Nexus 5 not starting - Nexus 5 Q&A, Help & Troubleshooting

Urgent help reqd
randomly my nexus 5 restarted
google came on screen and now only those four animated circles are showing up and the phone doesnt go further
went in bootloader but cant wipe cache, cant format, or anything else from there.
usb debuggng must be off as far as i remember
trying to flash through sdk manager. have downloaded image. but stops at "waiting for device" in cmd and it doesnt go any further than that. even tried doing it manually through cmd.
when the phone is connected it is showing the drivers but it isnt installng and can see the yellow exclamation.
manually downloaded the drivers and tried installing manually but shows drivers are up to date.
uninstalled driver and reinstalled but same issue. it is connected to usb 2.0.
now how do i get it to work?
I have tried all the options i could search for on this forum but none of them solved my issue.

Is the bootloader unlocked?

How do i check that?

Ok got it
It is locked
How do i unlock?

I checked some unlocking bootloader threads but they all require usb debugging to be on.
My phone is not starting at all so i cannot do that
How do i go about it now

Tried nexus root toolkit. It isnt detecting the device.

Unlocking will wipe you device.
Google themselves have a guide on how to flash, not sure why you are using toolkits.
Also, you will wipe your device, if you haven't already. Make sure you have the right drivers, make sure you get the device to come up under "fastboot devices"

Already tried all methods mentioned by google or xda.
If you read my initial post my phone is not getting detected as well but shows installing drivers when connected but the installation fails.

Manually install the correct drivers.

Tried that but i get the error that you already have latest drivers. But its not detecting the phone

Try removing the drivers and reinstalling
Also, try different USB ports and cables.

Did all of that a number of times. Still no luck

Other phones are getting connected and detected just fine.

useruser12 said:
Urgent help reqd
randomly my nexus 5 restarted
google came on screen and now only those four animated circles are showing up and the phone doesnt go further
.
Click to expand...
Click to collapse
Hi all, i have a similar problem
this morning my n5 boots into "optimizing apps", but stops when reach around 15/20 apps and reboot (3 or 4 times)...
Now, only keeps in android animation like useruser12.
I can see my data in TWRP, battery 95%...
I wipe cache/dalvik... nothing
I reflash the kernel (ElementalX 6.17), still nothing
Any ideas?
PS: latest news. After make a backup, I made a factory reset and restore a system-boot-cache partition from old backup. Now the phone boots but i hate lose all my data xD. I want try to solve my problem using my "corrupted" backup for avoid losing data. If that fails, I can always restore this functional backup. Any ideas again?

Used the nexus root toolkit.managed to unlock bootloader but immediately the device reboots and goes into the bootloop again.
Tried the flash stock + unroot function as well which detected my factory image and everything went smooth till it came back to unlocking the bootloader and rebooting the device after that and again went into the bootloop
Though i have installed the drivers, on reboot windows 7 automatically starts installing the mtp usb device driver but fails. Manually downloaded the drivers and installed as well.
Still its not worked and whatever i do it comes back and get stuck at the bootloop.
Any expert can give a solution? Thanks

After unlocking the bootloader, does the bootloader relock when the phone is rebooted? If it does, the memory chip is defective.

Phone doesnt reboot completely.goes into a loop after the google logo and doesnt go further.
If i switch off the phone midway here without it booting up and then restart the bootloader then its locked again.
But what i read was that the process of complete reboot needs to finish and i need to turn on usb debugging. So is it because of that the bootloader locks again?
Anyways, this what im facing

Dalamar666 said:
Hi all, i have a similar problem
this morning my n5 boots into "optimizing apps", but stops when reach around 15/20 apps and reboot (3 or 4 times)...
Now, only keeps in android animation like useruser12.
I can see my data in TWRP, battery 95%...
I wipe cache/dalvik... nothing
I reflash the kernel (ElementalX 6.17), still nothing
Any ideas?
PS: latest news. After make a backup, I made a factory reset and restore a system-boot-cache partition from old backup. Now the phone boots but i hate lose all my data xD. I want try to solve my problem using my "corrupted" backup for avoid losing data. If that fails, I can always restore this functional backup. Any ideas again?
Click to expand...
Click to collapse
Lucky that you could do a factory reset. I wasnt even able to do that from the bootloader.

useruser12 said:
Lucky that you could do a factory reset. I wasnt even able to do that from the bootloader.
Click to expand...
Click to collapse
Sorry, i did it via TWRP.

If the bootloader relocks itself upon reboot, it's the memory chip that is damaged.

