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I can't seem to find a straight answer on Google for this. My phone's wifi is randomly disconnecting from my home network. I'll connect it, 3 hours later it's on 4G. I go to my "Wireless and Network Settings" and Wifi is enabled, as soon as I go to "Wi-Fi Settings" it reconnects to my network. It's just a hassle. Also, my speaker will randomly sound like utter ****. As if the treble was boosted 50db. Sometimes during the middle of my phone ringing. It goes from my normal ring tone "deedle deedle doo" to "BLEEDLEBLEEDLEBLOOD." Now, both of these issues are intermittent so I would have no real way of showing a rep in person unless it was coincidentally. Also, I have a slight dent on two corners of my phone, but both of these issues occurred before the cosmetic damage. How would I go about getting ATT to replace my phone? I've heard it's free, then I read the policy on my $8/mo insurance and it said $120 or something, idk.
I think your best bet is to call AT&T and see what they say. If you're within 30 days of purchase just take it to where ever you bought it. If not, they you should go though AT&T.
I am not within the 30 days.
As for your wifi problem, I believe you have the "Night time battery saver" which at night hours (or so) it will turn off the wifi when the phone is not being used, and as soon as you unlock the screen the wifi will turn on automatically.
Hello
I work for at&t. I can tell you this any phone you buy from Att ( cept the iPhone) has a one year warranty. It doesn't matter how many scratches your phone may have really. As long as your screen isn't cracked and you haven't spilled liquid on it Att will replace it.
Now if youve had the phone for more than 30 days. You can't return it to the store. You have to get a warranty exchange via customer service over the phone. So dial 611. Tell them your phone won't connect to wifi, they will ask you to format the phone tell them you already have, and in 2 to 3 days you'll have a shiny new atrix 2.
Hope that helps.
Sent from my MB865 using xda premium
Sorry left something out. Do not do an insurance claim. Just do the warranty exchange. Insurance is really only meant for if you broke your phone or lost it.
Sent from my MB865 using xda premium
Sent from my MB865 using xda premium
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Calundle said:
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Click to expand...
Click to collapse
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
nahuelarg86 said:
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
Click to expand...
Click to collapse
Have I tried what?
The first two weeks I had this phone there were no problems. I have a 360 and 3 iPhones connected to this router as well with no issues.
Well, then you should exchange your phone.
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
nahuelarg86 said:
Well, then you should exchange your phone.
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Click to collapse
That's my question, since I'm passed the 30 days, is it free? Because with Sprint even when I paid insurance like I am now it was ~$100 to replace a smartphone.
Atrixed2 said:
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
Click to expand...
Click to collapse
Again, it worked fine for a few weeks. None of my neighbors have Wifi, believe it or not.
jacindc said:
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
Click to expand...
Click to collapse
My router is actually brand new. We're in the employee testing for Cox Communication's new Docsis 3.0 routers, and again, it worked fine for about 2 weeks with this same router.
bimmerd00d said:
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
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Click to collapse
Cool, I'll try throwing that in there as well!
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Atrixed2 said:
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Click to expand...
Click to collapse
The only thing is he's mentioned that he's had this particular phone for more than 30. In store we don't have the ability to exchange a phone outside of 30 days (unless the store also happens to have a warranty device center connected to it which is rare.) So most likely he has to have it exchanged over the phone via CS.
Sent from my MB865 using xda premium
Omnioussky said:
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yea, I figured as much about the less is more theory. They're suppose to call me in a few hours, if they don't I'll call them and use this method. I appreciate all the help. No screen cracks and the water damage indicator is white. I should be good!
And to clarify, the insurance covers it in cases where the screen is cracked, water damage, lost/stolen, etc? Basically anything that would be my fault.
Also, physically, how does the exchange work?
Hello guys and girls,
after experiencing some GPS problems (loss of signal on the road and/or late fix) I did the fix found on youtube (Where you place a bit of paper/tape under the GPS antenna contacts). It worked just fine, my GPS fix is now happening faster and I did not lose the signal ever since. But I am now facing some (weird?) problem: My GSM connection (GRPS, EDGE) is really really bad. In my room I don't get any signal at all, outside I get like 1 out of 4 bars of signal strength, but I lose it after a few seconds. I normally have 4 out of 4 bars in my room. BUT: My 3G connection works fine, 3G, LTE, same connectivity as before.
My friends phone (same carrier) does get the full GRPS/EDGE connection in my room, so it's not the carrier having problems. I didn't do any updates or anything in the last weeks. It would be a huge coincidence, if a software bug happened while I fixed the GPS problem, so I assume it's a hardware related thing?
