Related
Alright. This is a 100% stock Nexus S- nothing "development" wise was done to the device, no system tools installed that could cause issues, basically nothing but basic apps loaded on the device.
It just started today. I was working on my bf's Vibrant (another, more successful story) and grabbed my Nexus and hit the power button and it did not turn the screen back on. Holding the power button down did not reboot the device, and none of the buttons would light up or function.
So, I pulled the battery. Now every time I try to boot, it hits the "Google" screen and stays put. I left it alone for 5 minuets hoping it would finish booting and nothing. The soft buttons will light up, and if I touch them they register the touch but it does not help the phone to boot.
I do know that the phone was basically dead right before this happened, and at first I thought it was just dead. However, its been on the charger for at least 30 minuets- which should have given it enough of a charge to boot up, and still nothing.
What could cause this issue?
I did install a couple of new applications today, and I know the market updated a bunch of them but they're all apps that I've had on several phones (minus the two new ones today) and have never had an issue with any of them. The two new ones I downloaded were OS Monitor, and a 2G/3G toggle for hopes of improving some battery life.
But those are the only two things I've done differently. I've only been using the phone for a week but I haven't had any problems at all, before this.
Now- if worst comes to worst I can seem to get into the bootloader, and through that, stock recovery. So I can try to do a factory reset and wipe cache but without a backup I really kinda hope thats a last resort.
Please help, and let me know if you need any more information.
Thank you!
I understand that you're fully stock which I assume means you have a locked bootloader (everything I say from here on out assumes as such)? First, I'm going to also assume that you didn't update to 2.3.3? If not, then follow the steps in this guide to boot into a custom recovery and from there go to backup and restore and do a NANDroid backup. Now go to mounts and storage and mount USB storage (or whatever its called, don't have my phone right here). Plug your phone into your comp and copy over whatever you'd rather not lose from your SDcard (just in case you have to wipe). Now download the 2.3.3 update from here and put it on the root of your SD card. Now go back and flash this. Reboot and see if you're golden. If so, great, if not try a factory reset.
If that doesn't work go through the steps again to boot into a custom recovery, you might have to unlock your bootloader and wipe all your data (again) and restore your backup and try doing a factory reset with that. Don't worry about unlocking the bootloader, it can be relocked with a simple command and it won't wipe anything to relock it.
Here is the command just in case:
Code:
fasboot oem lock
I got all the way to having clockwork recovery booted up on the phone, but nothing would mount. Everything gave me an error, and factory reset froze...
I don't think there is anything I can even do from here, is there?
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
I am stuck on the Decyption screen where it says "To start Android, enter your password". I have seen a few threads about this issue but they managed to solve the issue by reflashing or re-unlocking the bootloader. However, I am unable to do any of these things.
I have been on ViperOneM8 for quite a long time now and everything was working fine. I unlock my screen by swiping up on the screen while the screen is off. Felt the vibration to unlock but the screen stays blank. Had to force reboot it to make it work again. A few days later, this exact same issue happened again, but before I was able to reboot the device, it rebooted on its own and went into the said decryption screen. I enter a random word for password and it says, password is correct but data is corrupted; must factory reset to use phone.
Alright, so I have factory reseted, nothing happened. It wiped my data and sd card, same decryption screen.
I've used the bootloader to flash a stock android, I remember it succeeded but restarted to the same screen.
I've used twrp to re-flash multiple roms, all succeeded, restarted to same thing.
I've wiped data, full wipe, you name it, restarted to same thing. Once it reboots it would show the ViperOne boot, so something isn't wiping.
I even went into the phone's data and manually deleted everything in internal storage with my pc, restarted the phone, same thing. Checked the internal storage again, everything that was there got restored.
I've used adb and fastboot to push data, same thing. I've used the dottat .exe installer, goes through the entire process, reboots... same thing.
I've tried reflashing another recovery, success, but it boots into the same recovery.