Related

[Q] [GT-i9020T] Upgrade to CM7.1.0 RC1 Failed. Desperately need help

Hello, I went through Rom Manager to upgrade to the latest CM, I opted to clear the dalvik-cache, and clear data but didn't back up (I have other backups). It started going through the process, then the phone seemed to reset as if it was done installing and rebooted, It hung there for a long time (15+minutes), then the screen went blank, no lights/no response. I tried to restart the phone, it now stays at the google screen, so I tried going into recovery to flash a previous back up, IT WONT LET ME, the screen just goes blank and the lights at the bottom go on. When I go into fastboot mode it tells me my phone is locked again! And when I try and access fastboot through my pc it wont even read the device..Please help me..factory reset, I don't care..someone please help, what can I do?
Did you have fastboot working on that PC before? I.e. are you sure you have sdk/drivers correctly installed?
Sent from my Nexus S using XDA App

Bricked or hardware issue

I was charging my phone overnight. In the morning I realized it didn't charge, I tried to turn it on and it gets stuck on the HTC screen.
I was running Viper One 3.21, I tried rebooting, entered recovery, tried to reinstal a nandroid, got stuck on the screen again.
Tried reinstalling ViperOne same problem.
Here's what I know:
Fastboot will NOT work, while I can get to fastboot, any time I reboot the phone it gets stuck.
I can't get to RUU (because it wont go past the HTC screen).
adb sideload will not work
I've let the battery drain, fully charged it; no change.
I tried wiping and doing a factory reset but it just gets stuck on the reboot, I also noticed on the File manager within TWRP that my phone was never wiped.
Any ideas?
SS823 said:
I was charging my phone overnight. In the morning I realized it didn't charge, I tried to turn it on and it gets stuck on the HTC screen.
I was running Viper One 3.21, I tried rebooting, entered recovery, tried to reinstal a nandroid, got stuck on the screen again.
Tried reinstalling ViperOne same problem.
Here's what I know:
Fastboot will NOT work, while I can get to fastboot, any time I reboot the phone it gets stuck.
I can't get to RUU (because it wont go past the HTC screen).
adb sideload will not work
I've let the battery drain, fully charged it; no change.
I tried wiping and doing a factory reset but it just gets stuck on the reboot, I also noticed on the File manager within TWRP that my phone was never wiped.
Any ideas?
Click to expand...
Click to collapse
Sorta sounds like one of the bricked ones where the entire emmc goes write protected. If you can't get fastboot or ruu mode and have no warranty left I can take a look at it for you. I'm in PA so it wouldn't take long to mail it here.
Not sure how it got bricked, it has been over a month since I flashed anything.
I am able to use adb sideload, but any file I use it says is corrupted.
Could I partition part of the drive and try to instal from there?
What part of PA are you in?
SS823 said:
Not sure how it got bricked, it has been over a month since I flashed anything.
I am able to use adb sideload, but any file I use it says is corrupted.
Could I partition part of the drive and try to instal from there?
What part of PA are you in?
Click to expand...
Click to collapse
I am down in the York/Harrisburg/Lancaster area. You don't want to partition emmc manually.

[Q] Cannot wipe or flash anything, stuck in decryption screen.

