A13 5G Phone locked ! - General Questions and Answers

hello Everyone, a friend of mine from America bought an Samsung Galaxy A13 5G, now we are in Europe and the phone is blocked.
exactly inserting a European sim says:
Phone locked. Please contact our customer service center to unlock your phone.
I went to a samsung customer service:
what's new is that the block should be issued by the American AT&T!
I ask you experts is there a way, even a paid one, to unlock the phone?!
many thanks
K

krellz said:
hello Everyone, a friend of mine from America bought an Samsung Galaxy A13 5G, now we are in Europe and the phone is blocked.
exactly inserting a European sim says:
Phone locked. Please contact our customer service center to unlock your phone.
I went to a samsung customer service:
what's new is that the block should be issued by the American AT&T!
I ask you experts is there a way, even a paid one, to unlock the phone?!
many thanks
K
Click to expand...
Click to collapse
The message is clear.
Was the phone purchased second-hand?
If not, why don't you do what AT&T expects the user to do?

ze7zez said:
The message is clear.
Was the phone purchased second-hand?
If not, why don't you do what AT&T expects the user to do?
Click to expand...
Click to collapse
because, the user is no longer in America but in Europe and would like to use a sim from a European operator, of course...
ps:
the phone was bought in a shop in NY, in one of what are also supermarkets. this type of shop does not exist here

krellz said:
because, the user is no longer in America but in Europe and would like to use a sim from a European operator, of course...
ps:
the phone was bought in a shop in NY, in one of what are also supermarkets. this type of shop does not exist here
Click to expand...
Click to collapse
Despite the location changes, you should contact AT&T, as this is required by the license. You own the hardware, but the software owner is and always will be AT&T.

ze7zez said:
Despite the location changes, you should contact AT&T, as this is required by the license. You own the hardware, but the software owner is and always will be AT&T.
Click to expand...
Click to collapse
i thought the software was owned by Google and Samsung... while the dollars were owned by my friend (not anymore)...
c'est la vie
we will contact AT&T

krellz said:
i thought the software was owned by Google and Samsung... while the dollars were owned by my friend (not anymore)...
c'est la vie
Click to expand...
Click to collapse
Samsung buys licenses from Google, and Verizon and AT&T buy the right to license from Samsung.
krellz said:
we will contact AT&T
Click to expand...
Click to collapse
The right decision.

the problem is that we are leaning too much towards multinationals...

Related

[Q] Can Malaysian use Sprint, Verizon, T-Mobile, at&t smartphones?

Hello, I'm from Malaysia. Sorry if this question is so noob, i really don't know. I would like to buy a smartphones from here. It seems that a lot of them come from US sellers, and the smartphones like Samsung, HTC, Motorola and others comes by Sprint, Verizon, T-Mobile and at&t. So, i am wondering can i use this types of phones in Malaysia?
Any explanation will be appreciated!
Not sure if i can ask this in the marketplace. Sorry.
You can only use AT&T or T-Mobile because they are GSM, but the phones have to be unlocked. Unlocked codes can be purchased online for like $20. Sprint and verizon use CDMA which is not supported overseas.
Thanks for the answer. So, it means that there are no other ways for me to get the Sprint or Verizon version unlocked? Is it only T-mobile and at&t or there are more? And, is it hard or too complicated for sellers from US to ship the phone that i will buy to Malaysia?
Thank you.
Ammo90 said:
Thanks for the answer. So, it means that there are no other ways for me to get the Sprint or Verizon version unlocked? Is it only T-mobile and at&t or there are more? And, is it hard or too complicated for sellers from US to ship the phone that i will buy to Malaysia?
Thank you.
Click to expand...
Click to collapse
Verizon and Sprint do not use SIM cards...that is the issue.
Ammo90 said:
Hello, I'm from Malaysia. Sorry if this question is so noob, i really don't know. I would like to buy a smartphones from here. It seems that a lot of them come from US sellers, and the smartphones like Samsung, HTC, Motorola and others comes by Sprint, Verizon, T-Mobile and at&t. So, i am wondering can i use this types of phones in Malaysia?
Any explanation will be appreciated!
Not sure if i can ask this in the marketplace. Sorry.
Click to expand...
Click to collapse
Ammo90, the answer is yes and no. If u into modding ur smartphone, u can flash those phone with custom GSM roms. but if u just wanna buy and use it, the chances is slim. Malaysia don't have CDMA coverage yet. and also, Sprint, Verizon, T-Mobile, AT&T use their own branded rom for each phone.
what phone and budget do u expect?
lowandbehold said:
Verizon and Sprint do not use SIM cards...that is the issue.
Click to expand...
Click to collapse
Thank you, now i understand.
loco00 said:
what phone and budget do u expect?
Click to expand...
Click to collapse
The phone will not be the issue because I'm open to what are available but most of them comes from US as you can see in the marketplace, so i just want to know if we can use them.
Ammo90 said:
Thank you, now i understand.
The phone will not be the issue because I'm open to what are available but most of them comes from US as you can see in the marketplace, so i just want to know if we can use them.
Click to expand...
Click to collapse
hm... most likely u need to use custom ROMs in order to use Sprint, Verizon, T-Mobile, AT&T smartphones. that's it, I think... try avoid those that didn't use SIM card. look like a hassle to me.
what about S2 GT- I9100 Movistar (i think spain using this branded) and live in malaysia, it is not ok to flash using odin 3.04 this 4.1.2 Jelly Bean XXLSJ like the VioTutorial post in Ytube.. most of the comment say can do this without root it.. what is the option if it get network lock? please.. i m stuck with this firmware
I live in us iwant to send my friend a cell phone with a plan that lives In Malaysia what cell phone can i purchase that will work over there?
Can someone share their experience... if i buy an unlocked AT & T iPhone X, from USA under GSM network, model is A1901 (which is the same model that will be launch in Malaysia), will the iPhone X work in Malaysia under the major provider like Maxis, Digi, or Celcom?
I sent a friend of mine a Boost Mobile Phone , for her wedding gift she lives in Malaysia, where can she unlock the cell phone in Malaysia, Kuala Lumpur, and how much will it coast her?

