Hello XDA Developers was just inquiring had some concerns and some questions I thought you guys could be of assistance I previously just purchased the Galaxy core prime at MetroPCS multiple issues the battery will only about an hour at 100% charge. Among other things for say the interface keeps changing and switching between two and the keyboard keeps glitching really bad and does not want to respond to touch any game I try to play it'll freeze. Also for say I have the phone on my desk when I go to bed I wake up and it's scolding hot. But I was informed that there was no known cause medical issues with this current version that I am running. I was told by customer service tech that there might be a way to downgrade I know there is it's just a matter of doing it the right way so you don't mess up your system so I thought you guys might be of some assistance my name is Joseph please help Thanks.
If your still within 7 days of purchase and 1 hr or less of total talk time, take it back to the store and they will swap it out. If not, you still should be able to get it replaced through the warranty with metro.
Mine has never gotten hot and the battery lasts almost 2 days now.
OK it all started when the temperature where i lived dropped below 10 degrees Celsius and my Huawei P9 could not hold a charge for more than 30 min. when being outdoor.
I contacted Huawei about this issue and was told that was normal and a safety feature in my phone and i should use it out doors and keep it in a case and in my pocket.
Well thinking ok then this kinda beats the point of having the phone if i cannot use it out doors for 6-7 months a year and also no rely on have a phone to use for calls say should my son or some one else get in an incident where you would need to call for help or you wanted to call a taxi or just take a picture ..... i heard that some phone can do this now adays
So finally i convinced Huawei that the phone should be looked at by a repair shop that they used and i send it in and got the reply nothing wrong with the phone ... but it would still just die after being in my pocket and taking a 30 min walk.
So back to the repair shop it went, this time it came back with a message saying that they changed the main board of the phone ... Nope did not work and still the phone would just die after approx 30 min while in my pocket after a walk out side.
3rd. time back to the repair shop and the reply was, Nope nothing wrong with the phone and you just have a phone that you cannot use out doors in temperature below 0 degrees celsius
Well this kinda blows... so i have had the phone for about a year and i cannot use it out door on most of the year and ... BEEP*** so i wrote Huawei again and again to get them to find a solution for my problem
either they got tiered of my complaints or something else but all out of the blue Huawei wrote to me on facebook saying that well they are now aware of a battery issue on the Huawei P9 phone ... i cannot get the official information from them confirming this but will share the message i got from them on facebook "image attached to this post."
Translated from Danish to English it says:
There just came some news about the issue you're experiencing.
It turns out that there is a problem on some of Huawei's P9 models, as you describe it.
As I said, I have received a mail tomorrow that the problem can be solved by changing the battery.
I'm sorry that it has taken a long time to find - but we actually note the issues people write about and we'll send it on.
Sometimes it takes a little longer for Huawei's developer and test department to find the error.
Everything indicates that your phone should work exactly as desired if it changes the battery.
I would recommend telling Telenor or Care1 that it is a message from Huawei's technical department.
So in general i am not done with this case .... but i felt like this was information that might help anyone else in here that have the same issue with their Huawei P9 phone and dont know what to do about it, and could use this information that i have from Huawei via their facebook support.
Again my little "adventure with a phone i cannot use out doors" and Huawei support.
Small update:
Huawei here in Denmark cannot say witch models of the P9 that have this issue but they confirmed to me over the phone, that within the last 24 hours they did receive information in their support department here that there is an issue with some of the Huawei P9 batteries and where this will result in that some phones will shutdown when getting cold and this is also when in temperatures above 0 degrees celsius after short time of use, no matter the level of charge there is on the battery beforehand
so now for the 4th. time, my P9 is in for repairs .. Hope they get it right this time.
Bummer, man, no doubt. Hope you get it sorted soon.
I, on the other hand have no such issues. Temperatures here have been oscillating around 0 Celsius for about 2 months. I spend lots of time outdoors and the battery drain is just the same as it is indoors.
I had a similar problem. I was outdoors taking pictures of the first snow and keeping the phone all time out or in the outer pocket . It was about -3 Celsius and after two hours phone shut down displaying that battery was empty. When I went back indors, to warm, I switched the phone and the battery was still 65% full.
Later, I spent a weekend skiing, but keeping the phone under the jacket (pulling it out when needed), and didn't have problems with battery.
Same here. Went skiing and P9 will shut down due too cold, especially when the battery was lower than 50-60%.
To be honest I thought it was normal as the iPhone of a friend of mine behaved the same: it turned itself off due to the temperature (-10°C).