I am stuck on the Decyption screen where it says "To start Android, enter your password". I have seen a few threads about this issue but they managed to solve the issue by reflashing or re-unlocking the bootloader. However, I am unable to do any of these things.
I have been on ViperOneM8 for quite a long time now and everything was working fine. I unlock my screen by swiping up on the screen while the screen is off. Felt the vibration to unlock but the screen stays blank. Had to force reboot it to make it work again. A few days later, this exact same issue happened again, but before I was able to reboot the device, it rebooted on its own and went into the said decryption screen. I enter a random word for password and it says, password is correct but data is corrupted; must factory reset to use phone.
Alright, so I have factory reseted, nothing happened. It wiped my data and sd card, same decryption screen.
I've used the bootloader to flash a stock android, I remember it succeeded but restarted to the same screen.
I've used twrp to re-flash multiple roms, all succeeded, restarted to same thing.
I've wiped data, full wipe, you name it, restarted to same thing. Once it reboots it would show the ViperOne boot, so something isn't wiping.
I even went into the phone's data and manually deleted everything in internal storage with my pc, restarted the phone, same thing. Checked the internal storage again, everything that was there got restored.
I've used adb and fastboot to push data, same thing. I've used the dottat .exe installer, goes through the entire process, reboots... same thing.
I've tried reflashing another recovery, success, but it boots into the same recovery.
I've tried doing the SuperCID and going through htcdev to unlock the device again, but it fails when pushing the key. SuperCID also resets whenever I restart the device. I've tried locking the bootloader with fastboot but that fails.
One thing I couldn't do is boot into the RUU mode. 'fastboot oem rebootRUU' doesn't seem to work for me. It reboots the device but boots up and goes into the decryption screen.
When I try the 0P6BIMG with bootloader, it seems to restart before completing the installation now. But I remember it went through successfully before, but still boots into the decryption screen.
It seems like no matter what I do, the phone restores itself to the previous state that it's in. That or nothing is actually affecting the data.
I am at a lost of what to do. I feel like maybe it's a damaged hardware but at the same time I am unsure. Anybody have any suggestions at all?
kyuuku said:
I am stuck on the Decyption screen where it says "To start Android, enter your password". I have seen a few threads about this issue but they managed to solve the issue by reflashing or re-unlocking the bootloader. However, I am unable to do any of these things.
I have been on ViperOneM8 for quite a long time now and everything was working fine. I unlock my screen by swiping up on the screen while the screen is off. Felt the vibration to unlock but the screen stays blank. Had to force reboot it to make it work again. A few days later, this exact same issue happened again, but before I was able to reboot the device, it rebooted on its own and went into the said decryption screen. I enter a random word for password and it says, password is correct but data is corrupted; must factory reset to use phone.
Alright, so I have factory reseted, nothing happened. It wiped my data and sd card, same decryption screen.
I've used the bootloader to flash a stock android, I remember it succeeded but restarted to the same screen.
I've used twrp to re-flash multiple roms, all succeeded, restarted to same thing.
I've wiped data, full wipe, you name it, restarted to same thing. Once it reboots it would show the ViperOne boot, so something isn't wiping.
I even went into the phone's data and manually deleted everything in internal storage with my pc, restarted the phone, same thing. Checked the internal storage again, everything that was there got restored.
I've used adb and fastboot to push data, same thing. I've used the dottat .exe installer, goes through the entire process, reboots... same thing.
I've tried reflashing another recovery, success, but it boots into the same recovery.
I've tried doing the SuperCID and going through htcdev to unlock the device again, but it fails when pushing the key. SuperCID also resets whenever I restart the device. I've tried locking the bootloader with fastboot but that fails.
One thing I couldn't do is boot into the RUU mode. 'fastboot oem rebootRUU' doesn't seem to work for me. It reboots the device but boots up and goes into the decryption screen.
When I try the 0P6BIMG with bootloader, it seems to restart before completing the installation now. But I remember it went through successfully before, but still boots into the decryption screen.
It seems like no matter what I do, the phone restores itself to the previous state that it's in. That or nothing is actually affecting the data.
I am at a lost of what to do. I feel like maybe it's a damaged hardware but at the same time I am unsure. Anybody have any suggestions at all?
Click to expand...
Click to collapse
Sounds like you have one of the few that have been popping up where the entire phone becomes write protected.
Before running the ruu run the following fastboot commands.
Fastboot oem task 28
Fastboot oem task 29
If any errors re-run the command.
Then run ruu.
dottat said:
Sounds like you have one of the few that have been popping up where the entire phone becomes write protected.
Before running the ruu run the following fastboot commands.
Fastboot oem task 28
Fastboot oem task 29
If any errors re-run the command.
Then run ruu.
Click to expand...
Click to collapse
I tried those commands and it looks successful, but once I rebootRUU it would just reboot and load to the decryption screen again.
I also tried the 0P6BIMG method after those commands, no luck.
kyuuku said:
I tried those commands and it looks successful, but once I rebootRUU it would just reboot and load to the decryption screen again.
I also tried the 0P6BIMG method after those commands, no luck.
Click to expand...
Click to collapse
Sounds like your phone did end up write protected. You need a new motherboard.
The ones I have seen like this don't even allow you to lock the boot loader or turn s back on either.
dottat said:
Sounds like your phone did end up write protected. You need a new motherboard.
The ones I have seen like this don't even allow you to lock the boot loader or turn s back on either.
Click to expand...
Click to collapse
Ahh that's too bad. It was what I expected though.
Thank you anyway for the help!