[Q] Unlock Nexus 5 Sprint

Hi all, I would like to know if it is possible to unlock the phone that is locked to Sprint. Would flashing the stock firmware do the trick?
Thanks.
It won't be locked on Sprint. It's the exact same phone that's being sold in the Play Store.
Jocelyn said:
It won't be locked on Sprint. It's the exact same phone that's being sold in the Play Store.
Click to expand...
Click to collapse
BestBuy is selling the Sprint Nexus 5 off contract, but Sprint is CDMA right? I am an international user and here we only have GSM, so that phone would not be an option for me?
edumetz16 said:
BestBuy is selling the Sprint Nexus 5 off contract, but Sprint is CDMA right? I am an international user and here we only have GSM, so that phone would not be an option for me?
Click to expand...
Click to collapse
You are correct about the international part, but the flavor Sprint is selling is CDMA & GSM and works on AT&T, T-Mobile (both GSM carriers) as well as Sprint and other mnvos.
Jocelyn said:
You are correct about the international part, but the flavor Sprint is selling is CDMA & GSM and works on AT&T, T-Mobile (both GSM carriers) as well as Sprint and other mnvos.
Click to expand...
Click to collapse
Hi, thank you verry much for your reply. So this phone should work with any GSM carrier or only US GSM carriers? And it should not need unlocking? I'm tinking about buying one but I'd like to be 100% sure that it will work here.
Thanks.
edumetz16 said:
Hi, thank you verry much for your reply. So this phone should work with any GSM carrier or only US GSM carriers? And it should not need unlocking? I'm tinking about buying one but I'd like to be 100% sure that it will work here.
Thanks.
Click to expand...
Click to collapse
No unlocking, but only us GSM carriers as far as I'm aware. Maybe Canada, but not sure.
Jocelyn said:
No unlocking, but only us GSM carriers as far as I'm aware. Maybe Canada, but not sure.
Click to expand...
Click to collapse
If I understand correctly, according to this table it should work correctly, I am from Argentina, and both carriers listed seem to have Voice, Text and 3G.
w w w.sprint.com/popups/pop-gprsCarriers.html
I use spaces because links are not allowed for me
edumetz16 said:
If I understand correctly, according to this table it should work correctly, I am from Argentina, and both carriers listed seem to have Voice, Text and 3G.
w w w.sprint.com/popups/pop-gprsCarriers.html
I use spaces because links are not allowed for me
Click to expand...
Click to collapse
I have no idea. North America gets D820, while the rest of the world gets D821. Go compare their bands somewhere like gsmarena.
The Nexus 5 will work on any GSM carrier for voice and 3G, no issues there. Only issue will be LTE (4G). U.S version (D820) has different LTE radio versus Euro (rest of the world version (D821). If you don't care about LTE, then you're fine and good to go with any GSM carrier in your native Argentina.
I have been told that the Nexus 5 sold in BestBuy is CDMA only. What is it, I'm not sure if the guy from BestBuy I talked to was correct about this information. Thanks
edumetz16 said:
I have been told that the Nexus 5 sold in BestBuy is CDMA only. What is it, I'm not sure if the guy from BestBuy I talked to was correct about this information. Thanks
Click to expand...
Click to collapse
They were incorrect.
Here - http://forum.xda-developers.com/showthread.php?p=46287885