How might I fix that, what possible solutions are there?
Tried the following so far:
Restarting multiple times, with our without airplane mode
Re-inserting the sim-car
Switching between LTE only, GSM/LTE, GSM only
Flashing new/other modem
Replacing the speaker/antenna-module
-> nothing changed
out of sheer curiousity, and after reading your post, im stuck wondering.. why do you want or need your gprs and edge connection when your 3G/LTE is fine? data speeds are very slow, and drain lots of battery using anything internet or download related..
Yeah, sure, 3G/LTE is better and coverage is really good where I live, that's why it's not an emergency for me, but it's very important to get it back to work properly.
I know at least 2 situations where I really need GSM (GPRS,EDGE):
1) At work (huge metal building, no 3G/LTE, only GSM) -> I can't call, text or do anything with my phone (don't worry, I am allowed to do so and no, there is no WiFi)
2) On the road, especially the german autobahn has large areas where there is no 3G/LTE coverage, so I can't use my navigation-software properly and can't respond to calls or whatsoever
So all in all: GSM in really important for me. Please help me. :crying:
ahh.. I see.
and your GPRS/edge was fine before the GPS "fix"? maybe something got loosened?
Before I did the fix it worked perfectly fine. Directly after I did it, the gsm was gone so I figured that I somehow damaged the antenna. But since I replaced it and nothing changed I am not sure what to do now. Are there other antennas, are there other modules that influence gsm, that I might have damaged or loosened?
That's what can happen when you tinker with guts of your phone. You risk damaging or messing it up. Sorry, I don't mean to sound like a jerk.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Yes, dave2metz, I know. I was fully aware of that when I opened my phone for the first time to fix the GPS thing. But I am not here for moral advice.
Any ideas how I could fix my problem are highly appreciated!
Edit:
Just checked: The sim-card is not the cause of the problem either. I would really appreciate some good ideas guys..
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Did you figure it out?
.yasu said:
No idea what I might try?
My best guess is that this is a hardware related problem. But how does one fix it? I replaced the antenna (the bottom thing), nothing changed. So that specific antenna was not the cause of the problem.
Are there other antennas?
Are there antenna-connections that I could check?
Any other hardware things that I might check?
Anything that might have lost the physcical contact inside the phone because of that GPS fix?
Could it, against all odds, be a software problem?
Please, I am really in need of a working phone. If I can't fix it I need to replace it sooner or later because GSM is essential.
If anyone can provide me with an idea or something that leads me to a fix, I will reward you (amazon gift-card or whatsoever).
Cheers,
.yasu
Click to expand...
Click to collapse
Did you end up figuring anything out for this? I have something along the same lines. I dropped my phone and smashed the screen. I was able to get a guy to replace the screen portion of the unit, but immediately after I got it back it had no cell reception. Rebooted came, back thought everything was cool.
After a couple weeks I notice my phone has lost reception occasionally. It's now gotten worse, I used to be able to reboot it about 5 or 6 times and then it would randomly come back. I've even had it come back without performing a reboot on its own.
I ended up taking the whole thing apart, reseating everything after having a day and half span where I have been unable to get it back and boom reception came back. Thought it was his repair job at that point, but it has since dropped the signal again and I can't get it back. Yesterday even I was showing LTE signal changing from low to strong etc, but my network was still down as I couldn't perform a search, maps, or anything.
I have my phone apart again. I've checked all the connections over and over and wondering what else to look for or try to replace. True my impact could have damaged a component on the mainboard, but my phone works fine in all other areas. I could replace the antenna wires and the antenna/speaker module, but I'm not sure it just a reception problem.
My phone also boots into airplane mode when it has no signal, but turning it off does not restore the connection or anything. Rebooting it puts it back into airplane mode. *#*#4636#*# shows my radio is off. Thinking it's a short or something somewhere, but I doubt I'll be able to fix it in that case - at least without a mainboard?
That's my other question, what part need to be replaced for experiencing no network and its not the antenna or antenna wires? Is the mainboard? Sister board? Currently researching teardown as this phone is modular and I'm sure I could source the part off ebay or something.
Hi,
There's one antenna for 2G/3G/4G so I think if this problem was caused by hardware, it would affect overall connection to mobile network.
I think that this might me software-related problem but actually can't figure out which. Only thing I'm currently thinking of it that your phone has problems with connecting to certain GSM band. For example in Europe are 900 MHz and 1800 MHz standard for GSM.