Lost WiFi and other features after switching from Slot B to Slot A

I am running stock ROM and have bootloader unlocked and TWRP already installed. The phone was rooted without problems. I was getting an error from Super SU, so I looked up how to fix it online and the suggestion was to install an older version and then try to upgrade it. It was hard to find a zip from a legitimate source but once I found it, TWRP did not show the directory I was looking for (this was previously available when I rooted it). This is where I did something stupid and looked around in the settings and found the Slot A / Slot B option. I switched from B to A and the phone got stuck on the boot animation for several minutes after rebooting. I decided to reboot into TWRP and switched the slot back to B. This brought the phone back but WiFi is off by default and whenever I try to turn it on, it doesn't change.
I have seen a couple of other people mention similar issues about losing wifi after a root or changing the slot. What's the fix? I am wondering if there is anything else "broken" after the slot change and if I should do a factory reset (I would hate to do that as I was almost finished setting up this device). I have also received the error message saying "Process System isn't responding" in the settings menu a few times. It also seems like the finger print scanner isn't recognizing fingerprints any more and face unlock isn't working
One possibility is, that SuperSU isn't that compatible anymore. Magisk does a wonderful job and no problems so far. Maybe you should give it a try and switch from using SuperSU to Magisk.
shagexpert said:
I am running stock ROM and have bootloader unlocked and TWRP already installed. The phone was rooted without problems. I was getting an error from Super SU, so I looked up how to fix it online and the suggestion was to install an older version and then try to upgrade it. It was hard to find a zip from a legitimate source but once I found it, TWRP did not show the directory I was looking for (this was previously available when I rooted it). This is where I did something stupid and looked around in the settings and found the Slot A / Slot B option. I switched from B to A and the phone got stuck on the boot animation for several minutes after rebooting. I decided to reboot into TWRP and switched the slot back to B. This brought the phone back but WiFi is off by default and whenever I try to turn it on, it doesn't change.
I have seen a couple of other people mention similar issues about losing wifi after a root or changing the slot. What's the fix? I am wondering if there is anything else "broken" after the slot change and if I should do a factory reset (I would hate to do that as I was almost finished setting up this device). I have also received the error message saying "Process System isn't responding" in the settings menu a few times. It also seems like the finger print scanner isn't recognizing fingerprints any more and face unlock isn't working
Click to expand...
Click to collapse
I had the same issue when I first got my 6 when I was playing around with the slots. Also my original TWRP install for some reason would crash and reboot whenever I plugged in the data cable while in TWRP. I ended up flashing back to stock OOS 5.1.5 through fastboot (used the flash-all command) and then reinstalled TWRP and everything has been working great since then.
MickyFoley said:
One possibility is, that SuperSU isn't that compatible anymore. Magisk does a wonderful job and no problems so far. Maybe you should give it a try and switch from using SuperSU to Magisk.
Click to expand...
Click to collapse
The instructions I followed already installed Magisk to the phone. I wanted Super SU because some of the other chainfire apps like Liveboot and rooted apps like Titanium backup said Super SU is needed (Titanium said Magisk will work but may not be reliable for some newer versions of the ROM). I can live without liveboot but really need Titanium to reliably transfer data from my older phone.
To be honest I didn't know they did the same thing (magisk and Super SU). I am curious now, what if I factory reset my phone and attempted to install Super SU instead of Magisk this time?
If I do a factory reset (let's say I want it just like it was out of the box and I format the data partition as well), will I need to root the phone again? I am asking because I don't know which part of the instructions I should ignore. I am sure TWRP will already be installed after the reset so I would only need to install the extra apps...
You don't have to format data. Just factory reset it. Then use "fastboot boot twrp.img", don't allow modifications, flash a kernel you want (if you want one - I really recommend ElementalX) and then the latest version of Magisk (16.4 BETA currently). Did so - all fine. And yes: Even Titanium Backup works without any issue with Magisk.
We had similar problems with TWRP on the Razer Phone when it was new. We solved the problem by using the TWRP boot image to flash the stock boot image and then flashing a TWRP zip. I just got the OnePlus 6 yesterday and haven't really messed with it yet but everything sounds the same to me so far.
I read more about TWRP and realized what I was doing wrong when the directory with zip files wasn't showing up. When TWRP showed up I was supposed type in my regular unlock password to decrypt storage. When I did that the folder I was looking for showed up. I made a backup through recovery (which took like an hour, may be because the external flash drive I attached was really slow - and the size of the backup was about 12GB). After that I installed the zip file for Super SU, just to see if it worked - it showed the installation was successful but the app was still missing from the app drawer. Now I wanted to factory reset the device and start over.