edumetz16 said:
I have been told that the Nexus 5 sold in BestBuy is CDMA only. What is it, I'm not sure if the guy from BestBuy I talked to was correct about this information. Thanks
Click to expand...
Click to collapse
Pretty sure this was answered above.
Beware - Sprint has never sold a phone which was totally SIM-unlocked. Until there is confirmation that someone bought the Sprint sold/marketed phone and put in a US SIM card that worked, I would not take the chance that the phone is unlocked.
ronwi2 said:
Beware - Sprint has never sold a phone which was totally SIM-unlocked. Until there is confirmation that someone bought the Sprint sold/marketed phone and put in a US SIM card that worked, I would not take the chance that the phone is unlocked.
Click to expand...
Click to collapse
I called 3 local best buys, checking on getting a Nex5 in hand as opposed to waiting on one from google. I asked each wireless-dept worker if I can buy the Nexus 5 for the full off-contract price and then go use it at t-mobile, I further then let them know I want to buy the Nexus 5 "unlocked" so I could use it on whatever carrier I choose.
All 3 people say no-go, must use on sprint.
Sooo - uneducated sales people? or is sprint locking the Nex5 before they send it to best buy? I took no chance and bought from play store.
Tomeygun said:
I called 3 local best buys, checking on getting a Nex5 in hand as opposed to waiting on one from google. I asked each wireless-dept worker if I can buy the Nexus 5 for the full off-contract price and then go use it at t-mobile, I further then let them know I want to buy the Nexus 5 "unlocked" so I could use it on whatever carrier I choose.
All 3 people say no-go, must use on sprint.
Sooo - uneducated sales people? or is sprint locking the Nex5 before they send it to best buy? I took no chance and bought from play store.
Click to expand...
Click to collapse
You cannot believe anything the Droids at BestBuy tell you. They want you to activate the phone on Sprint so BB can collect the commission. Why would you buy the N5 at BB anyway? You like paying an extra $150 vs the Play Store?
illek46 said:
You cannot believe anything the Droids at BestBuy tell you. They want you to activate the phone on Sprint so BB can collect the commission. Why would you buy the N5 at BB anyway? You like paying an extra $150 vs the Play Store?
Click to expand...
Click to collapse
its actually only $100... and deduct off $15 for shipping from google... and that I had $50 in best buy rewards from buying a dishwasher... I figured $35 to have it in my hand on the 8th would be cool. But in the end just ordered from play store and will have to wait 2-3 weeks.
edumetz16 said:
If I understand correctly, according to this table it should work correctly, I am from Argentina, and both carriers listed seem to have Voice, Text and 3G.
w w w.sprint.com/popups/pop-gprsCarriers.html
I use spaces because links are not allowed for me
Click to expand...
Click to collapse
ok heres the kicker the Spectrum is the real issue here. LTE bands are split on the 2 versions of Nexus 5's (NA (north America) and RoW (rest of World))
http://productforums.google.com/forum/#!topic/nexus/Q4A1X1oAOSs
compare those lte bands to this link to see what lte bands your service uses.
http://en.wikipedia.org/wiki/List_of_LTE_networks
Thank If I helped

Carrier Unlock Sprint Galaxy S8 HEEEEELP!!!!