I managed to continue keep it alive by putting it under the jacket and not keeping it out too much while taking pictures.
I would not complain for -10 C, I think no phone will work. But my experience was on -3 C, I was with my wife and her older phone (with older battery) Galaxy worked just fine, even less charged than mine P9, under the similar conditions (holding in hand, taking pictures)
Its really common, mostly in iPhones and LG, but every device can behave like that in -10C conditions. Especially phones with metal backs that are not protected by user from such harsh environment(because if you live in such cold place cheap rubber case is useless).
I would not call it a major problem, especially when manual it self clearly say that minimum temperature that you can use phone is 0*C
But dont look at number it self, thermometer can show 0, but because of humidity of air, any electronic even at 0*C can behave like it is less than that.
And because metal body and getting phone out from pocket to cold air few times its a matter of minutes when the moisture will gather inside and phone will shutdown preventing from damaging it permanently.
I know that there are other things that could be stated as "major problems"
But i will however still say its somewhat of a problem as a phone that is less that a year old cant hold a charge for approx 30min even when at 100% charge when going out the door and this is even when its in a cover and is either in ones hand or jacket pocket and this is even in temperature that is between 0 degrees celsius and +8 degrees celsius.
But still i have taken me around 2-3 months to get Huawei to finally say ok there is an issue with the batteries in some of the P9 models and if you have this issue with the phone shutting down you should get the battery changed
I have also several times requested Huawei to share the information they have on the batteries, but i guess you all knows who hard it is to get a manufacture to release that kind of information to the public, so no luck there.
First of all, many thanks to you -> freetechdk ...
But, what happens now?! Do you, or will you get a new battery, paid by Huawei?
We do have, sort of the same Problem... Unfortunately it is getting worse rapidly ...
My wife has is p9 and was happy so far... just about 2 or 3 months ago, the battery was getting worse. It hasnt shown the effects it does now, but was getting drained very fast (she had to charge nearly twice a day, which, i know, depends on your own usage, i know... but..., twice a day...) Then, just about a week ago, she dropped it that hard, the display was smashed... So we had to change display, what happened last tuesday. Since then however, the phone is reacting very strangely! We now have exactly the same effect as described by you! 70% full battery, went outside at about 3°C and the battery was at 1% and the phone shuts itself down... Somehow i am relieved that it seems to be the battery... why?! Because, very carelessly we handed out the screen-lock to the guy who changed the display... i really wasnt thinking, because my wife and baby have been waiting in the car, in the cold (because the littleone was sleeping). just when i came back to the car, i thought "what the *** have i done" :-O ... and praying, he would do nothing bad... then, when we got the phone back, it was reacting strangely so my first thougth was ?! Spyware ... We are not sure, maybe it is "poisoned", but the battery thing seems to be a legit reason for the phone racting this way... So, we might try to change the batt... (and are still praying, for no spyware ... by the way, does anybody know how we can check this?! I tried (from ggl play):
antispycell.free
arcane.incognito
cleanmaster.security.stubborntrjkiller
and have all been negative so far... also i have been looking through processes and, i dont think anything to be fishy there as well... Anyhow, any hints would be appreciated!
Sorry for off-topic question
Greets
So had a talk with the repair shop that Huawei said i had to use due to warranty and so on, also the place the phone is now and they will change the battery as a warranty case.
The other main issue in all of this is that this is the now the 4th time that the phone is in for repairs with this issue and the repair shop have also previously changed the main board of the phone, so by no i really have no faith in the phone even if huawei now claims that this will fix the issue.
So after pleading my case to the repair shop and had them contact huawei and convince them to call me so we can sort this out, they will not see if they can do something else for me than just trying to fix my phone for the 4th. time with in a year.
So nothing is set in stone right now but looks to that huawei is swapping out my phone to a new P9 or something newer.
But this was all just because my tele service provider that sold me the phone had failed several times when trying to get them to fix it and then have a ton of issues getting huawei to take my problem seriously over for the last 2-3 months.
But when i talked to the person from huawei he did tell me that the battery issue for the P9 is something that they only found out was an issue with in the last week of Jan. 2018.
so if you have a P9 that have issues with holding a charge in semi cold weather / environment i recommend you contact huawei about the issue and have them swap the battery, but this all depends on the warranty rules in your country, here in Denmark these rules / laws are really good and does provide a descent level of aid to customers that have a defective product.
I used the support chat they had on their facebook page, the support there is not great but you do in some way get semi direct contact to huawei.
