not give me any luck and just boot loop after 30 seconds it’s rare to get this as most reboots it just bootloops
Click to expand...
Click to collapse
Try booting into stock recovery and wipe the cache partition but do not factory reset then try rebooting into system.
If this doesn't work then you'll probably have to factory reset whether you want to or not, your original bootlooping issue could have been because your internal storage is too full. Android requires a minimum amount of free space in order to boot, if storage is full, it can't boot.
Droidriven said:
Try booting into stock recovery and wipe the cache partition but do not factory reset then try rebooting into system.
If this doesn't work then you'll probably have to factory reset whether you want to or not, your original bootlooping issue could have been because your internal storage is too full. Android requires a minimum amount of free space in order to boot, if storage is full, it can't boot.
Click to expand...
Click to collapse
Hey thanks for the reply this seems the most reasonable option as I got a different recovery menu with the option to wipe app data so by sounds of it this is my best option to try and if no luck then I guess there’s nothing else just a shame because some apps I need the data but end of the day it’s a lesson learned to take storage and back ups a lot more serious next time