Hi guys:
I bought a Galaxy S8 64GB from somebody. I exchanged my Galaxy S7 Edge and $100 dollars for it. I have AT&T and of course the phone is not unlocked and does not read mi sim card. I have tried reaching to the guy even calling from another phone and when I told him he just hung up.
I paid a unlock service but it says it will take about 3 to 7 days. I now have a Galaxy S5 Active im using until. What can I do? any help?
Thanks,
Wait the 3-7 days for the unlock service....Since you have th S5 active that will hold you down in the mean time.
danny185 said:
What can I do? any help?
Click to expand...
Click to collapse
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
XBlackChaosX said:
Wait the 3-7 days for the unlock service....
Click to expand...
Click to collapse
jus ok so you think they would have something? sombody wrote me to try and install the verizon firmware to see if it works.
Thanks
BarryH_GEG said:
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
Click to expand...
Click to collapse
Well i checked with swap and others at it says the phone is clean!
BarryH_GEG said:
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
Click to expand...
Click to collapse
BTW somebody wrote to me to try the verizon firmware since it is "unlocked" I started downloading it but i don't want to do anything until somebody has some light.
Thanks
BarryH_GEG said:
Not much unfortunately if the SIM is locked to Sprint. Maybe someone else can shed some light on what happens when you flash another U.S. carriers ROM on a phone sold by a different carrier. Meaning if you Odin flashed an AT&T ROM on your Sprint phone would the radio take on the characteristics of AT&T? I'm thinking that the IMEI will forever be identified to Sprint since it was sold as theirs no matter what you do s/w wise.
I'm guessing the guy you bought it from bought it on an installment plan. That or he received it via UPS/FedEx and reported it not delivered. Or worse, picked it up off someone who was supposed to have received its front porch. If there are unpaid installments Sprint won't unlock it. If it was claimed not delivered or stolen its IMEI is blacklisted which means it won't work on AT&T (or pretty much any carrier) no matter what you do.
You can check if the IMEI is blacklisted here. Although since we're talking 72 hours it might not be listed yet even if it was reported lost/stolen.
https://swappa.com/esn?hc_location=ufi
Click to expand...
Click to collapse
danny185 said:
Well i checked with swap and others at it says the phone is clean!
Click to expand...
Click to collapse
For now, it's clean. Wait until he reports it lost/stolen.
danny185 said:
Hi guys:
I bought a Galaxy S8 64GB from somebody. I exchanged my Galaxy S7 Edge and $100 dollars for it. I have AT&T and of course the phone is not unlocked and does not read mi sim card. I have tried reaching to the guy even calling from another phone and when I told him he just hung up.
Click to expand...
Click to collapse
So, he gets a new Galaxy S8, since his phone was "lost/stolen" by paying for the deductible, he gets to sell YOUR Galaxy S7 Edge for some money, AND he has $100 cash to throw towards that deductible. I'm guessing the deductible will be $150 or $200 for the S8. So, how much can he sell your S7 Edge for? $400 or so?
https://protection.sprint.com/tep/en/faq.html
SPRINT TOTAL PROTECTION
Q: Is there a deductible charge or additional fee?
There is a $50, $100, $150 or $200 non-refundable deductible per approved insurance replacement (depending upon your device). Payment of the deductible is required upon approval of the claim.
Click to expand...
Click to collapse
ChazzMatt said:
For now, it's clean. Wait until he reports it lost/stolen.
Click to expand...
Click to collapse
:crying: aw man!!! I hope he doesn't!!! I don't think those cellphones are on his account he had AT&T also. So don't know if the guy who I bought it from can report them!!!
BTW does yours say on the back main kit?
On the label on the back where the IMEI is mine says Main Kit
anything?
thanks
danny185 said:
BTW somebody wrote to me to try the verizon firmware since it is "unlocked" I started downloading it but i don't want to do anything until somebody has some light.
Thanks
Click to expand...
Click to collapse
Umm no, Verizons firmware won't unlock anything.
peachpuff said:
Umm no, Verizons firmware won't unlock anything.
Click to expand...
Click to collapse
:crying::crying::crying::crying::crying::crying::crying::crying::crying:
So Flashed the Verizon Firmware to the Sprint cellphone and on ODIN everything went well but the cellphone still has sprint splash screens etc.
SO im assuming nothing happened!!
Ok just letting you guys know that i did flash the verizon firmware on the Sprint Galaxy S8 everything on ODIN passed but the cellphone when it rebooted still had Sprints Splash screens etc. So the flash for me did not work!!
danny185 said:
Ok just letting you guys know that i did flash the verizon firmware on the Sprint Galaxy S8 everything on ODIN passed but the cellphone when it rebooted still had Sprints Splash screens etc. So the flash for me did not work!!
Click to expand...
Click to collapse
Check your inbox
Out of curiosity do the different us carrier variants of the S8 have different frequency bands?
XBlackChaosX said:
Out of curiosity do the different us carrier variants of the S8 have different frequency bands?
Click to expand...
Click to collapse
Don't know but we know that AT&T, T-Mobile,Verizon and sprint all are G950U
XBlackChaosX said:
Out of curiosity do the different us carrier variants of the S8 have different frequency bands?
Click to expand...
Click to collapse
Yes they all support different bands. Some share a few bands but most work best on that specific carrier themselves.
Flashing firmware does nothing to lock status. It has to be unlocked by operator or by code from 3rd party. You cant do anything now just wait for unlock code.
Sent from my ONEPLUS A3003 using XDA-Developers Legacy app
danny185 said:
I bought a Galaxy S8 64GB from somebody. I exchanged my Galaxy S7 Edge and $100 dollars for it.
Click to expand...
Click to collapse
Why would you ever buy off of Craig's List when you can buy off of swappa? Stupid.
That guy is likely going to stop paying on that device and then it will be blacklisted and worthless. You made an expensive mistake. Next time, buy off of swappa.