Just yesterday i contacted Huawei. After asking for IMEI and Build-Nr they told me that more or less, this is a Battery issue due to high power consumption because of the temperatur and advice me to
only use the Phone in enough warm environment
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Are you f***in kidding me :cyclops: ... what do i have a mobile-phone for, when i am not able to use it??!??!
Well my exact reaction when i first talked to Huawei about all this ... !! stupic to have a phone you only can use when your indoor or in a warm climate.
But Huawei here said that mine phone where one of those that needed a battery change... well they did this, but would guess that the repair shop did something wrong because when i got it back it did random reboots all the time..
4 times while trying to set it up again after the battery change.
Sooo a rep. from Huawei's service deparment called me last week and asked if i would send it back in and have it swapped out for a new Huawei P10, well OK with me, BUT IT BETTER NOT be the rose gold version they are gonna send back to me.
Hope you get through to huawei and get them to fix your phone!!
OK so the Huawei P9 battery issue came to a close for me.
Huawei gave me a new Huawei P10 as a replacement for the broken P9 i had
But still from my point of view some P9s for sure have a battery issue that Huawei should do something about and i would recommend all that have this kind of battery issues to contact Huawei and try to convince them to change the battery in their phone.
Hey guys, thank you so much for making me aware of this!
I sent in my phone for repair because it was losing 1% battery every 1 min (and that with a lot of battery saving tweaks already) on a day we had -5°C.
And it automatically shutdown in between, rebooting showed 1%, so I went to a repair shop by the provider and suddenly charging it turned on with 56% battery ... and then me and the repair inspector (they inspect the phone, if it is a very quick fix they do it, but otherwise they send it in) we saw mentioned 1% per 1 min together and so we sent it in.
I originally went into the store because suddenly the SD Card & Sim were failing. Guess what, charging the phone in the warm store/repair shop and it worked again FLAWLESSLY.
Any advice what I should write Huawei when I get back the phone and it still happens? I mean it has still warranty, so that must fall under it.
Mine does this as well, shuts down on heavy use on sub zero temperatures , but it's normal that after 2 years the battery would be on the end of it's life cycle ...
I kinda see improvements on battery with MR4 to be honest. Not while it's cold tho. We had some - 20oC here till last week so phone was shutting instantly when it was not in my pocket. Definitely I can tell you that battery lasts more but I use Facebook Lite, messenger Lite and everything else is deactivated from running in the background. I get like 35 hours standby otherwise with heavy usage 6-7 hours. If you wanna try Magisck rainbow 4 please do a clean install after at least c432b395 version
I have the same problem, so now I can tell the tech what the problem probably is. Thank you
-Fellow Scandinavian
Same problem here with my gf's P9. Just started to occur this January. Good to know it's somewhat acknowledged by Huawei. I just hope I can find the receipt (she got it as a gift from her parents...).
So I've had a T-Mo S7 for about a year and a half now. It's incredibly slow/unresponsive and I've spent a really long time troubleshooting.
I've done full factory resets, and direct ODIN OS installs with data wipes. Whenever I do this, the phone starts out, with all current apps installed, extremely fast/responsive. I have a somewhat limited app library, and I haven't added anything since the phone slowed down noticeably.
About two months ago, the Samsung Device Maintenance app, which until then only reported battery draining, said "Some apps or processes are overloading the system (CPU)" and the app it reported was something like com.android/google.searchbar" which I assume is the google search bar widget. I thought, "awesome, the device app is actually doing something." I told it to kill the app and my phone sprung to life. My phone was super fast for a long time, but is now back to being super slow again. I searched "Apps" in device settings and can't find any apps/processes that sound anything like search bar. Also, how is there not a system resource monitor in system settings!? Clearly, an app is hogging resources, because I've experienced periods of responsiveness. Is there no direct way to figure this out without doing the safe mode process of elimination?
Can someone help shed some light or suggest further troubleshooting steps? Thanks in advance.
I got mine on black friday 2 years ago and I've been having the same issue. Of course my battery doesn't last very long being it's over 2 years old. I'm guessing it may have some.thing to do with the battery voltage being so weak after so long. I'm due for an upgrade obviously but I'd be fine using my S7 for another year if a battery replacement did the trick. I believe I was told in chat that I could go into the store and they'd only charge me $5 but I assume they'd have to send the phone out unless they just swap it out for a refurbished one. I've had no other problems with mine at all so not really the route I want to take.