I've tried doing the SuperCID and going through htcdev to unlock the device again, but it fails when pushing the key. SuperCID also resets whenever I restart the device. I've tried locking the bootloader with fastboot but that fails.
One thing I couldn't do is boot into the RUU mode. 'fastboot oem rebootRUU' doesn't seem to work for me. It reboots the device but boots up and goes into the decryption screen.
When I try the 0P6BIMG with bootloader, it seems to restart before completing the installation now. But I remember it went through successfully before, but still boots into the decryption screen.
It seems like no matter what I do, the phone restores itself to the previous state that it's in. That or nothing is actually affecting the data.
I am at a lost of what to do. I feel like maybe it's a damaged hardware but at the same time I am unsure. Anybody have any suggestions at all?
kyuuku said:
I am stuck on the Decyption screen where it says "To start Android, enter your password". I have seen a few threads about this issue but they managed to solve the issue by reflashing or re-unlocking the bootloader. However, I am unable to do any of these things.
I have been on ViperOneM8 for quite a long time now and everything was working fine. I unlock my screen by swiping up on the screen while the screen is off. Felt the vibration to unlock but the screen stays blank. Had to force reboot it to make it work again. A few days later, this exact same issue happened again, but before I was able to reboot the device, it rebooted on its own and went into the said decryption screen. I enter a random word for password and it says, password is correct but data is corrupted; must factory reset to use phone.
Alright, so I have factory reseted, nothing happened. It wiped my data and sd card, same decryption screen.
I've used the bootloader to flash a stock android, I remember it succeeded but restarted to the same screen.
I've used twrp to re-flash multiple roms, all succeeded, restarted to same thing.
I've wiped data, full wipe, you name it, restarted to same thing. Once it reboots it would show the ViperOne boot, so something isn't wiping.
I even went into the phone's data and manually deleted everything in internal storage with my pc, restarted the phone, same thing. Checked the internal storage again, everything that was there got restored.
I've used adb and fastboot to push data, same thing. I've used the dottat .exe installer, goes through the entire process, reboots... same thing.
I've tried reflashing another recovery, success, but it boots into the same recovery.
I've tried doing the SuperCID and going through htcdev to unlock the device again, but it fails when pushing the key. SuperCID also resets whenever I restart the device. I've tried locking the bootloader with fastboot but that fails.
One thing I couldn't do is boot into the RUU mode. 'fastboot oem rebootRUU' doesn't seem to work for me. It reboots the device but boots up and goes into the decryption screen.
When I try the 0P6BIMG with bootloader, it seems to restart before completing the installation now. But I remember it went through successfully before, but still boots into the decryption screen.
It seems like no matter what I do, the phone restores itself to the previous state that it's in. That or nothing is actually affecting the data.
I am at a lost of what to do. I feel like maybe it's a damaged hardware but at the same time I am unsure. Anybody have any suggestions at all?
Click to expand...
Click to collapse
Sounds like you have one of the few that have been popping up where the entire phone becomes write protected.
Before running the ruu run the following fastboot commands.
Fastboot oem task 28
Fastboot oem task 29
If any errors re-run the command.
Then run ruu.
dottat said:
Sounds like you have one of the few that have been popping up where the entire phone becomes write protected.
Before running the ruu run the following fastboot commands.
Fastboot oem task 28
Fastboot oem task 29
If any errors re-run the command.
Then run ruu.
Click to expand...
Click to collapse
I tried those commands and it looks successful, but once I rebootRUU it would just reboot and load to the decryption screen again.
I also tried the 0P6BIMG method after those commands, no luck.
kyuuku said:
I tried those commands and it looks successful, but once I rebootRUU it would just reboot and load to the decryption screen again.
I also tried the 0P6BIMG method after those commands, no luck.
Click to expand...
Click to collapse
Sounds like your phone did end up write protected. You need a new motherboard.