Region Lock Europe

Hey, I've bought an S8+ from Germany. I have to use 5 minutes a SIM from Europe, but I have none. I sent an email to Samsung, but customer service told me that it would take 1-2 weeks. I saw that it is an app to region unlock te S7. It would be hard to make it for the S8?
Thanks in advance!
If you're still in Germany, why don't you just walk to a electronic/Samsung store
and borrow a SIM card from an employee and do the 5 minutes voice call, just a thought!
Mine is being done by the store that I've bought it from since I'm in Canada!
I have the same problem but unfortunately I got back to my country and have not that option like samteeee suggested. I got decision to fly back to Europe and try to make everything to unlock my new s8+. I tried to ask help from Samsung in Poland, UK and Germany but they can not able to help me. I really disappointed of this situation but there is only one solution for me is go back to Europe.
---------- Post added at 01:07 PM ---------- Previous post was at 12:55 PM ----------
Me 09:04:06
I bought Samsung galaxy s8+ SM-G955F in Poland. I did 6 minutes phone call with local carrier sim card to do region unlock for other carriers sim cards. Unfortunately, when she came back to my country and fitted into the phone local sim card I received pin code request. So I tried to fit in another sim cards form different local carriers an it was the same message. Then I tried to type in PIN code of my sim card, that is exactly known, and it was not take effect. Now phone is asking PUK code. But that sim card works perfect with Samsung galaxy s7 edge without any pin or puk requests.
Samsung 09:04:08
Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Hi there Leonid, thanks for getting in touch with us today!
I can see through reading through your query that this is an issue you would need to contact your service provider about.
Is there anything else I can help you with at all today?
Me 09:07:56
But I tried many others sim cards form other carriers and it was the same problem.
When we fitted in UK O3 sim card it works without pin or puk requests.
Samsung 09:10:00
Ok, bear with me a second
Me 09:10:15
ok, thank you
Samsung 09:10:33
So, does the device work with a UK sim card in the UK?
Me 09:12:47
Device worked with UK sim card in my country. My father was here couple of days (he is UK citizen), and we tried he's sim card.
Samsung 09:16:34
Ok, some UK networks have corresponding carrier networks in various countries so you can use your device while travelling abroad without the need to change SIM cards. I think that may have been why your fathers SIM card worked. Can I ask where you bought the device from? was it bought from a Samsung retailer, or from a network carrier?
Me 09:18:39
I bought it in Poland, Euro Net in Gliwice. and I have all documents confirming phone purchase.
Samsung 09:20:11
And is Euro net a network provider? Like O2 or Vodafone in the UK
Me 09:21:56
No it is not network provider. At the phone box was a warning "European sim card only". I did more than 6 min phone call with local carrier sim card to do region unlock. unfortunately it was not take effect.
Samsung 09:22:40
So you rang a phone box in Poland from your mobile for 6 minutes?
Me 09:23:28
Exactly right, sir.
Samsung 09:23:41
Ok, that is why your device isn't region unlocked
You should of been advised to make a 5 minute phone call to another mobile device, ringing a landline would not activate the region unlock
Me 09:24:16
How can I fix this problem?
Samsung 09:24:36
did you see my previous message there Leonid?
Me 09:25:33
Yes, but now in my country I have not polish sim card or other European sim card to do it
Is there is another solution to unlock the phone?
I heard that Samsung may give me unlock code. I have all purchase documents.
Samsung 09:29:55
It's not guaranteed to work, but you could try using a SIM card you know works like a UK O2 SIM, like your fathers, and make a 6 minute call with that to another EU mobile device. That may work, but I couldnt guarantee it. We do not have those codes to give out, the locks are put on devices by network carriers themselves
Me 09:32:17
If I came back to Poland I be able to unlock the phone?
Samsung 09:33:23
That is actually the most obvious solution to your problem... I just didn't want to suggest it straight of the bat, as travelling across Europe seemed a little extreme
But a 6 minute phone call to another EU mobile device in Poland should solve your problem. But it must be an EU registered phone, with an EU network provider
Me 09:37:39
Would you be so kind to ask some one else about how to fix that problem? As you said travelling to Europe is not so good solution. And I do not know where I can reach EU registered sim card here.
But thank you anyway.
Samsung 09:39:01