I went into wipe and there was nothing listed under the wipe screen. I went into Advanced wipe and wiped whatever was selected by default. The selected items were Dalvik / ART Cache, System, Data. There was also "Internal Storage and USB Storage" that wasn't selected.
I swiped to wipe, it wiped everything. Then asked reboot, I rebooted, got a blank screen with white LED for a long time. When I plugged it into the computer it recognized the device as Qualcomm HS-USB Diagnostics 900E (COM4). I rebooted it by holding Power + Volume Up + Volume Down. I tried to boot into boot loader next. This brought me to another blank screen. The computer still makes a noise when it reboots but screen stays black. The only message that shows up is the one saying boot loader is unlocked. Did I brick my phone? This keeps getting progressively worse.
shagexpert said:
I read more about TWRP and realized what I was doing wrong when the directory with zip files wasn't showing up. When TWRP showed up I was supposed type in my regular unlock password to decrypt storage. When I did that the folder I was looking for showed up. I made a backup through recovery (which took like an hour, may be because the external flash drive I attached was really slow - and the size of the backup was about 12GB). After that I installed the zip file for Super SU, just to see if it worked - it showed the installation was successful but the app was still missing from the app drawer. Now I wanted to factory reset the device and start over.
I went into wipe and there was nothing listed under the wipe screen. I went into Advanced wipe and wiped whatever was selected by default. The selected items were Dalvik / ART Cache, System, Data. There was also "Internal Storage and USB Storage" that wasn't selected.
I swiped to wipe, it wiped everything. Then asked reboot, I rebooted, got a blank screen with white LED for a long time. When I plugged it into the computer it recognized the device as Qualcomm HS-USB Diagnostics 900E (COM4). I rebooted it by holding Power + Volume Up + Volume Down. I tried to boot into boot loader next. This brought me to another blank screen. The computer still makes a noise when it reboots but screen stays black. The only message that shows up is the one saying boot loader is unlocked. Did I brick my phone? This keeps getting progressively worse.
Click to expand...
Click to collapse
OK good news! I tried one more time and fast boot showed up. I was able to get into recovery. I have the backup so I will try to restore that. I don't know what to do after that. I am thinking wiping without getting into advanced mode.
shagexpert said:
OK good news! I tried one more time and fast boot showed up. I was able to get into recovery. I have the backup so I will try to restore that. I don't know what to do after that. I am thinking wiping without getting into advanced mode.
Click to expand...
Click to collapse
When your phone booted straight into that mode with black screen and the led, then you bricked it. Same happened to me 2 days ago. The solution was to use the Msmtool from another thread and it worked great. Just follow the guide. But it will wipe your device. And you have to install oxygenos manually via "local upgrade". If you have a question, just ask
What I ended up doing was restoring from the backup I had. This was the "bad backup" without WiFi and broken finger print and facial recognition. After the restore, I did a normal wipe (not advanced). This reset the phone to factory settings. Once I configured WiFi and signed into my Google account, Google offered to recover from a cloud backup of my One Plus - I didn't know Google made these backups. It downloaded all the apps automatically. I don't know yet if I have sign into all of them all over again.
The bad back up saved my ass, I wasn't even planning on making it. I was just testing the backup feature. That's why you should always do a backup, even if the device isn't in ideal configuration.
shagexpert said:
The instructions I followed already installed Magisk to the phone. I wanted Super SU because some of the other chainfire apps like Liveboot and rooted apps like Titanium backup said Super SU is needed (Titanium said Magisk will work but may not be reliable for some newer versions of the ROM). I can live without liveboot but really need Titanium to reliably transfer data from my older phone.
Click to expand...
Click to collapse
I rooted my phone with Magisk and installed the 5.1.6 via OTA (and reroot via installed Magisk Manager). So no need to install TWRP so far.
Titanium Backup runs flawlessly with Magisk (already on my OP 3T and my OP 5).
So give Magisk a try, I never had such an easy and reliable update as the one from 5.1.5 to 5.1.6
Helium is a great alternative to titanium.

Stuck in bootloop, TWRP crashes

Hi,
Since yesterday, my phone suddenly went into a bootloop (I wasn't even using it, but it suddenly started vibrating every half a minute or so). I'm able to get into fastboot mode, but from there if I try to boot into TWRP, it just shows the splash screen for a bit, and then crashes and reboots again. I should say that this is my brother's old phone he gave to me, so I'm not exactly sure what he's done to it, and I'm also not particularly familiar with Android stuff myself.
Is there anything I could try to retrieve data from the device? I've managed to run a different recovery img (included in here: https://onepluscommunityserver.com/list/Unbrick_Tools/OnePlus_One/), which allowed me to use ADB from my MacBook, and from there I tried to use the adb backup command, but this just gives me "Now unlock your device and confirm the backup operation..." without actually showing anything on the phone.
And even if I can't recover anything, is there anything I could try to bring the device back into a working state?
since your fastboot is working, you can try downloading the bacon roottoolkit and restore stock rom, before doing that install all the drivers like it mentions in the app. https://androidfilehost.com/?fid=95916177934555863;
Let me know if this works

Categories

Resources