Lower frequencies bring you better coverage. Your phone might have trouble with connecting to them and automatically selects 1800 MHz layer.
If you are able to get another phone with SIM of the same network provider, I recommend you to download any networking app and compare data about cells. Mainly CID number. It's unique identifier of each cell in an area.
If both phones are connected to same cell (CIDs are equal), you have to compare RSSI values. Lower means better signal. RSSI is defined as a negative number in an interval of <-51; -113>. So -75 dBm is better than -89 dBm. In one place should be difference about +/- 5 dBm.
Reaching slightly different RSSI numbers while connected to same cell in same place might mean that your phone really have problems with radio.
hey mate,
My wife phon is having the same issue 4G works, 3G sort of works, 2G nothing.
[Did the GPS fix on my wife's Nexus 5 (and mine) also]
swapped sim, used another telco same issue.
when into service menu did *#*#4635#*#* , click the 3 dots, select radio band - only see USA band.
While my phone had automatic, usa bad , usa band, japan band.
she is running stock rom with unlocked boot loader, I am on CM11 but doubt that should make any difference.
if I work out what is going on will report back.
nexus 5 3g 4g damaged
hello guys?.. my htc nexus 5 got wet and i notice the signal strength got lost. when i open it up i notice the lines on the antenna got damage. how do i repair it? or should i replace it with new one? Pls help !!
Is issue still remaining?
Hi. I am having the same problem. Could anyone find a fix for this?
My GPS was and is fine. I didn't do the gps fix, but I have replaced my battery and I think it happened after the replace...
I have an unlocked and rooted galaxy s3 on cyanide L costum ROM and T-Mobile as service provider. I was outside the US , my phone was working perfectly on roaming when I dropped and broke my screen. After paying $100 to have the screen and digitizer replaced I have been unable to connect to cellular data. Occasionally the signal will show five bars with an exclamation sign at the end. I am back in the US, my phone can make calls when connected to Wi-Fi but won't connect to cellular data when I turn off WiFi. I have reassembled and made sure any connection is not loose. I have done factory reset and tried a different ROM but that hasn't help. My sim works in other phone.
Anybody have any idea what could be going in? I will appreciate any help.
I think when you dropped your device, it mistakenly broke antenna .
Go to Service Center and ask if they can help with it.
Which antenna could it have broken? The flexible antenna seems intact
owura143 said:
Which antenna could it have broken? The flexible antenna seems intact
Click to expand...
Click to collapse
There Is A Antenna For RIL.
You Need To Take It To Customer Servrice Center .
I have a nexus 5 "hammerhead" running the latest version of android marshmallow 6.0.1 .
My issue is, the device wont detect any network signal. At first i thought it was a software issue so I downgraded to lollipop and kitkat but the same issue still exist.
All I see is the network provider name, and beside it 'No Service'. I really dont know what else to do, unless this is a hardware issue. Anyone here had experienced the same issue and have it solved? Or am I just going to have to turn this device into a tablet. -___-
p.s. The screen broke and was replaced, and after return of the phone this happened. Is it that the phone repair guy damaged my device?
Plz help!?
Is the imei okay? Are both of the antenna wires properly connected?
audit13 said:
Is the imei okay? Are both of the antenna wires properly connected?
Click to expand...
Click to collapse
yes i can clearly see the imei #. ..and about the antenna wires, yes both are connected but just that the white wire seems abit off. but i tested the continuity and it seemed to work.
The imei is the same before and after the repair?
Did you remove the motherboard and examine it for signs of damage or alteration?
audit13 said:
The imei is the same before and after the repair?
Did you remove the motherboard and examine it for signs of damage or alteration?
Click to expand...
Click to collapse
Yes I did. Motherboard checked out ok. Just can't understand why no signal tho. Wifi and Bluetooth works well. And to answer your question, yes imei # is the same.
Also, I was told that the phone fell before the screen replacement and that's when the issue started.
Even if the antenna wasn't connected, it should be able to pickup some amount of signal. If that's not the case then I'll just have to replace the cables and the lower PCB also the speaker area.
Maybe the drop caused a loose connection on the motherboard?
Did you try pressing against the antenna connection points on the motherboard with the back removed?
Well not entirely.. All I tried was checking the antenna wires (which I realized are just the WiFi antennas) and also, tried placing a copper wire in one of the testpoint area that's dedicated to GPRS.
Is it possible that the transceiver may be damaged? Or that's not possible from a simple fall.
Imei is not blacklisted?