I already asked 6 colleagues. The General consensus was either getting a sim on the same network as your father and just using that, the solution I suggested earlier, or going back to Poland
But other than that trying your local network providers and see if any of them could help with your issue
Me 09:41:00
Ok, thank you so much.
Samsung 09:41:42
Thank you, you enjoy the rest of your day, and I hope someone can help you locally... Just to make you aware, you have come through to Samsung UK
Perhaps contacting Samsung in your region may offer help, they would have a better understanding of network carriers in your region
Me 09:43:06
I will try contact them. Have a nice day.
Solpadein said:
I have the same problem but unfortunately I got back to my country and have not that option like samteeee suggested. I got decision to fly back to Europe and try to make everything to unlock my new s8+. I tried to ask help from Samsung in Poland, UK and Germany but they can not able to help me. I really disappointed of this situation but there is only one solution for me is go back to Europe.
---------- Post added at 01:07 PM ---------- Previous post was at 12:55 PM ----------
Me 09:04:06
I bought Samsung galaxy s8+ SM-G955F in Poland. I did 6 minutes phone call with local carrier sim card to do region unlock for other carriers sim cards. Unfortunately, when she came back to my country and fitted into the phone local sim card I received pin code request. So I tried to fit in another sim cards form different local carriers an it was the same message. Then I tried to type in PIN code of my sim card, that is exactly known, and it was not take effect. Now phone is asking PUK code. But that sim card works perfect with Samsung galaxy s7 edge without any pin or puk requests.
Samsung 09:04:08
Welcome to Samsung Support. Please allow me a moment to read through your enquiry.
Hi there Leonid, thanks for getting in touch with us today!
I can see through reading through your query that this is an issue you would need to contact your service provider about.
Is there anything else I can help you with at all today?
Me 09:07:56
But I tried many others sim cards form other carriers and it was the same problem.
When we fitted in UK O3 sim card it works without pin or puk requests.
Samsung 09:10:00
Ok, bear with me a second
Me 09:10:15
ok, thank you
Samsung 09:10:33
So, does the device work with a UK sim card in the UK?
Me 09:12:47
Device worked with UK sim card in my country. My father was here couple of days (he is UK citizen), and we tried he's sim card.
Samsung 09:16:34
Ok, some UK networks have corresponding carrier networks in various countries so you can use your device while travelling abroad without the need to change SIM cards. I think that may have been why your fathers SIM card worked. Can I ask where you bought the device from? was it bought from a Samsung retailer, or from a network carrier?
Me 09:18:39
I bought it in Poland, Euro Net in Gliwice. and I have all documents confirming phone purchase.
Samsung 09:20:11
And is Euro net a network provider? Like O2 or Vodafone in the UK
Me 09:21:56
No it is not network provider. At the phone box was a warning "European sim card only". I did more than 6 min phone call with local carrier sim card to do region unlock. unfortunately it was not take effect.
Samsung 09:22:40
So you rang a phone box in Poland from your mobile for 6 minutes?
Me 09:23:28
Exactly right, sir.
Samsung 09:23:41
Ok, that is why your device isn't region unlocked
You should of been advised to make a 5 minute phone call to another mobile device, ringing a landline would not activate the region unlock
Me 09:24:16
How can I fix this problem?
Samsung 09:24:36
did you see my previous message there Leonid?
Me 09:25:33
Yes, but now in my country I have not polish sim card or other European sim card to do it
Is there is another solution to unlock the phone?
I heard that Samsung may give me unlock code. I have all purchase documents.
Samsung 09:29:55
It's not guaranteed to work, but you could try using a SIM card you know works like a UK O2 SIM, like your fathers, and make a 6 minute call with that to another EU mobile device. That may work, but I couldnt guarantee it. We do not have those codes to give out, the locks are put on devices by network carriers themselves
Me 09:32:17
If I came back to Poland I be able to unlock the phone?
Samsung 09:33:23
That is actually the most obvious solution to your problem... I just didn't want to suggest it straight of the bat, as travelling across Europe seemed a little extreme
But a 6 minute phone call to another EU mobile device in Poland should solve your problem. But it must be an EU registered phone, with an EU network provider
Me 09:37:39