The ones I have seen like this don't even allow you to lock the boot loader or turn s back on either.
dottat said:
Sounds like your phone did end up write protected. You need a new motherboard.
The ones I have seen like this don't even allow you to lock the boot loader or turn s back on either.
Click to expand...
Click to collapse
Ahh that's too bad. It was what I expected though.
Thank you anyway for the help!
Urgent help reqd
randomly my nexus 5 restarted
google came on screen and now only those four animated circles are showing up and the phone doesnt go further
went in bootloader but cant wipe cache, cant format, or anything else from there.
usb debuggng must be off as far as i remember
trying to flash through sdk manager. have downloaded image. but stops at "waiting for device" in cmd and it doesnt go any further than that. even tried doing it manually through cmd.
when the phone is connected it is showing the drivers but it isnt installng and can see the yellow exclamation.
manually downloaded the drivers and tried installing manually but shows drivers are up to date.
uninstalled driver and reinstalled but same issue. it is connected to usb 2.0.
now how do i get it to work?
I have tried all the options i could search for on this forum but none of them solved my issue.
Is the bootloader unlocked?
How do i check that?
Ok got it
It is locked
How do i unlock?
I checked some unlocking bootloader threads but they all require usb debugging to be on.
My phone is not starting at all so i cannot do that
How do i go about it now
Tried nexus root toolkit. It isnt detecting the device.
Unlocking will wipe you device.
Google themselves have a guide on how to flash, not sure why you are using toolkits.
Also, you will wipe your device, if you haven't already. Make sure you have the right drivers, make sure you get the device to come up under "fastboot devices"
Already tried all methods mentioned by google or xda.
If you read my initial post my phone is not getting detected as well but shows installing drivers when connected but the installation fails.
Manually install the correct drivers.
Tried that but i get the error that you already have latest drivers. But its not detecting the phone
Try removing the drivers and reinstalling
Also, try different USB ports and cables.
Did all of that a number of times. Still no luck
Other phones are getting connected and detected just fine.
useruser12 said:
Urgent help reqd
randomly my nexus 5 restarted
google came on screen and now only those four animated circles are showing up and the phone doesnt go further
.
Click to expand...
Click to collapse
Hi all, i have a similar problem
this morning my n5 boots into "optimizing apps", but stops when reach around 15/20 apps and reboot (3 or 4 times)...
Now, only keeps in android animation like useruser12.
I can see my data in TWRP, battery 95%...
I wipe cache/dalvik... nothing
I reflash the kernel (ElementalX 6.17), still nothing
Any ideas?
PS: latest news. After make a backup, I made a factory reset and restore a system-boot-cache partition from old backup. Now the phone boots but i hate lose all my data xD. I want try to solve my problem using my "corrupted" backup for avoid losing data. If that fails, I can always restore this functional backup. Any ideas again?
Used the nexus root toolkit.managed to unlock bootloader but immediately the device reboots and goes into the bootloop again.
Tried the flash stock + unroot function as well which detected my factory image and everything went smooth till it came back to unlocking the bootloader and rebooting the device after that and again went into the bootloop
Though i have installed the drivers, on reboot windows 7 automatically starts installing the mtp usb device driver but fails. Manually downloaded the drivers and installed as well.
Still its not worked and whatever i do it comes back and get stuck at the bootloop.
Any expert can give a solution? Thanks
After unlocking the bootloader, does the bootloader relock when the phone is rebooted? If it does, the memory chip is defective.
Phone doesnt reboot completely.goes into a loop after the google logo and doesnt go further.
If i switch off the phone midway here without it booting up and then restart the bootloader then its locked again.
But what i read was that the process of complete reboot needs to finish and i need to turn on usb debugging. So is it because of that the bootloader locks again?
Anyways, this what im facing
Dalamar666 said:
Hi all, i have a similar problem
this morning my n5 boots into "optimizing apps", but stops when reach around 15/20 apps and reboot (3 or 4 times)...