Anyone else familiar with this process? Has anyone else had their battery replaced or phone swapped and notice if the fresher battery helps or is it just a symptom of it "can't" handle the newer OS properly? Any feedback would be appreciated. Hopefully it helps us both out. Didn't mean to hijack the thread!
tony yayo said:
I got mine on black friday 2 years ago and I've been having the same issue. Of course my battery doesn't last very long being it's over 2 years old. I'm guessing it may have some.thing to do with the battery voltage being so weak after so long. I'm due for an upgrade obviously but I'd be fine using my S7 for another year if a battery replacement did the trick. I believe I was told in chat that I could go into the store and they'd only charge me $5 but I assume they'd have to send the phone out unless they just swap it out for a refurbished one. I've had no other problems with mine at all so not really the route I want to take.
Anyone else familiar with this process? Has anyone else had their battery replaced or phone swapped and notice if the fresher battery helps or is it just a symptom of it "can't" handle the newer OS properly? Any feedback would be appreciated. Hopefully it helps us both out. Didn't mean to hijack the thread!
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So I promise it's not the battery because I had it factory replaced by Samsung. To answer your question, yeah you have to send it in. With the waterproofing they have to do it at a repair center. However, for me it was 100% worth it. I think I was without the phone for about 10 days. But having a brand new battery life was incredible.
Also, as I was working with the phone slow for a while, it immediately and dramatically became quick after device maintenance killed that process. But a few months later, I'm back to suuuuper slow.
The S7 is getting old. Old things slow down. It's planned obsolescence. I've gotten to the point of turning notifications off for all apps and only using badge numbers to tell me when to check something. I also use do not disturb a lot when gaming instead of game tools because game tools is another app but do not disturb is more of an internal process. As soon as my taxes come back I'm probably going to get a S8+
Hey All!
Both the wife and I have had our watches inexplicably die in the past couple of weeks. Totally dead. No sign of life on any one of three different chargers where as my Watch 5 works on all of them - they were roughly 14 months old, purchased on US launch date. Holding down the two buttons for well over 30 seconds and nothing. Left on the chargers for well over 12 hours.
Anyone else had theirs die around this age? Any ideas? No Sammy service center near us.
!!As far as I can tell the warranty is 1 year . Talk about designed in obsolescence!!
Battery failure sounds like. They should be good for at least 200 full charge cycles. wtf?
Even that bare minimum is what it should take them to reduce the capacity to 80% of the original capacity, before they're considered degraded... not stone cold dead.
There was an issue with the firmware.
Contact Samsung support.
Galaxy Watch 4 firmware update renders the smartwatch nearly useless
Samsung appears to have really messed up the recent Galaxy Watch 4 series firmware update carrying number R8xxXXU1GVI3. Countless online ...
www.sammobile.com
Monty Burns said:
Hey All!
Both the wife and I have had our watches inexplicably die in the past couple of weeks. Totally dead. No sign of life on any one of three different chargers where as my Watch 5 works on all of them - they were roughly 14 months old, purchased on US launch date. Holding down the two buttons for well over 30 seconds and nothing. Left on the chargers for well over 12 hours.
Anyone else had theirs die around this age? Any ideas? No Sammy service center near us.
!!As far as I can tell the warranty is 1 year . Talk about designed in obsolescence!!
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Also warranty is 2 years
trveller72 said:
Also warranty is 2 years
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Thank you for the info. I'll try to get to them now!
1 or 2 years, this is totally their responsibility and I expect them to resolve it.
trveller72 said:
Also warranty is 2 years
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Further research, warranty is only 2 years in limited countries where as most others are 1 year.
I did buy mine in the UK but, I need to take it to them or get the to come and pick it up. As I now live in the Philippines, that's a challenge!
It's now late here so I'll try ringing a Samsung repair center here tomorrow.
Monty Burns said:
Further research, warranty is only 2 years in limited countries where as most others are 1 year.
I did buy mine in the UK but, I need to take it to them or get the to come and pick it up. As I now live in the Philippines, that's a challenge!
It's now late here so I'll try ringing a Samsung repair center here tomorrow.
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i hope they accept them in your country, samsung has this stupid policy of not holding to their warranty in you bought the device in another country so im afraid you would have to send them where you bought them.
i had a note9 which its display got affected after i got an update from samsung and when i went to a samsung repair store where i live they checked device serial number and saw that it was bought-activated in another country and refused to change my phones display and requested from me to send it there to get the display changed.
Have had the same issue. Just happened to come across this thread. Finally got someone available in chat this afternoon and after fooling with them for an hour I have an appointment at a ubreakifix local to me on Wednesday. Was like pulling nails to get that. They were wanting me to trade up to the Watch 5. I like my watch and for the price of the 4 classic it darn sure should last more than 15 months.