Would you be so kind to ask some one else about how to fix that problem? As you said travelling to Europe is not so good solution. And I do not know where I can reach EU registered sim card here.
But thank you anyway.
Samsung 09:39:01
I already asked 6 colleagues. The General consensus was either getting a sim on the same network as your father and just using that, the solution I suggested earlier, or going back to Poland
But other than that trying your local network providers and see if any of them could help with your issue
Me 09:41:00
Ok, thank you so much.
Samsung 09:41:42
Thank you, you enjoy the rest of your day, and I hope someone can help you locally... Just to make you aware, you have come through to Samsung UK
Perhaps contacting Samsung in your region may offer help, they would have a better understanding of network carriers in your region
Me 09:43:06
I will try contact them. Have a nice day.
Click to expand...
Click to collapse
I had already this problem with an Samsung J7, and I had to send an email to h[email protected]. They ask for the IMEI, SM, Model, Country you live and carrier you want to use it. They take around 2 weeks. Yesterday I talked with online chat service, and they asked me for the same information, and an invoice from Amazon.de. The thing is that I don't want to wait for 2 weeks T_T. There is an app for S7 that can release the region lock, but there is no new updates about it
It is really sad, the phone is not so cheap I paid for it 1100 USD and can not understand why there is such a big problem for samsung to give me unlock code even more I did what is written on box side under warning sticker I mean 5 min phone call for unlock but it is not take effect. Samsung screwed me up and I can't do nothing with this only get back to Europe and pray that phone will be unlocked with another local sim.
No one knows any solution?
I had the same issue before with my S7 Edge and i had to get a prepaid EU sim on ebay and place a 5 mins call to unlock it.
BTW, I got my Netherlands version S8+ from nevermsrp and it's not region locked. Put my TMO sim in and it works right out of the sealed box. It doesn't even have the EU region lock warning label on the box.
I bought it on amazon.de and it's shipping. I'm talking with some other people in the same situation and the problem is that Amazon gives you a 30 days for returns, so we need to make sure Samsung will provide the codes, otherwise we need to send them back and ask for a refund.
Does Samsung always send the codes and it's just a matter of time?
Anyone tried lycamobile to unlock the region lock? I bought 2 s8+ today from the official Samsung store in frankfurt germany.
*They asked me if want to unlock your phone and i was in hurry so i had to go catch other stuff.
i didn't open the phones yet!
I never used or had a phone which is region locked
Another story.
I was talking to the guy who works at the store and i asked him about the blue,grey, red tints issue if it's true or not and he confirmed that the problem is present due curved screen and different viewing angles of the phone and he simply said - you can change the colours from adaptive display to manual colours and see what is the best for you.. i know i am a fool i bought the phone knowing that this phone has a (manufacturer defects) i had no other options
Sent from my SM-N910G using Tapatalk
I have the same issue ive bought S8+ in poland only to feel like i was robbed by Samsung. Im new to convert to Samsung from 10 years with iPhone however my boasting about Samsung is now a feeling of egg on my face. Ive been robbed by Samsung as i live in Australia and im now forced to buy another phone because i travel around the world for work. Samsung you're a bunch of crooks to treat fully paying customers like this im so disappointed.
If you are willing to pay, http://www.cellunlocker.net/ can unlock it for you. Might be faster than two weeks :/
lol theres a big sticker on the side of the box...can hardly be a surprise. Get 2 cheap sims and call it.
Region lock
For anyone who wants to know because they still ship them with the regionlock: I heard from my provider it is because the US model is cheaper and the device doesn't meet the EU quality requirment standards. In order to prevent the US version of the device being shipped of to EU for cheap they put a region lock on some devices. You must use your phone for about an hour or so send a few text messages, use internet and stuff. I got notified it ISN'T a PERMANET lock. Just use the device in the EU for a while when you buy it. :good:
When i was in egypt i saw the galaxy s8+ and decided i want to buy it right away. I have to say i live in Switzerland else. I went into a shop and we started talking and he explained to me its stupid to buy the s8 in egypt if i live in Switzerland. Electronics shipped to egypt are not produced with as tight tolerances like the ones shipped to Switzerland/Europe. I was somehow perplexed and asked other retailers if this is true and ALL of them told me yes.