Nahh I doubt it. Phone was purchased unlocked was working for a while.. Fell, signal went ..broken screen.. Then once the screen was replaced, inserted sim and it detected sim and also the network but won't gain any bars (service) nor will it detect any other providers.
I would check the imei just in case.
What would I compare that to, apart from what the phone telling me?
I'm registered on the cell network, but no service despite the adjustments of changing the network type or by dialing *#*#4636#*#* and making alterations there.
You can check the imei in swappa.
same problem
same problem with me sim detecting i can see card name but no service in signal bar wifi bluetooh all ok
Pretty wierd
razr003 said:
same problem with me sim detecting i can see card name but no service in signal bar wifi bluetooh all ok
Click to expand...
Click to collapse
Yeah pretty weird if you ask me. But if you do get a solution to that issue please share :good:
According to Rameeze87, possible hardware issue. Here's the link http://forum.xda-developers.com/google-nexus-5/help/nexus-5-network-signal-wifi-ok-t3310047
Had no idea couldnt duplicate threads, then again it did help to justify the issue.
same
Mine is doing the same thing. Once in a blue moon it will show full bars upon first inserting the sim for maybe three seconds and show provider then drop all the bars and say no service. Dont think there is a simple fix.
Having this issue right now with my wife's phone. Power button broke and was going through endless power cycling so I removed the power button. Got the phone working but will not connect to network. I have checked everything 20 times.
Any solutions?
Sent from my LG-H811 using Tapatalk
Yup.. same issue. Phone fell and no mobile signals since (sim gets detected). Everything else is working fine, checked the antenna wires and they are connected properly... Anyone here who was able to get the signals back?
similar issue here in the uk.
N5 phone worked fine for 2 years with a 3 sim.
i changed the knackered battery and that all works and charges ok.
but the 3 sim now wont work(but it does in my motorola moto g), the only sim that will work in my N5 is an O2 sim ???
why does one sim work but not another, the phone isn't locked to a carrier?....
Everything is smooth and perfect except Wifi.
I can found close wifi networks (Mobile hotspots created by other phones) but if I try to connect it just saves them, cannot connect to any wifi networks.
And the strength is too low. It is unable to find my room's wifi ...!!
So I am just totally unable to use wifi in my Pixel :/
Also I turn on Hotspot on my Pixel, it turns on but I cannot find it from other devices.
Also upgraded from 8.1.0 to 9.0 but still same issue.
Without Wifi its so miserable experience Any Solution?????
Yeah, same issue. It's a hardware thing. If you've dropped your phone either the cable came loose or the PCB board is off. I threw mine before (long story) but can't use wifi nor Bluetooth without being close to what I'm connected to.
I just don't feel like fixing it considering the pixel can break by repair. Plus, my 6p is my DD anyway
Dang, I gave my sister this phone and this problem just appeared. Time to look for a new phone for her.
Ok, being real for a second, this worked and I know it is a VERY BAD workaround but can help in a pinch.
I bought a refurb pixel on woot. Took a while to get it because it was sent to a friend's PO box and then brought to mexico, ergo no warranty.
Unboxed it and had this exact same issue; little to no signal on very few wifi hotspots and just "saving"
Seeing as this might be hardware related as @creep138 mentioned, I tried the following:
PRESS considerably hard on the point that the antenna connector should be.
After a couple of seconds of force and massaging, wifi came on and connected.
I KNOW this is a bad idea, I KNOW this might cause several issues on the long run, but if you have it sitting in a drawer doing nothing because of this issue, give it a try.
For reference this was done on a Verizon Black Pixel. The small one. and the point to apply pressure to is about half an inch below the camera and flash module.
Hope this helps
minhaz.sourav said:
Everything is smooth and perfect except Wifi.
I can found close wifi networks (Mobile hotspots created by other phones) but if I try to connect it just saves them, cannot connect to any wifi networks.
And the strength is too low. It is unable to find my room's wifi ...!!
So I am just totally unable to use wifi in my Pixel :/
Also I turn on Hotspot on my Pixel, it turns on but I cannot find it from other devices.
Also upgraded from 8.1.0 to 9.0 but still same issue.
Without Wifi its so miserable experience Any Solution?????
Click to expand...
Click to collapse
Status update:
After doing what I have already described, that helped to connect to the wifi at my workplace. Nonetheless I didn't have suck luck with my home wifi.
After reading here and there, some users reported the device connecting to 5Ghz wifi no problem. My work is indeed 5Ghz and my home is 2.4
After unpacking and installing a 5Ghz capable router, the pixel connected no problem to it (after applying the aforementioned pressure)
Hope this helps