Now, only keeps in android animation like useruser12.
I can see my data in TWRP, battery 95%...
I wipe cache/dalvik... nothing
I reflash the kernel (ElementalX 6.17), still nothing
Any ideas?
PS: latest news. After make a backup, I made a factory reset and restore a system-boot-cache partition from old backup. Now the phone boots but i hate lose all my data xD. I want try to solve my problem using my "corrupted" backup for avoid losing data. If that fails, I can always restore this functional backup. Any ideas again?
Click to expand...
Click to collapse
Lucky that you could do a factory reset. I wasnt even able to do that from the bootloader.
useruser12 said:
Lucky that you could do a factory reset. I wasnt even able to do that from the bootloader.
Click to expand...
Click to collapse
Sorry, i did it via TWRP.
If the bootloader relocks itself upon reboot, it's the memory chip that is damaged.
I really need help! Friend was messing with my phone and selected to factory reset it. I quickly grabbed it away but it already began to reboot, however I did not let it reboot. I forced it off.
Any chance I can still stop the factory reset process? I have TWRP installed but seem to be getting the factory reset splash screen when I hold volume down+power.
Has the damage been done, or not yet? Please tell me there's a way to bypass the reset. I do not have a removable battery.
Get to recovery mode and backup your phone and reboot. That's the last option I guess
Seagold said:
Get to recovery mode and backup your phone and reboot. That's the last option I guess
Click to expand...
Click to collapse
How do I enter recovery without the factory reset from starting?
MasterZii said:
I really need help! Friend was messing with my phone and selected to factory reset it. I quickly grabbed it away but it already began to reboot, however I did not let it reboot. I forced it off.
Any chance I can still stop the factory reset process? I have TWRP installed but seem to be getting the factory reset splash screen when I hold volume down+power.
Has the damage been done, or not yet? Please tell me there's a way to bypass the reset. I do not have a removable battery.
Click to expand...
Click to collapse
If you turned off, you already stopped it. It will not try to continue when you reboot the device. But, there is no way to know if anything was wiped or not, until you reboot the device and find out. If it wiped anything, it's gone, unless you can use any of the various data recovery programs on PC to recover the lost data, if it is possible to retrieve it.
Sent from my LGL84VL using Tapatalk
Droidriven said:
If you turned off, you already stopped it. It will not try to continue when you reboot the device. But, there is no way to know if anything was wiped or not, until you reboot the device and find out. If it wiped anything, it's gone, unless you can use any of the various data recovery programs on PC to recover the lost data, if it is possible to retrieve it.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
I heard that the factory reset is "locked" into your phone as soon as it turns off, but it doesn't begin the process of wiping until after the first boot. I think I have partially confirmed this because when I try to boot, I get the android updating splash screen, which I guess means it is about to wipe. I force it off as soon as I see that screen, but before the phone has time to officially begin any process, so I am unable to boot into android or recovery.
Is there a way to mount my internal partition to my PC without turning the phone on, like through fastboot?
MasterZii said:
I heard that the factory reset is "locked" into your phone as soon as it turns off, but it doesn't begin the process of wiping until after the first boot. I think I have partially confirmed this because when I try to boot, I get the android updating splash screen, which I guess means it is about to wipe. I force it off as soon as I see that screen, but before the phone has time to officially begin any process, so I am unable to boot into android or recovery.
Is there a way to mount my internal partition to my PC without turning the phone on, like through fastboot?
Click to expand...
Click to collapse
The reset was already started, you originally interrupted it before it could "finish" the "wipe" then, when you rebooted, it is starting the "reload" process(android is upgrading) where it loads the system and whatever personal data is still there, if any personal data remains from the interrupted wipe.
As I said, all you can do now is let it finish booting, then use data recovery software to hopefully retrieve your lost data, or take it as a learning lesson if the data is irretreivable.
Sent from my LGL84VL using Tapatalk