Gesendet von iPhone mit Tapatalk
Amar.B said:
Anyone tried lycamobile to unlock the region lock? I bought 2 s8+ today from the official Samsung store in frankfurt germany.
*They asked me if want to unlock your phone and i was in hurry so i had to go catch other stuff.
i didn't open the phones yet!
I never used or had a phone which is region locked
Another story.
I was talking to the guy who works at the store and i asked him about the blue,grey, red tints issue if it's true or not and he confirmed that the problem is present due curved screen and different viewing angles of the phone and he simply said - you can change the colours from adaptive display to manual colours and see what is the best for you.. i know i am a fool i bought the phone knowing that this phone has a (manufacturer defects) i had no other options
Sent from my SM-N910G using Tapatalk
Click to expand...
Click to collapse
Yes you can unlock the region lock with Lyca SIM i did it once for my s7 edge brought in UK. And used a five minute call using my Lyca UK SIM from India
SK Chowadry said:
Yes you can unlock the region lock with Lyca SIM i did it once for my s7 edge brought in UK. And used a five minute call using my Lyca UK SIM from India
Click to expand...
Click to collapse
I already did it 2 month ago lol anyways thank you for your reply
Sent from my SM-G955F using Tapatalk
Anyone with any solution? Got the same problem here, bought a SM-G950F in Swiss and made the 5min call to another swiss cellphone. When I arrived in Brazil, found that any of my local SIM work and it keep asking me the (now) PUK code.
I've already searched the whole internet and no one have any solution. Only those not-so-safe unlock sites. (can it be trustworthy?)
Riechard said:
Anyone with any solution? Got the same problem here, bought a SM-G950F in Swiss and made the 5min call to another swiss cellphone. When I arrived in Brazil, found that any of my local SIM work and it keep asking me the (now) PUK code.
I've already searched the whole internet and no one have any solution. Only those not-so-safe unlock sites. (can it be trustworthy?)
Click to expand...
Click to collapse
A "PUK"-code is SIM related: you must fill in this code, after 10x entering the WRONG SIM-password=code
The PUK-code is/was provided together with your SIM; call customer service of your provider...
henklbr said:
A "PUK"-code is SIM related: you must fill in this code, after 10x entering the WRONG SIM-password=code
The PUK-code is/was provided together with your SIM; call customer service of your provider...
Click to expand...
Click to collapse
That's what i got wrong...
I've already did it, i wrote down the SIM related PIN/PUK, it says the network request was unsuccessful and blocked the PIN, now it only asks for PUK of the NETWORK, already call the carrier, Samsung Brazil, Samsung Schweiss, none of them can help me!
kieboy said:
If you are willing to pay, http://www.cellunlocker.net/ can unlock it for you. Might be faster than two weeks :/
Click to expand...
Click to collapse
Hi, Im in Argentina.... I sent all the info to SAM Germany last Friday... Im a little impatient here...
is this site to unlock trustful?
any other experience with the answer times with SAM Germany?

need to unlock a phone locked to Verizon

Hello, I have a problem with my phone (galaxy note 10)
I bought it from Amazon as a renewed phone
When it arrived in my country (Egypt) I put my sim It turned out locked to Verizon, not fully unlocked as the seller said on the title...
I heard about unlocking it with an EDL cable How I can do that... Need help
kerolos98 said:
Hello, I have a problem with my phone (galaxy note 10)
I bought it from Amazon as a renewed phone
When it arrived in my country (Egypt) I put my sim It turned out locked to Verizon, not fully unlocked as the seller said on the title...
I heard about unlocking it with an EDL cable How I can do that... Need help
Click to expand...
Click to collapse
If the seller still owes Verizon, the device has a lien on it, and is considered stolen. If you want to use the device, either the original owner will need to settle their account, or you need to offer to do so on their behalf.
Also, Samsung devices are typically region specific, so it might not work on networks outside of North America.
First, do not update the firmware, what version exactly is running on it?
Second, there is Verizon bloatware and Verizon branding, and a notificaiton about SIM card at startup, however the phone should be operational everywhere.
Please post picture of the thing you want to remove from the device, I have several ideas about it.
Thank you.

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